Supervisor, Customer Care Cover Letter

I submit this application to express my sincere interest in the supervisor, customer care position.

Previously, I was responsible for customer service and monitors customer satisfaction with both MGH and non-MGH PI’s that utilize the biorepository.

Please consider my qualifications and experience:

• Manages Change.Greets changes as opportunities
• Inspirational.Brings out the best in team
• The flexibility to work evenings, weekends, and potentially, holidays
• Experience in standard call management practices in a multi-channel business environment, including Workforce Management
• Extensive knowledge of technology and software applications including ACD technology, IVR application and call routing
• Knowledge of effective call center protocol and procedures and the demonstrated capacity to interpret call center statistics
• Business Management --> Proficient Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods
• Government --> General Knowledge of laws, legal codes, precedents, government regulations, executive orders, agency rules, as it relates to the automotive industry

I am excited to be applying for the position of supervisor, customer care. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for product and services information, resolving any emerging problems that our stakeholders might face with accuracy and efficiency.

Please consider my qualifications and experience:

• Experience of contributing to a project or process improvement
• Strong organizational, Planning, Task/Time Management skills
• Coaching and Development experience
• Excellent verbal and written communication skills (including business correspondence and documentation of accounts) to both internal and external customers
• General knowledge of banking back office/administration/case management
• Proficient understanding of end-user software programs
• Experience in pulling reports and metrics
• Knowledge of secured transportation industry (CIT, Cash Vault, Coin)

I am excited to be applying for the position of supervisor, customer care. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for solutions to customers! Our employees are empowered to make good business decisions based on the needs of our customers and our current business practices by providing complete and accurate information regarding life and health insurance, retirement and annuity investment products while focusing on customer satisfaction.

Please consider my experience and qualifications for this position:

• PC, MS Word, Excel, Copier, Fax, 10 Key
• Attendance at work location
• Familiar with Lean/Six Sigma methodologies
• Familiarity with airline/airport operations, terminology and culture is preferred
• Familiar with AS400 order entry systems
• Previous experience in a fast-paced, high change environment such as customer service, call center or sales experience preferred
• Strong presentation skills in front of large audiences
• Flexible and adaptable to additional responsibilities as assigned based on business need

Please consider me for the supervisor, customer care opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support for physicians in resolving problems and addressing issues so that they can effectively practice medicine.

My experience is an excellent fit for the list of requirements in this job:

• Work experience demonstrating increasing levels of responsibility, independence and complexity of work and assignments
• Experience leading teams or projects demonstrating facilitation and project management skills
• Experience in a changing environment and able to be flexible in order to meet changing business and customer needs
• Proficient with use of computers including installed and web-based software such as Microsoft Office, email and chat technologies, G Suite, project management tools, service request ticket systems)
• Remedy, JIRA or other IT-centric contact systems
• Comprehensive grasp of enterprise application requirements / architecture
• Preferably with knowledge of the telecommunication sector
• Motivate successful team behavior

Please consider me for the supervisor, customer care opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for strong, dynamic leadership that mentors, develops, and guides team to efficiently leverage the value of every contact.

My experience is an excellent fit for the list of requirements in this job:

• Experience with SAP (or other ERP systems) and Salesforce.com preferred
• Mechanical or technical aptitude preferred
• Able to assess adequate coverage throughout the team
• Intermediate understanding of customer service and leading teams in a call center or similar environment preferred
• Proven track record of process improvement and performance management
• Good written and verbal communication skills in English and Chinese/Mandarin
• Knowledge of Oracle Enterprise One (E1) and/or SAP will be an added advantage
• Decisive.Understands the economic impact of decisions on the customer and company