Resolution Representative Cover Letter

I am excited to be applying for the position of resolution representative. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for our sales staff and policy owners with outstanding customer support with respect to all life insurance products offered by client.

My experience is an excellent fit for the list of requirements in this job:

• Strong phone contact handling skills and active listening, with a great emphasis on being able to communicate with patients/customers, co-workers, and management
• Knowledge of and skill in using personal computers in a Windows environment
• Displays an eagerness and capacity to learn when faced with new situations and problems
• Strong typing & keying skills
• Strong analytical and problem solving skills that enable quick identification and efficient resolution of issues
• Health Insurance knowledge, managed care experience
• Reports directly to BPI Workstation Team Lead
• Provide knowledge sharing or technical huddle when necessary

I submit this application to express my sincere interest in the resolution representative position.

In my previous role, I was responsible for service to customers who possess a policy through by responding to requests via telephone regarding insurance and other financial service products and benefit plans.

My experience is an excellent fit for the list of requirements in this job:

• Experience using problem solving methodologies (PSM, 8D's, 5 why's, Ishikawa)
• Knowledge in management systems
• Excel and minitab skills
• Microsoft Office Tools (Word, PowerPoint, Excel)
• French spoken (written and verbal)
• Call center experience with strong customer service orientation
• Medical claims billing (RHMO, Commercial, MediCal, Medicare, Workers' Compensation ICD-10, CPT codes)
• Researching and resolving issues OR

I submit this application to express my sincere interest in the resolution representative position.

Previously, I was responsible for advice and counsel on all regulatory matters related to retail mutual fund distribution on an on-going basis;.

Please consider my experience and qualifications for this position:

• Collaborate with other Team to ensure appropriate support and problem resolution is achieved
• Guide new team members on the teams norms, policies and procedures
• SQL, Linux, Windows- knowledge
• Minimal experience in software development database (SQL/Oracle)/infrastructure (Windows, Linux, Solaris)/technical support projects during the studies or entry-level jobs
• Eligible to work in country
• Experience in claims customer service within a call center environment or experience in claims processing
• Telephone and computer usage as primary tools to perform job duties
• Demonstrates a high level of commitment to customer satisfaction

I would like to submit my application for the resolution representative opening. Please accept this letter and the attached resume.

Previously, I was responsible for service to customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans;.

My experience is an excellent fit for the list of requirements in this job:

• Possesses a strong work ethic and team player mentality
• Proficient withMicrosoft Outlook (e-mail) and Internet Applications
• Bilingualism (French) is preferred
• Strong knowledge of MSP Procedures
• Claims processing systems experience including CAS, MTV, CCP/CRM, Rx Nova, ECRS and MARx
• Demonstrate experience in a customer service/experience environment
• Experience with PC software applications and an aptitude for learning new applications
• Demonstrate proficiency in typing and grammar

I am excited to be applying for the position of resolution representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans;.

Please consider my qualifications and experience:

• Strong analytical abilities in order to research and determine validity of customer claims
• Negotiation/collection skills needed to secure repayment from customers for invalid deductions
• Use of Microsoft Word, Excel, Access and Power Point
• Working knowledge of Revenue Cycle process
• Knowledge analyzing large sets of data to identify mispaid claims, identify trends/root causes, payment processes, methodologies and policies
• Knowledge in SQL/Macros/Data Bases
• Proficiency with MS Office Suite (Work and Excel)
• Computers skills (Windows 7, Microsoft Excel and Word)