Telecom Analyst Cover Letter

Please consider me for the telecom analyst opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for primary support for VOIP and PBX phone systems, call-recording and voice mail systems, including call accounting, ACD, and attendant console support.

My experience is an excellent fit for the list of requirements in this job:

• Support the team in the creation of quantitative market size, market forecasts, and market analysis for operator segments, such as fixed broadband, mobile and other areas
• Interview industry participants to understand their strategies and gain market data
• Conduct desk research on the operator services, strategies and trends
• Cultivate a deep understanding of operator strategies, business models and opportunities
• Develop relationships with operators, national telecoms and media regulators and equipment vendors
• Proficiency with MS applications - Excel, Word and PowerPoint
• A keen attention to detail and highly effective organization and prioritization skills
• Interest or experience in the mobile & telecom industry

I am excited to be applying for the position of telecom analyst. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for hardware and software support for PBX, voice mail, and voice networks.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Cisco Certified Network Associate Voice (CCNA Voice) certification
• Cisco Certified Internetwork Engineer Voice (CCIE Voice) certification
• Cisco Certified Internetwork Engineer Collaboration (CCIE Collaboration) certification
• Manage telecom lifecycle including measuring, monitoring and analyzing carrier and TEM vendor performance against established Service Level Agreements and Key Performance Indicators
• Perform telecom vendor invoice review to ensure adherence to Contract or Statement of Work on a monthly or quarterly basis as indicated
• Interface regularly with wireless services providers to resolve issues, gather information, and manage account activities/performance
• Identify opportunities to leverage vendor capacity and other efficiencies to reduce overall operational cost
• Validate identified billing disputes and cost savings opportunities through historical review, telecom vendor and customer contact while providing regular management reports

In response to your job posting for telecom analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for service to SOD personnel experiencing IT issues on CBP technology architecture that includes hardware, software, applications, networks, systems, security tools and other related accounts.

Please consider my qualifications and experience:

• Proficiency in MS Excel, Word, PowerPoint and Visio skills
• Deep understanding of telecom network ( Core network elements, interactions and events)
• Experience with BSS/OSS solutions from telecom operators
• Experience with applications based on ETLs
• Previous experience in Business Analyst role in telecom industry
• Good knowledge about Software Development Life Cycle
• Extensive experience with Avaya or Cisco VOIP Pbx solutions multi-facility environment
• Knowledge of signal operations concepts and principles, Command SOPs, and Command practices to support the missions of the 160th Signal Brigade or Battalions by being able to review, analyze, and advise in the resolution of complex and difficult signal operations as part of a larger war-fighting operation

I submit this application to express my sincere interest in the telecom analyst position.

Previously, I was responsible for primary support for VoIP and PBX phone systems, call-recording and voice mail systems, including call accounting, ACD, and IVR/auto-attendant support.

Please consider my experience and qualifications for this position:

• In-depth knowledge of Army Doctrine Publication (ADP) 3-0 and Tasking orders and how they relate to the overall mission
• Knowledge of ADP 5-0, the Military Decision Making Process (MDMP), and staff estimates
• Experience with Army Information Technology and Management policy, and in some instances, policies and practices of other agencies, industry, or other sources of technical data in order to determine the best way to support exercise and operational requirements
• Experience with organization, missions, and personnel of other agencies and activities such as NETCOM staff elements, ARCENT, Coalition/Joint Task Force (CJTF)-Kuwait, the Coalition Land Forces Component Command (CFLCC), and Defense Information Systems Agency (DISA) Central Command (DISA-CENT), sufficient to coordinate signal operations matters related to exercise, mobilization, and operational requirements
• Experience with programming and configuration of Interactive Intelligence (I3)
• Understanding of network hardware and software requirements
• Bachelor’s in technical area (e.g., computer science, telecommunications, or related field)
• Cisco Certified Network Professional Voice (CCNP Voice) certification

I submit this application to express my sincere interest in the telecom analyst position.

In the previous role, I was responsible for basic end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting hardware and software problems, virus/spyware removal/detection, and resolving day-to-day system problems in data, voice and video networks.

Please consider my experience and qualifications for this position:

• Daily operational tracking related to billing and associated controls to verify data integrity to eliminate billing errors, including investigation and resolution of any variances
• Assist with the creation and testing of new reporting processes to improve process workflows
• Act as an information resource for internal employees, responding to and resolving inquiries concerning billing questions
• Build and maintain good working relationships with other departments and ensure constant communication on statuses, issues and deadlines
• Prepare ad hoc reports on an as needed basis
• Ensure quality control visibility by providing metrics reporting
• Process Wireless day-to-day help tickets through to resolution
• Provision devices with the correct rate plans and features for supported wireless devices, troubleshoots user issues and provides functionality instructions to users as needed