Product Support Analyst Cover Letter

I am excited to be applying for the position of product support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for support and analyses to supporting systems for consistency in reporting FTE’s, compensation and clinical productivity (e.g.: registrar system, PeopleSoft HR/PR system, EPIC billing system).

My experience is an excellent fit for the list of requirements in this job:

• Experience with relational database management tools (MS Access, SQL Server, Oracle)
• Basic experience with programming (VB, C++, C#, Java, Python)
• Strong skills with Microsoft Excel (Intermediate to Advanced)
• Knowledge and understanding of computer systems, especially database concepts
• Strong data mining and data automation skills
• Able to stay focused on the overall problem or goal vs
• General understanding of troubleshooting technical systems
• Demonstrated effective communication across cross-functional teams

I am excited to be applying for the position of product support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for system analysis and support for PeopleSoft and other HR and 3rd party technology systems.

Please consider my qualifications and experience:

• Paragon CPOE/Medication Reconciliation Application experience highly preferred
• Clinical experience with Orders or Med Recon, preferred
• HL7 interface experience preferred (parsing messages and troubleshooting errors)
• On Call rotation, which could fall once a week quarterly
• Demonstrated relevant competency in client-server business systems software
• Exhibit high regard for teamwork and collaboration
• Makes timely and sound decisions based on all available input
• Communicate effectively via written and spoken language

I am excited to be applying for the position of product support analyst. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for system support (subject matter expert) to the department and field locations regarding time and attendance system and HR/Payroll system.

Please consider my experience and qualifications for this position:

• Experience with project management software and formal education in research methodologies is a bonus
• Seeks input and feedback from co-workers
• Responds professionally to co-workers and customers
• Able to present self-confidently, answering questions honestly and openly
• Understands what the organisation is trying to achieve and its vision
• Learning about growing and dynamic medical markets across the globe
• Working on a variety of MRG product lines
• Interacting with different teams across the company

I am excited to be applying for the position of product support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for oversight, governance and support of timekeeping systems (i.e., PeopleSoft Time and Labor system, eTime).

Please consider my experience and qualifications for this position:

• Proven team work skills and a willingness to work with others both within the PS team individuals in other departments
• Capable of working independently and making informed decisions
• Willingness to question assumptions, theories, and facts
• Familiarity with content management systems an asset but not mandatory
• Familiar with a variety of the concepts, practices, and procedures related to software implementation (SDLC)
• Have understanding of web-based software architecture, deployment and configuration on Windows platform
• In depth knowledge of software support and tools for customer applications
• Document progress, troubleshooting activities, customer communications, resolution, root cause and time spent on all customer support service orders in SAP CRM system

I would like to submit my application for the product support analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for level 1 support for all HR systems, which includes answering system inquiries, responding to system escalations, resolving system issues and performing HR Admin tasks.

My experience is an excellent fit for the list of requirements in this job:

• Maintain composure and professionalism under high-pressure conditions
• SQL experience and/or basic knowledge
• Leaving Cert, High School or equivalent
• Post-secondary education and/or minimum 4 equivalent work experience in the financial services industry
• Familiar with product due diligence review process
• Successful completion or enrolment in the Canadian Securities Course (CSC)
• Successful completion or enrolment in the Chartered Financial Analyst (CFA) program or Chartered Investment Manager (CIM) program
• A solid understanding of the investment management process