Call Center Operations Cover Letter

I would like to submit my application for the call center operations opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for hands on mentoring and guidance on general work performance to improve employee performance, employee training, customer satisfaction, and operational performance.

Please consider my qualifications and experience:

• Has led a team of 600+ in a complex, multi-site customer service or call center environment
• Proven track record of success in leading and developing leaders and high performing teams
• A resilient focus on employee development through continuous coaching and feedback
• Previous experience directing an EAP call center
• Prior military experience and / or deep knowledge of military culture
• Prior expertise in running call center operations preferred
• Prior experience in implementing and or selection of call center tools (telephony, workforce management, quality coaching) preferred
• Forecasting and analyzing information against budget statistics on a daily, weekly or monthly basis

I would like to submit my application for the call center operations opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for strategic leadership to your call center team to optimize performance along the sales funnel, the consumer experience and operational efficiency.

My experience is an excellent fit for the list of requirements in this job:

• Senior level call center management experience
• Experience managing 200+ staff including managers
• Experience in a sales culture with proven success of driving results
• Technical aptitude and/or experience leading technical support team
• Possess a proven track record for coaching and developing employees
• Excellent typing skills and computer literacy including a solid understanding of customer service applications, telephony, communication platforms, Microsoft Word, Outlook, and Excel applications
• History in delivering an exceptional customer experience that promotes and differentiates based on service
• Demonstrated an exceptional work ethic, attention to detail, enthusiasm and a consistently positive outlook in his/her daily work

I am excited to be applying for the position of call center operations. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for regular updates to Contact Center leadership on performance trends and activities occurring to continuously improve.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Prior military experience and / or deep knowledge of military culture strongly preferred
• Should have experience in managing teams and familiar with tech support business with minimum 1-2 yrs of experience in tech support business
• Knowledge of Software CRM and Customer Care Framework would be an advantage
• Very good written and verbal English skill
• Should have experience in managing teams and familiar with Technical Support Business with minimum 1-2 yrs of experience in tech support business
• BS or BA in Business or related field of study preferred
• Familiar with the Windows operating system
• Possess strong leadership skills on providing industry leading call center results

I would like to submit my application for the call center operations opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for supervision to the Call Center Representatives staff including timely performance evaluations and disciplinary action, if necessary.

Please consider my experience and qualifications for this position:

• Strong computer skills including Microsoft Office and extensive Aspect / dialer operational experience
• Previous auto industry experience preferred
• Be able to multi-task and manage competing priorities
• Be adaptable and flexible to change
• Knowledge or experience with People Soft / JD Edwards is an asset
• Should be savvy with managing handheld devices
• Proficient in Outlook, Excel and Access, TM/1 or multidimensional cube design
• Previous hospice operations and sales compensation experience preferred

Please consider me for the call center operations opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for on-going Call Center Vendor Scorecard reporting and analysis to Relationship Managers and Performance Managers to facilitate their ability to adequately monitor, review and act on vendors’ operational performance.

Please consider my experience and qualifications for this position:

• Understanding of Call Center flow and phone system functionality preferred
• Experience with Cisco phone system software, call center technology
• Experience with data analytic tools and modelling methodologies
• Delivering feedback based on Quality Assurance Audits
• Coach agents (1x1, group sessions) based on Quality Assurance and Key Performance results
• Experience in managing off-line functions preferred
• Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders
• Call Center Management experience managing 100+ staff