ServiceNow Administrator Cover Letter

Please consider me for the servicenow administrator opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for standard infrastructure operations including service management, incident management, change management, and problem management.

Please consider my qualifications and experience:

• Eclipse IDE JUnit
• Experience with Active Directory & LDAP in an administrative capacity
• Experience with Change Control Board / Change Management
• Strong knowledge of Web 2.0 Technologies
• Experience with Scripted Web Services, JavaScript, SOAP, REST, LDAP
• Strong working knowledge of IT Service Management components
• Experience with ServiceNow components within IT Operations, Security Operations, Business Management, Performance Analytics, and Reporting
• ServiceNow development experience in large scale environment

I am excited to be applying for the position of servicenow administrator. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for assistance with Incident Management, Problem Management Change Management, Capacity Management, and Availability Management to improve the system administration services to meet or exceed performance SLAs.

Please consider my qualifications and experience:

• Monitoring and communicating progress for application development, testing, and implementation of all code associated with production releases
• Managing various test environments in which to release code and approve application readiness to go to production
• Providing "on-going" support to all customers of the ServiceNow platform as issues are raised
• Expert knowledge of Service Now and Release Management SDLC
• Experience in UI design using JavaScript, HTML
• Passion for ITIL and the delivery of effective and efficient processes across the IT enterprise
• Familiar with the scope and objectives of Service Catalog, Incident, Problem, Change, and Configuration management
• Solid Development / Administrator background

In response to your job posting for servicenow administrator, I am including this letter and my resume for your review.

In my previous role, I was responsible for 1st and 2nd level support, as appropriate, ensuring ITIL incident, problem and change management practices are followed, and Service Level Agreements are met.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Work requires a solid understanding of computer hardware, peripherals, operating systems and software
• Experience creating and maintaining customer facing
• Familiar with LDAP, MS Active Directory, ADFS and integration with ServiceNow
• Experience working in large global and multinational corporations
• Trained in Advanced Sys Administration
• Knowledge of ITSM ServiceNow best practices, including ITIL V3
• Integration of enterprise software systems
• Positive, self-motivated individual who can complete goals

I am excited to be applying for the position of servicenow administrator. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for services across the following ITSM modules: service desk; asset management; change management; knowledge management and service level management.

Please consider my experience and qualifications for this position:

• Certified ServiceNow Developer - Preferred
• Experience with creating database views and complex reports
• Experience with creating and managing scheduled jobs
• Strong analytical and creative problem solving skills to resolve highly complex software design issues
• Experience with IT systems and technology platforms and demonstrated aptitude for learning new applications and technologies
• Relational database expertise such as Oracle, MS Sql Server, preferred
• Core system configuration, gathering and documenting user and process requirements, functional requirements, and developing technical requirements as needed
• Scheduling, coordinating, and tracking the delivery of enhancements (new functionality), defect fixes, and code releases in ServiceNow

I would like to submit my application for the servicenow administrator opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for production support for the ServiceNow application through troubleshooting, problem analysis, problem management and resolution to correct issues.

Please consider my qualifications and experience:

• Maintains and support Service Management Toolset operational functions and Vendor escalations
• Demonstrated experience working with business partners to interpret requirements and deliver software solutions based to Process owners, Business units, and IT Operations support teams
• Documentation of solution architecture and supporting business processes
• Excellent written and verbal communication to document processes and Tool solutions
• Excellent presentation skills and excellent documentation skills
• Familiarity with ServiceNow tool or similar (ITSM, Peregrine, Remedy)
• Experience with Business Rules, integration packages, and form design
• Experience in UI design using JavaScript, HTML, CSS