Product Support Associate Cover Letter

I am excited to be applying for the position of product support associate. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for database and programming support (VBA, SQL, MS Access).

Please consider my qualifications and experience:

• Experience with LAN/WLAN
• Experience collaborating with or working in R&D organization preferred
• Experience presenting, influencing and negotiating with senior leaders and managers
• Experience with and understanding of IIS, DNS, DHCP, VLANs, Firewalls
• Experience with and understanding of Virtualization, preferably VMWare
• Industry experience in healthcare highly desirable
• Understanding of general accounting principles including reconciliation, ledgers, accounts payable and receivable and other general areas
• Easy going attitude

I submit this application to express my sincere interest in the product support associate position.

Previously, I was responsible for product support to Japanese-language (primary) and English-language (secondary) customers via phone, email and/or chat leveraging internal resources in a timely manner, responding within our Service Level Agreements (SLA).

Please consider my qualifications and experience:

• Understanding of Microsoft Exchange and SMTP messaging architecture
• Hands-on experience trouble-shooting Microsoft Windows, Active Directory, and Internet Information Server (IIS)
• Excellent written and verbal customer-facing communication skills
• Experience with lean startup or agile development methodologies and interacting directly with leadership-level stakeholders
• Experience framing and supporting user research
• Experience shipping successful products and updates, starting from defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
• Genuine interest in coaching others
• Strong problem solving displaying curiosity and creativity

I would like to submit my application for the product support associate opening. Please accept this letter and the attached resume.

Previously, I was responsible for mS Office Suite 2007/10/13/16 support to all internal users.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Willingness and Flexible to work in early morning/rotational shift
• Understanding of regulatory processes
• Recent graduate in Computer Engineering or Telecommunication Engineering (other Technology or Scientific degrees will be also considered)
• Speaking and writing fluent English and Spanish
• A passion for transforming data into insightful information
• Technical background, with experience in software applications
• Excellent teamwork skills + a willing attitude to flex as priorities change or as feedback is received from consumers or clients
• Call center (Voice & Email Help desk) support experience highly preferred

In response to your job posting for product support associate, I am including this letter and my resume for your review.

Previously, I was responsible for assistance with security software (MacAfee) and Office Suite.

Please consider my qualifications and experience:

• Diploma in a basic IATA / UFTA standard course
• Able to work in 24X7 shifts
• Should be articulate, a quick learner and a team player
• XML, HTML knowledge an advantage
• Good knowledge of German, and capable of understanding of written Italian and French
• Good knowledge of drug product manufacturing technologies and analytics to support commercial manufacturing
• Experience working a bio/pharmaceutical environment
• Experience with problem analysis and resolution of software problems

In response to your job posting for product support associate, I am including this letter and my resume for your review.

Previously, I was responsible for personalized service and support for C-Suite and executive team in both the office and at times home environments.

Please consider my experience and qualifications for this position:

• Working in a team setting and contribute to the success of the group
• Experience with JSP, Servlets, JDBC, SQL, JavaScript, HTML, XML, REST
• Experience working with Java application servers like Netweaver, JBoss, Tomee+, IBM Websphere environments
• Experience with IDEs like Eclipse, IntelliJ
• Experience with code versioning systems such as Git/GitHub, Gerrit, SVN, CVS
• Experience with multiple operating systems Windows and Linux/UNIX type systems
• Previous related work or internship experience would be an asset
• Customer Service experience in a fast paced and technical environment