Patient Registration Representative Cover Letter

Please consider me for the patient registration representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for customer service and administrative services for Patient Registration of medical devices through exceptional service interaction and support.

Please consider my qualifications and experience:

• Hospital front office, Admitting Registration
• Current medical office, hospital or physicians billing or registration experience preferred
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Specialist (CR
• Patient Registrar with EPIC experience, strongly preferred
• Or validate information during the interview process
• Knowledge of charity care programs, various government and non-government programs preferred
• Customer service in a call center experience
• Minimum high school diploma or equivalent, college preferred

Please consider me for the patient registration representative opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for system level oversight for Optum360 client improvement programs and initiatives related to assigned Patient Access activities, working with the department’s Senior Directors, Regional Patient Registration Directors, Corporate Directors and Managers, and Facility leadership, as warranted.

My experience is an excellent fit for the list of requirements in this job:

• Schedules appointments utilizing scheduling software tools
• Secures authorization and referral if applicable
• Greets the customer in a polite and professional manner whether face - to - face or on the phone, determines needs and responds appropriately and courteously
• Responds to customer issues (intra - departmental, inter - departmental, and public) timely and to the satisfaction of the customer
• Interviews patients and / or their representatives in order to obtain accurate demographic, insurance, and claim adjudication information in a timely, courteous, professional manner
• Displays dignity and respect in all interactions
• Conforms consistently to all system changes
• Possess functional knowledge of systems and the revenue cycle in order to adequately assist customers and reduce the unnecessary transfer of work flows

Please consider me for the patient registration representative opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for direction and support to the registration team lead or designee related to programs that enhance partner development and engagement.

Please consider my qualifications and experience:

• Relevant medical office, hospital / physicians billing or patient registration experience preferred
• Proficient computer skills and able to use, at minimum, Word, Excel, and Adobe
• Some college level coursework, particularly Medical Terminology or Medical Assistance
• Admitting Representative and third party payor experience
• National Certification of CHA
• Collect insurance co-payments
• Maintains professionalism and ensures that customer service is the number one priority
• Greet patients and visitors, respond to questions/concerns and direct them to appropriate location

I submit this application to express my sincere interest in the patient registration representative position.

Previously, I was responsible for 2 week hands-on training programs with all new registration staff in a classroom setting on Patient Access policies, Cerner and Series entry and registration processes.

Please consider my experience and qualifications for this position:

• Demonstrates knowledge of insurance and managed care requirements including ongoing updates/changes with insurances companies
• Obtain Advance Directive and Medicare information
• Assist in department coverage
• Interview patients applying Patient Selection and Creation P & P and obtain patient demographic and insurance information
• Duties include assisting in proper identification of the patient, collection of patient demographics information, cashiering, financial counseling, advocating for government programs, anticipating and responding to the non-clinical needs of patients and their families
• Register and confirm patients for drive through COVID testing in a healthcare setting
• Provide superior customer service to all customers accurately and timely in a positive manner
• Provide armbands in a timely manner and verifies all information on the armband with patient to ensure accuracy

I would like to submit my application for the patient registration representative opening. Please accept this letter and the attached resume.

Previously, I was responsible for registration support to all areas of the hospital per the needs of the patient and department.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Acts as a role model for peers by striving for excellence, displaying a positive attitude, and actively supporting the team concept
• Volunteers to work additional hours or offers to contribute to on - going projects / assignments outside the scope of their own specific functions
• Maintains accuracy of insurance coverage and guidelines including not but limited to verifying coverage through online eligibility software / insurance web - sites / customer service phone lines
• Investigates and identifies patient - responsibility dollar amounts in order to successfully collect point - of - service payments when appropriate
• Charge posting where applicable when staff is not available timely
• Accurately arrive and register patients into the electronic medical record
• Performs timely and accurate registration
• Performs complete and accurate pre-registrations, registration, and admission functions