Bell Job Description
Bell Duties & Responsibilities
To write an effective bell job description, begin by listing detailed duties, responsibilities and expectations. We have included bell job description templates that you can modify and use.
Sample responsibilities for this position include:
Bell Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Bell
List any licenses or certifications required by the position: CPR, APICS, ITIL, CPP, BES, PCP, BELL, DG, ASE, V3
Education for Bell
Typically a job would require a certain level of education.
Employers hiring for the bell job most commonly would prefer for their future employee to have a relevant degree such as High School and University Degree in Education, General Education, Hospitality, Management, Tourism, Communications, Business, Computer Science, Electrical Engineering, Journalism
Skills for Bell
Desired skills for bell include:
Desired experience for bell includes:
Bell Examples
Bell Job Description
- A self-motivate individual with the ability to take ownership of your remit and make a positive impact through your work, especially with cross-functional teams and external suppliers / partners
- Have an eye for detail, and apply this to the work you are doing
- A good understanding of the action sports market, its culture, and the consumer landscape within it
- A creative and imaginative individual with good written and interpersonal skills
- Ability to prioritize and balance multiple projects, especially in a fast-paced environment and across multiple categories
- Provides exceptional, courteous, friendly service to guests and employees that differentiates us from the competition
- Answers calls from hotel guests for the Bellstand Department
- Dispatches available Bell Persons to front desk and/or guest rooms as appropriate
- Contact appropriate supervisor on guest related issues or complaints
- Assists employees within the Bellstand department as needed
- Employee must maintain a neat, clean and well-groomed appearance to standards
- Able to obtain and/or maintain any government required licenses, certificates, or permits applicable to the position
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness and cultural awareness
- Experience and a thorough understanding of hotel operations preferred
- Basic computer skills particularly in the use of MS Office and we would love if you had some knowledge of Fidelio/Opera
- All applicants applying must have a valid work permit for Canada at the time of submitting an application
Bell Job Description
- Smiling and making guests feel welcome
- Assist in locating guest’s lost luggage or packages
- Correctly tag, store and retrieve luggage from luggage storage room
- Identify and explain hotel facilities and features of assigned room
- Identify fire exit closest to guest’s room and explain safety feature of assigned room
- Demonstrate use of room key to the guest
- Place guest luggage inside room, on luggage racks and hang any hanging items
- Air conditioning/heat and thermostat controls
- Clock radio/CD player
- Honor Bar
- This role will also be expected to assist in valet, bell and door as needed
- Applicants must be able to lift up to 50 lbs
- Requires a high level of attention to detail and problem solving skills, passion for customer service
- Bachelor's degree with minimum 3 years experience in a fast paced, communications/marketing environment including social media and web
- To have Full Time availability and be able to work a 7 day rotating roster
- A minimum of 6 months experience in a front office role
Bell Job Description
- Ice Machines
- Pressing/laundry services
- Maintain accurate knowledge of scheduled functions within the hotel to direct guest to correct location
- Maintain accurate knowledge of attractions and activities to recommend for guest inquiries
- Relay accurate directions to guest on inquiries of transportation within the local area
- Maintain accurate log record of guest calls for Bell assistance
- Answer Bell stand telephone within three (3) rings using correct greeting and telephone etiquette
- Retrieve guest dry cleaning/laundry from their rooms and deliver to the Laundry department
- Mail & Packages
- Sundry items requested by guests
- Must have a valid in state license
- Must have a valid Canadian driver's licence and must obtain and present up-to-date driver's abstract free of any serious demerit points
- Must be physically capable of meeting the very physical demands of the position
- Working knowledge of Bellstand Department including guest safety and OSHA regulatory guidelines
- Ability to work effectively with other department employees, guests, and management
- Ability to communicate effectively utilizing Nextel radio system
Bell Job Description
- Ensure bell carts are always polished
- Provide shoeshine service when asked
- Assist with valet parking if/when necessary
- Assist concierge with directions and information questions
- Pick up Concierge phone during peak times
- Ensure Five Star/Five Diamond standards are met (where applicable)
- Deliver messages, packages, flowers, wine, and housekeeping items (hair dryers, ironing boards, irons, laundry/dry cleaning ) to guest rooms upon request
- Clean and set-up meeting room functions, direct guests to various meeting rooms
- Turn in keys and pager to the Housekeeping Department when your shift ends
- Transport guest luggage from the current room to the reassigned room for room changes
- You must have a clean driver's license with a least two years driving experience both standard and automatic vehicles on a full license
- College Graduate or College Level
- Knowledge on hospitality industry or equivalent
- At least 1 year work experience as bellman
- Can provide good customer service
- Previous bell attendant experience an asset
Bell Job Description
- Identify and explain hotel facilities and features to guests while escorting them to their rooms
- Identify fire exit closest to the guest's room and explain the safety features of the assigned room
- Demonstrate the use of room keys to guests
- Place guest luggage inside the room
- Offer packing/unpacking service
- Escorts incoming hotel guests to rooms, assists with hand luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions
- Inspects guests room to ensure furnishings are in order and supplies are adequate
- Explains features of room such as operation of radio, television, and night-lock, and how to place telephone calls
- Pages guests in lobby, dining room, or other parts of hotel
- Delivers room service orders
- Must be physically fit and capable of lifting heavy luggage
- Good customer service experience a must
- Ability to effectively communicate, read and write in the English language
- Good service knowledge
- Ability to read English to a degree sufficient to ascertain information from luggage tags and claim checks
- Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once