Hotel Assistant Manager Resume Samples
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Hotel Assistant Manager Resume Samples
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SF
S Feeney
Simeon
Feeney
95474 Oma Place
San Francisco
CA
+1 (555) 810 1898
95474 Oma Place
San Francisco
CA
Phone
p
+1 (555) 810 1898
Experience
Experience
San Francisco, CA
Hotel Assistant Manager
San Francisco, CA
Berge, Simonis and Schaefer
San Francisco, CA
Hotel Assistant Manager
- Occupancy. Checks the competition rates and occupancy on regular basis
- Completes the registration process by inputting and retrieving information
- Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- From MGM Grand Detroit’s computer system, confirming pertinent information including number of guests and room rate
Chicago, IL
Hotel Assistant Manager
Chicago, IL
Kuvalis, Rath and Doyle
Chicago, IL
Hotel Assistant Manager
- Takes action in all matters related to the safety, security and satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation
- Resolves customer complaints from all ares of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connection with hotel services, hours of operation, key hotel. personnel, in-house events, directions etc. Responds to all guest requests in an accurate and timely manner
- Directs staff that performs the following duties and will also perform these duties on own: welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Checking guest out of the hotel, preparing and explaining the bill
- Personally handles all guest relocations according to established guidelines
- Assures that all financial and credit procedures are followed
- Checks the credit report, reviews the hold bucket, holds valet and all city ledger
- Accounts on daily basis
present
New York, NY
Assistant Manager Hotel
New York, NY
Collins, Buckridge and Legros
present
New York, NY
Assistant Manager Hotel
present
- Manages the Front Desk team to include efficient staffing, team member development and training, performance management and policy enforcement
- Monitors arrivals/departures and makes staffing adjustments accordingly
- Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
- Performs other job-related duties as assigned
- Assigns and instructs Front Desk Representatives in details of work
- Informs guests about the hotel facilities, policies and procedures. Provide tourist information to guest
- Ensures that every effort is made to attain the best possible average room rate and
Education
Education
Bachelor’s Degree in Hospitality
Bachelor’s Degree in Hospitality
Towson University
Bachelor’s Degree in Hospitality
Skills
Skills
- Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills
- Complimentary stays at Four Seasons worldwide (subject to availability)
- Strong command of the English language
- Excellent personal presentation and interpersonal skills
- Multiple languages
- 2 years previous managerial Front Desk/Guest Service experience in a fast paced luxury Hotel operation
- At least 3 years’ experience in a similar experience
- Excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio
- Fluent in reading, writing and spoken both English & Korean language skills
- Free employee meals prepared by the culinary team
13 Hotel Assistant Manager resume templates
Read our complete resume writing guides
1
Assistant Manager Hotel Resume Examples & Samples
- Informs guests about the hotel facilities, policies and procedures. Provide tourist information to guest
- Assigns and instructs Front Desk Representatives in details of work
- Monitors arrivals/departures and makes staffing adjustments accordingly
- Completes the registration process by inputting and retrieving information
- From MGM Grand Detroit’s computer system, confirming pertinent information including number of guests and room rate
- Makes appropriate selection of rooms based on guest needs
- Ensures that every effort is made to attain the best possible average room rate and
- Occupancy. Checks the competition rates and occupancy on regular basis
- Checks the credit report, reviews the hold bucket, holds valet and all city ledger
- Accounts on daily basis
- Manages the Front Desk team to include efficient staffing, team member development and training, performance management and policy enforcement
- Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
- High School diploma or equivalent. Bachelor’s degree in Hospitality, Business Administration or related field preferred
- One year experience as a Front Desk Supervisor at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship
- Self-motivated with excellent organizational skills and attention to detail
- Ability to push and pull heavy items and equipment
- Obtain/maintain Michigan Gaming Control Board Level 2 Occupational License
2
Hotel Assistant Manager Resume Examples & Samples
- Hotel Assistant Manager (Assistant Front Desk Manager) oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available
- Directs staff that performs the following duties and will also perform these duties on own: welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Checking guest out of the hotel, preparing and explaining the bill
- Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies
- College degree qualified in Hospitality Management
- A minimum of five years hotel Rooms Division experience rooms, including at least one to two years in an Assistant Department Head position
- Excellent personal presentation and interpersonal skills, good problem solving ability and be proficient in Hotel property management systems, in particular Opera and Micros Fidelio
- Fluent in reading, writing and spoken both English & Korean language skills
- Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills
3
Hotel Assistant Manager Resume Examples & Samples
- Manages the activities at the Front Desk during the overnight. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
- Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
- Personally handles all guest relocations according to established guidelines
- Resolves customer complaints from all ares of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, assists customers in all inquiries in connection with hotel services, hours of operation, key hotel. personnel, in-house events, directions etc. Responds to all guest requests in an accurate and timely manner
- Reviews late arrivals, next day early arrivals and departures to plan for the next day's activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved
- Assures that all financial and credit procedures are followed
- Takes action in all matters related to the safety, security and satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation
4
Hotel Assistant Manager Resume Examples & Samples
- Oversee all functions of the Guest Services department, including Guest Service Agents, Bell Stand, and PBX
- Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards
- Handle guest issues and provide service recoveries to ensure guest satisfaction
- Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
- Communicate any specific requests or guest issues to appropriate departments and follow up with guests
- Conduct pre-shift meetings to educate Guest Services team on the hotel’s daily events and operations
- Monitor functions in the Guest Services department to evaluate effectiveness, and implement new processes where needed
- Ensure that all payment is received, corresponding with the Accounting and Revenue Management departments when necessary
- Responsible for weekly employee scheduling, basing off of business demand
- Responsible for ordering of all Front Office supplies and employee uniforms
- Maintain complete knowledge at all times of
5
Hotel Assistant Manager Resume Examples & Samples
- College level education, preferably in Hospitality Management
- At least 3 years’ experience in a similar experience
- Multiple languages a plus
- Requires attention to detail and problem solving skills, as well as a passion for customer service
- Free employee meals prepared by the culinary team
- Complimentary dry cleaning of employee uniforms
- A robust benefit plan, including medical, dental, vision, life insurance, 401(k) and paid time off
6
Assistant Manager Hotel Resume Examples & Samples
- Assist Front Office Manager in writing/implementing new policies and procedures
- Assist in training and improvement training of all Front Desk staff
- Responsible for Daily Hotel Yield Rate Management and Occupancy
- View and issue available Express Comps through CLEO for casino patrons
- Enroll patrons in M Life and issue M Life card to new members
- Access patron information through Opera and CLEO, using multiple systems at once
- Responsible for assisting in public area as well as guest room inspections
- Communicate with employees and understands Front Office and Corporate procedures
- Maintain daily scheduling and payroll (40 hour equivalents) of Front Desk staff
- Oversee daily occupancy levels to ensure the highest yield from rooms available
- Perform all duties of a Front Desk Clerk
- Receive guest complaints and ensures that they are satisfied and/or compensated as needed
- Utilize computer knowledge and skills including the hotel management system
- Carries out special “employee incentive” programs as prescribed by upper management
- Attend all mandatory departmental and company meetings deemed necessary by upper management
- Assist the Front Office Mgr and Director of Hotel Operations in maintaining effective and efficient Front Office productivity
- Must have experience in strategic planning and execution
- Position requires professional written and verbal communication and interpersonal skills
- Position requires a willingness to work a flexible schedule, weekends and holiday
