Senior Manager, Customer Experience Cover Letter

I would like to submit my application for the senior manager, customer experience opening. Please accept this letter and the attached resume.

Previously, I was responsible for staff support to PMO business processes and automated systems Serving as point of contact with the Government CO and GTR.

Please consider my qualifications and experience:

• Customer focused and good problem solving skills
• Good sense in service quality management
• Strong sense of ownership and good inter-personal skills
• A team oriented person and a strong communicator, able to work with different departments
• Ensure the Reebok DBC team is informed on new platform capabilities, best practice guidance and is working in a complimentary way with the .com global product owners
• Evangelize and create internal advocacy for the Reebok.com and product customization program with key stakeholders within the adidas-Group
• Lead and Develop a team of subject matter experts to develop strong consumer advocacy of the Reebok brand (NPS) through an outstanding digital experience
• Lead cross brand (adidas/Reebok) pilots and initiatives where applicable

Please consider me for the senior manager, customer experience opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for oversight and day-to-day management of all workload/workflow demands related to provider payment requests and related payment documents/files business processes, systems and operations.

My experience is an excellent fit for the list of requirements in this job:

• Strong experience with enterprise data driven marketing CRM/DMP/CMS platforms in an operational/executional capacity
• Very strong leadership, analytical, interpersonal & communication skills
• Significant experience of successful customer centric digital transformation delivery at a global scale & pace
• Significant experience mapping customer journeys, optimisation & creating “wow” moments for the customer
• Can effectively navigate a matrix multi-stakeholder environment to influence & successfully deliver multi-faceted projects across business, technology & in market teams
• Strong financial & budget accounting & reporting
• Can command respect, enthuse & create a sense of team spirit within the projects
• Strong digital innovation and creativity skills – digital product and services development

I submit this application to express my sincere interest in the senior manager, customer experience position.

In the previous role, I was responsible for advice and counsel to core customer distribution channels, with a primary focus on Customer Contact Centres but overseeing branch distribution as well, with respect to regulatory compliance, products, programs, policies and procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong understanding of product merchandising and marketing processes, including the full go-to-market value chain
• Experience with managing CRM systems preferred, including background in customer acquisition, re-engagement and retention strategies
• Proven track record of marketing expertise and successes, with hands-on knowledge of strategy, competitive analysis, development, advertising, promotion, market research and portfolio management
• Lead the customer journey mapping of key touchpoints and helping prioritize key target improvement areas
• Support the Customer Experience workstream as part of the Transformation, tracking and reporting on projects, ensuring milestones are met on time and helping resolve issues quickly
• Prepare material for and help facilitate workshops around projects to improve the customer experience and increase customer loyalty
• Support/direct ECX initiative governance by updating dashboards, reports and metrics
• Technology environments and operations support to provide the services to various business areas of the firm both on and off shore

Please consider me for the senior manager, customer experience opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for subject matter expertise to the Contact Centres as it relates to Business Continuity Planning and oversight of the Contact Centre BCPs.

Please consider my experience and qualifications for this position:

• Internal control principle application and business/technology knowledge including vendor implementation and vendor adherence to Service Level Agreements (SLAs)
• Marketer -Outstanding marketer with a "Customer First" mindset and a passion for our customers
• Collaborator -Exceptional relationship skills – a person who goes out and proactively collaborates, seeks input and understands and empathizes with others’ goals to deliver the best outcomes for all stakeholders and the business
• Communication -Highly effective communicator with strong interpersonal, oral and written communication skills that allows for the clear articulation of strategy and ideas
• Strategic -Comfort in white space
• Attitude -Can do positive attitude
• Significant experience with integrated marketing with superior digital proficiency across social, digital and personalized CRM
• Thorough understanding of measuring impact of digital / CRM including social analytics, SEO measurement/management, digital/mobile metrics

I submit this application to express my sincere interest in the senior manager, customer experience position.

In my previous role, I was responsible for hands on experience and execution to ensure business systems are efficiently supporting business processes on a day-to-day basis.

Please consider my qualifications and experience:

• Proud champion of the voice of the customer
• Driven by a strong sense of customer empathy to create the perfect customer experience
• Highly strategic thinker who can creatively and quickly adapt style and approach based on industry and marketplace trends
• Self-starter with an entrepreneurial mindset comfortable operating in a start-up environment
• Strong written / oral communication, problem-solving and time management skills
• Experience with SaaS Cloud delivery in HR Technology and Benefits Administration space preferred
• Digital Expertise – Strong understanding of digital platforms with direct experience managing digital and/or development teams, with strong preference in the travel space
• Passion for doing the best for customers