Patient Representative Cover Letter

Please consider me for the patient representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for outbound communication for multiple dental offices with the goals of accurately scheduling patients within guidelines, routing clinical and billing inquires to appropriate clinical or administrative pools.

Please consider my qualifications and experience:

• Excellent customer service, communication and telephone etiquette skills
• Certified Health Access Associate (CHAA)
• Promotes positive patient experience with internal and external customers
• Demonstrates respect and sensitivity to cultural/social differences in interactions with others
• Promotes patient rights through patient advocacy
• Identifies and makes recommendations for enhancing the patient experience
• Addresses concerns from sources outside of the hospital received through phone calls, emails and social media
• Receives concerns and suggestions from patient and families while in the hospital

I submit this application to express my sincere interest in the patient representative position.

Previously, I was responsible for assistance and support on development of labor management education programs and communication materials; working with Organizational Development staff, participates in the delivery of basic labor management education;.

Please consider my experience and qualifications for this position:

• Assist client to complete necessary forms
• Provide translation support for medical information between the nurse and client (Spanish translation)
• Obtain completed Release of Immunization Record form for record release
• Keep supervisor apprised of any problems with customers, staff, equipment or facility
• Complies with safety practices and proper use of tools and equipment
• Data entry of Immunization information
• Reconcile and approve cashier reports using AIMS
• Provide Immunization Record releases to clients according to HIPAA guidelines

In response to your job posting for patient representative, I am including this letter and my resume for your review.

Previously, I was responsible for continual evaluation of processes and procedures, identifying system and workflow improvements to enhance the team's efficiency.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Manages the formal grievance process when an issue cannot be promptly resolved to the patient’s satisfaction
• Ensures compliance with all regulatory requirements for complaint and grievance management
• Responds timely to requests from the staff in the hospital when there is a concern from a patient that needs to be addressed immediately
• Serves as a resource to colleagues and medical staff to enhance the patient experience
• Provides coaching and education to colleagues to enhance the patient experience
• Participates in the Grievance Committee and PFAC
• Teaches new employee orientation
• Understands and utilizes the problem solving process in working with patients, family members, Medical Staff and colleagues

I submit this application to express my sincere interest in the patient representative position.

Previously, I was responsible for technical support to the hospitals and entities on analysis and interpretation of patient experience metrics and measurement system and uses such analysis to assist in the establishment of local improvement goals and plans;.

My experience is an excellent fit for the list of requirements in this job:

• Demonstrates initiative and problem solving skills, using sound judgment
• Follows the escalation process when physician issues arise with patients and/or families
• Ensures compliant tracking of complaints and grievances in VOICE
• Analyzes complaint and grievance data for trends and makes recommendations for improvement to enhance the patient experience
• Highly motivated and self-directed individual to establish plans of action
• Assess client records and determine client’s immunization needs utilizing ACIP recommendations and DSHS childcare and school minimum requirements
• Obtains client consent if client is not in ImmTrac
• Assess client Medicaid status

I submit this application to express my sincere interest in the patient representative position.

In my previous role, I was responsible for patients with a complete and thorough understanding of the CSHP courtesy insurance filing system.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience working in immunizations or
• Knowledge of patient care and patient concerns
• Excellent human relations and oral and written communication skills
• Excellent counseling skills to diffuse difficult interactions
• RN licensure issued by the PA Board of Nursing preferred
• Skill in the use of basic office equipment, personal computers, software and business phone system
• Working knowledge of the BAR and scheduling sections of the EPIC system preferred
• Act as liaison to strengthen the relationship between the Medical Center and patients and their families, effect resolution to problems, and assist in potential crisis situations