Ski / Snowboard School Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the ski / snowboard school job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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C Wintheiser

Cicero

Wintheiser

9520 Emely Junctions

Houston

+1 (555) 616 4930

9520 Emely Junctions

Houston

Phone

p +1 (555) 616 4930

Experience Experience

Phoenix, AZ

Ski / Snowboard School

Phoenix, AZ

McDermott, Rath and Kertzmann

Phoenix, AZ

Ski / Snowboard School

Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
Supervising children in class at all times; assisting at lunch and snack times if requested; ensuring return of children to identified guardian
Participate in resort and departmental trainings and development courses
Assist in other support activities of Ski and Snowboard programs as assigned by Supervisors. Assist with operational responsibilities of Ski and Snowboard programs including but not limited to registration processes, upkeep of outdoor teaching areas and cleanliness of facilities
Assist in operational responsibilities of Ski and Snowboard programs including but not limited to registration processes, directing guests to facilities such as Rental, Retail and Guest Services and upkeep of indoor and outdoor teaching areas
Assisting guests to load and unload the chairlift
Willing to cross-train and work in all areas/locations of PSS

San Francisco, CA

Ski & Snowboard School Supervisor

San Francisco, CA

Klein Inc

San Francisco, CA

Ski & Snowboard School Supervisor

Establish and review mutual seasonal goals and performance objectives with each Pro, providing feedback and training. Mediate conflicts with Pros
Uphold safety standards within the department and assist in processing Worker’s Compensation claims
Communicate with other departments to create an environment of support and trust that will benefit staff and guests
Self development
Maintain and promote teamwork and overall morale of program staff
Manage staffing to daily revenue and labor model. Monitor and review student return rates with individual Pros monthly
Program quality control

present

Philadelphia, PA

Adult Ski & Snowboard School Supervisor

Philadelphia, PA

Toy and Sons

present

Philadelphia, PA

Adult Ski & Snowboard School Supervisor

present

Manage and coach instructors and complete performance appraisals
Provide real time feedback to instructors and end of season reviews
Assist with meeting or exceed resort and program EBITDA and margins
Achieve targeted or better worker's comp and property loss
Assisting with managing the Daily Sales and Labor reports
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions
Work place safety and company safety initiatives

Education Education

Bachelor’s Degree in Education

Cornell University

Bachelor’s Degree in Education

Skills Skills

Uphold the highest levels of guest safety in varying winter weather conditions
Effectively and clearly communicate instructions and assist children aged 6 and younger on riding lifts
Work with Lift Department employees in a collaborative manner to ensure the best guest experience
Ski or board safely and in control at all times while on duty
Assist in operational responsibilities of Ski and Snowboard programs including but not limited to registration processes, directing guests to facilities such as Rental, Retail and Guest Services and upkeep of indoor and outdoor teaching areas
Experience working with guests of all ages
Previous experience with teaching/coaching/mentoring (children if applicable)
Previous ski/snowboard instructor experience

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Ski & Snowboard School Manager of Training & Quality Resume Examples & Samples

Work with the Skier Services Director and General Managers to guide and facilitate the direction, culture and quality of the Ski & Snowboard School
Design, orchestrate, and facilitate Trainer's Training
Lead the Location Training Managers/Supervisors and Instructor Trainers. Help foster positive culture and morale across the school
Ensure teamwork, efficiency and consistency of systems across the different locations working with the Location Managers and Location Training Managers/Supervisors
Help to support and lead daily operations at the locations when needed
Assist with the development and management of budget according to corporate guidelines
Must have 5 years experience as a Ski Instructor and/or Trainer - required

Ski & Snowboard School Alpine Supervisor Resume Examples & Samples

Model Breckenridge and PSIA teaching standards. Monitor and maintain the quality of the teaching standards of our Pros
Uphold safety standards within the department and assist in processing Worker’s Compensation claims
PSIA Level 2 or 3 certification

Ski & Snowboard School Manager Resume Examples & Samples

Coach and counsel supervisors, pros and support staff at their assigned location, complete supervisor performance appraisals and oversee maintenance of base areas and on hill facilities
Implements and holds staff accountable to both Ski & Snowboard School & company policies and procedures
Resolve guest complaints by utilizing guest service guidelines. Accommodate special requests when appropriate
Prior experience working with children

Adult Ski & Snowboard School Supervisor Resume Examples & Samples

Manage and coach instructors and complete performance appraisals
Schedule staff and maintain appropriate staff levels and assign/book lessons
Administrative duties
Must submit 2 letters of recommendation, and a current resume - required
PSIA/AASI Level 3 Certification - required
Must understand and deliver exceptional guest service
High School diploma or equivalent - required
Must be able to read, write, speak, understand and comprehend English fluently - required

Children s Ski & Snowboard School Supervisor Resume Examples & Samples

Provide real time feedback to instructors and end of season reviews
Implementation of VRI Service Recovery Model, recovery, recognition and elevation
At least 1 years RPOS experience
PSIA/AASI Level 1 certification or equivalent preferred

General Laborer Ski & Snowboard School Resume Examples & Samples

Be able to operate hand tools and routinely utilizing power tools such as chains saws, grinders and cutting equipment
Projects may involve painting, carpentry, lifting, carrying boxes
Previous resort experience preferred

Ski & Snowboard School Supervisor Resume Examples & Samples

Work place safety and company safety initiatives
Program quality control
Drive value for the company
Guest and client relations
Maintain and promote teamwork and overall morale of program staff
Maintain the physical appearance of the ski and snowboard school meeting areas
Strong leadership skills a must
Must be 18 years or older - required
Must be able to work from October 2015 - April 2016 - required

Ski & Snowboard School Resume Examples & Samples

Ski or board safely and in control at all times while on duty
A strong intermediate skier who can demonstrate safe skiing or riding technique on all Blue runs - required
Must be able to safely load children ages 4 through 6 onto a lift repeatedly during a shift - required
Must ski or board on contemporary equipment which meets Vail safety standards – required

Private Lesson Ski & Snowboard School Manager Resume Examples & Samples

Guest experience- ensuring the highest level of quality in regards to private lessons and overall ski/snowboard school experience. Matching guests needs to instructor qualities, greeting/informing guests, soliciting feedback, guest recovery, and accomodating special requests when appropriate
Instructor scheduling to fairly administer work priority status, while managing labor budgets for financial success. This includes monitoring and scheduling to maintain instructor wellness and health. Schedule and facilitate one one ones with direct reports
On-hill presence to make self available to instructors for additional help when needed. Utilize Safety Rotation for observation purposes in regards to reviewing product quality and instructor performance and safety, which must be documented daily
Instructor Performance Management including on going communication, mid and end of season reviews for staff and coaching/disciplinary actions when deemed necessary
Continuous interaction with Product Sales team to manage lesson bookings ensuring exceptional guest experiences while maximizing revenue. Appropriate level of expertise utilizing RPOS sales and reporting tools. Famliarity with Peoplesoft for payroll issues
Periodic attendance to daily Snow Surfaces meeting
Work place safety initiatives: To include: Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safety and wellness goals are met. Lead Movement Prep as part of morning meetings
Staff communication to include: daily morning meetings, monthly family meetings, instructor messaging for company/department updates utilizing social media, e-mail, instructor messaging and morning meetings. Post morning meeting notes in stairwell
Daily review and Key Performance Indicators (KPI's) and Daily Sales and Labor Report (DSL)
Teach at least one (1) lesson monthly and whenever necessary
Remain current with certification and membership of professional ski/snowboard organizations

Location Manager, Ski & Snowboard School Resume Examples & Samples

Coach, motivate, retain and develop an industry leading Ski and Snowboard School management team. Ensure management team is aligned with the goals and values of Park City Mountain and Vail Resorts
Assure that their Supervisor team Coach and counsel instructors and support staff at their assigned location, complete direct report performance appraisals and identify maintenance needs of base areas and on hill facilities
Create and/or maintain a one resort culture of excellence within the specific location. This culture includes teamwork, collaboration, progressive thinking, and constant improvement resulting in an employee culture that attracts the best and brightest employees and motivates them to accomplish great work
Meet or exceed all goals for Guest Satisfaction and Employee Engagement
Manage program issues relating to instructor pay, guest complaints, and system efficiency. He or she will contribute to the management of growth and expense of programs, and will oversee daily instructor line-up
Ensure a consistently high level of service and competency at their location
Demonstrate a high level of performance around the Vail Resorts Leadership competencies
Work collaboratively with other departments to provide industry leading guest experiences specific to ski and snowboard school products and programs
Proactively develop management and industry skill set by seeking out and taking advantage of educational and training opportunities
PSIA/AASI Level 3 certification or equivalent
Previous Vail Resorts Ski and Snowboard Product Manager or greater management experience
ResortPOS, PeopleSoft HR, Success Factors

Vail Adult Ski & Snowboard School Location Manager Resume Examples & Samples

Direct and monitor quality of overall products and staff at the location, including instructor, supervisor, and support staff, to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, development of future products/programs, hiring, and professional growth of all
Work directly with location management team and provide tools, training, and tactics to ensure the quality of products and services for our guests. Provide feedback, growth and leadership opportunities, and appropriate training to develop product managers and supervisors. Meet and greet guest daily and role model exceptional guest service. Resolve guest concerns
Work with the other location managers, General Managers, and Director to support and achieve quality, financial, and safety targets, and overall Ski & Snowboard School, Resort, and Company goals.
Help create and implement the training plan and monitor the quality of training within the location. Work with their Training Product Manager and General Manager of Training & Quality to evolve and improve training for instructors and management.
Role model, lead and support School, Resort, and Company safety programs. Stay current on guest and employee health and safety regulations. Responsible for following up on and tracking worker's compensation incidents and claims.
Know and model the School teaching system and guest service guidelines and be prepared to lead clinics and teach the public if necessary. Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (PSIA/AASI).
Maintain effective working relationship with private clubs and lodges in the area to help deliver a seamless, exceptional guest service experience
Monitor and maintain quality and appearance of buildings, sales facilities, base of mountain, on mountain facilities, organizational yard, signage and program imaging, teaching terrain and locker rooms.
Maintain a global view for managing and improving the location. Work closely with the General Manager of Adult programs to make operational adjustments and contribute to innovations for the entire School.
Minimum of three years as a full time instructor for a recognized ski and snowboard school
5 years minimum experience at a supervisory level
Have current professional instructor certification. PSIA/AASI Level 3 minimum
Must be able to utilize email, Word, Excel as needed
Fluent in reading, writing and communicating in English
Conflict resolution and leadership/leadership development skills
Background in using RPOS or equivalent POS system, experience working at the supervisor and/or manager level within an adult or children's ski & snowboard school. Public speaking.

Beaver Creek Children s Ski & Snowboard School Location Manager Resume Examples & Samples

Direct and monitor quality of overall products and staff at the location, including instructor, supervisor, rental and support staff, to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, development of future products/programs, hiring, and professional growth of all
Work directly with school and resort management team and provide tools, training, and tactics to ensure the quality of products and services for our guests. Provide feedback, growth and leadership opportunities, and appropriate training to develop product managers and supervisors. Meet and greet guest daily and role model exceptional guest service. Resolve guest concerns
Use feedback from school and resort Net Promoter Scores, Guest Satisfaction Survey results and Employee Engagement Survey results to drive program initiatives
Work with the other leaders, General Managers, and Director to support and achieve quality, financial, and safety targets, and overall Ski & Snowboard School, Resort, and Company goals
Help create and implement the training plan and monitor the quality of training for all the functions of the children’s school. Work with the Training Product Manager and training team to evolve and improve training for support staff, instructors and management
Role model, lead and support School, Resort, and Company safety programs. Stay current on guest and employee health and safety regulations. Responsible for following up on and tracking worker's compensation incidents and claims
Know and model the School teaching system and guest service guidelines and be prepared to lead clinics and teach the public if necessary. Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (PSIA/AASI)
Monitor and maintain quality and appearance of buildings, sales facilities, base of mountain, on mountain facilities, Kid’s Adventure Zones, terrain based learning areas, the ‘yard,’ signage and program imaging, teaching terrain and locker rooms
Maintain a global view for managing and improving the location. Work closely with the General Manager of Children's Programs to make operational adjustments and contribute to innovations for the entire School
Three or more years as a full time instructor for a recognized ski and snowboard school ‐ required
Five or more seasons supervisory experience ‐ required
Current professional instructor certification; PSIA/AASI Level 3 minimum ‐ required
Proficiency in MS Office ‐ required
Demonstrated conflict resolution and leadership/leadership development skills ‐ required
Background in using RPOS or equivalent POS system ‐ preferred
Experience working at the supervisor level within an adult or children's ski & snowboard school ‐ preferred
Public speaking experience ‐ preferred

Ski & Snowboard School Supervisor Resume Examples & Samples

Ensure Pros are knowledgeable about our product lines, company policies and procedures, and work schedules
Manage Pro scheduling to predetermined levels using all available data resources (staffing history, student inventory, reservation arrivals, lodging reports)
Minimum of one year supervisory experience
Microsoft Office proficiency

Outside Ski & Snowboard School Ticket Scanner Resume Examples & Samples

High School Diploma or equivalent - required
Able to work outdoors in all mountain winter weather conditions - required
Able to stand for up to 3 hours during a shift without sitting - required
Able to hear the scan gun and verify a valid scan
Previous experience working a front line or guest facing position - highly preferred

Ski & Snowboard School Scanning Lead Resume Examples & Samples

Solve ski school ticket problems in the lift line, quickly and effectively with a high level of guest service, diplomacy, and tact
Work as a team member while supervising a small group between 5- 8 staff members to make sure all guests are scanned properly, revenue collected and all guests are greeted
Be able to solve/handle pass issues that involve deceptive use with diplomacy and tact
Provide supervision and give direction to crew with respect to skier safety, guest services tasks in the village and on the mountain
Assist with scheduling, ongoing training and development of Ski & Snowboard School Scanningteam
Assist in trail maintenance, opening/closing trails and other mountain operations as directed

Beaver Creek Adult Ski & Snowboard School Group Lesson Product Manager Resume Examples & Samples

Overall morale of program staff
Self development
Leadership experience in a Vail Resorts ski school - preferred
Must be able to work from October 21, 2015 - April 15, 2015 - required
Able to communicate in Spanish - preferred
RPOS experience - preferred

Adult Ski & Snowboard School Supervisor Resume Examples & Samples

Responsible for hiring of ski and ride school instructors.
Reports any professional development needs of staff to the Training Manager.
Need to be accessible to the internal and external guests
Carry out strategies and initiatives to support Guest Service Scores (friendly) 4.8 or better on the GSAT
Achieve targeted or better worker's comp and property loss
Assist with meeting or exceed resort and program EBITDA and margins
Assisting with managing the Daily Sales and Labor reports
At least 1 years sales experience

Lunchmeister Beaver Creek Ski & Snowboard School Resume Examples & Samples

Collection of class lesson paperwork and responsible for assigning and tracking lunch locations - in yard at split
Positive, informative and courteous with instructors while making lunch reservations, checking instructors into lunch locations, and turning tables
Positive, informative and courteous with guests: when parents checking in on children
Comfortable in dealing with sick and sad children who may need to go down to the base location or rest while instructor takes a couple of runs with his or her group
Help serve snacks and lunch to children at our on mountain lunch locations - working in cooperation with mountain dining and the instructor staff
Responsible for working with F&B groups in calling in daily lunch counts and making reservations
Responsible for working with PSS staff and SSS supervisors to forecast and generate instructor lunch vouchers and hot cocoa coupons for each day
Resposible for organizing class lists by level and delivering them to the approprate inside staff personel
Help serve lunch -(together with mountain dining and instructors) to expedite the lunch process

Mountain Attractions Lead-beaver Creek Ski & Snowboard School Resume Examples & Samples

Ensuring safety and quality of the on mountain children's attractions
Clearing snow from features
Testing ski and snowboard through features
Repairing any broken features
Setting and tearing down children’s race course
Preparation for various theme day events
Assisting with other duties as needed

Ski & Snowboard School Rental Technician Resume Examples & Samples

Responsible for set up of rental reservations prior to next day’s arrivals
Be able to explain rental charges and ski school products to the parents
Assist families in the placement and labeling of ski/snowboard equipment, as well as the completion of rental/liability forms and proper payment through the ticket sellers
Assist with set up, organizing and inventory of equipment pre/post season
Responsible for adjusting, tuning and maintenance of rental equipment

Ski & Snowboard School Location Manager Resume Examples & Samples

Coach and counsel supervisors/coordinators, instructors and support staff at their assigned location, complete performance appraisals and oversee maintenance of base areas and on hill facilities
Schedule and manage instructor resources to ensure optimum utilization and effectiveness from both the guest and employee perspectives. Manage staffing to daily revenue and labor model
Work with the Director and Customer Service Manager to support and achieve quality targets for the success of the overall Ski and Snowboard School
Implements and holds staff accountable to both Ski and Snowboard School & company policies and procedures
Ensure supervisory/coordinator staff is effectively controlling instructor and support staff in order to ensure the highest quality of guest service is provided
Uphold safety standards within the department and resort
Ensure instructors are knowledgeable about our product lines, company policies and procedures, and work schedules
Review mutual seasonal goals and performance objectives with each instructor and provide feedback. Mediate conflicts with Instructors
Adhere to and model Vail Resorts’ mission, vision and values

Ski & Snowboard School Customer Service Manager Resume Examples & Samples

Manage all inbound (in-person, telephone and online) customer inquiries and requests. Ensure adequate staffing levels of trained Co-ordinators to support anticipated order flow
Establish and continuously upgrade procedures to ensure efficient and effective handling of guest inquiries
Train Location Managers, supervisors and coordinators on guest service procedures and products and services
Partner with location managers, program managers and supervisory/coordinator staff to ensure the appropriate levels of staffing in order to ensure the highest quality of guest service is provided

Ski & Snowboard School Resume Examples & Samples

Evaluate the accomplishments of students on a daily basis by using the appropriate and available methods developed for each Ski and Snowboard School program
Instruct all students on The Responsibility Code, and ensures all safety practices are taught and adhered to
Adhere to uniform policy and appearance standard
Seek a supervisor out when faced with a situation that is out of instructor’s realm of authority
Must have the ability to take initiative, be highly organized, and effectively communicate with and manage groups of all ages
Strong intermediate skiing / snowboarding ability combined with the willingness and demonstrated aptitude to learn ski / snowboard instructing and work with guests of all ages
18 years of age or older - preferred

Ski & Snowboard School Resume Examples & Samples

Clearly and accurately instructing assigned levels of skiing or snowboarding to students both physically and verbally
Assisting guests with transportation of equipment
Working with guests of all ages and abilities
When working with children, supervising children in class at all times ensuring return of child to identified guardian
Assist in operational responsibilities of Ski & Snowbaord programs including but not limited to registration process, directing guests to appropriate equipment fitting source, upkeep of outdoor teaching areas and cleanliness of facilities
Additional duties as requested/assigned by Supervisor

Ski / Snowboard School Resume Examples & Samples

Upholding the highest levels of guest safety on varied terrain with varying winter weather conditions
Supervising children in class at all times; assisting at lunch and snack times if requested; ensuring return of children to identified guardian
Attend Ski and Snowboard School new hire training sessions- required
Strong intermediate skier or snowboarder - required
Must be 16 years of age as of December 1, 2016. - required
Basic knowledge of word processing, spreadsheet and browser applications; basic internet navigation- required
Must be fluent in all aspects of the English language (spoken and written)- required
Must work well in a team- required
Must be able to work in inclement weather in winter environment.- required
Must be available to work nights, weekends and holidays - required
Previous experience with teaching/coaching/mentoring children (if applicable) - preferred

Ski / Snowboard School Resume Examples & Samples

Accurately and efficiently process Ski and Snowboard School products while capturing guest data
Effectively demonstrates the ability to learn, understand and communicate well with the guest about multiple product types and can easily adapt to changing pricing and product offerings
Ability to perform complex transactions that may require an advanced level of problem resolution and product knowledge
Makes recommendations on products, including upselling and cross-selling to meet the guests’ needs and the business objectives
Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external
Work on a computer with a high degree of accuracy and efficient speed
Must be able to interact with guest and work on a computer at the same time
Perform other duties as appropriate
Typing skills with an emphasis on accurate data collection - required
Ability to answer questions and speak intelligently about all resort products - required
Take timeliness and deliverables seriously - required
Independent worker - required
Ability to develop positive rapport with guests - required
Have a passion for skiing or snowboarding - required
Must be 16 years of age as of December 1, 2016 - required
College degree - preferred
Experienced and/or conversational in another language - preferred

Ski / Snowboard School Resume Examples & Samples

Uphold the highest levels of guest safety in varying winter weather conditions
Effectively and clearly communicate instructions and assist children aged 6 and younger on riding lifts
Work with Lift Department employees in a collaborative manner to ensure the best guest experience
Ski safely and in control at all times while on duty
Be attentive to the needs of the guests and respond quickly and effectively to requests from Supervisors and Coordinators
Assist in operational responsibilities of Ski and Snowboard programs including but not limited to registration processes, directing guests to facilities such as Rental, Retail and Guest Services and upkeep of indoor and outdoor teaching areas
Must be at least 16 years of age – required
A intermediate-level alpine skier who can demonstrate safe skiing technique on all Green runs - required
Must be able to work in inclement weather in a winter environment - required
Must be able to lift 50 lbs - required
Must know and embody the skier/boarder responsibility code - required
Must be available to weekends and holidays - required
Must ski on contemporary equipment which meets Vail safety standards – required

Ski / Snowboard School Resume Examples & Samples

Demonstrate flexibility and be willing to work in a variety of areas/programs within the Ski and Snowboard School as required by the business’ needs. Be willing to instruct all ages and abilities of skiers within your capabilities and training
Assist guests as required such that they receive an exceptional experience. This could include helping guests to load, ride and unload lifts; lifting guests to their feet during a lesson or lifting children by the vest; carry, put on or take off equipment or answer questions about facilities and services
Several years of experience providing formal instruction in freestyle and terrain park technique in both competitive and recreational programs. - required
PSIA/AASI or USASA certification or equivalent to a PSIA/AASI Freestyle 1 designation from a recognized alpine ski and boarding national association. - required
Must be fluent in all aspects of the English language (spoken and written) - preferred
Must be able to work in inclement weather in winter environment - required

Ski / Snowboard School Resume Examples & Samples

Supervising children in class at all times; assisting at lunch and snack times if requested; ensuring return of children to identified guardian. (Childrens' Instructors Only)
Current PSIA/AASI Level 1, 2 or 3 certification- required
Previous ski/snowboard instructor experience - required

Ski / Snowboard School Resume Examples & Samples

Creating a positive environment for learning and enjoyment of the sport at all times
Leading racers of varying levels in training and competitive environments
Significant racing and/or coaching experience - required
Attend new hire training sessions- required
Certification - preferred and/or to be pursued

Ski / Snowboard School Certified Instructor Resume Examples & Samples

Instruct all students on The Responsibility Code, and uphold the highest levels of guest safety in varying winter weather conditions
Clearly and accurately instruct assigned levels of skiing or snowboarding to students both physically and verbally
Ensure that students are matched to appropriate skier/snowboarding skill level and working with supervisors/managers to make appropriate changes when necessary
Assist in operational responsibilities of Ski & Snowboard programs including but not limited to registration process, directing guests to appropriate equipment fitting source, upkeep of outdoor teaching areas and cleanliness of facilities
Attend all required training, safety and other meetings, required both by the department and company

Ski / Snowboard School Lift Buddy Resume Examples & Samples

Effectively and clearly communicate instructions on safe loading, riding, and unloading of chair lifts and assist children aged 6 and younger on riding lifts
Adhere to and instruct all students on The Responsibility Code, and uphold the highest levels of guest safety in varying winter weather conditions
Perform other duties as required

Ski & Snowboard School Finance & Admin Manager Resume Examples & Samples

At least 4 years of accounting and/or finance experience - required
Previous experience as financial analyst - strongly preferred
Finance / Accounting Degree - preferred
Advanced experience with Microsoft Excel and other MS Office programs including PowerPoint, Outlook, Internet Explorer and Word - required
Knowledge of PeopleSoft or other ERP systems - preferred
Proven strong financial analysis and modeling skills, self-starter, pro-active, detail-oriented, with demonstrated problem-solving skills and strong communication

Beaver Creek Ski & Snowboard School Product Manager Resume Examples & Samples

Guest experience- ensuring the highest level of quality in regards to private and adult group lessons and overall ski/snowboard school experience. Matching guests needs to instructor qualities, greeting/informing guests, soliciting feedback, guest recovery, and accomodating special requests when appropriate
Forecasting business trends to ensure proper staffing levels through season
Scheduling of the product to meet the pro's needs while at the same time managing labor budgets for financial success. This includes monitoring and scheduling to maintain instructor wellness and health
Manage on-hill class lesson splits to ensure lesson quality while at the same time maintaining appropriate class averages
Maintain an on-hill presense to make yourself available
Follow up with classes to ensure guests are in appropriate class for skill level, if not make changes in a timely manner
Work with stakeholders in other departments to provide seamless guest experience
Utilize guest feedback and observations appropriately to coach and council instructors. Discreetly give timely feedback to instructors in order to raise quality of product
Coordinate logistics, eg. teaching terrain, slow students and class size
Monitor instructor pay system. Audit returns and requests
Manage workman's comp' and guest liability, completing necessary paperwork and procedures
Work place safety initiatives: To include: Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safetCommunicate and model the importance of safety
Assist with mandatory and elective training when necessary
Document all disciplinary action taken on an employee
Staff communication to include: daily morning meetings, monthly family meetings, instructor messaging for company/department updates
Work with supervisors/managers from other PODs to ensure consistency in products
Remain current with certification and membership of professional organizations
Role model and bring to life the company's values of; Serve Others, Do Right, Drive Value, Do Good, Be Safe and Have Fun
Promote school, resort and company initiatives
Other duties as assigned