Team Lead-management Resume Samples
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Team Lead-management Resume Samples
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JM
J Mills
Jerrold
Mills
5003 Grant Field
Boston
MA
+1 (555) 131 9013
5003 Grant Field
Boston
MA
Phone
p
+1 (555) 131 9013
Experience
Experience
Boston, MA
Case Management Team Lead
Boston, MA
Runolfsson Inc
Boston, MA
Case Management Team Lead
- Assists with performance evaluations and provides input into hiring and disciplinary actions
- Assists in development and revision of guidelines, pathways, and protocols
- Assists in facilitating care coordination staff meetings along with director and/or manager
- Assists in maintaining departmental budget within established fiscal guidelines
- Acts as resource for case managers and practitioners and assists with problem-solving and difficult cases
- Assists in coordinating department training activities
- Coordinates and assists with ongoing physician education related to care coordination
Detroit, MI
Team Lead Resource Management Team
Detroit, MI
Barton-Sanford
Detroit, MI
Team Lead Resource Management Team
- Liaison with all levels within organization with regard to resource planning and work flow management
- Ensure that work flow management is achieved for all practices / segments
- Review of complex Management Information System (MIS) reports with respect to work flow and utilization
- Update the Assistant Managers about team proceedings
- Handle escalations for resolution of work scheduling conflicts
- Should perform the mid year review and the annual appraisals as well as monthly reviews
- Counsel and mentor team members
present
Philadelphia, PA
Trade Management Operational Team Lead
Philadelphia, PA
Kiehn Inc
present
Philadelphia, PA
Trade Management Operational Team Lead
present
- Providing oversight, escalation, and leadership to daily operating activities related to import and export activities Broker / Forwarder Management
- Providing oversight, escalation, and leadership to daily operating activities related to import and export activities
- Assist in maintaining Export/Import Compliance Policies, Procedures and Manuals
- Manage and monitor Restricted Party Screening system
- Manage Export Compliance Program that will be implemented throughout the region and provide support acquisitions during the due diligence phase
- Broker / Forwarder Management
- Submit export license applications to the US Government for approval
Education
Education
Bachelor’s Degree in Early Childhood Education
Bachelor’s Degree in Early Childhood Education
San Diego State University
Bachelor’s Degree in Early Childhood Education
Skills
Skills
- Performs interim quality control checks for accuracy
- Maintains and updates policies and procedures and desktop procedures for all department functions
- Monitor incentive compensation program and recommends changes if necessary
- Leads day to day staff operations related to Early Stage, Late Stage or Bilingual Delinquency management
- Reviews various month-end reports, exception reports, audits and internal control testing to ensure they are completed in accordance with established procedures and timelines
- Evaluates department procedures and recommends changes to department leadership
- Reviews reports for accuracy and up-to-date information
- Leads group meetings to communicate issues, changes, company business, and department progress toward meeting goals
- Oversees staff training and assists in career development
- Completes special projects as assigned by management
15 Team Lead-management resume templates
Read our complete resume writing guides
1
Knowledge Management Team Lead Resume Examples & Samples
- Interaction with development groups, project managers, and product owners to raise awareness of knowledge management responsibilities regarding onboarding of new applications, products or services
- Establishing, implementing, and enforcing quality standards for knowledge creation and maintenance
- Knowledge-related reporting and training
- Development of self-help strategic solutions and content
- Analysis of knowledge usage and efficiency statistics
- Contribution to vendor and employee training efforts
- Project and resource management
- Managing work streams and workflows, including requests, feedback and submissions of new knowledge
- Employee team management, and career development
- Participation in and contribution to departmental continuing improvement initiatives
- Bachelors degree and/or extensive relevant experience
- Minimum of five years experience in technology environment
- Significant knowledge management and/or technical writing experience
- ITIL and/or Six/Lean Sigma background desired
- Solid client service, people management and interpersonal skills
- Proficiency with MS-Office Productivity Applications
- Experience in the financial industry
2
Team Lead Resource Management Team Resume Examples & Samples
- Ensure that work flow management is achieved for all practices / segments
- Liaison with all levels within organization with regard to resource planning and work flow management
- Counsel and mentor team members
- Handle escalations for resolution of work scheduling conflicts
- Review of complex Management Information System (MIS) reports with respect to work flow and utilization
- Should perform the mid year review and the annual appraisals as well as monthly reviews
- Responsible to approve leaves —over time and transport for members
- Update the Assistant Managers about team proceedings
- Help Assistant Managers when asked and required
- Address the issues of team members and give action items and follow up on the same
- Get feedback on team members from the respective segment leads on a regular basis to understand if there are any issues
- At least 2-3 years of work experience
- Any Bachelors / Masters Degree
3
Team Lead-service Management Resume Examples & Samples
- Be the accountable owner and subject matter expert for the Credit Suisse Request Management tools using market knowledge to help create and deliver on an overall tools strategy
- Ensure that technical solutions and development adheres to defined best in class in order to maximize the customer experience and minimize impact on the support teams
- Be able to lead a small team in multiple geographical locations, managing their career and technical development, and building a good team/work ethic and high morale to improve the effectiveness of the team
- Effectively manage vendor relationships with both product suppliers and our resource outsourcing partners
4
Team Lead, Partner Management, SMB Resume Examples & Samples
- Lead a high-performing team of 5-10 Partner Managers
- Coach, develop and inspire your direct reports
- Become an expert in Facebook’s solutions for businesses of all sizes
5
Crisis Management Team Lead Resume Examples & Samples
- Manage the day-to-day operations of your team through scheduling, shift approvals, team and one-to-one meetings, while working collaboratively with other team leads
- Includes handling escalated and complex fraud investigations, urgent escalations, property damage claims, and personal safety concerns or other crisis management
- May also include project management (incl. developing project management abilities within your team) and light data analysis
- Foster employee happiness by creating team connections, communicating direction and goals, and providing regular performance feedback that fosters positive employee career growth
- Develop and refine a working knowledge of all workflows, and train and coach your team to ensure that these are followed to a high standard of quality and performance
- Think critically and constantly evaluate policies and procedures; find ways to increase efficiency and customer satisfaction
- Understand top user issues and other quality or customer insight data, and support your team in making data-supported recommendations to improve our product, policies, and procedures
- Serve as Point of Contact for urgent or other sensitive cases within your region, spending time each week working on tickets and other escalated issues to refine subject matter expertise
- Drive your team to meet and exceed metrics expectations; understand how leverage the team to improve outcomes and take action to meet goals
- Understand how to balance and prioritize the above based on seasonality and the needs of customers, team and Airbnb
- Lead and/or participate in projects outside of the scope of your department, as assigned by your manager
- More than 5 years experience leading, inspiring and motivating other to meet goals and metrics
- Experience in working with customers, preferably in a leadership role or crisis management role
- Strong analytic and critical thinking skills; must be able to tell a story with data and metrics
- Excellent written and verbal communication skills; presentation skills a bonus
- Maintaining high levels of confidentiality while performing investigations
- Works well in ambiguity and embraces the adventure!
- Language proficiency in English and (1) other Asian language
- Experience in any of the following
6
Delinquency Management Team Lead Resume Examples & Samples
- Leads day to day staff operations related to Early Stage, Late Stage or Bilingual Delinquency management
- Evaluates department procedures and recommends changes to department leadership
- Monitor incentive compensation program and recommends changes if necessary
- Performs interim quality control checks for accuracy
- Reviews various month-end reports, exception reports, audits and internal control testing to ensure they are completed in accordance with established procedures and timelines
- Maintains and updates policies and procedures and desktop procedures for all department functions
- Acts as liaison with other departments and coordinates work flow as needed
- Reviews reports for accuracy and up-to-date information
- Leads group meetings to communicate issues, changes, company business, and department progress toward meeting goals
- Oversees staff training and assists in career development
- Completes special projects as assigned by management
- Establishing Focus:Ensures that people in the team understand how their work relates to the business’ mission
- Decisiveness:Take charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made, when time is critical
- Forward Thinking:Anticipates possible problems and develops contingency plans in advance and notices trends and develops plans to prepare for opportunities or problems
- Initiative:Does more than what is normally required in a situation and seeks out others involved in a situation to learn their perspectives
- Managing Performance: Sets specific, measurable goals that are realistic but challenging with dates for accomplishing and enlist other’s support in obtaining the information, resources, and training needed to accomplish their work effectively
7
Director, Fiduciary Management Team Lead Resume Examples & Samples
- Hold a Category A or B level qualification under Jersey Financial Services Commission Regulations or Guernsey Financial Services Commission Codes of Practice
- Proven industry experience at a Senior Management level
- Maintain the minimum annual Continuing Professional Development (CPD) requirements of the held qualification and as required by regulatory authority
- Proven ability to manage senior people in a ‘professional service firm’ environment
8
Delinquency Management Team Lead Resume Examples & Samples
- Perform and supervise all personnel and functions related to residential mortgage collections
- Provide essential coaching and training to ensure production and collection performance expectations are met to a staff of 15:1
- Assist in coordinating and implementing initiatives to support department goals
- Develop strategies to target priority assets
- Monitor and evaluate calls to improve the quality of service to our customers
- Manage portfolio assets to ensure all are actively worked in accordance with requirements and guidelines, including adjusting collections strategies as needed
- Review and monitor progress of routine collection activity, delinquency reports and exception reports; adjusting strategies as needed
- Monitor & review incentive compensation program with agents and recommend changes if necessary. Monitor staff collection calls to assess compliance with FDCPA, applicable laws and regulations and provide feedback to improve overall performance
- Actively conduct and participate in meetings, presentations and facilitate topics when necessary
- Provide additional support to departmental staff by actively walking the floor to answer questions and assists with escalations
- Provide support to peers by assuming work responsibilities for team members including coaching, development and performance management when necessary
- Partner with all levels of leadership across the organization to provide support and discuss best practices
- Be accountable to effectively drive results to impact telephony and collections performance metrics
- Develop bench strength by actively monitoring and focusing on succession planning and career development for agents
- Results Orientation: The ability to focus on the desired results of one’s own or one’s team work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them
- Strategic Thinking: The ability to analyze the competitive position by considering trends, existing and potential customers, and strengths and weaknesses as compared to competitors
- Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and solutions
- At least 3 years experience in collection and customer service
- At least 2 years experience in supervisory or management role
- Basic knowledge in government programs and GSE loan servicing requirements; particularly Fannie Mae. Adhere to stated timelines and government or agency regulatory and servicing requirements
- At least 2 years experience in mortgage servicing
- At least 1 year experience in a call center environment
9
Team Lead-local Laws & Regulations Management Resume Examples & Samples
- Ensuring Compliance with local laws and regulations including Software Technology of Parks India Regulations, Department of Telecommunications’ Regulations, Labor/Employment Law Regulations
- Applying for STPI licenses and renewals including but not limited to LOP (Letter of Permission), Green Card
- Renewal of certificates under the IT policy viz. IT Certificate, Electricity Duty exemption Certificate, Octroi Duty exemption Certificate
- Registration of new sites under Department of Telecommunications
- Applying for CLRA licenses and adherence to Labor Laws
- Publishing and maintaining MIS for tracking open issues to closure
- Assisting in reviewing timely implementation of regulatory changes
- Assisting in monitoring and closing timely implementation of action items merging from regulatory exams/reviews
- Tracking compliance with regulatory requirements
- Keeping abreast of changes to applicable local laws and JPMCB corporate policy
- Maintaining master guidelines document covering Legal and Compliance advisory on adherence to local laws and regulations
- 1-3 years regulatory or risk management experience gained within a financial institution or regulator
- Experience in laws/issues facing the offshoring/outsourcing industry including Labor Laws, Software Technology of Parks Regulations and the Department of Telecommunications Regulations preferred
- Good interpersonal skills, with the ability to establish credibility and strong partnership with business partners and other support functions
- Able to communicate well and work in a cross-functional team to achieve common goals
- Graduate/Post Graduate
- Law degree or other closely related professional qualification will be beneficial
10
Team Lead Incident Management Resume Examples & Samples
- Manages critical incidents to ensure consistent and effective engagement of technical teams, quality troubleshooting actions and timely restoration of service
- Participates in severity incident troubleshooting bridge calls to ensure the proper engagement, coordination and performance of extended support teams
- Carries out quality communication during incidents, to both internal and external audiences, including upper management and CIO-level customer contacts
- Manages high-visibility customer escalations requiring immediate follow-up
- Oversees all critical incidents and customer requests for timely service restoration and effective post-incident follow-up
- Participates in the Problem Management process upon service restoration to ensure root cause is identified and remedial actions are applied
- Ensures effective tracking and documentation of incidents for organizational and executive review, follow-up and strategic planning
- Compiles information of incidents handled for reporting, analysis and continued service improvement purposes
- Performs post-issue trend analysis to proactively identify potential failure points at solution, system or customer-level
- Drives strategic projects to ensure overall improvement in system/solution health and effective overall technical engagement, including but not limited to internal processes, solution quality, system stability, organizational alignment and customer behavior
- 4 years technical experience in supporting high availability solutions
- Proven record of high level of professionalism, maturity and successful performance as an individual contributor is a must
- Proven technical/functional knowledge of Sabre products, or equivalent
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
- Ability to think critically, analyze, listen, clarify, solve problems and work independently
- Ability to multi-task under pressure
- Proven sense of urgency, attention to detail and high sense of responsibility
11
Incident & Problem Management Team Lead-dr Resume Examples & Samples
- Manages and oversees the execution of project plans for any scope; ensuresadherence to all department and technology standards and procedures, including all documentation requirements
- Responsible for short and long term FTE planning
- Performs and oversees application development and testing efforts, including the review of specifications, preparation and execution of testing; may be called upon to coordinate the completion of integrated testing efforts
- Translates requirements to assist staff in preparing detailed specifications for system enhancements
- Recommends designs based on business requirements. Identifies issues and concerns
- Ability to act as a client liaison to review priorities and manage the overall client queue
- Builds rapport within the organization
- Effectively communicates anddevelops a professional level of cooperation across the organization
- Maintains efficient operation and effectiveness of supported applications
- Recommends new technology, policies or processes to benefit the organization and improve deficiencies
- Typically will lead technical evaluations of vendor software
- Completes status reports and must be able to present projects, status or activities to senior management
- Demonstrates a strong understanding of the business environment and needs within the area of responsibility
- Ability to understand technical, business and operational impacts of a project or problem
- Responsible for the job growth and career development of staff members by providing training plans, guidance and sharing knowledge
- Recommends and initiates new policies and procedures which will improve the performance and effectiveness of the department
- Responsible for performing tasks in a manner that are compliant with applicable laws and regulations and / or that serve to help the company be in compliance with laws and regulations that apply to the business line the position supports
12
Team Lead-identity & Access Management Resume Examples & Samples
- Experience in ITIM workflow customizations, Knowledge of ITIM API’s
- Knowledge in working with LDAP servers and disparate data sources
- Strong ITDI integration experience and the support and development of assembly lines
- Ability to develop custom adapters for ITIM and perform provisioning integration using IDI with various end systems such as Tivoli Access Manager, Active Directory, Oracle, Mailing systems etc
- Experience in implementing Single Sign On solutions with Access Manager to different back end products
- Experience in WebSphere Application Server, WebSEAL, Message Queues, DB2
- Experience with UNIX Mid-Range Hardware Platforms - Preferably IBM P6, P7 Architecture
- Network Architecture & Network Security Concepts a Plus (TCP/IP, Cisco Load-Balancers, DMZ, Firewalls, etc)
- Ability to troubleshoot and isolate technical issues and make appropriate changes as necessary
- Ability to evaluate basic risk management approaches
13
Delinquency Management Team Lead Resume Examples & Samples
- Monitor & review incentive compensation program with agents and recommend changes if necessary
- Monitor staff collection calls to assess compliance with FDCPA, applicable laws and regulations and provide feedback to improve overall performance
- Results Orientation: The ability to focus on the desired results of one’s own or one’s team work
- Setting challenging goals, focusing effort on the goals, and meeting or exceeding them
- Managing Performance: The ability to take responsibility for one’s own performance, by setting
- Clear goals and expectations, tracking progress against the goals, and ensuring feedback
- Strategic Thinking: The ability to analyze the competitive position by considering trends, existing
- And potential customers, and strengths and weaknesses as compared to competitors
- Influencing Others: The ability to gain others’ support for ideas, proposals, projects, and
- Solutions
- Building Collaborative Relationships: The ability to develop, maintain, and strengthen
- Partnerships with others inside or outside the organization who can provide information,
- Assistance, and support
- At least 2 year experience in a supervisory or management role
- Basic knowledge of government programs and GSE loan servicing requirements; particularly Fannie Mae. Adhere to stated timelines and government or agency regulatory and servicing requirements
- Readiness to travel 10% annually
- Strong communication, both written and oral
14
Team Lead-identity & Access Management Resume Examples & Samples
- Line management of the team, including daily administration and recruiting when necessary
- Ability to breakdown the value chain; analyse the risk and propose some controls to mitigate it ; level 1 control or mainly “quality control”
- Coordinate with various stakeholders on implementation of controls and governance models to strengthen access rights for specific perimeters
- Ensuring application reconciliation and line manager recertification tasks are performed within the stipulated deadline
- Analyse controls dashboards and take appropriate measures to further synthesize the controls function
- Ensure planned control events like recertification and reconciliation are completed on time
- Maintains a change management record for the access rights management application
- To provide direction, training/coaching and support, with a special focus on increasing the functional and technical knowledge of each member of the team
- Investigation and report of any security incidents mainly on access control to management and following-up of detected security exceptions and containment
- To contribute to IT quality and process improvement generally
- Coordinating and operating of IT Security access control procedures in accordance with the global security and local regulation requirements
- Making monthly user/system accounts reports to management
- Good reporting and monitoring skills
- Work off his / her own initiative
- Technical proficiency in Basic Unix/Linux, Windows NT/2000/XP operating Systems, Mainframe; Internet web services; Sybase, Oracle and other relational Database Systems; Active directory
- Scripting skills appreciate
15
Trade Management Operational Team Lead Resume Examples & Samples
- Providing oversight, escalation, and leadership to daily operating activities related to import and export activities Broker / Forwarder Management
- Lead continuous improvement & productivity initiatives; implement changes required by regulatory changes related to: import/export, security, etc
- Drive cost productivity (Brokerage RFP’s, FTA’s)
- Development of Direct Reports (performance and development reviews)
- Management of Trade Compliance related record retention
- Assist in maintaining Export/Import Compliance Policies, Procedures and Manuals
- Determine applicability and requirements of exporting and importing products under International Traffic in Arms Regulation (ITAR), Export Administration Regulations (EAR), Office of Foreign Assets Control (OFAC), U.S. Customs regulations and other trade regulations as appropriate
- Manage and monitor Restricted Party Screening system
- Manage participation and maintain certification in C-TPAT
- Manage Export Compliance Program that will be implemented throughout the region and provide support acquisitions during the due diligence phase
- Oversee the sanctioned party screening process and work with the Analyst, Export Compliance to insure that issues are resolved timely and accurately. Monitor the reporting of the screening process metrics
- Submit export license applications to the US Government for approval
- Prepare and file all US Government reports as mandated by the EAR
- Support, advise and inform other functional areas of the as needed for special programs and projects
- Provide support in connection with internal/external audits and investigations
- Establish compliance assessment audits, assist in investigations and support the implementation of corrective actions
- Implement trade compliance policies and procedures by providing formal and informal communications and guidance to internal and external customers regarding all conditions of the export and import authorizations
- Make formal presentations in meetings, and responds to questions from management, employees, customers and vendors related to export/import compliance
- A minimum of 5+ years of experience in relevant field (e.g. International Business, Business, Trade Compliance, Import, Export, etc.)
- 5 or more years of experience in import / export / customs for a high tech company
- Proven working knowledge of international business, computer skills and ability to communicate globally
- Licensed Customs Broker a plus
- Proven excellent interpersonal skills, have excellent written/verbal command of English and exceptional organizational and follow-up skills to drive projects to completion
- Proven ability to interface with a variety of levels and positions, maintain confidentiality and exhibit the aptitude to coordinate and prioritize multiple activities
16
Team Lead, Partner Management, SMB Resume Examples & Samples
- Creative, resourceful, detail-oriented, and organized
- Exceptional ability to prioritize and focus on driving growth
- 3+ years of management experience (preferred)
17
Frontline Lead for Utilization Management Team Resume Examples & Samples
- Current RN license in the state in which the nurse is / will be required to practice
- Progressive clinical experience preferably in an acute care, skilled or rehabilitation clinical setting
- Experience working with Milliman or Interqual criteria
- Prior Medicare / Medicaid experience
18
Management Control Solutions Team Lead Resume Examples & Samples
- Manage and coordinate the team of 2 business analysts (planning, time tracking, tasks repartition…)
- Contribute to the quarterly release process of the ARC application
- Master’s degree or equivalent by experience in Finance/IT
- Professional experience: At least 3 years of relevant experience as business analyst in Finance or tools administration (management control, finance department)
- Experience in system administration is a plus
- Knowledge of VBA is a plus
- Experience of reporting tool (eg. Business Object) is a plus
- Ability to work in a fast changing environment and willing to work with international locations
- Strong team spirit, strong analytical and problem solving skills
- Fluent in English (minimum B2 Level, CECRL certificate), French is a plus
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
- Available for a training period abroad (up to 3 months)
19
Configuration Management Team Lead Resume Examples & Samples
- Shall have at least five (4) years’ experience with two or more commercial software products used for configuration management (e.g., PLM (Product Lifecycle Management (Teamcenter)), ALM (Application Lifecycle Management), DOORS systems)
- Shall have at least ten (7) years’ experience working with development teams and project managers to develop and maintain configuration baselines (development, test, production, etc.) supporting complex electronic hardware and project engineering development and support models
- Responsible for Data transfer and configuration items from configuration system to another between business units
- Responsible ad hoc reporting and metrics. Creates spreadsheets, presentations, reports, and documents using a variety of software
- Supports the ESC in completion of Policy Deployment and Continuous Improvement activities
- Shall work under limited supervision
- Thorough understanding of SAE EIA 649B
20
Flag Management Team Lead Resume Examples & Samples
- Analyze large flag data sets provided by UHC PI’s Advanced Analytics teams
- Obtain and prepare claims volume forecasts for Leadership
- Create and develop reports using complex reporting tools
- Lead, assign and track weekly flag inventory derived from UHC PI AA Leads Project
- Collaborate with UHC PI and UHC Benefits Configuration teams to ensure flags are placed timely and accurately
- Responsible for responding and submitting rebuttals to QA team as needed
- Create and develop process flows, policy & procedures and job aids then submit to KANA
- Handle and responds to escalated inquiries or requests from Management or internal sources
- Review process efficiency and effectiveness and identify process improvements by creating macros or databases
- Ability to mentor new and current employees on processes as needed
- Represent Flag Management team and serve as SME as needed
- Provide explanations and interpretations within area of expertise
- May perform additional duties as assigned
- Knowledge of claims platforms
- Experience using case management tools such as PICTS, DETECTS, TIPS, and AO DB
- Experience using reporting tools such as SAS Self service PICTS and TIPS Reporting
- Knowledge and experience working on various approaches to healthcare fraud
- Experience in managing diverse group of stakeholders
- Lean/Six Sigma Yellow Belt Certified
- Ability to adapt in a dynamic and high-growth environment
21
Team Lead, Asset Management Team Resume Examples & Samples
- Team Lead the Field Services Deployment Team
- Act as interface between customers DHTS personnel
- Analyze user computing needs and define software functional specifications
- Determine user hardware and software requirements
- Identify clinic type to ensure model is observed (DPC, CPDC, Community Connect, DUH, DRH, DRaH, etc.)
- Assess clinic/hospital area
- Work with stakeholders to ensure hardware supports components
- Weekly reports to leadership
- Report weekly to SharePoint the status of your projects
- Work with networking and denote where jacks/power may additionally be needed such that they can determine if they require additional equipment and prepare estimates
- Order hardware based upon standards and cost centers
- Deliver and deploy
- Train staff along with documentation/KB Articles and communication to operational teams
- Maintain liaison with representatives of other organizations, professional organizations and vendors to ensure utilization of current principles and techniques
- Participate in development of long range planning for new projects and facilities
- Strong documentation skills. Must be able to present data collected from tools in easy to read format. Must be able to outline ideas and express them in non-technical terms when required
- Strong interpersonal communications skills. Must know how to exchange information and maintain open, effective communication with peers, subordinates, and management
22
Materials Management, Team Lead Resume Examples & Samples
- Ensure raw material, packaging component and consumable sampling procedures are in place to meet regulatory requirements and all sampling associates are adequately trained before performing sampling work
- Ensure sampling work is performed in accordance with client agreements, internal procedures and GMP requirements
- Perform testing of materials and finished products
- Identify and report cGMP or SOP compliance issues as necessary
- Ensure compliance with in-house safety SOPs and work practices
- Advanced project management skills are routinely practiced for multiple concurrent projects of moderate to high complexity
- Mathematical and scientific reasoning ability
- Capable of rapidly learning multiple unfamiliar principles or techniques with minimum training
- Able to lead difficult discussions with customers and drive the to an acceptable resolution
- Proactively identifies and implements new technologies and understands their impact on Catalent offerings
- Recognized by internal/external customers as subject matter expert with high credibility
23
Frontline Lead for Utilization Management Team-intermountain Region Resume Examples & Samples
- Report trends
- Develop system-view recommendations
- Implement appropriate actions to control trend
- Create and conducts provider outreach initiatives
- Ensure compliance with regulatory requirements
- Recommend alternatives if appropriate using your knowledge of clinical protocols
- Identify members for specific case management and / or disease management activities
- Monitor case management activities, post-discharge calls, discharge planning and pre-assessment of elective admissions
- At least 2 years prior supervisory experience
- Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems if 10Mx1M
- BSN or Bachelors degree in a related field
24
Psys Expense Management Team Lead Resume Examples & Samples
- Provides complex and occasionally highly complex financial analysis for a financial function or a business, typically exercising a strong understanding of the business to determine the best method for achieving objectives
- Consults with business leaders to guide and influence strategic decision-making within a broad scope
- Forecasts financial results within a broad scope
- Leads business initiatives, typically leading analysts across multiple sub-functions within finance
- Identifies opportunities for process improvement and policy development and engages in the design
- Represents the business unit during cross-regional or cross- functional planning processes
- Provides mentoring and guidance to analysts
- First level university degree with a focus in business or economics; advanced degree or accounting certification (e.g., CPA, MBA) preferred
- Typically 6+ years of experience as a financial analyst
- Typically experienced in more than one finance function
- Excellent understanding of accounting principles and financial analysis, with advanced knowledge in one area
- Excellent business application skills (e.g., Microsoft Excel)
- Superior teamwork skills
25
Trade Management Operational Team Lead Resume Examples & Samples
- Providing oversight, escalation, and leadership to daily operating activities related to import and export activities
- Broker / Forwarder Management
- Bachelor’s Degree with minimum of 5 years of experience in relevant field (e.g. International Business, Business, Trade Compliance, Import, Export, etc.)
- Minimum of least five years of experience in import / export / customs for a high tech company
- Must have excellent interpersonal, written and oral communication skills, ability to learn quickly, work independently with minimal supervision, manage and prioritize multiple tasks, and lead complex projects in a team environment
- Excellent administrative and organization skills required
- Certification/License: Licensed Customs Broker a plus
26
Team Lead Campaign Management Resume Examples & Samples
- Effective resource management to coordinate efforts of the team on major campaigns, ability to assess and manage workload across the team, allowing agile response and balanced resource utilization
- Actively partner and build strong working relationships with Directors, Managers & key teams, Account Management, Sales and Creative/Design, to ensure services team drives flawless execution and great customer service
- Project management skills to drive creative delivery, campaign monitoring and troubleshooting
- Deliver client workshops to improve asset content, creative delivery, and raise awareness of Amazon policy, all based on a deep understanding of the end-to-end user journey
- Contribution to regular reporting of key metrics to the upper management team
- Participate in hiring and mentoring the team in collaboration with your manager
- Contribution and ownership of local and international initiatives relating to improvement of products, workflows, and go to market for new products
- Experience with Trafficking, Technical Account Management, Project Management, and Creative Production – with related insights on typically associated tools and processes
- Strong academic credentials: Bachelor’s degree in Media, Computer Science, or Business preferred or equivalent work experience
- Excellent presentation, verbal and written communication skills in English and German
- Detailed oriented – but with an ability to grasp the big picture
- Client facing and service oriented, demonstrating ability to represent the business with clients, agencies and key internal stakeholder
- Background in ad-operations/creative production with first experience of building and managing a team
- Ability to lead change management initiatives in the team that continuously enhance the customer experience and process efficiency
27
Materials Management Team Lead Resume Examples & Samples
- Oversee the daily workflow of sampling activities
- Support OTD of projects by ensuring that sampling timelines are met
- Inspect consumables for conformance to specifications
- Perform inventory verification as required
- Perform review & verification of analytical data in accordance with in-house SOPs
- Establish and maintain technical communication with other Catalent groups
- Communicate effectively with both internal and external customers, peers and management to facilitate the smooth and timely completion of projects
- Identify and participate in materials management continuous improvement opportunities
- Has substantial breadth/depth of technical acumen in multiple techniques with significant expertise in one or more techniques and can understand their application in context of pharmaceutical services offerings
- Well organized with ability to handle and direct multiple activities simultaneously
- Excellent written and verbal communications skills with internal and external customers
- May be accountable to meet business unit targets
- Excellent motivator, well-versed in team development
- Lead by example according to Catalent's values and culture
- Ability to interpret, provide and manage a variety of instructions furnished in written, oral, diagram, or schedule form across multiple work groups
- Ability to work effectively under pressure to meet deadlines
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AM Chase Wealth Management Centralized Lending Team-team Lead Resume Examples & Samples
- Lead a team of 8 - 10 Lenders and Analysts dedicated to the seamless delivery of the Securities Based Lending products to CWM (Chase Wealth Management) clients
- Ensure all new credit requests and annual reviews are completed according to Reg. B guidelines
- Partner with Global and Domestic CLT leadership to provide appropriate oversight of credit and operational risk
- Candidates should have 5-10 years of private banking/asset management, and mastery level credit/lending experience
- Strong communication and interpersonal skills. Accountable for team delivery of excellent customer service
- Ability to effectively document and implement new and updated processes
- Strong understanding of financial markets and securities industry
- Ability to motivate and lead an integrated credit team with a range of personality types
- Solution oriented problem solving skills
- Possess strong skills in Excel, Word, Visio, Outlook and PowerPoint
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Case Management Team Lead Resume Examples & Samples
- To develop team of Case Management Analyst in research, and maintaining appropriate KYC records in the system
- Facilitates appropriate work orders to the agreed SLAs
- Extracts relevant data from various sources
- Removes “false positives” from initial record screen
- Scans original documents into the system
- Summarises and / or translates non-English language documents (to a compliance standard)
- Strong analytical skills with an established record in research and quantitative data processing
- Experience in managing small to medium team
- Organized with an attention to detail – understands the importance of corporate standards, procedures and approval processes
- Managing multiple tasks and activities simultaneously
- Well-developed communication, questioning and listening skills
- Working fluently in English and another language
- Experience of working in Microsoft applications at intermediate level
- Able to prioritize and rationalize issues and opportunities, as well as adapt maturely to changes comfortably and quickly in a fast-paced working environment
- Team player who is able to work in a complex matrix environment with partners in multiple locations and time zones
- Self-starter who demonstrates initiative and proactively contributes ideas and solutions
- Undergraduate degree from a recognized university
- Experience working in the financial services and/or KYC research related business industries would be an advantage
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Team Lead, Materials Management Resume Examples & Samples
- Act as expert support on business processes in the areas of SAP MM/WM
- Lead the development/configuration and maintenance of application systems by conducting meetings with users to determine their system requirements
- Manage small, geographically dispersed team. Provide continuous feedback, development and training opportunities for team members and conduct formal evaluations. Motivate and incentivize employees to optimize team performance
- Ensure team members adhere to relevant policies, procedures, and guidelines
- Provide input to the Global Template for applications to ensure that system remains stable and supportable. Assist with enforcing adherence to the template
- Apply technical knowledge to all phases of systems analysis for Planning, Purchasing, and Warehousing and consider the business implications of the application to the current and future business environment
- Conduct functional and/or technical reviews and walks-through of IT design documentation with the development and the design team members
- Ensure the release of system changes according to Teleflex validation procedures
- Deliver consistently high quality service and solutions that meet business requirements and ensure goals are accomplished in line with business objectives
- Participate in projects and rollouts of the application (either on full-time or part-time basis)
- Track, monitor, review, and report project progress where appropriate (e.g. subsets of projects)
- Share ideas, information, knowledge, and data proactively to accomplish collaboration for the success of the team, project, or task
- BA/BS in Computer Science, Business Information Systems, Supply Chain, or Logistics. Super-user experience in SAP may be considered in lieu of unrelated degree or no degree
- Minimum of 5 years SAP configuration
- Experience in a FDA regulated environment preferred
- Participation in one or more full cycle of SAP implementations. Experience in other large scale projects or implementations may be considered in lieu of an SAP Project
- Experience in managing a project or small team
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Performance & Management Systems Team Lead Resume Examples & Samples
- Work with IT&S and Central Systems and Tools team to adopt Tools, Standards and Processes to support Performance Management in the area of OMS, Production Efficiency Improvement (PEI) ,Risk Management, MoC, Group Audit and Learning to improve Area Performance and Standardization
- Recommend key insights from Area Management Information that can be used to make business key decisions while interacting with Vice President for Ops Team, Procurement & Supply Chain and Finance Team
- Implement Management Information (MI) reports from Central Team, analyse and develop trending reports to support development of business and technical strategies globally
- Support the GOO Strategy by optimizing production by managing deferrals
- Manage Area Key Performance Indicators
- Ensure that the Performance and Management systems toolset and associated working practices are consistent with the Upstream Defined Practice and Upstream Recommended Practice
- Identify best practices for standardizing and sharing with the performance Management Central Team
- Manage and monitor GOO Operations Cost on monthly basis and ensure Budget is aligned with 8 Quarters activity set
- Responsible for ensuring Risk Process is fully functioning in Oman Area including key process safety and business Risks
- Manage and maintain Oman Area MoC procedure and system covering Plant, Process, and People for both temporary and permanent change
- This role is only open to Omani Nationals
- Bachelor’s degree in engineering, operations, business or equivalent. Additional Commercial experience will be an added advantage
- At least 7 - 10 years’ experience in an oil and gas Upstream environment and a good understanding of Upstream Operations processes
- Should be able to travel to site ( interior ) regularly
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Engagement Management Team Lead Resume Examples & Samples
- Serve as the liaison between the integrated suppliers and program management and the program IPT
- May act as the Control Account Manager (CAM)
- Overall performance, management and reporting of integrated suppliers to achieve prime contract technical, functional, financial, and quality objectives in support of DoD and Government Contracts
- Supply Chain bid/proposal activities for strategic pursuits and internal strategies
- Utilize source selection techniques (best value, Total Cost of Ownership etc.), perform cost analyses, conduct negotiations, and identify supplier and organizational risks
- Manage supplier performance to cost, schedule and quality requirements
- Interface with internal and supplier cross-functional organizations
- Provide change management guidance for new integrated engagements
- Provide routine status to Program Management and Supply Chain Management
- Your team identifies, structures, sources, negotiates, plans, and executes integrated engagements for materials and services
- Your team compiles and analyzes data to perform financial analysis and reviews proposals to establish organizational cost objectives
- Minimum of 8 years of experience in Integrated Supply Chain management
- Experience with MRP planning and implications to the supply base
- Experience with FAR, DFAR, CAS, TINA based Procurements
- Experience with MS Office (Word, Excel, PowerPoint)
- Experienced presenter to all levels of management including senior executives, customers, and program managers, with the ability to routinely articulate in a clear, concise and decisive manner
- Experience with Integrated Product Team (IPT)
- Extensive experience with supplier management or organizational change management
- Experience in recognizing and mitigating risk and risk impact, and work to resolve with appropriate contacts
- Experience in Integrated Supply Chain Technology Management with demonstrated ability to lead people and teams
- Lean/Six Sigma experience leading process improvement events and root cause corrective action activities
- Experience with MMAS, CPSR, AS9100, or ISO-9001 audit preparation and corrective action process
- Ability to travel as required for the position (25% - 50%)
- Extensive experience with supplier negotiations and associated procurement documentation
- Integrated Product Team (IPT) leadership experience
- MS Access database programming
- Experience managing a Supplier Managed Inventory (SMI) program or PO automation in an SAP environment
- Experience with Six Sigma and productivity improvement
- Experience in writing and reviewing comprehensive Supplier Statements of Work (SSOW)
- Experience with SAP
- Ability to read technical specifications and make sourcing decisions/recommendations
- Sound reasoning and judgment applied to complex problems that require the regular use of ingenuity and innovation
- Apply understanding of the organization to drive collaboration and achieve results
- Mentoring/coaching experience
- Persuasive communication and ability to influence others
- Raytheon Procurement, Subcontracts, MPM, and/or EVM Certifications or industry equivalent such as CPM, CPIM, NCMA, etc
- Bachelor’s Degree in Business Administration, Supply Chain, Engineering or other related degree
- Master’s Degree in Business Administration, Supply Chain, Engineering or other related degree
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IT Systems Management & Configuration Team Lead Resume Examples & Samples
- Escalation for technical problems in functional areas of assignment that have not been addressed by team members
- Monitors the team tickets ensuring they are accepted and worked within the company’s SLA’s
- Provide coaching and guidance for technical and professional development of assigned staff members
- Assist with assessment and development of technology business case development
- Provide input and oversight on team budgets as directed by the team manager
- Serve as the team manager representative when needed for customer meetings, technical planning, and solution development
- Assume team manager responsibilities during team manager absences
- Capacity planning and upgrades to systems
- On-going monitoring of capacity utilization of systems to ensure proper capacity is maintained to support continued use of the system as the organization grows
- Minimum 7 years of experience in technical analysis of systems
- In-depth technical knowledge of workstation and server hardware, operating systems, enterprise management tools, architectures, Active Directory and other system infrastructure technologies
- Expertise in technologies particularly in mid- to large-enterprise environments
- Experience in design, solutions development and consultative roles is important
- Experience leading others in critical situations
- Experience in teaching and coaching others
- Technical proficiency with administering and supporting systems management tools and methodologies
- Ability to develop innovative ideas for generating new approaches to solve problems
- Ability to gather technical requirements and translate into applicable solutions
- Excellent client service and interpersonal skills
- Strong communication skills, ability to collaborate effectively, and attention to detail
- Ability to communicate needs and new ideas with users and management
- Ability to formulate ideas and present recommendations/proposals to IT management
- Ability to write software and hardware evaluations and make recommendations for management review
- Ability to work with vendors to request service and work through urgent product issues
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Team Lead, Partner Management SMB Resume Examples & Samples
- Develop and implement global programs to improve the agency experience
- Experience leading and/or mentoring others
- Entrepreneurial and experience dealing with ambiguity
- Experience building working relationships inside and outside of an organization
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Solutions Management Team Lead Resume Examples & Samples
- Delivers superior customer service while diagnosing and resolving client application, data and connectivity issues in accordance with the internal policies, providing clear and concise documentation
- Provides coordination and clear communication via phone, email and SFDC on case or other client support activities to both internal and external customers
- Organizes, investigates, and resolves assigned work in a timely and effective manner
- Assists with software testing releases as required
- Interfaces/communicates with other departments to ensure product maintenance utilizing established procedures
- Supports application functionality and remains current on release updates and product knowledge
- Works independently on complex clients or projects while effectively managing expectations
- Applies high level problem solving abilities to assist in the resolutions of complex client issues
- Reviews team metrics weekly to ensure efficient operations and areas of opportunity
- Mentors other Solutions Managers
- Precepts new employees
- Assumes leadership responsibilities such as queue management, training, quality review, and project management
- Bachelor’s Degree or equivalent, relevant work experience
- 2+ years’ experience in Healthcare industry
- Comprehensive understanding of hospital revenue cycle preferred
- Solid knowledge of all MS Office Products
- SalesForce experience preferred
- Billing, Coding or Clinical background preferred
- Familiarity with billing requirements both paper and electronic
- Knowledge of 835 and 837 files preferred
- EDI ANSI working knowledge preferred
- Understands hospital and physician client relations and internal client processes
- Supply, Coding or Clinical background preferred
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Team Lead-change Management Resume Examples & Samples
- Coordinate with Change owners and change champions to ensure appropriate communication, review and authorization of changes
- Be the main point of contact for Change communication ensuring that all stakeholders are aware of the high level and product-specific planning and scheduling of changes
- Ensure appropriate adherence to process and governance associated with all change activities in Payments Techology to avoid incurring any breaches of process from Change Management
- Maintain the Forward Schedule of Changes across the Technology estate and identify any potential scheduling conflicts and risks
- Ensuring that key stakeholders are kept informed through the Change lifecycle and that expectations are managed
- Champion Service and Delivery Management processes and ensures that delivery principles and processes are established and adhered to. Encourage teams to use them by demonstrating best practice as well as training and information dissemination to other stakeholders
- Act as a single point of contact for Payments Technology on the Change Process and Service Now Tool
- Overall 7+ years ITIL Service management experience with proven RBS Change Management experience of at least 2+ years
- RBS Service Now Tool expertise
- Excellent communication skills, specifically dealing with staff at all levels
- The ability to influence decisions across all senior levels of management
- Excellent documentation skills with experience of creating support documentation for users
- Excellent approach to planning work, managing priorities and using own initiatives to overcome issues
- Fast in adapting to new procedures and working practices of a dynamic and international environment
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Delinquency Management Team Lead Resume Examples & Samples
- Establishing Focus: Ensures that people in the team understand how their work relates to the business’ mission
- Decisiveness: Take charge of a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made, when time is critical
- Forward Thinking: Anticipates possible problems and develops contingency plans in advance and notices trends and develops plans to prepare for opportunities or problems
- Initiative: Does more than what is normally required in a situation and seeks out others involved in a situation to learn their perspectives
- At least 3 years experience in a supervisory role
- At least 3 years experience working in the mortgage servicing or default mortgage servicing industry
- At least 1- 3 years experience working in MSP (servicing platform)
- At least 3 years experience working with Microsoft Office Excel
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Team Lead Materials Management Resume Examples & Samples
- Performs material handling activities, including material receipt, storage and transfers, to GMP manufacturing facility and finished product from production to interim storage (cold and frozen storage)
- Leads in maintaining material inventory levels using required systems and equipment
- Coordinates/packs/ships materials to both domestic and international markets, including HazMat
- Performs/oversees raw material inspection and sampling
- Works on and supervises assignments per written procedures, where ability to recognize deviation from accepted practice is required
- Adheres to good manufacturing practices and standard operating procedures
- Ensures a safe work environment is maintained in all areas of the warehouse
- Completes GMP forms and/or batch records as required for material receiving, shipping, and freezing activities
- Reviews work throughout the process and at completion, in order to ensure that it has been performed properly
- Plans/organizes work to ensure that activities are performed effectively, and to respond to fluctuating workloads
- Provides oversight and suggestions on special projects such as validation, setup and process development for the warehouse(s)
- Revises/develops SOPs and supports process investigations/ CAPAs
- Attends meetings and team discussions as needed for various activities that impact materials management
- Serves as a back up in the absence of the Team Leads
- Minimum of High school Diploma / GED required
- Additional post secondary education resulting in an Associate’s Degree in a relevant discipline is preferred
- Minimum of 8 years in a GMP warehouse
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods in a GMP environment
- Knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits
- Successful experience in time management of themselves and others
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data, and property
- Working knowledge of standard computer based business systems such as SAP, Compliance Suite, Plateau
- A valid Drivers License is required. CDL preferred
- Must have full knowledge of the proper use and application of personal protection equipment (PPE)
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Absence Management Team Lead Resume Examples & Samples
- Supervises multiple teams of examiners and/or several (minimum seven) technical operations colleagues for a wide span of control; may delegate some duties to others within the unit
- Acts as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests; implements final disposition of the appeal
- Administers company personnel policies in all areas and follows company staffing standards and training recommendations
- Thorough knowledge of claims management processes and procedures for disability
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Wealth Management Closures Team Lead Resume Examples & Samples
- Manage a team of two in processing all account closures as per established process
- Report Wealth Management (WM) Account Closures stats, key indicators and escalate issues to the WM Client Committee and Local Risk Committee as needed
- Lead processes set up for handling Restricted Markets in WM UK, reporting status to BRM, Legal, or C&ORC accordingly
- Ensure that the closure request is signed in accordance with the client mandate and is of adequate standard to process the account closure
- Ensure that all Standing Orders & Direct Debits are cancelled
- Process all final Dividends & Corporate Actions
- Motivate and drive the Account Closing team in achieving the highest standards in processing account closing
- Driving improvements to the overall Client experience by working with other areas of the Bank to ensure a seamless service
- Leading processes review, approvals and implementation as and when required to gain efficiency
- Experienced within the UK Financial Services Industry with knowledge of banking and operational procedures surrounding the Payments process
- Experienced in Client Services with particular exposure to speaking with Clients on the telephone and Client interaction
- Maintaining excellent verbal and written communication skills with internal and external Clients at all times
- Knowledgeable of Account Closing, Asset Transfers and Payments and other Operational transactional administrative experience with a focus around risk
- Knowledgeable of Restricted Markets principles and processes, as well as Cross Border basic rules
- Conscientious, detail oriented individual who works hard in an accurate and time effective manner, always paying strict attention to cut off times and deadlines and achieving deadlines
- Able to multi-task and prioritise within a busy and fast paced, dynamic working environment
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Knowledge Management Team Lead Resume Examples & Samples
- 2 years of experience with USACC
- Knowledge of USACC programs
- Ability to conduct research and provide written and oral reports
- MA or MS degree
- Certified Knowledge Manager with 2 years of experience in knowledge management
- Experience with USACC knowledge management innovations and initiatives within the last 2 years
- Experience with instructional design and development
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Case Management Team Lead Resume Examples & Samples
- 5 years of broad clinical experience, predominantly in pediatric care
- Experience in care coordination, case management, discharge planning, and utilization review
- Effective decision making/problem-solving skills and creativity in problem-solving
- Influential leadership skill
- Demonstrated effective critical thinking skills and ability to anticipate patient discharge needs
- Moderate to expert computer skills
- Working knowledge of financial aspects of third-party payors and reimbursement
- Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
- Manages day-to-day coordination of clinical staff involved in care coordination and discharge planning activities and takes daily assignments
- Acts as resource for case managers and practitioners and assists with problem-solving and difficult cases
- Assists with training and orienting new employees regarding their role in care coordination and quality management as well as appropriate policies/procedures
- Coordinates and assists with ongoing physician education related to care coordination
- Maintains a relationship with other departments and appropriate personnel to facilitate inpatient care coordination process and provide continuity of care
- Maintains knowledge of current relevant state and federal regulations, Joint Commission standards and criteria, and documentation requirements
- Assists in coordinating department training activities
- Assists in development and revision of guidelines, pathways, and protocols
- Assists in determining staffing requirements and levels to ensure that inpatient care coordination services are rendered in the most effective and efficient manner
- Assists in facilitating care coordination staff meetings along with director and/or manager
- Serves as acting manager in absence of manager for problem-solving and informational resource as needed
- Assists in maintaining departmental budget within established fiscal guidelines
- Assists with performance evaluations and provides input into hiring and disciplinary actions
- Performs other responsibilities as required
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Wealth Management KYC QC Team Lead, VP Resume Examples & Samples
- Multi-tasker who can manage multiple streams of work concurrently with competing deadline
- Build relationships and work closely with key business stakeholders, Regional Market Managers, Legal, Compliance, Business Management, Product & Platform and Technology on fulfilling responsibilities of the Client Onboarding & Account Opening Teams
- Ownership and proactive management of policies and procedures; Develop new or amend existing policies, guidelines, and desktop procedures with the Client Onboarding and Quality Control teams and drive global consistency as they are implemented to meet new and enhanced standards
- Identify gaps in policies and processes and liaise as necessary with other business units and stakeholders to escalate issues for resolution
- Perform root cause analysis and work with appropriate groups to recommend controls and solutions when researching risk events, operational processes, and new regulatory initiatives
- Facilitate meetings, prepare documentation, and meeting minutes, as necessary
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Promotes a positive, inclusive and diverse work environment
- 7+ years of experience within financial services, operations, and audit/compliance field preferred
- Experience in AML / KYC and/or Account Opening highly preferred
- Client Onboarding, Underwriting and/or documentation analysis experience preferred
- Strong written and oral communication skills are a must
- Ability to get up to speed quickly with new or unfamiliar subject matter
- Strong client focus and ability to partner with various internal groups
- Independent, self-motivated, with an ability to adapt and be flexible in a team environment
- Ability to communicate clearly and confidently; able to influence internal and external stakeholders
- Ability to directly address conflicts and escalate issues where appropriate
- Strong analytical, prioritization and organizational skills with a high degree of attention to detail
- Strong risk and controls awareness
- Capacity to think laterally and convey an understanding of the big picture
- Maintains a sense of urgency and ability to prioritize/multi-task
- Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
- Demonstrated experience as a key contributing member of a high performing organization with a positive “can do” attitude
- Ability to work under pressure and to fixed deadlines in order to meet production goals
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Case Management Team Lead Resume Examples & Samples
- Lead and encourage excellent performance from colleagues
- Embed a client focused and commercially sound operating model
- Applying critical thinking
- Analysing issues and challenges
- Paying attention to detail and delivering activities on time
- Processing quantitative data and solving problems
- Suggesting solutions (in line with business goals)
- Team leadership and performance management skills, training needs analysis
- Well-developed communication skills
- In particular questioning and listening skills
- Sound understanding of Know Your Customer (KYC) as well as the Accelus Org ID Policy and related procedures
- Bachelor’s degree or equivalent qualification
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Asset & Wealth Management Client Onboarding Team Lead Resume Examples & Samples
- Act as a subject matter expert on AML/KYC matters
- Work closely with key business stakeholders, Regional COOs, Legal, Compliance, Business Management, Product & Platform and Technology on fulfilling responsibilities of the Client Onboarding & Account Opening Teams
- Partner with the Client Onboarding Risk and Controls team to establish a quality assurance program for Client Onboarding to include methodology and sampling methods and ensure compliance with policy and regulatory requirements
- Bachelor's degree or higher in Accounting, Finance, or Business preferred
- In-depth knowledge of risk management techniques from both a detection and mitigation perspective
- Ability to work effectively in a team environment and ability to adapt to a rapidly changing business and technological environment
- Must possess excellent analytical skills, in addition to strong interpersonal and communication skills
- Flexible and able to work in a fast-paced environment to effectively meet deadlines
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Event Management Team Lead Resume Examples & Samples
- Review and understand Business Process Updates and ensure the changes are effectively executed in the team
- Provide assistance as a focal point of contact for agents / peers on process related questions
- Process 1:1 coaching sessions
- Case Follow up - assist management to provide coaching on aged cases they have not managed to resolve
- Manage Process escalations
- Perform follow up on escalations received
- Provide feedback to management regarding gaps found on agent’s performance
- Identify improvement opportunities for the team and recommend actions to Management
- High school diploma (University studies in Business administration or Industrial Engineering is a plus)
- Minimum of 2 years experience in current role
- In-Depth Tower Process Knowledge
- Consistently meeting or exceeding current individual results
- Management Career Path (already identified as someone who wants to follow a management career within HP)
- Full Schedule Flexibility (Any day and any time)
- No disciplinary actions. No SBC violations
- Effective Communication (be able to discuss verbally and written with different internal and external levels., i.e technical and non-technical customers, peers, managers, support groups)
- Time Management Skills (be able to organize and prioritize tasks, both scheduled and non-scheduled)
- Positive leader (motivates oneself and others)
- Good interpersonal skills (Promotes team work and good work environment. Does not generate internal conflicts)
- Conflict Resolution (resolves both customer and people conflicts effectively)
- Cross-tower knowledge is desirable
- Schedule Management (be able to adhere to schedule and provide advice to others)
- Knowledge on “Escalation Guidelines” preferred
- Basic Excel Knowledge - able to manipulate and interpret data
- Knowledge of support group structure (how to interact with other support groups)
- Technical/process knowledge to provide assistance to teammates on different platforms
- Knowledge of OPT processes and standard tool troubleshooting techniques (how to properly and efficiently handle regular errors or needs)
- Knowledge of ERT processes
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Client Lifecycle Management Team Lead Resume Examples & Samples
- The role requires you to have supervision over the production support within the Client lifecycle management Team. This includes supervision and governance over any regulatory remediation projects
- As part of the role, you will also have constant interaction with the Wealth management business where your responsibility will be to handle any escalations and issues pertaining to their client's documents
- You will be managing a fairly large team where the key activities will be to review and process any incoming KYC and other legal documents of the clients. Daily monitoring and reporting of volumes is a critical aspect of this role and you will be assisting the team manager in managing this aspect as well
- A university degree
- At least 7-10 years of experience in a role like this, with at least 3-5 years of line management experience
- A strong foundation of Client KYC documents and other legal forms
- Structured, organized and able to independently manage and prioritize the workload across the entire team
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Team Lead-asset Management Resume Examples & Samples
- Leads or coordinates shift operations of assigned activities, resources, and/or associates
- Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures
- Supervises a staff of customer service representatives and ensures customers are satisfied
- Minimum of 5 years’ experience associated with the technical support of PC Hardware, Windows OS, and standard desktop applications such as word processing, e-mail, virus protection, and terminal emulationMinimum of 3 years’ experience in a help desk / service desk leadership roleExperience with Service-now.com software or similar service desk software, preferredExperience with remote control software for helping resolve common desktop incidents, requiredExperience with ACD Call Center Systems required. Prefer Cisco VoIP call center Solution experience
