Support Technician Resume Samples

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EO
E Olson
Eliza
Olson
3056 Schiller Route
New York
NY
+1 (555) 236 5560
3056 Schiller Route
New York
NY
Phone
p +1 (555) 236 5560
Experience Experience
Houston, TX
Support Technician
Houston, TX
Stehr, Hilll and Cremin
Houston, TX
Support Technician
  • Provide setup and installation services for networked devices using Steward's standard operating procedures and asset management procedures
  • Prepare work orders, supply requisitions, requests for services, and related forms and paperwork utilizing established procedures
  • Develop reports regarding top technical issues, leading resolutions and provide business analysis to management on a regular basis
  • Analyze and improve knowledge database to reduce call times and improve call outcomes
  • Qualities expected : Good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships
  • Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals, and other computer-related devices
  • Works directly with Cerner suppliers in the maintenance and performance of assigned applications, hardware and systems
New York, NY
Field Support Technician
New York, NY
Wiegand, Runolfsdottir and Pfannerstill
New York, NY
Field Support Technician
  • Work closely with resellers, product management and development teams to solve product issues
  • Review and assist with users Network drive space capacities
  • Installs, configures and troubleshoots network cards and network connectivity software
  • Provide technical support, maintenance and repair for Animal Health International Inc. software, Feed Yard Management (FYM)
  • Support first and second level support teams (incident management) in the event of workarounds or troubleshooting in the customer environment
  • Performs special projects as requested by supervisor
  • Keeps customer informed of issues and provides update in status in ticket tracking system
present
Boston, MA
Technical Support Technician
Boston, MA
Altenwerth-Adams
present
Boston, MA
Technical Support Technician
present
  • Work in a technical support center in order to provide telephone assistance to corporate clients
  • Responsible for the day-to-day management of building network and workstations, continual evaluation of new
  • Interfaces with all levels of management and employees to gather information and provide guidance for implementation
  • Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions
  • Provide exemplary technical support and monitor day to day operations of The Motorola Solutions Emergency CallWorks customer base
  • Troubleshoot and provide assistance with Microsoft Office products
  • Providing telephone troubleshooting assistance for Video, Access Control, Intrusion, and Fire Detection systems
Education Education
Bachelor’s Degree in Flexibility
Bachelor’s Degree in Flexibility
DePaul University
Bachelor’s Degree in Flexibility
Skills Skills
  • Ability to be highly self motivated with the ability to learn quickly
  • Quickly learn new systems and technology. Knowledge and/or expertise in related area of responsibility. Possesses basic clerical and data entry skills
  • Basic knowledge of common open source apps such as SendMail, postfix, openLDAP, iptables etc.
  • Skills in rapidly establishing a good working relationship with customers and other professionals
  • Excellent concentration and attention to detail with outstanding work efficiency and accuracy
  • Ability to perform specific tasks in a timely and professional manner
  • Ability to follow detailed instructions
  • Ability to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts
  • Ability to be flexible, versatile and adaptable in day-to-day activities conducted in a multi-site environment
  • Excellent interpersonal and communications skills, including the ability to establish and maintain effective working relationships with others
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15 Support Technician resume templates

1

Telephony Support Technician Resume Examples & Samples

  • Keep our non-legacy IPT, voicemail and contact center systems in an operational healthy state
  • Planning and execution of maintenance, system expansions and system upgrades; performing system tests
  • Buildup, configuration and onsite hands-on support for the VoIP infrastructure in our global datacenters
  • Tuning system parameters and resources for optimum performance
  • Support the level 2 operations team with resolving complex outages, incidents and problems, escalation to the global support partner and/or the product vendor when needed (e.g. Cisco TAC); outage impact analysis
  • Preparing and execution of configuration changes on the central systems as well as the gateways
  • Coordination and implementation of moves, adds and changes of PSTN lines and IP trunks
  • Communication with voice service providers globally
  • Maintain operational documentation
  • Support the change management process by performing impact analysis and estimations, define and develop roll back scenarios, controlled shut down and restart of our central infrastructure
  • Implementation of design changes which are prepared by our Engineering department
  • Proactively follow the life cycle of our systems and recommend replacement components for devices/services that are end of support
  • Ownership of the global numbering plan and internal voice routing
  • Maintain a test environment and perform acceptance testing
  • Support with the implementation and design reviews consolidation/centralization projects
  • Fluent English skills in speech and writing
  • Strong teamwork and collaboration skills
  • Cisco CCNA
  • Extensive in a telecommunications operational role
  • Knowledge and proven experience in the use of ITIL within an operational organization
2

On-site Support Technician Resume Examples & Samples

  • Act as a sub-area or national resource in On-site Support Services (OSS), applying technical knowledge to develop and implement solutions to complex technology issues
  • Develop complex action plans and strategies
  • Design, develop and implement cost-effective solutions
  • Perform software upgrades and testing. (Example upgrading Windows XP to Windows 7, Lotus Notes to Outlook conversion)
  • Identify, evaluate and implement new uses of related IT technologies
  • Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions
  • Share solutions throughout Americas Information Technology (AIT) using appropriate channels
3

IT Client Support Technician Resume Examples & Samples

  • Call Logging & Assignment: Respond to incoming requests (e.g., e-mails, dashboard alerts, chat, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log and dispatch, escalate or resolve the service requests within established SLA standards, entering and reporting technical problems, causes and solutions within the call logging software
  • Support: Understand business concerns and needs, and identify unique opportunities and assist in developing solutions for customer and company needs, committing to providing superior customer service, communicating technical issues both orally and in writing and operate in high pressure situations and successfully handle multiple priorities while remaining positive and flexible
  • Diagnosis: Diagnose current Windows, Apple, Android, telephony and other technology related hardware and software problems by asking accurate, concise, questions in a professional and timely manner
  • Documentation: Create and maintain documentation for all standard Technical Support policies, procedures, and practices and develop how-to documentation, training material and FAQ lists for customers
  • Troubleshooting: Troubleshoot issues for problem recognition, research, isolation, resolution, and follow up for desktop, mobile (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues, repairing/replacing hardware as necessary
  • Project Participation: Support all Starz key identified projects including but not limited to rollouts and upgrades, and lead basic technology related projects
  • On Call Duties: Participate in the On-Call rotation duties being available 24x7 during scheduled times to respond to emails and phone calls during the on call period
4

Engineering Support Technician Resume Examples & Samples

  • Provide support for incoming technical calls
  • Troubleshooting failures over the phone with operations personnel
  • Travel to various locations to assist in the installation of Digital Billboards
  • Basic understanding of computer networking. Ability to perform network management tasks
  • Excellent phone and interpersonal skills
  • Ability to follow complex instructions through to completion, with minimal supervision
  • Be able to assist in special projects assigned by management
  • Ability to keep company information confidential
  • Must work in a professional and efficient manner
  • Must be able to climb and work at heights
  • Computer skills required: MS Office Suite (Outlook, Word, Excel, Access), AutoCAD a plus
  • Computer networking skills
  • Analytical/problem solving skills
  • Ability to prioritize/handle assignments and deadlines
  • Ability to handle the tasks associated with a fast paced environment
  • Non-standard work hours
  • Spanish as a second language helpful
  • Must pass background check
5

Deskside Support Technician Resume Examples & Samples

  • Using the current BlackRock call ticket management system, update all allocated calls on a no less than daily basis
  • Keep in regular contact with the support team throughout the day
  • Manage tasks/projects allocated to you within the given time scales, seeking advice where necessary. Ensure that the relevant end user and also your team members are kept up to date with the progress of all projects
  • Machine builds are to be carried out using the latest installation process
  • Keep users apprised of an estimated time of resolution and continue to call periodically with progress reports
  • Keep in regular contact with other country desk side support teams for knowledge sharing, cross training, and synchronization in project efforts
  • Attend team meetings
  • Strong knowledge of Microsoft products (Office, Internet Explorer, Communicator, Windows)
  • Strong knowledge of PC and related hardware (Dell and HP products)
  • Good working knowledge of networks (WAN, LAN, Firewalls, etc)
  • Experience with Blackberry™ support
  • Experience with thin client technology and VMWare
  • Experience with RSA, CITRIX and Cisco VPN
  • Experience with Cisco phone systems would be considered an advantage
  • Experience with Citrix would be considered an advantage
  • Experience with HP Service Manager 9 would be considered as advantage
  • Competency with scripting, WMI, VBA, and SQL would be considered an advantage
  • Experience with Windows server and server hardware would be considered and advantage
6

Event Support Technician Resume Examples & Samples

  • Assist IT staff with event set-up and support
  • Assist with audio/video set-up for events
  • Assist with IPTV walk-through and troubleshooting
  • Running and terminating CAT 5e cable
  • Testing and troubleshooting ISND & POTS lines
  • Any Cisco Certifications
  • Any Microsoft Certifications
  • Ideal candidate must have a flexible schedule. This position will work mostly nights and weekends as event support. Training will be provided by full-time Information Technology Staff for the majority of the daily job duties
7

Application Support Technician Resume Examples & Samples

  • Good knowledge of UNIX, Oracle, DB2 & Java
  • Experience working with IBM Websphere Application Server (WAS) or Websphere Portal Server (WPS)
  • Excellent working knowledge of the incident, change, problem and release procedures
  • Experience of working in Retail Banking
  • Ability to communicate effectively at both technical and managerial levels
  • Experience of DOJO scripting & IBM Rational Application Developer (RAD) and Service Desk tools such as CA Service Desk Manager (Global Service Desk) (desirable)
  • A Bachelor’s degree or equivalent experiences with major or minor in Computer Science or related field
  • A Minimum of three years experience in business systems development, methods and tools or a specialty function or have demonstrated the necessary proficiencies to function as a intermediate level capacity
  • The ability to interface with business systems users to identify needs and assist in implementation; strong communication, project management and problem solving skills; knowledge of the systems development life cycle; leadership ability; and a willingness to take appropriate risk
8

Clinical Data Support Technician Resume Examples & Samples

  • Associate's Degree in Life Science-related field or Computer/Information technology with 2 years of college in a Scientific or Health-related courses
  • Medical / Scientific background
  • Working knowledge of Oracle
9

Help Desk / Application Support Technician Resume Examples & Samples

  • Be responsible for routing issues to the appropriate group, if a resolution is not readily available
  • Be responsible for creating, tracking and submitting purchasing requests
  • Provide daily support to end users including: transaction issues, maintenance routines and general application modifications
  • Provide hands-on application support for mission critical systems: OMS, Portfolio Accounting, Compliance, Clearing/Settlement Systems, Accounting and Finance Systems etc
  • Create documentation: policies, procedures, workflows, and user guides
  • Provide input and advice regarding Great Plains capabilities and functions
  • Provide user application and process training
10

Helpdesk Support Technician Resume Examples & Samples

  • In person technology support for offices
  • Responsible for the connectivity and configuration of remote/mobile technologies
  • Monitor all problems to resolution, even if the problem is not Desktop related
  • Perform problem determination within the Desktop environment and other relevant infrastructure platforms. Escalate issues to appropriate support groups, as required
  • Excellent communication/customer service skills
  • Demonstrated experience with Windows operating systems (XP and Windows 7) and Office suite of products required (Office 2010)
  • Familiarity with Mac desktop/ phone/PDA/tablet technologies
  • Ability to configure and deploy hardware and software
11

IT Executive Support Technician Resume Examples & Samples

  • Provide technical support for executive level employees including, but not limited to
  • MS Windows and Office software
  • Mac OS X and Mac Office software
  • PC and peripheral hardware (printers, monitors, keyboards)
  • Tablets and other Android, iOS and windows mobile devices
  • Basic network (WAN, LAN and wireless) troubleshooting
  • Active Directory and Exchange administrative activities
  • Resolve all escalated issues within SLA and support efforts to provide proactive support in the form of knowledge base articles and user training
  • Receive, log and manage tickets in ITSM ticketing system (ServiceNow)
  • Work closely with the Service Desk to ensure a quality communication and timely resolution to escalated issues
  • Ensure a high degree of customer service and adhere to all service management principles
  • ITIL qualification and MCP certification is preferable but not essential
  • Bachelors degree in computer science or related field and/or equivalent combination of education and experience
12

Store Support Technician Resume Examples & Samples

  • Responsible for in store technology technical support including advanced PC, POS, and software maintenance, support, monitoring, and lifecycle at retail stores
  • Work closely with the Store Support Supervisor and larger Direct team to provide recommendations and implement cost-effective and manageable solutions
  • Work closely with the IT Infrastructure Services team optimize and manage the appropriate servers, network, and phone systems
  • Test software upgrades and operating systems prior to deployment
  • Coordinate automated software installations and upgrades
  • Maintain vendor relationships and coordinate technical aspects of new and existing stores
  • Investigate software and hardware problems and coordinate the problem resolution with other IT staff as needed
  • Create and maintain documentation of IT processes and problem resolution details
  • Serve as backup to the Store Support Supervisor
  • Provide support to stores in the evenings, weekends, and holidays
  • Bachelor of Science in computer science, computer technology or related field/equivalent experience
  • 2-4 years supporting Windows server and desktop products
  • Experience with point of sales systems and interfacing technologies
  • Experience supporting a retail environment preferred
  • Familiarity with vendor management, application development and database technologies
  • Dedication to providing supreme service to all levels of the organization
  • Excellent PC skills utilizing Microsoft Office software, network diagnostics, monitoring, and troubleshooting software
  • Proven problem solving and analytical skills
  • Willingness and ability to maintain current with advancing technology
  • Willingness and ability to manage technical projects to success
  • Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
  • Ability to lift up to 50 pounds occasionally; 20 pounds frequently (PC/server setup and installation)
  • Ability to perform cable installation and termination
  • Ability to travel as needed to support store expansion and troubleshooting efforts up to 25%
13

Field Support Technician Resume Examples & Samples

  • 3-5 years of technical experience
  • Windows 7 and 8 Support experience
  • Desktop Certifications A+, Windows 2000/XP (MCP),
  • Network Experience, TCP/IP
  • Associate Degree or some form of formal technical training /education
  • BA Degree Is preferred, but not necessary
  • Experience with ticket handling system
  • Excellent Customer relations and communication skills (verbal and written) with the ability to interface with clients
  • Organizational skills, relationship skills, assertive ability to get the task done, and great follow up and attention to detail
14

Lab Support Technician Resume Examples & Samples

  • You should be a full-time student pursuing a degree in Computer Science or similar field
  • Knowledge of computer hardware components and its standards
  • Experience in administration of Windows / Linux operating systems
  • Ability to troubleshoot different aspects hardware/OS related issues
  • Good level of English (verbal and written) and local language
  • A knowledge of Intel micro-architectures
  • Programming in Perl, shell, VBS, Python scripting languages
  • Ability to automate routine/repeatable procedures
15

Desktop Support Technician Level Resume Examples & Samples

  • Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks
  • Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs
  • 2-3 years hardware/software experience on PC and/or Mac platforms
  • 2-3 years knowledge of network products including, but not limited to, Novell, CISCO, and UNIX
  • 2 years of knowledge of Windows Operating and Macintosh operating systems
  • 2 years of experience in help desk software for incident and service management
  • 2-3 years experience with diagnostic abilities on all platforms
  • Candidate should have an High School Diploma or Associate Degree in Computer Information Systems or related technical field
  • Have technical knowledge in the following areas: Hardware: A variety of Intel based PCs/Mac platforms, laptops; network printers
16

Desktop Support Technician Level Resume Examples & Samples

  • 6 years hardware/software experience on PC and/or Mac platforms
  • 6 years knowledge of network products including, but not limited to, Novell, CISCO, and UNIX
  • 2 years experience with diagnostic abilities on all platforms
17

Systems Support Technician Resume Examples & Samples

  • Troubleshoot system issues within the distribution center, including network, warehouse management and communications
  • Maintain accurate inventory of facility systems
  • Ensure building is current on all software releases and in line with corporate standards
  • Communicate changes and system information using understandable terminology
  • Recommend system solutions for building processes, when appropriate
  • Manage hardware repairs that are sent to external vendors
18

Executive Support Technician Resume Examples & Samples

  • Provide support to all Corporate employees, including Executive Level
  • Must be comfortable working with cloud based technologies including but not limited to, Office 365, Box.com, Okta, Duo
  • Timely follow-up on their assigned and open tickets within the required Service Levels
  • Monitor high severity incidents to ensure resolution within communicated Service Levels
  • Installs, configures, and maintains all desktop, laptop, workstation and software systems for all company users
  • Provides technical support regarding system configuration, program usage, and desktop problems to users
  • Support and troubleshoot Operating Systems including Windows 7, 8 and Mac OS X in a domain environment
  • Support and troubleshoot MS Office 2013 and Mac Office 2011
  • Responsible for assigning and resetting passwords
  • Records problem and resolution details in the ServiceNow ticketing system
  • Applies knowledge of company policies and standard practices to resolve problems
  • Alerts management to reoccurring problems and patterns of problems
  • Undertake special projects as needed
  • 21st Century Fox America, Inc. is an equal opportunity employer
19

IT Systems Support Technician Resume Examples & Samples

  • Provides day-to-day level 1 technical support to employees for internal systems software and hardware
  • Identify, troubleshoot and resolve laptop, desktop, printers, iPhone, Smart Phone related hardware, software, and network issues
  • Maintains data integrity and file system security for the desktop environment
  • Communicates technical information to nontechnical personnel
  • Complete IT provisioning & de-provisioning activities
  • Ongoing tracking & management of IT assets
  • Technical knowledge of PC and desktop hardware such as Lenovo, Dell, Apple
  • Technical knowledge of operating systems such as Windows 7 and OSX
  • Technical knowledge of antivirus and MS Office Applications
  • Familiar with VMware technologies
  • Ability to handle multiple tasks and work as a team player
  • Strong desire and ability to learn new concepts
  • Ability to lift and move at least 50lbs in order to move/install equipment as needed
20

Regional Support Technician, Buda Resume Examples & Samples

  • 2-4+ years of experience
  • Cisco, Windows, Help Desk preferred
  • The incoming individual would need to have knowledge of Windows OS, printers, computers, phones and wireless devices in the retail space and operational experience with retail operations and strategies. Also, the individual will need to have knowledge of all supporting applications in the retail space
  • During new store setup the position could be needed on sight as construction is in progress. This position will need to know OSHA regulations and abide by them unsupervised
21

Direct Hire Desktop Support Technician Resume Examples & Samples

  • Knowledge of Office 2010
  • Has law firm experience; preferred
  • Has strong customer service
  • Ability to easily learn new systems and then teach others
  • Experience in supporting desktop hardware and software
  • Knowledge of diagnostic and troubleshooting abilities
22

Vip Support Technician Resume Examples & Samples

  • Provide excellent customer service and ability to diffuse heightened end-user sensitivity
  • Lead projects that advance the capabilities of our Senior Executives and support staff
  • Proactively support all technologies used by the executives
  • Provide off-site event support for executives to facilitate meetings and productivities
  • Provide network recommendations, build out and provide off-site support for certain executive’s home environments
  • Be on-call for escalated requests occurring during non-business hours
  • Effectively provide proactive communications to customer base, management and other IT functional areas
  • Maintain organized tasks, project work plans, and technical specifications for each customer
  • Advise management of industry shifts and of advancements in technology that could benefit the executive user base
  • Contribute to the development and growth of the global VIP Support Team
  • Mobile devices and apps
  • Messaging technologies including but not limited to Exchange and Google Apps for Work
  • Wireless technologies
  • VPN technologies (F5, RSA)
  • PC and Network Security
  • Webcasting
23

Support Technician Resume Examples & Samples

  • Provide first-level support for all calls coming into the Barnes & Noble Store Systems Help Desk
  • Troubleshoot, diagnose and resolve any incoming calls for assistance from all stores
  • Ensure all aspects of calls are fully and clearly documented in the issue tracking system
  • Place and expedite service calls with our outside vendors when on-site assistance is required
  • Escalate any store issues that you are unable to resolve to the proper level of support
  • Provide proper follow up of all unresolved issues regarding not only your own calls, but any open calls in our system
  • Identify and communicate any patterns or trends of incoming calls to Help Desk Management
  • Provide technical or logistical support to any projects as assigned
  • High school diploma plus Associate degree or technical school certificate required
  • PC hardware and troubleshooting knowledge, A+ certification
  • Knowledge of Windows OS – XP & NT
  • Basic WAN/LAN knowledge with Cisco equipment
  • Basic knowledge of wireless networks and devices
  • Excellent written and verbal communication skills and analytical, problem-solving skills
  • Required to work the following 40-hour workweek: Sunday - Thursday from 11:00 am - 7:30 pm. Must be flexible and open to a future schedule change. There will be an initial two weeks of training Monday - Friday from 9:00 am - 5:00 pm
24

Systems Support Technician Resume Examples & Samples

  • At least 3 years of experience in an IT technical support/desktop support position supporting Windows and Mac systems as well as Web Applications
  • Technically proficient with POS hardware and configurations including networking and security
  • Experience with MPLS data and voice managed services
  • Demonstrated technical know-how of Windows 7-8, OS X, MS Office & MAC Office
  • Excellent research and documentation skills specific to step by step procedures, troubleshooting and knowledge base creation
  • Self-motivated; works effectively with minimal supervision
  • Excellent interpersonal skills; able to work collaboratively in a team environment
  • Extremely well organized, detail oriented, a strong sense of personal ownership, and experience working in a constantly changing environment
  • Persistent and dependable, especially in achieving project deadlines
  • Able to work extended hours as needed
  • Expert knowledge of Windows 7 & 8
  • Expert knowledge of Mac OSX
  • Experience supporting cloud computing and outsourced IT services
  • General understanding of network components – WifI, ethernet, TCP/IP
  • Knowledge of VMware virtualization is a plus
  • A+/Network+/Microsoft Certification
25

Senior Support Technician Resume Examples & Samples

  • Provide 1st line support for multiple PC hardware & software, including all applications running on these systems and their interfaces to other systems
  • Provide support in dealing with unique problem solving issues for "At Home" agents at a National level
  • Provide telephone system support by maintaining communication with head office support regarding specific service outages affecting performance of hardware/software facilities
  • Responsible for the set-up, configuration and maintenance of all personal computers, laptops, printers and other peripheral equipment, including set up and relocation
  • The Senior Support Technician will have limited system security and Administration functions
  • Excellent analytical/problem-solving skills to troubleshoot hardware/software problems. Able to quickly identify, document and resolve problems on an ongoing basis and must understand the scope of all problems in order to determine the level of escalation, if necessary
  • A Customer Focused individual with highly developed interpersonal, listening, communication and negotiating skills to deal with staff at all levels, including clerical, supervisory/management, IT&S, other key internal and third-party vendors
  • College Diploma/University degree in Information Technology would be considered an asset
  • In depth knowledge of a Contact Centre environment would be considered an asset
  • Good understanding of the standard Contact Centre application environment (hardware, systems and applications) would be considered an asset
  • Excellent analytical and problem-solving skills in order to troubleshoot hardware and software problems
  • Good understanding of the standard CCC application environment (hardware, systems and applications) would be considered an asset
26

Deskside Support Technician Resume Examples & Samples

  • Perform testing and monitor desktop performance and provide performance statistics and feedback to Workplace Technology Service Manager
  • Receive and respond to incoming calls, pages, and/or emails regarding Workplace Technology (desktops/laptops, PDA's, etc.) problems with Russell standard processes
  • Perform Software installation requests and provide Tier 2 troubleshooting for all standard and enterprise approved applications
  • Assist organization with developing, maintaining and promoting procedures, policies, reports, and other documentation for contribution to the Enterprise Knowledgebase for the Enterprise Helpdesk and Workplace Technology Support Team to drive first call resolution rates
  • Perform onsite analysis, diagnosis and resolution of simple to more complex desktop problems. Recommend Russell approved best practices for end-users, including hardware repairs and warranty work with the manufacturers
  • Install, configure, test, maintain, monitor and troubleshoot end-user workstations, related hardware and software. Ensure all physical desktop connections (i.e. Ethernet jacks, telephone ports, connections between PC's and peripherals, etc.) are in proper working order
  • Provide hands on support of servers in coordination with data center support team. Install, configure, and maintain hardware. Ensure all physical connections are in proper working order
  • Provide off-hours and weekend support for regular maintenance or for office outages that require hands on support
  • Provide hands on support of server and network equipment in coordination with data center and network support teams. Install, configure, and maintain hardware. Ensure all physical connections are in proper working order. Provide off-hours and weekend support for regular maintenance
  • Formal training in Information Technology preferred
  • A minimum 3 years Desktop Support experience with a strong background in a Windows environment
  • Experience installing software, patches, updates on Desktops and Laptops
  • Strong background in troubleshooting and superior analytical skills supporting users in a Windows environment on multiple client computing platforms, i.e. Physical and Virtual Workstations, Citrix and PDA’s
  • Basic knowledge of Microsoft Systems Centre Configuration Manager concepts and reporting and working knowledge of Active Directory
  • Excellent customer service and ability to effectively communicate with all levels of associates, ranging from technical support groups to senior and executive management
  • Experience with Mac support preferred
  • MCDST preferred
  • DOSD - Dell Online Search Dispatch certification preferred
  • Completion or working towards ITIL v3 foundation certification preferred
  • A+ Certification preferred
  • Ability to be a team player and consistently promote the value of the services provided by the support team
27

Line Digital Support Technician Resume Examples & Samples

  • Write and maintain FAQs for products, for publishing onto the Pearson Schools and FE Colleges website and internal FAQ database (The Volt)
  • Provide or arrange product training as required for the 1stLine team
  • Develop technical manuals and guides as necessary in order to improve customer experience
  • Create, maintain and update customer call information on appropriate contact management systems
  • Assist in the definition and population of any new knowledge management and contact management systems adopted by Pearson UK
  • Help to ensure that digital copies of all Pearson CDs and DVDs are held by the Digital Support team in order to replicate customer-reported issues
  • Help to manage the ISO drive, where images of all CDs and DVDs are kept in digital format, maintaining current, consistent locations and naming conventions
  • Written and Spoken Language : ability to present solutions to technical problems in easy-to-follow ways, including through direct customer contact by email and telephone. Able to write clear, concise and effective FAQs, manuals and how-to guides
  • Flexibility : ability to work in a fast moving, highly demanding customer service environment
  • Collaboration and Teamwork : ability to work effectively and flexibly with a variety of stakeholders, including Digital Support colleagues, as well as the wider Learning Technologies Groups
  • Technical : in-depth knowledge of school and end-user environments, as well as the Pearson Education product and service range
  • Customer Focus : ability to quickly establish customer requirements and offer appropriate solutions in line with established procedures and policies. Able to deal effectively, professionally and calmly with a range of customer requests and demands
28

Sla-gti-remote Desktop Support Technician Resume Examples & Samples

  • Maintain technical knowledge to keep up with rapid changes in technology
  • Share and document ideas, solutions, improvements and process efficiencies with team
  • Experience configuring dial up configuration software and remote connection methods (cable modem, VPN, IE) required
29

Client Support Technician Resume Examples & Samples

  • Answer how-to questions for MS Office and other applications as directed by management
  • Troubleshoot hardware failures and perform repairs/upgrades. Will be trained by management and senior level technicians to use Active Directory, SCCM and networking concepts to troubleshoot issues as needed
  • Configure and install hardware, software, printers and wireless devices. Dispose of old equipment
  • Perform moves of client IT equipment and desk phones
  • Maintain asset tracking documentation and inventories
  • Deliver and install new hardware and peripherals
  • Support of VIPs (up to 20%) and end-users of all levels
  • AS/400 support/troubleshooting, including RF Devices, Terminals, and Printers
  • Printing queue configuration
  • Set up wireless devices and troubleshoot issues relating to wireless connections, including configuring RFID devices
  • Perform regular maintenance on network printers, including installation of maintenance kits and fusers
  • Troubleshoot AS400 issues, including hardware and print queue issues
30

Engineering Support Technician Resume Examples & Samples

  • Be a key member of the engineering team supporting the day to day production of WWE content
  • Support and maintain post production facility including corrective and scheduled preventative maintenance for all broadcast equipment
  • Provide first level support for Post Production and Broadcast systems including Avid and Grass Valley editing environments, graphics department, archive systems, video router, switchers,
  • Hands on implementation of new projects including equipment rack and stack and cabling
  • Maintain and repair of all Post Production Engineering Equipment
  • Document workflows and technical procedures
  • Maintain technical records of systems, software and infrastructure
  • 2+ years of experience in a Post Production or Broadcast facility
  • Knowledge of Avid Media Composer, Maya, Cinema 4D, Qube, and Adobe After Effects
  • Knowledge of AutoCAD and TV engineering drawing standards a plus
  • Knowledge of Microsoft Windows, Mac OSX, Linux
  • Ability to distill complex technical solutions for non-technical end users
  • Understanding of transcode technology and digital workflows
  • Must be able to prioritize and be a pro-active thinker
  • Willing to work flexible hours (we support a 365, 24/7 business)
31

IT Client Support Technician Resume Examples & Samples

  • Support: Understand business concerns and needs, and identify unique opportunities and develop independent solutions for client and company needs
  • Excellent customer service, time management, interpersonal, organizational and communication skills, and also need the ability to work in a fast paced changing environment
  • Diagnosis: Diagnose Windows, Apple, Android and Telephony hardware and software problems by asking accurate, concise, questions in a professional and timely manner
  • Troubleshooting: Troubleshoot issues for problem recognition, research, isolation, resolution, and follow up for desktop, mobile (both hardware and software) and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Repair/Replace hardware as necessary
  • Call Logging & Assignment: Respond to incoming requests (e.g., e-mails, dashboard alerts, telephone calls, voicemail, or in person) and accurately identify, diagnose, prioritize, log, and dispatch or resolve the service requests within established SLA standards. Enter and report technical problems, causes and solutions within the call logging software
  • Documentation: Create and maintain documentation for all standard Technical Support policies, procedures, and practices
  • Network Knowledge: Understand and troubleshoot issues for various network technologies including cabling topologies, gateways, bridges, routers, switches and interconnecting LAN/WAN communication protocols
  • Project Participation: Support all Starz key identified projects including but not limited to rollouts and upgrades. Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
  • On Call Duties: All technicians participate in the On-Call rotation. Duties include being available 24x7 to respond to emails and phone calls during on call period
  • Bachelor’s degree with an emphasis in audio visual, Computer Science, Computer Information Systems, or similar discipline, or equivalent combination of education and experience
  • Minimum three years technical experience in a desktop support/system administration environment
  • Hardware and software problem solving, problem solving and use of Windows, Mac and Android operating system and Microsoft Office applications. Understanding of IT networking principles
  • Demonstrated experience effectively collaborating with other functions (e.g. executives, facilities, public relations, creative services and external partners)
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Event Support Technician Resume Examples & Samples

  • Minimum of 2 year experience in supporting TCP/IP data networks and network infrastructure
  • Minimum of 2 year experience in support Microsoft XP/Vista/7, Mac OS & iOS Devices
  • A+/ Network + and\or CCNA certification is a plus
33

IT Site Support Technician Resume Examples & Samples

  • Mac support for OS, software and hardware (90%)
  • Windows support for OS, software and hardware (10%)
  • Support of remote employees
  • ShoreTel phone system support
  • General employee training, support and hand holding
  • Video conferencing support
  • Google Apps support
  • HP & Ricoh printer support along with Windows print server support
  • Office network support & troubleshooting
34

IT Site Support Technician Resume Examples & Samples

  • Mac desktop support for OS, software and hardware (95%)
  • Windows desktop support for OS, software and hardware (5%)
  • HP and Ricoh printer support along with Windows print server support
  • Office network support and troubleshooting
  • Being awesome!
35

Technical Support Technician Resume Examples & Samples

  • Proven ability to employ critical thinking and logic to analyze and troubleshoot problems to root cause
  • Basic understanding of the fundamental operations of a modern IP based network
  • Understanding of the fundamentals involved in integrating Audio, Video and Control equipment
36

Vip Support Technician Resume Examples & Samples

  • Often required to manage through influence other technical teams in the pursuit of resolving complex technical issues
  • Works across teams to align the priorities of Executive requests (and projects)
  • Uses advanced methods for the systematic isolation of issues, identification of root cause, and detailed planning resulting in highly effective and efficient delivery of technical solutions
  • Setup and support mobile devices including both Android and iPhone
  • Administer user accounts, VOIP phones, and VPN
  • Preform software and hardware configuration across diverse platforms
  • Strong communication, analytic and leadership skills necessary for independent project work
  • Assist with internal process improvements
  • Innate understanding of urgency and the escalation of issue quickly when appropriate
  • Provide 24x7 on-call support in an on-call rotation
  • Extreme attention to detail and strong initiative a must
  • Facilities support for Events, Home Networks, and AV/VC meetings
  • Connects and facilitates Executive requests to Event Support
  • Acts as the primary liaison between Executive members and IT Operations
  • The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
37

Support Technician Resume Examples & Samples

  • Manage, prepare and set up training rooms and other facilities ready for the smooth running of Academy training and events which may involve the moving of staging, furniture and equipment
  • Liaise with BBC Service Partners to resolve issues swiftly and effectively where appropriate
  • Respond to technical and room service demands quickly, flexibly and with a positive, solution-led approach
  • Ensure that equipment and spaces used by the Academy are safe particularly in respect of routine (PAT) testing and inspection
  • Plan, manage and run complex technical audio visual events. This will involve the configuration and operation of analogue and digital audio mixers, a PA system and video scalers and switches Play in of audio and video sources, audio mixing and to provide feeds for onward transmission and or recording. Package audio, video and image clips and consolidate PowerPoint shows ready for the smooth running of events
  • Front line maintenance and alignment of all types of audio visual, broadcast TV, computer, radio, and other electronic equipment. Resolve issues by escalating faults as appropriate
  • Advise and familiarise delegates and colleagues on the safe and effective use of equipment and support them as required. This may include showing trainees or interns aspects of the work
  • Experience of working in a customer focused, results driven environment with motivation, flexibility and a solution-led approach
  • Excellent planning and organising skills with attention to detail and accuracy
  • Experience of rigging, operation and demonstration of AV, IT and minor broadcast equipment such as cameras and audio recorders
  • IT literate with experience of PCs and/ or Macs and with good knowledge of Outlook, Word, Excel and an aptitude to learn new systems
  • A working knowledge of relevant health and safety legislation
  • Great time management skills and a high level of interpersonal skills are also essential for this role
38

Systems Support Technician Resume Examples & Samples

  • Troubleshoot system issues within the facility, including network, hardware, warehouse management and communications
  • Maintain accurate inventory of facility systems and equipment
  • Install, repair, and disposal of computer equipment while adhering to corporate standards
  • Provide quick and accurate problem resolution for a variety of user problems through the Service Request System and Service Desk tool
  • Provide intranet support
  • Assist in systems testing
  • Assist with misc. projects, including graphic design
  • Support custormer service requests with courtesy, efficiency, and technical expertise
  • Previous experience maintaining and reparing PC hardware preferred
  • Proficiency in usage of Microsoft operating systems
39

Mac Support Technician Resume Examples & Samples

  • 4+ years’ experience in IT end-user support
  • Expert knowledge of Microsoft Windows OS, Mac OS, iOS, and Office software
  • Diagnose end-user system failures and resolve issues in a timely and efficient manner
40

Mac Support Technician Resume Examples & Samples

  • Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, scanners and PDA/Blackberry devices
  • Support will be roughly 50% Windows & 50% Mac
  • Researches and analyzes IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations
  • Tests and distributes security patches to clients; remediates any threats to the desktop environment (i.e. virus, spyware, malware, etc.)
  • Provides onsite setup and support at special events as required
  • Accountable for all technical decisions made in an effort to bring a solution to a trouble ticket or outage
  • Excellent knowledge of Windows XP, Windows 7 and Mac OSX and basic understanding of all related technology such as network topologies, server administration, etc. Working knowledge of Windows Server 2003/2008. Working knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)
  • Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, etc). Understand computer imaging concepts (i.e. Ghost, RIS, PE, MDT) and have experience creating images with at least one of these disciplines
  • Experience with Enterprise Management Tools (LanDesk, SCCM, Casper, etc.)
41

Senior Support Technician Resume Examples & Samples

  • Undergraduate degree in a computer science related field or equivalent work experience preferred
  • Must have a great attitude and enjoy customer service
  • Great verbal & written communication skills in communicating with managers, peers and customers
  • 3+ years of hands on work experience delivering high quality technical support for end user technology (PC/MAC/iOS/Droid/etc.)
  • In-depth experience supporting Apple workstations in an enterprise environment
  • Knowledge of IP Fundamentals needed to troubleshoot client connectivity issues such as DHCP and DNS
42

Helpdesk Support Technician Resume Examples & Samples

  • Providing telephone technical support for field staff, when needed
  • Keeping inventory and order hardware supplies and computer consumables, including toners, backup media
  • Good administrative, communication, interpersonal, organizational, documenting and time management skills
  • Ability to maintain, troubleshoot and administrate windows systems including printers and dumb terminals
43

IT Site Support Technician Resume Examples & Samples

  • Desktop support in a Mac/PC environment. Mac/Windows certification is a plus
  • Ability to manage and drive projects
  • High level of professionalism and communication
  • Experience supporting employees globally
  • Expertise in supporting current releases of OS X
  • Proficiency in supporting Windows 7+
  • Working knowledge of Microsoft Active Directory
  • Strong understanding of networking protocols
  • Knowledge of IP phone systems and associated concepts
  • Ability to work independently in a remote office with little supervision
  • A sense of humor
44

Helpdesk Support Technician Resume Examples & Samples

  • High School Diploma
  • 2 years of college and/or technical(computer) education
  • 1+ year of experience as an IT Helpdesk Technician
  • External device setup and configuration experience
  • Experience troubleshooting issues with PC-based computers, MAC computers, laptops, iPads and other mobile devices
  • Experience with WiFi platforms and access point deployments
  • Basic understanding of network topology, network structure and configuration, as well as protocols
  • Bilingual, French and English
45

Engineering Support Technician Resume Examples & Samples

  • Interacts with technical team to understand issues with database querying, log file analysis, error correlation, scripting, and data analysis
  • Maintains internal tools used by the department and records repairs, calibrations and tests
  • Can gather and analyzes information skillfully
  • Excellent verbal and written skills; ability to communicate at detailed technical level as well as to distill advanced concepts into fundamental principles for teammates; can edit work for spelling and grammar
46

Systems Support Technician Resume Examples & Samples

  • Performs preventative maintenance and repair of DC equipment such as Handheld and Wearable RF devices, radios, scales, printers, Cubiscan Machines and other devices as assigned
  • Coordinates with DC Supervisors, Systems and Technology Analysts, and Vendors for scheduling of repair and maintenance services
  • Maintains appropriate inventory and supplies; assists in purchasing; orders, stocks, and documents inventory
  • Builds relationship with the IT Infrastructure and Logistics Technology Services teams in order to maintain the best level of service within the DC
  • Ability to operate a personal computer using MS Office, such as Outlook, Word, Excel, Access, and Power Point
  • Has Basic Network Communication background, and can run wires, make connections, diagnose network problems, and conduct static IP Addressing
  • Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities
  • Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals
  • Basic Understanding of IT troubleshooting and Server maintenance
  • Acts upon opportunities and involves and influences others in the accomplishment of worthwhile organizational goals
47

Product Support Technician Resume Examples & Samples

  • Proven ability to employ critical thinking and logic to analyze and troubleshoot problems to their root cause
  • Strong understanding of the fundamental operations of a modern IP network
  • Basic understanding of ISDN networking
  • Basic understanding of the Microsoft suite, including - but not limited to - Client/Server OS, AD (LDAP), SQL, OCS/Lync, and Exchange
  • Possession of any of the following technical certifications is a strong plus
48

Store Support Technician Resume Examples & Samples

  • Responsible for in store technology technical support including PC, POS, and software maintenance, support, monitoring, and lifecycle at retail stores
  • Assist the Store Support Supervisor and larger Direct team to provide recommendations and implement cost-effective and manageable solutions
  • Assist the IT Infrastructure Services team to optimize and manage the appropriate servers, network, and phone systems
  • Assist with the maintenance and development of vendor relationships and coordinate technical aspects of new and existing stores
  • Assist with the Investigation of software and hardware problems and help coordinate the problem resolution with other IT staff as needed
  • Assist with submitting, monitoring, and supporting IT Change Requests, Logical Access, and the IT Request Site
  • 1-3 years supporting Windows server and desktop products
49

Systems Support Technician Resume Examples & Samples

  • Provide technical support for Citi’s global technology infrastructure
  • Perform highly effective monitoring of the company’s applications
  • Mitigate potential or current business impact by taking immediate actions in response to monitoring alerts
  • Serve as the entry point for incidents into the support incident lifecycle
  • Troubleshoot and provide client support for technology and infrastructure issues
  • Execute or implement changes
  • Cooperate closely with internal colleagues, management, Citi business clients, vendors and technology teams
  • Assist in coordinating conference calls to conduct in-depth technical reviews on on-going critical incidents
  • Provide feedback to the leadership team for the purpose of continuous service improvement and operational excellence
  • Higher education /Technical educational background
  • Strong interest in technology area (e.g. networks, mainframe, applications/systems support)
  • General IT knowledge of multiple technologies
  • Willingness to progress towards cross disciplinary technology operations support
  • Experience in a technology support role as a plus
  • Professional experience in a large, international company would be an advantage
  • Ability to work through a multitude of challenges in order to achieve the desired end result
  • Proficiency in managing customer satisfaction requirements
  • Advanced analytical, organizational and interpersonal skills
  • Good command of English is a must, Spanish and Portuguese would be an asset
50

Support Technician Resume Examples & Samples

  • Provide installation and support to users for all PC equipment
  • Provide follow-up contact with the customer and inform customers of the progress of their issue(s) while demonstrating excellent customer service skills and communication
  • Create network VLANs
  • Ability to configure and deploy VoIP devices
  • Troubleshoot internet connectivity issues
  • Work with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions
51

Lab Support Technician Resume Examples & Samples

  • Provides the assigned operational readiness activities to generate best practices in the lab operations and supporting design planning and aligned project management of all engineered build activities for a specific new or existing applications or systems within GIS
  • Maintains a proactive understanding of the broad and specific directives of the overall GIS service products and applications both within the current service model as well any proposed modifications or additions to same. Uses this knowledge to identify and plan for approval the appropriate response or solution to assigned activities to support basic to complex deployment activities that will be tested and vetted within the lab environment
  • Partners and works as assigned with external vendors as necessary to support and maintain the lab environment, including introducing enhancements and changes to vendor produced services that will be mirrored and portrayed in the lab setting. Uses knowledge of vendor applications and services such as Windows 2008, 2012 and 2016, and Microsoft Active Directory, Internet Information Server (IIS), Structured Query Language (SQL) and Systems Centered Configuration Manager (SCCM) to support the lab environments features and functionality
  • Partners with peers within GHS, Global Operations and business sponsors as aligned to the specific components of the GIS operating model and pending design introductions including those impacting the infrastructure’s current networks including Local Area Network (LAN) and Wide Area Network (WAN), storage technologies, facilities and cable architecture, and other aspects of the physical, virtual, and cloud environments
  • Supports the sign on and other secured access capabilities to align the data center and network components of the lab environment inclusive of end user access by maintaining a proactive working knowledge of Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP) Internet Protocol Address Management (IPAM) collectively DDI Infrastructure technologies
  • Supports aspects of asset management for both software and hardware introduced to the lab environment as part of the ongoing refresh activities inclusive of patching and other security and general remediation activities
  • Provides the appropriate compilation and documentation of all related lab functions to appropriately capture all actions and activities as part of the role’s remit for knowledge sharing
  • Maintains solid interpersonal skills to engage across multiple levels of the firm, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence. Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills
  • Projects solid consultative skill to conduct effective questioning, hone in on key directives to formulate ideas and materials as well as present those ideas clearly and concisely across the organization
  • Manifests strong analytical and problem solving ability to escalate and negotiate conflicting lab operational issues, handle multiple and shifting priorities across a broad spectrum of technology and provide solutions that are both financially sound, EY compliant and operationally feasible
  • Basic networking concepts, operations, and design, including LAN/WAN
  • General awareness of Storage Technology
  • Knowledge and familiarity of DDI (DNS/DHCP/IPAM) infrastructure
  • Knowledge of asset management
  • Knowledge facility and cable infrastructure management
  • General knowledge Infrastructure patching and security remediation activities
  • Demonstrable knowledge of Windows (2008, 2012, 2016) and Redhat Linux
  • Demonstrable knowledge of Microsoft Applications and Services (Active Directory, IIS, SQL, SCCM, among others)
52

Support Technician Resume Examples & Samples

  • Troubleshoots desktop systems and network issues in a heterogeneous environment
  • Works on problems where analysis of situations or data requires a review of a variety of factors. Exercises judgment to determine appropriate action
  • Utilizes the appropriate computer system diagnostic tools, vendor manuals and internal documentation to Monitor application and network status to determine probable cause and corrective action
  • Ability to work independently or in a team and provide quality output with minimal supervision/direction
  • Provide superior customer service in handling customer inquiries, problems and complaints, as well as processing all customer inquires in a timely and efficient manner. Two-thirds of customer contact comes from telephone interaction. One-third of customer contact comes from e-mail interaction
  • Establishes the priority of problems and requests to meet Service Level Agreement (SLA) requirements
  • Communicates highly technical information to both technical and non-technical personnel
  • Creates and maintains documentation on technical procedures within a technical knowledge base application
  • Participation in 7x24 rotating support schedule is required and travel up to 25% can be expected
  • Working at a technical Help Desk or in a System Support position
  • Utilizing automated tools for tracking and monitoring support activities
  • Analyzing support activities through use of automated tools to identify trends in problem resolving metrics
53

Store Support Technician Resume Examples & Samples

  • Maintain and update inventory (inbound and outbound) of hardware components, and ensure asset management application, SharePoint, is updated with location of asset
  • Responsible for ensuring company assets are authorized for release
  • Stage hardware for distribution according to established guidelines
  • Assist Windows support team with image deployment
  • Provide a single point of contact for the stores in support of hardware repair services
  • Troubleshoot, prioritize and provide end user support for store hardware and network Tier 2 trouble tickets
  • Perform basic troubleshooting tasks. Follow established guidelines to accomplish tasks and solve routine/non-routine problems
  • Troubleshoot equipment malfunctions and correct them as directed by computer operation manual or Lead Store Support Specialist. Repair, clean or replace equipment as needed
  • Ensure quality customer service is provided at all times and refer more complex user problems to appropriate support groups for follow-up and resolution
  • Identify chronic occurrences in reported technical issues, and notify management of increasing trends, unusual activity or repeated activity
  • Brief customers as well as management on the status of current resolution efforts
  • Provide on-going training and documentation to service desk
  • Performs other related duties as assigned by supervisor
54

Support Technician Resume Examples & Samples

  • KNOWLEDGE/SKILLS/ABILITY: General knowledge of Rackspace product portfolio and associated technologies along with a general understanding of Linux or Windows. Demonstrates basic problem solving skills, computer fundamentals, and the ability to identify customer needs and identify the solution or refer the issue through the appropriate channels. Uses good written and verbal communication, customer service and time management skills. Good ability to handle multiple tasks and prioritize work in order to maintain required productivity levels. Ability to touch type 30 – 40 wpm. Due to the 24x7 operations of the business, must be able to work a flexible work schedule, which may include nights, weekends, holidays, etc. Demonstrated ability to consistently provide FANATICAL support
  • JOB COMPLEXITY: Provides a world-class services experience by handling level-appropriate customer requests. Provides basic troubleshooting of Windows and Linux systems, identifies customer issues and either resolves the issue directly or escalates the issue. Creates and maintains customer loyalty by efficiently managing customer issues in an effective, professional manner. Responsible for ticket routing, alert monitoring, service scheduling as well as various other administrative tasks
  • SUPERVISION: Requires direct supervision
  • EXPERIENCE/EDUCATION
55

Deskside Support Technician Resume Examples & Samples

  • Troubleshoot technical problems from software to hardware, such as Laptops, Desktops and Printers
  • Perform IMAC related tasks as assigned (e.g., hardware or software upgrade) including data migration
  • Resolve reported incidents in the software & hardware environment
  • Maintain an asset database and track changes
  • Escalate unresolved issues to internal teams
  • Maintain incident management system with up to date information on ticket progress
  • Complete assigned tickets in timely manner within the Client SLAs
  • Good communication skills and problem solving skills
  • Experience refreshing / reimaging machines
  • Ability to perform root cause analysis
  • English knowledge
  • Ticketing system experience a plus (i.e. ServiceNow, Maximo)
56

Deskside Support Technician Resume Examples & Samples

  • Prioritize workflow on a daily, weekly and monthly basis
  • Attend, facilitate and/or research training to increase skills applicable to job position and workplace issues
  • Facilitates the change management resolution process both internally and with customers
  • Maintain a current knowledge of advancements in Information Technology
  • PC and/or compatible computer with printer
  • IPads – basic configuration, software installation and wireless network setup/connectivity
  • Desktop and Laptop PCs; Network and Local Printers
  • Various office equipment: FAX, Copier, and Phone System (Multi-Line Telephone and Voicemail)
  • Various peripheral computer equipment, i.e. modems, ZIP drives, scanners, etc
  • UPS (Uninterruptible Power Source)
  • CD Towers
  • Wireless network – basic troubleshooting
  • General knowledge of the following software: MS Office; MS Access, preferred
  • All Microsoft Windows workstation Operating Systems
  • Deploy & Update Anti-Virus Software
  • Veritas – BackupExec
  • Remote Administration (PCAnywhere, Remote Administrator)
  • Other software programs may be required, as needed
57

Application Support Technician Resume Examples & Samples

  • Support and assist both our clients and internal teams in solving more complex technical issues by sharing your knowledge
  • Provide 2nd-level support to our clients and assist them in debugging and implementing standard and custom solutions
  • Identify and troubleshoot technical issues and escalate to 3rd line support when required
  • Deliver technical instructions and complicated solution descriptions in a professional and simple-to-understand mann
  • Work closely with other teams to ensure the successful delivery and integration of our standard and custom solutions according to the clients' needs and defined objectives
  • Communicate progress of issue resolution to the client and first line support in a timely manner
  • Escalate to line managers when an issue may impact the revenue and/or the relationship with the client
  • Hold internal training and knowledge sharing sessions on case resolutions with other team members
  • Work closely with product owners and managers to provide input on possible product improvements and assist in implementing and testing new features
58

Helpdesk Support Technician Resume Examples & Samples

  • Respond to requests for technical assistance via phone, electronically, in person and advise customer of the appropriate action
  • Diagnose hardware and software faults remotely (desktops, laptops, printers) and implement known solutions
  • Administer help desk software utilizing our incident ticket based system (Service Now) and redirect incidents to appropriate resources throughout the global IT team
  • Stay current with internal system information, changes and updates
  • Working knowledge of fundamental operations of relevant software and hardware
  • Experience of working in an international technical help desk/service desk environment
  • Active Directory experience an advantage
59

Deskside Support Technician Resume Examples & Samples

  • Manage overall service delivery in the Tokyo office as well as managing performance of other team members
  • Perform machine builds using the latest installation process
  • Attend team meetings at local, regional and Global level and keeping himself/herself and team informed of all relevant updates & information
  • Assist with the on-boarding and training of new staff as and when needed and providing management coverage for local office
  • Assist infrastructure teams overseas by providing remote-hands service for server/NW/storage equipment’s where needed
  • Good written and verbal communication skills (Japanese / English)
  • Ability to effectively prioritize tasks
  • Research, evaluate and work to implement new/evolving technology that will allow us to further enhance the support we provide our users over the year
  • Must have experience working in fast moving environments with high pressure situations
  • Must be able to demonstrate outstanding communication skills
  • Experience in leading a team and overseeing the performance of others working under their supervision
  • Strong knowledge of Microsoft products (Office, Internet Explorer, Windows)
  • Experience with Mobile device support eg iPhones, iPads, Android devices, Blackberry
  • Experience with HP Service Manager 9 would be considered an advantage
  • Experience working in datacenters would be considered an advantage
60

Deskside Support Technician Resume Examples & Samples

  • Provides hardware and software break-fix support to end users for tickets escalated from the Service Desk
  • Provides walk-in support to end users, supporting hardware and software issues. Re-images desktops and laptops, as needed, and deploys new equipment to end users
  • Retrieves equipment from departures to be re-imaged, reassigned, and updated in inventory
  • Monitors the Client Support ticket queue to ensure that tickets are addressed in a timely manner
  • Configures desktops for network access, Lotus Notes, and local printers. Configures and maintains network printers to ensure security configurations are installed and maintained
  • Assists with IT Asset Management responsibilities, which include updating and modifying asset records
  • Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and printers. Ensures equipment is properly maintained and patched. Follows set policies and procedures when assisting clients to ensure proper handling of requests
  • Assists end-users and IT specialists by phone and email with first-level technical support; works to resolve incidents at the Tier I level. Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I support
  • Works with Tier II and other groups to resolve technical problems
  • Provides timely responses to client and management requests
  • Gives status updates on such requests on a regular basis
61

Field Support Technician Resume Examples & Samples

  • Post-Secondary education in Electronics Engineering
  • Basic Networking experience
  • Basic knowledge of IP communications and troubleshooting
  • 6 months – 1 year experience in diagnosis and troubleshooting systems
  • Ability to perform routine troubleshooting/bug verifications uses standard diagnostic tools
  • Good communication skills in the English language. Ability to use the computer, soldering iron and multimeter
  • Ability to speak Spanish/French is a definite asset
  • A good working knowledge of Microsoft programs including Word, Excel and Outlook (required)
  • Ability to work both as an individual and in a team environment to resolve customer issues
  • Valid driver’s license and passport are required, business travel could be required anywhere in North America
  • General knowledge of company products and processes
  • Experience in security, telecommunication or other service-based industries an asset
62

Lab Support Technician Resume Examples & Samples

  • Perform routine lab activities including defrosting freezers, Monitor and add water to incubators, Refill & clean water baths, Refill ethanol bottles in tissue culture rooms. Bleach and empty waste containers as needed
  • Monitor satellite accumulation areas (chemical hoods) for timely disposal of chemicals through Waste Mgmt Vendors
  • Organize & wipe down storage shelves in cold rooms, remove expired reagents
  • Schedule monthly calibration of CO2/humidity of the tissue culture incubator
  • Store and serve as point of contact for packages on ice/dry ice
  • Run simple maintenance on selected laboratory equipment
  • Submit requests (on behalf of the scientists) for instrument repairs
  • Monitor Central inventory center and work with vendor to optimize organization
  • Order & Restock media, instrument buffers, Cold room inventory, agar plates, supplies, solvents & chemicals within authorized limits on behalf of the scientists
  • Monitor, order and replenish safety glasses dispensers for assigned labs
  • Coordinate shipping between customer sites Deliver samples to the shipping department daily
63

Field Support Technician Resume Examples & Samples

  • Travel will be required at times to support the installed solutions and for
  • Knowledge of the upstream oil and gas industry, familiar with exploration,
  • The noise level in the work environment is usually moderate; however, field
  • Building AC/Heating systems is a typical “closed loop” system
  • Field locations may range in temperature of below zero (0) to above one
64

Product Support Technician Resume Examples & Samples

  • Interface with Polycom's Certified Service Partners, external customers and internal sales team
  • Provide best in class technical support via a telephone queue, over e-mail, and through web forums to address technical challenges involving Polycom's suite of products and solutions
  • Troubleshoot and resolve technical challenges by employing comprehensive problem analysis and customer service skills. This troubleshooting involves addressing communications in both LAN and WAN based IP environments
  • Document accurate and detailed descriptions of problem descriptions, troubleshooting activity, and resolution data in the customer relationship management database system
  • Gather, review and record any pertinent log files, traces, configuration, environmental information, and network topology data. This data will be used to analyze the problem at hand, and synthesize solutions for the customer
  • Utilize historical information gathered while resolving support requests to develop and submit technical articles to the centralized Polycom knowledge base
  • Work in collaboration with members of the wider support team to develop one another technically
  • Receive and eventually develop peer-to-peer training in appropriate Polycom products and the specific ways they are integrated into larger networks and complex solutions
65

Product Support Technician Resume Examples & Samples

  • Excellent customer service, oral and written communication skills
  • 5+ years of experience working in Helpdesk, Desktop Support, or other directly related role
  • Familiar with basic networking concepts and troubleshooting using command line tools
  • Advanced troubleshooting and multi-tasking skills
  • Ability to communicate technical information to nontechnical users
  • Ability to provide troubleshooting and configuration assistance via email and over the phone
  • Must be able to work independently and troubleshoot problems without supervision or assistance
  • Strong interpersonal skills, you will be directly interacting with other employees on a daily basis
  • Working knowledge of current software and tools used by Company (MS Office products, Adobe, Webex, RingCentral, Box, Okta)
  • Multitasking skills and ability to work in a high stress environment
66

Helpdesk Support Technician Resume Examples & Samples

  • Excellent customer service, oral and written communication skills
  • 5+ years of experience working in Helpdesk, Desktop Support, or other directly related role
  • Demonstrated experience configuring, installing, and resolving problems with all Windows OS platforms along with Mac OS X operating systems and general desktop applications (MS Office)
  • At least 3+ years working with Active Directory, in a Windows Domain Environment
  • Demonstrated experience configuring, upgrading, and diagnosing problems with desktop and laptop hardware
  • Familiar with basic networking concepts and troubleshooting using command line tools
  • Ability to communicate technical information to nontechnical users
  • Ability to provide troubleshooting and configuration assistance over the phone
  • Must be able to work independently and troubleshoot problems without supervision or assistance
  • Strong interpersonal skills, you will be directly interacting with other employees on a daily basis
  • Skill in organizing resources and establishing priorities
  • Working knowledge of current software and tools used by Company (MS Office products, Nitro, Adobe, Webex, RingCentral, Box, Okta)
  • Ability to proactively identify tasks that need to be done
  • Multitasking skills and ability to work in a high stress environment
67

Systems Support Technician Resume Examples & Samples

  • Provide basic sales and product support
  • Provide National Accounts support with special projects
  • Document cause and result of calls contributing to group knowledge base
  • Contribute to new procedures and updates as needed
  • Provide support on router configuration diagnosing problems
  • Provide basic support networking issues
  • 3 to 5 years work related experience as alarm technician or TycoIS sales representative
  • Advanced understanding of security and video systems
68

Support Technician Resume Examples & Samples

  • Provide superior customer service to internal and external clients, customers, and patients
  • Responsible for providing first level support including maintenance, updating, modification, troubleshooting, and assessment of all supported hospital and branch office computers, printers, and other peripheral devices
  • Review assigned calls in the call tracking system and take appropriate action to resolve issues. Ensure that all tickets are updated with information in a timely manner
  • Prioritize and escalate problems within given guidelines
  • Utilize stored information and documentation to help resolve issues
  • Demonstrate the ability to work with moderate supervision and direction
  • Responsible for executing moves, adds and changes of PC and Printer equipment
  • Maintain a clean and orderly workplace, organizing and properly disposing of hardware, software and miscellaneous items in accordance with hospital, departmental and enterprise standards
  • Provide regular on-call duties as scheduled
  • Maintain a flexible schedule in accordance with the needs of the department. Occasional after hours and weekend work to cover shifts. Responsible for covering some shifts alone
  • Conform to all departmental and enterprise standards, policies, and procedures
  • Provide setup and installation services for networked devices using Steward's standard operating procedures and asset management procedures
  • Add/modify devices to the network in compliance with the Steward standards
  • Participate in the execution of large deployment projects and/or departmental moves
  • Develop an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing and the roles of key players in the organization
  • Maintain proper shift coverage for answering calls
  • Occasionally lift and carry supplies and equipment weighing up to 30 pounds
  • Travel to other sites required
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
  • Commits to recognize and respect cultural diversity for all customers (internal and external)
  • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed
  • Ability to follow direction
  • Ability to express ideas concisely and clearly, orally and in writing
  • Ability to effectively prepare presentation material and present information to IS staff, management, hospital and public groups
  • Ability to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts
69

Systems Support Technician Resume Examples & Samples

  • Associate’s degree in a related IT discipline and at least three years of practical experience in a related area. 5 years of relevant experience may be substituted for education
  • At least 2-3 years of experience administering network and system services with a focus on managing enterprise-level TCP/IP networks and Windows servers
  • Proficient in tasks such as analyzing log files, managing user accounts and groups, configuring security, setting up mail/Active Directory/DNS services
  • Understanding of common network protocols and operating systems along with their relevant security issues
  • Certifications with industry vendors (e.g., Microsoft, VMware, Cisco or similar)
  • Citrix XenDesktop or XenApp experience
70

Technical Support Technician Resume Examples & Samples

  • The Technical Support Specialist responsibilities are outlined as follows
  • Ensure the test environment is in working order and configured according to the standards set by the Department of National Defence
  • Ensure the Integration/Development environment is in working order
  • Assist with managing the LCSS LTSSC Software Support Facilities (SWSF), in terms of schedule, usage, and supporting documentation
  • Provide DND and their representatives, guidance for the setup and configuration of their LCSS hardware and software environments
  • Provide the LCSS LTSSC Integration team assistance for the build of the integration products such as Base Image and Virtual Servers
  • Prepare reports on user and technical feedback
  • Working with the customer to ensure that they understand the lab configurations as they are being tested
  • Working with the Integrated Support Manager and the Customer to ensure they have the level of support they require for engineering exercises
  • Secondary Point Of Contact for GFE assigned to the Thales Labs
  • Work with PMO to address the needs of Thales for GFE
  • Secondary POC for Scheduling / Activities / Configuration of Thales Ottawa Labs
  • Provide guidance to the members of the Engineering Support Team; and
  • Assist with maintaining Lab diagrams, SWSF SharePoint site, and software license tracking
71

Support Technician Resume Examples & Samples

  • Support Range Department operations and Information Assurance (IA) activities
  • Support the facility managers and members of the Range Department as requested
  • Exercise personal initiative and demonstrate ingenuity in handling Range Department support
  • Document problems encountered during task execution
  • Assist fellow Range Department facility team members in the performance of their tasks as required to satisfy project requirements
  • Assist scientific/engineering/technical personnel on-site or visiting Range Department facilities as required
  • Advise team members of project status as needed
  • Attend meeting and training as required
  • Possess an understanding of tasks required to provide range Time Space Position Information (TSPI) hardware support
  • Possess knowledge about GPS-based hardware, data link and software currently utilized to support range test operations
  • Provide parts listing of required repair parts for customer approval and ordering
  • Ability to perform work in harsh environments such as desert or remote locations and test sites
  • Able to travel when required by the mission
  • Demonstrate flexibility, persistence, and patience in accommodating the complications caused by the lack of available components and delivery delays
72

Field Support Technician Resume Examples & Samples

  • Responsible for resolution of Tier 1 and Tier 2 level IT service requests and incidents a professional and timely manner, with proper follow-up and communication protocol
  • Provides support to end users on a variety of issues and responds to telephone calls, emails, ticketing system and personnel requests for technical support
  • Troubleshoots/diagnoses and repairs multiple types and computer equipment, from desktops to laptops and associate peripherals
  • Responsible for supporting departments that are in the public safety area
  • Incidents and service requests require the ability to following technical documentation, track issues, and monitor problems to ensure a timely resolution
  • The ideal candidate will work well as part of a team and have the ability to work with minimal supervision
  • Strong customer focus with a desire to exceed in customer service
  • Experience working in a fast paced, stressful and challenging direct customer support role
  • Experience using a ticketing system
  • Local and network printers
  • LAN/WAN and basic network troubleshooting
  • Microsoft Office Suite and Windows Operating Systems
  • Air cards, MiFis and wireless connectivity devices and applications
  • Troubleshooting and repair of laptops, PCs and their associated peripherals
  • Experience with SQL and scripting
  • Strong organizational skills and the ability to work on multiple tasks simultaneously
  • Strong interpersonal skills, including strong verbal and written communication skills, and excellent listening skills
  • Attention to detail and a high level of accuracy is extremely important
  • Ability to work as part of a rotating on-call pool
  • 3-5 years of experience working in a direct hands-on support role
  • Experience working with Windows 7-10, MS Outlook, MS Office (Word, Excel, Access, Power Point), MS SQL, MS Exchange, Active Directory, Firewall/VPN connections
  • Experience with Power Shell
  • Basic knowledge of air cards and wireless connectivity
  • Basic experience and knowledge of RF
  • Basic experience and knowledge of electrical wiring
  • Basic experience and knowledge of reading and understanding wiring schematics
73

Field Support Technician Resume Examples & Samples

  • Point of escalation for troubleshooting of our products and services. Ensure dealers are adequately supported for service and installs when assigned by the Field Support Team Lead
  • Rapid reaction to escalated and customer down issues and maintain a high level of professionalism at all times
  • Own the customer issue to resolution and complete service documents
  • Independently service products across 2 or more brands
  • Travel throughout North America to service customers and/or dealer partners
  • Provide feedback to territory FST Level 3 regarding service/installs completed within respected territory
  • Independently install products across 2 or more brands
  • Assist training lead during company sponsored training
  • Complete Field Service Reports in accordance with field service work instructions
  • Approximately 70% travel required
  • Leadership – Must be able to listen and respond to customer needs
  • Teamwork – Must be willing and able to work closely and effectively with other departments, peers, etc
  • Customer Focused – Intermediate face-to-face etiquette, effective communication and active listening
  • Results orientation – Must consistently deliver results
  • Communication – Must be able to effectively communicate in both written and verbal forms
  • Independence of Action – Works independently on complex tasks. Can successfully navigate grey areas
  • 2 years of college or equivalent work experience
  • Minimum 2 years of experience in advanced troubleshooting KaVo Kerr Group imaging products in the field environment
  • 3-4 years of troubleshooting and resolving issues related to Windows operating systems, file structure, permissions, hardware peripherals, databases, and networks
  • Advanced Microsoft Office skills
  • Proven ability to solve complex product issues across 2 or more KaVo Kerr Group imaging brands
  • Advanced MySQL and MAC OS knowledge a plus
  • Experience in managing multiple projects simultaneously
  • Must have completed training on and demonstrate competency with 2 or more KaVo Kerr Group imaging brands
74

Field Support Technician Resume Examples & Samples

  • Installs, configures and troubleshoots network cards and network connectivity software
  • Installs, configures and troubleshoots proprietary application software
  • Configures and troubleshoots network printing on client computers
  • Resolve issues in a timely manner
  • Ensure customer satisfaction with every interaction
  • Keeps customer informed of issues and provides update in status in ticket tracking system
  • Performs special projects as requested by supervisor
  • Escalates issues as necessary to other groups within the IT organization
  • Image capturing for computer deployments. Assist with branch server rollouts and maintenance
  • Review and assist with users Network drive space capacities
  • May be required to travel overnight
  • Basic understanding of networking and TCP protocol
  • Ability to install &troubleshoot operating system software
  • Ability to install hardware, peripherals and resolve hardware conflicts
  • Ability to handle multiple priorities and possess a high degree of flexibility
  • Ability to take initiative and work well under pressure
  • Good communication skills and team player attitude essential
  • Good Time Management skills
  • Strong communication skills and team player attitude essential
  • Strong Time Management skills
  • Windows (installation and troubleshoot)
  • Microsoft Office (installation and troubleshoot)
  • 2 years desktop and Internet access support experience Required
  • 3 years desktop and Internet access support experience
  • Ability to read and comprehend instructions, short correspondence, and memos
  • Ability to write technical correspondence, as well as explain technical issues to non-technical people
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other
75

Software Installation Support Technician Resume Examples & Samples

  • Requires limited supervision
  • Intermediate Unix/Linux System Administration Skills
  • Basic Database Administration Skills. (Preferred: IBM Informix)
  • Basic Understanding and Administrative Skills with Tomcat/Java
  • Basic Understanding of Network functions and configurations
76

Saas Support Technician Resume Examples & Samples

  • 3+ years experience working in customer support or tech support environment
  • Virtualization Software
  • Network Load Balancing and Clustering
  • Network Services (DNS, IP, HOSTS, Routing)
  • Hardware Blades and SANs
  • Answer customer questions on application usage and administration
  • Log information into internal case tracking systems
  • Account management with our customers
  • 1 - 3
  • 3+ years experience in customer support or tech support environment. Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract.Want to create a job search agent? Send this job to a friend
77

Laboratory Support Technician Resume Examples & Samples

  • Dispense and track materials
  • Maintain/inspect logbooks and databases
  • Coordinate material procurement
  • Receive and login deliveries
  • Inspect storage locations
  • Inventory coordination
  • Import/export coordination
  • Maintain records and prepare quarterly reports
  • Manage and submit disposal records
  • Interface with regulatory officials as needed
  • Provide training/guidance as needed to researchers
78

Dedicated Subscriber Support Technician Resume Examples & Samples

  • Motorola Conventional
  • SmartNet,
  • Centracom
  • MCC Console systems
  • Secure Operations
  • ASTRO A7.x Digital systems and installation procedures
79

Eye Support Technician Perioperative Services Variable Shift Resume Examples & Samples

  • Sterile Surgical instrument processing and handling
  • General use, identification, care and assembly of surgical instrumentation
  • Basic principles and methods of decontamination
  • Medical terminology, anatomy and physiology as it relates to Ophthalmology as well as Sterile processing
  • Advanced instrumentation identification skills
  • Must be able to completely perform and evaluate standard performance monitoring tests for maintenance of eye instruments
  • Decontamination Satellite Room
  • Must be able to speak, read, and write in English
80

Support Technician Resume Examples & Samples

  • Technical administration support for all voice systems located throughout North America
  • Programming, configuration, and setup of telephone sets and adjunct equipment, feature buttons, coverage paths, speed dials, hunt groups, call-pickup groups, attendant console changes, etc
  • Creating, maintaining, and deleting of voicemail subscriber accounts
  • Coordination with outside vendors to complete Telecom MAC and wiring requests in a timely manner
  • Prepare system standards and process documentation
  • Maintain a high standard for customer support
  • Maintain a positive attitude, and project a high level of professionalism
  • Day to day setup and support of video conference calls
  • Obtaining quotes, processing POs and invoice as needed
  • Cost savings research and analysis
  • Provide periodic on-call support during non-business hours
  • Avaya PBX and Octel voice messaging certifications and/or experience supporting other vendor’s platforms would be considered a definite plus
  • Polycom Video Systems experience. Knowledge of the Polycom Real Presents and the RMX 200 systems would be considered a plus
  • Avaya call center administration and routing skills considered a plus
  • Proficient in using Excel, Power Point and Visio. Microsoft Project would be considered a plus
  • Experience with Voice Over IP deployments and related technologies would be considered a plus
81

Field Support Technician Resume Examples & Samples

  • Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to senior Field Support Specialists
  • Sets up and utilizes specialized test and diagnostic equipment to isolate equipment malfunctions
  • Replaces defective units/components as appropriate at customer sites
  • May provide field support services to customers in solving problems incurred in the installation and/or operation of hardware/software products
  • May deliver pre and post-sales installation services at customer sites including installation, maintenance and repair of products and services to ensure all function properly
  • Ensures customer satisfaction by advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction
  • Responds to customer questions regarding operation and malfunctions of FIS and third-party products and equipment
  • May instruct customers in the operation and maintenance of the products/equipment
  • Serves as company liaison with customer on technical matters for assigned products/ equipment
  • May provide technical support services to customers including troubleshooting, problem resolution and diagnosing equipment interface problems during installations
  • Knowledge and understanding of hardware/software programs for the assigned products for which they are responsible
  • Knowledge of assigned product functions and their use within a financial institution operating environment
82

Clickshare Support Technician Resume Examples & Samples

  • Answer phones and/or emails professionally
  • Respond to customer inquiries
  • Handle and resolve customer questions, issues and complaints according to required service levels
  • Process RMAs, orders and do internal follow-up as necessary to ensure we deliver on our promises and any service level agreements
  • Identify and escalate priority issues
  • Route calls to appropriate resources and staff
  • Follow-up customer calls where necessary
  • Complete call logs
  • Complete call reports
  • Support creating activity reports on call center cases
  • Troubleshoot all elements of ClickShare install including hardware, software and networking issues
  • Ability to write knowledge base articles
  • Experience configuring managed switches
  • Experience troubleshooting proprietary systems with limited documentation
  • Fluency in English, written and oral
  • Exceptionally customer oriented, reliable judgment, problem solving skills
  • Excellent project management skills; ability to get things done
  • Ability to multi-task with exceptional attention to detail
  • Ability and motivation to take initiative as an advocate of our customers to others
  • Ability to clearly communicate actions necessary and to influence broad spectrum of stakeholders on behalf of the customer
  • Excellent interpersonal skills; able to work with many different teams and cultures
  • Self-starter with pride of ownership
  • Capable of handling medium to high levels of stress and retain resilience
  • Knowledge of IT service, Networking, software/hardware troubleshooting
  • Ability to produce quality deliverables
  • Expert computer skills (MS Office) and demonstrated comfort with computer and other hardware (i.e., servers, switches, etc)
  • Advanced knowledge of IP and experience with local area networks (e.g., set up and configuration)
  • Ability and means to travel on a flexible schedule as needed; proof of liability and property damage insurance on vehicle used. Approximately 10% travel
  • Ablility to lift up to 50 pounds as needed
  • Associates degree in IT or Electronics or equivalent training
  • 2-3 years of experience in customer service, technical services support, IT and/or Networking support
  • Familiarity or demonstrated comfort using call center and ERP tools (e.g. Salesforce.com)
  • Electronics experience a plus
83

Field Support Technician Resume Examples & Samples

  • 1 year mechanical experience, or mechanical aptitude along with knowledge of the PeopleNet systems and hardware
  • Proficiency in Microsoft Word, Excel
  • Troubleshooting Experience
84

Product Support Technician Resume Examples & Samples

  • College degree or comparable work experience required
  • Construction industry experience specific to Piping, Electrical, or HVAC installation/estimating 2 - 3 years preferred but not required
  • 1 - 3 years working in customer support or call center preferred
  • Critical thinking and problem solving skills a must
  • Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)
  • Ability to think in terms of abstract ideas
  • Strong communication skills, written and oral
  • Strong troubleshooting ability with general computer systems
  • Customer oriented with strong desire to take care of the customers' needs while following company procedures
  • High interpersonal/social skills
  • Capable, preferably thrives in high pressure/time critical environments
  • Ability to complete assigned tasks under stressful situations
85

Field Support Technician Resume Examples & Samples

  • Provide fast and efficient technical support to resellers and internal Trimble teams
  • Gain and keep a high-level knowledge of Trimble's on-machine and off-machine products
  • Provide training, job site installation and troubleshooting
  • Work closely with resellers, product management and development teams to solve product issues
  • Create technical notes and documentation
  • Good verbal & written English skills
  • Mechanical skills (ideally with heavy civil machinery)
  • Effective analytical and problem-solving skills
  • Capable of working independently and in a team-based environment
  • Able to communicate clearly, both verbally and in writing
  • Computer literacy and competency
  • Familiarity with the Trimble machine control product portfolio is an advantage
  • Willingness and ability to travel within the Europe, Middle East & Africa region and the United States (sometimes at very short notice)
  • Work experience on construction sites is an advantage
  • Fluency with German or other European languages is desirable
  • Bachelor of Science degree in Mechanical Engineering or a Construction Management (Mechanical) curriculum; OR a minimum two years industry experience in a Technical Support environment with two year degree or equivalent education in a relevant field
86

Telephonic Medicine Support Technician Resume Examples & Samples

  • Coordinates all logistics activities in telephonic medicine center
  • Functions as key coordinator for all repatriation activities
  • Orders ambulances and beds
  • Handles assignment of incoming messages from members to appropriate staff
  • Answer phones and route calls appropriately
  • Document patient information in KP HealthConnect
  • Assist with Quality Assurance activities as necessary, including chart review, data entry and other tasks
  • Reviews ambulance claims using prudent lay person guidelines to determine payment of pended ambulance claims
  • Assists with managing and problem-solving issues that arise between KP & AMR/Pathways regarding transports
  • Creates pre-authorizations in claims system for members in outside hospitals
  • Manage on line computerized on call system and requests for call schedule
  • Answer TTY phone
  • Assist in making follow up appointments for members as necessary
  • Remain current and up to date on Medicare guidelines pertaining to coverage of medical transportation
  • Position requires working over the phone in highly stressful situations and with interruptions
  • May be required to lift, bend, and sit for prolonged periods of time
87

Telephonic Medicine Support Technician On Call Resume Examples & Samples

  • Coordinates all logistics activities in telephonic medicine center
  • Functions as key coordinator for all repatriation activities
  • Orders ambulances and beds
  • Handles assignment of incoming messages from members to appropriate staff
  • Answer phones and route calls appropriately
  • Document patient information in KP HealthConnect
  • Assist with Quality Assurance activities as necessary, including chart review, data entry and other tasks
  • Reviews ambulance claims using prudent lay person guidelines to determine payment of pended ambulance claims
  • Assists with managing and problem-solving issues that arise between KP & AMR/Pathways regarding transports
  • Creates pre-authorizations in claims system for members in outside hospitals
  • Manage on line computerized on call system and requests for call schedule
  • Answer TTY phone
  • Assist in making follow up appointments for members as necessary
  • Remain current and up to date on Medicare guidelines pertaining to coverage of medical transportation
  • Position requires working over the phone in highly stressful situations and with interruptions
  • May be required to lift, bend, and sit for prolonged periods of time
88

Helpdesk Support Technician Resume Examples & Samples

  • Prioritize, maintain and resolve helpdesk requests while meeting Service level Agreements
  • Manage the inventory of software and hardware materials
  • Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library
  • Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity
  • Work with vendors when necessary to resolve technical problems with hardware and software
  • One to two years of experience in a Helpdesk environment is required
  • Experience working with troubleshooting various operating systems, hardware configurations, and software applications
  • Microsoft certifications or enrollment in IT related courses with an accredited college or technical school required
  • Must be detail-oriented, accurate and well organized
  • Excellent oral and written communication skills, interpersonal and organizational are required
  • Ability to work independently and efficiently to meet deadlines and established response times is essential
  • Ability to establish and maintain a good working relationship with other professionals in order to provide support and resolve issues is a must
  • Must be able to remain flexible with changes in priorities for various task and project assignments
  • Conversion opportunity may become available based on performance and business needs
  • Ability to obtain and maintain a security clearance, if necessary
89

IT Site Support Technician Resume Examples & Samples

  • Manage or escalate Service Desk requests in a timely manner
  • Provision, configure and support IT equipment and peripherals
  • Provide an effective support service to on site and remote users
  • Process new user, termination, and account change requests
  • Ensure adherence to all applicable policies, processes and SOPs
  • Provide support for enterprise applications and network related issues
  • Order and track supplies, carry out asset management & dispersal
  • Work with various vendors as needed to support site specific services
  • Create and maintain all required documentation
  • Advanced support of site-specific ERP, CRM, or database systems
  • Able to independently identify, evaluate and resolve diverse support issues
  • Occasionally works after-hours or travels to other sites, as needed
  • Ensures all solutions adhere to applicable change control requirements
  • Able to organise workload and adapt to changing business needs
  • Strong customer service orientation, able to manage a diverse client base in a positive and professional manner
  • Able to combine strong analytical skills, technical knowledge and communication skills to provide excellent customer support
  • Understands and adheres to Quality Management System requirements
  • Able to undertake occasional travel as needed
90

Site Support Technician Resume Examples & Samples

  • High School Graduate / GED Required
  • Climb multiple flights of stairs to access the top of tanks, buildings, and process equipment
  • Work in all types of weather (heat, humidity, cold, etc.)
  • Ability to climb multiple flights of stairs with tools weighing 25 lbs
  • Must be able to perform duties requiring standing for extended periods of time
  • Bending and kneeling around process equipment for extended periods to conduct equipment rebuilds and repairs
  • Perform typical physical requirements found in operations such as repetitive pushing, pulling, and lifting motions
  • Climb step and extension ladders to access process equipment, working from scaffolding, and working in high places in excess of 100 ft. high
  • Mounting and dismounting a fork lift or man lift multiple times per shift
  • Working in confined spaces, or awkward positions may be necessary for extended periods. (This could include sitting, lying on one’s stomach, back, or side, stooped over, stretching, or leaning around objects as possible examples)
  • Must be able to meet the requirements for respiratory protection as outlined in the Ludington Site Respiratory Protection Program
  • Ability to work around chemicals such as hydrochloric acid, calcium chloride, magnesium hydroxide, sodium hydroxide, lubrication oils, greases, and chemical cleaning agents
  • Ability to wear all required PPE
91

AV / VC Support Technician Resume Examples & Samples

  • Working with a team of IT/AV support engineers across multiple physical locations
  • Contributes to large or cross-functional projects that span multiple departments
  • Works autonomously and demonstrates good business judgment
  • Represents the team to customers and team members within department
  • Setup of AV equipment including microphones/speakers and projectors/screens for live events at off-site venues
  • Advanced troubleshooting skills in a multi-user high pressure environment
  • Understanding of concepts such as packet loss, SIP, H323, HDCP, and DHCP
  • Experience with video conferencing hardware
  • Ability to read AV system wiring diagrams
  • MAC and Windows troubleshooting skills
  • Bachelor's degree in AV or IT related field
  • Experience with Creston AV systems and Cisco video conferencing
  • Ability to manage high priority projects
  • Previous experience in a corporate environment
  • Working with an internal ticketing system
  • Certified Technology Specialist (CTS)
92

AV Support Technician Resume Examples & Samples

  • AV room furniture setup/strike and straightening including tables, chairs, lecterns, pipe and drape, easels, and other equipment as needed or directed
  • Video conference operation Polycom VTC and CISCO/Tandberg VTC experience
  • Accept/Decline customer invites sent via Outlook/Exchange
  • Properly and safely load and transport conference tables/chairs/AV equipment between rooms and buildings as required
  • Provide customers with alternative AV room scheduling options as needed, moving meetings in a polite and professional manner when needed
  • Work effectively and productively with all AV team members
  • Work professionally with all levels of the organization
  • Keep desk and storage areas neat and organized at all times
  • Garbage/Recycle removal and cleaning of dry erase boards, furniture, floors, walls and windows within AV rooms as needed
  • Promote teamwork at all times
  • Analyze then establish new AV/DV processes and/or improve existing processes, to bring efficiency, productivity, and positive experiences to the Client’s awareness
  • Provide productive feedback and process improvement ideas to the team
  • Strong knowledge of a range of AV equipment
  • Excellent fault finding skills
  • Positive, ‘can do’ attitude with a friendly and personable demeanor
  • Responsible for coordinating and planning event delivery in presentation rooms on site
  • Ensure that reporting facilities are in place so that fault failures and equipment maintenance are recorded
93

Support Technician Resume Examples & Samples

  • Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals and other computer-related devices
  • Support and coordinate with system level-3 support and business application departments, including supporting the System Administrators to ensure systems availability
  • Participate in managing the volume of incoming calls to the help desk via both telephone and e-mail, ensuring courteous, timely and effective resolution of end user’s issues
  • Experience in supporting iPhone/iPad devices within a Microsoft Exchange environment
  • Hands on support for the Desktop/LAN environment
  • Participate in monitoring and maintenance of system key process improvements
  • Manage user account and the Active Directory database and integrity
  • Troubleshoot and resolve system hardware and software problems
  • Participate in moves, adds and changes as they relate to the WWE computing environment
  • Follow established policies, procedures and technology standards to ensure system availability and security
  • Maintain and manage AT&T and Verizon mobile accounts and proper documentation
  • Maintain and manage loaner policies for computer, peripherals and presentation equipment
  • Image and deploy standard WWE imaged computers
  • Occasional local travel and occasional on-call escalation support
  • Other IT related tasks as required
  • College diploma or university degree in the field of computer science and/or 3 to 5 years equivalent work experience
  • A+ and/or Network + industry certification
  • Microsoft Certification - MCP or MCSA a plus
  • Apple Certification - ACMT
  • Extensive knowledge in Microsoft Windows and PC Hardware
  • Experience with Apple products and Mac OSX
  • Specific knowledge in Microsoft Office Products and client applications
  • Experience in supporting iPhone/iPad devices within a Microsoft Exchange Environment
  • Familiarity with TCP/IP protocol
  • Hands-on hardware and software troubleshooting experience
  • Strong understanding and commitment to the IT organization's goals and objectives
  • Set consistently high standards in the areas of teamwork, cross team cooperation and collaboration and continuously exhibit a “can-do” attitude
  • Strong written and oral communication and interpersonal skills
  • Ability to present ideas in professional and user-friendly language
  • Highly self-motivated and self-directed with a keen attention to detail
  • Experience working in a team-oriented, collaborative environment
  • Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
  • Experience with Nimsoft/CSM, ServiceNow or another ticketing system a plus
  • Experience with Filemaker Pro a plus
  • Experience with Windows Imaging solutions a plus
94

Field Support Technician Resume Examples & Samples

  • Technologies and hardware used include: Windows 7 / 10, MAC OS, Bloomberg, Fidessa, IPC turrets, HP desktops, Blackberry’s, iPhones / iPads, Printers, Cisco VOIP phones, Lotus Notes, MS Office 2010 / 2013 / 2016, 365
  • In depth knowledge of Windows 7 & Windows 10
  • Scripting Knowledge (a plus but not a requirement)
  • Knowledge of IPC trading turrets
  • Knowledge of all desktop hardware such as HP pc’s, printers, Blackberry’s etc
  • Ambitious and willing to learn new technologies
  • Excellent communication, personality and presentation skills
  • Candidates must be able to work in a team environment
  • Willing to work off hours, long days and weekends as needed
  • Must have excellent decision-making and organizational skills, detail oriented, and the ability to work independently on assigned tasks
95

Technical Support Technician Resume Examples & Samples

  • Work in a technical support center in order to provide telephone assistance to corporate clients
  • Record incidents reported by clients, support the client through the problem resolution process - Escalate the incident to a higher level, if applicable
  • Work in close collaboration with specialized technical teams. Training specific to CGI will be provided
96

Application Support Technician Resume Examples & Samples

  • Compare application arguments with existing/running configuration and determine changes made via the User Interface
  • Identify components such as data sources, network, hardware, reverse proxy, service bus, web application server, etc
  • Respond to Customer, and Customer external client, queries about specific application results, or data
  • Respond to requests for research regarding data, or the interaction of the data and within the Application
  • Provide configuration information to create change ticket instruction
  • Participate in the Change Management process, attending the established weekly meetings and any other such meetings as requested by Customer
  • Retrieve correct instructions for tickets and expedite tickets at the time of urgency
  • Participate when required to join bridge calls regarding identified solutions to Incidents/Problems
  • Troubleshoot incidents that do not require any code changes in SDLC environments. This is limited to an initial check of log files and working with other teams for continued investigation and resolution
  • Escalate to appropriate Level 2 all unresolved problems/incidents
  • Participation in incident calls and represent the application team
  • Conduct troubleshooting activity by replicating the issue using internal URL
  • Conduct basic health checks e.g. Checking Application logs, JVM logs, application statistics, DB level checking for average response time, transaction count, event status, URL hitting, Test transactions; replicating the issue and making database connection tests
  • Identify methods to restore the service ASAP
  • Make updates with regard to incidents in all the reporting systems of the application
  • Participate in Customer’s annual disaster recovery testing by providing Level 1 support for the Applications as directed by Customer
97

Field Support Technician Resume Examples & Samples

  • Higher degree (Associate or Bachelor) or equivalent experience preferred
  • 2 years of Video Conferencing background supporting Audio-Visual and/or IT systems, including experience with Polycom products and/or 3rd party video conferencing devices
  • Must be highly organized, detail-oriented, self-motivated and able to work with little supervision
  • Must have excellent verbal and written communication skills, including ability to train others
  • 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills
  • Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus
98

Application Support Technician Resume Examples & Samples

  • At least 2+ years of experience in the following areas
  • Previous industry experience software development
  • MySQL, MS SQL
  • TCP/IP Networking
  • Flexibility to work independently or as part of a team
  • Learning new things readily and without fear
  • High level of problems solving skills
99

Tandem Support Technician Resume Examples & Samples

  • 1-3+ years of experience with a combination of Tandem Nonstop/OVMS/Transmission Control systems
  • Strong Technical knowledge of Large Midrange Batch & Console operations
  • Ability to follow policies and procedures; attention to detail
  • Strong problem solving skills and decision making ability around complex problems
100

Appplication Support Technician Resume Examples & Samples

  • Compare application arguments with existing/running configuration and determine changes made via the User Interface
  • Identify components such as data sources, network, hardware, reverse proxy, service bus, web application server, etc
  • Respond to Customer, and Customer external client, queries about specific application results, or data
  • Respond to requests for research regarding data, or the interaction of the data and within the Application
  • Provide configuration information to create change ticket instruction
  • Participate in the Change Management process, attending the established weekly meetings and any other such meetings as requested by Customer
  • Retrieve correct instructions for tickets and expedite tickets at the time of urgency
  • Participate when required to join bridge calls regarding identified solutions to Incidents/Problems
  • Troubleshoot incidents that do not require any code changes in SDLC environments. This is limited to an initial check of log files and working with other teams for continued investigation and resolution
  • Escalate to appropriate Level 2 all unresolved problems/incidents
  • Participation in incident calls and represent the application team
  • Conduct troubleshooting activity by replicating the issue using internal URL
  • Conduct basic health checks e.g. Checking Application logs, JVM logs, application statistics, DB level checking for average response time, transaction count, event status, URL hitting, Test transactions; replicating the issue and making database connection tests
  • Identify methods to restore the service ASAP
  • Make updates with regard to incidents in all the reporting systems of the application
101

Processing Support Technician Resume Examples & Samples

  • Perform all of the following duties on a rotational basis in the processing area of the plant. This includes operating all systems, performing all quality checks, maintaining conformance reports
  • Troubleshoot processing systems that are not performing properly and take corrective action to ensure product quality while minimizing unnecessary downtime
  • Improve operations through individual and group problem solving and provide leadership in solving problems on the floor and in meetings
  • Participate in site action circles and focus groups as appropriate
  • Train other associates in operation of all areas and systems
  • Ability to work 12 hour rotating shifts
  • Ability to work under variable conditions such as heat, cold, high and /or confined spaces
  • Ability to travel up and down stairs, repetitively
  • Ability to do repetitive bending and twisting
102

Call Centre Senior Support Technician Resume Examples & Samples

  • Build a customer service oriented user relationship, demonstrating commitment and instilling confidence by investigating, resolving and/or escalating problem situations reported by their customers
  • Provide support in dealing with unique problem solving issues for At Home agents at a National level
  • Represent the ACCC and Scotiabank in various technical support discussions, projects and system upgrades within the responsibilities of a first line support technician. This will include participating in the technical implementation/support/planning for the site for the implementation of new software/systems/equipment/technical procedures and upgrades/enhancements
  • He/She is responsible for the set-up, configuration and maintenance of all personal computers, laptops, printers and other peripheral equipment, including set up and relocation
  • Minimum of 2 years of experience in the I.T. industry
  • He/She must be Customer focused with well developed interpersonal, listening, communication and negotiating skills to deal with staff at all levels, including clerical, supervisory/management, IT&S, other key internal and third-party vendors
  • Good time-management skills, able to work on multiple assignments and be adaptable to changing priorities
  • Able to quickly identify, document and resolve problems on an ongoing basis and must understand the scope of all problems in order to determine the level of escalation, if necessary
103

Support Technician Resume Examples & Samples

  • Minimum 1 year experience in MIS in a Helpdesk environment
  • Competent troubleshooting and problem solving skills
  • Competent in PC computing, network connectivity, VPN connectivity via Cable modem or DSL, Wireless connectivity, Microsoft Office, Outlook, application support, Windows 7 and newer operating systems, Basic Active Directory account administration a plus
104

Support Technician Resume Examples & Samples

  • Associates degree in Computer Information Systems or related field or equivalent education and experience
  • At least 1 year of experience in telecommunications infrastructure or related field
  • Ability to troubleshoot and solve hardware and software issues in a timely manner
  • Ability to take direction and work with a very minimum amount of supervision
  • Ability to adapt to fast changing tasks that come up
  • Experience with Microsoft Active Directory and Exchange
  • Excellent working knowledge of Microsoft operating systems
  • Must exhibit good understanding of a large entertainment venue environment and how the business is affected by network changes
  • Must be knowledgeable of 24x7 operations
  • On-call duty, personal vehicle for Inter property travel required and reliable transportation
  • Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally
  • Strong cognitive understanding and development of policy and procedures
105

Support Technician Resume Examples & Samples

  • Labs layout design
  • Mechanical studies
  • Assets inventory
  • 10 years minimum experience in the field of lab layout design
  • Expert in Autocad software
  • Knowledge of Nokia equipments
  • Qualities expected : Good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships
  • Basic English understanding
106

IdP Support Technician Resume Examples & Samples

  • Respond/react to CMS support tickets, adhering to internal SLA
  • Properly communicate ticket status to users and stakeholders
  • Provide daily maintenance of user lists
  • Provide general system administrative duties
  • Assist with configuration and testing of new SSO projects
  • Liaise with global helpdesk team for minor support requests (suspensions, OTP resets, etc.)
  • Support release cycle by performing basic feature validation (not QA, but another set of eyes on the system during UAT)
  • Manage new firm creation requests for DEMO and UAT environments (from templates using copy firm feature)
  • Assist in troubleshooting for customer issues
  • Provide admin support for customer portal firm
  • Provide reports on demand for management
  • Flexible to work in shifts/on call
  • MS Excel proficiency (must have)
  • Solid communication abilities, both written and verbal (including clear-spoken English – must have)
  • Ability to manage multiple projects/activities concurrently
  • General technical acumen
  • High comfort-level with new technologies/concepts (need a quick learner
107

Support Technician Resume Examples & Samples

  • Support the manufacturing operations to provide best in class operating performance and ensure safe working practices are adhered to by Cargill personnel and contractors
  • Daily running of logistics at the Brocklebank site to include rape meal out-loading and seed intake lab
  • Support operations for cover during plant shut downs, start-ups and long term absence cover
  • Maintain housekeeping of the plant including awareness of the Environmental Permit for the site and the operating conditions and limits within it; using Maximo system to report and track any maintenance issues or safety issues found during the shift; complying with audit and safety requirements
  • Ensure effective movement and handling of materials, products and chemicals across the operation
  • Ensure plant cleanliness and compliance with audit requirements
  • To undertake problem solving and decision making within the plant and within a self-managed, continuous improvement environment
  • Report and track any maintenance issues or safety issues found during the shift and through operator care
  • Flexibility is required to meet business needs and the ability to work different shifts to cover long term sickness and training
  • NVQ II/HNC in mechanical or chemical engineering, or process engineering
  • Strong experience within an industrial process environment
  • 5 GCSE’s grade A-C (including English and Maths)
  • First aid qualified
  • Effective communication skills- verbal and written
  • Ability to plan and organise
  • Good housekeeping ability with the ability to clean and organise industrial areas
  • Experience of working in a self- managed team environment
  • The ability to work flexible shift pattern
  • Fork Lift Truck, Loading Shovel and or Bobcat Licenses would be beneficial, but full training will be provided
  • Knowledge of HACCP/ Environmental permits would be beneficial
108

Workstation Support Technician Resume Examples & Samples

  • Configure and maintain systems in accordance with established standard practices
  • Provide training and advice to end users regarding cyber security and best practices
  • Serve as a primary point of contact for IT services within the Lab community
  • Image, configure and install hardware such as desktops, laptops, printers, scanners, tablets and smartphones for Operations and scientific staff
  • Work with customers to identify, troubleshoot, and resolve issues with computers, software, operating systems, peripherals, providing user training where needed
  • Manage and execute small IT projects, such as software evaluations and implementations and infrastructure assessment, procurement and deployment. May include planning and scheduling, regular status updates, customer communication, and quality control
  • Build customer relationships, ensuring that all IT needs are being met, and making sure end users and their management are satisfied
  • Educate users regarding the use of standard software such as Google apps, MS Office, Adobe Acrobat and other specialized applications through documentation and training
  • Promote and train users on cyber security policies and best practices
  • Participate and contribute in group meetings, technical discussions and process reviews that guide IT policy and standards for Berkeley Lab
  • Associate’s or Bachelor’s Degree or equivalent experience and a minimum of 1 year related experience or the equivalent combination of education and experience
  • Strong interpersonal communication and written communication skills, with a demonstrated ability to convey technical information through well-written and concise documentation
  • Excellent customer service, organization and time management skills
  • Experience managing and troubleshooting computing hardware such as desktops, laptops, tablets, smartphones, printers and scanners
  • Knowledge and troubleshooting experience with
109

Technical Support Technician Resume Examples & Samples

  • Owner of Technical Support processes within assigned production area
  • Ensures that production processes may be conducted safely
  • Works closely with Production staff to ensure that the production plan is met
  • Conducts basic analysis of process performance metrics and takes action to increase process capability
  • Assists with the troubleshooting of process problems and implements solutions which reduce downtime and minimize maintenance costs
  • Monitors process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
  • Facilitator or co-facilitator of process improvement projects
  • Participation in technology transfer projects, new process introduction, and production capacity expansions
  • Updating and auditing Bill of Material for assigned process area
  • Responsible for creation, validation, and maintenance of Production Work Instructions
  • Develops and updates process procedures to ensure that documentation is accurate and understandable
  • Provides technical support to the factory’s production and logistics functions concerning product documentation
  • Interfaces with all levels of management and employees to gather information and provide guidance for implementation
  • Develops and updates first and second line maintenance on equipment
  • Associate's degree or equivalent from a two-year college or technical school, with one year of wind turbine blade manufacturing experience; or three years wind turbine blade manufacturing experience
  • Knowledge of Internet software; Manufacturing software; Spreadsheet software and Word Processing software
  • Experience in a Manufacturing organization
  • Experience composing work instructions
  • Experience formulating and processing engineering change requests
  • Understanding of ‘lean’ principles preferred
110

Senior Support Technician Resume Examples & Samples

  • Take charge of different kinds of incidents, you will follow up these incidents and resolve them
  • Communicate with the others IT teams and keep them informed to help resolve incident (Development / Problem management Team and 3rd Level Support Team)
  • Communicate with the end users and heads of department to keep them informed of the status of their incidents
  • Assist the First Level Support Team by giving them detailed solutions that they can reapply
  • If necessary, provide short-term solutions to quickly restore the service (back to operational) and you will be solution minded as to provide long-term solutions to avoid incident recurrence
  • Chosen candidate will be involved in PM tasks
  • IT education
  • Interest in procedures and workflow
  • Good facilitation and communication skills
  • Ability to work in a demanding environment where flexibility is mandatory
  • Team Player / Talent to establish good relationships with other team
  • Good relationship skills
  • Service and support / Customer oriented
  • Aptitude for quick learning of technical and procedural topics
  • Ability to follow up on incidents and to set priorities
  • Excellent communication skills – English (fluent) & Spanish (as an asset)
  • ITIL certified
  • MS server
  • Exchange
  • Network (Cisco/Juniper)
  • Security (Cisco/Fortinet/other)
  • Office365
  • WiFi (Fortinet/Juniper/Cisco)
  • Backup
  • Telephony, Video Conferencing (will be an add value)
111

Stockroom Technician Instructional Support Technician Resume Examples & Samples

  • Chemistry, biochemistry, and related preparation of materials, including chemical solutions and reagents, for various laboratory courses and developing systems for maximizing facilities and equipment
  • The principles of providing support services
  • The common principles, methods, and techniques related to laboratory support for chemistry and biochemistry
  • The materials, supplies and equipment and their uses related to chemistry and biochemistry
  • Standard office equipment (computers, copiers, phones)
  • Fluency with standard office software packages such as MS Windows, Word, Excel and Outlook
  • Metric conversions and basic mathematical calculations
  • Demonstrated skills preparing chemical solutions and reagents
  • Skill with prioritizing tasks, accomplishing goals through collaboration and completing tasks on time all while still maintaining attention to detail and accuracy
  • Quickly learn the names, uses and care of common types of materials, supplies and equipment used in Chemistry and Biochemistry
  • Inspect materials, supplies and equipment to determine their suitability for various uses
  • Learn to adjust and/or make minor repairs on scientific equipment
  • Operate scientific or highly technical equipment and to interpret results
  • Plan activities and prepare schedules for providing stockroom services
  • Use methods, techniques and skills related to the discipline and prepare specialized materials, such as solutions, mixtures and other preparations following well-defined procedures
  • Read and write at a level suitable to perform the essential functions and responsibilities of this position
  • Perform duties as assigned
  • A Bachelor of Science in Biochemistry, Chemistry or related natural science
  • Full-time equivalent to two years of student assistant level experience providing support services for an instructional program in life science, including such activities as preparing, producing, dispensing, or storing materials, supplies, and equipment
112

Support Technician Resume Examples & Samples

  • Provide Help Desk level-1 and level-2 support for WWE workstations, laptops, printers, peripherals, and other computer-related devices
  • Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability
  • Participate in managing support calls to the Help Desk via phone and e-mail, ensuring courteous, timely, and effective resolution of end user issues
  • Provide hands-on support for the Desktop/LAN environment
  • Participate in monitoring and maintaining system key process improvements
  • Troubleshoot and resolve system hardware and software incidents
  • Participate in moves, adds, and changes as they relate to the WWE technology environment
  • Follow established policies, procedures, and technology standards to ensure system availability and security
  • Maintain and manage AT&T and Verizon mobile accounts
  • Maintain and manage loaner policies for computer, peripherals, and presentation equipment
  • Image and deploy standard WWE-managed computers
  • Other related tasks as required
  • College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
  • A+ and/or Network+ industry certification
  • Microsoft (MCP or MCSA) and/or Apple (ACMT) Certification a plus
  • Extensive knowledge of Microsoft Windows and PC Hardware
  • Experience with Apple products and Mac OS
  • Specific knowledge of Microsoft Office Products and client applications
  • Experience supporting iPhone/iPad devices within a Microsoft Exchange Environment
  • Experience supporting a user base of more than 250 people
  • Familiar with TCP/IP protocol
  • Strong written and verbal communication and interpersonal skills
  • Able to present technical ideas in professional and user-friendly language
  • Able to effectively prioritize tasks in a high-pressure environment
  • Experience with Nimsoft/CSM, ServiceNow, and/or another ticketing system a plus
113

Deskside Support Technician Resume Examples & Samples

  • Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
  • Installs, configures and troubleshoots desktop systems, workstations, servers and network
  • Maintains passwords, data integrity and file system security for the desktop environment
  • Communicates highly technical information to both technical and nontechnical personnel
  • Recommends hardware and software solutions, including new acquisitions and upgrades
  • May participate in development of information technology and infrastructure projects
  • May involve use of problem management databases and help desk system
  • Requires 1-2 years of related work experience, or AA degree, or technical training, or equivalent combination of education and experience
114

Technical Support Technician Resume Examples & Samples

  • Provides advanced customer service and support
  • Install, upgrade, and configure customer-specific hardware and software
  • Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware
  • Configures and maintains wireless mobile devices, including but not limited to Blackberries, iPhones and iPads
  • 3 - 5 years of directly related experience supporting help desk operations
115

Technical Support Technician, Lead Resume Examples & Samples

  • Troubleshoots and supports Windows 7 operating systems, MAC OS, and advanced MS Office 2013 product issues, and other IT issues
  • Documents incidents with detailed break-fix steps and resolution in Remedy ticketing system
  • Communicates with customers in a professional and courteous manner
  • Accepts warm transfers from other technicians to continue remote support
  • Provides remote and on-site troubleshooting for hardware and software support
  • Instructs customers in use of equipment and software
  • Able to complete multiple simultaneous projects in a timely manner
  • Interfaces with infrastructure, network operations, database, and development personnel
  • Completes all corporate requirements in accordance with CACI
116

Technical Support Technician Resume Examples & Samples

  • Documents Incident with detailed break-fix steps and resolution in Remedy ticket tracking system
  • Provides advanced Customer Service and Support
  • Communicates with high profile customers in a professional and courteous manner
  • Performs installs, upgrades, and configures customer-specific hardware and software
  • Troubleshoots and supports Windows operating systems, MAC OS, advanced MS Office product issues, and other IT issues
  • Possesses the ability to complete multiple simultaneous projects in a timely manner
  • Interfaces with infrastructure, Network Operations, database, and development personnel
117

Technical Support Technician Resume Examples & Samples

  • Demonstrates excellent technical and customer relation skills
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, updating of supported IT equipment
  • Performs basic connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions
  • Performs troubleshooting and repairs or replaces equipment components as necessary
  • Completes technical training on new equipment as assigned
  • Active Secret Clearance (preferred) or ability to obtain a Secret Clearance
  • 8570 IAT1 compliance or ability to become complaint within 4 months of date of hire. 8570 IAT1 compliance is usually met by Comptia A+ or Security + certification
  • Must be able to lift 25 pounds
  • A good understanding of the Windows desktop environment to include the installation of software, drivers, and peripheral devices
118

Technical Support Technician / Help Desk Resume Examples & Samples

  • Provide technical back up assistance and step-by-step solutions to
  • CompTia Security + and Microsoft Server level certifications
  • Ability to troubleshoot and diagnose printers and BlackBerry
119

Support Technician Resume Examples & Samples

  • Take inbound phone calls from technicians requesting uploads and downloads, programming information into new or existing accounts in response to tech request or by scope of work
  • Generates field service work order requests when unable to establish remote DLL session
  • Resolves technical issues through research and investigation and responds back to appropriate parties via phone
  • Performs and issues confirmations when specialized downloads have been completed
  • Minimum one year technical support, or data processing/call-center experience preferred
  • Ability to perform technical research to resolve complex problems in various versions of security panels
  • Strong customer service and problem solving skills
120

Elavon Gateway Support Technician Resume Examples & Samples

  • Technical, trade or business certificate
  • Two to four years of experience in software content, internet and system administrator activities
  • General understanding of the technical aspects of telephony equipment, systems and vendor capabilities
  • Thorough knowledge and understanding of central server, personal/micro computers, peripheral devices, telephony and transmission
  • Well-developed understanding of the data processing environment and the impact to business functions when systems and/or applications are unavailable
121

Site Support Technician Resume Examples & Samples

  • Working on a team of 2-3 others on the Site Support team. This person will be in charge of the complete set-up of new and existing SPM branches
  • Responsible for managing the installation/set-up of desktops, laptops, etc
  • Responsible for working with vendors, technicians, and non-IT personnel to set up branches
  • The majority of this work will be done remotely (i.e. phone/email) however, there will be some traveled required
  • Project Management skills are desired
  • High level of customer service needed when interacting with users
  • Ability to not only communicate how to perform these installations/set-ups remotely but hands-on as well
122

Endpoint Support Technician Resume Examples & Samples

  • Works with team lead or senior team members to understand user’s Endpoint Support requirements
  • Documents requirements
  • Provides input during short-term Endpoint Support project/task planning efforts with team members
  • Documents discussion and agreements
  • Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints
  • Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices
  • Follows established procedures for performing configuration changes, updates and upgrades
  • Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications
  • Submits or updates configuration items within management tools
  • May participate in the unit testing for new deployments or new components and remediates problems
  • Provides feedback on new software performance and testing
  • Participates with Level 2 issue assessment and resolutions of problems
  • Diagnoses and resolves endpoint and mobile device hardware and software issues
  • Creates temporary solutions until permanent solutions can be implemented
  • Provides technical support to meetings that include video conferencing
  • Documents solutions to common problems and responses for frequently asked questions
  • Implements contingency plans including reliable backup and restore procedures, as needed
  • May participate in R&D POC efforts
  • May provide recommendations per customer feedback
  • Adheres to policies, procedures and standards
  • Supports IT inventory/asset management processes
  • May provide on-the-spot training to end users
  • General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers
  • Working knowledge of latest operating systems
  • Ability to troubleshoot and support wireless and wired connectivity
  • Knowledgeable in the building, imaging and setup of new device deployments
  • Customer Service oriented, and capable of comfortably working in a fast-paced team oriented environment
  • Basic understanding of TCP/IP network protocols and services
123

Mac Support Technician Resume Examples & Samples

  • 3-5 years of experience in technical support, experience with active directory from creating new users to being able to remote access and troubleshoot any issues
  • Strong communication skills- being on a service desk 1-3 years 25-40 calls a day
  • Experience with troubleshooting Mac software and hardware
124

Senior Support Technician Resume Examples & Samples

  • Provide face-to-face, first-line line support for end-users including senior executive staff
  • Serve as an escalation point for issues ranging from first to second line, for end-users from other offices/locations
  • Primary duties include the support and maintenance of workstations and laptops, printers, mobile devices, meeting room equipment, phones, and client-side support of server applications
  • Work closely with the rest of the IT team and assist with server application management
  • Automate manual tasks through IT administrave tools or scripting
  • Assist with GPO management
  • Peform general administration duties, procurement, and staff training as needed
  • Help maintain business data and archiving processes
  • Help manage backups and system recovery procedures
  • Contribute to and maintain system standards and SOPs
  • Analyze system logs and identifying potential issues
  • Support of an extensive SharePoint environment
  • Troubleshoot any reported problems escalated from the Helpdesk
  • A minimum of four years experience in first- and second-line support
  • Proven interest in IT and actively seeking to extend skills and experience
  • College graduate with proven interest in IT preferred
  • Experience of Active Directory account management
  • Experience of GPO and GPP management
  • Experience of Endpoint Security Controls
  • Experience using Windows Deployment Services
  • Experience using Windows Updates Service WSUS
  • Proven technical knowledge of Windows 7, 8, 10 and Microsoft Office products
  • Proven technical knowledge of meeting room audio and visual systems
  • Experience of Exchange 2010 and 2013 account management
  • Proven technical knowledge of desktop and server hardware
  • Experience of backup and restore technologies and methods
  • Must have excellent technical problem solving and troubleshooting skills, including identifying and addressing performance problems, system defects, hardware issues, etc
  • Must be able to work independently and collaborate effectively in a complex environment with multiple teams
  • Must have excellent written and oral communication skills, including the ability to conduct training or presentations to teams and to internal customers
  • Must be able to break down complex technical topics into common language understandable by non-technical/business oriented audiences
  • Must be confident and comfortable supporting senior executives
  • Must be able to train and mentor more junior support staff to aid their career progression and improve knowledge sharing
  • Must have excellent organizational skills, follow-through, and be proactive and detail-oriented
125

AV Support Technician Resume Examples & Samples

  • Properly and safely load and transport conference/AV equipment between rooms and buildings if required
  • Ensure AV room cleanliness in conjunction with Building Operations
  • Depending on Building Operations availability, some AV room furniture setup/strike and straightening including tables, chairs, lecterns, pipe and drape, easels, and other equipment as needed or directed
  • Conduct frequent AV/VC equipment setup/strike tasks, as well as basic troubleshooting and operation
  • This is a very physically active job; employee must be able to lift 22.5kg (50lbs) and move equipment multiple times per day, be comfortable standing and/or walking frequently, and practice good safety habits
  • Excellent organizational skills with the ability to multitask and attention to detail
  • Ideally you will be degree educated and hold professional qualification relating to AV or IT technologies and be able to meet the basic qualification requirements
126

Itsc Support Technician Resume Examples & Samples

  • 5 years of technical support experience within a diverse user community, preferably using remote and knowledgebase tools
  • A+ Certification (CompTIA A+ 220-801)
  • CompTIA A+ 220-802 (to be completed within 12 months of start date)
  • Apple Certified Associate certification (within two OS levels)
  • Dell Technician Certification
  • CompTIA Network+ (to be completed within 12 months of start date)
  • Demonstrated experience in mentoring and training technicians and cooperative work-queue management
  • Advanced level of knowledge in troubleshooting a broad range of issues with Windows and Macintosh based hardware and software (including multiple OS), network connectivity issues, imaging, Outlook, and Microsoft Office
  • Demonstrated knowledge of IT management tools such as KACE, McAfee ePO, and software licensing tools
  • Background in higher-education is desirable, as are other industry-standard hardware/software certifications (i.e. Microsoft, etc.)
  • Harvard IT Academy Core Certifications (to be completed within 12 months of start date)
  • Demonstrated experience administering and using IT Service desk tools
  • Must possess superior written, oral and interpersonal communication skills with a strong dedication to customer service
  • Proven proactive problem-solving skills and ability to work under stress and time pressures
127

Test Support Technician Resume Examples & Samples

  • 1) Fifty percent must possess an Ammunition Certification Level I
  • 2) Twenty-five percent must possess a valid Class A CDL
  • 1 yr. of applicable experience. Must possess basic computer skills
128

Site Support Technician Resume Examples & Samples

  • The successful candidate will be able to perform predetermined work assignments with detailed instructions and follow established guidelines, procedures and policies
  • They must be able to work on IT problems of moderate scope where analysis of situations or data requires a review of a variety of factors
  • They will need to be able to handle assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required
129

Server & Application Support Technician Resume Examples & Samples

  • Collaborates with system owners, developing expertise in their systems as needed to assist these owners in enforcing best practices for system design, change management, security, account management, information governance, disaster recovery, user experience management, etc
  • Responsible for translating IT best practices to other system owners, while assisting with technical implementations
  • Defines, promotes, and enforces best practices for using assigned systems
  • Identifies and considers all risks, and balances those with performing the task efficiently
  • Demonstrates awareness of database table structures and content of tables within assigned systems as needed to support troubleshooting, customization, or integration data flows
  • Acts independently to meet goals and objectives identified by senior management, including assisting in the creation of project plans and manage time effectively
  • High-level involvement in providing optimal performance and responsive support. Works to ensure optimal performance and reliability of systems while also providing mentoring and knowledge transfer to other Engineers and Technical Support Specialists
  • Acknowledges key role in responding to alerts and assisting Technical Support in analysis and resolution of issues
  • Understands Information Security Standards and how to apply those standards
  • Expert-level proficiency with key technologies and demonstrated willingness and ability to develop expertise in new technologies as needed
  • Experience installing, configuring, monitoring and managing enterprise software and COTS (commercial off-the-self) products in a Windows Server Environment
  • Experience with Microsoft IIS server management (or other web server) as needed to support assigned applications
  • Proficient understanding of networking. TCP/IP, NAT, PAT, MAC filtering, network masks, VLANS, and troubleshooting application issues in a Wide Area Network
  • Ability to interact and coordinate with vendors, suppliers, distributors and contract consultants
  • Familiar with Windows Server Deployments in virtual and cloud environments
  • Experience with automation using scripting languages (PowerShell, batch, etc.) and ETL methods (SSIS, etc.)
  • Understands and articulates relational database concepts. Maintains basic proficiency in constructing and executing SQL queries as needed to support assigned systems
  • Basic understanding of Source Control and Application Management Lifecycle solutions
  • Knowledge of Information Security Standards
  • Ability to learn rapidly. Meticulous and cautious. Able to identify and consider all risks, and balance those with performing the task efficiently
  • Effective communication skills, both written and oral
  • Strong interpersonal skills are required to effectively communicate with peers, users, and clients
  • Must have customer service attitude and ability to work well with other groups
  • Must consent to and successfully clear all required pre-employment screenings (background and substance abuse)
  • Experience with administrating Business Intelligence software
  • Basic understanding of .Net and Java runtime environments
  • Experience with Microsoft Active Directory / Group Policy
  • Experience with SSL, TLS, and PSK encryption technologies
  • Experience with Microsoft WSUS
130

Surgery Support Technician Resume Examples & Samples

  • Transports patients, specimens, supplies, blood and equipment as directed
  • Ensure all procedures are followed for the safe transport of blood and other specimens
  • Responsible for transporting patients and family to holding area or waiting rooms
  • Observes and communicates to OR desk or Charge Nurse any changes such as patient not being ready. Immediately reports any changes in patient’s condition during transport
  • May be required to take emergency action as needed
  • Helps to move and position patients in the Surgical Suite as needed
  • Completes required documentation. (Approximately 50% of duties.)
  • Performs cleaning of operating rooms during turnover
  • Follows established procedures and guidelines for cleaning operating rooms
  • Performs daily and/or weekly cleaning within the Surgical Suites
  • Maintains the cleanliness of the department which includes cleaning hallways, bathrooms, lounges and supply areas
  • Complies with all relevant procedures and regulations related to hospital sanitation, cleanliness and safety
  • Uses all cleaning products and equipment appropriately and safely
  • Ensures that all procedures and regulations for proper disposal of waste items and material are followed. *Responsible for restocking supplies, linens and solutions
  • Performs other support services as requested. (Approximately 50% of duties.)
  • Experience:One year of experience in healthcare
  • Certification:BLS Healthcare Provider. Must be obtained within 30 days of starting in this position
131

TOP Secret Cleared VTC Support Technician Resume Examples & Samples

  • Supervise and conduct video teleconferences while providing support of IP telephones, analog/digital telephones and video teleconferencing equipment
  • Operate communication terminals for both outgoing and incoming communications and take necessary actions to ensure proper operations
  • Advise on new tools and technology concerning telecommunication equipment and provide real time support to customers concerning telecommunication issues
  • Provide technical and practical knowledge required for scheduling and managing telephone, VTC and UC meetings using customer systems
  • Troubleshoot meeting problems to include joining, conducting, or participating in phone, VTC and UC meetings
  • Perform standard system integrity and connection tests to ensure availability of all systems
  • 5 years of related work experience
  • CTS certification or and additional 3 years in lieu of certification
  • Expert in movement of information involving voice communications, with telephone and data communications involving digital transmission between computers, computer terminals, fax and video communications between locations
132

TOP Secret Cleared A / V Support Technician Resume Examples & Samples

  • This may include: in-room audio operator, running of cables, front-of-house and monitor control, backline, stage lines (bands, etc.), rigging audio systems, placing lavaliere microphones on speakers and/or performers, microphone-running, management of wireless-microphone frequencies and other duties assigned
  • Familiar with digital/analog mixing consoles, wireless microphone units, parametric equalizers, audio recording devices and send/receive audio feeds for outside sources
  • Must be able to construct and dismantle projection screens as well as video monitor stands. Route video signals to recording hardware, projectors, LCDs and various other mediums
  • Familiar with the setup, wiring and timing of the video systems. The Video Technician also color-match and shade cameras. Familiar with the operation of professional media playback systems, with a complete understanding of Video Teleconferencing systems, Playback Pro and other digital playback systems. Are also proficient in the setup and operation of switchers, such as the Barco, Folsom Screen Pro, and Analog Way
  • Minimum of 2 years of AV/VTC experience
  • Excellent knowledge of A/V equipment functions and usage
  • Excellent computer skills with knowledge of Mac & PC operating systems
  • Excellent skills in PowerPoint and Keynote programs
  • Excellent communication skills with an ability to give instructions about operating A/V equipment
  • Ability to plan and manage work responsibilities under time constraints, without direct supervision
133

Engine Support Technician Resume Examples & Samples

  • Provide technical support for our customers developing projects on the Unreal Engine 4
  • Investigate and reproduce bug reports from our customers and report them to the development team
  • Engage with community of users to develop positive relationships and encourage community involvement
  • Communicate issues and escalate if needed by understanding the “bigger picture”
  • Have awareness of existing learning resources and communicate gaps in coverage
  • Provide internal technical support and engine setup for Epic staff
  • Participate in various support-related processes and report creation
  • Strive to become a subject matter expert
  • You are experienced and knowledgeable in Unreal Engine 4
  • You have experience in game or simulation development using any engine
  • You have experience providing technical support for customers
  • You have development experience including C++, scripting, or 3D asset creation
  • You are experienced in quality assurance researching and logging defects in a bug tracking system
  • You have worked solo or with a team to complete a game/simulation/visual project
  • You display an aptitude for a specific development focus such as (but not limited to) networking, animation, advanced visual effects, gameplay programming, etc
134

Deskside Support Technician Resume Examples & Samples

  • 20% Providing technical, operations support, problem determination, and problem resolution to systems, printers, and peripheral hardware in a Windows Active Directory environment
  • 20% Log requests, status of requests in support tracking system
  • 20% Provide phone and remote control support to field and home based end users
  • 20% Maintaining hardware and software standards and compliance in addition to hardware inventories including the return of replacement or credit for defective materials
  • 20% Maintaining a stable technical environment that supports all Pearson business unit functions
  • 2-3 years of hands-on deskside support experience is required
  • Demonstrative experience and knowledge supporting various operating systems across multiple device platforms including mobile devices
  • Must possess a strong customer service orientation
  • Must be adaptive and flexible and have good problem solving skills
  • Must have knowledge of Microsoft Windows, Apple Operating Systems, iOS and Android OS
  • Must have functional as well as support capabilities for software, including but not limited to, Microsoft Office, Google Docs and other productivity suites and applications
  • Must be able to troubleshoot and repair hardware
  • Ability to manipulate tools and components used to install, repair, or otherwise maintain computers, IP phones, and network/ phone cabling is required
  • Occasional climbing, crawling, and lifting of equipment up to 50 pounds
135

Made Manage Support Technician Resume Examples & Samples

  • 2+ years of supporting Made 2 Manage in a manufacturing environment
  • Core Functional Knowledge across the application
  • Ability to translate functional requirements into technical terms relevant to Made 2 Manage and coordinate and assist with design and implementation tasks
  • Experience with Made 2 Manage development, testing, and promote to production
  • Experience with Made 2 Manage user documentation and tools
  • Ability to provide day-to-day end user assistance
  • Ability to work with minimum supervision and act as a Team player
  • Knowledge of Made 2 Manage System architecture
136

Deskside Support Technician Resume Examples & Samples

  • Effective interpersonal skills, articulate in order to interface with client staff
  • Able to work in a team and independently, demonstrating problem solving skills
  • Experience imaging and configuring systems PC/MAC systems
  • Common Hardware break fix, software installation skills
  • Basic end-user network troubleshooting skills around network adapters, wireless, and vpn clients
  • Basic AD account and group management skills (Create, modify, disable, add, remove. We use Adaxes as the interface to AD)
  • Experience with Windows 7 OS, with strong MAC OS skills
  • Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
  • Experience with HelpDesk ticketing systems
  • Supports mobile devices (Android/IOS)
137

Lab Support Technician Resume Examples & Samples

  • Minimum high school degree
  • Minimum of six (6) month of previous relevant experience in a hospital or pharmaceutical company
  • Previous experience in operation of autoclaves considered an asset
  • Strong knowledge and familiarity with autoclaves, temperature controlled equipment, laboratory equipment and cGMP practices
  • Demonstrated ability to work independently and make quick decisions in accordance with SOPs and training
  • Basic computer skills and the ability to enter and maintain accurate data and in a timely manner
138

Lab Support Technician Resume Examples & Samples

  • Coordinate shipping between customer sites Deliver samples to the shipping dept. daily
  • Bachelor of Science in Life Sciences, Physics, Biology or related field preferred, but demonstrated equivalent experience or capability accepted
  • Experience in a technical laboratory and a demonstrated organizational ability
  • Must possess good working familiarity with analytical laboratory testing equipment, laboratory procedures & protocols
  • Familiarity with computers and software programs
  • Ability to support numerous tasks and responsibilities concurrently
  • Excellent customer service standards & ability to communicate & work with management, client co-workers,, many staff professionals and others in a courteous and professional manner
  • Conform with and abide by all regulations, policies, work procedures, and instructions
  • Broad understanding of biology, emphasis in bio therapeutic drug discovery is a plus
  • Large laboratory experience across many technology areas including an animal facility
  • IT experience to support equipment upgrades, inventory databases, calendar applications
  • Experience with 5S organization methodology or equivalent in laboratories would be beneficial
  • Experience & understanding of purchasing software (Ariba) would be beneficial
  • Project management skills. Highly organized & capable of supporting a complex matrix organization
139

Vip Support Technician Resume Examples & Samples

  • Experience with Installation, maintenance and troubleshooting of local and network printers, scanners, hard drives, RAM, Blackberry, iPhone, iPad, video cards, as well as other desktop items
  • Experience using a trouble ticketing system such as ServiceNow, Remedy, Track-IT, Footprints
  • Microsoft Windows 7 Enterprise, Microsoft Internet Explorer 8/9, Microsoft Office 2007/2010 Professional or Office 365
  • Working knowledge of Microsoft Windows 8 and Apple OS X 10 a plus
140

Fab Support Technician Resume Examples & Samples

  • Basic to intermediate knowledge of AC/DC circuits, including: fundamentals of electricity, and basic electronic components and circuits
  • Basic understanding of mathematical concepts and problem solving at least into an algebraic level
  • Basic PC skills including MS Office Word, Excel and PowerPoint
  • Proven ability to troubleshoot basic problems and address root causes
  • A strong mechanical aptitude and the ability to use schematic diagrams to troubleshoot electronics down to the board level
  • Ability to properly use common hand tools
  • Proven ability in multi-tasking complex projects
  • Basic data extraction, analysis and reporting skills
  • The ability to be flexible with job responsibilities and take the initiative to assume added responsibilities
  • Successfully demonstrated teamwork skills with a strong focus on effective team dynamics
  • Must be flexible to work any shift and rotate shifts as needed
  • Basic understanding of physics concepts and principles
  • Basic knowledge of test and calibration equipment (O-scopes, DMMs, etc)
  • Basic to intermediate knowledge of the specific area equipment and processes
  • Basic understanding of SPC principles and proper application
  • Additional preferences may be defined by the area leadership
141

Site Support Technician Resume Examples & Samples

  • Providing tier 1 technical support on network related product such as IP phones, routers, and switches. Support includes services such as NETXUSA provisioning services, creation of device templates and template validation
  • Processing of support tickets in the support queue
  • Testing and evaluation of products related to services for provisioning such as IP Phones
  • Starting a testing session in labs for product evaluation, includes logging details into project management software
  • Providing product recommendations to resellers or Service Providers
  • Sending of product technical guides or providing detailed recommendations on multiple products to use based on customer requirements
  • Previous work experience of 1 year preferred involving IT / IS help desk, network repair or VoIP support
  • Moderate knowledge of network equipment including but not limited to IP Phones, Routers, Switches, Wireless Access Points, Desktops and Servers
142

IT Site Support Technician Resume Examples & Samples

  • Work with end users to identify and deliver required PC service levels
  • Provide training and support to end users and staff on computer operation and other issues
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networked hardware and software products
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including on-site warranty repair or off-site repair, as needed
  • Assist in maintaining an inventory of all PCs, monitors, printers, scanners, and other peripheral equipment and work in conjunction with the Property team to ensure inventory accuracy
  • Assist in monitoring and testing PCs and maintaining procedures for logging, reporting, and statistically assessing PC performance. Assist the network and server management team with infrastructure equipment, as necessary
  • Accurately document in trouble-ticketing system all services performed, both user support and inventory-related activity, immediately after the action is taken
  • Prepare new and reimaged PCs for local and remote users
  • Monitor and address PC replacement needs according to expected usage cycle of PCs in coordination with management and Purchasing department
  • Provide receiving and shipment of computer equipment
  • Maintain organized shipping, receiving, and computer setup area
  • Participate in Helpdesk services activities as needed
  • Perform all duties in a professional manner. All communications and interactions with the user community, co-workers, and management must be respectful, thorough, and conducive to outstanding customer service
  • Bachelor’s degree in Computer Science, Systems Engineering, or related field desired
  • Minimum 2 years’ experience
  • Demonstrated technical knowledge of network and PC hardware, software, applications, and configurations
  • Thorough understanding of the Microsoft Windows 7, Windows 10, and Office suite of products
  • Demonstrated, hands-on hardware troubleshooting experience
  • Working technical knowledge of current network protocols and operating systems
  • Ability to operate tools, components, and peripheral accessories
  • Ability to conduct research into PC issues and products as required
  • Self-motivated and directed with a keen attention to detail
  • Strong customer-service orientation
  • Possesses strong ability to effectively collaborate and contribute to a cross-functional team with other network & system administrators, software engineers, data managers, and other technical & non-technical staff
  • Must be able to work together and communicate maturely and professionally with co-workers and federal customers
  • Must be capable of providing professional written and verbal communications
  • Must be trustworthy and maintain confidentiality concerning work processes and functionality when needed
  • The ability to work limited nights and weekends as required
  • Must be willing to travel on an as needed basis to alternate sites to support systems operations, maintenance, and deployment. (<25% travel)
  • Must be able to pass a background investigation and be willing to submit to a pre-employment drug screening
  • Effective interpersonal skills and relationship-building skills
  • Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required
  • Experience working with US Dept. of Energy or other US federal agency
  • Experience working in a federal government IT environment
  • Experience with federal cyber security policies and standards and how they affect IT configurations and operations
  • Certifications such as CompTIA A+, Network +, or Security +, Test Out PC Pro, and Dell Certified PC Technician are highly preferred
  • Experience with McAfee, Symantec, and Entrust Technologies is highly preferred
  • Technical Writing experience
  • Knowledge of Capability Maturity Model Integration (CMMI)
143

Senior Support Technician Resume Examples & Samples

  • Administer, configure, and troubleshoot MS Server, Exchange, and Active Directory
  • You will be involved in PM tasks
  • 3 + years experience in systems/network administration
  • IT education/certification preferred
  • Excellent communication skills – English & Spanish fluency required
  • SCCM preferred
  • ITIL certification preferred
144

POS Support Technician Resume Examples & Samples

  • Assists with the installation, configuration, and support of Retail POS and related peripheral equipment
  • Works with helpdesk team to determine and resolve problems received from educators (store associates) and managers as it pertains to all Store Technology including POS, Back Office, Mobile, and Networks
  • Provide first level support when necessary to customers, assisting them with hardware and software problems as they relate to all Store Technology via phone, email, or remote desktop support
  • Field incoming requests from end users in North American and International (UK, Europe, Asia, and AUS/NZ) locations in a courteous manner
  • Maintain appropriate documentation and resolution information through our ITSM tool, ServiceNow
  • Assist and bolster the IT Store Support team in creating and maintaining internal processes for various Store Technology rollout projects and execute where necessary
  • Technical resolution - troubleshooting, diagnosing and resolving retail application issues through a full incident lifecycle
  • Support ticket management - managing tickets through our Service Now tool, by taking ownership and providing accurate updates
  • Shift flexibility - We provide support for international stores 24/7 with 18/7 cover in the office, so the flexibility to work evenings and weekends is a must
  • Process driven - Ability to follow documentation to fix issues in a series of steps
  • Commitment to improvement - Contributing new information to our knowledge base and bringing ideas to the team
  • Communication Skills - Professional and effective communication skills over multiple media: Telephone, email, in-person
145

Technical Support Technician Resume Examples & Samples

  • Responsible for troubleshooting and/or repair of software and/or hardware on or related to desktop pc’s, and/or printers, pc hardware systems and RF devices. May include performing installation and upgrades. Troubleshooting and repairs may be accomplished remotely and/or via telephone, such as
  • Associate's Degree or Higher and at least 1 years of experience in an IT customer-facing and/or technical support role OR a High School Diploma / GED and at least 2 years of experience in an IT customer-facing and/or technical support role
  • Knowledge of remote control software, such as Windows NT, 2000, 2003, 2008 server and Windows XP, 7 desktop platforms as well as network infrastructure
  • Knowledge of personal computer hardware and operating systems
  • Knowledge of various software, such as Win XP & 7 desktop OS, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer, TCP\IP,
  • Willingness to work hours of support that may require weekend, holiday and/ or off-hours shift coverage
  • Experience in IT end-user support
  • Experience identifying and working with basic electronics, such as mother boards, power supplies, RF devices
  • MCP and or A +, Net + Certification preferred
  • Experience defining and resolving desktop hardware and software issues
  • Experience translating technical terms to non-technical users
  • Experience working independently and as part of a cross-functional technical team
  • Preferred Certificate in Network Plus
  • Knowledge of equipment pieces, including printers, terminals, PCs, PDA’s, RF communication hardware, etc
146

Application Support Technician Resume Examples & Samples

  • Act as the primary interface for IT to business partners by responding to requests for technical support
  • Support business partners in accomplishing their tasks by completing standard service requests
  • Ensure business applications are operating appropriately by responding to, diagnosing, troubleshooting, and resolving issues
  • Provide 1st tier application support to business partners and escalate issues as appropriate
  • Recommend and make improvements to procedures, processes, and tools used to complete service requests and resolve issues
  • Provide superior customer service to business partners by working collaboratively with other members of IT
  • Perform other work related duties as assigned
  • Two year technical program and/or Associate’s Degree
  • Two or more years performing helpdesk, technical support, or application development within an IT department or business unit setting
  • Has demonstrated a strong customer focus with a desire to help people accomplish their tasks
  • Has demonstrated consistent enthusiasm and positive attitude at work
  • Has demonstrated the ability to consistently put team goals above individual accomplishments
  • Has demonstrated the ability to communicate effectively over variety of mediums including face-to-face, phone, and e-mail
  • Has demonstrated the ability to read, execute, modify, and create SQL, batch scripts, and/or other basic kinds of scripts
  • Has demonstrated the ability to learn business processes, data flows, and database schemas
  • Has demonstrated the ability to diagnose and troubleshoot basic technical issues
  • Has demonstrated the ability to read and understand basic application code
  • Has demonstrated a solid understanding of Ecova business processes and applications is preferred
147

Technical Support Technician Resume Examples & Samples

  • 2 or 4 year degree required**
  • Minimum of an Associate's Degree in Computer Networking or other related technology field, required
  • Minimum of three years of work experience in technology environment, required
  • A+ certification or other industry certifications strongly preferred
  • Experience troubleshooting wireless networks
  • Solid work experience supporting Macintosh OS 9 thru OS 10.5
  • Experience supporting Windows 2000/XP, MS Office, internet browsers, printer setup, and instructional
  • Perform system trouble shooting, general computer maintenance, and repairs in Apple/Mac iOS environment
  • Conduct inventory of software and hardware
  • Maintain and track usage of computer supplies within the buildings
  • Responsible for the day-to-day management of building network and workstations, continual evaluation of new
148

Technical Support Technician Resume Examples & Samples

  • Assists customers, IT departments, LIS vendors and third-party OEM vendors with corrective actions and preventative measures
  • A positive "can-do" attitude in all communications
  • Excellent organizational skills and exceptional customer focus
  • Healthcare IT and/or automation background preferred
  • Industry certification in A+, Net+, Security+ or equivalent
  • Computer Hardware: physical ports (Serial, Parallel, RJ-X, PS/2, VGA, USB, SATA, IDE); Serial-to-USB Converters; Memory; NICs; Hard Drives; Optical Drives; Printer Installation; UPS
  • Logical network concepts: IP Addressing; Routing; Packets; Subnets
  • Security concepts: Encryption; Authentication; Certificates; HIPAA; Firewalls; DMZ; HTTPS
  • Application Architecture: Thick Client vs. Thin Client, Java, XML, Web Services, Databases
  • Possess strong leadership, project management, communication, computer and presentation skills, as well as exceptional interpersonal and customer interaction skills, including business acumen to understand business impact
  • Effectively communicate, negotiate and interact with multiple business functions and management levels
  • Enhances CCC-TS support capabilities relating to instrument connectivity, systems configuration and interoperability
149

Technical Support Technician Resume Examples & Samples

  • You must be able to maintain focus while dealing with a crisis situation
  • You need to be able to prioritize tasks effectively when dealing with multiple issues
  • You need superior English language communication skills with a focus on providing customer service excellence
  • You must have strong analytical and decision making skills
150

Interference Support Technician Resume Examples & Samples

  • Responsible for frequency scanning in areas which have high interference
  • Monitoring interference level in network based on OSS data
  • Follow up of interference status and frequency scanning progress
  • Identify sources of interference that cause network bad performance
  • Produce the report and suggestion to Interference Manager
151

Support Technician Resume Examples & Samples

  • Technical Knowledge from working with hardware and software
  • Strong Technical troubleshooting skills
  • Exceptional customer service and people skills
  • Excellent prioritization and planning skills
  • Ability to work both independently and as part of a team in a fast-paced environment
  • Ability to multi-task and investigate several issues at once
  • Demonstrate attention to detail while providing consistent results
  • Ability to make sound decisions in ambiguous situations
  • Completed Associate's degree in Computer Science, Information Technology, Computer Information Systems, Management Information Systems or related field
  • Knowledge and exposure to hardware equipment
  • Hardware support
  • Scripting and PowerShell experience
152

Field Support Technician Resume Examples & Samples

  • Provide customers with technical solutions around their total openings, specifically as it relates to all Allegion products
  • Develop customized solutions for customers based on product and application knowledge
  • Evaluate, recommend and bench test access control/integrated solutions
  • Provide wiring diagrams and templates for electronic applications as required e.g. Riser and Point to Point wiring diagram
  • Explain complex solutions in ways the customer can understand and successfully implement. If necessary provide product/application training
  • Provide remote and onsite support to customers
  • Analyze written specifications and assist customers with product selections
  • Maintain awareness of all policies, guidelines and procedures to ensure compliance with product standards
  • Maintain relationships with technical resources at other Allegion facilities that provide technical and product support
  • Maintain a high level of product and industry knowledge
  • Support Senior Technical Service Specialist with tech service related projects
  • Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, vendors, visitors and employees. Communicate solutions to customers in ways they can understand and implement
  • Strong presentation/training skills
  • Technically proficient and experienced in electronic and software systems (security, fire, network, access control, CCTV) or low voltage wiring and wire diagrams
  • Good time management to be able to manage and prioritization many deliverables at the same time
  • Ability to travel 25% required
  • Strong presentation skills and experience
  • Self-starter with the ability to take initiative
  • Bilingual (French/English) would be an asset
  • Strong proficiency in Word, Excel, PowerPoint
  • Minimum 5 years related industry
  • Preferred experience with security systems integration
  • Installer/Field Technician experience
  • Proficient doing CAD drawings is preferred
153

Simulator Support Technician / Engineer Resume Examples & Samples

  • Technical College Diploma or Degree in Electronics or Electrical or Aviation related field; and at least 5 years related experience
  • Highly Engaged and Motivated individual
  • Exceptional Workmanship and strong sense of Teamwork
  • Demonstrate outstanding Initiative and ability to work under minimal supervision
  • Suitable understanding of aircraft terminology or simulation devices and aviation training business
  • Must possess adequate troubleshooting skills as well as having good knowledge of how to use electronic test equipment as well as how to use software diagnostic utilities
  • Good understanding and comprehension of Avionics, Motion and Visual systems
  • Computer Literate (PC and/or computer mainframe/architecture and Networking)
  • Proficient with at least one of the following operating systems; Unix, Linux; WindowsNT/XP ; AIX and knowledge of software languages C and FORTRAN, with ability to write code
  • Good knowledge of local and International Regulations (EASA), with demonstrated experience, as they pertain to Flight Simulation Training Devices
154

Junior Simulator Support Technician Resume Examples & Samples

  • Technical College Diploma or Degree in Electronics or Electrical or Aviation related field; and at least 1 to 3 years relevant experience
  • Excellent knowledge of the English language, read, spoken and written
  • Good Workmanship and strong sense of Teamwork
  • Demonstrate Initiative and ability to perform assigned tasks under minimal supervision
  • Good knowledge of MS-Office tools and suite
  • Basic understanding of aircraft terminology or simulation devices and aviation training business
  • Ability to interpret schematics and other technical documents pertaining to aviation
  • Possess adequate basic troubleshooting skills as well as having good knowledge of how to use electronic test equipment as well as how to use software diagnostic utilities
  • Knowledge of Analog and Digital principle and theory
  • Basic understanding and comprehension of Avionics, Motion and Visual systems
  • Basic knowledge of at least one of the following operating systems; UNIX, Linux; WindowsNT/XP; AIX
  • Basic knowledge of local and International Regulations (EASA), with demonstrated experience, as they pertain to Flight Simulation Training Devices
155

Senior Simulator Support Technician Resume Examples & Samples

  • Technical College Diploma or Degree in Electronics or Electrical or Aviation related field; and at least 8 years related experience
  • Highly Customer oriented and must be able to deal tactfully in sensitive situations
  • Greatly Engaged and Motivated individual
  • Exceptional Workmanship skillset and strong sense of Teamwork
  • Demonstrate exceptional Initiative and ability to work under no supervision
  • Proficiency to work flexible hours and shifts as well as adapting to changing work schedules
  • Able to coordinate all maintenance activities within an assigned group
  • Aptitude to recognize organizational problems and assist in solving them
  • Capacity to recognize complex training deficiencies within the department and coordinating efforts to correct the deficiency
  • Demonstrated proficiency with software diagnostics and utilities on all types of simulators
  • Demonstrated ability as the “Technical Expert” on multiple simulator systems and range of Aircraft types
  • Advanced understanding of aircraft terminology or simulation devices
  • Advanced understanding of Commercial and Business Aviation training
  • Able to interpret and modify schematics and other technical documents pertaining to aviation
  • Must possess superior troubleshooting skills as well as having in depth knowledge of how to use electronic test equipment as well as how to use advanced software diagnostic utilities
  • Proficient with the following operating systems; Unix, Linux; WindowsNT/XP ; AIX and good knowledge of software languages C and FORTRAN, with ability to write code
  • Advanced Computer understanding (PC and/or computer mainframe/architecture and Networking)
  • In Depth understanding and comprehension of Avionics, Motion and Visual systems
  • In Depth knowledge of CAE and/or Rockwell Collins Visual Systems an asset
  • In Depth knowledge of local and International Regulations (EASA), with demonstrated experience, as they pertain to Flight Simulation Training Devices
156

Rolling Stock Technical Support Technician Resume Examples & Samples

  • Full Provide technical support for the customers maintenance team on site and at incidents off depot
  • With minimal supervision investigate rolling stock casualties
  • Relevant engineering qualification or experience in a mechanical/electrical engineering environment
  • Ability to complete all records of actions and operations accurately and to procedures
  • Understands and cares for tools, equipment and PPE as appropriate
  • Knowledge of Health & Safety including bio-hazards, manual handling and Control of Substances
157

Donor Support Technician Resume Examples & Samples

  • 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues
  • 12 Understands the policies and procedures associated with hyper immune programs at the center if applicable
  • 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
158

Manufacturing Floor Support Technician Resume Examples & Samples

  • This would include preventative maintenance, break-fix activities and construction/deployment of new equipment or fixtures
  • Create, build and maintain test systems/fixtures
  • Familiar with tool and equipment calibration practices
159

Support Technician Resume Examples & Samples

  • Respond to all incoming requests for remote service in a timely manner, actively manage open caseload, proactively engage with both customers and direct service personnel via telephone and email while logged into print systems remotely in order to offer assistance in resolving issues preventing production
  • Utilize current software and tools available for remote access as well as assist in developing new remote access tools for print systems located throughout the world
  • Develop and utilize technical knowledge of EFI Digital Print Systems via continued training and independent research in order to fully understand all systems and subsystems used in EFI print equipment
  • Actively manage case volume and follow through with customer issues in a timely manner
  • Maintain accurate data within the CRM system and knowledge base in order to share technical resolutions with a larger audience
  • Develop reports regarding top technical issues, leading resolutions and provide business analysis to management on a regular basis
  • Liaise among stakeholders in order to document failure modes and usage of the troubleshooting tools as well as train others in the group how to utilize these tools for remote troubleshooting
  • Associate or Bachelor’s degree in Computer Science or related field
  • Print industry experience or other related equipment
  • A+ Certification or equivalent PC Hardware/Software troubleshooting skills
  • Experience in a remote support environment
  • Ability to manage multiple issues/products in a fast paced environment
  • Proven customer-oriented skillset
  • Someone who has worked in a call center environment
  • Someone who has exposure to/proficiency with Remote Support
  • Someone who has a working knowledge of SalesForce.com CRM or other call tracking systems
  • Someone who can work well as part of a team and is self-directed
160

Store Support Technician Resume Examples & Samples

  • Respond to, follow up, and close all assigned incident tickets and return material authorizations
  • Provide consistent, high quality fulfillment services to all associates and stores with minimal guidance
  • Pack and unpack equipment for shipping
  • Maintain a fundamental level of troubleshooting expertise to refurbish or repair store equipment (POS, PCs, peripherals, scanners, traffic counters, and kiosks) either independently or with other teams
  • Escalate more complex problems to maintenance vendors or the next appropriate level of support to obtain appropriate resolution guidance
  • Maintain accurate inventory of store assets and acceptable inventory levels of repaired devices
  • Generate daily, weekly, and monthly operational reports
  • Achieve performance goals and objectives in the areas of productivity, accuracy and expense control
  • Represent A&F in a professional manner by promoting company policies and procedures and approaching challenges in a positive manner
  • Experience with retail technologies including mobile devices, computers, touch screens, and printers
  • General understanding of technology hardware systems, computer components, and data networks
  • Able to consistently follow regimented procedures with high rate of accuracy and quality
  • Ability to think and react in a high-energy, fact paced environment
  • Capable of standing, bending, and independently lifting up to 50 pounds palletizing shipments
  • Can safely operate forklift and motorized pallet jack equipment
  • Able to work an 8-hour shift (7:00AM-3:30PM) Mon-Fri in a warehouse environment
  • Good technical, analytical, and time management skills
  • Effective verbal, written, and interpersonal communication skills
  • Computer literate and working knowledge of word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Notes) software applications is required
  • Knowledge of Asset Management software and practices is a plus, but not required
161

Senior Support Technician Resume Examples & Samples

  • Understanding and skilled in Linux, UNIX
  • General interest in programming
  • Ability to prioritize, organize and complete work tasks within given timelines
  • Good interpersonal skills and a strong communicative ability in English, both verbally and in writing, Swedish language would be a merit
162

Lead Desktop Support Technician Resume Examples & Samples

  • Must have strong technical and interpersonal skills
  • Comfortable interacting with all end users including executive level management
  • Ability to prioritize daily tasks and plan ahead
  • Strong PC and Mac knowledge
  • Must be organized and have strong communication skills (written and verbal)
  • Flexibility in work schedule to map to business requirements, including occasional on call
  • The ability to demonstrate and teach new technical procedures
  • Ability to effectively manage time and prioritize conflicting demands
163

Protective Support Technician Resume Examples & Samples

  • ***
  • Applicant must possess a current and valid driver’s license
  • Applicant must possess 5 or more certifications from the National Institute of Automotive Service Excellence (ASE) or ASE Master Technician Certificate. You must submit certification documentation in the Vacancy Documents portion of this online application
  • Obtain and maintain a top secret clearance. Completion of a single scope background investigation is required before appointment. For more information visit OPM Mythbuster Page
  • Submit to a drug test prior to your appointment and random drug testing while you occupy the position
  • Submit to a polygraph examination prior to your appointment
  • Possess a valid state motor vehicle operator's license and maintain a valid license while you occupy the position
  • Carry and use a firearm. Maintaining firearm proficiency is also mandatory. You will be ineligible to occupy this position if at any time you have been convicted of a misdemeanor crime of domestic violence, unless you received a pardon or your conviction was expunged or set aside
  • In addition, all applicants who are not currently employed in the law enforcement provision of FERS or the Civil Service Retirement System must be less than 40 years of age at the time of entrance on duty. (Unless you have previous service in a Federal Civilian Law Enforcement position covered by special civil service retirement provision, including early or mandatory retirement or are a veteran)
164

Support Technician Resume Examples & Samples

  • Coordinate with inventory control and security to request, retrieve and account for devices needed for development and testing activities
  • Setup, configure, calibrate, troubleshoot and repair test/repair stations to the system level. Work with Quality Control to ensure stations are properly setup and calibrated
  • Setup, maintain, troubleshoot, repair, and validate settings for production equipment such as soldering equipment, ionizers, ESD equipment, and torque drivers
  • Work with Original Equipment Manufacturers (OEM’s) to obtain New Product Information (NPI) and troubleshoot design or testing issues. Set up Bill of Materials (BOM) in Warehouse Manufacturing System (WMS)
  • Train teammates on the operation of production equipment
  • Perform work safely and in accordance with company and customer standards and safety regulations. Report any and all unsafe conditions to the appropriate person
  • One year WMS experience preferred
  • Familiar with PC hardware configuration including Windows OS, LAN, etc
165

Technical Support Technician Resume Examples & Samples

  • Provide remote technical support to Field Service Engineers servicing Siemens Angiography equipment
  • Proactively monitor AXA Guardian accounts to ensure equipment uptime
  • Dispatch notifications to CSE's and provide quality action plans
  • Use remote diagnostics to troubleshoot and resolve technical issues
  • Follow escalation process to HSC when necessary
  • Travel to assist with on-site repair of customer equipment as required. (internationally at time - Canada and Latin America)
  • Provide feedback to the factory regarding system performance
  • Be wiling to work 2nd shift and work On-call when necessary
  • More than 5 years experience working on Angiography/Cardiology systems
  • Ability to troubleshoot remotely using Siemens Remote Services
  • Dicom Networking
  • Candidates are preferred to have an AXA background with experience on the Axiom Artis, Artis Zee, Zeego and Artis Q product lines
166

Client Support Technician Resume Examples & Samples

  • Primarily focused on inbound calls and emails
  • Working and updating cases assigned by Supervisor or Team Lead
  • Takes prompt corrective actions where necessary or suggests alternative courses of action to be taken. Escalates and communicates to a manager and all necessary parties promptly to keep fully informed of problems or unusual matters of significance
  • Determine support needs of client and ensure that the necessary and appropriate actions are taken to resolve the issue presented
  • Receive and resolve inbound calls and emails maintaining an 80% call to case ratio
  • Escalating all unresolved Severity 1 issues to senior staff in a timely manner
  • Spend 40 minutes per week reviewing technical Webinars for continued education
  • Graduate in IT or related discipline
  • Should be from customer service background
167

Support Technician Resume Examples & Samples

  • Bachelor's Degree in Computer Engineering or 1+ years relevant experience
  • 2+ years of Linux/Unix experience
  • High technical aptitude with excellent written and oral communications skills
  • Experience deep diving technical issues, both hardware and software
  • Ability to find automation opportunities
  • Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP
  • Passion for process improvement and customer service
  • Excellent troubleshooting experience
  • Excellent customer service, communication, documentation, work prioritization and analytical skills
  • Knowledge of computer networks with ability to troubleshoot such networks (transport protocols, routing protocols, firewalls, load balancing, VPN solutions, etc.)
  • Knowledge of server hardware
  • IT Security and data encryption fundamentals
  • Experience working in a mission critical, operations support environment
  • Experience with scripting languages (Python/Perl/Ruby or equivalent)
  • Understanding of database technologies
  • Understanding of version control (GIT/SVN or equivalent)
  • An understanding of performance tuning
  • Comfortability with medium to large, complex project scopes and ambiguous details within work environment
  • Network certification (JNCIA, CCNA or higher) or equivalent networking experience
  • Infrastructure security engineering
168

Life Support Technician Resume Examples & Samples

  • Daily supervision and mentoring of the Tenders assigned to the SAT system
  • Ensure adherence to Oceaneering International diving policies and procedures
  • Direct communication with the Diving Superintendent and Diving Supervisor during diving operations
  • Control and running of the saturation control panel
  • Monitoring and calibration of oxygen and carbon dioxide analyzers
  • Maintaining saturation watch, monitoring chamber environments and keeping them within appropriate parameters
  • Calibration of all environmental analyzers
  • Logging all aspects of the chamber environment and its occupants
  • Saturation watch for 12 hour shifts and then being on emergency call out during the off-shift cycle
  • Mixing gas appropriately to suit saturation storage, diving operations and emergency breathing
  • Use of high pressure compressors to move large quantities of gas to various storage cylinders
  • Operate gas reclaim and purification systems
  • Operation of the medical locks to pass food and other necessary items into the chambers
  • Passing diving equipment into the chamber via equipment locks
  • Overall maintenance, readiness and cleanliness of the saturation diving system and related life support equipment
  • Saturation diving experience (commercial or military); formal training in the field
  • Gas handling experience
  • Life Support Technician (LST) Certification
  • Must be able to obtain a valid Passport and Transportation Worker Identification Credential (TWIC)
  • IMCA LST Certification preferred
169

Fabrication & Support Technician Resume Examples & Samples

  • Provide technician GSE support which involves building, installing, maintaining and troubleshooting equipment such as pumps, tanks, valves and plumbing related to the LOX pad, fuel pad, and other aspects of the site facilities
  • Maintain, trouble shoot, and repair equipment and instrumentation as needed
  • Fabricate and repair GSE hardware and equipment
  • Collaborate with design engineers to develop and document GSE activities
  • Ensure all materials are clean and inspected according to Clean for Oxygen Service Standards
  • Build and maintain structural and engine test equipment
  • Follow all necessary regulations and appropriate SpaceX procedures including quality policies, safety policies, OSHA, EPA, NIOSH, NFPA, ASME, NEC, etc… standards
  • Perform a variety of related duties in support of engine testing and structural test stand programs
  • 4+ years of hands on mechanical experience as a technician, machinist’s mate, or engineman in a manufacturing, industrial, military or aerospace industry
  • Fabrication experience
  • Experience conducting quality control procedures, performing checks and balances and clean room processes
  • Experience in the space exploration industry, military or other high-reliability operating environment
  • Experience with ground support equipment in an aerospace industry
  • Mechanical aptitude and experience (work with machines and general tooling)
  • Formalized mechanical training, skilled in hand and power tool usage
  • A demonstrated experience where quick-thinking and problem solving plays a critical role
  • Knowledge of different fittings such as National Pipe Thread (NPT) and AN fittings
  • Ability to read and understand mechanical and electrical schematics
  • Knowledge of hazardous systems – cryogenic, flammable, hypergolic, pyrophoric
  • Knowledge of high pressure system design and handling
  • Experience using test instrumentation and control components
170

Test Support Technician Resume Examples & Samples

  • Support of production test equipment during scheduled and unscheduled maintenance events
  • Utilize the following equipment in the troubleshooting and repair process: digital multimeters, oscilloscopes, hand and power tools, soldering/de-soldering equipment and environmental ovens
  • Assist in the continuous improvement of test yields and increase MTBF with quick, accurate identification and resolution of equipment problems
  • Perform and track assigned preventative maintenance and calibration activities on all test equipment
  • Communicate daily activities through the use of an online maintenance database
  • Perform board repairs of electronic components
  • Perform data collection, analysis, and presentation activities on unscheduled and scheduled maintenance events
171

HQ Support Technician, NC Resume Examples & Samples

  • Troubleshoot laptop, desktop, peripheral and server hardware problems and coordinate maintenance with vendors as required
  • Support information assurance (IA) staff in creating and maintaining certification and accreditation (C&A) packages
  • Provide conference room support to include remote access, desktop and application support
  • Receive, unpack and barcode IT equipment
  • Conduct physical inventories of all equipment within HQ support staff’s area of responsibility (AOR)
  • Maintain and inventory sufficient spare equipment to be able to respond quickly to outages or surges
  • Securely process and prepare excess equipment for disposal
172

Helpdesk Support Technician Resume Examples & Samples

  • First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%
  • Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%
  • 1 year computer related work
  • Basic Knowledge of Desktop Technologies
  • Basic understanding of Networking
  • Ability to use proper phone etiquette in stressful situations
  • Ability to work flexible hours
  • Strong Clerical Skills and attention to detail
173

Field Support Technician Resume Examples & Samples

  • Provide on-site repair, performance verification, software/hardware upgrades and preventative maintenance on assigned medical, non-medical, and computer products within specified vendor guidelines
  • Establish and maintain close communication with assigned customers to ensure maximum operational visibility
  • Initiate frequent contact with customer to determine the degree of customer satisfaction and quality
  • Be responsible for customer satisfaction as related to support services
  • Be responsible for following quality practices specified by company and product vendor
  • Provide accurate and timely reporting of information regarding service repairs and customer account information
  • Maintain a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment
  • Control and maintain all assets needed to perform tasks such as tools and parts
  • Use tools, test equipment and company assets per company policies and manufacturer’s specifications
  • Responsible for the timely maintenance and calibration of test equipment
  • Promote teamwork and cooperation with company and vendor partner's personnel
  • Maintain a safe work environment and utilize appropriate safety equipment
  • Maintains field inventory, parts usage, and timely return of defective and/or unused material
  • Must maintain valid driver’s license, auto insurance and working vehicle capable of carrying required tools, parts and equipment to perform job duties
  • Ability to communicate both verbally and in writing with healthcare & business professionals
  • An Associates Degree in Biomedical, Electrical or Electronic Technology or equivalent education and experience
  • Proven ability in developing and maintaining effective internal and external relationships
  • Ability to use basic computer skills to perform diagnostic testing and event recording
  • Available for stand-by and after-hours responsibility
  • Available to travel for support of other territories
  • Ability to lift, carry, drag, push, and pull up to 50 lbs unassisted
  • Ability to stand, kneel, bend, squat, sit, and reach for long periods of time that may exceed 4 hours
  • Ability to continually learn new product service techniques
  • Must be proficient in the Microsoft Office Suite
  • Network and A+ certification preferred
174

Field Support Technician Resume Examples & Samples

  • Provide on-site installation, calibration and preventive maintenance services on assigned products within specified requirements
  • Establish and maintain communication with customer to ensure operational visibility
  • Responsible for customer satisfaction pertaining to services provided
  • Responsible for following quality practices specified by the client
  • Provide accurate and timely reporting of information regarding services
  • Control and maintain all assets needed to perform tasks such as tools, parts, and test equipment
  • Promote teamwork and cooperation with CSA and partner personnel
  • Support and maintain CSA quality system processes including continuous improvement
  • Additional duties as specified
175

Deskside Support Technician Resume Examples & Samples

  • Process incoming tickets/requests to the Client Services team ensuring courteous, timely, and effective resolution of end user issues
  • Maintain, monitor and practice departmental standards, policies, and procedures including established service level agreements
  • Performs basic setup and configurations of Telecomm equipment such as phone line punch downs and desk phone setups
  • Coordinate with client services team members as well as other teams and/or perform deskside escalated hands-on and/ or remote fixes at the machine level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Performs analytical, technical and organizational task planning for coordinating user fulfillment requests, including software reconfigurations
  • Provides status reports, problem summaries and project status as required
  • Research new technology to remain up to date on newly available end-user hardware and software
  • Identify, recommend, and assist with both formal and informal development/training for end user training programs to increase computer literacy and self-sufficiency. Including development of; help sheets, usage guides and FAQ lists
  • Maintains inventory of all PC hardware, including field and remote sites
  • Work with other departmental teams to research new systems technologies, oversee installation, and resolve adaptation issues
  • Work with the technical server, network, Telco and data center operational teams to perform hands and feet support for basic server, network, and Telco administration including tape backup support at local offices onsite and remote
  • Assist with development, implementation, and training procedures and policies for team
  • Completes additional responsibilities as assigned
  • High School diploma required. College degree in Computer Science is preferred
  • 5 - 8 years experience in a technical environment
  • CompTIA A+, MCITP-Support Technician, and MCP Server 2003/MCTS 2008 certification required. OR passing grade in ElementK equivalent courses required. Additional Microsoft Certifications (MCITP, MCDST, MCSA, or MCSE.) a plus
  • Comp TIA Network+, Server+, Security+ or Convergence+ is a plus
  • Exceptional knowledge and experience supporting computer hardware (hard drives, memory, mother board etc.) and desktop accessories and peripherals (monitors, docking stations, printers, and PDA/iPhones etc)
  • Lenovo certification preferred
  • 4 -6 years of experience with computer hardware, including hard drives, memory, mother boards, etc
  • PC fundamentals and 3 - 5 years supporting desktop application software, including Microsoft Office, Antivirus, Citrix, VPN client, and an enterprise email client
  • Basic support experience with Outlook, AS/400, and iPhone troubleshooting
  • 4 -7 experience with desktop and server operating systems, including Windows XP/Vista/7
  • 3 - 5 years of experience working with Active Directory
  • Working knowledge and/or 2 - 4 years of experience utilizing a range of diagnostic utilities, including Lenovo and Dell System Utilities preferred
  • Exchange/Outlook troubleshooting, Citrix and MS SCCM/SMS administration experience a plus
  • Requires basic understanding of telecommunication equipment and systems
176

Workshop Support Technician Resume Examples & Samples

  • To be responsible for managing the new Stores area
  • Workshop Maintenance- when required maintain the workshop equipment to ensure that facility meets the correct H&S Specifications
  • Maintaining service and maintenance data management to ensure that all workshop equipment serviced by maintenance schedules
  • Ensuring all required stock control is purchased through our current supply base
  • Confidential Archiving by working with the current D5/D6 team to ensure the correct archiving procedure is documented and to spread awareness of it to all people involved in order to maintain a true account of the archive database
  • To coordinate the return and rationalisation of the existing archive held at Downtons in a controlled and professional manner
  • To be aware of the correct procedures to dispose of confidential waste correctly and educate others to do the same
  • Provide general admin support within the Product Prototyping department
  • To be a proactive member of the Product Prototyping team who offers practical ideas and solutions
  • GCSE Mathematics and English Desirable
  • Pitmans /Clait or any Microsoft Office Suite Qualification Skills: Essential
  • PC literate (including MS Word and Excel) and to have a good understanding of spread sheets and databases
  • Strong planning and organisation skills: able to develop clear, efficient and logical approaches to tasks
  • Good written and verbal communication with the ability to communicate at all levels
  • Ability to create accurate documentation and keep detailed records Desirable
  • Preferably from an engineering/stock control background
  • Be aware of safe handling practices
  • COSHH awareness Behaviours
  • To be self-motivated and have good organisational skills
  • Maintains a high standard of Cleanliness within the work environment
  • Quality focus and attention to detail
  • Thorough and logical approach to all tasks
  • Team Player with the ability to build effective co-operative relationships with others
  • Ability to use their initiative, work pro-actively and seize opportunities without waiting to be told
  • Demonstrable drive, enthusiasm and self-motivation with an ability to work conscientiously without direct supervision
  • Takes job responsibilities seriously, and conducts themselves in a positive and professional manner
177

Datacentre Support Technician Resume Examples & Samples

  • Familiarity with DCIM Tools
  • Process and procedural background
  • Experience working with Telco’s
  • Individual should display enthusiastic, methodical attitude with excellent problem solving skills and the ability to carry out responsibilities with minimal supervision
  • Ability to cover additional shifts when the business needs
178

Pyxis Support Technician Resume Examples & Samples

  • Clinical experience and/or hospital pharmacy workflow knowledge required
  • Pharmacy consulting experience a plus
  • Pyxis (MedStation 4000) and/or automation experience a plus
  • Technical support experience in a hospital setting a plus
  • Project management focus preferred
  • Training and teaching experience a plus
  • Prefer moderate technical skills: exposure to basic programming concepts and uses; demonstration of technical skills in working environment; working knowledge of variety of software/hardware applications and accessories; understanding of relationship between software and hardware; exposure to interface and communications technology. Knowledge of VMware, Sequel Server and Microsoft Active Directory a plus
  • The effective Product Implementation Analyst must be able to clearly communicate, thoroughly document and demonstrate a fundamental ability to overcome project hurdles/timeline delays while performing basic installations
  • Must have strong organization skills
  • Must have excellent interpersonal skills and a positive, "can-do" attitude
  • Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old
179

Product Support Technician Resume Examples & Samples

  • Troubleshoot, test, evaluate and repair aerospace electronic and electro-mechanical components and assemblies
  • Interpret and confirm customer squawks and flight data
  • Read and interpret electrical schematics
  • Read Component Maintenance Manual to identify repair procedures
  • Create rework/repair Work Instructions for Certified Repairman
  • Keep records of maintenance and repair work
  • Broad technician skills and abilities of electrical & mechanical assembly / disassembly / troubleshooting / repair / overhaul, and testing and/or area of special expertise with Korry product lines
  • Clear understanding of technician process per the Repair Station and Quality Control Manuals for FAA approved Repair Station
  • Capability to interface skillfully and technically with Engineering, Manufacturing, Customer Service Administration and customers
  • Advanced knowledge of pertinent technical reference materials such as Component Maintenance Manuals, Service Bulletins, engineering drawings, etc
  • Read and understand schematic and assembly drawings
  • Ability to proficiently set-up and use all testing and inspection equipment, from basic oscilloscope and digital multimeter to complex and specialized lighting equipment
  • Highly motivated and possessing effective oral/written communication and interpersonal / team skills
  • Minimum AA/AS degree, Technical/Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post high school training Military (two years duration) in Electronics
  • Experience with digital and analog electronics and general hands on mechanical experience
  • Must have a minimum of 6 years’ experience in electronics
180

Application Support Technician Resume Examples & Samples

  • Ensures System Availability and minimizes application downtime
  • Performs hardware and software upgrades and assigns and maintains user access to network and software
  • Troubleshoots software, computer problems and application issues related to server/infrastructure
  • Writes reports, Trains users on software / hardware and corrects data-entry errors and performs routine maintenance
  • Management of PCI-compliant domain and setting up/troubleshooting FTP
  • Maintaining security compliance as well as SSAE16 and assisting with code releases as well as patching of windows servers. Including production validation of application after patching or datacenter changes
  • Manage BU interaction with Data Center and Build, maintain and modify PowerShell/VB scripts to support automation of manual processes in a windows environment
  • Bachelors degree or commensurate experience
  • Two years of experience with end-user support, IT troubleshooting, and/or network infrastructure
  • Prior experience with application support and/or proprietary applications
  • Development skills, code writing, Java experience and/or scripting knowledge would be a plus
181

Support Technician Resume Examples & Samples

  • Ability to work successfully with others and independently
  • Experience with programs similar to the U.S. Army’s Sustainable Range Management, Training Land Restoration Program
  • A California CDL is preferred, but not required
  • Familiarity with California Central Coast vegetation or a similar vegetation type
  • Experience with vegetation monitoring techniques and applications
  • 4) Degree Conferral (copy of diploma if transcripts do not include confirmation that degree was awarded)
  • 5) References (contact information for professional references including at least one supervisor, references will not be contacted without prior notification of candidates)
182

POS Support Technician Resume Examples & Samples

  • Performing user account creation and modification in Active Directory
  • Adding and removing security groups for access rights etc
  • ID Administrator
  • Relatively comfortable with technology, someone who we can ramp up quickly
  • Coordinate the installation of new hardware/software and perform maintenance as required
  • User based customer service
  • 80/20 requests vs. issues
  • Work and communicate with team members to deploy quality solutions in order to satisfy project and task work as assigned
  • Interact with internal customers to address system requirements and priorities
  • Instruct users in the use of computer equipment and of computer applications
  • Maintain hardware inventory
  • Managing a Microsoft knowledge environment; Windows desktop OS including XP/Vista/7
  • Providing first and second-level PC network and technical support to users on routine or complex problems on all desktop and server application issues
  • Some interfacing with outside vendors providing network, software, and hardware support
183

Support Technician Resume Examples & Samples

  • Sterilize and/or remove used laboratory materials (e.g., eggs, culture tubes, waste, etc.)
  • Wash, sterilize, and prepare glassware for laboratory use
  • Wash and fold laundry
  • Perform general routine cleaning and maintenance of autoclave, deionized water system and other equipment
  • Provide support duties to other laboratory personnel such as setting up vials, labeling vials, and running the autoclave
  • Maintain kitchen equipment logs
  • Perform general housekeeping of laboratory facilities as assigned
  • Education: High school diploma or General Education Degree (GED)
  • Experience: 6-12 months work experience
  • Other: Good documentation practices
184

Study Support Technician Resume Examples & Samples

  • Develop an understanding of and regularly utilize available information resources and systems (e.g., SOPs, policies, computer applications)
  • Assemble, set up, and operate any necessary experimental equipment
  • Document experimental data in technical notebooks or approved electronic files including activities undertaken, existing conditions, observed results and variation from expected data patterns
  • Record and prepare data for inclusion in project reports
  • Able to perform the following techniques: oral gavage in rodents, IV, SQ, IP, IM injection techniques in rodents
  • Blood collection: tail vein in rodents; orbital sinus in rodents, cardiac in rodents
  • Necropsy and tissue collection
  • Rodent euthanasia via exsanguination preceded by administration of CO2 or anesthesia; cervical dislocation preceded by administration of CO2 or anesthesia; or, administration of CO2
  • Interact with other personnel within the department, key support groups and the division, to develop a network of resources to facilitate completion of assignments
  • Education: B.S./B.A. degree in Biological Sciences or related field from an accredited college or university is required
  • Experience:Must have at least 2 years of previous laboratory animal research experience
  • Certification/Licensure: Preferred but not required
185

Support Technician Resume Examples & Samples

  • Perform area support cleaning and basic animal husbandry (feed, water, change bedding) to maintain health of animals and/or quality of production support materials
  • Transfer and distribute supplies and waste as needed to and from work area(s)
  • Perform physical environment housekeeping duties according to Good Manufacturing Practices (cGMPs) and/or Standard Operating Procedures (SOPs)
  • May assist in recordkeeping or maintain recordkeeping pertaining to equipment operation, supply inventories
  • Strictly follow all procedures necessary to maintain the isolator and/or barrier room barrier
  • Operate equipment and use supplies according to safety guidelines. Perform all job-related duties in accordance with company safety procedures
186

Telecom Support Technician Resume Examples & Samples

  • Work in team setting to acquire an understanding of Telecommunications business unit and customer requirements
  • Assist in database and record keeping systems for time-entry and asset tracking
  • Understanding of the interrelationship between telecommunications and network systems
  • Experience working successfully as part of a team, be part of a team
  • Experience performing project implementation duties on assignments
187

Helpdesk Support Technician Resume Examples & Samples

  • Stable Work History
  • Familiar with PCs, PC operating systems and networking
  • Basic IT knowledge required
188

Product Support Technician Resume Examples & Samples

  • Minimum Nitec with 2 years working experience or Diploma in any discipline
  • Strong written and verbal communication, listening and presentation skills in English
  • Patience, meticulous, detail-oriented and organized
  • Can work both independently and as a team player
  • Good knowledge on the use of Microsoft Excel and Microsoft Word
189

Technical Support Technician Resume Examples & Samples

  • Completely and accurately open/confirm help desk tickets for all inbound technical support requests. This duty is performed daily, about 25% of the time
  • Provide first level support to identify, diagnose, and resolve issues for users of the personal computer software and hardware, network, the Internet and new computer technology; communicates solutions to end-users. This duty is performed daily, about 25% of the time
  • Primary resource for all onsite service calls. This duty is performed as needed
  • Deliver and setup all branch equipment. This duty is performed weekly
  • Perform preventative maintenance for branch equipment. This duty is performed as needed
  • Installation and termination of network cabling. This duty is performed as needed
  • Confirm user identity and reset/unlock user accounts for most systems. This duty is performed daily, about 25% of the time
  • Properly dispose of retired branch and network equipment. This duty is performed as needed
  • Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually
  • 6 + months experience supporting and troubleshooting pc's in networked environment
  • 6 + months of network hardware and software troubleshooting experience
190

Clinician Support Technician Resume Examples & Samples

  • Act as a central point of contact for our customers to support varying levels of inquiries from basic order entry to clinical assessments
  • Be an advocate for customers’ needs with our business and support functions
  • Handle non-routine and multi-faceted customer complaints/inquiries
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller
  • Must be able to multi-task, prioritize, and manage time effectively
  • Work with Supply Chain personnel ensuring customer orders meet planned cycle times
  • Proactively manage exception orders working both with the dental professionals and Supply Chain Personnel
  • Ensure compliance with established Clinical Support procedures
  • Must follow all department and corporate procedures regarding safety, quality, environmental, and regulatory
  • Minimum of three (3) years clinical dental industry or clinical support experience
  • Dental Technician or Orthodontics Assistant Certification preferred
  • Three years Orthodontics experience preferred
  • Orthodontics Teaching or Educational experience
  • Orthodontic Assistant Experience
  • Superior Interpersonal skills
  • Computer literacy and confidence in using multiple applications simultaneously
  • Confident phone manner with clear verbal communications skills
  • Only Team Players should apply
191

Deskside Support Technician Resume Examples & Samples

  • Provides Tier II level phone, email, and desk side support on hardware, software, and pharmacy production applications
  • Responsible for thorough documentation of issue details, troubleshooting steps taken, resolution, and root cause utilizing Service Now ticketing system
  • Expected to learn Pharmacy Dispensing System and Applications at Orlando, Pharmacy. Acts as backup onsite support of dispensing operations
  • Assist where needed with deploying new desktops, laptops, and telecom equipment
  • Adheres to all Support Level Agreements and Processes as defined by DaVita Rx IT Support Leadership team
  • Teammate responsibilities may include participation in a future On Call Rotation; adhering to On Call Support Level Agreements as defined by DaVita Rx IT Support Leadership
  • Responsible for accurate management of DaVita Rx IT Assets including Desktops, Laptops, Phones, and MFD equipment
  • Responsible for participating as needed in IT Projects, not limited to attending project meetings and assisting in the setup and installation of systems and applications
  • Responsible for helping to manage IT and Customer Knowledge Bases; creating new and updating existing documentation
  • Responsible for being onsite resource to assist remote SMG, Network, and Telecom resources
  • Must be able to demonstrate high level or performance, accountability, and integrity without local leadership present
  • Must be a self-driven, motivated individual that can be successful in an environment with minimal direct IT supervision
  • 3 to 5 years’ experience in a Customer or Desktop Support role required
  • Must have demonstrated experience in and fundamental understanding of basic networking, hardware, and software troubleshooting
  • Must be customer service focused and have demonstrated the ability to form strong customer relationships and be a team player
  • Must have strong analytical, verbal, and written communication skills
  • Must be able to successfully assess situations and respond proactively to changing priorities through the effective use of time management and attention to details
  • Must be proficient in Microsoft Office suites
  • Bachelor’s Degree in MIS or other IT related field preferred
  • Network Plus, Cisco CCNA, MCSA, MCSE, MCITP, MCTS, MCDST certifications a plus
192

Product Support Technician Resume Examples & Samples

  • BTEC ONC Electronics / Engineering
  • Preferably with a minimum of 2 years as Test Technician within an electronic test environment
  • PC / Windows literate
  • Strong fault finding skills
  • Full UK driving license
  • Up to date passport
193

Learntech Support Technician Resume Examples & Samples

  • Excellent collaboration skills and the ability to work as part of a team
  • Ability to work independently to resolve complex user issues
  • Knowledge of instructional technologies, in particular DELTA-supported learning technologies (e.g., Moodle, Blackboard Collaborate, Mediasite)
  • Prior experience working in a help desk environment or providing technology support
194

LAB Technician Instructional Support Technician Resume Examples & Samples

  • Perform other job-related duties and special projects as assigned
  • Attend training and maintain skill currency as appropriate to safely and effectively complete assignments
  • Knowledge of transformers, motors, generators, and other electrical machinery
  • Bachelor’s degree in physics, engineering, or related discipline (attach copy of college transcripts to employment application to demonstrate qualifications)
195

Primate Support Technician Resume Examples & Samples

  • Transfer and distribute supplies and waste as needed to and from work areas
  • Perform physical environment housekeeping duties according to Good Manufacturing Practices (GMPs) and Standard Operation Procedures (SOPs)
  • Strictly follow all procedures necessary to maintain biosecurity
  • Operate equipment and use supplies according to the safety guidelines. Perform all job-related duties in accordance with company safety procedures
196

Technical Support Technician Resume Examples & Samples

  • At least two years’ intensive IT experience including: CISCO IOS; Systems (Active Directory, SMS, Exchange, Microsoft OS); LAN / WAN; Enterprise IT Networks; Unix OS(Linux)
  • Current CCNA certification (should be in progress)
  • Security + CE (must have before start)
  • MCSA Windows or Server Infrastructure (or obtain within 6 months – should have passed at least one of the three MCP exams needed for MCSA)
  • Unix (or 5 years Unix experience)
  • Ability to obtain Interim Secret security clearance
  • Typically requires bachelor's degree or equivalent and two to four years of related experience
197

Helpdesk Support Technician Resume Examples & Samples

  • Answer hotline phone and provide requested Tier 1 user support. Log phone calls into customer’s enterprise help desk tool and escalate to Tiers 2 and 3 as appropriate
  • Answer hotline emails and provide requested Tier 1 user support. Log emails into customer’s enterprise help desk tool and escalate to Tiers 2 and 3 as appropriate
  • On occasion, provide on-site Tier 1 support to users located with client site building
  • Provide monthly reports on help desk statistics, using customer’s enterprise help desk tool
  • Provide monthly help desk “helpful tip” to the customer’s communication SharePoint site in the form of a PowerPoint slide or word document
  • Provide demonstrations, brown bag presentations, or other customer requested presentations as appropriate
  • Support the team’s agile development methodology by attending daily scrum, updating Agile boards, and supporting the process
  • Provide active contribution in sprint planning sessions regarding all Tier 2 and Tier 3 help desk tickets
  • Create meaningful, well documented JIRA tickets for all Tier 2 and Tier 3 tickets that provide full documentation for software developers and testers
  • Develop and foster a positive working relationship with customer and team
  • Develop and execute a goal plan to come up to speed on the customer’s various IT application functionality with the ultimate goal of independent ownership and operation of all help desk RESPONSIBILITIES within a reasonable timeframe
  • Operational working knowledge of customer’s IBM Enterprise Software Management Tool
  • Operational working knowledge of customer’s Agile work management tool, JIRA
  • Possesses and upbeat, positive can-do attitude and personality. Needs to be a team player
  • Conducts customer’s business while displaying a sense of urgency and understanding regarding customer priorities and needs
  • Willingness to grow and expand the help desk operation with new ideas and suggestions
198

Product Support Technician Resume Examples & Samples

  • Develop a clear and detail a step by step program plan with well-defined tasks and ownership ensuring that the program success
  • Understand overall design concepts as well as roadmap designs
  • Track and deliver technical support to both internal and external parties, communicate with various functional teams
  • Collaborate with SentryNet sales team to identify and develop dealer opportunities and understand dealer requirements
  • Support dealer inquiries about product, placing orders, configuration, and basic technical support questions
  • Train dealers on the product value proposition, market position, order processing and customer onboarding through NetConnect
  • Enter dealer orders into buying system
  • Define, report and proactively mitigate potential risk
  • Experience in Commercial and/or Residential monitoring solutions a plus
  • Experience with monitoring station day to day activities a plus
  • Skills and experience with personal computers and applications including E-mail, personal scheduling, word processing, electronic spreadsheets and power point
  • Excellent skills with Microsoft Excel required
  • Strong interpersonal skills and the ability to problems solve and solution sell according to customer needs
  • Ability to take the initiative to research, make decisions, follow through on and accomplish multiple tasks with a sense of vision, detail, commitment, priority and urgency required
  • Ability to manage and report risk required
  • Ability to solve complex problems required
  • A Bachelor’s Degree a plus
  • Demonstrated experience in technical sales
  • Experience in commercial and/or Residential monitoring preferred but not required
  • Candidates must be highly detail oriented and have the ability to multi-task in a fast-paced environment
  • Proficient in use of MS Products including Word, PowerPoint, Excel and Outlook
  • A solid business financial acumen is required
  • Ability to interpret common scientific and technical journals, financial reports and legal documents
  • Ability to effectively present information to top management, public groups and/or boards of directors
  • Ability to write speeches and articles for publications
199

Platform Support Technician Resume Examples & Samples

  • Resolves moderately complex issues and problems associated with business systems projects
  • Assists with the development and maintenance of business systems applications
  • Develops alternatives, software routines, and procedures for business systems applications
  • Designs system back-up and recovery procedures, as well as monitoring and controlling client production charges
  • Acts as a liaison between Applications Analyst/Programmers and Business Sponsors
  • Excellent communications and team collaboration skills
  • Excellent customer service skills and positive attitude a must
  • 2+ years application or software support environment
  • Experience working in an Ecommerce environment a plus
  • Experience in a fast paced, self-directed environment a plus
  • Ability for limited, occasional travel
  • 2 or more years related experience required
200

Lab Support Technician Resume Examples & Samples

  • General Lab Support (ie : Searching for cards, test equipment, cables, etc …. that designers need to do their jobs)
  • Assist with lab moves. (ie : Setting up PC’s, workstations or new equipment that is moving from one area to another)
  • Maintain an accurate inventory of the new and in use products
  • Ensure the Test equipment is operational (example : ensuring calibration dates have not expired)
  • Keep track of consumable items in the lab (cabling, connectors, etc.)
  • Ship/Receive assemblies to/from repair facilities
  • Maintain a database of all lab cards, including customer cards that are received for investigation
  • Perform re-work as required
  • Technician’s or Technologist’s diploma in Electronics Engineering
  • Proven knowledge and ability to troubleshoot and repair technical issues
  • Strong board re-work skills
  • 2+ years of hardware lab support experience with complex high speed digital board designs, including networking and systems integration
  • Knowledge of Oscilloscopes, Logic Analyzers, digital debug tools & techniques
  • Excellent interpersonal, organizational, and time management skills
  • Have the ability to work with minimal supervision & balance/prioritize work requirements
201

Offline Support Technician Resume Examples & Samples

  • Represent the company and values ("HSSness") of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in course of your work
  • Load vehicles going out on deliveries and unload vehicles coming back from collections
  • Assistance with routine maintenance in the yard
  • Attending any training courses as and when required to help develop knowledge and experience
  • Carrying out other duties and tasks as and when required around the yard and inside the depot
  • Adhering to all the company’s safety guidelines including wearing of all personal protective equipment
  • Manual handling awareness
  • Experience in working as part of a team
  • Forklift driving experience desirable
202

Product Support Technician Resume Examples & Samples

  • After a training period, travel will be required to perform installs and troubleshoot problems in the field
  • Answer incoming calls from customers concerning technical support issues in a professional, polite, and courteous manner then provide prompt resolution
  • Follow up all requests in a timely manner to ensure customer satisfaction
  • Strong PC skills with Database Programs, MS Word, Excel
  • Maintain diplomacy when addressing escalated matters
  • Interact with the engineering and production departments to improve product reliability
  • AA Degree in Electronics Technology or equivalent military training or experience is required
  • Tech Support experience is preferred
  • Superior interpersonal skills for dealing with customer problems
  • Experience in the test, troubleshooting and repair of digital and analog circuits is preferred
  • Must be willing to travel as required
  • Must be a self starter that is persistent in meeting deadlines and working on their own
203

AV Support Technician Resume Examples & Samples

  • Serve as a technical point of contact for for all Audio, visual and conferencing equipment with external contractor support and/or Helpdesk technicians
  • Perform analysis and technical support and resolve audiovisual issues with equipment setup or during meetings
  • Document analysis/technical support using the current change or problem log procedure
  • Inventory newly installed equipment using existing inventory procedures
  • Provide technical advice and assistance on using advanced techniques of industry standard audiovisual practices and new equipment functionality
  • Create and keep support documentation current, such as user guides and conference room setup guides
  • Provide overviews on usage of equipment, conduct personal training
  • Provide knowledge transfer to audio visual staff and management
  • 4+ years of relevant Audio and video and technical delivery and operations experience
  • Bachelor's degree in computer science, engineering or related field or equivalent experience
  • Technical networking and systems certifications a plus
204

IS Support Technician Resume Examples & Samples

  • Install, support, and maintain desktop business applications (ensuring software license compliance)
  • Install and maintain personal computers, printers and mobile devices
  • Handle Service Desk requests in a timely fashion. This includes effective escalation and triage of issues to appropriate Level 2 support personnel
  • Assist on special projects as directed by their supervisor
  • Create, update, and improve Service Desk knowledgebase articles
  • Maintain an inventory of computer hardware and software, including leasing information
  • Provide onboarding of new employees for the information technology needs
  • Minimum of a Bachelor's Degree in Information Technology with proven experience
  • Preferred candidate would have solid IT background
  • Requires knowledge in Microsoft Office Suite
  • Must be able to troubleshoot problems and communicate solutions to peers and internal customers; requires direct communication with high level executives
205

Engineering Support Technician Resume Examples & Samples

  • Build a data base of 3rd party displays to include warranty, maintenance contact and other pertinent details
  • Spanish as a second language a plus
  • Must be able to be Climb Certified
206

Lync Support Technician Resume Examples & Samples

  • Advanced technical support - research critical level Lync audio and web integrations incidents; lead meetings with vendors (Lync and managed services) and cross-departmental technical teams to resolve complex incidents escalated from lower support levels; troubleshoot and repair incidents; identify and implement alternate solutions to provide temporary service resolution for long-term issues (problems); work non-standard hours to serve needs across time zones; translate and relay technical information for all levels of customers from Assistant to CEO; and interface with customers in advanced technical positions
  • Escalation management – manage priority requests from customers, sales, service management, vendors and executive management
  • Vendor management – manage product-related incidents with external vendors, to include managed service providers for customers, and manage vendor interactions with customers
  • Training – train and mentor team members on Lync support processes, products and protocols
  • Strategy – prioritize daily tickets, queue, urgent issues and escalations, engage customer follow-up, vendor and testing appointments
  • Ticket flow management – collaborate with Tier 1 and Tier 3 to identify and mitigate ticket escalation failures and create and implement ongoing improvement plans
  • Trending & reporting - detect and document incident trends, generate reports and communicate results across various levels of the organization
  • Complete weekend on-call duties as assigned on a rotational basis
  • Associates degree or equivalent training and technical certifications in an applicable technical field
  • Functional/Technical Skills
207

Executive Support Technician Resume Examples & Samples

  • We seek an individual with a high level of technical and professional ability to provide executive-level users with an exceptional level of customer service in supporting hardware and software issues for Corporate equipment on-site and Executive remote locations. Troubleshoot hardware and software issues on workstations and personal technology devices running Windows and Macintosh operating systems. Devices will include personal computers and laptops, iPads, iPhones, Macintosh computers and printers - Ability to use proper grammar and spelling in documenting trouble tickets. Ensure desktop and personal devices interconnect seamlessly with diverse systems including authentication systems, file, email and application servers as well as administrative systems
  • Coordinate directly with vendor support contacts to resolve technical problems
  • Collaborate with Executive Support Staff and other IT teams as appropriate to determine and resolve issues
  • Support audio / visual equipment as needed
  • Develop and maintain operational and configuration documentation for all supported hardware and software
  • Knowledge of latest IT technologies and how they may apply
  • Conduct research and remain current on emerging products, services, protocols and standards and provide recommendations for technical enhancements
  • Ability to identify, manage and overcome barriers to communication
  • Ability to effectively communicate with customers Knowledge of the organization's hardware and software usage policies and ability to apply policy in supporting customers
208

Helpdesk Support Technician Resume Examples & Samples

  • Working knowledge of the responsibilities, policies, and procedures of the help desk
  • Knowledge of the organization’s trouble ticket system and ability to use it to assess customer needs and improve helpdesk service
  • Ability to provide timely and effective status updates to customers
  • Ability to assess and escalate serious or unusual problems to the appropriate IT group for resolution
  • Ability to provide standard trouble ticket status reports to management
  • Ability to monitor help desk workload and prioritize trouble tickets to effective use time
  • Ability to support and troubleshoot advanced office applications
  • Ability to develop, test and implement solutions to problems detected during troubleshooting
  • Ability to use existing resources to obtain knowledge on the organization’s network devices
  • Ability to provide customers remote troubleshooting assistance from the helpdesk or personal workstation
  • Demonstration of a service-based attitude in dealing with customers
  • Ability to use active listening techniques to improve communication with customers reports
  • Ability to support and train users in the use of self-help tools implemented in the organization
  • Ability to assess training needs and develop new training or self-help materials
  • Ability to apply basic security measures for internet, help desk, and desktop operations
  • Ability to update and configure desktop/PC OS, BIOS and drivers
  • Ability to install and network personal computer operating systems
  • Ability to successfully administer and manage email
  • Ability to order IT hardware, software and supplies within organization’s guidelines
  • Ability to provide move, add and change support for users accounts, computer equipment and telephones
  • Ability to install, configure and repair basic computer hardware and software
  • Performs other duties and special projects as assigned
209

Support Technician Resume Examples & Samples

  • Science and/or Engineering Degree
  • Experience in an industrial setting
  • Hands on, mechanically inclined
  • Proficiency in MS Office programs (Word, Excel)
210

Propane Support Technician Resume Examples & Samples

  • Assisting customers at our dock by purging, filling, and recertifying cylinders
  • Transferring fuel within our storage system
  • Unloading rail cars
  • Maintaining company equipment and assisting our service technicians
211

Technical Support Technician Night Shift Resume Examples & Samples

  • Working in a support center and provide technical support to customers
  • Record incidents reported by clients and help the customer through the problem solving process
  • Work closely with specialized technical teams
  • Aswer common requests for support (technical incidents and requests), giving information that will solve the incident and quickly assign unsolved incident tickets to appropriate resources
  • Realize a limited number of remote support activities; Climb the incident to a higher level, if any
  • Maintain and track tickets and records support team advised the measures taken
  • Make sure the incidents and requests are processed in accordance with agreed procedures
  • Available to work on a rotating schedule 24/7 , mainly nights
  • Rigorous work
  • Good knowledge of Windows operating systems, XP, 7,8.1,10
  • Competence with Microsoft Office and Office 365 (Word, Excel, Outlook, PowerPoint)
  • Bilingual (French, English) ,very good French
  • Post-secondary education in a relevant discipline or equivalent work experience; Knowledge of networks; Experience in technical support
  • Knowledge on mobile support
212

Application Support Technician L-it Resume Examples & Samples

  • Resolve software problems and/or identify and escalate hardware problems reported to the team
  • May be required to help train colleagues and service desk staff
  • May be asked to act as a backup to the his/her supervisor
  • Windows Deskop OS including Windows 7
  • Strong interpersonal, client service, communication, and organizations and project management skills
  • The ability to create and deliver presentations as necessary
  • Proficient in Remedy Incident, Problem, and Change Management
  • Extensive knowledge and advanced troubleshooting skills of the applications comprising the Global Core Loadset
213

Software / Hardware Dyna Support Technician Resume Examples & Samples

  • This is a very unique and interesting position where the candidate has an opportunity to support the test equipment for prototype vehicles
  • This is a fast-paced environment as up-time for the equipment is critical to meet prototype build and test schedules
  • This position would be part of a larger support team
  • A solid foundation in computer hardware, software, and networking is important for the right candidate to learn to support some of the unique test equipment in the test lab environment
  • Afternoon Shift: M-F 3:00pm-11:30pm
  • Dynamometer Engine Lab Support
214

IT Site Support Technician Resume Examples & Samples

  • Support for the day-to-day IT operation of the Managua IBEX call center
  • Organizes and addresses assigned tasks and tickets in appropriate priority order
  • Supports corporate I.T. as “the hands” at the site to address issues with voice and data infrastructure
  • Supports site level implementations of new pc hardware, application rollouts, and client specific activities as it relates to the desktop
  • Receives and responds to workflow requests in the form of trouble tickets through the TRAKIT ticketing system
  • Must possess excellent English written and oral communication skills; ability to interface with clients at all levels
  • Experience working in a large, fast paced, call center environment utilizing VOIP technology
  • Working knowledge of Active Directory, GPO’s, and software deployment
  • Highly proactive; addresses site level issues with appropriate sense of urgency
  • Above average knowledge of Windows 7 and the system registry
  • Must be a strong team player with a positive attitude and tenacity to complete the mission
  • Quickly learn and communicate new technologies
  • Proven ability to troubleshoot, install, and support the following: PC hardware, commercial and custom software suites, network connectivity for data, voice, Ethernet, and WIFI, image creation and deployment, IP phones, laptops, tablets, smartphones, and printers
215

Field Support Technician Resume Examples & Samples

  • In a repair center setting, analyzes, troubleshoots, makes repairs, resolves technical problems, and performs maintenance services on equipment or components returned to repair center by the customer
  • Prepares required repair documentation and maintains associated records
  • Conveys data and trends on product repairs to appropriate person or department to assure customer satisfaction
  • A minimum of 6 months of experience troubleshooting electronic products to component level
216

Instructional Support Technician Instructional Support Resume Examples & Samples

  • Geology or Environmental Science and related preparation of materials, including chemical solutions and reagents, for laboratory courses
  • The common principles, methods, and techniques related to laboratory support for Geology or Environmental Sciences
  • The materials, supplies and equipment and their uses related to Geology or Environmental Sciences
  • Fluency with standard office software packages such as MS Windows, Word, Excel and Outlook
  • Demonstrated skills preparing chemical solutions and reagents
  • Skill with prioritizing tasks, accomplishing goals through collaboration and completing tasks on time all while still maintaining attention to detail and accuracy
  • Quickly learn the names, uses and care of common types of materials, supplies and equipment used in Geology or Environmental Sciences
  • Count, perform and correct simple arithmetic calculations
  • Learn to operate, adjust and/or make minor repairs on scientific equipment used in Geology or Environmental Science labs
  • Read and write at a level suitable to perform the essential functions and responsibilities of this position
  • Perform some manual labor, such as setup equipment, stock supplies, move boxes, etc
  • To follow verbal and written instructions to ensure safety
  • Work and communicate effectively and establish and maintain cooperative working relationships with a diverse population of end-users including faculty, staff, and students
  • Adjust to change, demonstrate flexibility and patience with changing expectations (e.g., technology, responsibilities and assignments)
  • Observe and use safe working practices including removal of hazardous materials (will be provided training)
  • Perform assigned duties with accuracy and attention to detail
  • A Bachelor of Science in Geology or Environmental Sciences
  • Full-time equivalent to two years of student assistant level experience providing support services for an instructional program in Physical Sciences including such activities as preparing, producing, dispensing, or storing materials, supplies, and equipment
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. This is considered a sensitive position. Current CSU, Chico employees are subject to a background check (including a criminal record check) if voluntarily moving into a sensitive position, regardless of any background checks previously conducted
  • Throughout employment in this position incumbent must maintain a valid California Driver’s License as well as continued completion and compliance of the CSU Defensive Driver’s Training course
  • The selected candidate must pass a post-offer pre-employment physical examination
217

Donor Support Technician Resume Examples & Samples

  • 13 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedures and documentation audits, as applicable. Promote safety in all actions
  • 14 Follow all Standard Operating Procedures (SOPs), company policies and procedures
  • 15 Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA
  • 16 Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manger and HR
  • 17 Maintain professional image and confidentiality of all company records and information at all times
  • 18 May, be cross-trained in all technical areas and other functions to meet business needs
  • 19 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
  • 20 Perform other job-related duties as assigned
  • Experience in regulated environment strongly preferred
218

Advance Support Technician Resume Examples & Samples

  • Establish and maintain operating procedures and ensure that employees maintain an acceptable level of quality and standards
  • Mentoring junior and senior technicians in core competencies
  • Inspire coworkers to attain goals and pursue excellence
  • Identify opportunities for improvements and make constructive suggestions for change
  • Provide remote Tier II technical support for all W&R products and systems through troubleshooting and collaboration with team and customers
  • Respond to cross department inquires regarding initial and ongoing service requests
  • Partner with W&R teams to analyze and determine the most effective method of problem resolution/escalation
  • Acquire and maintain a current knowledge base of relevant product offerings and support policies in order to provide technically accurate solutions for service requests and projects
  • Able to exercise sound judgment and execute difficult decisions
  • Able to motivate others to generate positive and efficient work environment
  • Able to demonstrate excellent leadership and customer service skills
  • Strong analytical skills including a high level of attention to details
  • Bachelor degree or equivalent experience
  • 3 years for Endpoint technology support experience
219

Service Support Technician Resume Examples & Samples

  • 2nd line incident resolution
  • Incident assignment to 3rd line
  • Resolution of VIP incidents / requests
  • Major Incident investigation and escalation
  • Overnight escalation and call outs
  • System maintenance
  • Domain portfolio management
  • Mobile asset management
  • Creating and maintaining Active Directory groups
  • AD administration
  • Exchange administration
  • Citrix administration
  • Microsoft Operating Systems (XP, Vista, 7, 10)
  • Commercial experience working in a Service Management function./**/ Apply for this job
220

Field Support Technician Resume Examples & Samples

  • Debug product installations, resolving simple product problems by applying established procedures and practices
  • Assists and instructs customers with product installations, adaptations or enhancements to installed product
  • Troubleshoot DSC communicators (IP and GSM) related to remote and local programming, communication issues and network issues
  • Maintains problem status and problem resolution records
  • Prepares reports on problems encountered and methods of resolution applied to ensuring overall system integrity and reliability
  • Willing to travel to customer locations for installation and training on SurGard Central Station products
  • On call 24 hours a day for Central Station support.(rotating schedule)
  • Willing to travel to customer locations for emergency assistance on short notice
  • Interface with Engineering to ensure resolutions of major customer issues
221

Service Support Technician Resume Examples & Samples

  • Ability to interpret a variety of instructions in written, oral, diagram or schedule form
  • Ability to use and understand Fluke meters, DVM’s, oscilloscopes, and other test equipment
  • Good customer facing skills
  • Demonstrate a mechanical aptitude and manual dexterity
  • Ability to take responsibility for quality of work performed
  • Ability to effectively write and read English
  • Must be able to lift up to 25 kgs
  • Full clean driving license
  • Ability to read and interpret mechanical/electrical drawings and schematics, and follow test procedures
  • Experience with high voltage equipment
  • Experience with high voltage DC battery strings
  • PCB component level soldering skills
  • Microsoft software knowledge
  • Perform on-site maintenance, battery replacement and repair of UPS
  • Troubleshoot and evaluate returned UPS products
  • Identify and summarize failure modes for quality and engineering purposes
  • Perform telephone technical support and issue return authorization when necessary
  • Properly use equipment and supplies as needed to accomplish job defined in work orders
  • Documents actions by completing production and service forms
  • Meets service repair goals on a daily, weekly and monthly basis
  • Manage activities of 3rd party service organisation
  • Completes and submits necessary documentation (field service reports, expense reports, quality reports, RMA’s etc.) in a timely fashion in order to generate customer billings
  • Willing to travel and work overtime as required
  • Locally recognized Electronic / Electrical certification or equivalent experience
  • Certification to work with high voltage equipment and or Lockout/Tagout and arc flash training
  • 3 years experience maintaining / repairing UPS products
222

Work Station Support Technician Resume Examples & Samples

  • At least 4 years' prior work experience in a desktop support setting (college education may be substituted for years of service if applicable)
  • Experience providing technical consulting and performing installation of IT hardware and software
  • Experience supporting Microsoft Operating Systems, Microsoft Office Suite, and standard Adobe products
  • The ability to install and support computer hardware and software
  • The ability to assemble and disassemble computer equipment
  • The ability to transport various pieces of computer-related equipment that may weigh up to 50 lbs
  • The ability to communicate, both verbally and in writing with other departments of WSDOT, agencies, supervisors, employees, senior/executive management, and the public promptly and professionally
223

Support Technician Resume Examples & Samples

  • Supports Dragon Production Team activities
  • General clean-up and maintenance of work areas
  • Moving heavy equipment
  • Driving forklifts
  • Miscellaneous tasks as directed
  • Must adhere to proper safety guidelines at all times
  • Expediting or production support experience in the aerospace industry
224

Support Technician Resume Examples & Samples

  • Supports Dragon production team activities
  • Construction, mechanical, manufacturing, or electronics background is a plus
  • Self-motivated and works well with others
225

Field Support Technician Resume Examples & Samples

  • Convey data and trends on product repairs to appropriate person or department to assure customer satisfaction
  • Working Conditions and Basic Requirements
  • Customer service center location
  • Must be able to sit, stand and lift up to 50 pounds periodically throughout shift
  • Understanding Basic Metrology concept (17025 or Z-540)
226

Field Support Technician Resume Examples & Samples

  • Solves moderately complex problems
  • On-site technical support
  • Exhibits in depth product knowledge
  • Provides support for Project Teams, New Product Verification, Company Facilities, Technical Support Website and other groups as required
  • Identifies and resolves problems; recommends product/process improvements and preventative actions
  • Associates/Technical Degree in Electronics or Computer Science; or relevant experience
  • Excellent oral and written English communication skills
  • Specialized training and/or certifications in Fire Detection Products
  • Familiarity with call management systems
  • Familiarity with knowledgebase systems
  • Familiarity with help desk operations
227

Outstation Support Technician Resume Examples & Samples

  • Travel to various sites to provide diagnoses, repair, maintenance and/or installation of components, equipment and/or systems associated with aircraft Passenger Boarding Bridges (PBB) and associated Pre-Conditioned Air (PCA) and Ground Power Unit GPU) equipment, Baggage Handling Systems, Ground Support Equipment (GSE) and/or Airport Building and Terminal Facilities (FAC)
  • Provide emergency/unscheduled and scheduled maintenance, repairs and installation of above listed equipment and systems
  • Read and interpret equipment manuals and specifications to perform required maintenance, service, repair and install
  • Complete daily work log, work order and project paperwork for tasks accomplished during each job
  • Work closely with JBT corporate offices to plan, execute and accomplish project tasks
  • Manage time, resource and budget to provide profitable outstation support activities and return to JBT
  • Comply with company safety program
228

Helpdesk Support Technician Resume Examples & Samples

  • Provide technical assistance for incoming calls to the Help Desk via ticketing system, phone, email & walk-in
  • Provide support for hardware and software issues over the phone and in person
  • Utilize call tracking software to track and manage work done
  • Provides after hours and weekend support and must be able to work on Saturdays if required
  • Support iPhones, iPads, and Android devices
  • Setup and configure computers and equipment for employees
  • Help manage and track computer inventory
  • Setup projectors and connect and troubleshoot video conference meetings
  • Other duties will be assigned based on abilities
  • Required associates Degree in Information Technology field and/or CompTia A+ certification
  • Preferred an industry recognized Help Desk Certification (ITIL, HDI) and/or help desk environment experience
  • Must be able to lift at least 50 pounds
  • Knowledgeable in installing and troubleshooting software and computer hardware
  • Knowledge of the cloud based technologies, Microsoft Office, and Microsoft Windows
  • Ability to complete multiple simultaneous tasks and projects in a timely manner
  • Comfortable working under pressure and in a fast paced environment
229

Support Technician Intern Resume Examples & Samples

  • Use Honeywell tools to report
  • Assures projects documents are collected and stored
  • Supports production organization with administration of skill matrix recording
  • Respects HSE responsibilities as per internal regulations and Slovak law
230

Support Technician Resume Examples & Samples

  • Heavily utilize training, documentation/knowledge, and peers to develop troubleshooting and Research skills
  • Consistently document and troubleshoot any reported issue
  • Develop and maintain strong relationships within the IT department
  • Develop “creative thinking” in troubleshooting techniques
  • Develop solid customer service and follow-up skills
231

Body Shop Support Technician Resume Examples & Samples

  • Provide Tesla Approved Body Shop support worldwide
  • Provide in field collision specific training/support to Tesla Approved Body Shop technicians on electric vehicles collision repair
  • Knowledge of: methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
  • Ensure active promotion and continuous improvement of Tesla Collision Repair Network technician activities
  • Effectively handle multiple priorities, organize workload, and meet project deadlines
  • Able to travel nationally and internationally to support training needs
  • Must be able to work independently in limited supervision environments
  • Comply with all Tesla safety rules, guidelines and standards
  • Understands and complies with federal, state and local regulations that affect body shop operations
  • Extensive travel; depending on the business need
232

Support Technician Resume Examples & Samples

  • Provide advanced technical support / information via phone or email
  • Assist Engineering in new product testing, evaluations and help the Roll out team bring new products to market
  • Assist the Download department with the testing and implementation of Downloading software used to remotely program control panels
  • Assists in preparation and distribution of documentation
  • Basic phone, computer, email, and Microsoft office software
233

Field Support Technician Resume Examples & Samples

  • *Must hold active clearance***
  • 4+ years experience with
  • 1) Break/fix
  • 2) Windows 7 O/S
  • 3) Printers and other multi-function devices
  • 4) Ticketing system
234

Field Support Technician Resume Examples & Samples

  • Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to senior technicians
  • Checks out and approves operational quality of system equipment
  • Other related duties assigned as needed
235

Cahill Coordinator Instructional Support Technician Resume Examples & Samples

  • Knowledge of the principles of performing support services; knowledge of the materials and supplies and equipment required in the curriculum and their uses
  • Ability to plan, organize, and schedule activities to operate technical equipment related to the discipline; ability to maintain records; ability to adjust and perform simple maintenance of technical equipment
  • Ability to assemble new equipment and troubleshoot issues
  • At least two years of experience providing instructional support services for a unit or discipline, scheduling classrooms and equipment, ordering supplies, inventory management in an academic unit, department or library
  • At least two years experience working with faculty and students to provide classroom and instructional support
  • Proactive; follow-through; creativity; problem solving
  • Possess effective interpersonal and communication skills to work with a variety of individuals; effective organizational, multitasking and research skills; possess strong customer service skills
236

Openplant Powerpid Support Technician Resume Examples & Samples

  • Create symbols and intelligent components using OpenPlant PowerPID tools including Class Editor and Component Manager
  • To provide ongoing maintenance of the iP&ID software functionality including tagging conventions and drawing-specific standards such as line styles, scales and grid settings
  • Provide input and support for engineering data management and schedule creation
  • Work with the Data Analysts as part of the iP&ID Development Team to complete software development work
  • Liaise with the P&ID Coordinator to agree and manage B&V and client-specific symbol sets
  • Ensure that the CAD technicians have fully functional customized project software platforms to carry out their drafting work
  • Interpret designers’ needs and liaising with project teams to create and maintain data transfer between iP&IDs, project database and associated schedules
  • Test all customisation, development and maintenance work associated with the iP&ID software including data transfer between the iP&ID database and bespoke schedules
  • Liaise with the B&V ProjectWise Administrator as necessary to maintain project folders
  • Eventually responsible for helping with in-house training and support for designers, CAD technicians, and general users
  • Self managing
  • P&ID Development experience
  • Resilience and drive (working to tight deadlines)
  • Multi-tasking ability (prioritise, organise, schedule work)
  • Works with others to deliver results
237

Support Technician Resume Examples & Samples

  • Supports liner production activities
  • Grind, file, or sand surfaces of metal items, utilizing a variety of hand tools, power tools, and machines
  • Removal of defects and smoothing of uneven surfaces
  • Moving, working aluminum tubes/liners
  • 2 years of experience in aluminum sanding/deburring/surface blending
  • Certified to drive a forklift
  • Able to adapt to constantly changing work assignments and fast paced work environment
  • Experience using various types of hand tools and/or hand-held power tools, floor-mounted power tools and precision measuring tools on structures materials
238

POS Support Technician Resume Examples & Samples

  • Knowledge of PCs and telecommunications required
  • College degree or related work experience
  • Knowledge of the Windows 7 & XP environments and SQL Server database
  • Knowledge in setup, configuration and troubleshooting of LAN/WAN networks
  • Must be detail oriented with a team-oriented, collaborative attitude
  • Proven analytical, evaluative and problem solving abilities
  • Self-motivated and directed
  • Ability to work occasional weekends and evenings for special projects
  • Comp TIA A+, Network+ certification a plus
  • Windows 7 configuration and deployment experience a plus
239

Client Support Technician Resume Examples & Samples

  • Providing technical support for external clients using InnerWorkings FTP
  • Answering inquiries received from clients and accurately classifying, prioritizing and recording the service requests
  • Working with users to appropriately diagnose the nature of their problems and resolving software issues
  • Ensuring positive client experience through high quality service and communication
  • Researching and resolving each client interaction to their utmost satisfaction
  • Resolving incidents and fulfilling requests through Tier 1 support
  • Updating on status and completion in ticketing system and users through all means of communications
  • Establishing Client Support Center’s positive image by interacting with team members, vendors and clients
240

Deskside Support Technician Resume Examples & Samples

  • Several years of hands on experience with software Break/Fix, remote desktop
  • Experience with Information Security
  • Software/Hardware troubleshooting
  • Experience with Windows 7 and Microsoft Office products
241

Actuarial Support Technician Resume Examples & Samples

  • Develop expert-level knowledge of MG-ALFA and Integrate applications
  • Provide resolutions or workarounds to support issues; escalate and coordinate issue resolution between Operations and LTS Software Development teams
  • Liaise between software development and IT teams to facilitate understanding of customer issues and business impact
  • Respond to customer inquiries regarding system features
  • Gather client user feedback to inform product management decisions
242

Deskside Support Technician Resume Examples & Samples

  • Maintaining and updating support information and actions in the IT Ticketing system, including procedural documentation and relevant reports
  • Following standard procedures and written instructions to repair a fault or set up computer systems
  • Responding within agreed time limits to incidents and service requests
  • Prioritizing and managing many open cases at one time
  • Establishing a good working relationship with customers and colleagues within IT
  • Representing IT with professionalism and demonstrating IT values at all times
  • Strong interpersonal skills and the ability to work effectively across all levels of the organization and handle each request with discretion, tact, diplomacy and patience
  • Expert knowledge of Microsoft Office Suite of products for versions 2010, 2011, and 2013 and Office 365
  • Strong PC/Laptop hardware troubleshooting and deployment skills
  • Strong software application installation/troubleshooting skills
  • Familiarity with installing and supporting various third party software
  • Understanding of basic networking and network troubleshooting
  • Minimum 1 year experience supporting a Microsoft Active Directory/Exchange/Office enterprise environment (medium to large office)
243

Itsc Support Technician Resume Examples & Samples

  • End User supportMonitor incoming service channels and ticketing system, and respond to customer requests in a timely manner
  • Take ownership of customer issues from first contact assuring that the customer knows the person receiving their issue or request is dedicated to assisting them
  • Provide knowledgeable technical support via the phone, walkup, remote tools, and escalating when appropriate
  • Accurately record customer issues into the tracking system; maintain and update support documentation to assist with information sharing
  • Build, configure, deploy, and maintain end user computing products including desktops, laptops, tablets, research workstations, and mobile devices
  • Distribute, set-up, break-down, operate, and oversee the use of multimedia equipment including video recording and projection, audio reinforcement and recording, document cameras, data projection, computers, and additional multimedia equipment for lecture halls, classrooms, event spaces, and conference rooms
  • Review existing processes, policies, knowledge assets and services for improvement opportunities, and work with management and senior peers to implement necessary changes
  • Fulfill tier 3 hardware and software service requests and incident response. Infrastructure Support
  • Create and develop efficient processes to manage and update the HGSE operating system environment
  • Develop methodology and training for ITSC staff on imaging, configuration, and deployment of hardware
  • Support LAN and work with the IT network infrastructure team to ensure consistent network coverage
  • Serve as a technical expert to represents the department across HGSE to assist with needs evaluation
  • Track and manages software licenses and hardware inventory
  • Create and maintain hardware images for HGSE end user computing
  • Enforce the guidelines provided in all policies and procedures; assist in maintenance/updates
  • Apple Certified Associate certification (within two OS levels); within 90 days of hire
  • Dell Technician Certification within 90 days of hire
244

Automation Support Technician Resume Examples & Samples

  • Enter/download and maintain the ACL and APL systems rate, form and parameter files
  • Proof rates, forms and parameter files entered/created by others
  • Design and maintain coverage, declarations, billing and other forms used in UFG policies and documents
  • Company administrator for insurance reference systems, presently Reference Connect and AAIS
  • Archive obsolete policy forms in imaging
  • Provide back up for other general clerical functions in the department
  • Keep supervisor and others informed of progress/problems
  • Two or four-year college degree preferred. Insurance coursework such as Program in General Insurance (INS) and/or the Associate in Information Technology Program (AIT)
  • One to two years’ experience in the property and casualty insurance industry working with insurance products and policies
  • Team player, able to work with people and over the phone
  • Detail oriented. Work under deadlines
  • PC user. Type 40 wpm and working knowledge of Microsoft Word. Seven or more hours of PC entry each day
245

Product Support Technician Resume Examples & Samples

  • Ensures customer satisfaction and loyalty by consulting with, assisting and resolving requests, inquiries and complaints, both verbally and in writing
  • Possesses the product knowledge to resolve problems on fist client contact
  • Having the ability to analyze and solve customer facing issues based on the facts presented by the customer and knowledge of the product line
  • Strong client focus and genuine desire to assist during problem investigation
  • Creates a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Builds rapport with the customer and assists in retention of the customer
  • Serves as a consultant to the customer
  • Resolves questions/concerns efficiently and effectively through active listening and personalizing techniques and by focusing on adding value
  • Manages multiple priorities to meet service level agreements and project deliverables
  • Follows specific methods and industry procedures outlined in documentation developed by management. Specialist must not deviate from defined processes and procedures unless approved by management
  • Routes cases to appropriate internal work groups as needed
  • College Degree or equivalent experience with a specific focus on the Internet and Customer Support
  • Professional working proficiency of Mandarin Chinese is required
  • Previous experience with ticketing and helpdesk software including escalation assignments
  • Adaptability/Flexibility
  • Self-Motivated/Curious
  • Reliability/Accountability
  • Time Management skills
  • Ability to maintain high level of attention to detail
246

Laboratory Support Technician Resume Examples & Samples

  • Media preparation: agar plates and liquid media
  • Glassware cleaning and autoclaving
  • Preform diagnostics, calibrations and repairs to lab equipment
  • Organizing and maintaining laboratory inventory and supplies
  • Collect and dispose of hazardous materials
  • Maintaining clean and safe laboratory areas
  • B.S. in Biological Sciences or equivalent with basic experimental experience in at least one of the following disciplines: biochemistry, microbiology, molecular biology or analytical sciences
  • Well-developed interpersonal skills and a strong commitment to work with and coordinate the demands from multiple laboratory scientists
  • Strong attention to detail and ability to effectively perform designated tasks as directed by supervisor or according to an SOP
  • Proactive; takes initiative to solve problems before they become an issue
  • Comfortable troubleshooting, repairing lab equipment, reading technical manuals or contacting technical support
  • Ability to handle a fast-paced, busy laboratory environment and manage time efficiently
  • Demonstrates the highest ethical standards, integrity, trustworthiness and has a high degree of personal responsibility
  • Proficiency with MS Outlook, Word and Excel
  • Familiarity with basic laboratory equipment and sterile technique
247

Collection Support Technician Resume Examples & Samples

  • Provide operational support to Department of Defense HUMINT Operations
  • Serve as the technical operational support to Directorate for Operations (DO) Desk Officer
  • Serve as the GCOMS Organizational Coordinator (OC) at the Division/Branch level OC’s oversee account management, adaptive access control (AAC) management and serve as overall SME for GCOMS use at the Division/Branch level
  • Serve as Operational Source Manager at the Division/Branch Level. Updates and manages source data within GCOMS
  • Serve as the ICF technician in order to conduct quality control on all vouchers, FINPLANs, funding and dispersement requests, and other documentation related to ICF planning
  • Maintain detailed records of operational requirements and capabilities of platforms and respond to them. Provide detailed guidance to assigned platforms to assist in mission and provide follow-up feedback and guiadnace to assist performance
  • Produce, edit, and/or quality control documents per the tasks above. Products can include but not restricted to: ICF voucher, FINPLANs, Funding and Disbursement Requests, Platform documents including ODs, SOPs, etc
  • Minimum clearance qualifications: Current TS/SCI with ability to pass a counter intelligence (CI) polygraph
  • Ideal candidate will possess an active DIA granted TS/SCI with CI polygraph
  • Minimum qualifications
  • Minimum of 2 years college and 3 years of experience in the Intelligence Community (IC). College can be waived for 5 years in the IC
  • Have the technical skills, knowledge, and experience to accomplish the work with minimal oversight
  • Have experience operating and maintaining Share Point
  • Experience in finance, accounting, business administration, operations research, or program and project evaluation
  • At least 6 months’ operational experience using GCOMS or other related software
248

Field Support Technician Resume Examples & Samples

  • Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products. Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base
  • Completes and documents all service and customer account related reports, updates, and emails in a timely and professional manner, compliant to all company quality procedures and guidelines
  • Maintains expenses within departmental guidelines and controls inventory and all company property
249

Senior Mac Support Technician Resume Examples & Samples

  • End User Support (break-fix and procedural)
  • Imaging and configuration deployment support
  • Application support (custom and shrink wrapped)
  • PC to Mac and Mac to Mac user migrations
  • Mac Enterprise IT support
  • Warranty repairs
250

VOD Support Technician, Bell Expressvu Resume Examples & Samples

  • Support team in design, implementation and support of critical infrastructure in an Over-The-Top (OTT) broadcast as well as Video-On-Demand (VOD) environments for multiplatform delivery
  • Support System Administration tasks, software and hardware deployments, system configuration, backups, system monitoring, performance tuning and troubleshooting
  • Assist with management and maintenance of virtualization solutions and associated SAN storage systems
  • Determine failing components and take corrective measures to minimize impacts to production environments
  • Develop, contribute and maintain operational procedures and technical documentation
  • Knowledge sharing and training between other support technicians on system components as required
  • Minimize loss or degradation of services by quickly identifying and implementing corrective measures
  • Other duties as assigned by the manager of VOD Support
  • University degree or college diploma with Computer or Electrical engineering background
  • Experience working in Linux/Unix environments
  • Knowledge of Windows Operating Systems (Windows 7, Server 2008, 2012)
  • Knowledge of Linux Operating Systems (RHEL 5/6/7, CentOS, Solaris)
  • Experienced with network troubleshooting and provisioning (DNS, routing, networking, load balancers, firewalls, TCP, UDP, multi-cast)
  • Experience with multi-tier large scale storage environments (SAN, NAS, Tape)
  • Knowledge of virtualization technologies (ESXi, VMware, Hyper-V, OpenStack)
  • Knowledge of streaming technologies (Content delivery networks, and Origin streaming servers)
  • Experience working with different media file formats (video and audio)
  • Excellent analytical, problem-solving and decision-making skills
  • Strong attention to detail and accuracy
  • Service-minded attitude
  • Must be a motivated self-learner and team player
  • Ability to work in a 24x7 environment consisting of both on-call support and after hours implementations
  • Must be flexible and able to adapt to schedule changes to meet the needs of the business
  • Ability to write technical documents
  • Ability to work collaboratively in a high-volume environment that is subject to frequent change
  • Experience with video automated Quality control technologies would be an asset
  • Knowledge of various test instruments and transport stream analyzers
  • Previous experience in working in an lean or agile scrum team
  • Recent experience in building and supporting VOD or OTT systems
  • Knowledge of a broadcast environment compression technology (IP, HD-SDI, ASI, MPEG-2/4)
  • Hands-on experience in setting up and configuring encoder/transcoders, building video profiles for live and VOD