Auto Claims Adjuster Job Description
Auto Claims Adjuster Duties & Responsibilities
To write an effective auto claims adjuster job description, begin by listing detailed duties, responsibilities and expectations. We have included auto claims adjuster job description templates that you can modify and use.
Sample responsibilities for this position include:
Auto Claims Adjuster Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Auto Claims Adjuster
List any licenses or certifications required by the position: PGI, BCP, ASE
Education for Auto Claims Adjuster
Typically a job would require a certain level of education.
Employers hiring for the auto claims adjuster job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Automotive, Associates, Business, Technical, Applied Science, Art, The College, Law, Spanish
Skills for Auto Claims Adjuster
Desired skills for auto claims adjuster include:
Desired experience for auto claims adjuster includes:
Auto Claims Adjuster Examples
Auto Claims Adjuster Job Description
- Timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case
- Within specific guidelines, Trainee is responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations
- Develops recognition of coverages, claim processing requirements, and related data processing systems
- Applies core communication skills to interpret caller's inquiries and offers options
- Conduct thorough investigation of the claim
- Identify and negotiate comparative negligence
- Maintain an active diary program
- Evaluate each claimant for compensability
- Identify possible fraud indicators and handle claim in conjunction with SIU
- Review and evaluate medical documentation
- 1-2 years of claims experience is an asset
- State-of-the-Art Facility
- The Auto Mechanical Claims Adjuster positions require 3+ years automotive repair and/or warranty experience
- One to two years of job-related experiences
- Able to communication in English both writing and speaking
- Posses Claims Knowledge, Insurance Knowledge, Computer and Information Technology, and Document Management
Auto Claims Adjuster Job Description
- Manages the vehicle repairs ensuring the shop is timely with the repairs and approving or rejecting additional repairs based on industry standards
- Coordinates inspections and communicates coverage and liability decisions with the Auto Damages Team
- Directs the handling of lawsuits involving coverage and liability decisions
- Manages the vehicle repairs ensuring the shop is timely with the repairs and approving or rejecting additional repairs based on industry standards and expertise
- Identify subrogation potential
- Negotiate settlement of material damage claims
- Any additional responsibilities assigned by supervisor/management
- May handle small Bodily Injury settlements
- May settle small bodily injury claims
- Utilizes acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records.May require additional contact with other parties
- Must have an energetic and positive attitude, serve as a key team player, and can easily adapt to new, different or changing situations
- Demonstrates a thorough understanding of claims process and lines of business
- Excellent organizational skills, time management and professionalism are key must-haves
- Good understanding of how property/casualty claims work
- VSC Claims Adjuster positions require 3+ years automotive repair and/or warranty experience
- Must have or be able to get ASE certification within one year of hire
Auto Claims Adjuster Job Description
- Respond to customer or shop questions, providing status, managing and resolving moderately complex customer and shop issues
- Collaborate with leadership to identify and maximize production ensuring favorably impact loss adjustment expenses
- Negotiate pricing for parts & repairs, determine appropriate shop location to do work, and make recommendations and/or decisions to ensure quality control is met
- Deliver compassionate service that is fast, fair, and easy, to ensure customer retention in all dealings and communications with both internal and external contacts
- Work independently, prioritizing the individual's own responsibilities, and managing the individual's own workload
- Consistently meet behavior, production, quality, and/or customer service goals
- May be given the more challenging and complex claim activity
- Authorize a minimum of 20 - 28 claims per day based upon approved dollar limit authority and answer a minimum of 40– 50 calls per day
- Manage and control risk for specialty risk clients in a variety of different business fields
- Ability to manage legal defense and handle time-sensitive matters
- Post-secondary degree or diploma is an asset
- Claim-related computer systems experience required, Guidewire experience preferred
- Minimum of one year claims adjusting experience
- Minimum of 2 years auto estimating experience
- Experience working in a body shop is a plus
- Ability to establish courses of action to ensure efficient completion of work
Auto Claims Adjuster Job Description
- Ability to prepare detailed reports and recommendations to clients
- Determine and settle total loss vehicles
- Service the customer with empathy while delivering compassionate service by understanding and meeting the customer’s
- Identify subrogation opportunities
- Keep effective diary management system to ensure all claims are handled timely
- Responsible for prompt disposition of claims with insured's and claimants
- Compliance with Best Practices
- Compliance with State specific regulations
- Fulfill specific serve commitments made to certain accounts
- Makes prompt contact with policyholders and claimants, schedules the appropriate method of inspection and sets repair and rental expectations
- Must have the ability to work in a fast paced environment, the ability to identify and remove obstacles to ensure efficient workflow
- Must be proficient with computers and applications, MS Word, Excel
- Minimum 2 years experience in adjusting Auto Physical Damage losses, multi-province experience an asset
- Ability to review and interpret estimates (for property position)
- Hours of operation for the this position is Monday through Friday between 9am to 5pm
- Previous experience in the insurance industry is a solid asset
Auto Claims Adjuster Job Description
- Trainee is responsible for outbound calls with a level of satisfaction that meets or exceeds the customers' expectations
- Makes prompt contact with policyholders, claimants, witnesses, and other parties involved in the loss to set expectations, take statements, develop an action plan, and perform an initial exposure assessment
- Identifies, negotiates and approves any early settlement opportunities for third party bodily injury
- Inspect and document damage
- Meet with insured or their representative, promptly and properly develop the file to provide accurate and timely investigation and loss analysis
- Maintain an active diary
- Recognize and pursue recovery where possible
- Adhere to all statutory regulations and unfair claim practices act
- Effectively communicate with all internal and external customers
- Travel outside territory to assist other offices with catastrophic events
- Minimum of a high school diploma with 2 + years previous marine and/or power sports and/or auto mechanical knowledge
- Previous work experience within a claims department and/or experience with service contract call center preferred
- CIP Qualified or in progress is a solid asset
- Minimum 2 yearsauto estimate writing experience (body/frame/collision damage)
- Total Loss Experience is a plus!
- General knowledge of automobile parts and repair techniques