Call Center Rep Cover Letter

In response to your job posting for call center rep, I am including this letter and my resume for your review.

In my previous role, I was responsible for consultation and referral for University faculty, staff, and administration regarding Valparaiso University Counseling Center (VUCC) policies, and procedures and services as appropriate.

Please consider my experience and qualifications for this position:

• Knowledge of General Surgery clinic practices
• High School graduate/GED or equivalent learning experience
• Committed to work a full time offerMore Information
• Strong telephone etiquette and knowledge of Call Center and telephony technology
• Previous experience in a Help Desk role/environment preferred • Previous experience with Remedy highly preferred
• PC skills, with basic proficiency in Microsoft Word (creating and editing documents), Microsoft Excel (creating and editing spreadsheets), and Internet navigation skills
• Knowledge of insurance plans and billing requirements preferred
• Experience with EMR and appropriate documentation preferred

In response to your job posting for call center rep, I am including this letter and my resume for your review.

Previously, I was responsible for expertise in the completion of call center functions, including detailed scheduling assistance associated with new patients and/or scheduling patients across many locations, departments or specialties.

Please consider my qualifications and experience:

• Experience in retail, restaurant, or hospitality industry
• Experience in telephonic customer service
• Willing to submit to Pre-employment screenings
• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents)
• Above all, friendly, empathetic & professional
• Utilize standard technology such as a telephone, e-mail, and web browser
• Able to use basic functions of computer
• Shift differentials, language premiums and employee incentives

I would like to submit my application for the call center rep opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for excellent customer service and support to the Cardiovascular Call Center patients, families, providers and team members.

Please consider my qualifications and experience:

• Good people skills and professionalism
• Computer Savvy - navigating multiple systems and dual monitors
• Windows/Word proficiency preferred
• Excellent customer service/customer focus
• Familiar with Microsoft windows operating environment
• Previous experience within the Health Care Industry
• Previous IDX experience
• Minimum of 6 months of call center/customer service experience

Please consider me for the call center rep opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for customer service by answering incoming service requests via phone, chat, email, and online requests from all business units on facility-related issues.

Please consider my experience and qualifications for this position:

• At least 6 months in attention capturing details while engaging with customers or clients
• Make outbound calls to current and prospective MetLife Auto and Home customers in order to connect to licensed agents who will close the business
• Uses computerized systems to track, troubleshoot and gather information while tracking and reporting consistent issues or problems
• Take full ownership for effectively solving Customer Issues, complaints and inquiries, along with follow up
• Document all conversations in the call center customized data base in a comprehensible format and wording
• Previous experience in a customer support role in Call Center environment
• Data Entry (alpha and numeric) Typing 40+wpm
• Excellent phone etiquette and patience to deal with many diverse personalities

I would like to submit my application for the call center rep opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for information on a variety of complex customer service issues requiring knowledge of life insurance/retirement/annuity products and transactions focusing on customer satisfaction, quality, and efficiency May consult with other departments.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Paid Holidays for Full Time Employees Part Time individuals
• Cantonese Language
• Responding to inquiries from the public concerning utility assistance programs
• Provide direction and guidance on the process for accessing assistance programs
• Assess callers needs ad screen for services and programs according to protocols
• Collect information and enter into call management systems
• Follow all Standard Operating Procedures for call handling service delivery
• Good verbal and written communcation skills as they will be completing the gift cards for the baskets