Senior Analyst Proj Resume Samples

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ES
E Schuster
Eloisa
Schuster
59153 Kiana Squares
Dallas
TX
+1 (555) 233 6526
59153 Kiana Squares
Dallas
TX
Phone
p +1 (555) 233 6526
Experience Experience
San Francisco, CA
Senior Analyst Proj
San Francisco, CA
Bogan-Toy
San Francisco, CA
Senior Analyst Proj
  • Assist one or more IT Project Managers in managing the business segment(s) projects/programs, providing ongoing operational and administrative support
  • Co-ordinate deployment preparation with the Deployment Manager: assist on CRQ preparation; provide info about release content and status, help getting downtime approval, review the LOP
  • Engage with QE and UAT on SIT and UAT execution and management. Support the execution of testing and escalation management
  • Monitor/manage expenditure authorizations, including vendor management office
  • Assist in preparation and management of Project schedule(s), timesheets/hours
  • Monitor and fix any Project(s) governance and Software Development Lifecycle compliance issues
  • Assist with status preparations and reporting
Philadelphia, PA
Proj Prog Mgmt Senior Analyst
Philadelphia, PA
Brown-Barton
Philadelphia, PA
Proj Prog Mgmt Senior Analyst
  • Work with the site management team to perform call monitoring and provide trend data
  • Responsible in designing/enhancing the Business Management framework, dashboards/metrics automation and working across regional standardization
  • Create and maintain cross-functional development schedules and coordinate dependencies with world-wide development teams
  • Provide feedbacks to the team leaders and managers about the work
  • Work as a team for using quality monitoring data management system for compiling and tracking performances
  • Responsibility and ownership for Account-specific expertise and performance improvements for Service Desk
  • Project Management of all on-going improvement initiatives as well controlling and reporting on sustaining initiatives
present
Phoenix, AZ
Senior Analyst, Srvcs Proj / Progmgmt
Phoenix, AZ
Schultz Inc
present
Phoenix, AZ
Senior Analyst, Srvcs Proj / Progmgmt
present
  • Driving, developing, managing and maintaining the associated job aides/work instructions
  • Monitoring and maintaining the effectiveness of the change management process/procedures and making recommendations for improvements
  • Producing management information, including KPIs and reports
  • Act as a Process Consultant by identifying and driving process change or new process creation
  • Ensure that Service Delivery Organizations meet SLAs; fostering open communications and ensuring the relationship is professional and properly regulated
  • Reviewing and auditing various change requests for quality and SLA compliance
  • Create and Deliver Formal Customer presentations and training
Education Education
Bachelor’s Degree in Productivity With Quality Result
Bachelor’s Degree in Productivity With Quality Result
University of Tennessee
Bachelor’s Degree in Productivity With Quality Result
Skills Skills
  • Necessarily have strong knowledge of customer care processes and techniques and the related sector as well
  • Be an excellent communicator so should have excellent oral, written and interpersonal communication skills
  • Strong analytical ability and decision-making skills
  • Identify sustainable and scalable processes by working with key stakeholders
  • Working knowledge of computer components
  • Good oral & written English
  • Professional and team oriented
  • Time management skills; able to multi-task and work independently
  • Strong analytical, problem-solving and process improvement skills
  • Detail oriented and process driven
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15 Senior Analyst Proj resume templates

1

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Manage projects involving cross-functional teams focused on delivery of Notebook products
  • Oversees plans and directs schedules as well as project budgets
  • Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel
  • Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule and within budget constraints
  • Conduct in and participate in BOM audits to ensure accuracy and that BOM structure meets the needs of all affected areas and regions
  • 6+ years Small Device Development Project Management Experience
  • Strong knowledge of the Engineering Development Process
  • Ability to communicate clearly through oral and written communications in English globally
  • Ability to multi-task in a dynamic environment
  • Ability to lead extended teams and meet deadlines
  • Demonstrate attentiveness to quality and productivity
2

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • DT/AIO or NB/Server Project Management experience - minimun 8 years
  • Education: Engineering, Project Management Bachelor degree OR related study
  • Ability to use software tools - MS office, Project, visio etc
3

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Play a key role in business planning and analysis, recommending strategic initiatives and provide business support
  • Responsible in designing/enhancing the Business Management framework, dashboards/metrics automation and working across regional standardization
  • Enhance and automate existing reporting and tool to be more user friendly. Reduce human touch points and value add to business leader
  • Maintenance funnel report accuracy which require effective liaison with sales and support team
  • Be able to understand key metrics of the business and will be able to translate those into decision support analysis and meaningful business reports
  • Strong partnership with sales team on developing action plans to drive business health and growth
  • Actively participate and lead discussionsin weekly sales reviews and quarterly business review to fully understand business issue
  • Analyze business issues and deliver new insights that help improve business performance
  • Prerequisite Degree in IT, Computer Science, Business Studies, Marketing, Finance or a related professional qualification
  • Advanced PC skills using Excel and PowerPoint are a must. Preferable with technical data manipulation skills using SQL Server, database or any BI Tools
  • Minimum 5-7 years working experience in IT, Finance or Business Analysis related job scope preferably in MNC and form IT industry
  • Possess strong analytical skills with strong business and finance acumen
  • Good organizational agility and interpersonal skills to work effectively across functions and with management teams
4

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Undergraduate degree and 2-4 years relevant experience or Graduate degree and 0-2 years relevant experience
  • Demonstrated ability to lead small project teams
  • Ability to track risk
5

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Design and develop a variety of tools to automate the extraction of web information (writing web scrapers using VBA, calling third party APIs, creating SQL queries, etc.)
  • Good experience in web mining process, developing tools that pull large amount of information from website into Excel
  • Process Automation and Tool designing using Excel VBA, Macro and Microsoft office application
  • Create tools and processes to download data, parse it for relevant content, and store it in existing data management systems
  • Proficient in report design & analytics, table/query design and automation utilizing VBA modules and extracting data from CMS or different file formats like XML, text
  • Merge multiple excel files or single excel file into many excel files for better data analysis
  • Understand and Analyze of current optimization problem
  • Schedule executable VBA files through Shell scripting
  • Graduate with 4-8 years of experience with software development experience
  • Good knowledge of web technologies, Microsoft SharePoint Server, MS Excel VBA/macro development, browser plugin development
  • Familiarity with web crawler/spider construction, web etiquette, concurrency, and text-processing
  • Proficient in Reporting and analysis. MS Excel and VB Script preferred
  • Capable of creating a report with data visualization (e.g. graphs and charts)
  • Previous e-Commerce experience preferred
  • Problem solver, like to work in an agile, collaborative environment, create tools and experiences that improve and solve repetitive tasks
6

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Responsible for consistent application of all standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the business
  • Utilizes knowledge of all product lines within a segment to create and manage product launch, lifecycle requests and transition plans
  • Identifies, evaluates and recommends process improvement areas within the process/team
  • Risks and issues are proactively identified and managed
  • High quality is planned and delivered on the project, meeting all agreed upon requirements and ensuring high customer satisfaction through the management of the overall customer experience
  • Communications are planned and conducted during the project to ensure stakeholders are involved, expectations are accurately set, managed, and the PLM receive adequate communications throughout the project lifecycle and this includes customer and Dell stakeholders
  • Support for New Product Launch / cycle refresh
  • Creating weekly, monthly, quarterly reports, there by effectively managing metrics
  • Manage workflow, proactively engage resources to address issues and effectively delegate workload
  • Identify process gaps, resolve them proactively and develop/evolve SOPs as required
  • Coach and guide the team on process work flow
  • 2+ years of experience on any content management system
7

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • At least 3 years working experience in Customer Service, preferably from IT industry
  • Good analytical skills, logical sense
  • Strong communication and negotiation skills
  • Good oral & written English
  • Familiar with software reporting tools esp. PowerPoint, Excel...etc
8

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Create and help maintain SharePoint or any other online tool to store critical data related to UR, Discover Dell, Internship and GEP programs
  • Create and administer surveys to various audience to gather feedback
  • Analyze data using MS Excel to help leaders make decisions
  • Use MS PowerPoint to create powerful presentations for various audiences both locally and globally
  • Formulate business recommendations based on available data
  • Influence stakeholders to positively impact the India UR, Discover Dell, Internship and GEP programs
  • Ensure programs are conducted on-time by taking ownership of scheduling resources and people
  • · Experience with Creating and administering SharePoint or any other web-based tool
  • · Intermediate/advanced level of skill with MS office applications like Excel, Word, PowerPoint
  • · Experience in conducting team-building motivational activities
  • · Understanding of project management fundamentals
  • · Ease of Interaction with employees at all career levels
  • · Innovative and self-motivated
9

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Identify sustainable and scalable processes by working with key stakeholders
  • Influence stakeholders to adopt best practices and positively impact the India UR, Discover Dell, Internship & GEP programs
  • Offer support to businesses to enable campus sponsorship activities
  • Work with stakeholders to build and sustain Discover Dell (Business onboarding program) across APJ
  • Collaborate with the Talent acquisition teams to achieve and exceed the university recruitment targets for O&CS India
  • Execute onboarding and people-development activities Discover Dell, Internship, GEP for O&CS in India
  • Demonstrate a high sense of urgency to complete task/projects
  • Identify process improvements in each of the programs mentioned above
  • Participate in global calls to share best practices
  • · Highly organized and meticulous
  • Demonstrated ability to work in a global environment
  • Experience in conducting team-building/motivational activities
  • Hands-on experience with project management fundamentals
  • Ease of Interaction with employees at all career levels
  • Innovative and self-motivated
  • Experience with people development
10

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Interface with pre-sale team (including Sales/Solution team) for project intake
  • Coordinate with internal team (including Project Admin and/or Project Manager) to establish processing of orders, gathering and recording order/project data & document
  • Positive attitude; ability to demonstrate high degree of productivity with quality result
  • Must be able to understand business processes quickly
11

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Take actively part in designing the call monitoring formats and suitable quality standards
  • Provide actionable data to the various internal support groups as and when needed perfectly
  • Provide feedbacks to the team leaders and managers about the work
  • Minimum 5 years’ experience in a Customer Service/Sales Contact Center
  • Strong collaboration skills with experience leading large organizations
  • Strong analytical ability and decision-making skills
  • Ability to motivate and influence in a matrix environment
  • Experience working with outsourced vendors
  • Well-developed oral and written communication skills
12

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Bachelor degree in computer science, communication, electronic related fields
  • Strong technical background in PC/peripheral/networking (MCSE/CCNA holder is preferable)
  • 1 years or above technical call center experience is requested
  • English proficiency (CET-4)
13

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Take full ownership of high-impact & complex technical SRs in order to prevent out-of-process escalations
  • Act as the point of continuity and customer face of Dell for Tech Support incidents that span multiple technologies/mainstream queues
  • Adopt and portray a professional approach to all customer situations and ensure commitments are set accordingly and adhered to
  • Ensure contractual service support requirements are understood, managed and delivered, and avoid over-delivery through effective expectation management
  • Upon request, coordinate and produce formal documentation for major escalations, such as summary reports, post-incident/root-cause reports and analysis reports
  • SR management covering technical troubleshooting, resource co-ordination and dispute resolution as required on an incident by incident basis
  • Development, issuing and overall control of communications both internal and external during a service engagement making sure all parties are kept appropriately up to date
  • Develops and delivers post incident reports on all critical support incidents
  • Continuously identify and drive improvement to existing service processes and procedures by identifying CLCA opportunities, coaching targets and training gaps
  • Document best practices and knowledge base articles to drive service improvements
  • Collaborate with the wider Regional (EMEA, ABU or APJ) and Global Services network to ensure best practices are in use at all times
  • Drive all required Critical Success Factors and Key Performance Indicators and provide in Root Cause Analysis, CLCA analysis and feedback as needed
  • Control and reduce escalations, both executive and non-executive by engaging proactively on identified cases and owning as required
  • Drive continual technical improvement through targeted certification (based on the needs of the business)
  • The Resolution Manager is responsible for providing improved Solution Support capability in his/her functional group by
  • Degree in Computer Science / IT related discipline with at least 5 year related working experience in IT support field. Master of Business Administration (MBA) will be an added advantage
  • Minimum of 12 months in a technical support function (E.g. Quality lead, tech mentor, case mentor, dispatcher, Technical Account Manager, Etc.) or equivalent Services industry experience required
  • ITIL Foundation v.3 certification preferred; required to be completed within 6 months of start date
  • Relevant Technical Certification(s) required/preferred, e.g Microsoft Certifications/VCP/CCNA/etc
  • Possess a Customer-Focused mentality and a willingness to provide prioritization, planning, coordination, ownership and accountability for each escalation handled with tact and diplomacy at all times
  • Experience working in large technical support organizations preferred; able to quickly become effectively agile within the Dell Support Resolution Team and beyond the organizational boundaries
  • Strong analytical / technical problem solving and troubleshooting skills across the wide range of industry hardware and software, with an emphasis on all Dell product offerings
  • Proven business acumen, intellectual capability, verbal and written communication / customer support / interpersonal / presentation / conflict resolution skills
  • Self-starter that is willing to learn and able to manage ambiguity and operate effectively with little supervision
14

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Early in career or less than 12 months since graduation
  • Strong organizing, priority setting and planning skills
  • Strong research and problem solving skills
  • Ability to work with little to none supervision
15

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Work with Leads to ensure all deliverables are met
  • Work with Supervisor to ensure that all team related activities are being done timely
  • Client engagements
  • Presentations, Analysis
  • Audit Sheet creation and management
  • Responsibilities may be changed or elaborated depending on business and client requirements
16

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Responsibility and ownership for Account-specific expertise and performance improvements for End User Services Delivery
  • Identification and Execution of Process Improvements for the queues handled in the account
  • Work on complex problems to track and drive actions across multiple teams
  • Documents and reviews trends over a period of time to identify any consistent patterns
  • Being the expert on the account and handling all Procedure and Policy (PnP) for the account
  • Collates all data into a concise and comprehensive report on service performance, as measured against agreed Business targets
  • Analyzes the Service Level achievements compared to SLA's
  • Updates the Service Level Manager and Service Delivery Manger on actions and tasks
  • Driving the efficiency and effectiveness of the Incident Management process
  • Project Management of all on-going improvement initiatives as well controlling and reporting on sustaining initiatives
  • Bachelors is required; Masters preferred
  • Previous BPI experience is preferred
  • 5 to 6 years of relevant experience in Project Management
17

Senior Analyst Proj / Prog Mgmt-it Resume Examples & Samples

  • Liaises with technical project leads to develops and maintain schedule and resource plans. Maintains project quality & focus
  • Works with Business Analyst and/or Technical Lead to prepare project scope and technical design documentation. Facilitates sessions to review and update scope and design documentation until sign-off is achieved
  • Works with Functional Managers and Functional Finance group to determine and manage the required project budget. Monitors, controls & reports on project expenditure against approved budget
  • Identifies and manages project risks and issues for the duration of the project. Maintain issue/risk log and facilitate lessons learned review at project closure
  • Managing and tracking effort, cost, progress and highlighting ways to keep the project on track in spite of issues – "can do" attitude is essential
  • Ability to clearly monitor and report to senior management on project progress with respect to effort, cost and duration and key milestones
  • Managing and facilitating communication across project teams and individual feature teams of varying sizes; sometimes located in different sites and time zones. Maintaining group dynamic to facilitate individuals working as a team
  • Providing clear leadership to the team and making informed decisions on various options presented
  • Responsible for establishing communication plans and delivering project status by publishing high quality project reports and presentations. Participates in functional Operational Decision Team meetings and assists in materials preparation for Portfolio Decision team meetings. Directs project team members assigned to the project and associated work tasks in a matrix environment. May provide input into performance reviews and quarterly goals
  • Establishes and maintains a close-working relationship with each of the IT groups, especially the IT Infrastructure teams. Successfully works with IT peers to develop, test and deliver IT solutions
  • Proven track record of successful delivery of projects
  • Ability to manage in a Matrix Environment
  • Accountability
  • IT Infrastructure knowledge is essential
  • Experience in Security, Apps\Dev and other IT related projects an advantage
  • Bachelors (Technical)
  • Project Management Qualification (IPMA \PMP\Agile)
18

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Support program/project managers/project coordinator throughout all phases of the project lifecycle
  • Maintain and validate all records required for internal tools and document repositories are up to date and accurate
  • Focus on continuous process improvement by defining, maintaining and enforcing business process rules
  • Diligently track required information by analyzing reports to ensure tool / reporting data integrity
  • Send required weekly business reporting to needed stakeholders
  • Identify and leverage process best practices
  • Support the larger, higher dollar, and more complex accounts
  • Project manage non-customer facing accounts such as sku n go or internal support projects
  • Bachelor's Degree or equivalent industry experience preferred
  • Level demeanor/customer service oriented attitude
  • Strong analytical, problem-solving and process improvement skills
  • Organizational and prioritization skills
  • Ability to collaborate effectively with multiple organizations and at all levels
19

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Create and maintain cross-functional development schedules and coordinate dependencies with world-wide development teams
  • Identify risks and develop risk mitigation plans
  • Create and maintain budget, material plans, and BOMs
  • Review program documents to ensure scope, schedule, and costs commitments are reasonable and achievable
  • Work with external suppliers/ODMs to obtain project deliverables
  • Facilitate and drive project team meetings. Extended team will include global representatives
  • College Degree Preferred
20

Senior Analyst, Srvcs Proj / Progmgmt Resume Examples & Samples

  • Strong financial project management
  • High level of Proficiency in Excel and proficient in other Office Suite products including MS Project
  • Analytical, problem solver, independent, self-starter
  • Highly organized; exceptional verbal and written communication skills; comfortable with all levels of management and interacting with end customers
  • Experience with enterprise project management software
  • Infrastructure implementation project experience
  • Software Solutions project experience
  • Degree in Business Management with an emphasis or minor in Information Systems, Computer Science, or Information Technology
  • CaPM or PMP required
  • 3-5 years relevant Project Management work experience required
21

Senior Analyst Proj / Prog Mgmt-it Resume Examples & Samples

  • Drive the development and execution of project plans by working with project teams to define, sequence, and estimate duration of activities and determine schedule to meet project objectives
  • Ensure consistency and adherence to Dell standards, processes, and policies for all projects
  • Manage all aspects of project execution including requirements gathering, scope definition, problem identification and resolution, escalation, change control, risk management and reporting
  • Facilitate, manage and track resource planning, cost estimation and control
  • Within Agile framework, play scrum master role to deliver Sprint objectives
  • Act as a gate keeper for User Stories to ensure planned work is clear and achievable within Sprint boundaries
  • Minimum of 3 years experience as a project manager
  • 3rd level qualification in a numerate discipline or additional professional experience
  • Excellent communication skills: Formal, informal, written, spoken
  • Experience working within an Agile development lifecycle
22

Proj Prog Mgmt Senior Analyst Resume Examples & Samples

  • Manages projects or specific activities related to projects within given constraints of scope schedule, budget and quality through the duration of the project
  • Allocates work among core team members and provides guidance on a regular basis
  • Conducts periodic reviews to ensure project is on track and conducts post-projects reviews
  • Ensures all project documentation are kept up-to-date and communicated to the relevant stakeholders on a timely basis
  • Utilizes relevant project management tools, systems and applications
  • Defines supporting and/or driving process improvements
23

Senior Analyst Proj Resume Examples & Samples

  • The resource will be responsible for coordinating and managing each release for the Order Management system (Omega and OCI)
  • Manage and approve the Release Scope: work with other relevant parties to allocate items into a release and once the testing is started (SIT in progress) approve or reject addition to scope based on the testing status
  • Ensure the scope is correctly documented in TFS
  • Agree with the environment management what environments needs to be used for testing , verify the environment readiness
  • Engage with QE and UAT on SIT and UAT execution and management. Support the execution of testing and escalation management
  • Co-ordinate deployment preparation with the Deployment Manager: assist on CRQ preparation; provide info about release content and status, help getting downtime approval, review the LOP
  • Support deployment and post-deployment phase participating to OSR
  • Represent Omega and OCI in the IRC meeting
  • Produce metrics from TFS to control the release status on a weekly basis and on demand
  • Present the above mentioned metrics on IER and program status review meetings
  • Drive a weekly status review call. Drive issues resolution with PO’s
  • Monitor & Control the end to end execution of the MBI delivery across Omega & OCI
  • Co-ordinate Lesson Learnt at the end of each release
24

Senior Analyst Prog Proj Mgt Resume Examples & Samples

  • Manage the overall execution of the In-Building implementation process in a professional and timely manner
  • Ensuring that all In-Building projects are delivered on-time, within scope and within budget
  • Lead weekly and biweekly customer facing discussions regarding project requirements, scope, timelines, and dependencies
  • Enforce the procedural rules of engagement for internal and external stakeholders, including Verizon sales teams, local network teams, and customers
  • Create and maintain comprehensive project documentation
  • Coordinate and oversee In-Building system troubleshooting efforts in partnership with Verizon network and 3rd party system integrators
  • Develop and communicate routine strategic updates for sales and operations leadership
  • Identify and cultivate new vendor partnerships, driving cost-effective turnkey solutions into the In-Building product mix
  • Bachelor's degree in a related field or equivalent work experience
  • 3 years or more of project management experience, PMP and/or Agile certification is a plus
  • Proven working experience as a project administrator in the private or public sector
  • Strong leadership and time management skills
  • Solid technical background, with general understanding of DAS, Spider Cloud, Ericsson DOT, Femtocells, Small Cells, and other In-Building solutions
  • Excellent customer facing and internal communication skills
  • Strong customer facing presentation skills
  • Excellent organizational skills including a heightened attention to detail and the ability to multitask
  • Strong working knowledge of the Microsoft Office suite
25

Senior Analyst, Srvcs Proj / Progmgmt Resume Examples & Samples

  • 4+ Years of ITIL Change Management, Application Managed Services experience
  • Experience as a metrics analyst and responsible to deliver professional reports accurately
  • Takes full ownership and responsibility to ensure all deliverables are met
  • Self-starter who thrives in a fast-paced environment and can work independently
  • Ability to engage with senior–level management
  • Ability to translate information and develop insights
  • Ability to work alongside clients at clients sites
  • Excellent data-gathering and Data-analysis skills
  • Problem Solving for multi-level, multi-tier environment
  • Understanding of process maturity, management, and optimization
  • Strong written, documentation, and communication skills
  • Organizational and multi-tasking skills to balance and prioritize work effectively
  • Ability to create and present to multi-level management teams and Customers
  • Strong analytical skills, soft skills, and customer service abilities are required
  • Interpersonal and interviewing skills to gather information from personnel
  • Sets high quality standards and focused on the details
  • Management skills/experience highly desired
  • Documentation skill set with emphasis on MS Project, Word, Power Point, Excel and Visio
  • Natural adaptability and flexibility in responsibilities
  • Accepts responsibility, honors all commitments, and accepts new job assignments willingly
  • Self-ownership/empowers teams’ success through demonstration of quality work
  • Team player, strong consensus builder, and is able to gain the support of others in difficult situations
  • Collaborative approach to ensure all appropriate individuals are involved
  • Openly enthusiastic, displays sound judgment and decision making skills
  • Self-Initiative and willingness to perform above and beyond the essential functions of the position
  • Willingness to work in 24* 7 environments and on weekends
  • Perform all duties of the Change Manager
  • Driving the efficiency and effectiveness of the Change Management process/procedures
  • Producing management information, including KPIs and reports
  • Monitoring and maintaining the effectiveness of the change management process/procedures and making recommendations for improvements
  • Driving, developing, managing and maintaining the associated job aides/work instructions
  • Reviewing and auditing various change requests for quality and SLA compliance
  • Ensure that all teams follow the change management process
  • Ownership and engaging with local stakeholders to ensure effective communication and execution of process
  • Support collaborative team effort within the Cloud Managed Service team
  • Manage and participate in Daily Service Review, CAB, team meetings, etc
  • Continually seek to improve the quality, productivity and culture of the service, ensuring that the operational documentation is developed and reviewed on a regular basis
  • Support in the definition of the strategy and long-term plans for the services and the implementation of Service Improvement Projects
  • Ensure that Service Delivery Organizations meet SLAs; fostering open communications and ensuring the relationship is professional and properly regulated
  • Establish and maintain a professional working relationship with Customers and external suppliers
  • Demonstrate strong inter-personal skills in difficult situations and liaise with stakeholders, Customers, and technicians to ensure processes are executed effectively and efficiently
  • Create and provide documentation, training, and mentoring to internal and external users to ensure appropriate awareness and compliance to ITSM processes and customer workload
  • Act and perform as the Process Owner for ITSM processes
  • Responsible for overall Continual Service improvement efforts (CSI)
  • Monitor and optimize processes to ensure compliance to approved procedures and quality standards
  • Act as a Process Consultant by identifying and driving process change or new process creation
  • Perform as the Project Manager for Service Management Process initiatives
  • Create and Deliver Formal Customer presentations and training
  • Identify enhancements and UAT the ITSM tool
  • Perform all duties of the Problem Manager as needed to increase flexibility and value to the team
  • Participate in audits, monitor compliancy, and provide process governance with functional teams
26

Senior Analyst Proj Resume Examples & Samples

  • Monitor/manage expenditure authorizations, including vendor management office
  • Monitor/manage budgets
  • Assist with status preparations and reporting
  • Prepare other custom reports as needed for the Project(s)
  • Experience administering and coordinating projects/events/activities and excellent at Prioritizing, Organizing and Scheduling information, tasks, people and teams
  • Effective Multi-tasker, disciplined and detail-oriented
  • Process-oriented with excellent ability to track/monitor workflows
  • Able to readily engage, interact with and support multiple globally located, matrixed project teams
  • Eager / proactive problem solver that aims for root cause solutions
  • Confident communicator and facilitator, who readily takes initiative
  • Intermediate or higher ability in using MS Office Applications: SharePoint, Project, Excel, PowerPoint, Word
27

Senior Analyst, Srvcs Proj / Progmgmt Resume Examples & Samples

  • Papering
  • Qualified Accountant or Degree in Business/Finance related discipline
  • At least 6 years’ experience in a similar Financial, Business or Program Mgt role
  • SAP System knowledge required
  • Project Accounting or Project Management Experience an advantage
  • Multi-National Experience an advantage
  • Strong working knowledge of SAP systems and MS Office products
  • Excellent communication skills across multi-cultural boundaries
  • Sense of Urgency and Time management skills
  • Ability to work cross-functional at all levels
  • Ability to work independently while part of a remote team
28

Senior Analyst Proj / Prog Mgmt-it Resume Examples & Samples

  • Deepens knowledge through exposure to new assignments and continuous learning
  • Applies research, information gathering and analytical and interpretation skills to problems of diverse scope
  • Identifies issues beyond stated situation
  • Basic capability in the nine PMI PMBOK knowledge areas to the extent necessary to effectively manage or support projects