Advocacy Manager Job Description
Advocacy Manager Duties & Responsibilities
To write an effective advocacy manager job description, begin by listing detailed duties, responsibilities and expectations. We have included advocacy manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Advocacy Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Advocacy Manager
List any licenses or certifications required by the position: ITIL, PMP, FAP, BCBA, PCS, G.I
Education for Advocacy Manager
Typically a job would require a certain level of education.
Employers hiring for the advocacy manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Communications, Marketing, Business, Education, Political Science, MBA, Communication, Public Policy, Management, Public Health
Skills for Advocacy Manager
Desired skills for advocacy manager include:
Desired experience for advocacy manager includes:
Advocacy Manager Examples
Advocacy Manager Job Description
- Develop innovative strategies and internal communication points to market the program internally to grow participation and host trainings to onboard new administrators and employees
- Identify program risks to develop optimization strategies and lead quarterly success plans focusing on program performance, future growth and optimizations
- Utilize program dashboard to track program health and optimizations and continually share insights, behaviors, trends and data collected to educate others and demonstrate program value
- Ensure that all employee relations issues and feedback are properly identified, reported to program stakeholders, investigated and addressed to maintain productive working relationships
- Manage cross functional project groups, who are regional/BU/narrative drivers of the program, from training, education, content management and recognition
- Create a Social Media education/training platform for all employees ranging from basic to advanced, supplemented with role specific training
- Work closely with Security and Legal departments to ensure employees are compliant with regulations in regions and engage on Social Media in a responsible way
- Create and maintain an energetic and engaged audience across Customer Support, Social and Pogo.com channels
- Moderate and lead conversations with users across all Customer Experience channels
- Plan, manage and coordinate community events – user groups, webcasts, social events
- Create performance metrics that provides key executives with evidence that the thought leadership approach is credible and viable
- Secure customers for videos and case studies
- Develop video storyboards and scripts
- Develop content for case studies and testimonials
- Work with the Sales, Sales Operations, and Product Marketing teams to develop Value briefs that provide quantitative proof points of business success/benefits
- Develop and manage a Customer Reference database
Advocacy Manager Job Description
- Drive yearly strategy plans laddering up to Pogo fiscal goals and objectives
- Work with various work groups – product, creative, marketing, customer support, engineering – to create and deliver new content, resolve community issues, with a steady eye on putting the Player First, at all times
- Lead the strategy behind smart, goal-oriented and measurable campaigns that foster growth, engage with key influencers, and maintain a healthy base
- Define and execute channel processes to optimize content flow and information to key forums and social channels
- Proactively gather and socialize product feedback and inform game development and marketing decisions
- Engage with customers on a daily basis to drive engagement, adoption and conversion, addressing questions related to product features, functionality and technical issues
- Create, maintain and deliver regular report, informing on business trends, KPIs, CSAT opportunities and actionable trends
- Be the voice of the Customer
- Be a passionate and creative ACA client evangelist, regularly engaging with internal and external stakeholders to identify and secure client advocates for participation in speaking engagements, video testimonials, and client quotes
- Develop, manage, and maintain the client support website, including project management, content writing, oversight of the overarching strategy, and monitoring analytics
- Works well under pressure, deals effectively with change and has the ability to work in a fast paced environment and manage multiple deadlines and priorities
- People leadership including the ability to demonstrate impact and influence, lead high performing teams, and align multiple stakeholders
- History of proven successful customer relationship management
- Fluency with process improvement initiatives
- Experience with Clarabridge an asset
- Bachelor’s degree required with a minimum of five years management experience working closely with senior executives
Advocacy Manager Job Description
- Lead the strategy and execution of virtual and in-person Client Advisory Board (CAB) meetings, working closely with Product Management and other teams to develop and deliver compelling and engaging content
- Leveraging an understanding of our clients and industry best practices to explore and implement opportunities to create a client advocacy and/or referral program
- Be an overall advocate and champion of our clients
- Will be primary provider of treatment services for assigned maltreatment and prevention cases, coordinating services for families and monitoring client participation and progress utilizing the modalities of social casework, psychotherapy, and psycho-educational interventions
- Complete psychosocial assessments IAW FAP Standards M-11, or P-11 using FASOR or FAPNet software to complete assessment documentation
- Assess for safety and continuously assist families with safety planning
- Meet with each military (Active Duty) “offender” who has “met criteria” at least once a month and document all follow-up actions in FAPNET database.The FATM will also meet with each adult “victim(s)” of met criteria cases and document all findings using FASOR software
- Present the findings from the family assessment, the Central Registry Board (CRB) determination and recommendations for treatment to the Clinical Case Staffing (CCS)
- Coordinate with prevention staff regarding referrals to educational services as part of the intervention plan.Prevention services can be recommended but are not mandated
- Collaborate with other NPSP team members and develop service plans to incorporate primary and secondary prevention services
- Collaborate with other project teams to review internal customer and partner facing guidance
- Lead broad communications across the sales and delivery teams focused on specific solutions
- 2 years management experience in a quality, compliance, audit, or risk steward capacity for an operations or systems area and 5 years of operations or systems experience in a quality, compliance, or risk steward capacity
- Strong use of Excel and other Reporting tools to present reports and dashboards
- Bachelor’s Degree or Risk Management certification
- Strong knowledge of the Enterprise Complaints Management Program, including tracking, research, and resolution guidelines
Advocacy Manager Job Description
- Document FAST services in FASOR IAW FAP Standard P-11, and will document NPSP services in FAPNet IAW FAP Standard P-10
- Providing daily support and liaising with the field advocacy staff by providing materials and technical support, and assisting the Executive Director with ensuring all advocacy activities are working toward the execution of the organizational strategic plan
- Managing and coordinating with external partners (including consultants and contractors)
- Monitoring and tracking national budget and national and local advocacy grants and expenses, ensuring compliance with all requirements
- Collecting and compiling patient stories and managing the written story production process
- Providing training to advocates/staff on advocacy activities, such as social media training and national advocacy priorities
- Advising on and implementing digital advocacy strategy at the national level, coordinating with external partners to create effective campaigns
- Providing strategy and support for digital advocacy at the state level, coordinating with advocacy managers to create specific and effective state-based campaigns
- Consulting with the Executive Director, Advocacy to plan and execute advocacy team meetings and training for advocates
- Cataloging and maintaining all digital advocacy assets
- Educated to degree standard preferred
- Strategic ability & high-level understanding of business goals and objectives
- Understanding of quality management processes such as Voice of the Customer Programs
- Strong work ethic with ability to proactively manage multiple projects and meet deadlines and timelines
- Proven track record of managing multiple competing priorities in a cross-functional environment with many stakeholders and teams
- Self-directed and analytical, ability to understand and identify key priorities
Advocacy Manager Job Description
- Working collaboratively with other members of the advocacy, policy, and government affairs teams to advance advocacy goals and objectives
- Tracking and reporting on advocacy metrics
- Customers signed up to the advocacy programme
- Of advocates recommending to min x friend pa
- CPRPP- cost per recommended paid prime
- AR off of recommended prime customers
- Provide tax advocacy services on criminal and civil matters
- Advocate on clients' behalf before the collection and examination divisions of the Internal Revenue Service throughout the United States, and all 50 state tax agencies
- Conduct business fraud investigations
- Expand the tax advocacy service segment by participation in initiatives to identify business opportunities and generate revenue growth
- Ability to interpret data and tell a story in order to communicate glitches and opportunities to improve KPIs
- Dedication to TEAMWORK, PASSION, PIONEERING, CREATIVITY, DETERMINATION and LEARNING
- Thrives in a fast-paced environment and adapts to change … an initiator who gets things done
- Strong writing skills demonstrated via blog posts and other public facing work
- Strong operational knowledge of applicable social media, community development and advocacy platforms
- 5+ years of experience in community marketing and/or customer advocacy