Technical Support Level Cover Letter

I am excited to be applying for the position of technical support level. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for administrative support in the area of procuring and tracking Other Direct Cost (ODC) computing, networking equipment, hardware, software, and services of exploitation activities.

My experience is an excellent fit for the list of requirements in this job:

• Experience supporting applications on Linux/Unix-based systems
• Judgment- Makes sound decisions
• Cultural Awareness – understands and can empathize with differences in people and cultures
• Co-Op Experience in engineering and manufacturing environment
• This is a role that would require work in swing / night shifts (US prime shift)
• Software application literacy
• How one of the world’s largest technology companies serves its customers through timely communication and best in class service
• Willingness to learn technical concepts and follow appropriate trouble shooting methods

Please consider me for the technical support level opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for level 1 overflow support and information on all approved hardware, software, networks, and systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• In-depth knowledge of Microsoft Server Operating Systems and Office Suite, and MCSA certification preferred
• Familiarity with Windows Server Update Services, Windows Group Policy Tools preferred
• Fluent English (written and spoken), other languages are an advantage
• Intermediate knowledge with MS Office
• Previous experience with backup software such as TSM (mostly at the client site) or VEEAM
• Experience of scripting in PowerShell
• Experience of programming is an advantage
• Current certified support provider certifications on all Wonderware software is preferred

I would like to submit my application for the technical support level opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support for Virtualisation Technologies – VMWare & Hyper V;.

Please consider my qualifications and experience:

• Work weekends and/or evenings
• M3 System Foundation
• M3 Technical System Consulting
• Positive, communicative and customer oriented attitude
• Strong communication skills in Vietnamese and english
• Experience in new Product Introduction focused on defining service and support requirements
• Be self-motivated individual who is dependable and dedicated
• Understanding of database concepts, for example, general SQL query constructs

I am excited to be applying for the position of technical support level. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for level 1 and some Level 2 support and information on all approved hardware, software, networks and systems.

Please consider my qualifications and experience:

• Workflow process development is desirable
• HTML experience is an advantage
• Willingness to obtain CompTIA A+ Certification within 6 months of employment
• Experience with Microsoft Active Directory and/or Exchange, SCCM
• Understanding of database concepts, for example, general SQL query constructs and/or coding experience
• Basic PC (Windows 10) troubleshooting skills
• Basic knowledge of printer troubleshooting and repair
• Requires experience working with Earned Value Management and Basis of Estimate

In response to your job posting for technical support level, I am including this letter and my resume for your review.

In the previous role, I was responsible for setup and startup of hardware and software for the PLC, variable frequency drives, control and communications networks and other miscellaneous electrical hardware and software.

Please consider my qualifications and experience:

• High level of knowledge in our vertical markets is preferred
• Working knowledge of low volume products
• Broad knowledge of HP and Non-HP products and services offerings
• Well versed in core technical competencies (OS, networking, core HP applications, solutions, firmware)
• Communicates effectively and tactfully to technical level, first- and middle-level management within an organization
• High-level project management, communication, and analytical skills
• Working knowledge of SQL researching data inquiries
• Prior programming experience in web solutions that employ .NET