Health Services Manager Resume Samples

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I Thompson

Isaiah

Thompson

40474 Napoleon Stream

New York

+1 (555) 418 6661

40474 Napoleon Stream

New York

Phone

p +1 (555) 418 6661

Experience Experience

Chicago, IL

Health Services Manager

Chicago, IL

Sanford-Bosco

Chicago, IL

Health Services Manager

50% - Coordinate employee injury management with the Workers Compensation Manager
5% Manage and coordinate activities of other professional staffing functioning within, and outside of, the department, i.e. physicians, physician assistants, nurse practitioners, physical therapists. - 5%
5% Ensure proper implementation and execution of the post-offer, pre-placement physical process and ensure compliance with the Americans with Disabilities Act (ADA) - 5% Ensure compliance with Cargill's Medical Privacy Policy
Manage the overall performance, development, and day-to-day support of LPN and RN Staff
Coordinate employee injury management as the location Worker’s Compensation Manager
Manage Cast development through the use of Performance Reviews
5% Create, develop, organize, and coordinate activities related to health and wellness education

Boston, MA

Health Services Case Manager

Boston, MA

Parisian, Ernser and Stanton

Boston, MA

Health Services Case Manager

Assist with reviews of aggregate data to identify program trends and communicates to Program Manager
Conduct reimbursement investigations with private and public reimbursement providers
Receive, record and report Adverse Events, as per program working instructions
Review, analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services
Conduct reimbursement denial escalations through employers/payers
Request financial transactions to be processed based on communicated program guidelines
Participate in execution and documentation of test plans

present

Boston, MA

Health Services Case Manager Mississauga \ Remote

Boston, MA

Heathcote, Kautzer and Hickle

present

Boston, MA

Health Services Case Manager Mississauga \ Remote

present

Manage own time to handle deadlines, peak periods and unexpected situations. Coordination is done with the Team Lead/supervisor and basic information is exchanged with co-workers
Provide answers to general inquiry calls submitted via telephone or web based platforms on program services, disease state or product related questions, based on information provided as part of the program materials
Liaise with physicians’ offices, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians
Perform surveys on patients and other program users, based on documentation provided and perform data entry activities on information received
Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
Participate in reimbursement or other program related research activities, as assigned by the Program Manager and/or Departmental Manager
Carries out similar tasks or activities within the work group with no management/supervisory responsibilities

Education Education

Bachelor’s Degree in Business

Southern Illinois University Carbondale

Bachelor’s Degree in Business

Skills Skills

Articulates a clear vision and direction
Is results-driven; utilizes data-driven decision making
Demonstrates ability to partner with key stakeholders and engage in system thinking
Effectively leads and includes leadership team members in efforts
Demonstrates respect for others and a good sense of awareness
Serves as a role model, modeling service culture guidelines, and provides effective mentorship opportunities
Displays attributes that make people glad to follow
Provides a feeling of trust
Promotes professional development of self and others
Embodies the Patients Are First culture

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15 Health Services Manager resume templates

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Health Services Manager Resume Examples & Samples

50% - Coordinate employee injury management with the Workers Compensation Manager
5% - Provide nursing oversight and day-to-day support of nursing staff
5% Function as a liaison between healthcare professionals, employees, and other management personnel to facilitate communication
5% Manage and coordinate activities of other professional staffing functioning within, and outside of, the department, i.e. physicians, physician assistants, nurse practitioners, physical therapists. - 5%
5% Ensure proper implementation and execution of the post-offer, pre-placement physical process and ensure compliance with the Americans with Disabilities Act (ADA) - 5% Ensure compliance with Cargill's Medical Privacy Policy
5% Collaborate with HR on the following programs: FMLA, STD, Medical Leave process
5% Ensure OSHA mandated programs and record keeping are completed to comply with regulations
5% Prepare department budgets, including salaries, supplies, equipment, and contracted professional services
5% Create, develop, organize, and coordinate activities related to health and wellness education
5%All other duties as assigned
Graduate of an accredited registered nursing program with current active license (RN) to practice in Wisconsin
Experience or background in occupational health, ER, surgery, orthopedics, or case management
Knowledge or experience with OSHA recordkeeping, Workers’ Compensation, and HIPPA regulations
Computer experience with Microsoft applications (Word, Excel, Powerpoint)
Ability to adapt to change and the individual needs of a multi-cultural workforce
Ability to solve complex problems within parameters of governmental, medical, and company regulations, policies, procedures, and practices
Experience with management of others
Position may require occasional travel to assist with other locations or for educational experiences
On-call hours for off-shift care of employees and occasional weekend work
Occupational Health Certification
Bilingual in English and Burmese
Familiarity with FMLA and ADA regulations
Knowledge of electronic charting systems

Health Services Manager Resume Examples & Samples

Assure proper control of controlled substances and maintain proper records and inventories
Serve as a member of committees as assigned
Assume other responsibilities in the management of the Pharmacy Department as delegated by the Director
Provide lectures for the School of Pharmacy in its undergraduate, graduate, and continuing education programs
Coordinate externship experiences for pharmacy technician students following contract agreements

Health Services Case Manager Resume Examples & Samples

Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
Knowledge of medical terminology, health care environment, reimbursement landscape, therapeutic and product related knowledge
Community College/CEGEP education OR a recognized trade/technical certification

Health Services Manager Resume Examples & Samples

40% Provide nursing oversight and day-to-day support of nursing staff including occasional treatment and direct care for employees
10% Function as a liaison between healthcare professionals, employees, and other management personnel to facilitate communication
5% Manage and coordinate activities of other professional staffing functioning within, and outside of, the department, i.e. physicians, physician assistants, nurse practitioners, physical therapists
5% Ensure proper implementation and execution of the post-offer, pre-placement physical process and ensure compliance with the Americans with Disabilities Act (ADA)
5% Ensure compliance with Cargill’s Medical Privacy Policy
5% Coordinate employee injury management with the Workers Compensation Manager
5% Collaborate with HR on the following programs: FMLA, STD, Medical Leave Process
10% Ensure OSHA mandated programs and record keeping are completed to comply with regulations
5% All other duties as assigned
Strong Internal Candidate Identified
Graduate of accredited Registered Nursing Program with current active license (RN) to practice in the state of Missouri
Background in Emergency Orthopedics, surgery, and/or Case Management
Occupational Health experience and at least 2 years of management experience
Knowledge of OSHA, Workers Compensation, and Industry
Computer skills including use of Medical Tracking System, Infoview, and Microsoft Office

Health Services Case Manager Mississauga \ Remote Resume Examples & Samples

Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures
Process data entry activities of pertinent information received at different points of contact during the delivery of program services
Participate in reimbursement or other program related research activities, as assigned by the Program Manager and/or Departmental Manager
Gather information and conduct patient financial assessment eligibility based on program guidelines
Request financial transactions to be processed based on communicated program guidelines
Gather pertinent information and coordinate patient’s access to infusion services, as well as conduct follow up activities related to infusion services
Participate in execution and documentation of test plans
Participate in the development of reports and tools for identifying signals that will flag misunderstanding, misconduct, fraud or other out of protocol program participant related incidents
Assist with reviews of aggregate data to identify program trends and communicates to Program Manager
More than six months and up to one year in a previous job or jobs

Health Services Manager Resume Examples & Samples

40%Provide nursing oversight and day-to-day support of nursing staff including occasional treatment and direct care for employees
5% Manage and coordinate activities of other professional staffing functioning within, and outside of, the department, i.e. physicians, physician assistants, nurse practicitioners, physical therapists
5% Ensure proper implementation and execution of the post-offer, pre-placement physical process and ensure compliance with the Americans with Disabilityes Act (ADAAA)
5% Coordinate employee injury management with the Workers Compensation Coordinator
5%Prepare department budgets, including salaries, supplies, equipment, and contracted professional services
3 or more years of experience including any of the following: Emergency Orthopedics, Occupational Health, surgery, and/or Case Management
2 or more years of management experience, leading healthcare professionals
Computer skills including online medical records and 1 or more years professional using Microsoft Office Suite

Health Services Manager Resume Examples & Samples

30% Provide nursing oversight and day-to-day support of nursing staff including occasional treatment and direct care for employees
15% Coordinate employee injury management and assist TPA with managing Workers Compensation for the facility
Graduate of accredited Registered Nursing Program with current active license (RN) to practice in the state of Pennsylvania…
2 years of management experience
Occupational Health experience
Certification in Occupational Health
Bi-Lingual in English and Spanish

Manager It-health & Human Services System Analyst Resume Examples & Samples

Develop solutions that ensure compliance with architectural requirements, analyze technical specifications for web applications and manage architectural methodology for all deliverables
Demonstrate strong project management skills in spearheading projects and overseeing high caliber technical teams driving the timely delivery of software development, integrations, and upgrades
Utilize system development methodologies (Agile, Waterfall) and selection of most relevant tools/techniques to identify and address client business requirements; develop custom information systems applications; and implement technical business solutions through cross-functional collaboration
Demonstrate analytical expertise in identifying areas of improvement, solving complex technical problems, performing complex data analyses, enhancing performance of solutions as well as adeptness in managing cost, time, and labor constraints
5+ years experience and expertise in all facets of IT solution development, encompassing requirements definition, design, testing, and enhancement
5+ years technical background operating and maintaining child welfare, child care and child support systems
3+ years in a team lead or management role

Health Services Manager Resume Examples & Samples

Articulates a clear vision and direction
Is results-driven; utilizes data-driven decision making
Demonstrates ability to partner with key stakeholders and engage in system thinking
Effectively leads and includes leadership team members in efforts
Demonstrates respect for others and a good sense of awareness
Serves as a role model, modeling service culture guidelines, and provides effective mentorship opportunities
Displays attributes that make people glad to follow
Provides a feeling of trust
Willing to embrace change to meet organizational needs
Promotes professional development of self and others
Embodies the Patients Are First culture
Possesses the ability to assess and evaluate critical issues and to make effective and appropriate judgments / decisions using accurate sources of decision support information
Demonstrates knowledge of traumatic injury, medical and disease management and the rehabilitation process
Actively identifies, gathers, and assesses needed information for best resolution
Has the ability to see the big picture and the impact of any decisions that are within and outside immediate span of control
Provides innovative solutions
Has a clear understanding of how to utilize resources properly and realistically to accomplish goals
Demonstrates awareness of and functions within PCS policies, procedures, and guidelines
Maintains a safe environment, identifies and reports all safety related issues
Ensures clinic practices are compliant with regulatory agencies and standards. Assists in monitoring ongoing compliance
Intervenes to address illegal/unethical/unprofessional practice by any member of the health care team
Ensures license remains current
Ensures mandatory certification and training competencies are completed within initial time frame
Graduation from an accredited school of speech, occupational, physical, or recreational therapy
Current license to practice as a therapist in the State of Washington
Minimum of six years professional experience as a rehabilitation therapist
Active member of a professional organization
Demonstrated management/leadership and program management skills
Effective interpersonal skills, leadership skills, and general clinical expertise
An equivalent combination of education and experience will be considered

Health Services Manager Resume Examples & Samples

Manage the overall performance, development, and day-to-day support of LPN and RN Staff
Ensure quality of employee records to facilitate OSHA record keeping according to established policies and procedures to maintain location compliance
Liaison between external healthcare professionals, employees, and management to facilitate communication and compliance
Collaborate with HR on FMLA, Short-term Disability, Medical Leave, and Medical Accommodation processes
Ensure proper implementation and execution of the post-offer, pre-placement physical process
Partner with EHS and Operations to determine root causes of injuries and identify preventive measures to reduce future injuries
Guarantee professional standards of Occupational Health are maintained and that confidentiality of medical data is protected
Coordinate employee injury management as the location Worker’s Compensation Manager
Champion other Health Services related policies and programs, such as Wellness programs to promote better health and well-being
Bi-lingual in English and Spanish
Meat industry experience

Health Services Manager Eyes on James Resume Examples & Samples

Oversee daily operations of optical shop, including managing staff and inventory
Budgeting, marketing, and accounts payable
Staffing and human resources, including time management, decision-making, and problem-solving. Will provide formal and informal performance feedback and be responsible for recruitment and hiring
Patient Care Management, including rounding, patient complaints, and billing complaints. Position will be expected to round on patients (customers daily) and will be available to assist in optical sales and train new dispensing opticians
Manage insurance contracts to ensure contracted insurances are kept up-to-date
Ensure Par levels are kept and are appropriate. Due to the complexity of these orders, the orders are made directly from the vendors. However, partnerships with central purchasing for non-lens and contacts order will be essential
Ensure call center SOP’s and VTA’s are kept current
Work with marketing and compliance to ensure all materials meet UW Standards
Work with Service Line Director to help further expand the role of Optometry
Experience in a retail Optometry store, preferably in a hospital-based environment
Experience working with a safety net population

Health Services Manager Resume Examples & Samples

Demonstrate a solid ability to work effectively in a multi-tiered animal care and study execution team
Proactively support or consultation with other team areas when necessary
Support management and team contributions to animal training program and adoption activities as required
Ability to adapt quickly to change
Willingness to explore/test new ideas
Effectiveness in working in diverse teams where people have different priorities
Technical skills knowledge to advise course of action
Technical expertise and experience
Knowledge of animal health, behavior and veterinary medicine
Meticulous documentation and medical record skills
Working proficiency in Excel, Word, and PowerPoint
Ability to lift 50 lbs
Ability to work evenings, weekends and holidays as needed on an on-call basis
3+ years experience in veterinary hospital management or similar
Veterinary technician or DVM preferred but not required

Health Services Marketing Manager Resume Examples & Samples

Managing a data-driven, integrated marketing strategy delivering results against strategic priorities that contribute to developing relationships and increasing brand equity
Leading and implementing marketing tactics across several functional areas of the marketing mix including: brand, digital and social marketing, public relations, analyst relations, collateral, thought leadership and sales tools, events, etc. and supporting marketing strategy
Performing competitive and market research to understand client issues, marketing dynamics and competitive strategies and to contribute to development of messaging and marketing strategies
Drawing and sharing extensive-level insights on marketing activities and processes
Understanding key business issues our clients are facing and aligning our go-to-market strategy and point-of-view(s) around those issues; and,
Understanding the Marketing and Sales function, including Sales, Marketing, Brand, and Thought Leadership
Managing marketing programs that are on the leading edge and leverage the latest marketing technologies to create a greater client experience (e.g., social listening, analytics, etc.)
Evaluating, analyzing and interpreting voice of the customer and market research information and applying learning to delivery of marketing programs
Developing strong relationships with peers
Building and maintaining relationships with subject matter experts and leadership, including effectively navigating a large organization
Quickly grasping firm capabilities and offerings and incorporate messaging into marketing programs
Communicating and writing effectively emphasizing translating complex concepts into easy to understand and compelling messages
Developing and executing marketing strategies and plans that deliver positive results in brand awareness and revenue growth

Manager Executive Health Services Resume Examples & Samples

Manages overall practice/program operations spanning coordination/planning, service delivery, and post-service follow up activities
Conducts outbound outreach to targeted clients and their respective human resource functions to attract and generate new business
Addresses inbound inquiries via phone/email/website form submissions and effectively promotes the Program
Serve as the primary point of contact with clients and/or their respective companies throughout their experience with the Program
Oversees Program Coordinator's execution of coordination activities associated with clients’ health assessments such as scheduling, distribution and/or collection of critical forms/information, patient registration, catering, coordinating client accommodations, identifying client preferences, facilitating completion of contracts with employers, coordinating billing, etc
Oversees Program Coordinator's organization of clients’ health assessments and seamless delivery of services across multiple departments and providers
Greets and hosts clients via concierge-style service while they are onsite
Assists in creation of reports and develops final package presented to clients as part of the assessment, as necessary
Initiates billing/invoice process and monitors timely payments
Creates templates, tools, and resources to support the development and operations of the Program
Collaborates with marketing department to plan and execute effective marketing strategies and campaigns, and develops related materials
Works with other departments as necessary to effectively manage operations of Program
Effectively monitors and manages operating and financial performance of Program
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices

Health Services Manager A Resume Examples & Samples

20%- Manages Occupational Health/Workers Compensation Department through efficient utilization of available staff, implementation of policies and procedures and supervision of department staff
20%- Develops and documents plant specific policies and procedures to ensure compliance with mandated programs of Company, State or Federal organizations. Reviews with Assistant HSM, annual compliance programs and training in CPR, AED, First Aid, Blood borne Pathogens, Hearing Conservation, HazMat, and Avian Influenza, Cargill Drug & Alcohol Program
20%- Ensures OSHA mandated programs and record keeping are completed to comply with regulations
10 %- Functions as a liaison between healthcare professional, employees, and other management personnel to facilitate communication
30%- Analyzes Workers Compensation claim data and collaborates with, Corporate Workers Compensation Managers, Human Resources, Safety, Operations and Plant Management to identify opportunities and implement actions to decrease liability in the Workers Compensation arena
4 year college degree in related field
Occupational Health experience and/or 2 years management experience
Knowledge of OSHA, Workers Compensation and Industry
Computer skills, use of Medical Tracking System, Infoview, Microsoft Excel, Word, PowerPoint, Outlook
Preferred Bilingual – Spanish/English

Health Services Program Manager Resume Examples & Samples

Bachelor's Degree in business, human resources, communications, industrial and organizational development/psychology or a related discipline
6+ years of relevant consulting or industry experience
2+ years in a technical or functional lead role
Experience mentoring and coaching others
Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
Experience managing senior-level client relationships
Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Pre-sales, proposal, and RFP experience
Must be able to obtain and maintain required clearance for this role
Active TS/SCI Security Clearance

Optum Health Financial Services Client Manager Resume Examples & Samples

Serves as clients’ primary point of contact for all financial service matters
Monitors and, when necessary, supports delivery of financial service functions to ensure client expectations are met or exceeded
Assists client in planning and implementation of financial service educational and promotional efforts, including on-site fairs and enrollment events
Achieves growth and retention targets for assigned clients
Identifies and manages risks associated with service delivery, competitive threats and changes within the clients' organizational or decision structure
Communicates industry, product and performance updates tailored to clients' needs and preferences
Represents client internally and coordinates with other functions to address ongoing service needs
Works in partnership with other UHG account teams to align communications, growth and retention efforts
Manages ongoing contract relationships and service delivery to clients for assigned account
Works closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales
Bachelor's degree OR 3+ years of healthcare sales / account management experience
Knowledge of health savings accounts and other health-related financial products (FSA, HRA, COBRA)
3+ years of experience managing complex accounts
3+ years of data interpretation and presentation experience
3+ years of experience working with the Microsoft Office Suite to include Word, Excel, PowerPoint
Willingness to travel as required
3+ years of experience working in partnership with claims, marketing and customer service

Senior Manager Behavioral Health Addiction Services Resume Examples & Samples

Provides general management oversight for all clinical and business operations, talent management, and fiscal activities for the Professionals and Multi-Disciplinary Assessment (MAP) Programs
Assesses various services and programs offered at site for clinical content and appropriateness along with fiscal viability, including but not limited to sober living contracted residential services. Facilitates the collection of patient fees for off-site “sober living accommodations” while patients are in treatment
Advises Director, Behavioral Health Networkof the needs for capital expenditures for incorporation into annual budget. Assists in the development of the annual operational budget
Provides, coordinates and oversees a continuum of treatment services onsite and/or in the community, including transportation coordination, consistent attendance, billing requirements and coding standards

Clinical Manager, Behavioral Health Services Resume Examples & Samples

Strong nursing and therapy knowledge and clinical skills
Ability to motivate others as individuals and as a team
Ability to plan, organize, direct, and manage the activities of others
Ability to effectively run meetings and to negotiate deadlines
Ability to communicate with a wide variety of audiences
Experience in dealing with physicians on an administrative level and ability to work collaboratively with medical staff members and leadership

Health Services Manager Resume Examples & Samples

Manage daily operation of Guest Health Services operations to deliver exceptional care and service
Demonstrate a thorough understanding of Guest Health Services operations, and how it supports Resort objectives
Achieve Guest Compliment/Concern Ratio goals and ensure total Guest and Cast satisfaction by resolving service issues in a timely and effective manner
Provide Guests with information necessary to create the optimal Disney experience
Actively solicit feedback from Cast to achieve a positive environment and total team buy-in to world-class service
Consistently model positive and professional behavior to drive Cast satisfaction
Partner with appropriate Resort Cast Members, as needed, to resolve Guest service issues
Ensure safety standards and procedures are followed
Manage the scheduling of staff nurses to balance the needs of the Resort
Empower the leads, trainers, and staff to resolve Guest situations effectively and efficiently
Identify and eliminate barriers to Cast retention
Coach and counsel Cast, explain and administer disciplinary action as required
Lead through education, feedback and coaching of Cast
Manage Cast development through the use of Performance Reviews
Implement Reward and Recognition Programs, including Legacy and Cast Member of the Month/Year Awards
Provide dedicated weekly time for on-stage Management or as business needs dictate
Participate as an active team member, offer constructive suggestions and departmental support
Coordinate orientation and opportunities for in-service/continuing education and development for new Guest Health Nurses or EMTs
Collaborate and demonstrate strong working relationships with cross-functional departments and partners responsible for delivering Guest Health Services
Ensure operational issues are communicated in a timely and efficient manner
Communicate changes to the Cast in a timely manner and answer questions as needed regarding the changes
Consistently demonstrate positive and professional communication both verbally and in writing
Regularly attend and participate in Mickey’s Roll Call and dept. briefings
Ensure all operating guidelines reflect current business practices
Maintain and safeguard confidentiality of Cast Member health information and health records
Comply with all corporate policies and procedures
Ensure adequate levels of operating supplies are maintained to support operation of the business
Ensure the thorough documentation of Guest issues/incidents according to Disney business processes
Manage the training and implementation of all new/revised operating guidelines or standing orders
Accomplish all assignments effectively, accurately and within necessary timeframe
Current license to practice as a registered nurse in the state of employment
Seven to ten years’ professional experience as a registered nurse
Lead in Guest Health Services
Knowledge of Operating Guidelines
Ability to plan, organize, work independently or collaboratively, and manage multiple projects
Role model troubleshooting and demonstrate ability to solve for root cause and resolve conflicts easily
Able to develop programs and processes that help Cast Members continually learn
Supports Resort objectives to drive-team-based performance and promotes an environment of accountability
Excellent oral and written communication skills, including presentation skills
Able to pro-actively address department needs through self-initiated activity, communicating plan with department manager as needed
Experience with pre-hospital care or emergency and disaster management recommended
BSN/MSN or a degree in a related field recommended