Java Support Resume Samples

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H Crona

Hallie

Crona

33300 Schaden Squares

Dallas

+1 (555) 261 2856

33300 Schaden Squares

Dallas

Phone

p +1 (555) 261 2856

Experience Experience

Houston, TX

Java Support Analyst

Houston, TX

Blanda, Glover and O'Hara

Houston, TX

Java Support Analyst

Perform functional and integrated testing
Manage and fulfil Service Requests
Interact with client, advanced business analysts and solution developers to determine and resolve system issues and defects
Liaise / promote and foster good working relationships with clients and other CGI teams
Provide guidance and mentoring to more junior members
Identify potential service improvements
Prepare and release data, bug and code fixes, and system enhancements

Detroit, MI

Java Application Support

Detroit, MI

Jakubowski and Sons

Detroit, MI

Java Application Support

Design and develop in-house built applications and tools that streamline development and support processes
Working in a Linux environment
Business Application Development
Object Oriented Development principles
Provide off-hours support on a rotational basis
Install, maintain, and customize vendor built software that is utilized by development and support teams
Internal Application Development & Support

present

San Francisco, CA

Java Technical Support Analyst

San Francisco, CA

Klein and Sons

present

San Francisco, CA

Java Technical Support Analyst

present

Works with Change Management/ Release Managers on the evaluation of change events
Track incidents and assist the Project manager for planning and delivery of Production defect fixes and Maintenance Releases
Strong technical background with a passion for L3 Support and enthusiasm for working in a great team
Identify improvements in logging, monitoring and support documentation
Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
Manages client impacting incidents including business impact assessment, technical resolution, engagement, and communications
Ensures monitoring alerts and systems events are assessed, prioritized, and managed

Education Education

Bachelor’s Degree in Computer Science

Auburn University

Bachelor’s Degree in Computer Science

Skills Skills

Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
Tools/IDEs: AutoSys, WebGUI, Oracle SQL developer, SOAPUI, HP Application Lifecycle Management quality center, BMC Remedy, Microsoft Visio, SPLUNK, TOAD
Able to contribute to
Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
Good experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools
Ability to troubleshoot complex production issues
Ability to work independently to complete assigned tasks
Ability to adjust both written and oral communications to a variety of different audiences
Key Technologies experience: J2EE, JMS, SOAP, Web Services, webmethods, XML Schema, JMS, JDBC
Manage infrastructure upgrade projects

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15 Java Support resume templates

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Unix / Java-applications Support Analyst Resume Examples & Samples

Lead Technical Projects for new on-boarding of automation or data manipulation
Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
Technical expertise on multiple platforms is required
Work with Engineering on new code releases and defects
College Degree or equivalent work experience
Minimum of 3 -5 years experience in an applications support, operations, or applications development role
Strong skills in problem solving and issue resolution
Ability to quickly learn new technologies and tools
Understanding of the software development lifecycle, languages, and methodologies
Experience working in a multi-vendor environment with high levels of vendor interaction preferred
Experience within UNIX/AIX, JAVA applications
Experience with ATM technologies preferred

Java-applications Support Analyst Resume Examples & Samples

The primarily responsible for accurate problem identification, recommendation of system or design fixes, and resolution of P1S1 incidents
Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
Ensures information controls, back-up and recovery strategies are in place across all environments
This role will also conduct issue resolution, root cause analysis and remediation, capacity planning and Disaster Recovery planning and execution, must familiar with IT Risk Management and Audit standards
This requires working closely with cross functional teams across the organization therefore strong relationship management skills are essential
The role requires knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management
This role will provide 24x7 Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources
Work with a global team of production support resources, ensure quality, security and the enforcement of the Production protocols and standards, Originate ideas for, Drive, and Implement solutions for Application Service Improvement Plans and Capacity Planning
Work with Technology Application Development and Production Support teams
Bachelor's degree in Computer Science or related technical or business area
Minimum 3+ years of applications production support/application development work experience
3-5 years experience with production support and development life cycle in Web Based and Client/Server environments
3-5 years experience with Oracle, SQL, SQL Server DB, UNIX, Java, Servlet, JSP, Spring, hibernate
3-5 years Production Support experience, preferably supporting applications in a mortgage servicing environment
3-5 years experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue
Familiarity with technology deployment procedures
3-5 years experience with technology problem resolution procedures and triage
3 years experience utilizing scheduler software such as Control-M or Autosys, and file transfer protocols such as FTP and SFTP
3-5 years experience in developing detailed process workflow with automation orientation
Contribute to training and knowledge sharing session between various technology Application Development and Production Support teams
1-2 year of Knowledge of Splunk and WILY
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
Ability to work well in a team-oriented, agile environment
Technical skills in one or more of the following

Java Support Specialist Resume Examples & Samples

Deploy and configure Java based Products on SaaS and customer environment
Setup data transmission infrastructure (FTP/JMS) on SaaS environment
Schedule and Manage customer releases
Document customer problems/complaints and procedures for correcting issues
Replicate customer reported software issues and work with development team to resolve code related issues
Collaborate with Product, Development, QA and Services teams to resolved customer related product issues
Assist with testing of software releases and patches
Support production SaaS infrastructure
Attend Customer support calls during off-business hours on a Team rotation basis
Acts as technical expert and may plan and assign associates some support activities but primarily responsible for the delivery of a technical process/service
Identifies and recommends changes in procedures, processes and scope of delivery
Operates with substantial latitude for un-reviewed action or decision
A minimum of 6 years of java based software install, support and troubleshooting experience
6 years of Database systems experience with database systems such as SQL 2005/2008/2012
4 years of experience in writing SQLs and Stored Procedure
1 year of Administration experience with Java Application Servers such as JBoss, Weblogic or Websphere
Ability to review detailed system log files to quickly identify problems
Strong analytical and troubleshooting ability with strong detail orientation
Strong organizational and interpersonal skills with the ability to multi-task
Knowledgeable in Application Monitoring tools
Knowledgeable in Shell scripting on Windows and Linux platforms
Experience in Continuous Integration and Continuous Deployment environments
Broad understanding of underlying network technologies like DMZ, VPN, various firewall technologies, HW Load balancing tools like F5 etc

Java / C Application Support Lead Resume Examples & Samples

Providing technical leadership & implementation of software system enhancements
Understanding of the most common object oriented programming design patterns
Participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications; identify/troubleshoot application code related issues; and review and provide feedback to the final user documentation
5+ years experience with programming language Java/C#
2+ years experience with C#, .net, HTML5, CSS, JavaScript, AJAX and Spring frameworks

Java Application Support Resume Examples & Samples

Knowledge and understanding of networking technologies. (VPN, Load Balancers, Firewalls, Routers, etc.)
Understanding of internet technologies. (Web servers, encryption, XML, HTTP, Web Services, etc.)
Experience with IT infrastructure tools such as application and server monitoring, log management, IPS/IDS, vulnerability management, etc
Experience with Databases, SQL, LDAP, and Linux/Unix

Java Developer, Jboss Support Resume Examples & Samples

Efficiently develop test cases, product patches, and examples to resolve customer issues
Share your knowledge with our customers by using your developer-level experience to analyze or debug Java and C++ application issues at the language-level, e.g. code development, code review, and stack traces
Own issues and provide an outstanding customer service experience
Analyze, troubleshoot, and reproduce problems
Desire to solve complex problems and learn new things
Ability to read and write code in Java
Detail oriented and responsible with excellent verbal and written communication skills
Ability to prioritize and work on multiple tasks at once
Understanding that the customer's success is your success

Java Developer / Support Engineer Resume Examples & Samples

You will be working in a cross-functional team of talented and motivated colleagues, following agile methodologies and the industry’s best practices focused on SAP Security products
Communicate with customers in a considerate and professional manner, clearly and politely providing highly valued remote services and consulting
Contribute on continuous improvement of software quality; design, implement and test improvements of software architecture and applications
Develop extensions of SAP Identity Management and take part in future product improvements
Proficiency in Java
Knowledge in software security concepts and protocols
Problem-solving and analytical skills
Ability to work without close supervision over complex tasks and innovative projects
Creative thinking, willingness and ability to quickly learn new concepts and technologies

Java Application Support Work Location Resume Examples & Samples

3-8 years
Broad knowledge of architecture of enterprise level information technology hardware (e.g., WAN, LAN and computer systems and peripherals) and software platforms
Deploying product features and updates on application servers Jboss

Java Developer, Web Application Support Resume Examples & Samples

Participates in systems design, working within an established framework
Interfaces with business analysts and/or customers to clarify requirements
Contributes to the development of test plans and participates in post-implementation reviews
4 years of Java programming experience
Experience leading a small project or a part of a larger project
Experience interfacing with Web Services and Messaging Layer using JMS
Experience with database technologies and creating SQL queries. DB2 expertise is a plus
Experience in Agile software development
Experience with Unit Testing and Continuous Integration (SVN, Maven, Jenkins, JUnit)
Possess a basic understanding of the different systems/applications in use in the area supported and how they inter-relate. Knows who to engage and coordinate with when a system they are working on may impact another system/application
Contributes to the development of project plans, identifies key milestones, and raises critical project issues such as resource needs and contingencies

Java Application Support Lead Resume Examples & Samples

Provide production support of several Priority 1 external facing critical business applications
Work with the on / offshore production support team handling Incident and Problem tickets
Provide on - call support (24x7) during critical issue resolution
Coordinate root cause analysis efforts for permanent resolution on all Incidents
Ability to troubleshoot complex production issues
Manage infrastructure upgrade projects
Ability to adjust both written and oral communications to a variety of different audiences
Experience with UNIX and Shell Scripting
Experience with RDBMS (Oracle or SQL or DB2)
Knowledge of SVN or any other source code control systems
Knowledge of integrated platform as a service (iPaaS) technology such as Mule / IIB ESB
Experience with Waterfall and Agile methodology
Experience with HTML5, CSS and JavaScript
Experience with mobile application development - CQ5
Experience working within a matrix organization
Exposure to ITIL
Healthcare Industry Experience
Knowledge of HP ServiceNow or similar tool

Associate IT Application Support Specialist Java Licensing Resume Examples & Samples

Triaging and analyzing application, data and upstream/downstream integration issues
Drive issues to closure either thru code/data modification
Provide application admin and configuration activities and contribute to konwledge base
Participate in Root cause analysis
Ability and willingness to learn regarding the applications and their ecosystem
Coordinate with QA & RTP teams for testing and deployment
Engage in peer reviews during program specifications, coding and testing
Total of 3 - 5 years’ experience in Oracle Applications
Strong technical knowledge in Oracle applications,Like SQL and PL-SQL is must
Experience in Oracle ERP Application release 11i/R12, Prefarably any one of the modules like Order Managment,Credit collections, Service contracts and Receivables

Java Application Support Analyst Resume Examples & Samples

Ensure that applications are available and supported in line with defined system service level agreements
Act as point of contact for all application service interruptions; oversee all crisis and incident management processes
Executing and/or escalating problem management procedures as necessary
5-8 years of experience in core Java
5-8 years of experience in UNIX and Windows
5-8 years of experience with Middleware technologies such as Apache, Websphere Application Server, or IIS
5-8 Experience on splunk and wily
2- 4 Experience on datapower
Prefer knowledge of tools and scripting methods utilized for deployment and configuration of Web Applications
Understanding of TCP/IP networking , Loadbalancing
Be prepared to fully commit outside of normal hours on a 7x24x365 basis

Java Application Support Analyst Resume Examples & Samples

Troubleshoot technical issues (Java/J2EE) or escalate and work with appropriate technology teams to provide solutions
Monitor infrastructure, servers, databases, application batch jobs
Support Sustained Resiliency, Disaster Recovery, PLM and High Availability events
5 years of application support experience with a minimum of

Support Engineer With Java Resume Examples & Samples

Analyze, evaluate and resolve customer issues related to the implementation and operation of SAP Identity Management java based solution
Ensure excellent quality and maintain high standards in customer incident processing
Organize and participate in the de-escalation of critical customer situations
Cooperate with other development or maintenance groups from different levels
Follow SAP product standards applicable for your development

Support Engineer With Java-afc Resume Examples & Samples

Designing and developing new features via configuration/customization for the ELM platform
Provide L3 support for the ELM platform
Being involved in Development and time-boxed iterative development
Developing new features using 3rd party APIs provided by the platform
Being assigned in rotations to both designing and developing new features of the application as part of the SDLC, as well as provisioning in-life third line support for the application in scope
Occasional on-call support might be required
Owning the full development lifecycle, including the delivery of quality technical materials for each Project
Good knowledge of OOP. - 1 year of experience as JAVA developer, Standard Edition. - Experience with SVN, Apache Maven is considered a plus
Have working knowledge of supporting software applications, patches and bug fixes
Help maintain code quality

Level Support Analyst Java / ETL / Big Data Resume Examples & Samples

Ensure that all JPMIS applications are available and supported in line with defined system service level agreements
Documenting support activities, which include support tasks and outages
Building tools to enhance the support function
Special projects such as COB/DR, Controls and Compliance related activities
Bachelor degree in Information Systems, Computer Science or a related field
3 - 5 years of work related experience in the IT field or an equivalent combination of education and work experience
Strong knowledge of relevant applications and development of life cycles
2+ years experience working in scripting in a variety of languages, including UNIX, PERL, etc
2+ years experience with Java EE
2+ years experience with Informatica or similar ETL tools
Good understanding of Systems Administration
Good understanding of application development cycle and agile methodology
Having good teamwork attitude and willing support during after office hours
Strong analytical skills as well as strong troubleshooting skills
Excellent interpersonal skills are absolutely critical to this role
Have an open attitude towards sharing ideas and knowledge. A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
A team player with a positive attitude - enthusiastic, dynamic, energetic
Excellent listening, written and verbal communication skills

Java Support Specialist Resume Examples & Samples

High School Diploma and 2 years' related experience
1+ years design, development, and testing java applications. (Preferred but not required. School experience considered.)
Ability to interface with clients and gather requirements and facilitate meetings

Java Support Analyst Resume Examples & Samples

Monitor and respond to Support Incidents as per the criteria specified in the relevant SLA
Liaise / promote and foster good working relationships with clients and other CGI teams
Acquire and enhance technical knowledge of supported applications / systems
Complete complex impact assessments
Active participation in and leading of team meetings, scrums or equivalent
Provide guidance and mentoring to more junior members

Java Support Systems Analyst Resume Examples & Samples

Perform Tier I, II & III Support (investigation, diagnosis, resolution, restoration, root cause analysis)
Performs other support activities which may include: service requests, incident resolution, production support, system monitoring, analysis and reporting, system process evaluation
Analyze and understand user and computer systems requirements
Prioritizes assigned tasks to meet or exceed service level targets
Participate in software development lifecycle activity; estimating, planning, designing, coding, documenting and testing of software applications
Work closely with the team lead
Work on any other related task whenever necessary
3+ years of experience with IT Service Management and ITIL v3 Foundation Certification
3+ years of experience in Object Oriented analysis, design, development and integration of software products in a company recognized for software development capability, using Java
Knowledge of other development languages is a plus
Understanding of Javascript and web services
Exposure to Spring 3 framework for managing dependency injection and transaction as well as the MVC component for building web application
Some experience with continuous integration
Proven ability to meet deadlines and successfully complete of deliverables,
Bachelor's Degree or a College Degree in a related area and at least 3 years of experience
Hospitality experience a plus
Adobe Experience Manager or similar content management system a plus
Excellent communication capability in English, both spoken and written
Analytical, thorough, resourceful, and detail-oriented
Customer service-focused
Strong ability to work in an open and collaborative team environment
Effective time management
Hard working and flexible

Java Application Support Engineer Resume Examples & Samples

Assist other Support Engineers in troubleshooting and resolving issues around vended and internally developed applications
Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal of minimizing the impact to our customers
Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers
Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism
Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments
Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues
Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness

Smts-java Support Resume Examples & Samples

Prior experience in enterprise application / system
Experience with Relational data modeling and Object Oriented Design concepts
Strong knowledge of Oracle 10G, 11G PL/SQL, and Relational databases
Good knowledge of HTML and Java Scripting
Good knowledge of XML/XSL
Manage the software support process
Develop/Implement any new software that helps to improve the support processes
Closely work with Metricstream Product Management & Product Engineering team
Participate in the entire SDLC for introducing new features in existing product
Technical Support to internal customers and R&D teams
Strong comprehension, analytical and problem solving skills

Java Application Support Resume Examples & Samples

Level 3 Production Support
Implement complex solutions to all known/documented production incidents
Define and implement new solutions for unknown production incidents of low to moderate complexity
Interface with L1 and L2 support groups, providing assistance and guidance as required
Fulfill ad-hoc requests from business partners for system/database updates or queries to support company operations
Provide off-hours support on a rotational basis
Level 3 Application Support Analysis
Analyze application code logic to determine root causes of production incidents
Define and document software requirement changes necessary to fix root causes of production incidents
Business Application Development
Implement low to moderate complexity code changes that resolve root causes of incidents or enhance operational characteristics (resilience, scalability, etc.) to applications that support business operations and client activity
Internal Application Development & Support
Install, maintain, and customize vendor built software that is utilized by development and support teams
Design and develop in-house built applications and tools that streamline development and support processes

Java Support Engineer Resume Examples & Samples

Track, coordinate and solve the java application platform tool chain related 3rd level support cases
Understand in depth complex technical issues, suggest workarounds and engage with the developers
Build and maintain internal documentation such as knowledge base, user guides, etc
Dedicatedly share findings, bugs and ideas to improve and optimize the tool suite with team members
Collaboration and communication with internal providers and offshore partners

Java Application Support Lead Resume Examples & Samples

Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
Communicates with line of business and management the overall status and health of the application
Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis
Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration.
Please note: This is not a developer role**
7+ years of relevant IT experience such as (Production Support, SDLC- Waterfall / Agile
Proven expertise in following
Key Technologies experience: J2EE, JMS, SOAP, Web Services, webmethods, XML Schema, JMS, JDBC
Application Servers: IBM WebSphere, Apache/Tomcat, JBoss, BEA WebLogic
OS Platforms: Solaris, Windows, Linux
Tools/IDEs: AutoSys, WebGUI, Oracle SQL developer, SOAPUI, HP Application Lifecycle Management quality center, BMC Remedy, Microsoft Visio, SPLUNK, TOAD
Databases: Oracle, Microsoft SQL Server, IBM DB2, Informix
Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
Provide generic solutions and avoid recurring of incidents. Proactively monitor the production environment and identify the potential incidents
Able to contribute to
Causal analysis
Develop shared/common solutions
Good experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools
Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases
Hands-on experience in Incident and problem management

IT Java Application Support Resume Examples & Samples

Assist in managing and coordinating all production related activities with Service Coordinator and a team of offshore resources
Ensure timely resolution of all production issues meeting or exceeding SLA's
Assist Service Coordinator and Service Manager in providing management status reports on daily, weekly and monthly basis
3 or more years Java development exp
5 or more years total experience developing and/or supporting applications in an enterprise environment
Demonstrated hands on experience with middleware technologies (e.g. Mule ESB, RabbitMQ or others)
Working in a 24/7 environment on call basis
Prior Ensure timely resolution of all production issues meeting or exceeding SLA's
Experience Jenkins, Docker, MYSQL, Rabbit MQ, Kafka, Spring
Experience working within a Cloud environment
HIPAA/PHI experience
Healthcare experience
Undergraduate degree in applicable area of expertise and/or equivalent experience

Java .NET-applications Support Analyst Resume Examples & Samples

Provide production and non-production environment support for critical Applications
Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations
Analyze data processing problems to implement and improve resiliency of the application supported
Performing RCAs for production incidents and preventing reoccurrences
Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams
Participate in on-call rotation for application support, including weekends and off-hours
Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting
Create and improve system documentation (Run books, FAQs)
Produce production metrics
Participate in Disaster Recovery events and Major Event Changes
Performing a daily health check of intra-day/overnight system batch processes
Runs technical bridges, as required and leverages experience and organizational knowledge to reduce MTTR (Mean Time to Recover)
2+ years experience with .NET/Java
2+ years experience with a Oracle
2+ years of Application Development work experience in a client server and or Web environment that demonstrates exceptional technical design, coding, testing and debugging skills
Experience in COM, ACTIVE-X programming and design, Oracle, PL/SQL, Unix shell scripting
Ability to work well in a team oriented, fast pace environment
Strong analytical skills and eagerness to learn new technologies

Java Application Support Resume Examples & Samples

1) Web application experience w/Java (lots of microservices API's in this environment)
2) Spring MVC (understand how application renders page,process user inputs, and how workflow happens)
3) Querying SQL / BASH (a lot of unix administration) know how to change file permission

Java Application Support Specialist Resume Examples & Samples

Experience troubleshooting java applications
Strong UNIX/Linux knowledge including the ability to understand the interaction between applications, hardware, and operating system and to provide recommendations and suggestions related to troubleshooting and performance improvement
Strong system administration experience
Server and application deployments and task automation
Handling of change, trouble shooting incidents, escalations and problem management
Effective oral and written communication skills and interpersonal skills as well as the ability to work well in a team environment
Experience with Informatica Powercenter or BigData Management
Knowledge of HTTP, SQL, Databases
Knowledge of Big Data systems, Teradata , Greenplum/Mata,

Strong C++ Developer With Java Knowledge to Support TV Media Platform Resume Examples & Samples

Solid experience in C++ and OOD
Some experience in Java (SE 7/8, JavaFX)
Knowledge of either common media pipeline or TV broadcasting
Experience of development in Windows and Linux environment

L Java Application Support Engineer Resume Examples & Samples

Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces)
Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches)
Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents/outages pertaining to the platform
Estimate time required to implement remediation actions
Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
Ensures appropriate vendor interaction in a multi-vendor environment
Conducts incident and problem management activities
Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues
Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement

Java Technical Support Analyst Resume Examples & Samples

Serve as Point of Contact for L3 Support and get heavily involved during production outages for WorldLink application
Ability to perform Root cause analysis and identify long term resolutions to prevent reoccurrences of issues
Determination of failing/impacted components and expedite recovery
Identify improvements in logging, monitoring and support documentation
Assist in creation of tools to improve team’s capability to identify cause and expedite recovery
Track incidents and assist the Project manager for planning and delivery of Production defect fixes and Maintenance Releases
Position requires participation in an ON-CALL rotation with 24 X 7 support responsibilities
Interacts with peer groups, as needed in delivering the objectives for the production operations unit assigned
Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
Ensures the project activities, as may be assigned, are completed within established time and that objectives conform to corporation’s overall standards and operations objectives
Ensures monitoring alerts and systems events are assessed, prioritized, and managed
Manages client impacting incidents including business impact assessment, technical resolution, engagement, and communications
Coordinates scheduling of personnel to ensure optimal and adequate shift coverage
Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
Works with Change Management/ Release Managers on the evaluation of change events
Supports or leads as needed Resiliency events (Disaster Recovery, Sustained Resiliency, etc.)
Ensures Business Continuity objectives are met
Proven track record in technical analysis and defect resolution
A strong application support background with client facing internet and back office applications
Strong problem solving, analysis skills
Deep understanding of technology and architecture concepts
Experience in providing technical support in Core Java, J2EE, Spring, Hibernate, Oracle, Unix/Linix and database environment
Understanding of architecture concepts
Excellent communication skills with the ability to present technical concepts to a non-technical audience
A Bachelor of Computer Science, Information systems, Information Technology or related disciplines
Strong knowledge on SDLC / Agile Methodology
Strong technical background with a passion for L3 Support and enthusiasm for working in a great team
Willingness to learn complex applications and unique data
Excellent oral, written and interpersonal skills
Strong Academic record or strong related internship /Co-op/Work experience
Time management skills and the ability to simultaneously work on multiple deliverables
Must be organized

Java Support Analyst Resume Examples & Samples

Support client Business, Functional and Technical processes
Interact with client, advanced business analysts and solution developers to determine and resolve system issues and defects
Perform functional and integrated testing
Prepare and maintain project documentation and artifacts including analysis, reports and user documentation
3+ years of relevant technical experience working with enterprise applications, to include the following
Java / Java EE experience
Oracle, SQL Server or other equivalent database experience, especially writing and tuning SQL queries
Shell scripting or bat scripting experience
Knowledge and experience reading Object Oriented code, required for troubleshooting issues
Experience UNIX-like Operating Systems such as AIX and Linux
Ability to work in a team-oriented environment and meet deadlines
A four year Bachelor's degree in a related field
Software Configuration Management experience
Knowledge of web framework patterns, i.e.: the MVC framework

Java-unix Support Resume Examples & Samples

System Monitoring
Installation Services and Management
OS administration; User Administration
Application Software support
Facilities Management
Security Services; Back-up Services
Hardware services/management
Documentation/Regulatory requirements
Remotely managed servers overseas, including