Engagement Analyst Resume Samples

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K Mueller

Kiara

Mueller

24844 Davis Pines

Chicago

+1 (555) 491 4052

24844 Davis Pines

Chicago

Phone

p +1 (555) 491 4052

Experience Experience

Boston, MA

Field Engagement Analyst

Boston, MA

Thompson-Rolfson

Boston, MA

Field Engagement Analyst

Expense Management – seek out balanced expense control through strategic and tactical opportunities including preparing and analyzing monthly reporting for Division and COO meeting
Field Management Metrics – Prepare and investigate performance against all of the Field Management Goals
Branch Manager Compensation – Contribute to communication of 2017 BM Compensation Policy and creation of 2018 BM Compensation Policy
Pricing & Equity Commission Discounting Platform – helping rollout new reports, tools, and platforms around our equity and CG pricing/discounting behavior
Business Performance Metrics – assist in developing the analytical view of key performance indicators of the Field
Total Revenue Premium – support and own analytics to develop hypotheses’ around best practices and possible additional functions of the newly created metrics
Real Estate – assist in the management of our occupancy & equipment P&L line including project by project review of financial impacts, business rationale, etc. by working closely with Field Management and Corporate Services

Phoenix, AZ

Employee Engagement Analyst

Phoenix, AZ

Hilpert, Bins and Conroy

Phoenix, AZ

Employee Engagement Analyst

Developing and delivering on short term materials while assisting in building long term communications plan and strategy
Provide project management for Early Talent, Team Member Engagement and Internship programs including project timelines, project tasks, status reporting, budget tracking and program logistics coordination
Establish metrics for programs success and provide analysis of reports to make recommendations for improvements
Perform other duties as assigned in support of Technology Operating Office initiatives (e.g., managing Workplace by Facebook)
Very detail and process oriented. Manages all flow of messages sent out by GCT Communications
Works closely with the IT team to facilitate messages and ensure implementation of stated objectives in a timely and efficient manner
Collaborate with team to develop and implement strategic, proactive messages and internal communications

present

Boston, MA

Senior Employee Engagement Analyst

Boston, MA

Schroeder-Cartwright

present

Boston, MA

Senior Employee Engagement Analyst

present

Be very flexible to a changing environment and priorities. Manage multiple priorities/projects at one time
Understand multi-faceted programs to create a clear story and messages to different audiences. Work with Directors and multiple teams to execute executive level presentations
Prioritizes internal messages and act as gatekeeper
Participates in cross-functional collaboration and information exchange across a highly matrixed organization
Work closely with the multiple team to facilitate information sharing and ensure implementation of stated objectives in a timely and efficient manner
Collect, analyze, and act on employee feedback to develop communications plans and engagement strategies that drive a culture of employee growth and performance excellence
Engage Digital Operations employees through town halls, virtual meetings, and other communications platforms

Education Education

Bachelor’s Degree in Computer

Harvard University

Bachelor’s Degree in Computer

Skills Skills

Is fairly knowledgeable with web development and graphic programs to create web pages
Very detail and process oriented. Manages all flow of messages sent out by GCT Communications
Able to manage a program plan and key milestone dates
Collaborate with team to develop and implement strategic, proactive messages and internal communications
Be very flexible to a changing environment and priorities. Manage multiple priorities/projects at one time
Works closely with the IT team to facilitate messages and ensure implementation of stated objectives in a timely and efficient manner
Work closely with the multiple team to facilitate information sharing and ensure implementation of stated objectives in a timely and efficient manner
Provides evaluative judgment based on analysis of information

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15 Engagement Analyst resume templates

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Project Engagement Analyst Resume Examples & Samples

University Degree. Preferably Business degree
10 years hands on analysis experience in high pressure environment
7 years managing business analysis and project deliveries in financial service industry
Proven experience and expertise in trades/positions and its related valuations as well as reference data deliveries at Tier 1 banks or data providers
Proven experience in working on onshore-offshore global model
Good understanding of Capital Markets functions
Expertise in data management projects including transaction data and reference data (Client, Securities, Market Data, Organizational data)
Exposure to front office and back-office consumers is preferable
Prior banking experience
Proven expertise in data mining like SQL
Software development life-cycle knowledge
Excellent understanding of data representation and modeling including XML and related technologies
Logical data modeling experience is desired

Employee Engagement Analyst Resume Examples & Samples

Managing the project plan, process, and queue of all messages, invites, emails, events, etc that get sent to GCT staff
Managing the development of internal webpages. Creating and updating html/css/javascript based web pages and the images for them
Coordinating all logistics for events for GCT, CAO, and local TPA group
Developing and delivering on short term materials while assisting in building long term communications plan and strategy
Building templates for newsletters, e-mails, etc
Producing a monthly EE report to measure effectiveness and understand of GCT staff
Independently managing the engagement strategy for projects / programs as needed
Very detail and process oriented. Manages all flow of messages sent out by GCT Communications
Works closely with the IT team to facilitate messages and ensure implementation of stated objectives in a timely and efficient manner
Collaborate with team to develop and implement strategic, proactive messages and internal communications
Is fairly knowledgeable with web development and graphic programs to create web pages
Provides evaluative judgment based on analysis of information
Ability to manage a lot of tasks at once
Strong Dreamweaver (html, css, and ability to leverage JavaScript
Strong graphic skills to support presentations and web: Good knowledge of one or more Adobe applications: Photoshop, Illustrator, etc
Strong MS PowerPoint, SharePoint, and Excel skills,
Capacity to balance both short- and long-term issues effectively and handle many simultaneous and often conflicting priorities

Senior Employee Engagement Analyst Resume Examples & Samples

Be very flexible to a changing environment and priorities. Manage multiple priorities/projects at one time
Able to manage a program plan and key milestone dates
Prioritizes internal messages and act as gatekeeper
Is knowledgeable with simple web development and graphic programs to create visually capturing messages
Advance/Expert MS PowerPoint

Change Engagement Analyst Resume Examples & Samples

Ensuring DMC is engaged with all projects in the CFO area
Working with projects and the DMC team to ensure all DMC requirements are fed to the projects
Coordinate project transitions into BAU – working with the respective transition manager
Status reporting to DMC management for each of the projects
Coordinating with New Business initiatives requiring work in the systems we operate in
Degree in IT

Business Engagement Analyst Resume Examples & Samples

1-3 years of combined experience in the following areas: Data Protection, Information Security, Technology Risk Management or Business Enablement
Experience with Risk Management systems analysis and methodology preferred
Broad Technology background with through knowledge across multiple domains
The ability to articulate and document infrastructure support and operational processes, tools and monitoring agents
Working knowledge of information lifecycle management and data loss prevention implementation methods
Experience with infrastructure threats and risks, impact assessments and incident response tactics, as well as security assessments
Ability to support cyber and data protection programs and evolve with the ever-changing threat landscapes
Must demonstrate efficiency and speed in analyzing, assimilating and synthesizing information, while under pressure
Strong team player who collaborates well with others to solve problems and actively incorporates input from various sources
Excellent written and verbal communications and organizational skills
Knowledge of the following regulations / regulatory bodies: Swiss PI, MAS, HKMA, FIA, Bahamas Banking Authority
Experience within the Brokerage, Investment Management and Banking
Proficient in Microsoft Word, Excel and PowerPoint along with SharePoint and other documentation management systems

Consumer Engagement Analyst Resume Examples & Samples

Bachelor’s degree in Information Systems, Business Administration, IT or similar area of study OR commensurate experience
Strong SQL, Access, and Excel skill set
Strong attention to detail, analytical & interpersonal skills
Ability to self-manage multiple priorities, and work cross-functionally across the organization
Ability to identify and resolve barriers to performance
Comprehensive knowledge of all Microsoft Office applications
Knowledge of Humana’s internal policies, procedures and systems

Cross Platform Audience Loyalty & Engagement Analyst Resume Examples & Samples

Work across all platforms (Linear, VOD, Apps) to collect behavioral data used in tracking, reporting and analysis
Perform data mining to support advanced analytics
Create dashboard using data visualization tools such as Tableau
Work with engineering team to ensure data quality and to facilitate data automation
Support senior research team members on custom analysis and presentations
Work with senior team members on advanced digital analytics projects
A minimum of 1 year of work experience
A minimum of 2 years of work experience in a cable, broadcast or syndication research department
Data mining (SQL)
Data visualization (Tableau)
Web/app analytics (Omniture)
Syndicated analytics (Nielsen/Comscore)/STAR Media/Npower)
Math/statistics background

Senior Employee Engagement Analyst Resume Examples & Samples

Collect, analyze, and act on employee feedback to develop communications plans and engagement strategies that drive a culture of employee growth and performance excellence
Engage Digital Operations employees through town halls, virtual meetings, and other communications platforms
Manage recognition programs
Coordinate culture activities across multiple offices
Manage Digital Operations portal, integration with VZWeb
Project management experience with ability to meet hard deadlines
Proven negotiation skills
Team focused mindset
Ability to interact with all levels of a corporate organization
Must be able to travel when required as needed
Experience in event/meeting planning

Engagement Analyst Resume Examples & Samples

Perform project management duties for multiple projects in an Agile/Scrum development environment acting as ScrumMaster and/or Product Owner
Work in partnership with business stakeholders, graphic designers and developers to design end-to-end experiences using participatory and iterative design techniques
Create detailed deliverables including storyboards, user scenarios, user experience workflow diagrams, personas, wireframes and other design prototypes
Foster collaboration and present cohesive interaction, design and user experience approaches to non-design audiences
Effectively communicate conceptual ideas, design rationale and the specifics of user-centered design processes
Create senior-level presentations with clear recommendations

Senior Digital Engagement Analyst Resume Examples & Samples

Conduct analytics assessments to understand current performance, uncover and quantify opportunities for digital experience improvement, and create audience intelligence
Interview stakeholders, create & review data, dashboards, reports, and research across digital experiences (including websites, mobile apps, and other digital platforms)
Communicate actionable recommendations and findings in client-friendly deliverables
Audit data collection implementations based on business objectives and best practices
Co-create solution design documents and collaborate with technical teams on data collection implementations
Participate in audience intelligence projects – creating behavioral segmentation models, profiling and detailing intent-based segments using survey and behavioral data, collaborating with other disciplines to provide a rich understanding of customer dynamics
Manage and execute Testing & Optimization programs with analysis, ideation, and test execution/planning, collaborating with other disciplines to identify successful experience strategies and visual design
Contribute to personalization initiatives – through research, ideas, strategies and methodology execution/plans, collaborating with other disciplines
Collaborate with other teams (product managers) throughout the product lifecycle
BS/BA in Statistics, Quantitative methods, Math, Computer Science, or Marketing or equivalent experience
Minimum 5 years experience in a digital/marketing analytics position

Employee Engagement Analyst Resume Examples & Samples

Launch and deploy employee development programs, tools and processes, ensuring content alignment to Everest Technology Services core competencies and vision
Provide project management for Early Talent, Team Member Engagement and Internship programs including project timelines, project tasks, status reporting, budget tracking and program logistics coordination
Build out processes and systems to track program implementation, participant experience, and overall effectiveness
Establish metrics for programs success and provide analysis of reports to make recommendations for improvements
Perform other duties as assigned in support of Technology Operating Office initiatives (e.g., managing Workplace by Facebook)
An ideal candidate has a Bachelor’s Degree in Business, Human Resources or Project Management
1 – 3 years of relevant employee engagement experience preferred
Commercial insurance business knowledge a plus
Ability to work on multiple projects with aggressive overlapping timelines
Ability to synthesize and communicate complex information in a clear and effective manner
Proven ability to work independently in a cooperative team environment
Must be proficient in MS Office, especially in Excel, Power Point and Outlook with the ability to demonstrate it in the interview

Engagement Analyst Resume Examples & Samples

Manage multiple tasks and small projects simultaneously
Interface effectively with clients; translate their requests into software configurations
Work collaboratively with Engagement Manager/Consultants
Create/follow/apply repeatable processes to provide clients with quality software implementations
Reflect and improve on team methods
2+ years of previous client or customer facing experience
Bachelor’s Degree from a competitive undergraduate university
Experience/aptitude to work with software languages is a plus (SQL, C#)
Strong organization and communication skills; must be detail oriented

Global Quality Business Engagement Analyst Resume Examples & Samples

Build and maintain strong relationships with business partners and act as a liaison between Global Quality team and the business partner
Working closely with key stakeholders/ business partners to manage all business requirements around Global Quality. This will involve various activities right from gathering requirement to propose a solution from GQ offerings with a timeframe around it, like
Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements
Good understanding of Insurance Domain, Quality Control Principles and Analytical Experience a plus
Strong business engagement experience in a multi-cultural/ global organization
Pre-sales, Business relationship management experience is a big plus
Facilitation skills to lead requirements elicitation workshops
Strong, oral, written and interpersonal communication skills
Ability to manage in environment that may have conflicting priorities
Demonstrated ability to work well in a team environment and independently
Quick Leaner, ability to understand multiple products/lines of business
Detail Oriented, able to analyze and drive improvements

Audience Digital Engagement Analyst Resume Examples & Samples

Analyzes past and present lead campaigns to help set appropriate goals, inventory, and audience thresholds
Maintains reporting dashboard of weekly and monthly metrics for all digital re-engagement efforts and lead generation programs
Aides in developing testing strategy to create more meaningful tests
Analyzes A/B split and multi-variate tests and communicates results to stake-holders along with recommendations
Tracks and analyzes lead sources, by campaign and reports results and creates recommendations and best practices re: campaign effectiveness
Performs database analysis to provide segmentation recommendation and lead projections for prospective projects
Provides modeling, analysis and recommendations to maximize leads across multiple platforms (social media, email, search, SEO, web advertisements, etc.) and across all applicable products to increase exposure and conversion, and protect against audience fatigue
Bachelor's degree in business administration, marketing, marketing research, mathematics, statistics or a related field
1-2 years of experience in statistical analysis/modeling, lead generation, business development, digital marketing, or related position
Must have a strong analytical skills to model, analyze and optimize campaigns; must be able to use gathered data for strategic planning rather than only data reporting
Advanced proficiency with Microsoft Office (emphasis on Excel and Outlook), experience with web analytics software, email deployment systems, social media platforms, and SEO/SEM
Proven track record of generating quantifiable results, managing projects, and working with management teams
Seeks opportunity to advance both job-related and technical skills; is committed to increasing position knowledge
At UBM plc, we invite you to be part of an organisation that is committed to building a diverse and inclusive culture and to being a responsible, sustainable business. UBM is proud to be an equal opportunity workplace and an affirmative action employer

Cybersecurity Threat Intelligence Engagement Analyst Resume Examples & Samples

Aid with the production and maintenance of priority intelligence requirements for the business enterprise and ensure that intelligence reporting meeting those requirements is distributed accordingly
Aid with the development and understanding of enterprise threat scenarios and potential attack vectors to support organisational risk management and threat modelling at all levels
Aid with the selection and evaluation of relevant external vendors and become conversant with the process for vendor on boarding and off boarding as required
Give direct intelligence support to specific organisational projects and operations and ensure that relevant teams receive the correct intelligence to enable successful project outcomes
On behalf of Global Cybersecurity, prepare and deliver regular written and verbal briefings across all levels of the enterprise as well as delivering authorised briefings to external clients when required
Maintain regular contact and liaison with internal partners across the enterprise to ensure a full understanding of their business processes, intelligence requirements and to respond to ad hoc requests as required
Identify and action opportunities to improve and progress intelligence support to the business both generically and in times of a specific need
Monitor the cyber threat environment to better predict future dangers to the enterprise’s business processes and proactively establish communication channels with the relevant lines of business
5+ years in an intelligence role and 2+ years in a cyber-role, with a sound knowledge of the management of intelligence and intelligence processes
A broad understanding of all areas of banking and the threats faced by the financial sector
Excellent understanding of networking concepts and Information Security, including emerging threats and attack methodologies
Specialist training or skills in one or more of the following
Open Source Intelligence (OSINT) gathering and/or analysis
A thorough understanding of the intelligence requirements process and threat modelling techniques
Detailed knowledge of global cyber threats, threat actors and the attack vectors used by adversaries
Degree level qualification or equivalent
Intelligence Community experience
Experience in a CCIRM role and/or experience in an intelligence training role
Experience in or dealing with Government agencies
Cyber/technical or network qualification
Experience in contract negotiation
Financial sector experience

Engagement Analyst Resume Examples & Samples

Play a critical role in engaging the Enterprise Digital product teams to support cross-functional impacts of digital experiences across the company
Understand key priorities of business units who engage with Enterprise Digital and work with the Test and Learn team, the Analytics Team and other stakeholders to help inform the Digital Product teams with their roadmaps
Over-communicate project and product updates to key partners while setting expectations and provide transparency about Enterprise Digital’s engagement process and its downstream process impacts and timelines
Provide support in business case analyses for multiple initiatives
Use insights and feedback to continuously improve the engagement process
Provide ad hoc support to the product backlog development of Central, the digital development enablement tool
Stellar project management skills (experience or willingness to learn project management tools like Confluence, JIRA, Rally, etc.)
Passion for digital and how things work!
Strong communication skills (written, oral, PowerPoint creation and delivery) and personal presence
1-3 years of work experience and a Bachelor’s degree required
High energy, enthusiastic and eager to be successful
Highly organized, self-starter with excellent time management and prioritization skills
Experience or interest in agile product development a plus

Engagement Analyst Resume Examples & Samples

Ability to manage multiple tasks and small projects simultaneously
Ability to interface effectively with clients (preferred-not mandatory)
Ability to work collaboratively with Engagement Manager
A do-er mentality and comfortable working independently
Bachelor’s Degree and high GPA from top schools who have an aptitude and enthusiasm to learn new technologies and processes
Ability to manage multiple tasks and small projects across multiple clients at the same time
Strong organization skills and must be detail oriented
Must be able to effectively manage expectations on deliverables to Engagement Manager
Ability to understand key interdependencies and impact of work
Ability to interface effectively with clients

Audience Engagement Analyst Resume Examples & Samples

Interaction: Interact with the Engineering & Product Design portfolio and campaign marketing team to clearly understand requirements, timing and delivery of communications that increase engagement from customers and prospects across direct and social channels
User community/ advisory board: Support the development, promotion and moderation of a secure Engineering & Product Design user community and customer-advisory board. Must be comfortable moderating and coordinating customer input and feedback and ensuring timely and appropriate responses by named business line stakeholders
Customer user surveys: Support the development, delivery and analysis of surveys to customers and target audiences that help gather insights into industry trends, platform evaluations, competitive intelligences, and persona-specific challenges
Social channel communications: Manage the communication plan/ schedule and grow followers of the Engineering & Product Design social channels (including Twitter, LinkedIn, others). Identify additional channels appropriate to the business and ensure the communications plan/ schedule can scale effectively across those channels. Measure and report on engagement and growth of follows as well as provide supporting demographic trends that can help improve posting effectiveness
Assist the development by team members of marketing collateral (assets) including articles, infographics, solution brochures, etc
Bachelor’s of Science in business degree required, Marketing preferred
Optional: Bachelor’s of Science in mechanical, electrical, or chemical engineering
Proven experience and knowledge of survey platforms
Proven experience and knowledge of effective business-to-business social media channels and social media platforms
Strong communication, consulting, interpersonal and presentation skills
Strong MS Office (Word, PowerPoint) skills
Experience with publishing tools (Adobe InDesign, Microsoft Publisher) a plus
Demonstrated ability to work well under pressure
Ability to handle and prioritize multiple projects with competing priorities
Good communication, analysis, research, interpersonal and presentation skills

Culture Engagement Analyst Resume Examples & Samples

Must possess a minimum of 3 years of experience in talent management or other relevant area
Strong research, data analysis, oral and written communication, and interpersonal skills are critical
Ability to use SAS and/or SPSS for Windows is a plus
Experience managing large data sets in Excel
A proven team player with strong relationship building skills
An adaptable leader who can navigate the function and organization through complex and diverse situations; comfortable with ambiguity
Strong executive presence and communication skills
Open to new ideas and possibilities - demonstrates the ability and willingness to move outside of their “comfort zone” to pursue new opportunities. Encourages others to do the same

Field Engagement Analyst Resume Examples & Samples

Expense Management – seek out balanced expense control through strategic and tactical opportunities including preparing and analyzing monthly reporting for Division and COO meeting
Field Management Metrics – Prepare and investigate performance against all of the Field Management Goals
Branch Manager Compensation – Contribute to communication of 2017 BM Compensation Policy and creation of 2018 BM Compensation Policy
Pricing & Equity Commission Discounting Platform – helping rollout new reports, tools, and platforms around our equity and CG pricing/discounting behavior
Business Performance Metrics – assist in developing the analytical view of key performance indicators of the Field
Total Revenue Premium – support and own analytics to develop hypotheses’ around best practices and possible additional functions of the newly created metrics
Real Estate – assist in the management of our occupancy & equipment P&L line including project by project review of financial impacts, business rationale, etc. by working closely with Field Management and Corporate Services
RCOO / ACM Support - Work with the RCOOs and ACMs on local initiatives and driving firm strategies
Strong written, verbal and interpersonal skills, including presentation skills
Advanced proficiency with Excel and proficient in PowerPoint, Word, & Adobe PDF
Individual must be detailed oriented with strong organizational and multitasking skills
Some project management experience and strong analytical ability and problem solving skills
Should possess a willingness to learn with a positive attitude and be comfortable working under tight deadlines across a diverse range of functional groups

Digital Engagement Analyst Resume Examples & Samples

Administer Digital Engagement solution on a day-to-day basis, including; managing user accounts, profiles and roles, record types, page layouts, dashboards, reports, etc
Develop and manage rules around process / workflow diagrams for patient profiles, develop messaging and campaigns to support the various customer relationship flows, customized reports, and dashboards
Work in and deploy from a sandbox environment to test all changes to Digital Engagement solution establishing protocols for appropriate customer opt in environments, and coordinating actual software beta-launch
Perform analysis, administration, troubleshooting, and trending of patient data
Adapt departmental trending and patient analytics presentations and communication plans along with recommended priorities to address patient challenges
Demonstrate ability to influence IT and business teams on maximizing the Digital Engagement solution being developed to improve patient outreach channels and drive better customer satisfaction levels
1+ years customer clinical care, patient scheduling, and patient outreach/intake
1+ year of patient engagement, research, or service experience Excellent communication skills (oral & written)
Ability to work independently and as self-starter on creative social technology platforms and new digital engagement tools
Proficiency in administrative tasks such as creating user profiles, roles, data collection and organization, reports, dashboards

Trade Engagement Analyst Resume Examples & Samples

Minimum - a Bachelor’s degree in Business Administration
Minimum 3 years’ experience in a multinational company
Advanced Computer literacy (MS Office – Excel, PowerPoint, Word)

Emma Engagement Analyst Resume Examples & Samples

Engage the key regional stakeholders on relevant issues
Manage eMMA conversion activity within the region following MMA processes
Monitor the appropriate ticketing queues within the MGTI provided CA system for relevant tickets
Self-assign or otherwise assign tickets to designated resources within eMMA
Engage the user as needed to fully understand the issue over the phone, by connecting directly to the user’s computer or other means is necessary
Manage or resolve assigned Sagitta tickets by following the documented process in at least, but not limited to, the following areas
Application password resets
New Employee / user on-boarding
Individual terminations
Carrier and / or insurer code additions
Weekly Payroll Termination review (rotating task among all Sagitta admins)
90 Day No Access Revoke process (rotating task among all Sagitta admins)
Participate in various support team meetings
Provide vacation coverage for other application support personnel as scheduled
Strong knowledge of general application administration in the insurance agency industry (1-2 years of Sagitta application experience is preferred)
Working knowledge of other agency management systems is required
Excellent listening, written and verbal communication
Must be very detail oriented with excellent organizational and time management skills
Ability to work with agency, vendor or other personnel to understand and then document processes related to the implementation or use of the agency management systems used by MMA
Ability to build and maintain positive working relationships with users, agency management, regional management, agency team leads and peers