Junior Systems Administrator Resume Samples
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Junior Systems Administrator Resume Samples
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MR
M Rolfson
Marina
Rolfson
755 Ally Fort
Boston
MA
+1 (555) 547 9385
755 Ally Fort
Boston
MA
Phone
p
+1 (555) 547 9385
Experience
Experience
Phoenix, AZ
Junior Systems Administrator
Phoenix, AZ
Mayer Group
Phoenix, AZ
Junior Systems Administrator
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Manage computers and servers by monitoring performance, configuration, maintenance and repair
- Suggest and provide IS solutions to management
- Directs technicians who are involve in diagnosing and correcting systems related to failures and performing system management and determines logical solutions
- Assist in the management of Microsoft licensing
- Provide end-user services escalation requiring Windows administrative assistance for help desk services where necessary
- Maintain/Monitor/Improve WAN and LAN, VLAN connectivity, routing, firewalls, load balancers, and other network security devices
San Francisco, CA
Comf Junior Systems Administrator
San Francisco, CA
Gutkowski, Dooley and Doyle
San Francisco, CA
Comf Junior Systems Administrator
- Oversee the daily performance of server, software and network performance
- Develop SharePoint Workflows
- Working with Client Services trainer to provide training services to PointClickCare staff on IT systems and equipment
- Assist with network security through the implementation of STIGs and actively maintain IAVA compliance
- Assist in the management of Office 365 SharePoint and OneDrive for Business
- Assist in the management of SQL Server databases
- Manage assigned projects to deliver services in accordance with established objectives
present
New York, NY
Enosc Junior Systems Administrator
New York, NY
Glover Group
present
New York, NY
Enosc Junior Systems Administrator
present
- Monitor Servers and Services through vSphere, and SCOM monitoring tools
- Conduct basic troubleshooting in Server 2008 R2 and Server 2012 R2
- Conduct physical inspection of Data Center Servers
- Conduct remote sessions with Dameware and Remote Desktop Connection
- Collaborate to develop conceptual and detailed development plans, and work with internal and external resources to drive the plans to completion
- Provide end-user support, resolving technical issues and provides technical assistance for all Operating system
- Work closely with the engineering team and provide cost-effective solutions to optimize their workflow wherever possible
Education
Education
Bachelor’s Degree in Related Field
Bachelor’s Degree in Related Field
Michigan State University
Bachelor’s Degree in Related Field
Skills
Skills
- Strong attention to detail
- Ability to work with minimal or no supervision. Ability to take direction from all levels
- Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation
- Ability to deal with difficult situations in a diplomatic and professional manner
- Strong knowledge of AD, TCP/IP, DNS, SMTP, CIFS
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Strong interpersonal skills and demonstrated success in delivering great customer service
- Demonstrated knowledge of industry best practices and the ability to understand complex and advanced technical concepts
- Strong personal and professional initiative with a focus on the success of the team and organization
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
13 Junior Systems Administrator resume templates
Read our complete resume writing guides
1
Junior Systems Administrator Resume Examples & Samples
- Performs basic administration tasks such as user account provisioning/deprovisioning, setup and decommissioning of telephones, printers, peripherals, hardware recovery and recycling
- Identify and troubleshoot basic network problems including switches, routers, Wireless, and Bluetooth
- Assists with Data Recovery, Data Integrity, and Data Backups
- One or more certifications preferred.(A+,Net+,Security+,etc..)
- Understanding of networking technologies and protocols (Local area networking, DNS, Security, IP routing, HTTP, VPN, email routing, SPAM, etc.)
- Knowledgeable in one or more scripting languages (e.g. PowerShell, VB, SH)
- Ability to tailor communication to a variety of individuals, including end-users, executives, managers, subordinates, and vendors
- Strong technical and communications documentation skills
- Excellent written, oral, and interpersonal communication skills
- Highly self-motivated, self-directed, and attentive to detail
- Able to effectively prioritize and execute tasks in a high-pressure environment
- Experience with the following technologies are highly sought out: Netapp
- Apples / Mac platforms
- VoIP
- Palo Alto Networks
- Microsoft Cloud
- Minimum 2 years relevant IT system administration work and associates degree, bachelor’s degree preferred
- Understanding computer operating systems (server and desktop), hardware, protocols, and standards
- Experience with a mixed (but mac-heavy) Macintosh and Windows client ecosystem on top of a Microsoft technology stack
- Experience managing and troubleshooting networks including IP address schemes, DNS, WINS, etc
- Experience with Microsoft technology stack (Active Directory, Exchange, MS SQL, etc.)
- Experience working in a team-oriented, collaborative environment (game industry preferred)
2
Junior Systems Administrator Resume Examples & Samples
- Administer and provide access/support to Email, Network Drive Access, and system access across the organization
- Create user accounts for Donna Karan corporate office, Store employees, outside vendors, LVMH Travel employees, EDUN employees, and agents
- Maintain the Domino Directories, Active Directory, iSeries, and Novell user accounts
- 2-4 years of relevant experience with a technical training background
- System User Account Administration
- System event log reviews
- Review results of login scripts and troubleshoot errors
- Software & hardware troubleshooting skills
- Ability to accurately diagnose issues and document resolutions
- Strong verbal and Written Communication skills
3
Junior Systems Administrator Resume Examples & Samples
- Install and configure systems that support Equinox’s suite of applications
- Develop and maintain network installation and configuration procedures
- Perform regular file and systems archival and purge as necessary
- Troubleshoot and provide support to various end users, investigating and resolving issues as needed
- Repair and recover from hardware or software failures, coordinating and communicate with impacted users
- Configure / add new services as necessary, maintain operational, configuration and network integrity
- Configure CPU, memory, and disk partitions as required
- Research and recommend innovative, and where possible automated approaches for system administration tasks, identifying approaches that leverage our resources and provide economies of scale
- Bachelor’s degree in Computer Science, Technology Systems Engineering or a related field preferred
- 5+ years of systems/Network administration experience, with a broad background in a variety of roles
- Experience with Microsoft AD, DHCP, DNS and WINS
- Experience and proficient with Windows Server 2003, 2008 and 2012
- Experience with VMware Cluster environment
- Experience with SAN/NAS environment
- Understanding of various email systems, MS Exchange, Google
- Strong support experience with industry-standard IT best-practices, concepts and procedures for end user clients
- Strong communication skills with the ability to work with end users on a continual basis
- Must have working knowledge of basic networking including protocols (IP, DNS, DHCP, SMTP, FTP, Telnet, SSH, SNMP), TCP/UDP ports, subnetting, and basic firewall concepts (such as NAT and PAT)
- Experience in the Retail, Hospitality, or Consumer goods industries a big plus
4
Junior Systems Administrator Resume Examples & Samples
- 2+ years of experience supporting Microsoft technologies in a distributed network
- Bachelor's Degree in Computer Science/Information Systems or a related field
- Previous experience with Server and Desktop operating systems, Active Directory, Exchange messaging and database systems
- Past experience implementing client/server networks
- Experience with VMware, provisioning and managing SANs
5
Junior Systems Administrator Resume Examples & Samples
- Implementation and operation of all IT infrastructure
- Analysis and documentation of systems and workflows
- Development and maintenance of software applications and tools
- Prior experience supporting IT infrastructure
- Prior experience writing scripts (e.g., shell, ruby, python)
- Solid understanding of Unix and TCP/IP fundamentals
- Solid conceptual understanding of algorithms and data structures
- Ability to handle loads up to 50 lb. and operate in confined spaces
6
Junior Systems Administrator Resume Examples & Samples
- Excellent communication and collaboration skills
- Excellent organizational skills, proven ability to prioritize multiple activities and objectives to thrive in a rapidly changing environment, with strong attention to detail
- Prefer Cisco and/or Vmware certification(s)
- A Bachelor’s degree in Computer Science or related discipline is a plus but not required
- 2-5 years’ experience with some or all of the following; Active Directory, Group Policy, DNS, VMware VSphere, SANs, Hyper-V, Exchange, SCDPM, Citrix XenApp/XenDesktop, Windows 2008, 2012 Servers, and SQL administration
- 2-5 years’ experience with WAN & LAN networking and protocols, and enterprise switches & Firewalls (Cisco, Meraki, Procurve, Fortigate)
7
Junior Systems Administrator Resume Examples & Samples
- Help troubleshoot issues, concerns or incidents as they arise within the ESC
- Helps configure systems, servers, firewalls and other components necessary to achieve proper resolution
- Perform some updates to restore and maintain the overall health of NGA IT services
- Conduct updates to the electronic dashboard and associated components
8
Junior Systems Administrator Resume Examples & Samples
- Complete initial assessment and triage of all cases as they are submitted to the CTS department
- Ensure proper routing of cases to correct team within CTS department based on requested work or reported issue
- Help in deployment of standard configurations for desktop and laptop computers
- Removal of malware and viruses on user issued equipment
- Staffing, support and care of the IT Bar at the company headquarters
- Tracking, restocking and reporting for IT Vending services
- Working with Client Services trainer to provide training services to PointClickCare staff on IT systems and equipment
- Providing technical support to remote offices as well as playing a key role in the technical onboarding of new remote sites
- Bachelor’s degree or Collage diploma in a relevant field (i.e. computer science, technology or information systems)
- 2-3 years of experience working within an IT support role. Experience within a professional services environment is considered an asset
- Experience working with Windows based systems, Apple OSX operating system, Microsoft Office and/or Office 365 considered an asset
- Ability to troubleshoot and repair hardware and software issues
- Solid experience with virus protection software
- Positive attitude, excellent communications skills, and the ability to work in a fast paced and professional team based environment
- Strong customer service background
- Ability to follow directions and work collaboratively
- Ability to prioritize and execute on a dynamic list of objectives
- Team player who can work with minimal supervision
- Ability to work a flexible schedule, which sometimes may include evening and or weekend hours as needed
- Possibility of travel
9
Junior Systems Administrator Resume Examples & Samples
- Deploy New Servers when needed, procure IP and DNS, setup firewall policies
- Retire old servers, and clean up Active Directory, DNS and IP entries, firewall policies
- Monitoring and reviewing system logs, Anti-virus/Anti-malware logs
- Backing up Servers, testing and verifying backups, file restores (Veeam and Dell Appassure)
- SharePoint server maintenance
- Sharepoint development and testing environment: setting up testing VM’s
- Monitor server and SharePoint site alerts utilizing Metalogix, Departmental Log management system, SCOM
- Web Based Calendaring system support (Calcium) -Documentation
- Vulnerability scan reporting and remediation utilizing Pediatrics and University vulnerability scanner -Firewall policy maintenance (Host and Datacenter firewalls) -Log management and reviews of system logs -Patch Management: verifying patches were installed, reviewing reports on patches not installed on Servers, OS, Application, Hardware and Storage -Maintain and review Antivirus and Antimalware software and updates
- SharePoint Development and Support
- Develop SharePoint forms
- Develop SharePoint Workflows
- Install SharePoint Updates
- SharePoint Systems Support
- Take part in On Call for afterhours Support
- F5 Administration
- Administration, Support, Patching of Pediatrics F5 Big IP appliances, and AMS, Internet Gateways
- Setting up and Maintaining Load Balanced Sites -Configure and management of Application Firewalls
- Professional Development
- Participate in self-Guided or instructor led professional training
- Attend conferences, and vendor learning sessions to keep up to date on latest technologies
10
Junior Systems Administrator Resume Examples & Samples
- Performs software application maintenance on assigned mission virtualized systems
- Detects, isolates, documents, quickly reports, and resolves system outages or problems encountered during operations of the operational system baseline, which includes collecting diagnostic data, restoring the system operation, developing workarounds, and other activities necessary for recovery of a system
- Install and maintain virtualized systems
11
Junior Systems Administrator Resume Examples & Samples
- Ten (10) years’ experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required
- Intermediate/Advance Linux user and server support. Responsibilities of this position include, but not limited to: user account administration, kick start installations, virtual server deployments, software installation, system updates, troubleshooting linux operating system and hardware failures, monitoring servers for health and status
- Proficient in the following: DNS, NFS, yum, LVM, rsyslog, VMware, Centrify, SAN configuration on physical server, networking, Big Brother/Xymon, Puppet, clustering, shell and Python scripting. Candidate must also have a working understanding of AWS and cloud computing
12
Junior Systems Administrator Resume Examples & Samples
- Advanced knowledge of the Linux operating system; (Red Hat or Centos) to include scripting/ OS configuration and patching
- Experience with implementation, troubleshooting, and maintenance of Virtualized enterprise server hosts in VMware, JVM (Java Virtual Machine)/Java based web applications and configuring and administrating LAMP Webservers
- Working experience using BASH/Perl, grep, awk, sed, tcpdump
- 5+ years experience with demonstrated proficiency in multiple disciplines including
13
Junior Systems Administrator Resume Examples & Samples
- Assist the Desktop Support team by providing tier 3 support to ensure top notch user experience in the studio
- Work closely with the engineering team and provide cost-effective solutions to optimize their workflow wherever possible
- Research and recommend innovative and, where possible, automated approaches for system administration tasks. Identify approaches that leverage the studios resources and provide the ability to scale horizontally
- Perform regular security monitoring to identify any possible intrusions or threats
- Perform periodic performance reporting to support capacity planning and, when needed, develop new policies/procedures to increase efficiency in order to support the rapid growth of the studio
- Repair and recover from hardware or software failures. Coordinate and communicate with the teams impacted
- Communicate/Coordinate with all teams effected during the implementation/maintenance of new technologies
- Able to work after hours as necessary to perform maintenance
- Bachelor’s Degree in CS or equivalent work experience
- 2 years of Windows System/Server administration including configuration, implementation, and management
- Must have experience building, deploying and managing Active Directory while utilizing DNS, Group Policy, SMTP, and IIS
- Outstanding troubleshooting/problem solving skills. Must work well under stressful situations
- Prior experience providing support for 300+ users in a production environment
- Must have extensive knowledge with the following technologies: TCP/IP, NAT, VoIP, DHCP, DNS, LAN, WAN, Firewalls, SSH, FTP, SFTP, WLAN, VPN, IPSEC, SNMP, SMTP, OS X, NFS, NAS, MySQL, MS SQL, IOS, Android, Google Apps, VMware Virtualization and hardware/software RAID configuration
- Must have proficiency with Windows 2008 & 2012 Server, Windows 7, Windows 8, Mac OS X, VMware ESXi, vCenter, and Linux operating systems (CentOS, Ubuntu, Debian mostly)
- Maintain/Monitor/Improve WAN and LAN, VLAN connectivity, routing, firewalls, load balancers, and other network security devices
- Must have experience with clustered VMware ESXi environment(s) and vCenter
- Must have knowledge of source control ( Git, Perforce, SVN )
- Able to work with little supervision
- Experience with Dell hardware: Servers, Workstations, laptops, and PowerConnect switches
- Familiarity with maintaining in-house Jira/Confluence
- Experience using Amazon Web Services, Google Apps, and cloud-based services
- Experience using automation tools such as Chef, Puppet, Ansible or Salt are a plus
- Scripting and coding knowledge is a plus
- Any related certifications such as MCSA, MCSE, MCP, CCNA, VCP or A+ highly desired
- Preferred knowledge of the games industry, but not essential
14
Sccm Junior Systems Administrator Resume Examples & Samples
- Bachelor's Degree and 2 years of related experience or 6 years of related experience
- Security+ CE (must be enrolled and current in CE program)
- Windows Server Certification (MCSE, MCSA, MC-ITP, ect)
- Strong system administration skills, demonstrated knowledge of Active Directory, SCCM/SCOM
- 4+ years of systems administration in the Microsoft Windows environment with particular emphasis in Active Directory support, with complex OU structures, group policies, account management
- 4+ years of experience supporting complex environments with Microsoft’s System Center Configuration Manager (SCCM) and Active Directory, to include creating, testing and packaging scheduled deployments, designing complex group policy configurations
- Experience with database concepts, structured query languages and report generation
- Ability to dissect, analyze, troubleshoot and fix scripted “packages,” login- scripts, etc
- Must have scripting experience - PowerShell, VBScript, Batch, etc
- Willing to work outside normal hours on occasion (on-call situations)
- The ideal candidate must be able to work independently as well as in a group
15
Junior Systems Administrator Resume Examples & Samples
- Maintain existing systems, both Linux-based and Microsoft Windows
- Implement and maintain SAN and VMware servers
- Manage and maintain servers supporting corporate applications
- Respond to incoming calls from our Head Office staff on a rotational basis
- Troubleshoot network infrastructure- related issues
- Prepare and configure network hardware for stores
- Maintain and develop Prism packages
- Manage user and group accounts in Active Directory and Gmail
- Maintain back-up tape library and prepare shipments for offsite storage
- Develop new scripts and maintain current scripts for various files transfers and server maintenance
- Support and administer all network assets, users and security policies
- Assist Head Office IT related issues and participate in seasonal projects
- Participate in an on-call overnight rotation
- Perform other tasks as required
- College degree in MIS or equivalent
- Minimum 2 years experience as a technician
- Must be fluently bilingual in French and English
- General PC troubleshooting and repair knowledge
- Knowledge of Linux and Prism packaging deployment
- Scripting experience in BASH, PHP and PowerShell
- Programming experience in .NET is considered an asset
- Must be available to work flexible shifts (including weekends or nights)
- Excellent troubleshooting skills and eager to learn
16
Comf Junior Systems Administrator Resume Examples & Samples
- Optimizes system operations and resource utilization to maintain system capacity as directed
- Provides assistance to stakeholders in accessing and using business/computer systems
- Monitors and supports computer processing
- Coordinates input, output, and file media
- Distributes output and controls computer operation
- BS or equivalent + 0 yrs experience
- Possesses 2 years’ general experience that includes 1 year in a systems administration or related activities
- Specialized experience includes
17
Comf Junior Systems Administrator Resume Examples & Samples
- Communication skills for to communicate with support personnel, customers, and managers
- Possesses 2 years’ general experience that includes 1 year in a systems administration or related activities. Specialized experience includes: administrating UNIX, Windows, and/or open systems
- Experience in the following subjects is required
18
Junior Systems Administrator Resume Examples & Samples
- Understanding of Microsoft networking and domain technologies
- Comprehension of computer technology and ability to quickly learn related concepts and new software products
- 1-3 years’ experience with system administration, system patching and related duties
- A+ certification
19
Junior Systems Administrator Resume Examples & Samples
- Bachelor’s Degree and 0 of experience or 4 years of related experience
- Active Security+ Certification
- Working knowledge of the Navy’s DADMS/DITPR-DON, eMASS and NAV-IDAS online system management and procurement tools. Experience developing information security policies and standards
- Strong understanding of DoD and DoN regulatory compliance drivers and requirements relevant to information security and data protection
- Understanding of network, system, application and data protection standards, benchmarks, processes, applications, tools, and techniques
20
Junior Systems Administrator Resume Examples & Samples
- Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
- Configure, support, and administer Active Directory and Windows Server technologies
- Assist in the Installation, configuration, and implementation of the local network
- Maintain Disaster Recovery documentation
- Responsible for maintenance of server hardware and software within SLA’s
- Responsible for routine daily backups
- Performs special projects or tasks as assigned
- Handle support calls
- Associates Degree in Information Technology or equivalent work experience
- At least Microsoft or Datacenter equivalent experience required
- 2+ years working experience with Microsoft Windows XP\Windows 7, Windows 2003, 2008, 2012, Active Directory and Exchange 2007/2010 configuration and administration
- At least 1 year of experience with virtualization technologies
- Previous experience with shared storage administration strongly preferred
- Knowledge of HIPAA and SOX data privacy practices and laws. Excellent verbal and written communication skills
- Strong analytical, conceptual and problem solving skills
- Strong ability to work independently or in a team-oriented, collaborative environment
- Strong attention to detail and ability to multi-task
- Strong Customer Service Skills
- Strong ability to prioritize and execute tasks in a high-pressure environment
- Solid grounding in core enterprise applications, including Email, Database, Faxing, Networking
- Excellent architecture and technical support documentation skills
- Demonstrated ability to effectively analyze and resolve problems and be assertive in presenting solutions
- Ability to organize and set priorities according to situational demands and work effectively under stress and with minimal supervision
- Demonstrated skill in providing a high level of customer satisfaction to end-users
21
Junior Systems Administrator Resume Examples & Samples
- Resolves basic software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs
- Performs basic troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning
- Upgrades routine system software and hardware components as required to meet business needs. Uses prescribed protocols and procedures to ensure upgrades are occurring in accordance with established parameters
- Upgrades and configures basic system files and services to enhance performance
- Zero or more years of experience with computer systems or networking
- Experience working with software installation/upgrading procedures
- Communication skills for communicating with support personnel, customers, and managers
22
Junior Systems Administrator Resume Examples & Samples
- Collects and reviews system data for capacity and planning purposes
- Analyze capacity data and develop capacity plans for enterprise-wide systems
- Maintain and manage system infrastructure and security requirements
- Manage computers and servers by monitoring performance, configuration, maintenance and repair
- Oversee, recommend and implement appropriate level database solutions and enhancements
- Develops and maintains appropriate system documentation
- Oversees the maintenance of a library of system-supporting process and procedure documentation
- Assist general help desk responsibilities where needed, troubleshoot in-house company machines and provide phone support to remote users
- This is a temporary to hire position located in Lake Oswego, OR and is offered through Volt Workforce Solutions. We are among the largest IT Staffing Companies in the US for contingent/temporary and direct hire placements, and support many of the top rated companies
- Must have 3+ years previous support/administration experience in a client-server environment
- Bachelor’s degree is highly desired
- Must have experience with Windows systems, Active Directory, Exchange servers and Group Policy
- Must have strong communication and problem solving skills, along with the ability to work collaboratively within a team
- Our Recruiter will initiate a phone call to you and give you immediate consideration should your resume meet the job requirements. Please rest assured that if your resume matches what is reflected in this job posting, you should receive a phone call from a Volt Recruiter to discuss this position with you. Volt has a talented and optimistic staffing team focused on the quality of your career
23
Junior Systems Administrator Resume Examples & Samples
- Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met
- Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately
- Experience working with Windows XP and later version operating systems
- 1+ years of technical training in computer support
- 1+ years of technical or customer support experience
- Experience with solving computer-related problems
- Experience with company escalation policy
- Must be able to clear NACI background investigation
- Experience using and configuring MS Internet Explorer
- HDI, customer service certifications are preferred, but not required
24
Junior Systems Administrator Resume Examples & Samples
- Provide excellent customer service to internal customers
- Provide tier 1 support for issues and questions from end users
- Maintain help desk ticket management system and distribute requests appropriately
- Maintains inventory system for desktop/laptop and peripheral equipment
- Submits purchasing requests for required equipment as necessary
- Maintains communications with other departments to ensure systems meet expectations
- Initialize, image, and maintain desktops and laptops using Windows and Mac operating systems
- Assist and coordinate office/cube moves
- Proactive maintenance and upgrades of servers and related equipment
- Provide basic user training for standard software packages and basic equipment (e.g. MS Office, SharePoint, printers, telephones, etc...)
- Maintain documentation for equipment, licenses, and maintenance records
- Proactive maintenance and upgrades of servers and related equipment as per direction of Corporate IT
- Proactive maintenance and upgrades of computers and related equipment
- Assist in webcasts, preparing for meetings, and other similar tasks
- Provide tier 2 support for issues that junior members of the team have escalated
- Sharing of knowledge with team members to provide cross-training
- Ensure the department is meeting its goals and targets for customer service and timeliness
- Continuous improvement and growth focused on technical and professional skills
- 2 years desktop / client support experience minimum
- In-house desktop support preferred
- Exposure to Help Desk ticketing system preferred
- Expert level proficiency in: Desktop hardware, Desktop operating systems (Windows &/or Mac OS)
- Expert level problem solving skills and analytical ability
- Thorough knowledge of Desktop administration best practices in relation to: Software installation; hardware installation; desktop configuration; hardware diagnosis
- Exposure to networking fundamentals
- Research, test and implement Desktop technologies and software to meet customer needs
- Develop hardware and software training materials and provide customer training as needed
- Assist in maintaining documentation, customer profiles, desktop inventories
- Ability to interface with a wide range of personalities
- Technical curiosity and exploration of new and varied technologies
- Strong personal and professional initiative with a focus on the success of the team and organization
- Effective written and verbal communications skills
- Be able to think strategically and act tactically. Willing to roll up your sleeves and do what needs to be done
- Uphold and evangelize Allrecipes core culture values and the Allrecipes brand values in every day responsibilities
- Be a problem-solver, not just a problem alerter. Problem solvers are the real innovators in this world and Allrecipes appreciates this quality in an individual
25
Junior Systems Administrator Resume Examples & Samples
- Assist with set-up, configure, test, maintain, monitor, and troubleshoot Microsoft Hyper-V hypervisor servers
- Provide support services such as data protection (backup and systems security), Microsoft Windows 2008 Active Directory (to include Group Policy management), SMS/SCCM, WSUS, DHCP, DNS, Microsoft Exchange services, client imaging, file and print services, and other server/network application services
- Bachelor's degree and 1+ year of related technical experience. Additional years of relevant experience may substitute for a degree
- Large Enterprise-level IT Experience in supporting multiple Operating Systems and environments
- Currently possess DoD 8570 certification at IAT II, Security+ce
- Currently possess an active TS/SCI security clearance
- Currently possess Microsoft certifications
- Knowledge of Microsoft Hyper-V
26
Junior Systems Administrator Resume Examples & Samples
- Windows Server systems administration
- Installation and configuration of Windows servers in production, QA and development environments
- Participate in desktop support and administration of Windows operating system as needed
- 24x7 escalation support
- 4+ Windows Server administration experience in an enterprise production environment
- Experience building, troubleshooting and maintaining Windows 2008 and 2012 Servers
- Strong knowledge of AD, TCP/IP, DNS, SMTP, CIFS
- Patch Management experience
27
Comf Junior Systems Administrator Resume Examples & Samples
- Provides system administration services ensuring the systems hardware, operating systems, software systems, and related procedures adhere to customer approved production configurations, government system availability, and reliability standards
- Is part of a 24/7/365 system administration team that monitors and supports the computer processing activities to verify integrity and availability of all hardware, interfaces, server resources, systems, and key processes
- Specialized experience includes: administrating UNIX, Windows, and/or open systems
- Must have Red Hat Enterprise Linux (RHEL) - Red Hat Enterprise 4.x, Microsoft Windows Server, and XSG Virtual Servers experience
- Nice to have: BMC Remedy, General knowledge of scripting languages, NetIQ monitoring,
- Other required skills: Virtual Servers, DoD Experience, Loading Balancing
- Must have a CompTIA Security+ Certification and an active secret clearance
28
Junior Systems Administrator Resume Examples & Samples
- Maintains, monitors, evaluates and/or manages the following
- Bachelor’s degree required in Computer Science, Network Administration or related IT field. (In lieu of degree requirement, may consider an equivalent combination of education and experience.)
- Microsoft Certified Systems Administrator certification a plus
- Required Length & Type of Experience
- A minimum of three (3) years of prior experience in an IT System Engineer or Systems Administration role
- Desktop application skills (MS Office, Exchange, Outlook, SharePoint, etc.)
- Wi-Fi, Networking, TCP/IP configuration and troubleshooting skills
- Proficient in Microsoft Office including Word, Excel and Outlook as well as a demonstrated ability to utilize applications within ERP software (i.e. SAP, Oracle)
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external
- Ability to deal with difficult situations in a diplomatic and professional manner
- Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues
- Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation
- A positive approach and willingness to learn coupled with the ability to work in a team environment
- Ability to promote collaboration, coordination, and teamwork across organizational boundaries
- Ability to manage multiple priorities and juggle between divisional, local and corporate management and demands
- Ability to work under pressure to meet deadlines, both independently and collectively
- Exceptional organization, time management, customer service, project estimating and problem solving skills
- Ability to design practices processes and procedures allow managing from a distance; can influence people and results remotely
- Employee will regularly be required to remain stationary for extended periods
- Employee will regularly be required to transverse through office locations
- Employee will frequently be required to actively listen and exchange information
- Employee will be required to observe and assess information
- Requires frequent use of computer and telephone
- Occasionally be required to move and/or transport up to 100 pounds with the aid of material handling equipment
- Employee will frequently be required to position self and move and/or install (i.e. for cabling) equipment
- While performing the duties of this job, the employee can be exposed to moving office machine parts
- While performing the duties of this job, the employee is occasionally exposed to moving office machine parts
- The noise level in the work environment is usually moderate and work performed in a standard office environment
- This position requires the carrying of a cell phone and managing escalation of afterhours support issues
- Occasional overnight travel may be required
29
Junior Systems Administrator Resume Examples & Samples
- Support and maintain servers, file systems and services
- Front-line support. Provide front-line support response to users, escalating directly to mids and management when appropriate (Linux, Windows and MacOS)
- Maintaining and escalation support of DNS, DHCP, Active Directory,WDS, WSUS, Mail, Web, storage servers and Application licenses
- Application support - Perform network installations of the software, install and verify node-locked and floating licenses, install and verify user environment variables. Support and mentor the Systems Runners when required
- Previous experience with Linux, Windows or Mac systems administration
- A strong academic background in Computer Science or similar
- Flexible
- Excellent communication and interpersonal skills
- Previous experience working in a multi-site or global environment
- Previous experience within the post production or high-performance computing fields
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Junior Systems Administrator Resume Examples & Samples
- A minimum oftwo (2) years of prior experience in an IT System Engineer or Systems Administration role
- Desktop application skills (MS Office, Exchange, Outlook, Sharepoint, etc.)
- Ability to design practices, processes and procedures which allow managing from a distance; can impact people and results remotely
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Junior Systems Administrator Resume Examples & Samples
- 3+ years of experience (minimum) with systems administration, virtualization, server administration
- Must currently possess an active TS/SCI
- Curerntly possess an active TS/SCI CI/Poly Clearance
- 1 year experience implementing and administering NetApp® data storage solutions in multiprotocol environments. NetApp® Certified Data Administrator certification (desired)
- The ability to conduct research and to develop solutions for emergent issues
- Experience with the secure design, development, implementation, operation, maintenance, and accreditation of national security systems
- Background in, knowledge of, or ability to install, configure, and maintain UNIX (both in a physical and virtual environment). UNIX certifications a plus
- Ability to work from a Command Line Interface (CLI)
- Experience with system performance tuning and monitoring
- Background in or knowledge of Security Technical Implementation Guides (STIGs)
- The Microsoft Certified Solutions Associate (MCSA) certification in Windows Server version 2008R2 or newer (desired)
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Junior Systems Administrator Resume Examples & Samples
- Virtualization: VMware preferably, they also run Hyper-V
- Active Directory: user access, group policy
- Ticketing systems - any. They use Issue Track which is not common. Looking for someone to have an understanding of the processes of a ticketing system
- 75% operations/ tickets including troubleshooting and builds
- 25% project work
- Prompt response to system outages or service problems
- Prompt response to user requests for technical assistance
- Change control processes are followed according to Whiting standards
- Security issues are resolved and documented
- Projects are planned, documented, and approved
- Projects are completed on time and meet all requirements
- Assist in the creation and updating of all technical infrastructure documentation
- Attend required meetings and training
- 1-2 years of experience supporting Microsoft server infrastructure
- MCP or equivalent experience
- Proficient installing, maintaining, and troubleshooting Windows operating system and enterprise applications
- Familiar with VMWare or Hyper-V in an enterprise environment
- Familiar with various infrastructure hardware such as SAN, NAS, load balancers, and backup devices
- Familiar with network topologies and devices
- Experience with issue tracking systems
- Familiarity with LINUX
- Familiarity with enterprise monitoring solutions
- Proficient communication skills at all level
- Ability to learn new technical concepts quickly and readily
- Ability to work in a team environment, as well as on an individual, unsupervised basis
- Physically able to perform all duties including lifting up to 50 lb. and driving long distances
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Junior Systems Administrator Resume Examples & Samples
- Windows Administration (1-3 years experience) Server 2008, 2012
- VMware: most of the environment runs 5.5 or 6
- Active Directory: user access, group policies
- 100% operations/ maintenance, no new implementations or migrations
- Four-year degree in related field, or equivalent experience preferred
- At least two years of advanced technical support in a structured team environment
- At least two years of customer service experience
- Proven ability to understand, interpret, and glean results from complex technical relationships
- Project Management experience with proven on-time, on/under budget track record is preferred
- Advanced troubleshooting and repair skills of computers, printers, and related peripherals
- Understanding of software configurations, compatibilities, and licensing
- Knowledge of network printers, Windows XP, 7, Office 2007, 2010, and 2013
- Knowledge of Server Operating Systems Windows Server 2003-2012R2
- Understanding of VMWare, Citrix, ADUC, GPO's, and Service Now
- Knowledge of related industry best practices
- Strategic, tactical, operational and financial understanding of an IT environment
- Must be able to repeatedly lift up to 50 lbs
- Must be authorized to work in the United States
- Demonstrates commitment to providing Quality Customer Experience (QCE)
- Excellent service-driven customer-focused skills
- Proven ability to work in both a team environment and independently. Exhibit a high level of individual initiative
- Calm, clear, and level-headed leadership, at all times. Effectively lead a results-oriented team environment
- Create and promote a professional, results-oriented, metrics-related team environment
- Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks
- Ability to work with minimal or no supervision. Ability to take direction from all levels
- Excellent reading, oral, written and interpersonal communications skills
- Work from verbal and written instructions of varying levels of detail
- Proven ability to absorb, master and leverage emerging technologies. Exceptional troubleshooting and problem solving abilities
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Junior Systems Administrator Resume Examples & Samples
- Responsible for assisting with the design, execution, and support of IT initiatives and special projects, as well as maintain the current infrastructure and administrative systems
- Manage and maintain all aspects of our Systems including: AD, DNS, SQL, VMware, SharePoint, backup solutions, SCOM, DFS, and SCCM
- Manage and maintain all aspects of our infrastructure including: firewalls, switches, routers, WAPs, Servers
- Configure and architect solutions based on industry standard best practices that also conform to all SOX and PCI compliance
- Ensure the proper monitoring and maintenance protocols are in place to ensure the highest amount of uptime and health of all systems
- Maintain system to achieve compliance with HIPAA / HITECH for systems handling protected health information (PHI)
- Install, support and maintain new software providing both on-site and remote support
- Suggest and provide IS solutions to management
- Manage assigned projects to deliver services in accordance with established objectives
- Much of the work completed is after normal business hours, availability is expected and required
- Triage and respond to issues during and after normal business hours
- Self motivating and willing to take initiative to learn new technologies
- Creative problem Solving Skills
- Proactive in problem solving and identifying opportunities for improvement
- Must work well independently and as a team
- Solid communication skills, both written and verbal. Must feel comfortable communicating by all means including in person, phone, email, and IM
- Microsoft AD and Related Products: LDAP, AD, DNS, DHCP, GPO
- VMWare 5.0 or greater
- SharePoint 2010 or greater
- Server 2003 / 2008(r2)
- Microsoft SQL Server 2008 or Greater
- SCOM / SCCM
- Networking Equipment including Cisco, Juniper & Palo Alto
- VPN, TCP IP, FTP, SMTP
- Wireless and Core Networking
- DFS / File Shares
- Bachelor’s Degree in Computer Science, Information Systems, or related field is preferred
- 2-3 Years of enterprise level experience
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Junior Systems Administrator Resume Examples & Samples
- Jr. System administrators are in charge of installing, supporting and maintaining servers or other computer systems. Other duties may include
- Maintaining the computer system of a company
- Provide end-user support, resolving technical issues and provides technical assistance for all Operating system
- Provide remote support through phone or end-user via phone
- Set up new-users with equipment and appropriate access to the company’s system
- Maintenance of the business software applications
- Implements, installs, configures, monitors, trouble shoots and evaluates existing and new operating systems
- Confers with database programmers, analysts or other system administrators
- Directs technicians who are involve in diagnosing and correcting systems related to failures and performing system management and determines logical solutions
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Junior Systems Administrator Resume Examples & Samples
- Support and maintain infrastructure
- Provide front-line support, resolving issues where possible and escalating more complex issues directly to senior members of the team
- Organise technical runner, when available
- Scripting or programming knowledge
- Previous experience working in post production
- Previous experience working within a multi-site environment
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Junior Systems Administrator Resume Examples & Samples
- Ensures the availability and efficiency of ProQuest’s Unix/Linux infrastructure
- Possesses the ability to work under pressure and during “off hours” to resolve technical problems which result in system downtime or degraded service. Supports and enhances the virtualization and converged infrastructures supporting ProQuest’s online systems
- Monitors systems to ensure that automated and manual activities complete successfully, perform planned and unplanned changes in the production environment, provide support for after-hours maintenance activities in the production environment. Works as a technical member of project teams which will recommend the proper course of action for the proactive fulfillment of ProQuest’s current and future business system’s needs
- Works as a technical member of project teams to recommend the proper course of action for the proactive fulfillment of ProQuest’s current and future business system needs
- Proactively develops automated procedures for the ongoing support of systems
- Works with vendors and other IT groups to resolve issues
- Bachelor’s Degree in Computer Science, Telecommunications, Management Information Systems or related field plus 1 or more years of experience in a technical role, or an equivalent combination of skills and experience
- 1 or more years’ experience supporting Unix/Linux Systems (CentOS, RedHat Linux)
- 1 or more years’ experience in environments with a customer facing production environment
- 1 or more years’ experience supporting and managing changes in a 24x7 online production environment
- Some experience developing infrastructure automation tools and processes
- Some experience with Puppet, Chef, or other configuration management and deployment tools
- Demonstrated knowledge of all of the following: Virtualization, TCP/IP, NFS, SAN Storage, troubleshooting multitier client server systems
- Familiarity with the components that comprise an online service infrastructure including Unix/Linux and Windows servers, network switches, routers, data circuits and applications
- Excellent problem solving and fault-diagnosis skills, especially for large complex systems
- Ability to work independently and in a team environment generating trust and building alliances with coworkers
- Ability to coordinate and prioritize many simultaneous projects and interrupt driven activity simultaneously
- Ability to work well under critical time constraints and pressure
- Excellent interpersonal and communications skills
- Ability to work effectively across department boundaries
- Ability to assess risk and make timely decisions
- Some Storage Management experience (SAN / NAS)
- Professional certification with RedHat, VMware, EMC, Cisco, and/or Amazon Web Services
- Continues to increase expertise by staying current with industry trends through review of technical journals and ongoing education
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Junior Systems Administrator Resume Examples & Samples
- Middleware/Websphere experience
- Windows and/or Linux OS experience
- Excellent communication
- Customer service skills
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Junior Systems Administrator Resume Examples & Samples
- Leading delivery of onsite & offsite development teams
- Setting development priorities & ensuring on-time delivery
- Provide best practices for all aspects of the product/service lifecycle and deliver quality solutions that meet desired business outcomes
- Provide technical vision and subject matter expertise for enterprise platform development
- Partners with Product Owners and business stakeholders to identify, prioritize, incubate, and introduce innovative solutions to the ADP product portfolio
- Collaborate to develop conceptual and detailed development plans, and work with internal and external resources to drive the plans to completion
- Evaluate and select technical solutions based on business requirements and standards
- Own the strategic, tactical, and operational aspects of the product development
- 3+ years of experience leading and coaching software development teams in an agile model
- Able to bring clarity and progress to topics despite being given conflicting requirements
- A knack for talent evaluation and driving significant organizational change
- Results-focused and passionate about driving teams to build innovative solutions
- Experience with agile development methodologies and promoting a continuous improvement mindset and culture
- Process driven spirit and mindset who can remain upbeat and creative in a changing business and customer climate
- A deep customer focus with the ability to align product and technology strategy to key customer pain points
- Enjoys building things from scratch, prefer experimenting with new ideas vs. following the conventional path and aren't afraid to fail as long as you learn from it
- Passionate about innovation, particularly how large organizations can use various technologies, partnerships, and even educational institutions to accelerate innovation efforts
- Experience in developing product platform
- 10+ years of application development experience and having full application development to deployment experience
- Experience with (SDLC) software methodologies such as Scrum/Agile
- Experience in Event based systems, integration technologies (MQ/Message Broker, Kafka/Camel, etc.) Kafka, Camel
- Experience in J2EE, Design Patterns and SOA/Integration technologies
- Familiarity with Puppet, Artifactory, Jenkins, GIT, Maven
- Experience with DSL software development languages environments
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Junior Systems Administrator Resume Examples & Samples
- Manage the design, deployment, monitoring, maintenance, upgrade, patching and support of all Windows servers, operating systems, hardware, software, and peripherals
- Assist in managing and maintaining Office 365 suite of products
- Assist in the management of Office 365 SharePoint and OneDrive for Business
- Assist in the management of Microsoft licensing
- Manage and maintain login scripts and GPO
- Assist in the management of SQL Server databases
- Benchmark, analyze, and report on the Windows infrastructure to maintain system scalability, integration, redundancy, performance, and functionality
- Provide end-user services escalation requiring Windows administrative assistance for help desk services where necessary
- Manage and maintain backups and data retention
- This position requires the applicant to be on a rotating on-call schedule
- Expert level proficiency with Microsoft Windows Server products (3+ years)
- Extensive hands on experience in the administration of Windows Active Directory
- Experience with Microsoft Office 365 suite of products
- Experience with GPOs
- Experience with backup software and data retention policies
- Working knowledge of x86 Hardware, especially HP and Dell servers
- Experience with Windows server 2008 - 2016
- Experience with Microsoft SQL 2012 - 2016
- Experience with supporting tools; such as SCCM
- Experience with backup solutions; such as Commvault
- Experience with NAS and SAN storage devices
- Knowledge of Fiber channel and ISCSI
- Experience with Ethernet networking
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedures manuals
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Knowledge of Internet, spreadsheet, and word processing software
- The employee is frequently required to sit and talk or hear
- The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms
- The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
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Junior Systems Administrator Resume Examples & Samples
- Microsoft Windows operating systems
- Microsoft Server operating systems
- Microsoft Windows Internet Information Services (IIS)
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Junior Systems Administrator Resume Examples & Samples
- Active Secret clearance with the ability to obtain a Top Secret-SCI
- Bachelors and 0 years’ experience or 4 years of related experience with a HS/GED
- Experience Microsoft Office and Active Directory
- Windows Server experience a plus
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Enosc Junior Systems Administrator Resume Examples & Samples
- Demonstrate problem solving and communication skills
- Ability to follow documented processes and provide recommendations for process improvement
- Demonstrate ability to document issues and escalate as required based on policy and impact to Enterprise Services
- Monitor Servers and Services through vSphere, and SCOM monitoring tools
- Conduct remote sessions with Dameware and Remote Desktop Connection
- Conduct basic troubleshooting in Server 2008 R2 and Server 2012 R2
- Conduct physical inspection of Data Center Servers
- Ability to perform Server maintenance tasks and document results
- Ability to update daily task logs and event tracking in SharePoint
- Ability to update status reports
- Ability to coordinate events with supporting teams and report status updates
- High School diploma or equivalent and two (2) years or more of related experience
- Experience using an enterprise ticketing system
- Knowledge of Microsoft Windows operating systems and Microsoft based applications and technologies
- Ability to perform system administration functions from an operational run book
- Demonstrate capacity for organization and prioritization in a dynamically changing environment
- Demonstrate ability to work as an effective team member
- ITIL v3 Foundations Certification Work Schedule
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Junior Systems Administrator Resume Examples & Samples
- Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
- Oversee the daily performance of server, software and network performance
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
- Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
- Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Confer with staff, users, and management to establish requirements for new systems or modifications
- Analyze network data to determine network usage, disk space availability, or server function; and
- Configure security settings or access permissions for groups or individuals
- Assist senior level administrators with daily tasks as needed
- Performs other related duties as assigned or requested; and
- Uphold company team norms, visions, values, and critical goals
- Will be located in Alaska for 4 months out of the year (May-Aug) - Per Diem
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Junior Systems Administrator Resume Examples & Samples
- Administration and development of Engineering Computing Center environment
- Researches, installs, and tests various solutions to ensure the reliability of the Unix and Windows systems in the ECC, in support of the needs of the various Engineering departments
- Ensures the reliability of Unix, OS X, and Windows workstations and servers
- Recommends initiatives and implements changes to improve operational and service quality
- Researches, designs, and implements new solutions for the ECC environment
- Develops in-house support and online help-me resources for the ECC
- Works with other ECC staff in developing, researching, and implementing a long-term strategic plan
- Provides recommendations for budget planning
- Second-tier technical support and troubleshooting
- Researches and implements resolutions for various hardware and software issues that arise within the School of Engineering
- Performs proactive system monitoring, verifying the integrity and availability of hardware and software resources, reviewing system and application logs
- Interacts with end users to answer day to day questions as second-tier support
- Liaises with hardware and software vendors for technical support, as necessary
- System administration support to School of Engineering users
- Provides laptop support for faculty and staff
- Works with other ECC staff to research resource requirements
- Meets with faculty and staff to understand their computing needs and negotiate acceptable service quality level
- Documentation and training
- Develops operational documentation for critical ECC systems including disaster recovery
- Creates and updates various documentation related to systems, infrastructure, and software administered
- Assists in development of student training program
- Provides mentoring to student staff
- Accepts that on occasion and depending on the situation will be required to work beyond and in addition to the traditional work schedules/hours including project work and responding to failures/emergencies
- Required to support the School of Engineering during emergencies as needed to meet operational requirements
- Other duties/tasks as assigned by this person’s supervisor
- Must be able to handle and operate equipment which can be located in racks or on tall shelves up to 8 feet in height and weighing up to 75 pounds
- Must be able to work in confined spaces: above ceiling spaces, in and under furniture
- Considerable time spent at a desk using a computer terminal
- May be required to travel to other buildings on the campus
- May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations
- May be required to occasionally travel to outside customers, vendors, or suppliers
- Typical office and computer lab environment
- Mostly indoor office environment with windows
- Offices with equipment noise
- Offices with frequent interruptions
- Data centers, server rooms, wiring closets, and other locations where equipment is located, including exposure to loud noise, varying temperatures, low light, and tight spaces
- Working knowledge of Windows and Unix administration in networked, multi-user environments
- Working knowledge of Ethernet and TCP/IP networking
- Working knowledge of networked OS and application deployment
- Working familiarity with scripting and task automation
- Understanding of system and network security
- Understanding of virtualization
- Understanding of network storage and backup
- Strong hardware and software troubleshooting skills
- Strong interpersonal, written, and verbal communication skills
- Self-starter who shows initiative to proactively identify and resolve issues
- Willingness to accommodate a flexible work schedule, including nights and weekends
- Able to quickly acquire and apply new skills
- Able to quickly learn and understand complex systems and environments
- Ability to handle multiple projects and deadlines
- Works effectively under limited supervision
- At least 3 years of experience in administration of large, heterogeneous Windows/Unix environments
- Bachelor’s degree (or equivalent experience)
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Junior Systems Administrator Resume Examples & Samples
- Monitor the Remedy ticket queues, troubleshoot and resolve assigned hardware, software and LAN/WAN trouble tickets
- Fulfill Service Requests such as workstation moves, software installations and equipment configuration changes
- Verify with the customer that the issue has been resolved to their satisfaction
- Update tickets following a documentation standard template, stating or restating the Issue, Actions Taken, and Next Actions Needed
- Create Active Directory computer and user accounts
- Assist in managing Windows Server 2008-2012 configurations, security patches and applications
- Provide support for VPN connectivity via Cisco VPN client and RSA token and/or smartcard
- Consult and coordinate activities with Engineering, Security, and Service Desk personnel
- Communicate plans, progress, and issues in a timely manner
- Participate in the weekly on-call duty rotation, providing after-hours support to customers and supported equipment
- Support peripheral devices including scanners and printers
- Support mobile devices such as iPhones, iPads, Androids, Tablets and Air Cards
- Support business continuity plans and site readiness
- Maintain system backups utilizing Symantec NetBackup, and regularly conduct testing of restored data
- Documents, tracks and monitors all problems and requests to ensure a timely resolution
- Consistently meets the service target objectives and ticket resolution rates
- Performs other duties or special projects as assigned
- Ability to communicate effectively with management and all levels of the customer’s organization to identify needs, evaluate solutions, identify opportunities for improvement and build customer relationships
- Demonstrated initiative with a strong sense of urgency and purpose
- Proven success in the development of customer-centric solutions
- Demonstrated knowledge of industry best practices and the ability to understand complex and advanced technical concepts
- Demonstrated success in customer service and relationship building
- Ability to complete multiple projects simultaneously, and in a timely manner
- Ability to work independently in a dynamic environment
- Comprehensive knowledge of operating systems and office productivity software (Preferred: Microsoft Windows, Microsoft Office, SharePoint, and Adobe Acrobat)
- Familiarity with WAN devices, circuits, cabling, voice communication systems and facilities management
- Working knowledge of operating endpoint management tools and reporting (Preferred: Microsoft SCCM or similar such as BigFix, Tivoli, LANDesk, or Altiris)
- Experience using IT Service Management software (Preferred: Remedy and ServiceNow or similar such as HEAT, Siebel, Unicenter)
- Must be able to bend, kneel, stretch, crawl and lift or move up to 50 pounds
- Proven success in providing excellent customer service
- Demonstrated knowledge and the ability to understand basic technical concepts
- Ability to complete tasks simultaneously, and in a timely manner
- Basic familiarity with WAN devices, circuits, cabling, voice communication systems and facilities management
- Basic familiarity with operating endpoint management tools (Preferred: Microsoft SCCM or similar such as BigFix, Tivoli, LANDesk, or Altiris)
- Experience using IT Service Management software (Preferred: ServiceNow or similar such as Remedy, HEAT, Siebel, Unicenter)
- Must be able to bend, kneel, stretch, crawl and lift or move up to 50 lbs
- Associate’s degree in Information Technology or related field
- 5 or more years of experience providing technical support in an enterprise environment
- Professional Certifications: MCSE, MCITP, A+, Security+ and/or Network+
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Junior Systems Administrator Resume Examples & Samples
- Experience, installing, automatingand troubleshootingWindows, Linux,Mac OSsystems
- Experience using the Linux command line
- Basic understanding of network fundamentals(LAN, WAN, VPNs)including IP addressing, DNS, DHCP
- Basic understanding of Group Policy and Active Directory
- An engineering and/or IT qualification such as a BTEC, HND or Degree would be desirablebut not essential
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Junior Systems Administrator Resume Examples & Samples
- Responsible for all internal and external server and Active Directory infrastructures. These include
- Install and maintain Windows on physical servers and virtual machines
- Domain Administrator responsibilities related to Active Directory such as Schema changes, Group Policies, DNS, DHCP, and other AD related tasks
- Planning and design for growth and to meet current and future traffic
- Analyze event logs and troubleshoot for issues, performance tuning for health monitoring of environment
- Perform operational support and break/fix resolution
- Routine maintenance and security patching
- Develop automated processes and scripts such as PowerShell
- Work with VMware virtual machines and provisioning servers within a virtualized environment
- Another major role for this position is desktop end user support
- Provide end-user support on all hardware and software issues that arise
- Provide phone support for off-site personnel
- Configure desktop hardware and software for new and existing users
- Maintain printers and related hardware/software as required
- Support and configure smart phones including iPhones and Android devices
- Test problem hardware and software to determine cause and possible resolution
- Proactively monitor desktop systems and software for problems and/or deficiencies (i.e. lack of necessary hardware, persistent software problems, etc.)
- Manage and monitor IT ticket log for open/existing problems and resolutions
- Security Operations duties and responsibilities
- Perform infrastructure hardening and vulnerability assessments
- Analyzes security logs daily for threats. Recommend remediation plans
- Work closely with Information Security team to implement security policies and guidelines
- Project work as required
- Occasional travel to various equipment locations throughout the US
- Attend meetings and develop project plans
- Engage technical vendors and support teams
- Must be also available for afterhours, on call work as needed, and for break-fix scenarios
- 5 to 10 years of IT operations experience
- Must have 5+ years hands on experience as a systems administrator
- Server operations and desktop support experience preferred
- IT industry certifications preferred
- Expert knowledge and experience with Active Directory and Windows Server OS required
- Expert knowledge and experience with Microsoft Windows Operating Systems including Windows 7 and above, and Mac OS X and above
- Knowledge of Google Apps for Business, Microsoft Office, and Microsoft 365 preferred
- Knowledge of Linux operating systems preferred
- Knowledge of VMware virtualization and Hyper-V preferred
- Willing to learn and update skills/education
- Strong dedication and ability to work under pressure
- Excellent organizational and time-management skills
- Ability to work under pressure with multiple priorities and deadlines
- Must have ability to work with other colleagues and peer groups
- Strong writing and oral communication skills required
- Education
- Bachelor’s degree in related field or equivalent experience preferred
- Related industry certifications preferred
- We offer a comprehensive benefits package. Salary is commensurate with experience. An Equal Opportunity Employer/M/F/D/V
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Junior Systems Administrator Resume Examples & Samples
- Thorough understanding and experience with WSUS
- Understanding of DNS, TCP/IP and LAN/WAN connectivity
- Experience with system security requirements and server hardening practices including Bit9 and Carbon Black
- Understanding of Oracle application
- Ability to establish and maintain Windows architecture best practices and standards, including procedures, templates, and relevant documentation
- Experience using monitoring tools such as PROCMON and Wireshark
- Outstanding verbal and written communication skills and ability to document processes so they are repeatable
- Strong trouble shooting skills
- Bachelor's degree from a four-year college or university, preferably in Computer Engineering or Computer Science or a related field
- A minimum of 5+ years of production Windows Operating System support experience
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Junior Systems Administrator Resume Examples & Samples
- Knowledge of Powershell scripting
- Primary daily responsibilities include: managing technical support incidents, and provide functional support and assistance to a local and remote user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently
- Receive and respond to user inquiries, requests, and escalations via telephone, email, instant message, and case tracking system professionally with speed, accuracy and proficiency
- Drive to remote location to support the site by installing servers, networking equipment, and fulfill site specific technology needs
- Participate in a weekly Genius Bar / Depot Support team that provides local and remote breakfix solutions to the Enterprise
- Document activities and resolutions in ITSM solution
- Monitor ticketing system and email for notification and internal assistance requests
- Troubleshoot and resolve problems to satisfy requests
- Complete any necessary research and on the job training to resolve incidents in a timely and efficient manner
- Participate in regular quarterly training courses
- Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times
- Support maintenance of servers, and other devices when requested
- Log all incoming requests in the incident tracking system and document all actions, to include all follow up conversations, troubleshooting steps, and resolution
- Improve knowledge of, and ability to operate, all technical support tools and technologies
- Provide end user training in small group sessions as well as perform new employee mentoring
- Participate and/or Lead in supporting IT requirements for events such as large conference/departmental meetings or company town halls
- Contribute technical solutions to the IT Knowledge Base
- Participate in projects and initiatives as directed by leadership
- Bachelor Degree in Information Systems, Engineering, or Computer Science, or equivalent experience
- 3 years of previous hardware or software support experience in a large enterprise is highly desired
- Demonstrated knowledge of PC/MAC hardware, software, components and basic troubleshooting, Windows networking, LAN/WAN, DNS, TCP/IP, Active Directory system administration tasks, and mobile devices
- Basic to Intermediate knowledge or a scripting language such as Perl or PowerShell is a huge plus
- Knowledge in the following technologies: Microsoft Windows 7/8.x/10, Office Professional 2007 to 2016 (Outlook, Word, Excel, Access, PowerPoint), Cisco AnyConnect VPN and remote access clients, mobile devices, Microsoft Internet Explorer, Adobe Acrobat, SEP Antivirus client software, imaging tools, software distribution tools (System Center Configuration Manager, etc.)
- Intermediate knowledge of understanding Microsoft Windows XP - 10 to 2012 R2 operating systems (server & workstation)
- Intermediate knowledge of understanding Microsoft Office Suite (2013/2016)
- Experience working with IP networking and networking protocols
- Experience supporting end user workstations
- Hands on experience with setting up Linux O/S on servers
- Excellent writing, communication, and interpersonal skills. Technical writing is a plus
- Strong Analytical, troubleshooting and problem solving skills
