Messaging Engineer Resume Samples
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Messaging Engineer Resume Samples
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SM
S Murphy
Sophia
Murphy
896 Sauer Inlet
San Francisco
CA
+1 (555) 323 8440
896 Sauer Inlet
San Francisco
CA
Phone
p
+1 (555) 323 8440
Experience
Experience
Chicago, IL
Messaging Engineer
Chicago, IL
Bradtke-Crist
Chicago, IL
Messaging Engineer
- Working knowledge of Network infrastructure and Network protocols (TCP/IP, multicast etc)
- Secure network resources by developing and implementing network access, monitoring, control and documentation
- Provide assistance for operational escalations that relate to issues with email flowing inside and outside the company
- Knowledge of Network infrastructure and Network protocols ( TCP/IP, multicast etc)
- Resolve a variety of network/systems issues including connectivity, routing, bandwidth, latency, performance degradation
- Provide assistance for operational escalations that relate to issues with email both internally and externally
- Good knowledge of TCP/IP networks as well as network load balancers, firewalls, DMZ environments, and DNS
New York, NY
Lead Messaging Engineer
New York, NY
Wisoky Inc
New York, NY
Lead Messaging Engineer
- Work to strict deadlines and provide weekly progress updates, highlighting any potential risks and issues
- Work with engineering team to peer review and propose process, standards, and guidelines and driver operational maturity of the big data integration platform
- Provide detailed design, installation and support documentation, in conjunction with the Service Operations team and other related business streams
- Evangelize best practice use cases and provide knowledge transfer and training across teams and to other data movement delivery team members
- Perform root cause analysis on incident and problem tickets (4th level)
- Analyse service performance to ensure solutions do not impact production systems
- Be self-driven and work effectively in a high demand team & projects
present
Philadelphia, PA
Senior Messaging Engineer
Philadelphia, PA
Howell Group
present
Philadelphia, PA
Senior Messaging Engineer
present
- Provide management and management systems with updates on current status of incidents, changes and requests being executed
- Assess and perform systems utilization and reports to assist in troubleshooting and performance tuning
- Manages projects within deadlines and provides weekly project status reports to management
- Analyzes performance of the environment and provide recommendations for improvement
- Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning
- Provide systems metrics, root cause analysis and proactive monitoring and communicate any performance degradation to management
- Perform other related duties as assigned by management
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Loyola Marymount University
Bachelor’s Degree in Computer Science
Skills
Skills
- Strong customer service skills and the ability to demonstrate excellent communication and interpersonal skills
- Good written and verbal communication skills and be able to work well in a team environment
- Possess excellent interpersonal, verbal and written skills: ability to clearly and concisely articulate issues, alternatives, and recommendations
- Broad knowledge of the technical solutions available in the messaging domain, and messaging paradigms for both standard and low-latency implementations
- Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment
- Competence in software development or scripting with common languages (Java, C/C++, .Net, Python, Perl etc) is highly desirable
- Strong understanding of mail dependencies with DNS, routing, relays, and emerging technologies around encryption, TLS, SPF
- Knowledge of and have implemented IT Standards, ITIL process, IM, PM, KM, CM practices
- 5+ years’ experience with messaging oriented middleware products which should include experience working with either Informatica Ultra Messaging or Solace Systems Message Routers
- Self-driven and be able to work independently with minimal supervision
15 Messaging Engineer resume templates
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1
Messaging Engineer Resume Examples & Samples
- 5-7 years working in a large enterprise environment supporting a messaging infrastructure
- Exchange 2003 and 2007 Large enterprise solutions (>100,000 seats across multiple geographic environments)
- DPM
- Forefront
- BES – Blackberry Enterprise Server V4.1 & 5.0
- Windows 2008 & 2003 (32 and 64 bit builds)
- Mail Marshal for SMTP
- Clustering (both hardware and software clustering)
- Enterprise Vault 2007 +
- SMTP Mail Routing
- OWA
- Message Hygiene (cloud based and on site delivery)
- GOOD
- Compliance technologies Echange Actve Sync
- Quest messaging suite (Message Stats, Active Roles, Intrust for Exchange etc)
- Networking (load Balancing, TCP/IP, routing, DNS, TLS). Windows Active Directory (multi forest/domain implementations). OCS 2007 R2
- IIS 6+
- Antivirus technologies
- Scripting – Perl, VB, .NET. MI production
- Hardware (i386 hardware)
- External Gateway products (Ironmail, Ironport, Message Labs, Google apps (Postini) etc)
2
Messaging Engineer Resume Examples & Samples
- 50% - Act as technical lead on assigned projects related to messaging and collaboration services. This can include product implementation, migrations, operational standards and procedures
- 20% - Act as Tier 4 operational support for the production messaging and collaboration tools
- 10% - Research and test new messaging and collaboration technologies that can improve and optimize the DCI business
- 10% - Write procedures, reports, tasks, impact analysis, roadmap and documentation to support all of the DCI messaging and collaboration infrastructure as well as the general DCI Windows operating environment
- 10% - Develop and maintain metrics and KPI data for the messaging environment to reflect operational health
3
Senior Messaging Engineer Resume Examples & Samples
- Work closely with the business to gather project requirements and set clear expectations
- Work closely with the operations teams to ensure a smooth transition of service from engineering to operations
- Possess strong technical writing skills to produce engineering design documents, architecture system diagrams, and runbooks to drive operational handover
- 5+ years experience of OCS/Lync administration and design
- 5+ years experience of systems administration/engineering in large enterprise environments supporting Windows Server 2003, 2008, 2012
- 5+ years of experience Active Directory administration
- Process automation experience
- Knowledge of data protection issues
- Message labs/ ProofPoint
- Clearwell
4
Senior Messaging Engineer Resume Examples & Samples
- Design and development of secure, resilient and supportable messaging systems, applications and infrastructure using approved methodologies
- Develop and maintain appropriate implementation documentation including project plans, test scripts, and turnover documentation. Coordination of operational support for implementation
- Development and documentation of system monitoring and management applications and operational turnover process and procedures
- Appropriate turnover with operational support teams
- Development and maintenance of appropriate business continuity plans. Coordination of support and testing of business continuity plans with messaging operational support teams
- Review and testing system and application patches; coordinating and supporting security and application patching with the operational support team
- Documenting system and application engineering changes for the messaging infrastructure
- Maintaining certification and test environments for all production applications as appropriate
- Working with third party vendors integrating messaging solutions with the bank
- 3rd level support responsibilities include
- Troubleshooting and support of all internal messaging systems and infrastructure, Internet email and encryption and other integrated messaging systems and infrastructure
- Resolving complex application and service problems, documenting progress and applying appropriate solutions
- Advising and assisting operational teams in resolving more complex problems
- Requires a strong understanding or system development and integration methodologies
- Must be able to work independently and in teams developing moderately complex messaging application or systems and integrating them into the banks messaging infrastructure
- Requires the ability to apply problem analysis to more complex issues, perform data collection and interpretation to identify root cause, develop appropriate solutions and apply them to resolve problems
- Must be able to coordinate multiple internal and external resources in resolving complex technical problems
- Must be familiar with integrated and stand-alone tools, process documentation, technical diagrams, system diagnostic data, logs and technical references to assist in resolving technical problems
5
Messaging Engineer Resume Examples & Samples
- Dealing with a range of Lync, Exchange and Mobility based projects
- Liaising with multiple IT infrastructure and Applications teams
- Demonstrate and deliver excellent service to all clients at all times
- When requested provide intelligent hands-on support for all areas of the Infrastructure Services Group
- Act as a technical touch point for the more junior members of the team, offering guidance, coaching and support
- Excellent Microsoft Exchange 2010 skills
- MS Lync/Group Chat/Mobile/Edge Services/Enterprise Voice
- Voice IP Gateways/Session Boarder Controllers Avaya/Sonus/Net/SIPera/Nortel
- Blackberry BES 5
- FacSys/RightFax
- SCOM and PowerShell
- Must have ability to diagnose and solve problems while maintaining professionalism and courtesy
- The necessary interpersonal skills to effectively interact and communicate throughout the IT organisation with individuals of varying technical abilities
6
Messaging Engineer Resume Examples & Samples
- 5+ years’ experience with messaging oriented middleware products which should include experience working with at least one of the following IBM Websphere MQ, Tibco EMS, Informatica Ultra Messaging or Solace Systems Message Routers
- Broad knowledge of the technical solutions available in the messaging domain, and messaging paradigms for both standard and low-latency implementations. Must include solid knowledge of the products from the major vendors (for example IBM, TIBCo, Informatica, or open solutions) and evolving products (AMQP, appliance based solutions)
- The group is also responsible for engineering and supporting transformation and content based router software, hence familiarity and experience with one of the popular implementations (for example IBM MessageBroker, MuleSoft or FUSE) are highly advantageous
- To support the engineering development the candidate will have knowledge of hardware configurations, Systems and Software architecture, software design. Broad industry knowledge of middleware, storage, networks, database systems
- Technical writing, RFP, defining test plans, SOP and associated training materials
- Experience with at least one of the OS used within CS (Linux, Solaris and Windows)
- Knowledge of Network infrastructure and Network protocols ( TCP/IP, multicast etc)
- Competence in software development or scripting with common languages (Java, C/C++, .Net, Python, Perl etc)
- Intellectual capacity to break down a problem or situation into its component parts, identifying alternative solutions to solve, clearly articulating the pros and cons of each, and making clear recommendations for the best alternative
- Computer Science education
7
Senior Messaging Engineer VP Eis Resume Examples & Samples
- Develop, design and engineer global messaging, mobility, windows based solutions and standards
- Standardizing platforms, setting best practice for regulatory access of our data, maintaining a consistent data sets
- Possess Strong oral skills with the ability to communicate technical and non-technical concepts to peers, customers, and management
- 3rd level operational escalations
- Must be capable of routinely making effective and timely decisions in alignment with departmental direction, and based on sound business knowledge and industry best practices
- 5+ years experience of exchange administration and design in large enterprise environment including exchange 2010/2013
- Advanced Experience with Compliance, Dodd-Frank and SOX rulings and risk management
- Advanced experience with the following products Enterprise Vault, Discovery Accelerator, Rightfax 10, Actiance, Globanet Merge 1
- Must possess scripting skills such as: Windows Scripting, Batch, Visual Basic, and PowerShell
- Experience with BlackBerry Enterprise Server 5.0.x/10, Good For Enterprise, MobileIron or Airwatch
- Experience with Compliance Dodd-Frank and SOX rulings and risk management
- Knowledge of network technologies, load balancing, DNS, IP Sec, etc
- Experience with sendmail
- Lync/OCS enterprise voice experience
- Lync federation experience
- Exchange/Lync Sharepoint integration
- CA DataMinder
- Experience with HP/Cisco UCS blade and white box infrastructure
8
Voice Messaging Engineer Resume Examples & Samples
- Voice Messaging, Message Networking
- Strong knowledge in related technology areas such as Voice Messaging, TDM and VoIP is important
- The candidate must be able to work on their own and in team settings in various sizes and locations
- Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the engineer, the department and the firm at large
- Building sites and mailboxes on the Unity platform within required JPMC structure
- Demonstrated design and implementation experience in CISCO Unity Voice Messaging is required; knowledge of AVAYA VM Platforms (Octel, Intuity, and Modular Messaging) and Message Networking is a plus
- Mailbox deletion and Avaya platform decommission as required
- Update to Message Network tables as needed
- An understanding of dial plan schemes is helpful
- Financial services (Banking, Investment banking), Trading and Trader Floor technologies is a plus
- Must maintain and adhere to department policies in conjunction with the service delivery function (asset tracking, inventories, chargeback, documentation and the related systems, tools and processes)
- Is responsible for the quality of the service outputs of his/her work
- Self-starter and self-directed
- Shows initiative
- Focused on execution, delivery and commitment to dates
- Is accountable and can hold others accountable (in a professional manner)
- Ability to partner with others for the good of the initiative
- Minimum of 5 - 10 years experience required
9
Enterprise Active Directory & Messaging Engineer Resume Examples & Samples
- Engineering and implementing solutions for Active Directory and messaging infrastructures (including Exchange 2007, 2010, 2013, and O365)
- Manage and support multiple Active Directory forests (both with trusts and without)
- Manage and support multiple Exchange and O365 messaging environments
- Work on various solution integration projects with cross IT teams
- Level 2/3 proactive and reactive support of Active Directory and messaging infrastructures
- Manage Microsoft FIM implementation including custom script builds and updates
- Assist in establishing roadmap for enterprise Active Directory and messaging environment
- Evaluate new tools / products in support of changing business need
- Develop and debug automation scripts in Powershell as needed to support the environment
- Assist in consolidation efforts of identity and Exchange platforms across multiple AD forests and Exchange organizations
- Assist with Exchange on prem to O365 cloud migrations
- Participate in high availability and disaster recovery configuration, testing and automation
- Assist in developing run books covering Active Directory and enterprise messaging environment
- 8-10 years minimum of experience in managing large scale Active Directory and Messaging environments
- Experience with configuring and managing O365 environment including migration from on prem to O365
- Strong Powershell scripting ability for Active Directory and Messaging automation. Ability to improve and alter complex existing scripts is a must
- Knowledge of mail hygiene products and technology (Mailgate, Proofpoint, etc)
- Experience with O365 user migrations between multiple organizations/tenants
- Ability to work with team members outside of the immediate team in close coordinated fashion
- Highly self-motivated and driven to be accountable for all tasks assigned
- B.S. – Computer Science or equivalent discipline
- Experience with following is a huge plus
10
Messaging Engineer Resume Examples & Samples
- Windows Server 2008, including configuration, security, resilience aspects
- Microsoft SQL Server
- Active Directory / LDAP
- Windows PowerShell and/or VBScript, Perl / Shell scripting
- Windows package development
11
GTI So-messaging Engineer Resume Examples & Samples
- 5+ years of experience in information technology with an emphasis on working with Middleware technology like MQ Series, ideally in a support function
- Must be able to work with and leverage skills from other teams in the organization
- Experience working in a customer facing role and part of a geographically distributed team
12
Senior Unified Messaging Engineer Resume Examples & Samples
- 5+ years of supporting a Lync UC environment
- Experience as a technical Lead Experience with Lync 2013
- Familiarity with Exchange Unified Messaging PRI SIP trunking experience
- Lync Client troubleshooting experience SIP Phone
- Microsoft Exchange and Active Directory design, implementation and administration
- Working knowledge of Cisco routers/switches
- VMware Server Virtualization experience
- Network storage (SAN, NAS, Backup) experience
13
Messaging Engineer Resume Examples & Samples
- Provide 3rd level problem diagnosis and resolution, including accurate problem identification, ticket documentation, and customer/vendor dialogue
- Perform production service requests and end user including moves/adds/changes and service consultations
- Provide escalation support for end-user issues with Outlook and mobile messaging applications
- Perform daily, weekly, and monthly server health checks and performance monitoring
- Enforce corporate data protection policies, through IT Risk certifications and standardized access
- Identify and develop service improvement opportunities through automation or added value
- Provide Business Continuity support for the email service by activation and confirmed functionality, monitoring and problem diagnosis
- Participate in the on-call support rotation and as needed
- Certified and in-depth/hands-on experience with Microsoft Exchange 2010/2013
- Knowledge and experience with email gateway technologies such as ProofPoint Sentrion (Sendmail) and Symantec Message Gateway
- In depth experience with Powershell and/or other admin scripting tools
- Knowledge and experience of Microsoft Lync 2010/2013
- Strong IT background in client or infrastructure support of a large, finance sector environment (25K+ user base) required
- Excellent oral and written communication skills, customer service skills, strong interpersonal and team skills required
- Experience supporting mobile technologies such as Blackberry or Good
- Solid understanding of hardware and storage (SAN, DAS and JBOD disk) concepts
- B.S. in Computer Science or equivalent work experience. MCSE, CLP, and related certifications
- Experience with Mobile technologies across Android and iOS platforms
- MS SQL 2005 and 2008 knowledge
14
Messaging Engineer Resume Examples & Samples
- Provide a reliable and robust core email service
- Enhance the core service with features and functionality sets that the businesses request
- Provide assistance for operational escalations that relate to issues with email flowing inside and outside the company
- Engineer the user mail experience from the back end components of messaging servers, webmail servers, compliance interaction and attestations, and the client side mail software and browser
- Provide review and quality assurance of all work deliverables delivered to production operations
- Expertise in MS Exchange (2010, 2013) and Active Directory
- Expertise in Power Shell and VB scripting
- In depth knowledge of Exchange database structure
- In depth knowledge of Exchange mail routing and client access protocol servers
- Deep understanding of Exchange capacity, performance, and monitoring design methodologies
- 5+ years experience with Exchange
- Expert knowledge in Windows 2008 and Windows 2012
- Knowledge on local and SAN storage and large enterprise storage systems
- Knowledge of backup storage technology solutions for large scale (>50,000 user) exchange installations
- Good knowledge of TCP/IP networks as well as network load balancers, firewalls, DMZ environments, and DNS
- Ability to lead team and manage large projects across multiple areas and businesses
- Good communication and presentations skills
- App development (scripting in Powershell, VB, MAPI, EWS, XML,etc) skills are required
- Positive ‘can-do’ attitude
- Ability to work under pressure and to meet tight deadlines
- Self-starter with ability to take the initiative
- Communicative and collaborative work style to always keep partners and team mates apprised of current efforts
- Expertise in MS Outlook (2007, 2010 and 2013) from core configuration, group policies, add-on engineering, and performance diagnostics and testing
15
Messaging Engineer Resume Examples & Samples
- Detailed understanding of web technologies and how they function in secure environments
- Good problem & customer management, analytical, self motivation, verbal and written communication skills and an ability to deliver in high pressure situations
- Strong technical skills with proficiency in
16
Messaging Engineer Resume Examples & Samples
- Experience with any of the following Solace Message Routers, Tibco EMS, Informatica Ultra Messaging or AMQP are also highly advantageous
- The group is also responsible for engineering and supporting transformation and content based router software, hence familiarity and experience with one of the popular implementations (for example IBM Message Broker, MuleSoft or Redhat FUSE) are highly advantageous
- Knowledge of Network infrastructure and Network protocols (TCP/IP, multicast etc)
- Competence in software development or scripting with common languages (Java, C/C++, .Net, Python, Perl etc) is highly desirable
17
Messaging Engineer Resume Examples & Samples
- 5+ years’ experience with messaging oriented middleware products which should include experience working with either Informatica Ultra Messaging or Solace Systems Message Routers
- Experience with IBM WebSphere MQ, Tibco EMS or AMQP are also highly advantageous
- Broad knowledge of the technical solutions available in the messaging domain, and messaging paradigms for both standard and low-latency implementations
- To support the engineering build the candidate will have knowledge of hardware configurations, Systems and Software architecture, software design. Broad industry knowledge of middleware, storage, networks, database systems
18
Exchange Messaging Engineer Resume Examples & Samples
- Support of messaging environment including Microsoft Exchange 2010 and/or Exchange 2016 support and configuration
- Support of cloud-based and hybrid infrastructures
- Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise
- Proactively monitor the stability and performance of the messaging and mobile infrastructures and take appropriate corrective actions prior to an incident or problem occurring
- Ensure patching and regular maintenance is performed as required
- Actively collaborate with team members and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner
- Create, maintain and update documentation of detailed designs, diagrams, engineering specifications, build changes, models, troubleshooting and support guides, systems metrics and Standard Operating Procedures, as required, to ensure operational excellence
- Minimum 5 years of experience designing, supporting, maintaining, troubleshooting, and administering Microsoft Exchange
- Experience developing Powershell scripts for administration/automation
- Experience with anti-spam, encryption and email tracking, TLS configurations, transport rules, and e-discovery
- Ability to work outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile incidents/problems
- Highly innovative problem solver with strong analytical and customer service abilities
- Ability to communicate and articulate technical information across various organizational levels
- High reasoning aptitude and ability to quickly understand complex operating environments
- Ideal candidate would have experience supporting enterprises with 10,000+ seats
- Experience supporting, engineering and/or deploying mobile solutions, including Enterprise Mobile Management (EMM), Mobile Content Management (MCM), or Mobile Application Management (MAM)
- Experience troubleshooting mobile operating systems: Android & iOS
- Email Domain Management (MX, SPF, PTR, A record knowledge)
- Active Directory, Azure AD & Active Directory Federation Services experience
- Experience with high availability, business continuity, and disaster recovery concepts
- Microsoft Office 365 technical competency: broad-based knowledge of Office 365 technical architecture
- Strong communications skills both verbal and written
- Bachelor’s degree in Computer Science, Information Systems, Engineering or related field; or equivalent work experience
19
Messaging Engineer Resume Examples & Samples
- Storage (SAN, DAS, NAS)
- Networking (load Balancing, TCP/IP, routing, DNS, TLS). Windows Active Directory (multi forest/domain implementations)
- IIS 6/7
- External Gateway products (Ironmail, Ironport, Message Labs)
- Knowledge of Symantec Enterprise Vault
- Knowledge and support of Postfix
- Knowledge of ILM/Forefront Identity Manager meta directory tool
20
MS Exchange & Unified Messaging Engineer Resume Examples & Samples
- Design, build and implementation of Exchange Messaging solutions. On Premises (Exchange 2010 and 2013) and Office 365 Dedicated (Exchange 2013)
- Responsible for technical deliverables within assigned projects and areas of responsibility, including collaboration with solution architects to deliver architecture diagrams and bill of materials for infrastructure builds
- Collaboration with Service Owners and Transition Managers to develop the new messaging solutions into a manageable and supportable service
- L3 level support
- Taking part in projects as Messaging Engineer. Delivering design, configuration, service and support model
- No direct supervision responsibilities for this role, but ability to set up network of technical and non-technical contacts across teams to get solutions delivered
21
Senior Messaging Engineer Resume Examples & Samples
- Responsible for Microsoft Exchange Tier III proactive technical support and problem resolution, monitoring Messaging services status, troubleshooting issues with client connectivity, respond within SLA
- Responsible to identify problems affecting Messaging systems performance, efficiency and availability in a timely manner, recommending solution & strategies
- Adhere to IT access-management and change control procedures
- Has to actively involve and work with multiple teams on migration efforts with complex contributing factors, such as organizational consolidations /restructuring concurrent with technology changes and managing multiple exchange environment
- Create and update primary responsibility area documentation providing clear direction for administrative tasks
- Has to operate effectively with minimal supervision
- Coordinate and accomplish scheduled maintenance and resolution with expertise
- Coordinate activities with business and Microsoft O365 support team
- Performs other duties as assigned /required
- Excellent problem solving skills; and the ability to manage multiple tasks under tight deadlines
- 8+ year’s related experience in Microsoft Exchange services platform
- In-depth knowledge of Microsoft Exchange architecture for medium to large-scale corporate organizations
- 8+ year’s experience as a Microsoft Exchange administrator, Microsoft Exchange platform includes Microsoft Exchange 2010 / 2013
- Experience on Messaging protocols, mail routing, spam prevention application like Exchange Online Protection (EOP)
- Experience with Office 365, Exchange Online, Active Directory Federation Services (ADFS) and Directory Synchronization. This includes upgrades, consolidation projects, problem identification and resolution projects
- Experience on transitioning Exchange from on-premises systems to the cloud. Related experience could include Exchange Online Protection, Exchange Hosted Archiving and Exchange Hosted Encryption. Hands-on with Microsoft Azure a strong plus
- Expert troubleshooting experience on mail flow, queues, performance related issues of Messaging services environment
- Extensive experience on Microsoft Exchange services in high availability and disaster recovery
- Hands-on experience in Active directory, DNS, certificate services
- Full understanding of Outlook Web Access and Microsoft Outlook
- Knowledge on PowerShell scripting (Preferred)
- 71756BR
22
Messaging Engineer AVP Resume Examples & Samples
- Engineering – You will be engineering unique solutions to help manage the messaging middleware environment. This will involve everything from developing low level packet capture solutions in Java to querying a Time Series tick database to programming a front-end GUI in the latest Javascript frameworks
- Advisory – You will help your stakeholders ensure that their messaging middleware stack is tuned and performing by reviewing their architecture, improving their configurations, and conducting WebExs to educate them on usage
- Support – You will serve as an escalation point for application support teams in order to diagnose and troubleshoot messaging middleware related outages
- Experience developing in atleast one object oriented programming language
- Experience working in a technical customer facing role
- Experience with tuning
23
Senior Messaging Engineer Resume Examples & Samples
- Developing, testing and documenting technology solutions that are technically sound, secure, resilient and supportable
- Following appropriate engineering and project management methodologies - Integrating appropriate monitoring and management strategies
- Developing and maintaining disaster recovery plans
- Maintaining development and certification environments for one or more applications
- Supporting operations teams with engineering level technical assistance and coaching and mentoring less experienced staff
- Evaluation and clarification of technical requirement
- Developing appropriate system documents and diagrams
- Identifying and sequencing and documenting logical work efforts and milestones in task or project plans
- Following organizational project and engineering methodologies
- Maintaining appropriate project and engineering documentation including plans, test scripts, technical and turnover documentation and other materials required of moderately complex projects
- Working collaboratively with technical and project management resources
24
Regulated Messaging Engineer Resume Examples & Samples
- Experience with Archival, Messaging, Data Analytics and Data Management technologies
- Experience with enterprise data archival and data/information lifecycle Knowledge of application messaging products and capabilities(Email, Social Media, Chat)
- Understanding of regulatory requirements and obligations for retention, supervision and discovery of electronic communication
- Microsoft SQL or other database experience
- Quality Assurance experience
- Ability to develop and maintain technical and business cases, workflows and documentation
- Excellent verbal, written and presentational communication skills
- Ability to deliver against high expectations from business and control partners
- Detail-oriented and quality focused
- Working knowledge of Windows operating systems architectures
- Information Technology professional with 10+ years’ experience
- Experience working in a highly regulated financial institution preferred
25
Principal Messaging Engineer Resume Examples & Samples
- Education typically acquired via Bachelor’s degree or appropriate combination of education and significant experiences
- Typically requires a minimum of 8 years of related experience and/or 5 years of management and area-specific experience in addition to post-secondary coursework
- Sound analytical and problem solving skills
- The resilience and stamina to sustain high performance standards under pressure
- Strong communication and influencing skills to be able to appropriately engage Pearson Technology Leadership team and various global business unit stakeholders
26
Messaging Engineer, West Coast Resume Examples & Samples
- Administration and maintenance of the Good for Enterprise and Good Dynamics solutions which includes both production and non-production environments including opportunities to increase availability using the existing infrastructure
- Administration and management of the Rightfax server infrastructure
- Typically requires BS/BA degree or equivalent plus 5 years related experience
27
Messaging Engineer, East Coast Resume Examples & Samples
- Operate as the service owner for incidents and requests for all messaging related services including taking responsibility and ownership for analysis that leads to both preventative and corrective action
- Administration and maintenance of Microsoft 2010 and Microsoft Lync 2013 infrastructure which includes both production and non-production environments including opportunities to increase availability using the existing infrastructure
- Administration of the Proofpoint Mail Gateway to provide optimized anti-spam and malware filtering for the user community
- Administration of SPF and DMARC policies, validating First Republic senders and onboarding
- Provide assistance with End User Services to troubleshoot client side issues for all messaging channels (email, mobile email, filtration solutions)
- Subject matter expertise in the administration of Exchange 2010, Microsoft Lync 2013, Good for Enterprise, Good Dynamics
- Working knowledge of the review and modification of disaster recovery procedures
- Must be able to remain calm in a stressful environment and work overtime if needed
28
ITD Messaging Engineer Resume Examples & Samples
- Provides 24/7 support of Messaging technology system applications and mobile devices
- Ensures Messaging technology system is operating properly on a daily basis
- Ensures email accounts are secure and that valuable or sensitive data is protected
- Assists with or manages projects associated with designated Messaging technology
- A minimum of three years of experience supporting a mid-size Microsoft Exchange messaging environment to include server implementation and administration of Microsoft server and desktop operating systems
- Scripting skills to develop and maintain automated processes
29
Senior Escalation Messaging Engineer Resume Examples & Samples
- Maintains technical overview of client environment. This includes (but is not limited to) incident / problem tracking, and ensuring junior engineers maintain delegated tasks in kind by mentoring and both technically and professionally. Researches problem information to proactively identify trends and potential sources of new problems while preventing the replication of issues within the environment. Acts as SME for escalated issues and questions from MSDC and Ops team members
- Primary driver for development and delivery of project / OAI activity in client environments, ensuring resourcing and project management needs are met via delegation and guidance of peers, other members of the Operations Engineering team and MSDC
- Provides technical and procedural support to MSDC and OPS team members via request or by initiating consultation in high volume situations. Provides research and documentation on major incidents and problems, developing complete documentation on impact and root cause of issues
- 7 - 10 years related experience and/or training in three of the technologies listed below as well as a strong acumen in the others. Positions with supervisory responsibilities should have 5 years experience in a managerial capacity
- Exchange 2013
- SharePoint 2013
- DPM 2010 and 2013
- Lync/Skype
- Enterprise Storage Devices including Nimble, NetApp and EMC
- Windows Server 2012; Active Directory; DNS; Certificates
- Knowledge of scripting languages such as vbscript and PowerShell
30
Senior Messaging Engineer Resume Examples & Samples
- Additionally similar experience with any of the following messaging products, Solace Systems Message Routers, Tibco EMS, Informatica Ultra Messaging or AMQP, is desirable
- The group is also responsible for engineering and supporting ESB products within the bank, and so experience with one of the popular implementations (for example IBM MessageBroker/Integration Bus or Redhat FUSE) is also highly desirable
- Ability to cooperatively work within a large, global enterprise to deliver a specific business desire while enhancing the corporate environment as a whole
31
Messaging Engineer Resume Examples & Samples
- LI-WR1*
- Proficiency in deploying, administering and supporting IBM WebSphereMQ
- Additionally similar experience with any of the following messaging products, SolaceSystems Message Routers, Tibco EMS, Informatica Ultra Messaging or AMQP, is desirable
- The group is also responsible for engineering and supporting ESB products within the bank, and so experience with one of the popular implementations (for example IBM MessageBroker/Integration Bus or RedHat FUSE) is also desirable
- Working knowledge of the technical solutions and paradigms used in the messaging domain
- Working knowledge of at least one of the OS used within CS (Linux, Solaris and Windows)
- Working knowledge of Network infrastructure and Network protocols (TCP/IP, multicast etc)
32
Messaging Engineer Resume Examples & Samples
- The vacancy is for a Technical Infrastructure Specialist providing live systems support to the Barclays Messaging environment
- The Role Holder must have the ability to own and resolve incidents End-to-End and work closely with other Technical Areas e.g. Desktop, Email, etc
- Stakeholder management and leadership
- Decision making and problem solving
- Risk and Control: All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
33
Senior Electronic Messaging Engineer Resume Examples & Samples
- Coordinate electronic messaging activities
- Engineer, upgrade, and support messaging application servers and client software
- Develop, establish, implement, and monitor electronic mail/messaging policies and procedures
- Trains and mentors Messaging Engineers. Provides guidance with troubleshooting and resolution
- Provides performance analysis and metrics for Electronic Messaging services/systems. Tunes and configures for optimization
- Supports electronic collaboration tools including email, instant chat, conferencing, and other social networking technologies
- Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software)
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Ad & Messaging Engineer Resume Examples & Samples
- Perform level 2 server and network troubleshooting, server rack mounting and cable patching / management
- Own the ITSM Incident Value chain, connect with and engage colleagues to ensure accelerated updates into ITSM, call closure and feedback to clients
- Update all client documentation when required (Sops, Work Instructions, Build Guides and Designs)
- Update ITSM knowledge base with lessons learnt and insights into recurring incidents and system related errors
- Intermediate to high level scripting capabilities
- MCP Messaging (Active Directory 2007/2010/2013/2016) or
- In depth Experience in maintaining, installing and supporting Active Directory, GPO’s, DNS, Sites and Services, NTP/ NT5DS Time and Powershell
- Experience in the administration of OCS or Lync or Skype for business with limited exposure to Enterprise Voice
- In depth Experience in the daily administration of AD and Exchange
35
Active Directory & Messaging Engineer Resume Examples & Samples
- Expected to have implementation experience or a deep level understanding of Microsoft Active Directory, Exchange Server, Lync Server, related Unified Messaging infrastructure technologies and other infrastructure products in the Microsoft stack including networking
- Building relationships and reputations with customers and colleagues
- Assisting project managers with the technical aspects of any project including project management plan, technical conversations, etc
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Active Directory & Messaging Engineer Resume Examples & Samples
- Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements
- Creating and Updating Service Catalogues
- New Client Take on processes
- Contract Renewals
- FTE Calculators
- Current State Assessments on client systems (PS and MS)
- Project Deployment services, but not limited to
- Implementations of Clients Systems, including
- Pre Sales where required from business
- Deployment or Upgrading of systems
- Management of high and low level designs documents (HLD and LLD’s)
- Act as Project Lead or Technical Lead when required
- Available as technical escalation point for other Engineers
- Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities
- Facilitate and participate in Master Classes on specific technology areas
- Facilitate and participate in Communities of Practise
- Standardization of all required documentation
- Development and adoption of ITSM Knowledge Base articles
- Assist in benchmarking industry standards
- 10 years’ relevant experience including but not limited to
- Operational Support/ Enterprise Services
- Managed Services
- MCSE 2012
- ITIL V3 Foundation
- MCSE Messaging (Exchange 2007/2010/2013/2016)
- Office 365 Stack
- OCS, Lync 2010/2013/Skype for Business
- Knowledge of remote sites, SBA’s and SBC’s will be advantageous
- Avaya, Sonus, Audio codes or Cisco certification will be advantageous
37
Messaging Engineer Resume Examples & Samples
- 5+ years of experience with Exchange
- 3+ years of experience with Lync/Skype for Business
- 3+ years of experience with Mobile experience
- Must have experience working within an enterprise environment
38
Messaging Engineer Exchange Resume Examples & Samples
- Support and troubleshooting within Office 365 Services (Tier 2 experience)
- Troubleshoot Active Directory (AD) and Azure Active Directory (AAD)
- Troubleshoot Microsoft Forefront Identity Manager (FIM) issues
- Support and maintain on-prem Exchange 2010/2013 environment
- Point person for coordinating off shore resource support
- Assists in systems planning, scheduling and implementation. Collaborates with peers and project team to keep project on schedule. Installs and configures Information Technology (IT) infrastructure objects and devices
- Performs system maintenance including configuration management and patching
- Ensures compliance with standards for designing and deploying technical solutions
- Resolves and helps mitigate production issues. Works with other business and technical teams to support resolution of issues. Contributes to the documentation of production support processes
- Under general guidance, performs first and second level troubleshooting and participates in a pager rotation, providing continuous support for the production environment
- May lead a small – medium sustainment effort with limited oversight
- Analyzing, diagnosing and problem solving in a complex and varied systems environment
- Technically savvy in more than one discipline related to Information Technology
- Experience using diagnostic, monitoring, problem and change management tools
- Advanced Outlook client support
- In depth Office 365 support and configuration
- Strong analytical and problem-solving skills. Ability to diagnose, troubleshoot, and resolve system problems and issues
- Ability to interpret faults and correlate events for problem determination within a varied and complex systems environment
39
Senior Messaging Engineer Resume Examples & Samples
- Ensure the availability, reliability, and performance of Stewart's Messaging, Directory Services and Web applications, including (but not limited to)
- Microsoft Exchange Server
- Microsoft Lync Server
- Symantec Enterprise Vault/Discover Accelerator/Actiance Vantage
- Sagemcom’s LightningFax/XMediusFax Server
- RightFax Server
- Proofpoint Email Protection
- Citrix XenMobile Device Manager
- Microsoft Active Directory, DNS and Certificate Authority
- Dell Migration Manager
- Dell Recovery Manager for AD
- Ping Single Sign-On
- Microsoft SharePoint Server
- Globalscape FTP Server
- Investigate, plan for and implement the use of hosted services (such as Microsoft's Office 365) to extend or replace on-premise solutions
- Perform analysis of Stewart's needs and contribute to the design and implementation of appropriate solutions
- Provide 3rd-level technical support to end-users and IT personnel
- Coordinate the efforts of Stewart's third-party (Cognizant) IT Operations staff in these areas
- Adhere to corporate policies and procedures
- Maintain and manage an excellent working relationship with 3rd Party vendors
- Maintain centralized reporting and management for applications and services
- Implement strategies to increase reliability and decrease cost for technologies
- Implement processes for internal operational effectiveness and continuous improvement
- Ensure standards are implemented, maintained, and followed
- Ensure data confidentiality, integrity, and availability
- Automate tasks and processes by utilizing scripts or appropriate tools
- Forecast, manage and monitor capacity of systems and services
- Implement and follow applicable industry best practices
- Participate on projects as needed an provide detailed plans and documentation to meet project deliverables
- Plan for future capacity needs and technology refreshes
- Participate in 24x7x365 enterprise operational support as required
- Ensure daily operational tasks are being completed by teams
- Provide accurate reports on teams service delivery, project, and support metrics
- Configure monitoring to maintain high availability and stability
- Monitor and maintain application updates and patches
- Maintain, validate and optimize disaster recovery readiness and procedures
- Provide recommendations or strategies to increase reliability and availability
- Create and follow project plans to implement new applications and technologies
- Adhere to Stewart’s change control methodology on all production servers
- Look for and implement ways to streamline the department’s processes
- Generate reports from information gathered from metrics
- Develop and recommend strategies for growth, security, and enhancements by maximizing functionality of Stewart's technologies
- Perform troubleshooting to isolate and diagnose problems
- Prepare and maintain documentation of system configuration and layout, processes and procedures
- Perform other related duties as assigned by management
- Advanced experience managing Active Directory, DNS and CA in a multi-domain, multi-forest enterprise environment
- Advanced experience managing Exchange, Lync, Sharepoint and other collaborative applications
- Experience with hybrid implementations of Microsoft's on-premise applications and Office 365
- Advanced technical knowledge and experience with Windows domain models and security
- An understanding of operating systems such as Windows Server or Linux or and internet protocols such as
- Bachelor’s degree in Computer Science or equivalent experience. Minimum of 8+ years of experience in designing and managing messaging, directory services and web infrastructure which includes experience in a multi-domain, multi-site enterprise
- Possession of a Microsoft Certified IT Professional (MCITP): Enterprise Administrator (preferred)
40
Exchange / Messaging Engineer Resume Examples & Samples
- Messaging Engineering Specialist
- Engineer, test, and integrate High Availability Microsoft Exchange Enterprise solution
- Test and Document service pack and code updates to Exchange
- Participate in architecting new versions of Exchange infrastructure
- Maintain Exchange development lab and QA infrastructure
- OS patches, Supporting component patches, Exchange patches and configuration changes
- Provide 3rd level support - troubleshoot and resolve operations issues escalated by L2 operations team
- Exchange 2010, 2013 or 2016 mid to large scale engineering or operations experience
- Sound knowledge of Windows server, Active Directory, network and storage infrastructure
- Exchange troubleshooting experience
- Quick learner and team player
- Good written and oral communications
- Working knowledge of SCOM
- Exchange monitoring technology
41
Senior Messaging Engineer Resume Examples & Samples
- Perform scripting administration tasks and reporting using PowerShell or other scripting technology, developing scripts for automating processes within the environment
- Take ownership of the most complex messaging issues and work to resolution and root cause identification
- Provide on-call support for the messaging environments
- Assess and perform systems utilization and reports to assist in troubleshooting and performance tuning
- Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Skype environments
- Maintain and administer third party applications including, but not limited to, Blackberry Enterprise Server, Symantec eVault etc. Create appropriate documentation for application deployment, configuration, and related processes
- Work with key business users to understand the business requirements and identify potential messaging solutions
- Minimum of 7 years’ experience in an enterprise MS Exchange environment (5,000+ mailboxes)
- Relevant Microsoft certification (MCTS/MCITP/) is a plus
42
Messaging Engineer Resume Examples & Samples
- Identify and perform the daily operational tasks that are necessary to provide a stable and robust Exchange environment, including monitoring, proactive maintenance, and problem resolution
- Provide on-call support for the corporate messaging environment
- Help ensure team performance meets or exceeds defined Service Level Agreements
- Analyze new technologies and advise management on suitability
- Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Lync and BES environments
- Proficiency with load balancers/proxies such as IIS web technology with Microsoft TMG/ARR/CAS etc
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Messaging Engineer Resume Examples & Samples
- Microsoft Exchange 2010
- Microsoft Skype for Business 2015 or Microsoft Lync 2013
- Enterprise Vault 12 or 11
- Secure Email Gateways (any of MS O365/EOP, Cisco IronPort, Symantec Messagelabs, Proofpoint, Mimecast)
- Windows Server 2008(R2)
- Ability to communicate to all levels of audience and structure messages in keeping with the listeners experience, background and expectation
- Ability to adapt to a fast paced and ever evolving business and technology landscape
- Ability to collaborate and work with team members in and out of the Messaging environment spanning multiple geographic sites and various lines of technology platforms
- Ability to organize task and set priorities with minimal supervision while raising awareness to issues or conflicts before it impacts deadlines and goals
- Disciplined in operating in a secure environment without standing admin access and the ability to develop workflow following strict security guidelines and best practices
- Participate in Tier-3 monthly on-call rotation and proactively monitor e-mail communications to the Messaging distribution list
- Regular work hours are 8am EST - 5pm EST, Monday through Friday, with additional hours during the week and on weekends if necessary
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Senior Messaging Engineer Resume Examples & Samples
- Assists and leads in troubleshooting, design, and implementing changes around the mail infrastructure including Office 365 and Active Directory dependencies
- Assists and often leads with new deployments such as InTune and MDM
- Actively evaluates, makes update recommendations, and implements changes to the ProofPoint environment
- Actively involved in the planning, designing and deployment of other collaborative technologies such as Sharepoint, Lync, OneDrive, and many other Office 365 app offerings
- Automates routine administrative tasks by using utility script development and application scripting technologies
- Provides technical support for Exchange and Active Directory through documentation for all related infrastructure projects
- Resolves 2nd/3rd level support tickets from the HelpDesk and Field Support
- Works closely with the Messaging Team Architect and Messaging Team Admins
- Works closely with the Information Security & Compliance team on daily issues, emerging technology, and general improvements
- Can manage and clearly document projects and large tasks from start to completion. This includes change management and project updates
- Acts as a liaison among departmental, administrative, and affiliated user groups
- Performs evaluation of new & emerging technologies, such as cloud based collaboration tools and supports the secure integration of those products into the environment
- Interacts with vendors, business owners, and technical teams to propose, upgrade, and implement new technology
- Maintains technical leadership related to the configuration of dependent components (i.e. hardware, operating system, security, applications, management tools, etc.) as it relates to the messaging and collaboration solutions architecture
- Seeks innovative solutions to problems and makes recommendations for implementations
- Provides project reports and other documentation throughout the project lifecycle
- Provides quality assurance for respective projects
- Along with other members of Messaging & Collaboration team, assists in creating and maintaining documentation on messaging and applicable environments
- Completes special projects as identified by senior leadership
- Prepares written reports as needed
- Develop and maintain comprehensive documentation and meet the SLA’s set with customers for the services provided
- Resolves conflicting priorities, prioritizes projects and allocates resources to address needs
- Promotes effective written and verbal communications
- Bachelor's degree in Management Information Systems or computer Science or equivalent technical work experience
- At least 5 years hands-on experience managing a large scale enterprise, Exchange and Windows 2000 Active Directory infrastructure
- At least 2 - 4 years in-depth experience with administrative scripting and application packaging in a Microsoft environment
- Two+ years experience with IIS
45
Senior.messaging Engineer Resume Examples & Samples
- Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed mail systems
- Experience in a user-focused technical-support environment
- Minimum of 7 years experience in an enterprise MS Exchange environment (5,000+ mailboxes)
- Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field is desired. Available for off hours escalations as part of an on-call support rotation
- Little to no travel required (< 10%)
46
Messaging Engineer Resume Examples & Samples
- Level 3 (fix or call MS) Microsoft Exchange 2010
- Level 3 (fix or call MS) Active Directory
- Level 3 (fix or call MS) Windows Server 2008(R2)Level 3 (fix or call MS) meaning they are the highest escalation before going to Microsoft directly
- Archive system experience preferably Enterprise Vault 12 or 11 or any other that has similar components (SQL server, index-er, master archive server)
- PowerShell scripting primarily to automate patching and SCOM (write custom scripts, able to go onto Google, do a search find one, read, modify, and test it)
- Participate in Tier-3 monthly on-call rotation and proactively monitor e-mail communications to the
- Messaging distribution list
47
Messaging Engineer Resume Examples & Samples
- Volt is looking for a Messaging Engineer
- The Messaging Solutions team is responsible for application messaging and middleware technologies, providing standard solutions for different technical requirements for all regions and departments
- The role will include all aspects of engineering, repeatable high quality builds for both commodity messaging platforms and those tailored for low latency uses
- It requires close interaction with the other infrastructure teams within company, vendors (to establish future directions), the development community, central architecture and the Messaging Operations team to which the engineering team provide L3 support
- The role requires close collaboration with the development community providing guidance to business applications regarding their messaging requirements, at both a design and implementation level
- Extensive knowledge in deploying, administering and supporting IBM WebsphereMQ on distributed platforms
- Extensive knowledge of the technical solutions and paradigms used in the messaging domain
48
Senior Messaging Engineer Resume Examples & Samples
- Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning
- Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Lync, etc. environments
- Maintain and administer third party applications. Create appropriate documentation for application deployment, configuration, and related processes
- Possess excellent interpersonal, verbal and written skills: ability to clearly and concisely articulate issues, alternatives, and recommendations
49
Messaging Engineer Resume Examples & Samples
- Design and deploy messaging solutions which may include merger of mailing systems. Build and integrate solutions in line with IT expectations to support Intel’s business needs
- Understand the requirements of Business users and groups, their usage of Email to recommend appropriate solutions to meet their needs
- Have Business, Strategic and Industry acumen in Messaging capability and Collaboration tools
- Follow ITIL standards and practices for day to day Operations. Knowledge and experience with DevOps practices
- Understand and follow server build process, system patching, system management processes; auditing; and automation
- Test and deploy systems and configurations in a controlled environment prior to Enterprise rollout
- Work independently on large scale projects as single point of contact for Messaging. Documenting design, deployment plan, assessing risks, understanding interdependencies, communicating clearly with stakeholders, working with Operations, dealing with ambiguity, dealing in a complex project structure
- Taking accountability for project work, assuming responsibility, while also delegating tasks on projects
- Thinking through the details for complex projects to ensure all aspects are considered during the early project stages. Ensuring minimal rework and roadblocks during execution of projects
- Presenting to Management on project designs, communicating clearly, and taking design through appropriate approval bodies
- Working across organization boundaries to ensure projects are executed on time and to specifications
- Work with a global team of Engineers and Management to meet stated objectives
- Ability to plan work in advance and play a key role in defining strategy for the team, recommend and implement technical and organizational change
- Demonstrate ownership and accountability for work done
- Responsible for deployment that meets IT standards
- Support MS Exchange, MS Outlook, Unified Messaging, Anti-spam (IronPort), E-mail encryption, as well as small form factor Push Mail
- Stakeholder management: Work closely with Service and Product Management to develop technical roadmaps and drive design, testing and deployment of Messaging products and solutions. Provides these services on both internal and externally environment, interacts with customers, IT partners, system architects, product managers, service and support teams, and other system users who require input regarding their planned or existing system
- Technical tasks: MS Exchange administration, sustaining Engineering work with a strong infrastructure focus. Activities will include break fix and general support within the service line
- Support activities: Provide 3rd level support for Messaging Infrastructure and Office Client where required
- Support vendor and end-user escalations and requires being on-call (hot pager)
- Experience with MS Exchange administration and the tools used to administer and investigate accounts
- Knowledge of and have implemented IT Standards, ITIL process, IM, PM, KM, CM practices
- Good organization, time and project management skills
- High energy and motivation coupled with the flexibility this role demands
- Strong customer service skills and the ability to demonstrate excellent communication and interpersonal skills
- Ability to thrive in an ambiguous and rapidly changing environment, and employ project management skills to juggle multiple projects
- Good written and verbal communication skills and be able to work well in a team environment
- Bachelor’s degree with 8-10 years' experience in Messaging (primarily MS Exchange), E-mail security and Anti-spam solutions
50
AD & Messaging Engineer Level Resume Examples & Samples
- Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure
- MCTS 2008
- MCSA 2012
- Experience in the administration of Airwatch will be advantageous
51
ITD Messaging Engineer Resume Examples & Samples
- Provides 24 hours, 7 days a week support of Messaging technology system and components
- Monitors Messaging technology system on a daily basis to quickly detect problems related to security, performance or general functioning
- Assists with the creation, maintenance, testing and communication of disaster recovery plans
- Installs and configures Microsoft Exchange servers, software and other required components
- A minimum of five years of experience supporting a mid-size Microsoft Exchange messaging environment to include server implementation and administration of Microsoft server and desktop operating systems
52
Senior Messaging Engineer Resume Examples & Samples
- Execute day-to-day support activities to ensure service level agreements, project deliverables and customer commitments are being met
- Provide management and management systems with updates on current status of incidents, changes and requests being executed
- Execute tasks associated with project delivery; specifically with regard to email migrations for new hospital acquisitions to O365 or a new on premise Exchange environment
- Respond to monitoring alerts and execute reporting of system health and capacity through the use of tools and procedures to ensure compliancy with service level. agreements and operational standards including after hours and weekend support
- Participate in team on-call rotation to provide 24/7 support to all messaging systems
- Lead internal projects and coordinate activities with internal staff, external vendors, outside departments, divisions and groups within Allscripts and the Northwell Health system
- Contribute to the development of and implement tactical and strategic plans for supporting the company’s messaging infrastructure
- Identify potential areas for improving processes/procedures, server configurations and system monitoring
- Contribute to the development of, maintenance of and adherence to system standards, policies, procedures and documentation to support consistency and compliancy requirements for corporate initiatives, operational objectives and service level agreements
- Participate in meetings and conference calls related to projects and issues as needed
- Performs related duties, as required
- Bachelor’s Degree in Computer Science/Engineering or related work experience, required
- Minimum of five (5) years experience with exchange administrative and operational support activities, required
- Strong knowledge of Microsoft Exchange Server 2007 and automation techniques and scripting language (PowerShell and VBScript), required
- Experience with O365 and migration strategies to O365 as well as with Microsoft Exchange 2013 Design/Build/Support, required
- Experience migrating/merging email systems using scripts and/or 3rd party tools such as BitTitan’s “MigrationWiz” or Dell’s “On Demand Migrator”
- Experience with AirWatch MDM, email archiving with Enterprise Vault or similar archiving technologies
- Proficiency with ActiveSync support, network protocols, infrastructure concepts, with high availability and disaster recovery technologies and methodologies (SCR/DAG)
- Proficiency with Microsoft Server Operating Systems (Windows 2000, 2003, 2008, 2012)
- Knowledge of Active Directory and DNS technologies/methodologies, Windows Clustering / Failover Clustering
- MCP/MSCE certification, preferred
53
Senior Messaging Engineer Resume Examples & Samples
- Provide tier two and three troubleshooting support of Exchange issues; investigate user escalation calls, finding optimum solutions for both users and the company
- Provide on-call support for the client messaging environment
- Maintain & perform periodic testing of disaster recovery procedures for the MS Exchange, Skype and other applications
- Engineer must become CLETS certified to support our government client
- Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field is desired
- Available for off hours’ escalations as part of an on-call support rotation
54
Messaging Engineer Resume Examples & Samples
- Design and implement Exchange on premise and online, Skype for Business, Microsoft Exchange Server 2010/2013/2016, Azure Active Directory, and Active Directory Federation Services (ADFS)
- Design and implement advanced functions of Office 365 including security, governance and compliance (e.g., DLP, IRM, E-Discovery, In-Place Hold, Retention Tags, and Encryption)
- Design and implement migrations to Exchange Online from multiple source environments and archives (Mergers and Acquisitions)
- Anticipate, mitigate, identify, troubleshoot, and resolve complex and software issues for Exchange, Skype for Business, Office365 messaging and collaboration systems and client software
- Review plans and implement upgrades to back-end infrastructure, servers, and applications
- Review and deploy system patches and software updates
- Develop monthly metrics / reports for operational review as required
- Create technical solution documentation for support staff and end users
- Create scripts and other automated processes to maximize operational efficiencies
- Coordinate with business application owners, and internal/external IT functions (e.g. Server/Cloud Team, Network Team, Database Team, Security etc.) to implement, manage messaging and collaboration systems to meet corporate objectives
- Participate in architecture and design of enterprise messaging systems in collaboration domain specific content or governance content
- Participate in the development of long-term strategic goals for messaging and collaboration systems, software and physical endpoint clients in alignment with Desktop Infrastructure team members. - Recommend hardware or software changes needed to optimize messaging delivery systems deployments, configuration, or maintenance
- Position will include other duties as determined by the company (e.g. SharePoint, Yammer, Electronic Faxing)
- Bachelors in Computer Science or Information Technology
- At least 5 years of experience with Exchange
- Extensive PowerShell knowledge in creating and maintaining scripts
- Experience with implementation/configuration of Office 365 messaging and collaboration tools - Experience with Exchange to Office365 migrations
- Experience with Exchange integrations due to mergers and acquisitions
- Core understanding of Active Directory and experience with Active Directory Federation Services (ADFS) - Strong documentation skills
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Exchange Messaging Engineer Resume Examples & Samples
- Develop and maintain security standards related to messaging systems and services
- Strong Active Directory skills
- Drive and document processes, procedures, best practices and configurations
- Ability to deploy virtual servers and drive virtual configurations using VMware
- Understanding mobile needs and Mobile Device Management
- Participate as key member of technical team in deployment and integration of Exchange technologies and Skype for Business
- Create technical specs, diagrams and documents to satisfy project deliver
- 8+ years experience in Exchange server 2007/2010/2013/2016
- Experience in office365 cloud
- Exchange mailbox migrations experience in large scale
- Powershell scripting knowledge
- Mail relay server experience
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Senior Messaging Engineer Resume Examples & Samples
- Architects and manages large scale and technically complex projects and upgrades, and is responsible for the design and implementation of new technology initiatives supporting the environment
- Ensures new technology initiatives are stable and readily maintained
- Manages projects within deadlines and provides weekly project status reports to management
- Serves as Level-3 escalation for Messaging related server supported applications
- Develops processes for the day-to-day system administration of Messaging environments including; Exchange Server 2013/2016, Skype for Business 2015, Enterprise Vault Archiving System, Cisco Ironport Email security appliances
- Actively pursues opportunities to improve the existing environment and to automate existing procedures
- Acts as a representative of the Messaging team on cross-functional project teams
- Analyzes performance of the environment and provide recommendations for improvement
- Utilizes PowerShell to manage and build the environment
- Expert knowledge in Microsoft Active Directory Design and support
- Expert knowledge in Microsoft Exchange Server and Skype for Business Server
- Ability to plan, lead and manage projects
- Experience with designing, deploying and maintaining Exchange (2013/2016) and Skype for Business Server environments
- Experience with configuring and managing security roles within the Exchange environment
- Skilled in evaluating the security of an Email infrastructure and able to remediate security findings
- Experience with DNS and related entries, such as SPF, DKIM, Dmarc and Mx records
- Skilled in utilizing PowerShell for automating day-to-day tasks and creating management reports
- Experience deploying and managing server virtualization technology. VMWare and HP Blade Servers experience preferred
- Experience working in team and collaborative environments with excellent communication skills
- Ability to communicate and coordinate effectively throughout the organization regarding technical matters
- Ability to work independently and in a team environment with minimal supervision
- Ability to create ad-hoc Powershell scripts and/or troubleshoot existing scripts
- Ability to provide in-depth diagnosis by gathering, organizing and analyzing data for research and problem solving
- Ability to Integrate
- Bachelor’s degree preferred
- 6+ years experience providing support in a multi-server enterprise environment consisting of 5,000+ users in multiple geographic locations required
- Programming experience (Powershell, VB Script, Perl)
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Lead Messaging Engineer Resume Examples & Samples
- Execution of enterprise data movement projects, including infrastructure and line of business project requirements
- Building, configuring, patching, and upgrading core infrastructure platforms for mission-critical, multi-site enterprise environments
- Work with engineering team to peer review and propose process, standards, and guidelines and driver operational maturity of the big data integration platform
- Evangelize best practice use cases and provide knowledge transfer and training across teams and to other data movement delivery team members
- Level 2 operational support of mission critical enterprise environments
- Seven or more years of experience with enterprise level data movement/messaging products
- Experience in Apache Kafka and Apache NiFi
- Five or more years of experience with IBM’s data movement portfolio of products (DataStage, MQ, MQMFT, Sterling)
- Experience with clustered/grid architectures and associated HA, workload management, and DR practice
- Experience across distributed and Mainframe Operating Systems preferred
58
Senior Messaging Engineer Resume Examples & Samples
- Design, develop, implement and optimize Microsoft Exchange based messaging systems to ensure uninterrupted electronic communications with applications, users, and clients
- Implement and maintain systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity
- Develop and maintain technical documentation for the entire environment
- Maintain strict change control on the infrastructure
- Monitor and complete requests and incident resolution
- Provide systems metrics, root cause analysis and proactive monitoring and communicate any performance degradation to management
- Lead application software upgrades, security patches and planned maintenance of the corporate email environment including: Exchange 2010/2016 DAG, CAS, hub transport, Edge Servers, Webmail (OWA), Active Sync, Mobile Iron, etc
- Work closely with Server Administration, SAN Storage, and Network and Security teams
- Advanced knowledge of Windows Enterprise servers and AD to assist in the installation, configuration and maintenance of servers and maintain user access and system security
59
Senior Messaging Engineer Resume Examples & Samples
- Engineering, documenting, delivering and maintaining a distributed mail infrastructure based on Exchange 2003, Exchange 2010, and Exchange 2016
- Diagnosing and resolving the toughest performance, security, and/or technical challenges related to the platforms listed above
- Writing implementation and design documents describing how security features are implemented
- Participating in processes throughout all phases of ITIL Service Lifecycle, including submitting Change Requests
- Performing requirements analysis, design, and integration for all platforms listed above
- Providing direction and guidance to less experienced systems engineers and messaging database administrators
- Investigating and resolving operational problems in conjunction with other engineering and technical personnel
- Integration and design of Microsoft Exchange servers in virtualized and physical environments
- Knowledge and experience implementing fault tolerant mail store solutions
- Knowledge and experience designing e-mail solutions for disaster recovery
- Knowledge and experience implementing DISA STiGs for e-mail
- Support for applications that rely on e-mail, including performance tuning and trouble-shooting
- Work on project teams responsible for engineering and packaging releases to integrate within the customer's production IT environment
- Other tasks to include requirements specification, performance modeling, end-to-end functional analysis, cost estimation, and joint application design
60
Messaging Engineer Resume Examples & Samples
- Engineering and configuration of mobile devices management systems (IBM MaaS360, Microsoft Intune) that includes traditional MDM for corporate owned devices and app container based solutions for personal owned mobile devices
- Office 365 Administration
- Email transport and routing rules
- Basic Windows server skills (installing software, troubleshooting, etc)
- Great communication skills and enjoys working as a team
61
Messaging Engineer Resume Examples & Samples
- Stakeholder Management and Leadership
- The role holder will be responsible for establishing and maintaining relationships with key stakeholders across the different business units, working with them to ensure our services continue to meet their business needs and proactively reviewing future needs and requirements
- They will also be responsible for developing collaborative working relationships across other technology teams, enabling us to collectively deliver a high quality service and experience for our end users
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Messaging Engineer Resume Examples & Samples
- Maintain, support, and optimize Microsoft Exchange based messaging systems to ensure uninterrupted electronic communications with applications, users, and clients
- Support and maintain systems and technologies (Message hygiene and data encryption) to protect data availability, message confidentiality and integrity
- Provide 24/7/365 support for production E-mail systems in an on-call support rotation
- Quickly troubleshoot incidents, determine the root cause, find and implement solutions
- Measure capacity and performance trends to determine long-term needs
- Apply software upgrades, security patches and planned maintenance of the corporate E-mail environment
- Maintain best practices advice and technical knowledge of the Microsoft Outlook client
- Work closely with Server Administration, Storage, Network, and Security Teams
- Provide other consulting and technical services as necessary for the successful completion of projects
- Strong knowledge of Windows Enterprise servers and Active Directory to assist in the installation, configuration and maintenance of servers and maintain user access and system security
