User Experience Manager Resume Samples
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User Experience Manager Resume Samples
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QK
Q Kuvalis
Quinn
Kuvalis
44659 Rau Road
Philadelphia
PA
+1 (555) 900 6198
44659 Rau Road
Philadelphia
PA
Phone
p
+1 (555) 900 6198
Experience
Experience
Detroit, MI
User Experience Manager
Detroit, MI
Nienow, Conn and Stanton
Detroit, MI
User Experience Manager
- Assist in developing and implementing a company wide go-to-market plan, and working with all departments to execute
- Develop and implement technical and developmental goals for team (in conjunction w/ upper management)
- Manage and encourage new ideas from staff to foster improvements through innovations
- Assist with development of digital application and product strategies
- Review and provide feedback on team member’s work products
- Creating and leading client presentations, supporting account management activities and engaging in business development
- Provide oversight and guidance to a team of resources on separate work orders with distinct project activities
Detroit, MI
Digital User Experience Manager
Detroit, MI
Nader Group
Detroit, MI
Digital User Experience Manager
- Work with complaints teams to identify content improvements that could reduce complaints and remove customer pain points
- Support product managers with regular updates to the website as product details (including rates) change regularly
- Liaise with and influence key stakeholders including senior management, digital agency, product teams, legal, compliance and content management to gain buy-in to recommendations for change
- Ensure all outputs adhere to all relevant Unilever policies and standards e.g. accessibility, security, performance
- Work with product and sales teams to identify key customer journeys that drive sales numbers and optimise those to increase conversion
- Using customer journey data analysis to identify areas for improvement within existing customer journeys, produce recommendations and project manage implementation
- Challenges business propositions, providing clear reasoning and evidence
present
Boston, MA
Senior User Experience Manager
Boston, MA
Wiegand, Pollich and Klocko
present
Boston, MA
Senior User Experience Manager
present
- Manage documentation of holistic interface design and interdependencies with various work streams and decisions
- Provide weekly executive summary of Design work stream
- Work with creative and content teams to define key goals for consumer testing, develop materials to be tested and write reports for key insights/findings
- Set design direction and establish UX guidelines for products
- Continually improve Design process
- Lead ideation workshops, design thinking, and brainstorming
- Use your strong business and technical acumen to quickly learn new businesses and understand technologies
Education
Education
Bachelor’s Degree in Ingenuity
Bachelor’s Degree in Ingenuity
University of California, San Diego
Bachelor’s Degree in Ingenuity
Skills
Skills
- Excellent time management and multi-tasking skills with strong attention to detail
- Excellent communicator and the ability to build strong cross-functional relationships, internally and externally
- Excellent computer skills, including working knowledge of MS Office (Excel, Word, Outlook, and PowerPoint). MS Access and Adobe Photoshop knowledge
- Ability to forge strong working relationships; work collaboratively with multi-disciplinary teams including product managers and developers
- Excellent problem solving skills – able to identify, analyze and propose solutions to various technical and business issues
- 7+ years of demonstrable experience as a Usability Analyst, UX Architect, UX Designer, Interaction Designer, UX Researcher, and/or Information Architect
- Ability to exercise good judgment and effectively use decision making skills, confidently handling ambiguous situations and/or issues that may arise
- Strong communication skills, oral and written - able to engender trust and respect of peers and stakeholders
- Organizational savvy and ability to create strong partnerships with technology and product groups
- Strong interpersonal skills, with ability to build successful relationships within a team and cross-functionally
15 User Experience Manager resume templates
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1
User Experience Manager Resume Examples & Samples
- Utilize sketches, and mockups to design and prototype concepts and ideas. Enjoys rapid testing, and interactive mockups to continually improve the usability of our products
- Build, shape, and lead user experience exercise, and actively lead high profile user experience projects
- Interact with our key stakeholders, sell the benefits of User Experience (UX) to internal business units and build and deliver a vision for the UX team. Apply a user centric approach and will understand of how to deliver best practice and innovative user experience for a wide range of products
- Start with the end user in mind, conceptualize and develop new ideas that improve the lives of our customers. Using masterful visualization skills, render solutions and tell compelling stories that sell these groundbreaking ideas throughout the organization
- Lead the User-led Experience (ULE) initiative in India (SouthAsia) working as part of the Product team to translate UX goals into interactive solutions
- Provide design leadership and supervision for major strategic projects with flawless planning, conceptualization and development
- Work closely with the Product and Engineering teams to design and build new features
- Conceptualize projects from description to detailed specifications
- Create sketches, wireframes and mockups to design and prototype interactive applications
- Define and document functional requirements
- Understand and utilize ongoing site measurement and analytics
- Synthesize and translate research into actionable insights, concepts and solutions
- Take on our toughest design problems and provide compelling visions
- Balance multiple inputs and make order from chaos and ambiguity
- Bachelor's/master's degree Industrial design, Human factor or Interface design, or a comparable field of study. Several years (> 10 years) user centered design, innovation management and user experience
- Strong leadership and influencing skills will be essential to your success in this role, coupled with a sound commercial understanding of the impact of UX
- High level of proficiency in 3D CAD, rendering and/or other current design tools. Extensive network within the UX community
- Ability to solve problems in a pro-active and creative manner and work under time constraints on several tasks and projects simultaneously, as well as a marked ability to work in cross-functional teams
- Extensive international experiences gathered abroad
- Experience working with cross functional teams on large scale, long-term projects
- Experience working as a lead in user experience projects
- Interested in innovative experiences
- Create personas, scenarios, storyboards or back of napkin sketches to communicate user behaviors, motivations and goals
- Model user behavior and interactions through process diagrams, task flows or interaction diagrams
2
Senior User Experience Manager Resume Examples & Samples
- Demonstrate strong people management and leadership skills
- Lead a growing team of talented User Experience professionals, providing mentorship to broaden their skills and manage their career growth – conducting performance reviews, critiquing design work and recruiting top talent
- Mentor, guide and coach direct reports in order to expand their capabilities and strengthen design leadership within the organization
3
User Experience Manager Resume Examples & Samples
- Minimum of two years of work experience as an information architect, interaction designer, or user experience designer
- Solid understanding of user-centered information and interaction design principles and best practices
- Ability to capture requirements via stakeholders and domain research
- Ability to create information architecture diagrams, user experience workflow diagrams, wireframes, proof-of-concepts, and interactive prototypes
- Ability to communicate design approaches to different audiences including non-designers
- Strong organizational skills and ability to multitask
- Online portfolio required
- Experience designing complex data visualization UIs a plus
- Solid grasp of responsive web design principles and technologies a plus
- Degree in interaction design, information architecture, or equivalent preferred but not required
- Employ a holistic, strategic and creative approach to create user-centric experiences that support the behaviors, needs and goals of our users as determined through data-driven research and usability testing
- Perform in-depth analysis of how our users think and behave in pursuing their goals
- Brainstorm, storyboard, wireframe and prototype to support a variety of experiences
- Collaborate with management, scientists, designers and developers to ensure users’ needs are met and expectations exceeded
4
User Experience Manager Resume Examples & Samples
- Experience working with a large financial services firm develop a user experience and usability strategy for a complex and diverse advisor platform
- Experience managing designers as employees as well as multiple strategic relationships with outside design firms
- Experience understanding the utilization behaviors of financial advisors and sales assistants and how they conduct a wealth management business as well as industry and non- industry best practices with the creation of user efficiency, promotional functions and mobile integrations
- 10-15 years of experience preferably in the Financial Services industry
5
User Experience Manager Resume Examples & Samples
- Satisfy our customers, product owners and stakeholders through technical excellence and unsurpassed service
- Promote innovative solutions that increase customer value and embrace simplicity, speed, adaptability and sustainability
- Create an environment that promotes healthy risk taking
- Clearly define our user experience strategy and lead our user experience, usability and mobile development teams
- Demonstrate a strong ability to collaborate with our business partners to develop a superior customer experience
- Provide subject matter expertise of current techniques that drive a compelling user experience including but not limited to: user testing, focus groups, heuristic reviews, prototyping, story boarding and ADA evaluation
- Maintain a strong knowledge of Agile best practices and mentor team members on how to utilize them
- Promote solutions that empower our current and future teams to succeed
- Possess strong conceptual knowledge of the tools and techniques we deploy in the user experience, mobile and usability space
- Serve as a mentor to their team
- Demonstrate performance improvement across team members by promoting and measuring growth in speed, quality and customer value
- 3-5 years’ experience in a similar role, with at least 2 in a Senior or Leadership role
- The ability to assess, collaborate, provide servant leadership, listen and understand the team and the organization as a whole
6
Digital User Experience Manager Resume Examples & Samples
- Using customer journey data analysis to identify areas for improvement within existing customer journeys, produce recommendations and project manage implementation
- Work with product and sales teams to identify key customer journeys that drive sales numbers and optimise those to increase conversion
- Work with complaints teams to identify content improvements that could reduce complaints and remove customer pain points
- Support product managers with regular updates to the website as product details (including rates) change regularly
- Ensure signoff and briefing processes are always adhered to and that content is always accurately published
- Support other key parts of the business in delivering and maintaining digital content to underpin the bank's strategy
- Liaise with and influence key stakeholders including senior management, digital agency, product teams, legal, compliance and content management to gain buy-in to recommendations for change
- User centred design
- Usability and Copywriting experience
- Search Engine Optimisation experience
- Site benchmarking and application process best practice
- Excellent influencing and interpersonal skills
- Project Management, planning and control skills to ensure deadlines are hit
- Excellent presentation/ facilitation skills
- Outstanding attention to detail
- Self directed work mindset and good organisational ability
- Sound competitor awareness
- Knowledge of internet and/or mobile banking
- Knowledge of key financial banking products
7
User Experience Manager Resume Examples & Samples
- Contribute to the development and execution of UX landscape / strategies for adidas.com. Assist in establishing formal processes for developing consumer-centered experiences and prioritizing functionality and releases
- Implement measurement architecture and a test and learn approach to create a metrics-driven methodology focused on optimization and business improvement
- Partner in the development of all new site features and functionality. Advise on design for usability. Ensure that all designs meet internal standards and are optimized for conversion
- Partner with external stakeholders including Product Marketing, Brand Marketing, Retail, Operations and third parties to achieve brand and commercial objectives in collaborative and aligned manner
- Build collaborative relationships with other eCommerce functions including marketing, CRM, merchandising, IT, and operations to support and achieve overall business objectives
- Demonstrate a strong ability to collaborate with global counterparts to align on development roadmap and priorities
- Design and lead usability research with consumers to understand their needs and views of our website. Interpret research and incorporate into ongoing strategies
- Identify unmet external and internal customer needs and develop possible feature / functionality / requirements to meet those needs
- Act as a thought leader on the eCommerce team to drive innovation and improvements to experiences and educate team on consumer-centric thinking and interface nuances
- Deep understanding of eCommerce UX standards and A|B testing
- Extensive background in eCommerce web analytics, reporting and key performance indicators along with the ability to apply findings to drive improvements in conversion and consumer experience
- Understanding of eCommerce platform and related tools (Demandware, Certona, BazaarVoice, Aroma, Adobe/Omniture SiteCatalyst, etc.) along with eCommerce content (search engine optimization, search engine marketing, user experience, analytics and core eCommerce capabilities)
- Familiarity with eCommerce best practices and the ability to apply them to roadmap development
- Excellent communicator and the ability to build strong cross-functional relationships, internally and externally
- Highly motivated self-starter with a deep understanding of customers' needs, the product and the competitive landscape
- Promotes innovative solutions that increase customer value and embrace simplicity, speed, adaptability and sustainability
- Excellent project management skills, including the ability to work on several projects simultaneously and the ability to manage complex projects on a regional level
- Experience building and/or developing a user experience team a plus
- Bachelor's degree (B. A.) from four-year college or university
- A minimum of 3-5 years eCommerce experience in a retail environment with an emphasis on User Experience
8
User Experience Manager Resume Examples & Samples
- Lead collaboration efforts with business stakeholders, User-Centered Design, and customers to gather and prioritize requirements
- Effectively manage a team of designers in preparation of wireframes, prototypes, design concepts, and high-resolution artifacts to be used in final implementation
- Perform design standards integrity check (during implementation phases)
- Effectively promote consistency and integrations across solutions where needed
- 2+ years of management experience
- Mastery of Human Factors Engineering and other User-Centered Design methodologies
- Resource allocation
- Advanced communication (verbal and written) and customer service skills. Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums
9
User Experience Manager, Innovation Resume Examples & Samples
- Lead user experience design for innovation concept projects (both digital and physical)
- Contribute innovative, unusual, creative, impossible ideas to team brainstorms and project scoping
- Create and oversee all project design work, such as ecosystems, user journeys, user flows, wireframes, sitemaps, user scenarios, functional specifications, navigation schemas and clickable prototypes
- Plan and conduct usability evaluations and usability tests
- Present concept work and design rationale to partner teams and leadership
- Participate in user experience thought leadership within the company and search for opportunities to improve the overall user experience at Starbucks
- Own various primary external vendor relationship (technology and other)
- Provide thought leadership for emerging and established technologies
- Experience in agency, consulting or in-house UX design firms (8 years)
- General business experience in large, matrixed organizations (5 years)
- A proven innovator and (optional) tinkerer/maker
- Bachelor’s degree in design related discipline: Interaction, Information or Interface Design: Industrial or Product Design; HCI; Design Planning: Graphic Design
- Startup experience preferred
- Proactive, resourceful, self-motivated
- Engaging and effective communicator in formal/informal settings (both written, verbal & visual)
- Self-starter with original approach to problem solving
- Inspired by ambiguity and the unknown
- Desire to work in a multi-disciplinary, loosely structured, under the radar, fast moving team
- Detail oriented with highly developed organizational skills
- Excited to apply UX principles to experiences beyond software and into the wider retail environment
- Ability and passion for producing designs/mockups in software packages such as Sketch, InDesign, Photoshop, Illustrator, Rhino, etc
- Experienced in creating prototype code or using programs like Justinmind, Pixate or Invision
10
User Experience Manager Resume Examples & Samples
- Ensure approved projects and products remain within approved budgets for usability design, through proper allocation your staff and use of contract help when required. Be able to “adjust on the fly” as needed
- Collaborate with team on process improvements and tool implementation to support those processes. Make sure that the process for UI testing and design is accommodated appropriately in the product development process
- Represent department’s work to similar groups in other operating companies, seeking out areas to collaborate and share best practices in striving to support the Pearson brand worldwide, and define a “Pearson Experience.”
- Work with Product and Platform management teams to understand customer needs and the strategic goals of Pearson’s learning applications
- Keep well in touch with all areas of product management, so as to ensure that your team is on schedule and succeeding from a design standpoint. Assist product and project management in estimating and planning required usability resources and plan
- Reach out to internal business units to establish some best practices for UI design work, and generally raise the level of awareness and understanding of the value of usability research and design practices
- Define customer-centric UI/UX measurement criteria and test to ensure the User Experience delivers positive results
- Drive knowledge management to ensure open & clear lines of communication of design process and ideas
11
User Experience Manager Resume Examples & Samples
- Manage a team of User Experience designers. Define design process. Manage team workload
- Create a User Experience team vision. Work cross-group with design groups across Autodesk to create a common UX vision for the team
- Transfer understanding of user needs and workflows to propose enhancements to web experiences. While working with Digital Marketing managers, Site Managers and Product Management, distill this information about user needs into a set of capabilities that will benefit the user in the most effective way
- Design and evaluate alternative solutions to choose the best approach. Visualize and prototype an intended solution. Meet and collaborate with users and development partners to validate conceptual designs
- Assist in the coordination and facilitation of usability tests and other target user research with project partners to validate existing and future design (including prototype testing)
- Compose technical and highly detailed documents using text, diagrams, illustrations, and/or prototypes to support the implementation of design proposals
- Deliver design documentation for use by a wide range of audiences including Software Development, Test Development, Technical Publications, Sales and Marketing
- Manage a team of UX Designers and create a design vision for the team
- Collaborate with other functional team leaders on process, prioritization, and goals
- Analyze customer feedback for multiple data sources to discover opportunities to improve the overall user experience
- Apply judgment while working on products of moderate size & complexity &/or code requiring a high degree of ingenuity or creativity. Create user flow diagrams, storyboards, wireframes, low and hi-fidelity prototypes
- Drive customer feedback throughout the design process and product lifecycle
- Network with key contacts outside own area of expertise including users
- Determine methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead)
- Analyze data through a variety of analytics tools, such as Site Catalyst, Foresee, and Test and Target
- Work collaboratively with visual designers and front-end developers to create functional and compelling experiences
12
User Experience Manager Resume Examples & Samples
- Managing a team of UX/UI Designers and implementing process, procedures and standards to take Fossil UX strategy to the next level
- Driving User Centered Design into all aspects of the development life cycle
- Split testing (A/B testing) experience
- 5 to 7 years of experience as an interaction designer, usability analyst, user-experience architect or similar role
- Ability to mentor and lead team members
- Experience working with responsive designs
- Strong problem identification and solving skills
- Knowledge and experience incorporating user-centered design principles, processes and techniques
- Capable of juggling a number of priorities and delivering results in a fast paced, dynamic environment
13
Digital User Experience Manager Resume Examples & Samples
- A minimum of 2 years User Experience design experience
- Strong conceptualization ability, strong visual communication ability, drawing skills
- Visualize the user journey from start to finish and articulate it through experience design
- Create and develop clean, end-to-end user experiences that meet project goals and objectives
- Produce wireframes and other prototypes
- UI best practices and wireframing experience (Axure experience a plus)
14
User Experience Manager Resume Examples & Samples
- Create highly-detailed annotated wireframes, user flows, and process flows within complex web, mobile and Omni channel applications
- Work in collaboration with project managers, designers, engineers, QA gurus and more to deliver an exciting and interactive experience to our customers and make the complex clear for designers and engineers alike
- Bring user-centered design (UCD) process methods to digital applications from concept to launch
- Create information architecture and wireframes that drive the entire lifecycle of user stories, from defining goals, stories, prototypes, and ROI of new opportunities to launching, measuring, and optimizing
- Document and communicate your design ideas to fellow team members, stakeholders, and clients
- Drive, gather, and document user stores for digital and omnichannel features and enhancements
- Partner closely with Product Management leadership and cross-functional partners to contribute to product vision and prioritize product roadmap based on ROI and company’s overall strategic objectives
- Partner with internal business partners to modify requirements or enhancements and meet with IT to test and implement any changes
- Develop metrics to measure success of products
- Examine data to define future opportunities, conduct A/B and usability testing to improve products, generate incremental revenue, and identify new opportunities
- Maintain a deep understanding of customer needs, personas, and journeys
- Work with project managers, tech, QA, and business to shepherd the execution of user stories
- Identify any issues and partner with internal business partners to resolve
- Bachelor’s degree in business, marketing, computer science, user experience design, or related field
- 5+ years of experience in demonstrated success in a UX position
- In-depth knowledge in iOS and/or Android mobile and tablet platforms
- Familiarity with user interface patterns for mobile and web
- Experienced using tools such as OmniGraffle or Sketch for wireframing and Justinmind or Axure for prototyping your designs
- The ability to sketch and generate big-picture ideas for early-stage UX work
- Experience planning and facilitating user research and usability tests including familiarity with tools such as Silverback and Morae
- Experience with Lean or Agile methodologies a plus
- Experience in A/B testing or user research methods a plus
- Experience in user-centric product development and design
- Ability to use analytics to identify opportunities and define success
- Understanding of current digital, mobile, and omnichannel trends as well as competitive landscape
- Excellent verbal and written communication and leadership skills
- Must have a deep curiosity and desire to continuously learn
- Ability to communicate in technical and non-technical terms
15
User Experience Manager Resume Examples & Samples
- Work closely with teams across multiple product teams to clearly define and prioritize UX efforts, then outline and schedule UX plans
- Deliver schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts
- Confidently present design decisions to teams and stakeholders, articulating and rationalizing needs against user insights and business goals
- Contribute to DBS's UX discipline and community, adopting core approaches and tools, helping identify challenges and solutions, and enabling a fertile creative environment
- Determine user needs by conducting task-focused analyses. Must have hands on knowledge of the end to end research process
- Facilitate workshops within the company to educate others on UX methodologies, best practices
- Able to co-ordinate and prioritise research conducted internally and through external vendors
- Seek and review potential external research partners and manage existing relationships
- Build upon the existing framework for user research conducted within the bank and the associated metrics to benchmark business impact
16
User Experience Manager Resume Examples & Samples
- Continuously improve on-site experience (across all devices) to maximize customer experience and increase CR%, AOV and overall site revenue
- Develop A/B testing roadmap with a focus on optimizing the consumer journey and streamlining path-to-purchase
- Monitor and measure consumer behavior through user testing
- Collaborate with key stakeholders (IT, eCom stakeholders, Retail, Brand Comms, Global COE) to develop and prioritize quarterly and yearly priorities for release roadmap (Optimization & Code Deployments)
- Act as project lead on site enhancements: take business inputs and map out corresponding changes needed, create design briefs as needed, participate in creative review, draft functional spec and participate in QA (acceptance testing)
- Act as a thought leader in eCom team to drive innovation and improvements to experiences and educate team on consumer-centric thinking and interface nuances
- Be a proactive partner in working with eCom stakeholders to identify when evolving business goals require interface enhancements
- Conduct quarterly UX audit / review of properties & delivering a report to eCom team on findings and areas for improvement
- Performs other duties as assigned by department leader and VP
- Strong project management skills, including the ability to work on several projects simultaneously and the ability to manage complex projects on a regional level
- Ability to drive small & large teams to solutions on production and project issues, including teams of internal business customers and external vendors
- Understanding of Web Analytics, Reporting and Key Performance indicators along with the ability to relate this information to platform functionality and site content
- Understanding of eCommerce platform and related tools along with eCommerce content
- Working knowledge of HTLM5, javascript, css and responsive design is a plus
- Excellent computer skills, including working knowledge of MS Office (Excel, Word, Outlook, and PowerPoint). MS Access and Adobe Photoshop knowledge a plus
- Excellent time management and multi-tasking skills with strong attention to detail
- High degree of internet savvy, with a curiosity and enthusiasm for digital and media trends
- Strong interpersonal skills, with ability to build successful relationships within a team and cross-functionally
- Ability to exercise good judgment and effectively use decision making skills, confidently handling ambiguous situations and/or issues that may arise
- The ability to create, plan and deliver presentations
- Ability to communicate clearly and effectively to internal and external clients and vendors, both verbally and in writing
- Strong MS office skills, with an emphasis on Excel
- A passion for delivering data-based recommendations for quantifiable improvements in business results and consumer satisfaction
- Bachelor’s degree in Business, IT or related field. A minimum of 3 years of experience in a combination of IT and Business eCommerce experience. Equivalent combination of education and experience may be substituted in lieu of a degree
17
Usability & User Experience Manager Resume Examples & Samples
- Design and lead a brand new discipline for usability, user experience, information architecture, search optimization, and analytics
- Contribute your bold, creative ideas to shape the next version of our Un-carrier intranet as a mobile-first experience
- Show off your admirably proficient SharePoint and HTML talents to create sites and pages
- Bring requirements to life and be the glue between business stakeholders, web development & support teams
- Apply your expert skills to drive improvements to our external online newsroom, while troubleshooting any emergent issues and taking care of an adjustment here and there
- Impress us with your ability to deftly manage a few Corp Comms team worksites quickly and efficiently
- Pitch in to help the team whenever and however you can, because that’s the way we do it around here
- Have fun and be able to roll with the changes (we move fast and we adapt quickly!)
- Ability to create strong partnerships with internal teams (IT, Web, etc.) and external vendors (Slalom, TekGroup, etc.)
- Curiosity about audiences and what drives a great experience for them
- Great at tracking and quickly reporting key facts – both at an exec summary level and a full-view level
- Enthusiastic member of the team
- Proactive and also responsive
- Strong knowledge of SharePoint and SharePoint Designer, HTML, CSS, JavaScript
- Experience with usability testing and research
- Expertise with digital analytics and search optimization
- Experience with web interfaces on large scale projects (4-6 Years)
- Experience working in a large organization
- LI-GA-SH2
18
Senior User Experience Manager Resume Examples & Samples
- Be leader and collaborator in an interdisciplinary team that includes other experience designers, visual designers, copywriters, technologists, marketing managers and product managers
- Provide strategic direction in user research activities, voice of the customer feedback tools, and creation of personas, journeys, scenarios, interaction and experience models
- Experience in leading user research and usability testing. Ability to lead teams to aggregate and communicate research findings, conceptual ideas, detailed design and design rationale, both verbally and visually
- Experience managing complex experience design tasks on projects with multi-disciplinary teams
- Solid written and verbal communication skills with the ability to present a strong rationale for design decisions
- Strong understanding of analytics and the ability to communicate how they affect design decisions
- At least 8 years of experience in digital design practice
- Demonstrated experience and portfolio examples of complex design problem-solving efforts
- Strong knowledge of user-centered design principles, methodologies, best practices and approaches, particularly as applied to web- and mobile-based applications
- Knowledge of web technologies and associated accessibility standards (HTML, CSS, JavaScript, Flash, Native)
19
User Experience Manager Resume Examples & Samples
- 6+ years of experience as a user experience designer, information architect, interaction designer, or similar
- 2+ years of experience managing a collaborative multi-disciplinary team including designers, researchers, prototypers, etc
- A portfolio of work demonstrating human-centered design solutions, and showing your ability to turn ideas into strong and unique creative vision
- Experience leading design for a variety of form factors, including mobile and desktop
- Experience leading and delivering on full-life-cycle design projects--from design strategy through execution
- Relentless desire for innovation, tempered by business needs and customer expectations
- Excellent communication, interpersonal, storytelling, and analytical skills, including the ability to present design concepts clearly and persuasively to colleagues, partners, stakeholders, and senior executives
- Top-notch business writing skills
- Bachelor's degree in design, psychology, business, human-computer interaction (HCI), or related field required
- Experience designing experiences for customer service, transportation and delivery tracking, or ecommerce systems
- UX design expertise across global markets
- Expertise in UX performance optimization using qualitative and quantitative assessment
- A Master's degree in HCI, management, information science, or related field
20
User Experience Manager Resume Examples & Samples
- 7+ years of demonstrable experience as a Usability Analyst, UX Architect, UX Designer, Interaction Designer, UX Researcher, and/or Information Architect
- 3+ years managing a team of UX practitioners
- Create UX strategy deliverables, including: discovery findings, user journey maps, wireframes, creative briefs, research strategy, and concept documentation
- Lead the UX team project deliverables to communicate the UX strategy and rationale such as project plans, research, personas, concept documents, task lists, workflows, information architecture, wireframes, page maps, interaction and behavior specifications, visual design and content strategy
- Use research to drive the direction of design, including: heuristic reviews, usability testing, web metrics data, field research, quantitative surveys, user interviews, and persona development
- Presents design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
- Understands and experience with UX within an Agile Development Process
- Experience working in a collaborative, cross‐functional team; consistently demonstrating effective management of shifting priorities, delivering thorough work products, and meeting project deadlines
- Experience planning and facilitating user research and usability
- Identifies opportunities for continued growth of the UX team members by creating clear expectations and using strong communication
- Ability to translate business goals into a discovery & framing strategy
- Ability to identify new trends and evaluate their value as it pertains to current products
- Degree in HCI, Psychology, Industrial Design, Computer Science, Engineering, Interaction Design, or other related technology degree-or equivalent work experience-preferred
21
User Experience Manager Resume Examples & Samples
- Contributing knowledge, research, and insight to the user experience community and to the practice at Rightpoint
- 7-10 years experience as an information architect, interaction designer, or user experience professional (or similar role). Experience working in a consulting firm environment is preferred
- Demonstrated ability to produce meaningful and effective IA for complex transactional interfaces, taxonomies and metadata frameworks, and templates for content management systems
22
Associate User Experience Manager Resume Examples & Samples
- 50% - Lead and execute associate user experience deliverables, develop strategy and project plans. Create wireframes, page maps, interaction and behavior specifications, visual design and content strategy
- 25% - Manages and tracks the progress of multiple development projects and stakeholder expectations. Project management and administration includes work plans, resource planning and control, and writing status reports
- 15% - Builds relationship with key user and store operation groups to identify and resolve business issues
- 10% - Selects, develops, and motivates customer user experience business analysts
- 5+ years of demonstrable experience as a User Experience designer, and/or Interaction Designer
- 3+ years managing a team of user experience practitioners
- Comfortable communicating with software developers, product owners, and marketing professionals
- Experience working in a collaborative, cross functional team; consistently demonstrating effective management of shifting priorities, delivering thorough work products, and meeting project deadlines
- Solid experience employing a variety of user centered iterative design methodologies and objective evaluation techniques (e.g., requirements visualization, design studio, contextual inquiry, rapid contextual design, user journey mapping)
- Solid proficiency with a variety of rapid prototyping and visualization tools (e.g., Axure, iRise, Balsamiq, Omnigraffle, Visio, Adobe CC, UXPin, etc.), with at least a high-level understanding of how HTML, CSS, and JavaScript can be used for prototyping purposes
- People leadership/supervisory skills
- Networking, and LAN administration
- Problem solving and analytical skills
23
User Experience Manager Resume Examples & Samples
- Develop Others: foster, encourage, and support the long-term learning of others. Leverage talent management programs to develop leadership bench strength and effectiveness. Provide direction and coaching to leaders designed to strengthen performance management and professional development
- Think and Act Like a Business Owner: make decisions that balance employee engagement, shareholder value, and customer satisfaction. Take responsibility for modeling the vision, mission, and values of U.S. Bank
- Talent Management and Employee Engagement: create a high performing, customer-focused organization. Effectively select, develop, and manage talent to improve bench strength and employee retention. Create a committed and engaged workforce through effective communication and recognition
- Manage, hire and develop a high-performing team with appropriate skills. Motivate and engage team members to ensure peak performance and job satisfaction
- Direct people and work efforts across multiple projects to meet business goals; drive excellence in design; deliver ever better work; and manage timing, financials and talent resources
- Identify, acquire and maintain an affordable, extensible and flexible suite of tools that maximize the teams’ effectiveness, responsiveness and collaboration
- Evolve the “brand” of the user experience team and create a design-centric culture within the Bank, making ours a team others seek out for collaboration (or even to join our team)
- Drive thought leadership, design thinking & experience strategy across all projects. Present persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation
- Consistently deliver work that meets or exceeds the stated business goals and which is clearly and objectively measured and reported to prove our return on design investment
- Partner effectively with business line clients, product management, marketing, analytics, delivery PMO, IT and other teams to strengthen relationships while delivering great work
- Manage a consistent, repeatable set of project artifacts (including mock-ups, prototypes, wireframes, journey maps, task flows, site maps, personae, and presentation materials), evolving them in as our business changes and grows
- Strong understanding of responsive design
- Partner with business owners to stay one step ahead of current design and work efforts
- Provide conceptual designs
- Partner with teams to ensure validity of information architecture, visual design and content
- Capable of influencing design direction; help course correct when needed
- Oversee and manage usability testing. Provide prototype for usability testing and be able to draft the usability test scenarios. Take usability test report findings and recommend changes to the interface to improve the experience
- 5 or more years of user experience or related field
- Three or more years in leadership roles in user experience
- Experience in designing and delivering a customer-centric website
- Knowledge of end to end user experience design and implementation process from customer research to technology delivery and testing
- An effective communicator who engages by encouraging open communication, motivating through influence rather than power and building positive business relationships internally and externally. Can establish credibility with senior leaders, other business unit executives, and customers
- Organizational savvy and ability to create strong partnerships with technology and product groups
- Excellent oral and written communication and interpersonal communication skills are essential
- The ability to work well with a variety of personalities
- Experience working in both traditional waterfall and agile/lean delivery processes
- Demonstrated ability in attracting, managing, retaining, and developing staff
- Ability to instill a continuous improvement mindset throughout the organization
- Occasional business travel is required
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User Experience Manager Resume Examples & Samples
- Plan, conduct, and analyze in-person user research and usability studies
- Translate user input and goals into formal or informal documentation such as user profiles or personas and journey maps
- Assist with development of digital application and product strategies
- Create interface design documentation such as user stories, mockups, wireframes, paper prototypes and functional requirements that are platform appropriate
- Work closely with content strategists and visual designers to ensure user experience requirements are accurately captured
- Work with front-end and back-end developers to ensure feasibility of the interface design
- Lead the evolution of product information architecture/user experience design
- Manage the design process by setting people’s expectations, driving decisions, and tracking issues
- Manage and lead a team
- Present design work and rationale to teams, peers, and executives for review and feedback
- 6+ years of related work experience in interaction design, user interface design, and user experience research
- Proven ability to create information architecture diagrams, user experience workflow diagrams, wireframes, proof-of-concepts, and interactive prototypes
- Bachelor’s Degree in human factors, graphic / interaction design, psychology, or a related field
- Experience working with presenting to and or conducting customer feedback / research with senior leadership
- Previous experience managing/leading a team of UX Designers and Architects
- Experience with Big Data and / or Machine Learning/Artificial Intelligence
- Experience working on search platforms, visualization tools, and or reporting dashboards
- Outstanding verbal and written presentation and facilitation skills, with the ability to quickly adapt the content to the audience
- Experience working within a Fortune 500 company
25
User Experience Manager Resume Examples & Samples
- Define product strategy for core dimensions of 7Eleven CRM & Loyalty programs to drive actionable insights
- Identify and utilize deep customer insights to fuel product vision and direction
- Specify market requirements for current and future products by conducting market research supported by ongoing product evaluation
- Translate game-changing strategy into a road-map and execute against it, by working closely with Customer Experience Designers, Marketing, Merchandising, IT and a range of strategic partners in a collaborative environment
- Develop User Experience visions, User-Interface (UI) specifications, wire-frames and prototypes at various levels of fidelity – from whiteboard and paper to InVision and Axure
- Direct responsibility for measurable business and customer outcomes
- Assist in developing and implementing a company wide go-to-market plan, and working with all departments to execute
- Test and iterate ideas using prototypes to experiment with customers
- Make proposals to senior management regarding implications of proposed products and defining the business case
- Ability to set deliverable expectations and manage strategic partner relationships
- Education: Bachelors/4 Yr Degree, MBA preferred
- Experience: 5-7 years of digital product management, user experience management, and interaction design
- Experience working on mission critical user workflows on web & mobile
- Deep customer empathy and curiosity. Passion for solving problems for customers through compelling digital experiences
- Understanding and experience with a wide range of business models and monetization methods. Hands-on business analytics experience and proven ability to use analytics
- Experience with a variety of mobile platforms (iPhone, Android, HTML5) preferred
- Internal Posting Period: January 16 - January 27
26
User Experience Manager Resume Examples & Samples
- Bachelor’s degree in Interaction Design, Information Science, or a related field
- 7+ years Interaction Design work experience
- 2+ years experience managing a team
- Proficient in Microsoft computer applications
- Ability to create simple user experiences within a complex environment
- Strong technical expertise
- Excellent written and verbal communication skills, including technical writing
27
User Experience Manager Resume Examples & Samples
- Ensure the user experience across all touchpoints is optimized, constructing the best possible user journey around Acurian offerings balancing user needs, business goals and technological capabilities
- Define and map new patient journeys and contact strategies; continually track, measure, review and refine existing user experience
- Ensure creative and materials are direct response focused
- Bachelor’s Degree in UX, Design, Marketing or related field 5+ years related work experience
- Demonstrable and extensive experience of designing customer journeys and user experiences in a direct response focused environment, that improve conversions and achieve business objectives,
- Experience of Online Customer Journey`s, Online Conversion tactics and best practices
- Experienced in Google analytics, online AB and multivariate testing and/or tools such as VWO
- Excellent data analysis and interpretation skills
- Experience managing projects to completion and to tight and changing deadlines
- Excellent facilitation, negotiation, and conflict resolution skills. Ability to effectively coordinate teams of subject matter experts/stakeholders. Willingness to proactively intervene, as needed, to ensure program deliverables are completed
- Excellent interpersonal and communication skills. Ability to build trust, confidence and respect of clients and stakeholders, while working in a professional environment
- Must have excellent facilitation, negotiation and conflict resolution skills. Ability to effectively coordinate teams. Willingness to proactively intervene as needed to ensure program deliverables are completed
- Excellent interpersonal and communication skills. Ability to build trust, confidence and respect of stakeholders
- Ability to work under high pressure, intense concentration needed
- Process improvement driven and willingness to share ideas and recommendations
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IT User Experience Manager Resume Examples & Samples
- Having experience using the following UI or UX design tools: Photoshop, Illustrator, Omnigraffle, Visio, Axure, HTML to depict the user experience in journey maps, flow diagrams, responsible web, data visualization, mockups, and prototypes
- Leading projects to launch effectively within time and resource constraints that use the Agile/Scrum methodology, System Development Life Cycle (SDLC) and Web Contact Accessibility Guidelines (WCAG) and section 508 compliance requirements; and,
- Implementing and executing on all phases related to whiteboard sessions to help conceptualize designs; HTML-based mock-ups demonstrating overall UX design; translation of user feedback and business requirements into design solutions; and visual presentations and UI designs through UX principle
- Applying analytical skills to interpret user experience requirements and translate these requirements in a concise, measurable, and flexible manner to meet project and stakeholder needs
- Creating original, user-centered UX design solutions and user experiences that can be developed into specific products, emphasizing user interface design planning and development tools
- Collaborating cross-functionally in a heavily matrixed organization and incorporating feedback and gathered requirements from different managerial levels into design concepts and enhancements
- Developing or modifying large, complex, or mission critical information systems including analysis of business and user needs, documenting requirements, and revising system logic difficulties as necessary
- Utilizing design-based software (i.e. Photoshop, Visio, Illustrator, Dreamweaver, Omnigraffe, HTML or CSS) in conjunction with web and accessibility standards, such as HTML, CSS, and JavaScript frameworks (jQuery, Knockout, etc.) when developing user-interface prototypes and deliverables
- Articulating concisely ideas and visually communicating concepts to both developer and non-developer audiences. Writing, communicating, facilitating, and presenting to all levels of industry audiences, clients and internal staff and management
- Designing low-fidelity and high-fidelity mockups, interaction models, user task flows, visual screen designs, and UI details that promote ease of use and improve the user experience
- Effectively coping with accelerating changes as required in a dynamic market and organization, adjusting priorities on an as-needed basis; and,
- Using multiple elicitation techniques such as facilitating brainstorming sessions, focus groups, and requirements workshops with the purpose of requirements elicitation
29
User Experience Manager Resume Examples & Samples
- Scope and schedule upcoming projects to balance workload across your team
- Build relationships with other managers and leaders
- Recruit top UX talent for your team
- 8-10 yrs experience in the design of user experiences for software products
- Proven experience designing for mobile
- BA/BS or MS degree in HCI, or related field
- Experience designing cloud applications a plus
30
User Experience Manager Resume Examples & Samples
- Provide UX leadership on projects
- Communicate and manage to project process and timeline
- Assume responsibility for outcomes and goal accomplishment
- Create experience strategy briefs
- Create low- to high-fidelity sketches, wireframes, and prototypes to communicate design ideas
- Utilize UX research skills in the execution of projects
- Plan and conduct foundational user research to understand user issues and needs
- At least 5 years of professional experience
- 2-4 years’ experience managing UX teams of at least 3 people
- Advanced understanding of UX ideation and design techniques
- Experience observing users as part of field studies and evaluative testing
- Confident workshop facilitator
- Ability to work independently as well as part of an extended, cross-functional team
- Ability to be flexible and change with environment, industry, and business demands
31
User Interface / User Experience Manager Resume Examples & Samples
- Lead a team responsible for creating interfaces for apps, applications and sites that provide optimal user experiences for faculty, students, and staff at the University of Cincinnati
- Provide guidance and mentorship to UX developers and designers
- Collaborate with the development team to determine the best implementation methods
- Work cross-functionally with customers, project managers, directors, developers and quality assurance to meet project milestones
- Participate in the establishment of strategies and processes for web applications, native apps and user experience
- Act as a product owner and lead a scrum team using agile methodologies in drafting requirements, prioritizing features, product development and delivery
- Design the interface and experience for a broad range of digital marketing deliverables: landing pages, mobile apps, and web applications
- Develop and maintain sitemap and wireframe mockups, usage scenarios, prototypes, specifications and other design documents to communicate design ideas
- Communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communications
- Support the development of team members from a professional and technical level
- Effectively manage multiple priorities
- 5+ years of experience building interfaces for web and mobile apps
- A strong focus on UI/UX and a clear understanding of what it takes to build accessible, high quality web applications and mobile apps
- Experience in building accessible interfaces that adhere to 508 and WCAG 2.0
- The ability to help teams problem-solve
- Thorough working knowledge of SDLC methodologies, IT systems and their direct implementation to projects
- Deep knowledge of the user experience landscape, devices/operating systems
- Leadership and management skills in leading technical personnel through the delivery of software development projects
- Strong business and systems analysis skills
- Ability to coach, mentor and train personnel within a technical organization
- Strong analytical and planning skills/experience with software development projects
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User Experience Manager Resume Examples & Samples
- Experience working in a collaborative, cross ‐ functional team; consistently demonstrating effective management of shifting priorities, delivering thorough work products, and meeting project deadlines
- Solid experience employing a variety of user ‐ centered iterative design methodologies and objective evaluation techniques (e.g., requirements visualization, design studio, contextual inquiry, rapid contextual design, user journey mapping.)
- Degree in HCI, Psychology, Industrial Design, Computer Science, Engineering, Interaction Design, or other related technology degree-or equivalent work experience-preferred
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Senior User Experience Manager Resume Examples & Samples
- Work cross functionally collaborate with cross functional teams (creative, content, technology) to shape product vision and to design and deliver breathtaking experiences
- Think holistically about the entire brand and consumer experience including responsive and companion native apps
- Enhances information architecture team accomplishments and competence by planning design of hi-fidelity, cross-platform solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members
- Leading user experience for content architecture on various platforms, both physical products and digital products including mobile and web with internal and external creative resources
- Directs the creation of – journey maps, navigation flows, site maps, user stories, wireframes, concept diagrams, personas, template guidelines, annotated comps, and prototypes
- Conduct market research and analysis on competitive and best in class digital and physical products / experiences and key industry trends
- Outline user experience system and product requirements per physical object and portal website and app to ensure we meet experience/creative vision, design principles and launch goals
- Manage documentation of holistic interface design and interdependencies with various work streams and decisions
- Identify gaps or inconsistencies of design decisions
- Work with creative and content teams to define key goals for consumer testing, develop materials to be tested and write reports for key insights/findings
- Lead ideation workshops, design thinking, and brainstorming
- Collaborate closely with all members of the team
- Provide weekly executive summary of Design work stream
- Own documentation and tracking of all Design action items
- Continually improve Design process
- Effectively turn business requirements into functional flows
- Applying the best design while effectively managing trade-offs between businesses needs and customer benefit
- Leverages metrics, optimization, qualitative and quantitative research to inform and validate design decisions
- 5+ years in similar position managing Interface Design (web and mobile) that includes experience in UX methodology and design principles and graphics/prototyping tools such as Sketch, Axure, Photoshop etc
- Have strong experience in ecommerce markets with a B2B and D2C focus
- Highly successful problem solver that is organized, detailed and extremely collaborative
- Passionate, positive and capable of making incredibly complex things simple
- Strong communication, presentation, and creative challenge-solving skills
- Self-starter, expert generalist, design thinker, tinkerer
- Expert in UI design trends and best-practices
- Have an eye for great design and good background knowledge of UX design principles and practices
- Knowledge & experience in lean/agile product development, mobile platforms, and US market trends
- Strong skills of strategic creative thinking, user-centered design process/principles, verbal and written communication, and teamwork
- Experience dealing effectively with non-creative decision makers
- Ability to anticipate and design for user needs by incorporating research, strategy and analytics
- Ability to both take and give direction, adheres to guidelines, and work well within a team environment
- Highly organized and self-motivated with the ability to independently manage multiple projects and initiatives
- Ability to work well in a fast paced, ever changing environment
34
User Experience Manager Resume Examples & Samples
- 5+ years doing user work experience
- 1+ years leading UxA professionals
- Manage UX team to produce stellar innovative digital experiences across all client projects
- Mentor and grow team members within their field through assignments that challenge and grow their creativity with standard practices
- Build strong relationships with in the UX team and facilitate collaboration with visual designers in CDS to manage complex projects of varying size
35
User Experience Manager Resume Examples & Samples
- Take responsibility for results and hold themselves, peers and team accountable for achieving establishing goals and objectives
- Create an atmosphere where high-quality information flows smoothly through the organization and to stakeholders, encouraging an open expression of ideas and opinions
- Hire and develop individual contributors who are as smart or smarter than they are, building a team with the maximum amount of talent and capabilities
- Have a “get stuff done” approach. Need to know how to deliver high quality and high quantity of designs
- Manage a team of up to 10 designers and testers and drive them to find the best solutions to meet our customer’s needs
- Represent user experience discipline within cross-functional discussions and planning processes with multiple engineering groups and distribution channels
- Provide leadership over design activities to ensure that they have consistency and documentation
- Integrate design concepts into established brand guidelines to ensure consistency and accessibility
- Minimum of 5 years managing a team of designers
- Minimum of a BA/BS degree in Design, Human Computer Interaction, Human Factors or an equivalent program
- Demonstrable experience as part of team that has shipped a mobile app on Android or iOS
- A strong background in analytics, driving results from quantitative and qualitative research
- Experience working within an agile development process is preferred
36
User Experience Manager Resume Examples & Samples
- Responsible for User Experience for the EMEA Region across E-commerce sites
- Measure and report performance of site KPI’s, and assess against key business goals including analysis and recommendations for further action
- Proactively identify trends and insights, and plan and implement optimisations but with the flexibility to adapt in a rapidly evolving environment
- Innovate the site experience to optimise both site conversion whilst providing a strong brand experience
- Co-ordinate on a day to day basis between Global, Regional and Local New Balance Teams to ensure alignment between all key contacts and regions
- Optimise best practice and assets from other regions
- Prioritise key testing initiatives by region based on impact/return
- Work closely with the Ecommerce Marketing Manager to deliver effective and optimised campaigns
- Valuable experience leading and managing a user experience optimisation plan
- Knowledge and experience in user testing methodologies within a retail environment
- Strong analytical skills and data-driven thinking, knowledge of website analytics tools (e.g., Google Analytics)
- Strong influencing skills and commercial acumen
- Excellent organisation, prioritisation and planning skills
- High proficiency in Excel
- Working knowledge of HTML, CSS, and JavaScript development and constraints
- Up-to-date with the latest trends and best practices in UX optimisation and measurement
- Results orientated and strong communicator
- Instinctive brand guardian
- Passion and commitment for New Balance and our corporate values
- Preferred experience of using Google Analytics 360 and Monetate
37
SVP User Experience Manager Resume Examples & Samples
- Creates MB Financial’s UX strategy and roadmap
- Differentiates MB Financial in the market through best in class UX
- In order to win new customers and improve client retention, produces innovative web sites, web applications, and mobile apps that MB Financial clients love
- Increases the quality of MB Financial’s client facing product offerings
- Reduces the cost and time to create web sites, web applications, and mobile apps
- Improves and expands MB Financial’s UX development frameworks
- Aligns Technology with business priorities and maintains a strong business/technology partnership
- Leads and mentors the UX Team
- Understands and complies with all Bank policies and procedures, and federal and state laws and regulations pertinent to this position; stays informed and shares updates on changes with management. Required to successfully complete all required Compliance training
- Job has direct supervisory responsibilities and carries out these responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems
- Job is responsible for the overall direction, coordination, and evaluation of UX Team
- Travel is an integral and required part of the role (approximately 20%)
- Strong technology and technical architecture background
- Experience with creating leading web sites and mobile apps in financial services
- History of working as an organizational change agent
- Strong leadership ability and communication skills
- Focus on getting things done and a high on-time project delivery record
- 15+ years of relevant experience in financial services
- Successful track record of working with resources in India
- Thorough knowledge of technology computer systems and software applications applicable to the organization with demonstrated ability to understand systems used by clients and how they interface/interact with other systems in the organization
- Understands and is familiar with the most widely known and emerging tools, technologies and applications
- Identifies opportunities to increase accuracy and optimize resources and develops / recommends / implements solutions
- Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
- Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
- Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
- Demonstrates follow-up skills
- Provides timely and professional support to all internal/external customers and vendors
- Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
- Establishes and maintains effective, collaborative work relationships both internally and externally
- Effective organizational, leadership and presentation skills
- Strong business focus with demonstrated ability to act in partnership with management teams
- Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
- Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the organization. Has a history of working as an organizational change agent
- Takes calculated risks, makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative)
- 20170328
38
Online User Experience Manager Resume Examples & Samples
- Support the Senior Online Marketing Manager in setting the direction and helping to shape and create a plan for new online capabilities and experience
- Create, manage and maintain information architecture requirements and definitions
- Create online requirements and acceptance criteria for online UX deliveries (either for owned or stakeholder requested projects)
- Design and create wireframes of experience working with UI designers
- User testing of proposed wireframes
- Q&A of HTML/delivered online requirements
- Stakeholder and customer management including promotion and outbound communications
- Online analytics reporting and interpretation for senior management including recommendations
- Completing monthly KPI reports and projects status updates
- Responsible for clearly defining benefits, tracking benefit realisation and communication of results
- Must ensure projects are integrated end to end with Wholesale and Ventures key initiatives and understand the wider customer experience impacts of online deliveries
- Must manage, agree and communicate their personal work stack and ensure its interlock with the overall online workstack
- Managing end to end online delivery processes
- Emerging web-technologies
- Champion & specification of optimal online customer experience
- BT’s technical and process environments
- WC3 accessibility and usability standards
- Support role in commercial business case development
- Online trends and marketplace
- User testing and rapid prototyping
- Online strategy development
- Able to articulate business requirements and benefits to a technical audience
- Uses of adaptive and responsive design
- Measurement of and improvement to the online experience through qualitative and quantitative tools
- Changing customer behaviour (channel preference)
- Project management of global online projects
- Online analytics and reporting
- Working in cross functional and virtual teams
- Using Excel and PowerPoint to intermediate levels
- Able to articulate technical capabilities to a business audience
- Content management systems
- Social media and online communities
- 5 Key Skills
39
User Experience Manager Resume Examples & Samples
- Start the evolution and optimize the customer Experience on the Infineon.com
- Define the web page Goals and 'call-to-actions'
- Develop concepts and strategies
- Maintain a good customer experience on all web pages
- Define KPIs and develop a systematic measurement concept of excellent customer experience
- Boost the web page performance and customer satisfaction
40
End User Experience Manager Resume Examples & Samples
- Contribute to, agree and continuously review the roadmap and backlog items, which constitute the EUx service offering within ASOS with the EUx Product Manager, ensuring t meets both business and technology objectives maximising the benefits of EUx as a service within ASOS
- Be accountable for prioritisation, planning and delivery of the team backlog / services, working closely with the relevant business product manager(s) and appropriate stakeholders
- Undertake effective budget management and building business cases to demonstrate how corporate technology will add benefit, value and enhance the Tech experience, providing a frictionless experience for all customers that use the End User Experience corporate technology services at ASOS
- Drive the identification of features and functional enhancements within the team, which can support the improvement in value and customer satisfaction of our Tech customers that interact with the EUx team
- Ensure the EUx team is structured, designed and delivered to support the business growth ambitions from an operational day to day interaction with Tech to facilitate and empower a frictionless experience for our customers; through to delivery of future advancements on the latest best practice methodologies and services to benefit consumers of the End User Experience technology at ASOS
- Assist with management of 3rd party suppliers to drive cost effective engagement and delivery
- Drive the day-to-day operations, monitoring and maintenance of the EUx managed service offering, ensuring all aspects of the EUx service offerings are delivered and maintained to provide a consistent and reliable service for our customers in ASOS; this includes non-functional aspects such as scalability, security, maintainability and supportability
- Identify opportunities for technical innovations, which add value to the team and their objectives on delivery and support of the EUx offerings, listening to our customers, taking onboard their feedback and delivering a best in class EUx service to them
- Work closely with other team teams and programmes, which may be dependent on / affected by changes in the scope or technical implementation of EUx and drive changes into the EUx workstream where necessary, clearly marking dependencies and deliverables that will enhance and act as enablers on wider Tech programmes across ASOS
- Proactively guide the team on future development opportunities for technical or functional improvement and provide leadership to the EUx team; advocating ways of working in the team that will maximise delivery of the End User Experience service to internal customers
- Strong experience in leading people and stakeholder management experience at the senior management level
- Strong understanding and support of ‘end to end’ Corporate End User technology and the management of KPIs and SLAs across a team with mixed skills and experience based both locally and virtually
- Proven experience of working with internal/external development and support partners
- Ability to deliver consistently professional, high quality work in a fast paced environment
- Strong customer focus – meeting and exceeding expectations, delivering a high quality best in class service for our customers who use ASOS corporate technology and demonstrating innovation and creativity when leading the team to develop solutions to meet customer needs
- A proven ability to plan, organise, prioritise, manage and track numerous concurrent activities to successful outcomes
41
User Experience Manager Resume Examples & Samples
- Perform manager responsibilities for the task order including: planning, risk management, budgeting, forecasting, scheduling, status reporting and be accountable for the overall performance of the task order
- Manage the performance of others through goal setting, performance reviews, promotions and compensation, conflict resolution, assignments, communicating policies and objectives, and setting expectations
- Provide oversight and guidance to a team of resources on separate work orders with distinct project activities
- Ensure quality of all deliverables produced under the task order and the adherence to Northrop Grumman and program standards and guidelines
- Support the customer in an advisory capacity in the analysis, planning and communications efforts for the overall task and individual work efforts
- Provide guidance and support to the team, as needed, in the User Centered Design process
- Assist team members, as needed, in developing work products in order to meet customer deadlines
- Facilitate and participate in meetings with customers to gather and document requirements and setting overall project direction
- Lead the Northrop Grumman team and collaborate with multiple customer teams in the execution of the activities under the task order
- Bachelor’s Degree and 10 years of related experience or Masters’ Degree and 8 years of related experience or 14 years of hands on experience in UX related work will satisfy degree and experience requirements
- Minimum of 5 years of demonstrated technical experience with and an in-depth knowledge of the User Centered Design lifecycle
- Minimum of 3 years of experience in direct Interaction/Interface design experience in User-Centered Methods and User Analysis
- Minimum of 3 years of experience documenting user requirements, screen designs, and design recommendations
- Minimum of 2 years of experience and proficiency in each of the following Microsoft Tools: Word, Excel, PowerPoint, and MS Visio
- Minimum of 2 years of experience in designing and conducting formative usability tests in both formal and informal settings
- Minimum of 1 year experience in leading small technical teams
- Must be comfortable in preparing and presenting findings / recommendations in both small and large group settings
- Must be able to obtain and maintain a Position of Public Trust clearance
- Must be a US Citizen or US Permanent Resident (green card holder)
- Understanding of Agile/Scrum methodology
- Experience using Axure RP prototyping software
- Certifications CSM, PSM, or PMP a plus
42
Digital User Experience Manager Resume Examples & Samples
- Analysis of the Adobe Experience Manager components/templates utilization and effectiveness across live sites, driving insights to IT and business
- Design, lead and moderate usability studies to help to inform changes in the brand.com platform ecosystem (AEM and other capabilities) partnering with the different teams and reporting back recommendations
- Challenges business propositions, providing clear reasoning and evidence
- Development of User experience standards for Global websites
- Production of deliverables including (but not exclusively) customer research, sketches, journeys, wireframes to help drive user experience discussions, gain stakeholders approval and communicate guidelines, recommendations and best practices
- Ensure all outputs adhere to all relevant Unilever policies and standards e.g. accessibility, security, performance
