Windows System Engineer Resume Samples
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Windows System Engineer Resume Samples
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SB
S Bailey
Simeon
Bailey
69127 Abby Trace
Dallas
TX
+1 (555) 776 1294
69127 Abby Trace
Dallas
TX
Phone
p
+1 (555) 776 1294
Experience
Experience
Los Angeles, CA
Windows System Engineer
Los Angeles, CA
Lynch, Robel and Armstrong
Los Angeles, CA
Windows System Engineer
- Change Management, Incident Management, and Problem management for all our supported products
- Provides planning, direction and advanced technical expertise regarding computer and network services for both local and wide area networks
- Provide user account management and account and group policy management
- Perform network troubleshooting to isolate and diagnose common network problems
- Provide Windows technical design leadership and subject matter expertise for an agile development team
- Assist in the development of sustainment processes for the OpenStack product
- Performs incident, problem and escalation management for own area of responsibility
Houston, TX
Windows System Engineer & Telecomm Tech
Houston, TX
Auer-Weimann
Houston, TX
Windows System Engineer & Telecomm Tech
- Develop and improve documentation of standard I.T. procedures as well as HelpDesk ticket issues
- Manage VMware ESX environment and associated virtual machines, as well as HyperV
- Network administration covering hardware and software tasks including installing, configuring, upgrading and troubleshooting Windows servers
- Manage server backups utilizing CommVault Simpana and Backup Exec
- Supporting users on PCs (hardware and software) and ensure compliance to standards and policies of Oriental Trading Company
- Abide by all policies and procedures of Oriental Trading Company
- Primary support for Windows 2008/2012 Server Operating System
present
Detroit, MI
Senior Windows System Engineer
Detroit, MI
Bahringer Group
present
Detroit, MI
Senior Windows System Engineer
present
- Working knowledge of ITL processes, specifically Incident Management, Change Management, Problem Management
- Establishes successful working and support relationships with cross-functional leaders and staff as well as third party vendors
- Work with the IT M&A team to design, plan, execute and support AD and messaging integration/migration projects as part of acquisition or divesture activities
- Perform periodic performance reporting to support capacity planning
- Identify testing risks and contributes to the overall management of project and risk plans
- Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues
- Create, change, and delete user accounts per request
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Towson University
Bachelor’s Degree in Computer Science
Skills
Skills
- 3-8 years of technical experience with increasing responsibility
- Scripting skills such as in Powershell and/or Perl
- MCSE certifications for Lync and/or Microsoft Exchange is an advantage
- Technical experience with increasing responsibility
- 3+ years managing and troubleshooting an enterprise Active Directory environment
- Proven hands on experience in Microsoft Active Directory and Group Policy configuration and administration
- Knowledge and understanding of Windows performance monitoring, troubleshooting, and networking technologies
- Experience with the Microsoft System Center suite of products including: Configuration Manager; Operations Manager; and Orchestrator
- Proven hands on experience in troubleshooting, managing, and maintaining Windows based systems including Server 2003, 2008, and 2012
- Working knowledge of TCP/IP, DNS, and DHCP
15 Windows System Engineer resume templates
Read our complete resume writing guides
1
Windows System Engineer Resume Examples & Samples
- Install, configure and harden new and existing Windows servers and desktops along with other supporting Microsoft products / technologies and related third party applications
- Participate in the design, configuration, and management of Active Directory Infrastructure including deployment of group policy and group policy preferences
- Provide high security and patch update analysis and deployment
- Manage system security including Group Policies, virus management, and enforcement of system access policies
- Responsible for overall health, high availability, maintenance, and documentation of systems for monitoring equipment and environmental conditions for malfunctions, failures and performance degradation
- Initiate and manage corrective actions on problems to resolution, including events/system logging and performance monitoring on supported systems and software applications
- Develop automated and manual maintenance and monitoring processes to ensure server performance and 24/7 availability of servers and server solutions
- Document maintenance procedures for implementation by first-level support
- Work off hours periodically to accommodate maintenance and minimize downtime windows; perform on-call duties periodically
- Assist in architecting, planning, implementation and project management of Microsoft and third party server solutions
- Some travel will be required to support remote productions
- “Guru-like” expertise and significant system administration experience with multiple versions of Windows Server – all versions of windows server 2003 and windows server 2008 a must-- and Microsoft server products, including: MS Exchange, MS SQL, MS Sharepoint, MS Info Path, MS SCOM, MS WUS, MS System Center, MS IIS, etc
- “Guru-like” experience in the design, implementation, and maintenance of Active Directory
- Must possess expert file server skill set with the ability to design, provision, and permission file shares, create appropriate security groups, and maintain these shares and groups on a 24/7 basis
- Extensive experience building, supporting, and troubleshooting mid-scale deployments (15+ servers) and multi-tier, high-volume, production server installations based on Intel/AMD server hardware
- Experience with backups using Veritas Net Backup; proficient in system backups and restores/recoveries from tapes
- Perform recovery tasks necessary to reestablish normal operations following hardware failure, software failure and environmental abnormalities
- Experience in Enterprise-wide OS/Systems installations and Upgrades
- Advanced systems programming skills (VB script,PERL, Shell, etc.) a plus
- Excellent project management, project planning, project implementations skills a must
- Excellent architecture, systems, hardware, and software problem solving & troubleshooting capabilities
- Installation, configuration, racking, maintenance, monitoring, networking, hardening, and support data center of enterprise class windows servers (HP, Dell), data storage Hitachi/EMC/HP, SAN/NAS/DAS hardware and software, workstations, desktops and software
- Must possess a strong understanding of DNS, WINS, TCP/IP protocols
- Expertise in planning, design, documenting and supporting high-availability, data replication, business continuity, fail-over, fail-back using Cluster Server solutions in SAN/NAS environments including disaster recovery and off site media storage implementations and support
- Skills and Experience maintaining production environments with zero or very minimal downtime
- Experience supporting 7x24 production, test and development environments, ability providing on-call, evening, and weekend support
- Experience in developing and implementation of policies and maintenance procedures, support documentation, with change control processes, service level agreements and incident/problem management software
- Must be self-motivated, capable of managing time efficiently without close supervision; ability to work under pressure
- Must have excellent communication skills and able to clearly articulate complex technical plans, policies, and procedures in writing and verbally
- Ability to prioritize and work proactively, strong communication and teamwork skills
- Must possess BS degree (or equivalent experience) in Computer Science, Computer Engineering or related discipline with a minimum 7+ ears related experience performing system administration
- Current Microsoft certifications are a plus
2
Windows System Engineer Resume Examples & Samples
- Monitoring operating systems to maintain service level agreements
- Deploying and configuring Windows Server based operating systems in the data center including additional Windows features and roles such as IIS, RADIUS, RDS, DNS, File Services, etc. according to defined infrastructure standards
- Supporting release management processes using configuration management and monitoring tools
- Assisting with the deployment of Windows based applications and upgrades with application team support
- Conducting routine hardware and software audits of servers to ensure compliance with established standards, policies and configuration guidelines
- Managing Active Directory users, groups, policies, and permissions
- Managing DNS and DHCP infrastructure to support home office
- Managing email and spam/malware detection services
- Identifying and either correcting, or escalating system, application, and hardware related issues
- Working with application support teams to troubleshoot application issues
- Adhering to request, change, incident, and problem management ITIL processes to support and manage our infrastructure
- Serving in an on-call rotation for after-hours support
- 3+ Years of Windows client or server administration (Experience with Windows Server 2012 R2 and 2008 R2 a plus)
- 1 – 3 Years’ experience in supporting an enterprise class backup and recovery solutions
- Candidate must possess a strong understanding of DNS, WINS, TCP/IP protocols
- Experience with System Center Suite including Operations Manager (SCOM) and Configuration Manager (SCCM)
- Experience with Microsoft Exchange 2007 or later
- Candidate must be experienced with virtual server design and implementation
- Excellent personal communication, group interaction, and organizational skills
- Candidate must be self-motivated, capable of managing time efficiently without close supervision; ability to work under pressure
- Bachelor’s Degree from an accredited college/university with an emphasis in Computer Science
3
Senior Windows System Engineer Lead Resume Examples & Samples
- Preferred candidate skills should include a mastery of configuration management in a highly distributed environment, Microsoft Windows 7, zero touch installations, application packaging, scripting, application integration
- HPCA/Radia (HP Client Automation) experience is preferred
- Faxing infrastructure experience also preferred
- Minimum 7 years deployment/engineering experience within Microsoft Windows OSes including both server and desktop products. Recent experience with Windows 7/Windows Server 2008R2 required
- Experience with IOS, Android, Windows 8, and Mobile Device Management is preferred
- Minimum 5 year engineering experience with Microsoft Active Directory – Subject Matter Expert for workstation Group Policy and application integration
- Minimum 2 years experience with virtualization, remote hosting, desktop VDI, and/or Thin Client terminal devices
- Minimum 5 years working with any automated OS provisioning method including; ADS, RIS, PXE, BootP, Opsware, BladeLogic, Radia, HP Client Automation, Server Automation, and/or others
- Minimum 5 years system automation/configuration scripting including: VB/VBS, PowerShell, REXX, Perl, AutoIt, and/or other
- Experience with software installation packaging is desired Wise Installer, Admin studio, Package studio, InstallShield, WinInstall, Radia packager, or others
- Require experience in a large highly distributed enterprise, utilizing industry best practices and mature processes for product release and change control
- Working knowledge of highly distributed TCP/IP WAN/LAN technologies
- Troubleshooting talent and acumen
- Strong, clear communication skills; oral, written, and email
- Strong customer service focus and excellent interpersonal skills
4
Windows System Engineer Resume Examples & Samples
- Handle technical escalations from L3 operations for Lync, OCS, Exchange & Sentrion
- Efficient liaison with the operations team, product management and End user Services Team
- Change Management, Incident Management, and Problem management for all our supported products
- Must be able to drive both local and global projects from inception to deployment successfully, according to project timelines dictated by management
- 3-8 years of technical experience with increasing responsibility
- Experience supporting unified communication such as Lync or OCS required
- Microsoft Exchange (Including experience with Active Sync, EWS, Forefront) or Unix Messaging such as SendMail/Postfix support and administration are required
- Scripting skills such as in Powershell and/or Perl
- Must have excellent organizational and project management skills
- MCSE certifications for Lync and/or Microsoft Exchange is an advantage
5
Windows System Engineer, Offutt AFB, NE Resume Examples & Samples
- Requirements analysis, functional analysis, and synthesis of USSTRATCOM’s Windows requirements
- Builds hardware and software technical solutions based on submitted requirements documents and customer interviews
- Develops project definitions and engineering estimates to include cost estimates and cost benefit analyses
- Prepares briefings and updates on project/task status
- Prepares purchase requests and configuration management documentation. Attend meetings with the Gov’t and ITCC
- Virtualization – Virtual Desktop Infrastructure, VMWare
- MS Project
- Visio
- Ability to work independently and as part of a global team
6
Senior Windows System Engineer Resume Examples & Samples
- Solves highly technical and complex incidents/business problems and/or drives efforts to resolve incidents
- Develops/designs integrated solutions within a broad technical context
- Reviews documents of others; looks to automate processes and create efficiencies
- Serves as an expert on projects
- Establishes successful working and support relationships with cross-functional leaders and staff as well as third party vendors
- Mentors and transfers knowledge to the other team members of the Enterprise Systems Team
- Provide level 3 server support
- Conduct OS-level and application patch planning, coordination and execution to promptly remediate security flaws as they are discovered
- Develop and maintain detailed configuration documentation that can be used by Enterprise Systems and Operations team members
- 5+ years architecting and managing an enterprise Active Directory environment
- Experience with the Microsoft System Center suite of products including: Configuration Manager; Operations
7
Senior Windows System Engineer Lead Resume Examples & Samples
- Minimum 7 years deployment/engineering experience within Microsoft Windows OSes including both server and desktop products. Recent experience with Windows 7/Windows Server 2008R2/Server 2012 required
- Experience with IOS, Android, Windows 10, and Mobile Device Management is preferred
- Working understanding of the financial services industry and/or other retail environment
8
Microsoft Windows System Engineer Resume Examples & Samples
- Demonstrated vendor/customer management skills
- The capability to debug Windows issues and work with the teams that own the failing components to resolve those issues
- Reproducing, characterizing and debugging Windows technical issues on PCSD server products with a focus on OS and OS certification issues
- Working with Intel marketing to define Microsoft Azure and Cloud solutions based on Intel technology
- Testing pre-release OS and certification kit releases and sharing results with stakeholders
- Experience in installing and configuring Microsoft Windows solutions. Familiarity with VMware and Linux OSes is a plus
- Familiarity with Microsoft Windows certification processes and requirements
- Excellent team player, works well with others in geographically dispersed organizations, and multiplex time well between multiple diverse tasks and activities
- Self-motivated, able to work independently and have excellent verbal and written communication skills
- Platform level debug skills capable of analyzing complex system-level configurations and isolating specific failures
- Familiarity with I/O technologies such as Networking (Ethernet), Storage (SAS, SATA, FC), InfiniBand, etc., from both a hardware and OS/driver debug perspective
- Ability to create and review test plans for new OS and IO features or projects
- Microsoft MCSE Server Infrastructure and/or MCSE Private Cloud certification is a strong plus
- Familiarity with clustering in Windows, Linux or Virtualization environments in the context of system validation and OS certification is a plus
9
Citrix / Windows System Engineer Resume Examples & Samples
- Manage, support high-availability Data management system
- Deployments and upgrades
- Meets with the business and determines and creates engineering requirements that meet the needs of the business and work with necessary teams to roll them out into the environment
- 5-7+ years of experience in Windows Systems Administration and Engineering, Citrix XenApp 6.5 and 7.6
- DNS, WINS, DHCP
- CCA-V, Citrix Certified Associate Virtual
- MCP, Microsoft Certified Professional OR Bachelor’s degree, Computer Science requested
10
Quant / Windows System Engineer Resume Examples & Samples
- Day to day L3 data management Windows VM Infrastructure including configuring, troubleshooting and resolving issues in a Windows Server environment
- Manage and support cross-platform data analytics environment
- Address L2 & L3 user and environment issues quickly and efficiently with minimal downtime
- Meets with the business to assess requirements and develop solutions that adhere to Engineering standards, and meets the needs of the business. Work closely with the necessary teams to implement solution in the environment
- Windows Server 2012 R2, Windows Server 2008 R2
- 5-7+ years of experience in Windows Systems Administration & Engineering
- Active Directory – Group Policy, NTFS permissions, certificate management
- Windows Remote Desktop Server (Terminal Server) farm management and scaling (moved higher on the list!)
- Powershell scripting / automation
- Server performance monitoring tools
- Windows Failover Cluster / SQL AlwaysOn
- Strong troubleshooting and skills
- Must be able to remain calm in a stressful environment, work overtime if needed
- Must be willing to be on-call
- Must be a team worker and have the ability to motivate and guide team towards project goals
- Excellent written and oral communication skills and the ability to interact positively with end-users and vendors on a daily basis
- MCP, Microsoft Certified Professional OR MCSE, Microsoft Certified Systems Engineer OR MCSA, Microsoft Certified Systems Administrator OR Bachelor's degree, Computer Science requested
11
Windows System Engineer, Citrix Resume Examples & Samples
- SCCM Patch management configuration
- Support Active Directory infrastructure (DNS, DHCP, WINS)
- Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
- Active Directory - group policies, permissions
- Citrix XenApp 6.5, XenApp/XenDesk 7.6, 7.7, Provisioning Server, Storefront, NetScaler
- Strong Windows server troubleshooting and skills
- Terminal Server Farm (RDS-2012) management and scaling
- Must be able to remain calm in a stressful environment and work overtime if needed
- Must be driven and have the ability to provide out-of-box solutions
- MCP, Microsoft Certified Professional OR
- Bachelor’s degree, Computer Science requested
12
Windows System Engineer Resume Examples & Samples
- Provide user account management and account and group policy management
- Perform installation and configuration of servers and software
- Provide scripting, upgrade management, and Tier3 and 4 O&M troubleshooting
- Provide user and file data management/migrations
- Provide engineering solutions for physical and virtual environments, with a goal to responsibly virtualize systems that are compatible for cloud environment services
13
Windows System Engineer Resume Examples & Samples
- Provide operational and technical support to ensure the ongoing stability to the server environments
- Contribute to the IT infrastructure design and leading in server implementations
- Contribute in the technical support of the server environment and the applications residing on these servers
- Audit system resources and take action as deemed necessary by the Senior/Lead Systems Engineers
- Responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems
- Participate in the team’s on-call rotation to support critical systems
- Fundamental understanding of clustering concepts, backup solutions, patching, system security standards, and virtualization technologies
14
Windows System Engineer Resume Examples & Samples
- Completes tasks that are varied and require independent judgment
- Develops/designs solutions based on established technical design with little guidance from others
- Creates documents w/peer review
- Provides support and maintenance for complicated/integrated incidents
- Troubleshoots moderately complex problems and recommends appropriate action
- Evaluates risk potential and recommends solutions
- Involved in projects as a contributor and can lead small projects
- Understands and applies functional area’s strategy
- Provide level 2 server support
- Maintain ticket queue to assist with request and incident resolution
- On-call duty rotation and periodic after-hours work will be required and is shared throughout the group
- 3+ years managing and troubleshooting an enterprise Active Directory environment
- Proven hands on experience in Microsoft Active Directory and Group Policy configuration and administration
- Knowledge and understanding of Windows performance monitoring, troubleshooting, and networking technologies
- Experience with the Microsoft System Center suite of products including: Configuration Manager; Operations Manager; and Orchestrator
- Proven hands on experience in troubleshooting, managing, and maintaining Windows based systems including Server 2003, 2008, and 2012
- Working knowledge of TCP/IP, DNS, and DHCP
- Experience with VMware vSphere components, including ESXi 4.x, 5.x, and vCenter
- Proven hands on experience managing and maintaining Microsoft Exchange Server 2010 and SQL Server 2008
- Strong team skills, communication and drive to ensure constant improvement in service, capabilities and results
- Applicant must have excellent troubleshooting and problem solving skills
- Understanding of ITIL/Service Management processes
- Bachelor's degree or equivalent technical experience
- Infoblox DNS and DHCP appliances
- Active Directory Auditing
- Key Management Services (KMS)
- Threat Management Gateway (TMG)
- Remote Desktop Services (RDS)
- Trend Antivirus
- PowerShell Scripting
- Microsoft Certified Systems Administrator (MCSA)
15
Windows System Engineer Resume Examples & Samples
- 7+ years Windows administration experience supporting Enterprise enpoints of large environment (160K Servers & Workstations; 10000+ endpoints), including hardening, image builds, and provisioning
- Experience with Microsoft DBA and SQL
- Strong in SCCM (preferably 2012) and MDT
- Competence in PowerShell
- Previous experience editing MSI files and repackaging software
- Previous experience managing/administrating/working with an enterprise security solution,
- Previous experience in hardening and endpoint security
16
Windows System Engineer Resume Examples & Samples
- Provide escalated support by investigating and resolving complicated hardware and Windows & Linux Server operating system issues
- Develop expert understanding of technical best practices for server systems and provide recommendations for improvement
- Install, configure, and maintain Windows based servers and perform post provisioning tasks such as backups, monitoring, patching, and disaster recovery planning
- Provide appropriate communication, facilitate bringing other parties together, and complete post resolution reporting for high severity incidents
- Identify and evaluate new technologies that can improve processes within IT and the business as a whole
- Perform project management tasks as assigned
- Identify weak points and vulnerabilities within the server infrastructure and provide recommendations for improvement
- Create, update and enhance written Standard Operating Procedures and documentation using guidelines focused on ease of understanding and completeness
- Problem resolution including root cause analysis
- Perform after-hours or weekend server maintenance as needed
17
Windows System Engineer Resume Examples & Samples
- US citizenship in order to obtain and maintain US Dept of Energy “Q” level security clearance
- Bachelor’s degree in the field of Information Systems, Computer Science, Computer Engineering, Engineering or Physical Science; In lieu of degree minimum 5 years’ experience in a system administrator role
- Minimum of 3 years’ experience in a system administrator role
- Demonstrated experience supporting Windows 2012 R2, 2008 R2, Windows 7 and Windows 8.1
- Demonstrated experience using PowerShell
- Demonstrated experience with and knowledge of Cyber security requirements
- Demonstrated experience supporting Active Directory
- Demonstrated experience supporting SCCM
- Demonstrated experience supporting Exchange and Lync
- Demonstrated experience using performance monitoring tools
- Demonstrated experience with application virtualization
- Demonstrated experience writing queries in Splunk
- Demonstrated experience managing virtual desktop infrastructure
- Demonstrated experience developing instructions and guidelines
- Demonstrated knowledge of computing system hardware, software and peripheral devices
- Ability to work without supervision, given latitude for independent action, decision making and developing quality solutions
- Ability to identify appropriate level of team interactions to lead effective meetings and communicate to vendors
- Ability to establish and maintain an effective working relationship with users and peers
18
Altiris Windows System Engineer With Top Secret Clearance Resume Examples & Samples
- Must be proficient in Altiris having two or more years of experience with Symantec Management Platform
- System hardening, vulnerability remediation, ISVMs, ICVAs, and DISA STIGs
- VMware virtual environment
- Knowledge and experience with compliance and vulnerability scans, and auditing for accreditation of systems
- Strong organization skills to prioritize work, while balancing and leading complex projects
- Strong interpersonal skills to interact with customers and team members
19
Windows System Engineer With Top Secret Clearance Resume Examples & Samples
- Performs repairs, maintenance and upgrades of existing systems using solutions in accordance with standard operating procedures. Investigates and resolves matters of significance
- Design and develop complex, integrated solutions to meet business requirements or enhance performance
- Respond to system outages and work with other teams/vendors to resolve issues
- Monitor and track customer support requests and change requests to ensure high quality customer service
- Develop documentation; oversee implementation of same
- Experience as an IT Microsoft systems engineer in a LAN/WAN environment
- Microsoft Windows 2008 R2, Server 2012
20
Windows System Engineer Resume Examples & Samples
- 1) Experience primarily with Windows systems (and some Linux, CentOS, Solaris or Unix) in the areas of troubleshooting, integration, shell scripting, and maintaining of Windows Images, OpenStack Cinder, and Red hat Ceph
- 2) Experience using any or all of the following: PowerShell, .NET, C#, BASH, Python, and Puppet
- 3) Experience with Cloud Infrastructure Services or Infrastructure as a Service (IaaS), in a KVM hypervisor environment
- 1) Experience with Git code repository and Gerrit code change management
- 2) Experience establishing automation on the KVM hypervisor
- 3) Experience correcting OpenStack bugs
- Provide Windows technical design leadership and subject matter expertise for an agile development team
- Design and implement operating system deployment automation using Powershell and .NET
- Responsible for designing, implementing, troubleshooting, and maintaining Windows images, Openstack Cinder and Red Hat Ceph for the Utility Cloud
- Write and maintain Puppet modules responsible for the Openstack Cinder and Red Hat Ceph software-defined storage
- Write and maintain Linux BASH and Shell utilities to automate the image building and deployment process across the Utility Cloud enterprise
- Write and maintain automation layer for Windows virtual cloud infrastructure to integrate with Active Directory
- Adopt and evaluate viable outside open-source tactics for Openstack, Ceph, and Windows automation on the KVM hypervisor
- Interface with all levels of customer management to ensure established security baselines are reasonable and enforced on the platform for all Utility Cloud (Infrastructure-as-a-Service) Windows virtual machines
- Familiar with Git code repository and Gerrit code change management
- Occasionally fix Openstack bugs using Python
- Mentor less-experienced Windows engineers and administrators
- Assist in the development of sustainment processes for the OpenStack product
- Be available for 6am to 6pm coverage
- Experience primarily with Windows systems (and some Linux, CentOS, Solaris or Unix) in the areas of troubleshooting, integration, shell scripting, and maintaining of Windows Images, OpenStack Cinder, and Red hat Ceph
- Experience using any or all of the following: PowerShell, .NET, C#, BASH, Python, and Puppet
- Experience with Cloud Infrastructure Services or Infrastructure as a Service (IaaS), in a KVM hypervisor environment
- One of the following is required to meet the category/level IAT-2 (DoD 8570) requirement for this position: Security+, GSEC, SSCP, CCNA-Security, CISA, CISSP (or Associate), CASP, GCIH, or GCED
- Experience with Git code repository and Gerrit code change management
- Experience establishing automation on the KVM hypervisor
- Experience correcting OpenStack bugs
21
Windows System Engineer Resume Examples & Samples
- Windows server 2008 and 2012 administration
- Lotus Domino server administration
- Symantec NetBackup Administration
- SCOM 2012 Administration
- Falconstor Appliance Administration
- EMC SAN Storage Administration
22
Windows System Engineer Lead With Top Secret Clearance Resume Examples & Samples
- Articulating concerns/comments in meetings with management and/or customer
- Addressing the customers needs, for example, meeting deadlines, balancing multiple projects, delegating work to team members, just to name a few
- Responsible for weekly and monthly reports
- Conducting annual performance reviews
- Install and maintain Microsoft operating systems and support services such as Active Directory and Microsoft Server applications according to existing standards in a virtualized environment
- Perform regularly schedule software maintenance and security patches
- Provide technical guidance to less experienced personnel
- Bachelor's degree in Computer Science or related field and 9+ years experience, or equivalent combination of education and experience
- Experience with PKI implementation (alternative tokens, domain controller certs, web SSL certs)
- Strong communication skills to communicate systems requirements with customers and team members
- Ability to work as part of a team and independently
23
Senior Windows System Engineer Resume Examples & Samples
- Position Responsibilities
- Direct team on configuration, security, performance analysis, and tuning as well as routine maintenance of multi-forest Active Directory (2008/2012 R2) multi-site environment
- Design and develop processes and documented procedures to maintain and administer Active Directory and messaging environments
- Provide knowledge transfer or training as required to other IT teams
- Act as a consultant to other project teams as required
- Work with the IT M&A team to design, plan, execute and support AD and messaging integration/migration projects as part of acquisition or divesture activities
- Participates in the analysis, specification gathering, and quoting of IT infrastructure solutions
- Strong technical proficiency in Active Directory
- A strong, proven working knowledge of Microsoft Windows Server operating systems (2008/2012 R2)
- A demonstrated working knowledge of Office 365 (Exchange Online) or Exchange Server (2010/2013/2016)
- Experience with Active Directory and Office 365 migrations in acquisition or divesture scenarios
- 9+ years progressive experience in providing level 3 support in a large Active Directory environment
24
Windows System Engineer Resume Examples & Samples
- Perform advanced troubleshooting, diagnosis, and resolution of server problems, and recommend and implement corrective solutions. Design, configure, test, and troubleshoot server hardware and software in order to deliver required systems service level
- Monitor system health, create baselines and trend capacity requirements to meet key performance indicators and benchmarks. Understand proper procedures for anomalous conditions
- Perform advanced maintenance on SANs, Active Directory, SQL and Exchange as needed
- Be able to analyze application requirements and design appropriate solutions for those requirements
- Design and maintain the security posture for clients, servers and other system or process related security threats. Conduct growth analysis and capacity planning
- Assist in asset management for all technology and other related devices. Monitor all corporate policies relating to information technology and security. Ability to communicate with users in a non-technical way to ensure their satisfaction
- Receive and respond to incoming calls, emails, and / or work order production system regarding desktop problems
- Have a thorough understanding of vendor licensing protocols and follow those protocols precisely
- Required – Four (4) years experience in Information systems; Four (4) years experience with Window 2003/2008 Server. Three (3) years experience with MS SQL and MS Exchange. Two (2) years experience with SANs. Current – Microsoft Certified IT Professional (MCITP)(Server 2008 specialties. Two completed areas.)/Microsoft Certified Systems Engineer (MCSE)(2003 Server)
- Ability to communicate effectively. Ability to work independently. Expert level knowledge of Active Directory, MS SQL, MS Exchange, NETAPP SAN. Ability to communicate with users in non-technical ways to ensure their satisfaction
25
Windows System Engineer Resume Examples & Samples
- Perform advanced troubleshooting, diagnosis, and resolution of physical and virtual server problems, and recommend and implement corrective solutions
- Design, configure, test, and troubleshoot server hardware and software in order to deliver required systems service level
- Perform advanced maintenance on SANs, VMWare, Citrix, Active Directory, SQL and Exchange as needed
- Assist in asset management for all technology and other related devices
- Monitor all corporate policies relating to information technology and security
- Performance-based rewards based on stellar individual and team contributions
- Bachelor degree in Information Systems / Computer Science preferred or equivalent experience
- Required – Five (5) years’ experience in Information Technology. Four (4) years’ experience with Window 2008/2012 Server and Active Directory. Three (3) years’ experience with MS SQL and VMWare. Two (2) years’ experience with SANs, Exchange and Citrix. Preferred – Microsoft Certified IT Professional (MCITP)(Server 2008 specialties. Two completed areas.)/Microsoft Certified Systems Engineer (MCSE)(2008/2012 Server)
- Ability to communicate effectively. Ability to work independently. Expert level knowledge of Active Directory, Citrix, SCCM, VMWare, MS SQL, MS Exchange, NETAPP and EMC SAN. Ability to communicate with users in non-technical ways to ensure their satisfaction
26
Windows System Engineer Resume Examples & Samples
- Project is to help with building system monitoring capability – using technologies New relic, Nagios and Pager Duty,
- Some scripting work required to wire it all together
- Looking from someone good analytical and judgement skills to ensure the solution is monitoring the for likely failure
- Active directory
27
Windows System Engineer Resume Examples & Samples
- 8 Years of job related experience and an Associate degree
- 4-7 Years of job related experience and an Bachelor’s Degree
- 2 Years of job related experience and a Doctorate
- Experience in Windows Engineering
- Strong verbal communication and documentation skills
- Experience with Microsoft Server 2008 R2, 2012 R2
- Microsoft Group Policy
- Experience with certification and accreditation processes
- Experience with Internet Explorer, and MS Office
- Microsoft SQL Server maintenance
- Microsoft Windows 10 client
- Microsoft Exchange 2010
- Microsoft KMS Server
- Microsoft Certificate Authority
- McAfee EPO
- Vormetric
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Windows System Engineer Resume Examples & Samples
- Installing, maintaining and supporting European Windows environment
- First and second level user support of Windows and phone system
- Analyzing and solving technical problems independently
- Installing and configuring user PC’s and workplaces
- Maintaining and supporting Avaya PBX system
- Monitoring of European Windows systems to guarantee reliable operation
- Ensuring IT-Security, backup and redundancy strategies
- Creating and maintaining documentations
- Collaborating in IT-Projects and elaborating IT-concepts
- Sharing day to day responsibility for data center’s physical plant and supervision of preventative and emergency maintenance activities incl. on-call
- Technical background and 3-5 years of practical experience as a Windows system engineer
- Strong experience of Microsoft Operating Systems (Win 7 / 10, Server 2008 / 2012), including Active Directory, DNS, DHCP, Group Policy
- Strong knowledge of virtualization (VMware vSphere and Horizon)
- IT apprenticeship or similar education and MCSA Windows Server certification
- Strong analytical abilities and problem solving / trouble shooting skills
- Experience with Microsoft SQL servers
- Fluent in German and good English skills are essential
- Practical experience with Avaya PBX systems and scripting abilities are a plus
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Senior Windows System Engineer Resume Examples & Samples
- Define and maintain solution architecture for system components including but not limited to security, compute and storage based on business requirements
- Design, configure, deploy, analyze, and upgrade system subsystems
- Develop 18 month to 3 year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in Stratasys’s systems footprint
- Lead system design, planning, and execution for M&A integrations
- Optimize the operation of system components through preventative maintenance and optimization activities for system components utilizing analytics and vendor product data
- Provide level 3 troubleshooting expertise for system problems. Operate systems requiring 24/7 availability
- Mentor and develop system engineers
- Utilize system tools to diagnose faults and to analyze performance. Monitor, create and analyze real-time and statistical reports (eg. security, usage, performance) for systems
- Participates in collaborative business needs analysis, then designs, installs, and supports system solutions
- Communicate status, business impacts and system changes to team members, business partners, sponsors, management and other interested parties
- Contribute to project deliverables including vision documents, status reports, and project, risk, resource and financial plans
- Prepare and maintain system diagrams, operating procedures and associated documentation
- Identify testing risks and contributes to the overall management of project and risk plans
- Coordinate and participate in complex testing efforts. Develop and execute testing activities for implementation, maintenance, and project assignments. Review and provide advice for testing-related estimates of effort, duration and resource utilization (Identify implementation inefficiencies and suggest/implement corrective changes)
- Demonstrate commitment to Stratasys Core Values by leading, acting and behaving in a manner consistent with these values
- Follow all company safety policies and procedures and attend all safety trainings related to the job
- BS/BA degree or equivalent work experience
- Minimum of 5+ years of enterprise level system support and design experience required
- Ability to design and troubleshoot enterprise systems that include co-location, private cloud, and public cloud
- Experience in developing appropriate security controls
- Experience in designing or implementing high availability solutions
- Self-disciplined, self-starter who can provide leadership and mentor others while resolving complex incidents and delivering projects
- Ability to effectively manage multiple assignments and priorities
- Proven ability to communicate effectively both orally and in writing to management, team members, business, and technology professionals
- Ability to analyze complex problems, propose effective solutions and understand and apply business vision and direction
- Working knowledge of ITL processes, specifically Incident Management, Change Management, Problem Management
- Experience migrating and supporting Office 365 environments
- Experience supporting cloud based services (eg. AWS, Azure)
- Advanced understanding of Active Directory Services (Domain structure, GPOs, WSUS, DNS etc.)
- Experience with automation and customization of server builds based on WDS and VMware Templates
- Mastery of System Center 2012 R2 (at least two components, including SCCM)
- Strong proficiency in managing Windows Server environments
- Experienced in managing VMs on VMware ESX
- Proficiency in SAN, Enterprise Storage and backups (Veeam is a plus)
- Experience supporting Oracle ERP implementations
- Strong technical knowledge in Linux Systems Administration desired (Redhat preferred)
- Experience with implementing Disaster Recovery solutions
- Experience with Single Sign On such as OKTA is a plus
- No direct reports
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Senior Windows System Engineer Resume Examples & Samples
- 9+ years of related IT and systems engineering experience
- Demonstrated through mastery of the job in a senior level
- The successful candidate must have significant familiarity with Windows 2008 R2 and 2012 R2 servers, Windows packaging and deployment technologies such as MS SCCM, Active Directory, MS SQL and VMware
- Candidate must have Clustering and DR (COOP) experience, VBS and powershell scripting experience and knowledge with HP Hardware
- Must have experience with security hardening, secure baseline development and vulnerability remediation for Windows, IIS and Active Directory
- Must have strong communication skills, motivated, self-starter, and a solid understanding of requirements analysis and verification
- IIS, Web technologies, SharePoint 2010, Active Directory Federation Service, Azure Sync Service, DNS and GPO management, Infoblox, Windows 10
- Extensive knowledge of VMware and SAN technologies, HP Blade Systems is desired
- MCSE 2012 or MCIPT 2008. Process improvement experience
- Exposure to Oracle database concepts and installations
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Windows System Engineer Resume Examples & Samples
- Maintaining Student Access Labs and Podiums to include the hardware, software as well as support of a Virtual Desktop Infrastructure (VDI) environment
- Build and testing of workstation operating system (OS) deployment images and software packages
- Installing patches and performing other maintenance as required and communicating regularly with various IT teams
- Assist with daily administration of Campus domain environment
- Experience with working in an enterprise desktop environment
- Experience with scripting to automate routine tasks
- Experience with producing technical and procedural documentation
- Experience with macOS deployment and management technologies is desirable
- Demonstrated ability to learn and apply new technologies
- Experience with administering a modern Windows Server OS is desirable
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Active Directory & Windows System Engineer Resume Examples & Samples
- Builds, maintains and support Active Directory, Microsoft Hyper-V, System Center Operations Manager (SCOM), Quest, etc
- Ensures that Active Directory system and its toolsets operate reliably and efficiently
- Troubleshoots and resolves IT service issues and assists in troubleshooting and resolving application related issues
- Develop/maintain recovery plan and perform system recovery during disaster exercises or outage
- Trains level 2 technical support staff on solving common systems related problems
- Develop robust monitoring and self-healing automation
- Leverages optimization techniques to maximize the efficiency of all computer systems
- Works with third-party vendors and consultants on developing system-specific skills
- A minimum of a Bachelor's degree in Computer Science or a related field is required
- 2 years of experience in Information Systems is preferred
- Experience in scripting and troubleshooting
- Administering Windows Server 2003, 2008, and 2012. Windows 7 and Windows 10 Operating Systems
- Understanding of networking concepts (e.g. DNS, Protocols, Firewall, Routing)
- Understanding of Virtualization and associated technologies (VMware, HyperV, Virtual Switch/Network)
- Understanding of Microsoft’s System Center Operations Manager (SCOM)
- Active Directory Forest/Domain, Trust, Group Policy and Authentication methods
- Familiar with cloud authentication technologies such as Azure Active Directory (Azure AD), Active Directory Federation Service (ADFS), Claimed Based Authentication (SAML/OAuth), Multi Factor Authentication (MFA), etc
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Windows System Engineer Resume Examples & Samples
- Experience with Windows operating systems, hardware support, and maintenance
- Knowledge of patch management and anti–virus software applications
- Ability to physically install servers and hardware
- Ability to author and maintain technical documentation
- Ability to work independently or in a team
- Ability to work well with others
- Experience with backup software tools, VMWare, and storage technologies
- Knowledge of LAN and WAN
- Ability to travel up to 10% of the time when required
- Possession of excellent organizational and writing skills
- Microsoft Certifications
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Windows System Engineer Resume Examples & Samples
- 24 x 7 operation support for all LAN operations
- Manage, upgrading Windows Active Directory and day to day AD operationS
- Manage upgrades and new builds of Windows Servers' builds and images
- Provides planning, direction and advanced technical expertise regarding computer and network services for both local and wide area networks
- Perform network troubleshooting to isolate and diagnose common network problems
- Manage backup and restore, backup server/storage maintenance and upgrading
- Assist with the setup of new branches and updates to old branches
- Assist with the installation and troubleshooting of enterprise applications
- Maintains a broad knowledge of current and emerging state-of-the-art computer/network systems, technologies, architectures and products
- Performs other duties as may be assigned
- Install and configure MS SQL (2008, 2008R2, 2012)
- Bachelor's Degree in Computer Science or related field and a minimum of four years related experience
- Microsoft Exchange Server Certification
- Microsoft Certified Systems Engineer 2008R2/2012R2
- Experience in the Banking industry
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Windows System Engineer Resume Examples & Samples
- Excellent technical skills to support the organization in recommending technology, making purchasing decisions and mentoring other team members
- Proven ability to communicate and promote concepts to a broad based team
- Proven ability to manage own schedule and work independently with limited supervision
- Motivated and committed to excellence
- On a consistent basis having revealed the ability make trade-off decisions that balance product quality, time-to-market and functionality
- Possess strong organizational and time management skills and flexibility to manage multiple business priorities
- Proven ability to create and review server solutions that meet business needs and effectively communicate the rationale behind those solutions
- Exhibiting a high proficiency in communication with the user community and all levels of management to include written, verbal and listening
- Conveying and acknowledging differences of opinion in a positive and respectful manner
- Extensive experience of system capacity planning and excellent technical and project management skills required
- 6 + years of Windows server engineering and support
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Windows System Engineer Resume Examples & Samples
- Participates as a member of the design team responsible for client server architecture to include hardware platforms, client applications, server services, and OS
- Provides 3rd level support for applications, Microsoft Operating Systems for Field Services
- Works with telecommunications system specialist on testing and troubleshooting equipment, as required
- Installs and troubleshoots phone equipment for local campus telecom needs
- Acts as contact point for vendors during installation, rearrangement and/or removal of equipment
- Prepares documentation for standards, implementation procedures and troubleshooting in support of new technologies, applications OS and NOS
- May be responsible for training, mentoring, directing, and validating the work of less experienced/knowledgeable analysts
- Minimum 2 to 3 years’ experience with Microsoft Hyper V 2012/2012R2 and Failover Clustering
- General to intermediate level experience with Microsoft System Center VMM, Orchestrator, and Ops Manager is preferred
- General to intermediate level experience with iSCSI shared storage technologies is preferred
- General to intermediate level experience with VBScript and Powershell scripting languages is preferred
- Minimum of 3 to 4 years’ of telecommunication experience
- Intermediate level knowledge of Telemate telecom usage tracking/reporting and Lattitude conference calling systems is desired
- Intermediate level knowledge of MS Office Suite, MS Back Office, Attachmate’s Extra, Pro Comm software
- General knowledge of LAN/WAN components
- Intermediate level technical writing skills (white papers)
- Ability to manage resources on small to medium projects
- Intermediate level functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes. Overall understanding of the MST suite of systems and their interdependence is a plus
- Intermediate level understanding of emerging technologies
- Intermediate level leadership, organizational, teamwork, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
- Intermediate level PC Windows skills (MS Word, MS Excel, and MS Project)
37
Windows System Engineer Resume Examples & Samples
- 70% of time spent in infrastructure and 30% spent in networking. This position will be customer-facing with clients throughout Chicagoland so the candidate must be open/able to travel locally for on-site customer support up to 90% of the time
- Windows Server (up to 2012 R2)
- VMware or Hyper-V (server builds/administration/P2V migrations)
- Active Directory and Exchange
- DHCP/DNS configuration
- VLAN
- Cloud (Azure or AWS)
- Firewall builds/administration
- MPLS Support
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End User Senior Windows System Engineer Resume Examples & Samples
- To contribute to determining success criteria for the evaluation of promising solutions/technologies via Proofs of Concept (PoCs) and feasibility studies across two or more areas within Voice and Video space, as they related to meeting Roche’s business needs
- To architect, design, build, test, and deploy (first-time) integrated, resilient and reliable solutions in multiple solution areas across the entire End User space
- To manage small-to-medium sized technical teams for specific objectives in medium-to-large initiatives (projects, lifecycle work, PoCs, etc.) and to provide the expert guidance required to drive technical developments in these initiatives
- To map the technology roadmaps into portfolio projects/activities and to estimate resources, dependencies, risks, and timelines required to deliver these projects/activities successfully
- To contribute and/or write position papers, white papers, best practices and use cases for their infrastructure solution space
- To stay abreast of operational challenges and opportunities related to End User solution space
- To ensure solutions implemented fit within the Quality/Regulatory standards, as applicable
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Windows System Engineer Resume Examples & Samples
- Possess decision making skills as well as the ability to deal with ambiguity
- Strong analytic and problem solving abilities
- Bachelor's Degree required or an Associate's Degree and a minimum of one year of related Cerner experience
- Experience in the following areas: Linux, Networking, AIX, Citrix, Windows, WebSphere Application Server, Oracle Application Server, Hadoop, SQL scripting or Cloudera
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Senior Windows System Engineer Resume Examples & Samples
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
- At least 4 years experience in the computing field required
- At least 4 years system administration experience
- At least 4 years in a technical role in a large enterprise environment
- At least 2 years in roles operating enterprise class server and storage solutions
- At least 3 years working with virtual technologies: VMWare ESX, Virtual Center, and Citrix experience required
- At least 3 years Windows 2003/2008/2012 server administration
- At least 3 years Windows Active Directory administration
- Microsoft Certifications ( Certified Solutions Associate - Sever 2008/2013) or Red Hat Enterprise Linux (RHEL) Certifications ( Certified Systems Administrator (RHCSA)) or IBM Certified Systems Administrator (AIX)
- Excellent customer service skills
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Senior Windows System Engineer Resume Examples & Samples
- 3+ years of experience with Experience in UNIX, Windows, TCP/IP, DNS, Apache, Network troubleshooting
- Strong experience with regular expressions, API's, JavaScript, Python, JSON, SQL and scripting
- 2+ years' experience working with continuous integration CI/CD tools such as Jenkins, Bitbucket, SVN, Hudson, Bamboo, etc
- System administration experience on AIX and/or Redhat RHEL 7/6/5 Linux Operating Systems
- Experience with application servers (Tomcat, JBoss, Weblogic, IBM Websphere)
- Ability to solve complex problems in area of expertise
- Experience with automation (Puppet, Chef, Ansible) as well as Terraform in dynamic environments such as IaaS and PaaS (on premises, hosted and hybrid)
- Provisioning systems (Foreman/Katello/Spacewalk/Satellite) experience is preferred
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Senior Windows System Engineer Resume Examples & Samples
- The position will be working along side development, design, and framework teams
- 3+ years of experience with Experience in Windows, TCP/IP, DNS, Apache, Network troubleshooting
- Experience with application servers (IIS, Tomcat, JBoss, Weblogic, IBM Websphere)
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Windows System Engineer Resume Examples & Samples
- Windows Server/Active Directory
- SCCM - must be able to create packages from scratch and roll them out
- Lead in the planning, design, implementation and documentation of various software management systems including servers, VMware, Active Directory, antivirus/security solutions and email systems
- Manage Active Directory services including but not limited to: DHCP, DNS, Group Policy, and Certificate Services
- Develop, maintain, and monitor procedures for all server backups to ensure data integrity is preserved
- Plan and oversee the distribution of client/server software and service packs via group policy
- Manage and release server updates, service packs, firmware, bios and AV updates, ensuring the execution creates no or minimal downtime to the business operations
- Manage Windows Server Updates replication and coordinate updates release with Computer Systems Specialist to the desktop end points
- Oversee infrastructure and operation security profile (AV, encryption, firewalls, etc)
- Provide backup support of network infrastructure (LANs, ELANs, VLANs and VPNs) and cloud-based telephone systems and take appropriate action to correct issues
- Create and maintain technical documentation on the servers, backup / recovery process, Active Directory, VMware and Antivirus systems
- Document all issues in department work order system, ensue all issues are current in their documentation
- Organize and maintain the inventory of server and network hardware and software resources insuring systems have appropriate licensing and warranty coverage
- 10+ years' of IT experience in Infrastructure and Operations
- 5+ years' experience in life science industry
- Strong knowledge of security solutions (AV, encryption, DLP, SSO, eDiscovery, MDM)
- Experience with SaaS/IaaS Solutions, including Office 365 (Exchange, SharePoint, and Skype) , AWS, Box, and SFDC
- Experience with networking solutions, including configuration and managing switches, routers, and wireless AP's
- Ability to write PowerShell scripts to extract information, automate routine tasks, and configure settings
- Experience working in an FDA and/or SOX regulated environment
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Windows System Engineer Resume Examples & Samples
- 3+ years technical experience in a windows environment
- Strong knowledge of Windows Server OS
- Experience configuring Active Directory, GPOs in a multi-domain environment
- Strong networking knowledge including TCP/IP, DNS, SMTP, SNMP, SSL, and other relevant protocols
- Experience with virtualization, hardware, Operating System, and application monitoring
- Power shell experience in writing or maintaining scripts for periodical administrative tasks
- Unix/Linux exposure may be helpful but is not required
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Windows System Engineer Resume Examples & Samples
- 10 Years of job related experience and an Associate degree
- 8 Years of job related experience and a Bachelor’s Degree
- 6 Years of job related experience and a Master’s degree
- Strong Engineering experience with the following core Microsoft Windows platform/services
- Server 2008 R2 and 2012 R2
- Windows 7 and 10
- Exchange 2010 and 2016
- Active Directory (including software deployment) and Administer Group Policy
- Experience with Amazon Cloud
- Microsoft WSUS Server
- Tanium
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Cim-windows System Engineer Resume Examples & Samples
- Bachelor degree(or above) major in Information Engineering or related fields
- Interested in Windows system maintenance and performance improvement
- Familiar with VMware vcenter or HP blade system management is preferable
- 3 years of relevant Windows management experience and have MCSE or other Microsoft certificate
- Experience in System management of Semiconductor FAB will be firstly considered
- Good English Language Skill
- Participate in on-call shift duty
- Windows Server hardware/software maintenance
- Implement solutions for core system hardware and systems maintenance
- Support daily operations and provide customer service
- Ensure security, availability, performance, interoperability and reliability of core computing resources
- Improve the computing environment to meet future demands
- Collaborate with WW IT team to implement related systems
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Windows System Engineer & Telecomm Tech Resume Examples & Samples
- Primary support for Windows 2008/2012 Server Operating System
- Manage VMware ESX environment and associated virtual machines, as well as HyperV
- SAN technologies
- IBM 3700
- Manage server backups utilizing CommVault Simpana and Backup Exec
- Network administration covering hardware and software tasks including installing, configuring, upgrading and troubleshooting Windows servers
- Handle administrative tasks including user security, 24 X 7 monitoring, performance optimization, power failover provisioning, environmental stability, adequate storage capacity, and physical protection
- Support of telecomm needs, with a focus on the call center. Interface with third-party vendor to create agents, skills, voicemail management, support call flows, setup new phones, recording software
- Supporting users on PCs (hardware and software) and ensure compliance to standards and policies of Oriental Trading Company
- Develop and improve documentation of standard I.T. procedures as well as HelpDesk ticket issues
- Work on a variety of other I.T. projects and tasks with the I.T. team as needed
- Escalate problems to the appropriate level of management
- Abide by all policies and procedures of Oriental Trading Company
- Understanding of backup technologies (CommVault Simpana and Backup Exec)
- Experience with Microsoft Active Directory and File Server permissions
- Solid knowledge of IP telephony and related technology
- Experienced with configuring & supporting networks. Understanding of Vlans and IP scopes, as well as LAN and WAN environments
- Possess knowledge of networking technology including but not limited to: TCP/IP protocols, OSI Model, SNMP protocol, MPLS, network interface cards, Ethernet concentrators, Ethernet switches, network cabling, routers and remote access devices
- Knowledge of HP servers, installing, troubleshooting, replace parts
- Experience in new deployments and project management
- Well-organized and able to work well under pressure
- Must be sensitive to working with confidential information
- A 2-year degree in a computer-related field or equivalent combination of education and work experience
- 3-5 years combined experience in Windows server support and telecommunications
- MCP or MCSA certification is a plus. Must be able to handle heavy equipment over 40 pounds
