Remote Engineer Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the remote engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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B Greenfelder

Bart

Greenfelder

703 Aleen Trail

Los Angeles

+1 (555) 960 4685

703 Aleen Trail

Los Angeles

Phone

p +1 (555) 960 4685

Experience Experience

Chicago, IL

Remote Engineer

Chicago, IL

Schneider-Reynolds

Chicago, IL

Remote Engineer

Compelling detail orientation with strong attention to accuracy and problem solving, following up until issues are resolved
Stress tolerance, especially when dealing with tight timeframes and difficult and/or emotional client situations
Assists clients, fellow technicians, and service personnel in the installation, training and support of software, hardware, and related 3rd party peripheral components, including but are not limited to file servers, commercial grade workstations, networking switches, NICs, monitors, KVMs, and radio equipment
Hands-on engineering of radio broadcasts, including technical and equipment set-up/tear down, mixing of all audio elements, recording, editing and playing back of all interviews and game highlights, coordinating with studio producer and troubleshooting all technical issues
Interacts with technical team to understand issues with database querying, log file analysis, error correlation, scripting, and data analysis
Aligns, adjusts, and calibrates equipment according to specifications
Demonstrated working knowledge of, and set-up/tear down capabilities of, sports play-by-play equipment (ISDN/POTS codecs, audio mixers, patch bays, talent headsets, wireless mics, IFB units, digital audio recorders, etc.)

New York, NY

Remote Service Engineer

New York, NY

Ryan, Koepp and Feil

New York, NY

Remote Service Engineer

Assisting in providing sales support for the Agilent Products and Solutions through partnerships with field service, contract sales and division personnel
Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
Working independently while using standard protocol to respond to more complex customer issues
Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
Participates in projects and provides resolution and feedback based on analysis
Contributes to the department process improvement activities
Begin to proactively assist customers to avoid or reduce problem occurrence

present

Houston, TX

Remote Diagnostics Centre Engineer

Houston, TX

Ward, Stoltenberg and O'Conner

present

Houston, TX

Remote Diagnostics Centre Engineer

present

Provide remote monitoring and reporting for assigned connected sites under Daily Monitoring, reporting to local RDC Manager
Creation of customer reporting & ticketing activity ensuring it is timely, concise and technically accurate whilst delivering maximum commercial leverage
Coordinate RDC Diagnostic & Prognostic Rules functions, harmonizing Design, Commissioning and Troubleshooting expertise
Ensure Engineering rigor and documentation tracking (Libraries) of the development and implementation of Diagnostic & Prognostic rules
Lead Change Requests (Change Control Board) using Engineering processes and implement agreed changes
Maintenance / reporting of the remote services platform connection and maintenance processes establishing maximum opportunity for site data collection
Lead the local research and development activities that have been agreed by RDS global via the Product Development process. Engaging globally with RDC's, external suppliers, academia, customers and professional bodies to maintain competitive advantage

Education Education

Bachelor’s Degree in Related Discipline

University of South Florida

Bachelor’s Degree in Related Discipline

Skills Skills

Integrity, teamwork and able to work under pressure
Demonstrable PC/Mac networking experience or certification
Knowledge of OS Windows 7 workstations
Able to handle difficult situations by managing objections through effective negotiation and mediation and solving the problems effectively
Ability to multi-task and work in a stressful environment
Successful candidate will have the ability to travel, work weekends and multi-day events
Willing to be trained on IP Network related components
At least 2 years experience in Broadcast Engineering or related field

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15 Remote Engineer resume templates

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Remote Engineer Resume Examples & Samples

Minimum two year college degree in related discipline or equivalent combination of education, training and/or experience
At least 2 years experience in Broadcast Engineering or related field
Remote production engineering experience preferred
Broadcast equipment integration and repair experience preferred
Demonstrable PC/Mac networking experience or certification
Knowledge of OS Windows 7 workstations
Willing to be trained on IP Network related components
Must be able to work independently with limited direct supervision
Successful candidate will have the ability to travel, work weekends and multi-day events
Regularly required to stand; walk; stoop, bend, kneel, crouch, or crawl

Remote Infrastructure Engineer Resume Examples & Samples

Manage, install and configure systems based on system design and understand end-user functionality
Conduct site surveys to verify equipment locations, cabling and infrastructure requirements
Work with local subcontractors and vendors on purchasing, installation, and equipment support
Generate design solutions and evaluations on current systems
Maintain documentation on all system builds and facilities
Work with on-site tech team to identify and finalize punch list items
Evaluate and recommend new technologies
Proactive system maintenance and regular status reporting
Program and configuration of broadcast systems
All other duties as assigned and deemed appropriate
Ability to delegate responsibilities and tasks to other team members and field staff
Ability to read and comprehend CAD drawings, blue prints and technical drawings
Hands on experience with audio/video switching, connectivity, routing, terminations and signal flow
Must be proficient with computer on MAC and PC interfaces
Self-motivated and highly organized
Ability to solve unexpected problems and challenges in the field
5+ years in a broadcast environment preferred

Remote Access Lead Engineer Resume Examples & Samples

Minimum 10+ years of experience of architecting, designing and integrating new solutions in a large scale enterprise environment with global presence required
Thorough knowledge of ICA, Netscalar and associated data security designs required
Strong Technical knowledge of Windows 2008/2012, Unix/linix, Windows 7, SQL Server, MS Office, and Active Directory required
Working knowledge of application deployment process and functional network troubleshooting required
Ability to function in a fast-paced environment with shifting priorities and tight deadlines required
Good leadership skills to guide and mentor the work of less experienced personnel required. Ability to work independently and as part of a global team required

Remote Engineer Resume Examples & Samples

Hands-on engineering of radio broadcasts, including technical and equipment set-up/tear down, mixing of all audio elements, recording, editing and playing back of all interviews and game highlights, coordinating with studio producer and troubleshooting all technical issues
Coordinate and organize all live iHeart Media Remotes
Responds promptly to client needs; troubleshoots problems to ascertain issue and develops solutions in a timely manner
Maintains internal tools used by the department and records repairs, calibrations and tests
Compelling detail orientation with strong attention to accuracy and problem solving, following up until issues are resolved
Excellent verbal and written skills; ability to communicate at detailed technical level as well as to distill advanced concepts into fundamental principles for teammates; can edit work for spelling and grammar
Previous radio experience is required; experience with play-by-play sports technical operations is strongly preferred
Demonstrated working knowledge of, and set-up/tear down capabilities of, sports play-by-play equipment (ISDN/POTS codecs, audio mixers, patch bays, talent headsets, wireless mics, IFB units, digital audio recorders, etc.)
Ability to flawlessly mix multiple audio elements and perform basic audio production
Must be able to lift at least 50 pounds without assistance
Must be able to travel, spend long periods of time away from home work extended hours as needed, including weekends and holidays

Remote Engineer Resume Examples & Samples

Strong knowledge on GC and LC products
GCMS/LCMS knowledge preferred
Excellent Communication skills both in Chinese & English
Able to handle difficult situations by managing objections through effective negotiation and mediation and solving the problems effectively
Integrity, teamwork and able to work under pressure

Remote BMS Engineer Resume Examples & Samples

Carry our remote reactive interrogation, fault finding and repairs
Deliver remote PPM Services
Interrogate site alarms and execute specific alarm handing process
Identify building efficiency improvement measures
Identify energy efficiency improvement measures
Identify additional works opportunities
Provide Branch & District technical support
Highlight any training requirements and provide details to manager
Creation of reports and assist where required with customer presentation
Maintain customer & site technician relationships
Build trusting relationships with customers, field technicians and other functions
BMS HVAC fault finding & resolution skills
Front end software interrogation and rectification
Remote maintenance & diagnostics
Knowledge of EBI/HEM
Knowledge of fire alarm systems
Knowledge of access control systems
Knowledge of intruder systems
Knowledge of CCTV systems
Building energy expertise
Written and verbal Spanish or German skills

Remote Service Engineer Resume Examples & Samples

RSE primary focus is to remotely resolve hardware (HW) problems for customers, including product calibrations, adjustments
If the Customer issue cannot be fixed remotely, the RSE will trigger on site interaction (Parts and/or Field support engineer dispatch), Right tech diagnosis and parts identification are key process to ensure proper handover to the field engineer
Keep customer informed of the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevates case requires follow up of RSE to case closure
Reporting and excellent tracking of customers interactions in our systems to ensure proper documentation for hand over to field, product/case history and to ensure proper case closure, reporting and feedback loop activities. Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
The RSE as well plays a role on consultancy with our customers on parts info, and specs of the product
The RSE may have a set of customers or specific districts assigned as primary accounts , duty is to build ecosystem with customer and primary field engineer, generating customer relationship/intimacy, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on educational programs and maintenance routines. RSE will plan, agree and schedule on site customer visits, to further enhance customer relationship
Practical experience as a Field Service Engineer of Indigo supporting customers with hardware issues
Graphic business experience. Industry printing
Technical writing skills desired
Solid understanding and experience of Customer Service business
Mechanical/electrical engineering desired, thorough mechanical and electrical support experience may be sufficient
Command of English. Excellent Verbal and written communication skills. Combined with command of Spanish would be a major advantage
Able to communicate remotely with customers and to promote virtual tools
Superior customer service skills. Experience in remote troubleshooting in a technical environment. Proven analytical and problem solving skills
Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
Overall understanding of contribution of role into organizational priorities (Operational Excellence, Diagnosis accuracy, RER, TCE….), able to correlate day to day activity into those organizational priorities
Works across functions and promotes teamwork and focus on generating E2E activity leading to the right customer solution
Masters tech knowledge on GSS products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site)

Remote Service Engineer Resume Examples & Samples

Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgement may be used to supplement the outlined process
Successfully resolve simple to moderate technical issues related to software from incoming customer contacts, and proactive notification system
Keep customer informedof the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated case requires follow up of ASE to case closure
Reporting and excellent tracking of customers interactionsin our systems to ensure proper documentation for hand over to field, product/case history and to ensure proper case closure, reporting and feedback loop activities. Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
Begin to proactively assist customers to avoid or reduce problem occurrence
Work is often reviewed by supervisor or Team Lead
Graphic business experience, including commercial industry printing
Knowledge of networking concepts
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example, Microsoft Office, Adobe Suite)

Remote Service Engineer Resume Examples & Samples

Demonstration of excellent communication, teamwork and proactive skills
Experience in GC,LC ,GCMS,LCMS Chromatography
Bachelor of Chemist (Chemical Engineer, QFB, Biochemistry or Biology) or equivalent

Remote Service Engineer Resume Examples & Samples

Diagnose Philips Digital Pathology Solution remotely by qualifying with customers or colleagues by telephone, or by remotely accessing the system
Create a case for the customer call, verifying contract entitlement, where there is no entitlement taking responsibility that customer is quoted and the customers call is handled appropriately
Escalate technical issues within Philips
Be a professional representative for Philips Digital Pathology Solution with respect to customer problems, ensuring personal acceptability by the customer in behavior in accordance with Philips Digital Pathology Solution policy and targets
Participate in product development projects, to ensure serviceability of the product. This includes writing service documentation
Follow all quality standards and procedures set within Philips Digital Pathology Solution

Remote Service Engineer Resume Examples & Samples

Working independently while using standard protocol to respond to more complex customer issues
ASE primary focus is to remotely resolve software (SW) problems for customers, including press PC updates and program calibrations
Keep customer informed of the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated case requires follow up of ASE to case closure
The ASE as well plays a role on consultancy with our customers on software info, and specs of the product
Participates in projects and provides resolution and feedback based on analysis
Graphics business experience, including commercial industry printing

Remote Service Engineer Resume Examples & Samples

Bachelor’s Degree in Chemistry, Biochemistry, Biology, Microbiology or equivalent education/experience
Primary responsibilities include direct customer contact through phone/email channels; Service Request logging in the Agilent SAP Service CRM system, service quote generation and request routing to the appropriate technical team for handling
Assisting in providing sales support for the Agilent Products and Solutions through partnerships with field service, contract sales and division personnel
Excellent verbal and written communication skills in both English and French languages
This entry level position will eventually grow to include responsibilities for providing basic phone support in problem solving and technical support for our customers. A basic understanding of Microsoft Windows Products and TCP/IP networking concepts is desirable
Could be up to 10% travel at times to attend internal Agilent training classes, onsite customer service visits, or involve international travel for training
This is an entry level position, however any relevant customer service or analytical instrumentation experience is desired
This position will eventually provide technical training on Agilent's Gas Chromatography or Liquid Chromatography Products, including both hardware and software troubleshooting and usage
Logical troubleshooting skills are a must for this position
Must be flexible and willing to work either one of the two shifts based on business need. Shift one: 8:30 am - 5:00 pm Eastern Time. Shift two: 10:30 am 7:00 pm EST

Remote Compression Engineer Resume Examples & Samples

Leads remote compressor (RC) operation and maintenance on day-to-day operation, troubleshooting, preventive maintenance and recovery
Manages RC fleet major campaign maintenance program such as annual PM, compressor overhaul, gas engine top end/ overhaul/ change-out, PSV overhaul, to be in compliance
Manages external work or third party services to support RC operation and/or maintenance works such as engine refurbishment, pump overhaul , hydraulic parts overhaul etc
Owns low or medium risk service contracts
Monitors RC performance, analyze data and provide recommendations to improvement and/or optimization opportunities
Conducts technical analyze such as root cause analysis, what if review and relevant metric then provide solutions
Takes role as project manager for RC fleet performance enhancement
Develops and run management of change (MOC) to support RC improvement
Bachelor’s degree in Mechanical Engineering with minimum relevant industry experience for 3 years
Strong background, knowledge and experience in equipment maintenance and troubleshooting. Rotating eqipment is a Plus
Demonstrates strong interpersonal skills, self motivated, and be a good team player that support effective / highly collaborative work environment
Proactive thinking
Business Focus
Able to elaborate overall company business objective/ focus, and get align with individual work assignment
Very strong customer focus to maximize RC's values

Remote Service Engineer Resume Examples & Samples

Documents customer information and recurring technical issues to support and diagnose healthcare equipment to the quality standards set by Philips Healthcare (PH) remotely by qualifying with customers or colleagues by telephone, or by remotely accessing the system
Create a case for the customer call, verifying contract entitlement, where there is no entitlement taking responsibility that customer is quoted and the customers call is handled via an exception planning process
Where a remote diagnosis is not possible look to book a time slot for the engineer to attend site, and if required order the appropriate parts in order to achieve a first time fix
Advise Customer Support Centre and District Teams about the best follow-up with respect to technical state of the diagnosed healthcare equipment
Advice the Customer Support Centre Coordinators or Field Service Engineers about required spare parts and resources
Escalate technical issues to the Remote Support Engineer or National Support Specialist
Keep up to date of new technologies likely to affect PH range of products relevant to modalities covered
Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in behavior in accordance with PH policy and targets
Follow all quality standards within the frame of valid PH business policies
Conform to PH safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation and involve the Team Leader response Centre and / or the responsible person to handle properly confidential issues according Philips standards and to act according General Business Principals

Remote Engineer Resume Examples & Samples

Bachelor’s Degree or Associate Degree and a minimum of 5 years Field Service/Modality Support experience
Must have in-depth knowledge and field experience of medical equipment: X-ray/Vascular is preferred
Location will be Jakarta or Surabaya
Demonstrated problem solving capability in tense situations
Strong customer service and handling skills
Effective verbal/phone communication skills when under pressure
Highly motivated team player
Proficiency in English & Bahasa is a must
Ability to take Initiative and motivate others
Green Belt certification or Lean trained
Demonstrated ability to improve process efficiency

Remote Service Engineer Resume Examples & Samples

2 year/ Associates Degree or equivalent is required; 4-year technical degree preferred
10+ years strong Computed Tomography (CT) experience
MR (Magnetic Resonance) experience on Philips systems is a plus or must be willing to be cross-trained on MR
Ability to troubleshoot (mechanical or electrical problems), think logically and provide technical solutions authoring
Technically proficient in utilizing MS office and other CRM products and applications
Strong time management and interpersonal skills with the ability to effectively communicate with teams and customers
Ability to demonstrate versatility with a variety of Philips products and customers
Travel will be determined according to business requirements

Remote Sensing Cybersecurity Lead Engineer Resume Examples & Samples

Ensuring that the cybersecurity architecture and design of the customer’s systems will be functional and secure with the ability to detect and respond to Cyber events
Overseeing system and network designs that encompass multiple computer and network devices to include those with differing data protections/classification requirements
Defines system security requirements, assesses system security architecture designs, and supports the development and sustainment of an enterprise level Risk Management Framework (RMF) program
Bachelor's Degree in Information Technology, Information Assurance, or Information Security, Engineering, Systems Engineering or a related field
Information Assurance System Architecture and Engineering (IASAE) experience
Certified Information Systems Security Professional (CISSP) or equivalent DoD 8570.01 Information Assurance Technical Level III Certification
Experience writing and delivering technical documents and briefings
Experience with Space systems, Weather systems, OPIR systems, ground and space system acquisition, and system engineering experience
Experience in defining, developing, implementing and sustaining system accreditations for Air Force Space Command, Air Force and Department of Defense systems and networks
Previous experience with space, ground, operations and sustainment segments of a DoD program

Remote Service Engineer Resume Examples & Samples

2 year/ Associates Degree or equivalent is required; 4 year technical degree preferred
Minimum of 5 years strong IGT/ IXR experience on Philips systems
Ability to troubleshoot and think logically about solutions; ability to solve mechanical and electrical problems using appropriate tools
Strong interpersonal skills with teams and customers

Remote Diagnostics Centre Engineer Resume Examples & Samples

Provide remote monitoring and reporting for assigned connected sites under Daily Monitoring, reporting to local RDC Manager
Recover, maintain and keep updated the AGT specific know-how of detection/prognostics, already developed in existing Diagnostic Networks done with existing Third Party companies, and migrate to STA-RMS platform
Design, develop, verify and test new detection agents, based on specific AGT failure modes and criticalities (Top Ten Offenders, FMECA based)
Develop Remote Diagnostic Monitoring activity to ensure that risk to both Siemens and customer organisations from equipment degradation or downtime is minimised/mitigated by timely preventive action
Creation of customer reporting & ticketing activity ensuring it is timely, concise and technically accurate whilst delivering maximum commercial leverage
Ensure RDS Data Integrity (including data from contributory systems) ensuring it is available when required, reliable, correct and actively monitored commensurate with its use for RDC planning, analysis and decision support
Maintenance / reporting of the remote services platform connection and maintenance processes establishing maximum opportunity for site data collection
Lead the local research and development activities that have been agreed by RDS global via the Product Development process. Engaging globally with RDC's, external suppliers, academia, customers and professional bodies to maintain competitive advantage
Ensure Engineering rigor and documentation tracking (Libraries) of the development and implementation of Diagnostic & Prognostic rules
Identify opportunities for development and support the overall RDS Research & Development engineering priorities
Work with the RDS Operations, Technical Services & Product Management teams to develop and sustain a continuous growth of the RDS value addition capability
Coordinate and execute root cause analysis to remove bottlenecks in data post processing (bug fixing)
Implement RDS Engineering documentation forms, Protocols
Coordinate RDC Diagnostic & Prognostic Rules functions, harmonizing Design, Commissioning and Troubleshooting expertise
Maintain a "big picture" view in day-to-day operation across all RDCs, spot check the quality level of the technical recommendations and notifications to customer (audits)
Execute global RDS tool project tracking and supervise local RDCs projects
Lead Change Requests (Change Control Board) using Engineering processes and implement agreed changes
Participate as required in Product Line Technology Reviews to provide RDS feedback for product improvement

Remote Field Serivce Engineer Resume Examples & Samples

Project manage assigned projects with other Brady Field Service Engineers and customers from job kick off through job close out
Evaluate documents and gather electrical data to create engineering study project proposals
Perform power system studies including arc flash studies, short circuit coordination studies, and fault current studies
Create arc flash report (deliverables include arc flash labels, single-line diagrams, and recommendations to reduce incident energy)
A minimum of 2 years of electrical engineering, engineering calculation experience or related field experience
Must have the ability to understand installed electrical distribution systems, electrical schematic diagrams, and engineering documentation
Must be familiar with NFPA 70, NFPA 70E, and OSHA requirements in relation to arc flash and electrical distribution
Self-directed and able to solve problems in the field with minimal supervision
Must be proficient in the use AutoCAD and Microsoft Office products (Word, Excel, PowerPoint)
Ability to interface with other Brady Field Service Engineers and customers including maintenance, safety, and plant engineering personnel; as well as with upper levels of management
Requires good technical ability, with excellent written and verbal communication skills
Must be proficient in the generation of technical reports including recommendations to clients
Knowledge of SKM, E-TAP and EasyPower is a plus

Remote Engineer, Advanced Resume Examples & Samples

Executes job responsibilities to produce high level of customer satisfaction in accordance with corporate goals
Develop expertise in all Nemo products
Research and work with the product team on the methodology of implementation by applying the principles of network optimization and RF engineering guidelines
Providing pre- and post-sales technical support to current and prospective customers, and assist Sales organization
Perform individually and in a team environment trouble-shooting and issue resolutions
Tracks all open tickets and ensures all tickets are updated as required
25 - 50%

Latex / D Printing Remote Service Engineer Resume Examples & Samples

Provide expert support to remotely resolve hardware and/or software issue for customers, including product calibrations, adjustments, and SW upgrades
Document case history and interactions with customer in HP’s Customer Relationship Mgmt. SW (CRM)to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, Diagnostic, Parts Dispatched, Contacts / Follow ups with customer, etc.). Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
Assist customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
The RSE has a duty is to build ecosystem with customers and primary field engineers, generating customer relationship/intimacy, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on preventive and maintenance routines. RSE will plan, agree and schedule on site customer visits, to further enhance customer relationship
Strong technical background with Bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
Excellent command of English. Excellent Verbal and written communication skills
Customer service skills. Experience in remote troubleshooting in a technical environment. Analytical and problem solving skills. Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
Analytical and troubleshooting methodologies
Ability to follow and read electrical / electronic diagrams will be valued

Remote Engineer, Advanced Resume Examples & Samples

5+ years of experience in wireless telecommunications industry. Preferably in the field of RAN optimization, Network Operation & Management, and/or Test and Measurement
Specialized knowledge in Enterprise-level Data Analytics Software solutions for Drive-test/OSS/BSS data, Network Configuration, Performance and Fault Management and Call Trace and Geolocation
Advanced developer skill sets. Must be able to program with existing and new tools. Knowledge in C#, SQL, Visual Basic and Qlik is a plus, but willingness and capability to pick up new languages is paramount
Competency with drive test tools, network troubleshooting and network monitoring KPIs, KQIs, concepts and jargons is required
Produce project deliverables such as reports, dashboards, documentation and materials such as specifications, requirements, training and handover acceptance docs as required, both as an individual contributor as well as a lead managing resources as dictated by business priorities
Self-starter with ability to take initiative and ownership of plans, tasks and accounts
Experience with customer facing roles and end-to-end project delivery, encompassing requirements gathering, resource and timeline management, development and configuration, and finally acceptance and training. Extensive experience in all aspects of Project Management is a plus
Willingness and ability to travel

Remote Service Engineer Resume Examples & Samples

Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
Act as an SME on Intellivue equipment to give expert support and technical development as next level guidance for RSEs
Open case ownership/management & case escalation management
Promote effective and appropriate network engineer engagement by RSEs on service calls
Assist in evaluating troubleshooting quality to improve RSE consistency in support of customers
Business practice & process adherence role model
Creating/fostering standard work
Resolving customer service events by leveraging Philips tools and resources as needed and guiding the team in utilizing the same resources
Timely escalation of customer product issues for evaluation and action by higher level support
Driving team increased productivity through utilization of remote tools and technical skills
Associate Degree Required, Bachelor’s Degree preferred
5 years applicable experience with extensive product knowledge of PIC iX Systems
Experience in Customer Services or Customer Relations
Excellent technical product knowledge in focused modality
Communication and relationship management taking into account cultural and language differences
Influencing & coaching proficiency
Fluent in English, verbal and written in addition to local language
Travel <25% of the time