Representative, Customer Care Cover Letter

In response to your job posting for representative, customer care, I am including this letter and my resume for your review.

In my previous role, I was responsible for a high quality customer support service to Finastra’s clients which delivers customer satisfaction, customer reference-ability and thereby assisting the company in driving increased revenue.

My experience is an excellent fit for the list of requirements in this job:

• Maintains and supports a service oriented relationship with customers
• Respects and protects the confidentiality of information relative to patients and clients
• Strives to preserve a positive work environment
• Answer inbound customer calls and inquiries for the brands supported by TCS
• Conduct client surveys on specific inbound calls to better understand our customers
• Passion for working within a team environment that delivers great customer experiences
• Six months of continuing education preferred (college or trade school)
• Experience in a corporate environment preferred

I submit this application to express my sincere interest in the representative, customer care position.

Previously, I was responsible for general clerical office duties that may include greeting and assisting visitors, scheduling meetings, creating agendas, taking minutes, managing multiple calendars, phone lines, and emails, ordering office supplies, Perform Mail duties for FLVS using the SOP currently in place (distributing mail and deliveries with the ability to lift up to 25lbs.), and creating forms and other documents.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Entry level proficiency in email/MS Outlook
• Advanced follow-through skills
• Inbound/Outbound phone experience
• Knowledge in Microsoft Office Access and Excel (including VLOOKUP and Pivot Tables), Sequel Viewpoint, Tableau, or other data mining and analytics tools preferred
• Previous Customer support / service experience, preferably in a call centre
• HTS Product classification, Nafta documentation
• Previous experience in a customer service environment for Canada customers
• Previous experience in a customer focused environment, preferably in a similar role in a B2B/industrial manufacturing environment

I am excited to be applying for the position of representative, customer care. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for technical solutions to a wide variety of complex problems using innovative and practical approaches that are consistent with company business objectives.Must have a strong understanding of technical and business objectives and ability to establish work priorities accordingly.

Please consider my experience and qualifications for this position:

• Maintain records in timely and accurate mode
• Minimum of 2 yr banking/financial, customer service/call center experience
• Fast learner to new training and concepts
• Basic understanding of electronics and oscilloscopes
• Experience in a high volume inbound call center
• Familiarity with Tektronix equipment
• Flexibility within team environments or independent settings
• Proficient at Windows XP, Microsoft Office, and Internet applications with an emphasis on Excel & Access

I would like to submit my application for the representative, customer care opening. Please accept this letter and the attached resume.

Previously, I was responsible for service support to sales representatives and in-house personnel and possess the ability to troubleshoot customer issues and understand pricing/discount options.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Answer inbound calls, and provide information regarding the caller’s needs and explain the benefits available to them
• Delivers a qualitative customer experience throughout every interaction by demonstrating a solution focused way of thinking, excellent problem solving and ‘detective’ skills while resolving inquiries
• Handles situations in the best interest of both customer and company
• Fluency in English language essential (additional European language an advantage)
• Some customer care experience would be preferable
• Commitment to providing exceptional customer service and measurable results that demonstrate quality customer care
• Able to teach new technology and ReadyTalk products to others
• Strong interest in technology operations and innovation

Please consider me for the representative, customer care opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for feedback on level 1 engineering ability and product knowledge to Regional Service Managers and assist with product training plans.

Please consider my qualifications and experience:

• Typing speed at >30 wpm
• At least college level or above
• Fluent English is preferable
• Deliver superior customer service both internally and externally
• Empathetic and can communicate in a caring and friendly manner
• Passion (for excellence & delivery)
• Customer Service Customer Championship
• Technical Expertise & Professional Expertise