Duty Manager Resume Samples

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M Brakus

Maximilian

Brakus

5517 Lubowitz Isle

Los Angeles

+1 (555) 649 5157

5517 Lubowitz Isle

Los Angeles

Phone

p +1 (555) 649 5157

Experience Experience

Los Angeles, CA

Duty Manager

Los Angeles, CA

Boehm LLC

Los Angeles, CA

Duty Manager

Assisting with the management of team, setting objectives, probationary reviews, appraisals and training
Supporting the Store Manager and Assistant Manager with the overall operation of the store
Supervising the store in the absence of the Store Manager and Assistant Manager
Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets
Monitors the effective visual appeal of all commercial and retail and food and beverage throughout attraction evaluating effectiveness and recommending improvements
Proven strong performance within a store/concession management role
Set a high example in regards to punctuality, appearance, attitude, leadership, Guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation

Los Angeles, CA

Duty Manager, Hotel Indigo Singapore Katong

Los Angeles, CA

Shanahan and Sons

Los Angeles, CA

Duty Manager, Hotel Indigo Singapore Katong

Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement
Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management
Provides functional assistance and direction to all departments
Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations
Assist the IT shared services support in the PMS Maintenance,
Assist guest services agents in all Reception tasks
Make time to interact with guests, solicit feedback and build relationships

present

Chicago, IL

Senior Duty Manager

Chicago, IL

Swaniawski-Mills

present

Chicago, IL

Senior Duty Manager

present

Perform other duties as assigned by the Hotel Manager or General Manager
To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations
To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL

Education Education

Bachelor’s Degree in Computer Science

Ohio University

Bachelor’s Degree in Computer Science

Skills Skills

Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
Computer literate with knowledge of hotel property management systems, ONQ experience highly desirable
Posses strong commercial acumen, with experience in increasing profitability in a tight market sector
Highly responsible & reliable
Excellent communication skills and a professional presentation
Proactive, highly motivated and has excellent interpersonal & communication skills
Demonstrates ability to interact with the customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Good knowledge of Health and Safety and security procedures
Good knowledge about the emergency procedures and will have an essential role during Emergency evacuation procedures

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Duty Manager Resume Examples & Samples

Lead a high performing customer facing and service orientated department. Coach and provide feedback to the team as necessary
Set performance targets and drive department productivity and profitability e.g. conversion rates, sales, UPT, AUR, customer data capture etc
Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team
Ensure all of your team members are fully trained in the Burberry Experience, have sound product knowledge and are aware of company policies and procedures

Princ, Infrastrct Ops Duty Manager Resume Examples & Samples

The Duty Manager will monitor scheduled changes to ensure unexpected developments are properly addressed, high risk change status is updated in a timely fashion and change / incident correlation is performed
The Duty Manager will chair "beginning of day / End of Day Operations Status Calls
The Weekend Duty Manager will ensure that significant events are effectively managed & communicated through prescribed standards / timeframes
The Duty Manager will be empowered to make decisions, with SME input, across all disciplines

Duty Manager Resume Examples & Samples

Supervise the Front Office team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities. Ensure the department meets its quantitative and qualitative targets
Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities
Develop close relationships with guests throughout their stay with the aim of gaining their loyalty, serve as a point of contact for regular and VIP Guests
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action. Conduct room and floor inspections to ensure quality standards
Take ownership of guest’s requests and needs and ensure immediate action as appropriate
Manage, record and promptly resolve issues or emergencies that arise. Handle guest complaints if they have not been dealt with by team members and provide a rapid solution
Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks. Prepare glitch report and circulate to all concerned as per guidelines
Follow up on all pending glitches with courtesy calls to guests for effective resolution of the glitch
Take charge of operations during night shift in the absence of Night Manager
Take responsibility during the shift for maximizing quality levels of product and service, and guest satisfaction. Remain accountable for all elements of operations during a shift
Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission
Provide assistance to local representatives of tour operators and travel agencies
Foster a good relationship with third party companies
Assist Front Office Manager to identify and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures
Develop and maintain a motivational working environment within the department. Provide support and guidance to the associates as required
Ensure that all Standard Operating Procedures are being adhered to, by training all associates and monitoring their performance
Assume other duties that may be assigned by Management from time to time

Duty Manager Resume Examples & Samples

Report directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
Provide functional assistance and direction to all departments
Cooperate, coordinate and communicate with other hotel departments as required
React to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Respond to guest needs and resolves related problems
Supervise and direct Reception and Reservations personnel
Support and assist Front Office personnel and all departments at peak periods
Ensure VIPs and priority club guests receive special attention
Inspect front of house and back of house regularly for cleanliness
Assist Guest Relations in greeting, rooming, and sending off VIP guests
Monitor appropriate standards of conduct, uniform, hygiene, and appearance of staff
Provide input for Front Office meetings
Promote inter-hotel sales and in-house facilities
Check billing instructions and monitors guest credit
Analyse and approve discounts and rebates
Analyse the rate variance report to ensure rooms revenue control
Take action with the Property Management Systems (PMS) in emergency situation
Fully conversant with all hotel emergency procedures
Ensure front line staff complies with FIT marketing techniques and maximize sales
Work with Superior and Human Resources on manpower planning and management needs
Work with Superior and Director of Finance in the preparation and management of the Department’s budget
Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Duty Manager Resume Examples & Samples

Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations
Provides functional assistance and direction to all departments
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
Responds to guest needs and resolves related problems
Supervises and directs Reception and Reservations personnel
Ensures VIPs and priority club guests receive special attention
Inspects front of house and back of house regularly for cleanliness
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff
Provides input for Front Office meetings
Promotes inter-hotel sales and in-house facilities
Analyses and approves discounts and rebates
Takes action with the Property Management Systems (PMS) in emergency situation
Works with Superior and Director of Finance in the preparation and management of the Department's budget
Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Duty Manager Resume Examples & Samples

Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations
Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis
Manages employee hours

Duty Manager Resume Examples & Samples

Responsible for Front desk operations, At your Service and Guest Services
As a policy, hotel management wishes to encourage channelizing requests and complaints of guests, as much as possible, through the Duty Manager. Therefore, He/She should as much as possible be available in the lobby area in order to handle requirements. This particular during heavy traffics or when the VIP’s are checking in
Handles matter related with proper billing and investigate any guest comments or complaints related to lost items with
Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of
Ability to enforce hotel’s standards, policies and procedures with front office staff
Ability to prioritize and organize work assignments; delegate work and responsibilities
Ability to direct performance of staff and follow-up with corrections where needed
Ability to ascertain department training needs and provide such training
Ability to focus attention of details
Ability to sell and up-sell available rooms
Ability to input access information into system
Ability to remain calm and courteous with demanding difficult guests and /or situations
Ability to perform job functions to standards under pressure of heavy arrivals and departures
Ability to ensure security and confidentiality of Guest and Hotel information
Ability to work flexible hours, including weekends, evenings and overnights if necessary
Should be creative, innovative and strive for continuous improvement
Think of new improved way during ability to business, revenue and saving ideas

Duty Manager Resume Examples & Samples

Supervise all services offered in the Front Office Departments and ensure they are carried out with the utmost efficiency and courtesy
Ensure quality guest service is provided including attending to guest enquires, requests and complaints, prepare and meet VIP guests and ensuring all associates demonstrate professional attitudes and behaviours at all times
Ensure that all colleagues are constantly updated on accurate hotel information (e.g. Promotions, Events)
Assist the Front Office Manager with the financial aspects including budgets, payroll, profit & loss reports, sales analysis, cash-flows and credit facilities
Liaises with departments on daily operation

Duty Manager Resume Examples & Samples

To manage the Sense of Arrival team as laid down in the Sense of Arrival LSOP
Supervise all tasks of sense of arrival personnel to ensure guests receive prompt, cordial attention and personal recognition
Monitor Sense of Arrival, and particularly the Doormen and Porter personnel, to ensure priority guests, repeat guests and other VIPs receive special attention and recognition
To cover night shifts as and when required
To be fully conversant with Hotel Emergency and Crisis Management procedures
Maintain inter-departmental relationships to ensure seamless customer service
Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
Schedule and regularly conducts routine inspections of areas under his/her control
Work closely with the Front Office, Butler and Concierge team in order to ensure proper communication of guests’ movements
To ensure the front of the Hotel is keep in a clean and tidy manner e.g. seating areas, smoking areas, forecourt etc
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
Communicate to Director of Rooms, Director of Guest Relations, Front Office Manager all pertinent information such as the expected arrival and departure of VIPs
Support preparing efficient work and vacation schedule for Sense of Arrival Staff, taking into consideration project occupancy and forecasts and any large group movements
Assists the Director of Guest Relations to ensure the departmental performance of staff is productive and efficient. Duties include
Plan for future staffing needs and recruit in line with company guidelines
Prepare detailed induction programs for new staff
Analyze training needs of Sense of Arrival staff and develop training programs
Supports the Director of Guest Relations in the preparation process of the department’s budget and forecasts
Adhere to H&S policies and procedures and ensure all direct reports do the same
Respect the code of ethics in accordance with Hotel policy
To be fully conversant and always reinforces Hotel values
To ensure guests receive the experience and service as detailed in the LQA standards and Market Metrix
To manage, keep alive and follow up on the Colleagues Engagement Survey (CES)
From time to time the Duty Manager may be asked to cover other duties as requested by the Director of Rooms and Director of Guest Relations
To support and follow up on “residents daily experience” (RDE), and update daily
To cover Duty Management shifts as and when required
Degree from School for Tourism & Hotel Management
In depth knowledge of Opera and Microsoft Office
Concierge PMS and FCS or HotSoS or Expresso knowledge an advantage
Minimum 5 years’ relevant experience with at least 3 year at a management level
Experience in operating the Fidelio System an advantage
Experience in Yield Management, Budgeting and Training an advantage

Duty Manager Resume Examples & Samples

To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies
To follow department policies, procedures and service standards
Previous PMS experience required
University/College diploma in a related discipline an asset

Duty Manager Resume Examples & Samples

The Reception Manager assists at the front desks, focus on customer service and carries out the training, team members’ development and performance management
Responsive to continuous challenges and open to making changes to achieve targeted results
He builds partnership with other departments to ensure that guests' needs are attended
Primarily focused on services provided at the Front Desk
He is capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
He uses computer system, learns and utilizes computer hardware and software features to manage systems and generate reports
Previous customer related experience an asset
Excellent communication skills and a professional presentation

Duty Manager Resume Examples & Samples

To report for planning, training, directing, controlling and coordinating the activities as well as to ensure effective
To ensure that the hotel regulations and all policies & procedures, standards and guidelines set by the hotel are followed and adhered to by maintaining as well as training efficient and professional staff whose focus will be on exceptional hospitality
Deal effectively with guests and workplace colleagues from a variety of cultures
To perform any other duties as required by the Management
Previous service experience is preferred
Good verbal & written English is a plus

Duty Manager Resume Examples & Samples

To supervise staff within the section
To assist guest and ensure their stays at the hotel are comfortable and an experience to remember
Having a positive attitude towards work, be self disciplined and self motivated, set a good working example for all subordinates
Responsible for the daily organization of section
Contribute to overall operational efficiency by performing relevant duties as assigned
Use your supervision skills efficiency to encourage and motivate staff
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved though guest recognition and prompt cordial attention
Establish good public relations with all guests
Provide guests with the most accurate and up to date information at all times

Duty Manager Resume Examples & Samples

Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs
Maintains a record of guest feedback and takes remedial actions to resolve problems
Be aware of all happenings in the hotel that may affect the role of the DM. This would include management decisions, new directives, new rates, etc
Interacts with guests at all opportunities
Solicits guest feedback and reports same through DM Log
Resolves guest complaints and monitors/ensures their ongoing satisfaction with appropriate empathy
Requests assistance from superiors in situation that are beyond DM scope of responsibility – i.e. things that may have a major effect on the image of the hotel, etc
Reviews staffing rosters at commencement of shift to ensure best staff deployment for maximum efficiency
Reports on efficiency problems and makes recommendation for resolving them
Take responsibility in the absence of higher authority in any situation requiring management support /action
Monitors performance standards, reporting issues/concerns as needed
Takes responsibility in the absence of higher authority in any security situation exceeding the authority of the Safety & Security Manager. Include emergencies such as fire, major accidents, e.g. medical, thefts, natural catastrophes, etc. In such situations, coordinates all activities with primary focus on life security issues, both guest and employee, as noted during the shift
Apply the hotel’s overbooking policy
To identify ways of increasing the Hotel’s overall profitability within the section
Communicates monthly figures to the reception team
Assist in managing allocations for major accounts

Duty Manager Resume Examples & Samples

Working closely with the Front Office team to ensure stat standard, policies an procedures are maintained
Understand and able to execute all Front Office standard operating procedures
Ensure that pre check-in procedure is effecively carried out based on the set standard
Meet VIP at the main lobby upon arrival and bid farewell upon departure
Attend to guests'enquiries, problems, and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
Perform maintenance work on main computer systems
Make daily rounds of the Hotel and all operating departments to increase visibility to guests and employees

Duty Manager Resume Examples & Samples

To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualittive targets
To provide day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards set
Responsible for the swift handling of guest requests
Responsible for the hotel in the absence of senior managers and oversee the completion of Night Audit and End Of Day procedures
Monitor Front Office and particularly the personnel to ensure that loyalty card members, known repeat guests and other VIPs receive special attention and recognition
To actively ensure that loyalty membership enrollments achieve the target set and to process them accordingly
Responsible for ensuring that all financial and audit procedures are respected
Checking billing instructions, permanent folios and monitor guests' credit
Support and assist Front Office personnel and all departments during peak periods
Reports to the Front Office Manager

Front of House Duty Manager Resume Examples & Samples

Ensures that guests' have a smooth running stay at the hotel
Ensures the department meets its quantitative and qualitative targets
Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management)
Implements brand and Group projects and identity features. Promote Le Club etc)"

Duty Manager Resume Examples & Samples

To be an ambassador of the Front Office and of the hotel, in and outside the work place
To ensure the efficient running of the day and evening operations in the hotel
To oversee directly the ambassador on evening shift of the hotel and the Front Office operations during the morning / night shift, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport representatives, Drivers and Valet Parking, ensuring that the hotel standards and procedures are fully known and followed
To ensure uncompromising levels of cleanliness and maintenance of the lobby throughout the day and evening
To ensure appropriate stock level for the smooth run of the morning and evening operations and to approve requisitions accordingly
To ensure a proper use of the telephone etiquette as per Sofitel standards
To ensure a proper coverage and supervision of all the sections at all times during the evening shift at the Lobby, Concierge, Porter and Front office counters
To be present in the reception or lobby during check-in and check-out time or any event and to socialize with guests, playing a Public Relations role
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
To personally greet and escort the guests rather than pointing out directions
To act as a representative of the Management when dealing with guest complaints or if an ambassador member is facing difficulties that he/she cannot solve on his/her own
To manage any guest complaint in a professional manner by resolving it and making sure the guest is satisfied, and always logs all complaint
To call the DOR or the HM for advice in serious cases or if an approval is required
To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered
To ensure that the evening arrival lists are updated, transportation and airport services are scheduled and all the rooms are blocked according to guest requests and needs

Duty Manager Resume Examples & Samples

Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s
Assists in VIP’s arrival departure in absence of guest relation officers
Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior
Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests
Gives the information to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
Co-ordinates with all departments concerned in order to maintain Front Office functions properly
Supervises and assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations and Business Center

Duty Manager Resume Examples & Samples

Ensure that all Guest complaints are handled promptly and completely
Meet and greet VIP Guests and major corporate clients upon arrival
A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector Current knowledge (proof of valid qualifications required) of health, safety, and security procedures
Calm, efficient, and the ability to work well under pressure
Meticulous grooming and presentation

Duty Manager Resume Examples & Samples

Engage Guests in conversation and provide general assistance
Manage, record, and resolve promptly all Guest complaints
Excellent leadership skills and exceptional communication skills
Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

Franchised Duty Manager Resume Examples & Samples

Decision-Making
Diversity Relations
No related work experience is required
No supervisory experience is required

Duty Manager, Premier Floor Resume Examples & Samples

Provide department orientation and training on hotel service standards, procedures and programmes
Staff management at the Executive Club including rostering, performance management, OJT training, developing, counselling, guiding, discipline, feedback, evaluate and supporting staff at the desks
Ensure that department standards are met through supervision
Good co-ordination with all departments to ensure guest satisfaction and employee satisfaction
Room inventory and house monitoring and control
Inculcate the basic habits of smiling, greeting guest by name and thanking
Improve work flow and standards at the Executive Club
Compile reports and manage stocks control
Minimum A level or equivalent
Minimum 4 years hotel front office experience and 1 year supervisory or management experience
Read, write, speak English fluently
Technical knowledge in Front Office Operations
People-oriented

Duty Manager Resume Examples & Samples

Monitor workflow and provide leadership with respect to Customer’s overall satisfaction with AOG requirement.Respond to Operators’ technical part queries regarding their AOG orders, which involves responding to a wide range of Operators telephone calls or written requests on AOG issues
Engage in pro-active customer contact, displaying personal care and concern for customers’ operations
Identify reasons for customer dissatisfaction or disconnection and develop strategies to overcome these
Be an effective conduit between Customer Services and all other internal agencies to streamline work processes, increase effective communication and resolve customer issues
Understand Customer contractual commitments pertaining to AOG service levels. Develop and deliver training on Customer service and technical skills
You hold a degree (Business or Engineering preferred), or equivalent work experience in a customer-facing Aviation Support Operational role
You have a minimum of 5 years experience in a customer service role. Experience in the manufacturing industry and an understanding of Business aircraft aftermarket preferred
Knowledge of airline operations or aircraft performance is preferred
You are able to work effectively under pressure, as well as handle multiple time-sensitive tasks in a demanding global environment
You have proven experience interfacing and working effectively across a range of management levels, disciplines and cultures
You have a strong ability to plan, organize and prioritize
You are good team player who takes initiative, and has the ability to be decisive
Strong computer skills are required to operate word processing, spreadsheet and presentation software. (MS office suite, Lotus notes, SAP, and other Bombardier systems)
You have excellent written and verbal communication skills in the English & French language
You have strong leadership skills
You have comprehensive knowledge of Bombardier Aircraft systems, manuals & drawings
You are available to work on 12hrs shifts (day/night)

Duty Manager Resume Examples & Samples

Extremely guest oriented and service minded
Well organised
Good at developing sales
Good level of general knowledge"

Duty Manager Resume Examples & Samples

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition
Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations
Bachelor’s degree/diploma in Business or Hotel Management, with at least 2 years experience in Front Office or Guest Services including Supervisory experience
Adaptable, determined and someone who thrives in a fast paced environment
Proactive, highly motivated and has excellent interpersonal & communication skills
Presentable and well groomed
Proficient in Microsoft Office and Front Office System
Demonstrates ability to interact with the customers, employees and third parties that reflects highly on the hotel, the brand and the Company

Duty Manager Resume Examples & Samples

Detail oriented, team builder, passionate, customer-focused
1 to 2 years experience in similar role from 5-star hotels
Leadership skills, training skills, communication skills, hospitality and customer care
Up selling incentive programme skills and generating revenue skills, traditional & culture of the country
Excellent communication skills. English language is a must. Other languages would be an advantage

Duty Manager Resume Examples & Samples

Current or previous Flight Service, Crew Resource or Passenger Services experience preferred
Independent judgment and decision making, excellent interpersonal skills, oral and written communication
PC, Sabre, DECS, and RES experience essential
Understanding of working with a contract labor group
Requires rotation of shifts and days off. TSA Regulations require a fingerprint based criminal history records check for all employees with unescorted ramp access
The background check must be completed prior to any individual assuming this position

Duty Manager Resume Examples & Samples

Identifying Major Incident impacts that directly affect the customer’s ability to function
Coordinating resources to expedite recovery of Major Incidents to the customer
Providing real time communication of recovery plans, actions, and status to IBM Management and Service Management
Identifying resources required to restore service needs and making necessary resource allocation adjustments where possible

Duty Manager Resume Examples & Samples

The Duty Manager is responsible and accountable, under the direction of the Front Office Manager for the efficient overall day to day operations of the hotel whilst on duty
To deal with guest problems and/or complaints
Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty
The Duty Manager is to ensure and oversee that all the Front Office Assistant and Reservation Assistant shift procedures and duties are completed on time and are

Duty Manager Resume Examples & Samples

Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, Resort policies and procedures, coaching, training and correcting where needed
Maintained a professional and high quality service oriented environment at all times
Act as manager on duty for the Resort in the absence of the Front Office Manager dealing with complaints, problems solving, special requests and any other issues that may arise
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinates Front Office activities with other departments
Inform all the overnight staff of the nightly activities, group and VIP arrivals, as well as special requests and repeat guests. Inspecting rooms, making sure any special request are carried out accordingly, greet guests upon arrival and ensure escort to rooms if required or if appropriate
Must be able to scheduling and all other reports or paperwork related
Must actively participating in the decision making process on guests relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start
Ensure the accurate completion of the daily audit in a timely fashion. Must be able to perform the full night audit if needed
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping of operating expenses, scheduling and purchasing
Work closely with Housekeeping Department to improve guest’s services and foster cross departmental communications
Be aware and able to enforce all fire/life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the Resort emergency response team
Report any suspicious persons, activities and/or to the Security department and/or the Front Office Manager
Responsible for Security department during the night, by controlling all rounds / reports / emergencies / incidents / guests issues - from inside the property and outside the property
Ensures compliance with all gaming regulations and Resort policies and procedures is compulsory
Ensure all Outlets are closed at proper times, outdoors are maintained quiet with no incidents or accidents
Check all maintenance issues such as lights, electrical cables, paint touch, breakage, damage, repairmen’s, and report to maintenance / Front Office Manager
Rounding all Resort Floors public areas and internal areas, reporting all: Rooms Service trays or trolleys, all kind of garbage left outside, corridors cleanliness, staircases cleanliness and report to
Acknowledge & meet all staff on night duty from the whole Resort and make sure they do report to the Night Manager any incidents or accidents

Dhts Duty Manager Resume Examples & Samples

Monitoring the pulse of critical systems for Duke Health's information technology environment
Execution of emergency procedures for Technical and Business Recovery
Ensure timely and appropriate escalation and notification for all critical system issues and outages while striving to exceed all Service Level Agreements
Requires frequent interaction with all levels of Duke Health IT as well as vendors and other teams as needed
Strong engagement and involvement with Health System OA's - will attend multiple meetings during "off incident" periods to stay in step with their needs
Drives problem analysis and incident trending improvement opportunities. Work with Service Owners and Operational Management to drive continual improvement initiatives
Works with monitoring tools team to ensure monitoring, thresholds, escalation instructions, job handing instructions and access to manage alarms is supplied
Works with operational teams to ensure business continuity plans are tested on a regular basis
Individual will also work with Service Owners to drive solid change management classifications and coordination for said technical areas
Managing & Leading high and low level support teams
Ensuring adherence to strict SLAs, supporting an ITIL framework covering change, incident and problem management
Manage high severity incidents involving mission critical applications and crisis incidents involving both customer & senior management communications
Manage critical situations acting as a liaison for Service Operations Teams
Strong interpersonal and communication skills (verbal and written with both technical and non-technical staff), including public presentation skills
Self-motivated, goal-oriented and team player
Successful candidates will possess a solid understanding of information technology
Strong ability to excel in pressure situations and be able to multitask
ITIL V3 Foundations Certification preferred

Duty Manager Resume Examples & Samples

Protect at all times the guests and hotel's property
Conduct any Health and Safety procedures, including fire walks, food safety investigations, etc
Previous supervisory experience in hotel/leisure/retail sector

Duty Manager Resume Examples & Samples

Ensure a consistently high standard of customer service is delivered by all team members
Supervise day-to-day operations ensuring standards are adhered to and maintained
Engage guests in conversation and provide general assistance, as requested
Handle management issues or emergencies that may arise and respond appropriately
Be available to support the front desk with check ins, check outs and concierge with luggage & valet parking
Handle guest requests, inquiries and complaints, be the point of contact in the absence of department managers
Meet and greet VIP guests upon arrival, where required
Ensure team members maintain a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
Provide First Aid Certificate
A minimum of 2 years of Front Office supervisory experience or previous experience as a Duty Manager in a five star hotel essential
Proven experience with dealing in emergency response including the ability to work under stressful emergency situations
Be available to work a variety of shifts including; weekends, days, afternoons, evenings and nights over 7 days
Proven leadership, inter-personal, training and development skills
A passion for delivering exceptional guest experiences with proven experience in service recovery
Computer literate with knowledge of hotel property management systems, ONQ experience highly desirable
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
A competitive industry salary and generous annual leave benefits
Discounts of up to 50% on products and services in participating Hilton outlets
Access to Hilton University training, offering more than 2500 learning programs
Career development planning and opportunities

Duty Manager Resume Examples & Samples

Check all transactions that have been posted by Front Office cashiers and restaurant cashiers
To check the proper and accurate posting of guest ledger and city ledger transactions
To prepare trial balance and balancing of room recapitulation, food & beverage recapitulation and all outlets
Prepare posting and room checks to the guest ledger
Prepare city ledger, credit card and company account reports
Prepare posting of all city ledgers to account receivables and check the accuracy of payment
Prepare daily report transcript of account receivables
Report and submit all transactions and documents that have been prepared by the Income Auditor
Correct all errors made by outlets including adjustments
To reconcile guest payments with printed reports
To ensure that the printing of all reports is carried out and are legible
To complete credit checks on credit cards over limits
To carry out the distribution of reports to all outlets and management
Is ready and responsible for any job that may be assigned by the Management

Duty Manager Resume Examples & Samples

Manages and motivates front office teams in order to provide high quality services for guests
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Visakhapatnam Varun Beach
Responsible for Reception, Concierge operations, Hospitality and Cashier
Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away
Updates and Checks that information in the directory and e-directory is up-to-date

Duty Manager Resume Examples & Samples

Previous supervisory/managerial experience in Front Office within the hotel/leisure/retail sector
Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
Experience in driving revenue related programs with a team
First Aid certificate preferred
An in-depth knowledge of the hotel and guest service sector
Full work rights for Australia

Duty Manager Resume Examples & Samples

Assumes position of Duty Manager and Site Controller in rotation with Management Team; may also assume position of front line Team Member, Trainer, Team Lead, as needed
Ensure the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times
Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved
Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc

Duty Manager Resume Examples & Samples

Coaches and motivates staff throughout the attraction to maximise sales opportunities and ensure spend targets are achieved
Partner with human resources to implement and monitor incentive schemes to motivate all teams
Demonstrates strong sales approach, leading by example, throughout the attraction maximizing ticket, Commercial spends
Leads by example and is the perfect role model for all customer-facing team to follow
Adopts an enthusiastic, assertive and passionate approach to customer service, and demonstrates the Group values at every opportunity
Actively encourage and support new and innovative ideas from all team members on how to improve the business
Manages stock and inventory to ensure that damages and Costs of Sales (COS) are kept to a minimum to maximise profit oppourtunities for the Commercial Department
Constantly motivate and give feedback to all front line staff on their standards of operations
Act as a mentor and coaches on areas for development
Assisting with the management of team, setting objectives, probationary reviews, appraisals and training
Ensuring all cash handling processes are kept to a minimum and investigating any discrepancies that occur
Working closely with the Guest Experience \ Commercial operations managers to promote teamwork and exceed spend targets across the business
Actively encourage and support new and innovative ideas from all team members on improving business
Monitors the effective visual appeal of all commercial and retail and food and beverage throughout attraction evaluating effectiveness and recommending improvements

Duty Manager Resume Examples & Samples

To lead by example and is the perfect role model for all customer-facing team to follow
Can work well under pressure and stressful situations
Has had experience in the development of individuals and teams
Must be flexible and work well under pressure and stressful situations
Excellent communication and motivational skills

Emoc Duty Manager Resume Examples & Samples

Installs, investigates and resolves routine matters with computer software and hardware equipment
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
May route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Shift supervisor for a Department of Homeland Security 24/7 help desk
Oversees event data monitoring tools to track system trends and escalate active incidents
Manages and coordinates daily team tasks, ensuring they efficiently adhere to available knowledge articles, core processes, and procedures
Accountable to ensure SLA’s are met, customer service is exceeded and help desk personnel are aware of any new direction(s)
Direct point of contact to engage Event Coordination teams
Required to work quickly and efficiently in a fast-paced, demanding environment
Liaison between the help desk personnel and Management
Assists System Administrators by providing ICCB approval as needed to implement needed changes
Provides coaching and development assistance as needed to correct any personnel training deficiencies
Provides smart hands support as needed, by testing, troubleshooting, installing, and repairing systems to ensure reliable function
Maintains end-user computer systems, installing images and software as required
Follows knowledge articles, operating processes, and procedures while maintaining record of work within the help desk ticketing system
Acts as a customer liaison on routine technical and service problems to ensure that customer needs are met with the end goal of one-call resolution
Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs
Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous resolution efforts are taking place in a timely manner
Manages SLA timeframes to ensure they are met
Ensures changes / maintenance are occurring in accordance with established parameters as well as certifies the change record reflects the change
AA or equivalent + 6 yrs related experience
Some college or greater
Two or more years of technical support experience
Experience working with products and operating systems
Experience working with computer-related technical problems
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading and system maintenance procedures
Analytical and problem-solving skills to troubleshoot systems problems
Ability to multitask within a fast-paced environment
Experience working with an escalation policy
Ability to Multitask within a fast-paced environment
Basic personnel trainer skills
Good organizational skills to balance and prioritize work
Experience with monitoring/maintaining/securing network, operating systems, and applications
Experience with incident response and handling
Security+, Network+, Certified Ethical Hacker(CEH), MCP and/or other relevant security/OS/network certifications
Experience with Department of Homeland Security(or other Federal agency) policies/procedures
Knowledge of ScienceLogic Atlas

Ramp Duty Manager Resume Examples & Samples

Manage all Ramp staff to ensure that the operation is run in a safe and efficient manner
Manage cost and performance on a daily basis to ensure a more efficient and profitable business
Create and develop an engaged workforce within the department, including performing staff appraisals, probation hearings, return to work interviews and daily briefings
Monitor report and manage staff sickness/absence by means of T&A systems, attend any performance/attendance meetings and act in accordance with the company policies and procedures
To be involved in any external and internal recruitment processes, this will include carrying out interviews and being part of the selection process to ensure ownership and accountability for new hires
Chair and perform investigative meetings, grievance meetings and disciplinary meetings in accordance with the company policies, procedures and guidelines
Complete SHEBBA, reporting on delay reports within a designated time period, missing bags, attendance and lateness and accident/incident
A minimum of 5 years’ experience in the Aviation industry or equivalent
A minimum of 2 years’ experience in a Supervisory role or equivalent
A good understanding of SLA’s, operating procedures and company policies
A good level of knowledge of the ramp operation
Strong leadership skills and experience of leading and managing staff
To understand and be able to demonstrate and use specialised equipment, Merlin and SIS systems
Must be able to obtain an ADP and airside pass
GCSE Grade C or above in English and Mathematics
Computer literate, knowledge of Microsoft Word, Excel and PowerPoint
Experience and knowledge with all ramp loading equipment
Ability to work under pressure and time constraints
Ability to prioritise workload in order of urgency and importance
Excellent communication skills written and oral

Night Duty Manager Resume Examples & Samples

Previous experience in a customer-focused industry
Previous supervisory experience in a hotel environment
Ability to work on your own or as part of a team

Duty Manager Resume Examples & Samples

Set a high example in regards to punctuality, appearance, attitude, leadership, Guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation
Support company and hotel policies and procedures including the promotion and participation in HOS, Health and Safety and GSI initiatives
Use discretion and tact when dealing with Guest enquires, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
The Duty Manager’s phone is the central communication point and must be carried at all times
Check and maintain the Duty Manager safe in accordance to the procedures set by the company
Responsible to carry the Duty Manager’s Master key at all point of time and must never hand them to anyone else
Advise the Front Desk Manager & Director of Rooms of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
Check the condition of the departure rooms with the shift leaders and assist if required
Follow up with the Supervisors in regards to any room discrepancies (skips,sleeps) and assist with their inspection
Ensure that the Police report is being done on a regular basis
Ensure all Colleagues within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates
Ensure that all Colleagues have a complete understanding of and adhere to the Hotel colleague rules and regulations
Assist in the building of an efficient team of Colleagues by taking active interest in their welfare, safety and development
Maintain the integrity of the Front Office environment. Share their knowledge, contacts and be compassionate with all of our Colleagues
Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
Ensure maximum safety for Guests, patron and Colleagues during emergencies
The protection of hotels interests must be the major concern
Fully trained in emergency procedures and to assist in carrying out any practice drills
Leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan
Photograph all room damages
Supervise Front Desk Colleagues, assist in check in and checkouts
Perform any other related duties assigned to him / her by the Front Office Manager
An unbiased report must be sent to all concerned at the completion of the shift
Responsible for the smooth operation of the hotel, he / she must make decisions on all matters involving Guest contact with hotel Colleagues. In absence of the senior Front Office management, he / she has full authority to make decisions concerning Front Office
Knowledge of Opera, Word, Excel, Delphi and Windows 2000
Minimum of one year previous experience as a Duty Manager is preferred
Arabic or Russian speaker is an advantage
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
Highest Guest service skills, talent and knowledge with the vision and ability to lead Colleagues to excellence
Second or third language an asset

Night Duty Manager Resume Examples & Samples

Provide management cover and operational assistance during the night in the absence of Team Leaders and General Manager in order to ensure seamless delivery of quality service to the standard experienced during the day
To oversee and, where necessary, carry out the Night Audit function including the provision of systems expertise as laid down by company requirements
Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant Team Leader
Be fully conversant with all statutory fire, legal, bomb, health & safety procedures and to take control in the event of an emergency
Follow previously determined "on the day" sales strategy in order to achieve maximum optimum rate
Ensure the security of the hotel, it's guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures
Maintain a secure environment for all hotel guests and associates. Complete regular security checks throughout the building
Maintains Marriott Company SOP’s including Brand Standard Audit criteria ensuring standards are achieved during the night
Actively working to achieve Green Zone in all areas of Front Office Balanced Scorecard. Support other departments to achieve the same, i.e. Room Service quality, trays in corridors, bar service etc
Ensure associates are trained to the company standard including new hire 90 day training, 15 minute short takes, statutory Fire, Health and Safety and any other training deemed necessary
Credit Management: Is fully conversant with hotel credit policy and ensures it is strictly adhered to ensuring minimal losses to the company. Is responsible for daily management of the guest ledger
Have a comprehensive knowledge of the hotels facilities and any promotions taking place so as to offer information to guests
Ensure staff are made aware of Health and Safety guidelines so as to ensure safe working practices
Communicates clearly and effectively using established channels to ensure interdepartmental communication is maintained
Maintain regular checks on all operational areas and be visible to guest areas
Is fully aware of emergency procedures and can co-ordinate hotel evacuation in the event of an emergency
To direct and control the night audit to ensure revenue is maximized and that management information is accurate and available in order that guests accounts are correct and the accounts function is efficient and effective. Accurate rate check in place to maximize revenue. Procedure in place to review and scrutinize all credits to the business
To achieve full sellout nights minimizing walked guests. Maintain accurate walk log
Handle any guest issues or complaints (including walks) in a professional and hospitable manner ensuring they are resolved or followed through

Duty Manager Resume Examples & Samples

To assist with efficient running of department in line with Pullman’s strategies and brand standards, whilst meeting employee and guest expectation
To directs all aspect of the guest relations function to achieve the highest possible guest satisfaction to current an future VIPs
To answer inquires concerning hotel services and facilities
To investigate any guest complains/ comments and coordinate with all other departments to ensure complains/comments are well look after
To make public area inspections so as to be thoroughly knowledgeable of the areas

Duty Manager Resume Examples & Samples

Strong management skills
Guest oriented
Pleasant personality
Excellent Analytical and Interpersonal skills
Resolve guest complaints and monitor/ensure their ongoing satisfaction with appropriate empathy
Take responsibility in the absence of higher authority in any security situation Including major accidents, e.g. medical, thefts, natural catastrophes, etc
Monitor performance standards, reporting issues/concerns as needed

Guest Experience Duty Manager Resume Examples & Samples

Proven team management experience in a similar based environment with the ability to lead/develop and motivate our operational teams to deliver exceptional results
Significant experience of dealing with guest and service issues in a leisure, hospitality or attraction environment
Have been in a supervisory role with at least 5 direct reports for at least a year
Excellent sales skills are a must whilst paying great attention to detail and experience of using computerised till systems is also essential
A good understanding of Health & Safety requirements
Experience of Cash Handling and banking procedures
Great attention to detail ensuring that every day operational standards of cleanliness and presentation of all aspects of the attraction are maintained in line with the brand and company requirements
Proven experience of working in a target driven environment
Our ideal candidate will be dynamic, confident, self-motivated with excellent written and verbal communication skills and the drive to succeed
Excellent organisation and prioritisation skills
Ability to deliver exceptional customer service in a fast paced environment
Ability to work as part of a team
Ability to be flexible/adaptable as per the business operational requirements
Intermediate level for the Microsoft Office Suite inclusive of Outlook, Word, Excel and Powerpoint

Night Duty Manager Resume Examples & Samples

Occupy the hotel lobby and other public areas, particularly at busy times
Coordinate the services and special facilities provided to long-stay Guests
Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc
Good knowledge of Health and Safety and security procedures
Previous role as a senior supervisor or Duty Manager in a similar quality hotel
An in-depth knowledge of the hotel, leisure or service sector

Duty Manager Resume Examples & Samples

To assist with VIP’s arrival and departure
To assist in the preparation of weekly and monthly reporting on Hotel occupancies and rates as required
Maintain constant guest relations, handle guest requests and complaints effectively and efficiently
Establish good public relations with all guests and provide them with the accurate and up-to- date information at all times
To oversee that the Guest Service Assistant’s shift procedures/duties are completed on time and are procedurally correct
To responsible for actioning fire and emergency procedures and to contact Senior Management in case of a fire or emergency whilst on duty
Maintain correct security procedures as required and ensure all staff are aware of these procedures in their specific work areas

SEA Life-duty Manager Resume Examples & Samples

Responsible for ensuring all company standards and product excellence are consistently upheld
Responsible for ensuring all interactive elements are functional & liaising with the onsite technical team to ensure identified problems are resolved in a timely manner
Experience of Health & Safety regulations
Proficiency in the Microsoft Office suite inclusive of Outlook, Word, Excel and Powerpoint

Duty Manager Resume Examples & Samples

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times
Maintains and be guided of hotel policy on credit/lost and found hotel guests properties
Assigns and Approves Duty roster for all Front desk staffs
Approves the working schedule for the front office attendants and submits them to front office manager

Duty Manager Resume Examples & Samples

Professionally conduct member inductions, to ensure that members are able to use the facilities in a safe manner
Ensure that the overall cleanliness within The clubs premises is of outstanding standards. This includes, but is not limited to, the re-stacking of weights, picking up of any litter etc
Deal with prospects in a professional manner whilst showing them the facilities and assisting them with the online joining process
Deal with any necessary administration and member issues which include, but are not limited to, answering the telephone, returning messages left on the answering machine, report submission and responding to relevant e-mails
Conduct weekly club safety checks and record all defects that you are not able to rectify, in the maintenance file
Deliver outstanding customer service at all times to both members and prospects
Help to create an environment where all employees enjoy themselves whilst at work and make a real contribution to the success of the club and business as a whole
Be fully involved in the creation of a fun, lively and creative atmosphere for all members
Submit any original ideas you may have no matter how bizarre to promote fun and aid retention
To undertake any other reasonable duties/ projects/ meetings, which may be required from time to time

Duty Manager Resume Examples & Samples

Manage high volumes of guest arrivals and departures
Very customer service focused,working on ways to improve efficiency and guest experience
Highly organized with attention to detail

Night Duty Manager Resume Examples & Samples

Oversee the entire Front Office operation to maintain high standards
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Previous supervisory experience in Front Office within the hotel/leisure field

Duty Manager Resume Examples & Samples

Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include
Works with superior in the preparation and management of the department’s budget. Duties include
Be comfortable and effective in an environment of ambiguity or change
Complete tasks as directed by Management

Duty Manager Resume Examples & Samples

Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations of Pullman Putrajaya Lakeside
During their duty the Duty Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. Their main role is to ensure the proper paperwork of the operations in the following sections: Front Desk, Operator, Business Center and the Executive Floor
The Duty Manager will extend his responsibility to entire Front Office Manager and Assistant Front Office Manager. The Duty Manager will act as Assistant Front Office Manager during the absence of the Assistant FOM. He/ She will replace the Crew & Group coordinator during her/ his absence
The Duty Manager will be available at the Hotel 24 hours a day
Representative of the Senior Management: The Duty Manager is the only representative of the Senior Management24 hours a day. They must be for this reason very versatile and to be ready to handle some very different situations
The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with these situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of the Pullman Putrajaya Lakeside
The Duty Manager will be permanent contact with the Front Office Manager to report any guest comment, or problem contact with the Front Office Manager to report any guest comment, or problem and to ensure a good co-ordination and quick communication on both sides
To maintain per shift an accurate record in the Duty Manager’s logbook of items and incidents which may be of concern to the management and or which may requires further attentions

Duty Manager Resume Examples & Samples

Data Center IT Operations experience
Executive Briefings
Data Center Facilities Operations experience
Executive Summaries
Technical Team coordination

Duty Manager Resume Examples & Samples

Supporting the Store Manager and Assistant Manager with the overall operation of the store
Supervising the store in the absence of the Store Manager and Assistant Manager
Be an ambassador for the Halfords brand to really drive our business forward

Duty Manager Resume Examples & Samples

Lead a high performing customer facing and service orientated department. Coach and provide feedback to the team as necessary to ensure all customers serviced in the department are given the full Burberry Experience in line with brand strategies
Set performance targets and drive department productivity and profitability
Plan your department schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time
Develop relationships and communicate effectively with relevant merchants for the department
Recruit, on-board and develop the department to ensure it has the right team and Specialists for your product area(s) to be able to serve customers passionately and effectively
Leverage your Customer Relationship Management (CRM) supporting the development of a loyal customer base and develop your team to achieve the highest quality of customer profile capture with every transaction
Drive the digital strategy and ensure employees are integrating technology into the customer journey using it to drive the never out of stock mind set
Be considered a specialist and an ambassador for your department’s product categories

Duty Manager Resume Examples & Samples

Managing a designated geographical area ensuring that the contract service delivery is of a high standard, meets the Client’s needs and is delivered in line with the budgets set
To meet the SLA’s and client business requirements
To keep close professional contact with clients and be able to ensure customer satisfaction
Managing the day to day KPI administrative tasks
Follow Group and company policies and procedures at all times
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment
Use all work equipment and personal PPE properly and in accordance with training received
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

Duty Manager Resume Examples & Samples

Manage and supervise all tasks of his/her staff
Communicate with AFOM & FOM on all matters re: guest services & hotel operations
Ensure guests receive prompt attention and personal recognition throughout the hotel
Respond to guest needs and resolve related problems
Supervise and direct Rooms and Front Office personnel
Inspect front of house and back of house regularly for cleanliness and orderliness
Assist Guest Relations in greeting, rooming, and sending off guests
Provide input for Front Office meetings and conduct daily briefings
Check billing instructions and monitor guest credit
Ensure that front line staff complies with FIT marketing techniques and maximizes sales
Is fully aware of the Credit Policy
Take full responsibility of Front Office staff in absence of the FOM/AFOM
Perform related duties and special projects assigned by FOM/AFOM
Good level of engagement with residents
Ability to manage a multi-cultural workforce
Excellent leadership & communication skills
Display high levels of integrity, dedication and support for continuous improvement
Flexible management style to meet the challenges of a changing work environment
Good knowledge of the entire Front Office Operations
Must be a self-starter, coach & mentor who can motivate the Team to perform their best
Knowledge of Opera Property Management System preferred

Qr-baggage Handling Duty Manager Resume Examples & Samples

Support monitoring and control of the BHS O&M Contractor's operation & maintenance service level
Ensure execution of agreed regular maintenance activities in accordance with BHS and HBSS provider guidelines
Regular communication with other HIA departments and stakeholders to resolve baggage related issued and problems
Ensure production of baggage statistics to the HIA management as well as production of incident reports, shift reports and safety reports
The successful candidate must hold a Bachelor degree in Engineering, Computer Science or related fields from an Accredited University
Must have a minimum of 3 years operational experience at Airports/ Airlines Ground Services / Ground Handling
At least 1 year of experience in a hub airport would be an advantage or over 3 years of supervisory experience in T&C or O&M Team of BHS in similar sized airport
SITA's Bag Message, Aring's BagLink and Quantum BRS, CUTE and/or DCS
IATA requirements related to baggage handling operation
EDS equipment operation and maintenance

Duty Manager Resume Examples & Samples

KEY RESPONSIBILITIES
REQUIRED QUALIFICATIONS
KEY RELATIONSHIPS

Operation Duty Manager Resume Examples & Samples

Work in a 4 on/4 off rota to cover the 24 x 7 period including weekend, bank holiday and national holidays days
Monitor for any exceptional or ‘out of order’ situations or events, so as to engage as early as possible
Identify any potential interruptions to service, managing technology incidents as soon as they arise
Follow the Major Incident and Crisis Management processes closely
Escalate to the appointed on-call Major Incident/Crisis Manager as required
Communicate and escalate effectively and consistently in line with documented processes
Ensure all technical, business and management engagements are managed to the required service level
Provide a high standard, consistent response throughout any service period, to medium and high impact incidents
Provide a conduit between FIL and FIMT command centres for common high impact incidents
Cover business hours starting in Asia Pacific and finishing at close of US markets engaging with the relevant incident management and service management staff as required
Cover out of business hours when the majority of infrastructure, application and service changes are scheduled
Be expected to familiarise themselves with all business areas, understanding service levels, customer and technical contacts
Maintain a view of all changes scheduled for their shift cover periods and counterpart communicators and contributors in all service areas
Participation in Systems releases and DR planning and testing
Holiday and sickness cover
Deputising for functional manager, etc., when required
Coordination of testing, training and take-on of new tasks and services
Understanding the FIL service management processes – Problem Management and Change Management
Understands risk events and escalates the risk to their senior management team in a timely fashion

Relief Duty Manager Resume Examples & Samples

A minimum of 2 years experience in a Front Office position a must, supervisory experience an asset
Post secondary education specializing in Hospitality Management an asset
Demonstrated computer skills (Opera, Word, Excel, Microsoft Office)
Capability to work effectively in a fast-paced, stressful environment, alone or in a team
Excellent interpersonal skills including team building, communication and organizational skills
Ability to implement and maintain very high, consistent key standards as per Marriott Hotels policies and procedures
Good analytical and problem solving skills, strong written and verbal communication skill
Knowledge of sales and upselling techniques an asset
Leadership qualities, with the ability to motivate and supervise colleagues
Proven attention to detail
Flexibility to work mornings, evenings, overnights, weekdays, weekends, and holidays

Private Duty Manager Resume Examples & Samples

Manages the overall operations of Home Support while meeting, or exceeding, Federal, State and local regulations and accrediting body and agency quality service standards
Manages overall agency operations of private duty including clinical, regulatory, quality, and financial standards
Manages agency partnerships by networking with the residents, families, physicians and other health care providers
Establishes ongoing relationships with regulatory agencies, keeping updated on all regulatory changes and ensuring that federal, state, and local regulations are met
Develops and maintains quality improvement programs; continuously evaluates and improves processes, systems, and work flows. Evaluates systemic problems and develops action plans to address them. Reports on results to superiors and subordinates, as appropriate
Oversees and addresses compliance, complaint and staff/patient grievances and reports them according to policy
Plan and develop operating budget and complies with established budgetary guidelines
Directs and evaluates agency performance, reviews and analyzes financial management reports and Profit and Loss reports in a timely manner to ensure accuracy
Responsible for ensuring agency has sufficient, qualified staff by partnering with Human Resources for recruitment, selection, retention and termination of all employees
Fosters effective teamwork among the Agency’s staff and community’s management team at large, to ensure high quality service and care and interdisciplinary cooperation
Conducts HR practices, including interviewing, coaching, counseling, recruitment and hiring, Performance Improvement, supervision of personnel, wage and salary administration. Participates in employee engagement programs and activities
Bachelor’s degree or minimum of ten years of healthcare or senior living management experience is required
Minimum of five years’ experience in Private Duty, Healthcare or Senior Living is required
Experience with leading/supervising a team is preferred

Duty Manager Resume Examples & Samples

Staff providing Production Support Services, on the respective shift, will have matrix reporting/accountability responsibility to the Duty manager
Incident escalations, across TSG and Key Business Operations Areas, will be communicated to the Duty Manager (primary point of contact for all escalations)
The Duty Manager will monitor facilitated P1/P2 incidents for engagement, impact assessment, progress and escalation

Night Duty Manager Resume Examples & Samples

Minimum two years experience as Front Office Night/Duty Manager in a 2, 3 or 4 star hotel
Well versed in OPERA, TARS, Excel, Word, and Outlook
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls and manages the reservation schedule
To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set
To assign responsibilities to associates and to check their performance daily
To be responsible in the implementation of Accor audit system (Focus)
Maintain a logbook of all guest and staff incident reports and submit to the management
Support associate needs in departments based on the hotel priorities and anticipated business levels
To be aware about DTCM local requirements (follow up and responsible for DTCM and Police requirements in coordination with the Assistant Government Relations Manager and the GSA CIDs) and to establish good working relationship with local government authorities
Ensure that guest passport details are sent on time through the CID system
To assist and be responsible of Le Club members, Frequent Flyer program and VIP guests
Writes a report on activities and incidents that occur during the night
Ensures that guest supporting documentation is available and up-to-date
Performing the night audit cut-off run and generation of daily reports
Follows up any customer requests (wake-up calls, taxi requests, breakfast information)

Duty Manager Resume Examples & Samples

Please note that only shortlisted applicants will be notified
Responsible for the day-to-day operation of the entire hotel and welfare of the guests
Handles guest complaints if they have not been dealt with by team members and provide a rapid solution
Guest Satisfaction, to ensure guests have a smooth running stay at the hotel
Lead and support all Guest Experience Initiatives within the property
Keep a daily log of all occurrences which are to be brought to the attention of the General Manager

Duty Manager Resume Examples & Samples

Assist the Front Office Manager with all aspects of departmental operations
Ensure compliance with the hotel’s policies and procedures
Assist the Management in the overall day to day operation of the hotel
Handle and address guest concerns, ensure exceptional guest experience and quality at all times
Ensure effective communication between the Front Office and other operating departments
Perform regular hotel inspection, including rooms and all public areas to ensure that Sofitel standards are in place
Manage the Front Office team during the shift
Provide training to the team as and when required
Review guest feedback and take action as and when required

Duty Manager Resume Examples & Samples

Act on behalf the Hotel Management to ensure maximum levels of guest service and satisfaction is provided, while taking responsibilities for the management of personnel
Responsible for the overall day-to-day operation
Monitor the Hotel personnel to ensure guests receive cordial, prompt attention and personal recognition at all times
Ensure the smooth operation of Front Office operations by being visible and aware of its requirements
Handle any guest problems. To ensure that any complaints or requests from guests have been recorded, referred to appropriate department and to take immediate corrective action
Ensure special handling and treatment of all VIP and Repeat Guest arrivals and departures
Ensure the room preparation for VIP Repeated Guest is perfect

Duty Manager Resume Examples & Samples

Supervise and oversee day to day Front Office operations and administrative functions
Direct, coordinate and monitor overall Hotel operations
Attend promptly to all guest requests and feedback

Duty Manager Resume Examples & Samples

Ensures proper execution of Log Book at end of the shift
Ensures proper hand over of information at shift change
Reviews all reports made during the shift by Security Department for content completeness
Signs off forms as required by the hotel operations. This will include restricted key access, rebates, voids, etc
Records all physical defects identified whilst on round using appropriate forms
Reads DM Log when arriving on shift to ensure fully aware of all happenings since previous shift
Handling guest enquiries and product knowledge
Apply the pricing policy to groups according to hotel directives
Adapt his/her welcome for the hotel’s best guests, over the phone or in person
Shows guests around the hotel to promote all the advantages the hotel has to offer

Duty Manager Resume Examples & Samples

Manage the data preparation daily operation, ensuring delivery of timely and accurate data to the countries requirements. Aligning the resources to the delivery requirements and in accordance with the expected volumes and fluctuations, whilst ensuring that both Respect and Result behaviors are observed
Control cost, balancing the operational requirements against resources allocated, ensuring full utilization of the staff to meet the required productivity
Deliver on development of the agents, ensuring that all of the training needs required to provide the services outlined is provided
Establish relationships with the stakeholders, communicating and coordinating with each contact to ensure objectives and expectations are clear

Senior Duty Manager Resume Examples & Samples

To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
To ensure that any major incident or new information are logged-in in the Duty Manager log book
Dedication to quality, hospitality and guest satisfaction
To prepare Late Charge letters and post them accordingly
To maintain and distribute the staff attendance summery sheet
To co-ordinate the introduction and training of new employees. The Duty Manager will also be required to identify training, plans them and deliver to meet needs to all colleagues
To assist the Reception staff in their duties as required
To ensure that all reception staff are well aware / trained about their Manual and procedures
Supervise the cross training of staff from other departments
To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary
Diploma or Equivalent related to the hospitality industry
Strong knowledge of the property management systems
Must of held 3-4 years in a Front Office role
Promotes a positive and healthy work environment which contributes to effective teamwork
Works positively with others and contributes actively to promote a healthy team spirit
Exceptional People Management skills, able to handle conflict

Duty Manager Resume Examples & Samples

Deputise in the absence of Senior Management and make necessary decisions within given guidelines
Manage & motivate staff, complying with employment law and company policies/procedures
Maintain up-to-date knowledge of the hotel rates and promotions and take an active interest in the sales function of the hotel
Actively seek to maximise occupancy and yield
Complete orders for hotel and manage house stock levels
Ad hoc duties as and when required
Check guests in and out, including preparation of guest bills and authorising payments
Dealing efficiently with day to day billing and guest service queries
Report anything considered a health and safety hazard
Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets
Responsible for looking after Hotel property at all times
Ensure safety and hygiene standards are met
To attend all relevant training as and when required
To ensure that the company dress code is always adhered to

Duty Manager, Incident Command Center Resume Examples & Samples

Provides oversight for Major Incident Management (MIM) service to ensure execution tactics are defined and planned and commitments are met
Ensures MIM delivery efforts are planned and executed using current standards, methodologies, tools and processes and follows rules for requesting exceptions, where justified, to achieve business needs
Provides cross functional coordination of Managed Service Providers, Business Technology Organizations, and/or operations teams. Ensures that all dependent resources are staged and ready for delivery activities to be performed including skills, software, etc. Escalate resource contention to management
Maintains working knowledge of appropriate Abbvie IT high-level architectures, ITIL practices, Abbvie standards and other frameworks that impact service and solution delivery and ensures that appropriate governance is engaged
Maintains productive relationships with peers and clients
Follows organization standards for status reporting to key stakeholders including KPIs, risks, and issues
Supports delivery forecasting efforts. Identifies opportunities for improvement of delivery and reporting capabilities
Responsible for compliance with applicable policies and procedures and follows best practices

Duty Manager Resume Examples & Samples

To consistently offer professional, friendly and engaging services to guests
To communicate through shift briefings, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Bachelors degree in Hospitality Management
Minimum of 2-3 years experience in a supervisory role in the Front Office department in a five star hotel
Strong leadership skills to motivate the team
Accuracy and speed in handling emergency situations and providing solutions
An ability to stay calm when the pressure mounts
Good knowledge about the emergency procedures and will have an essential role during Emergency evacuation procedures
A passion for guest satisfaction is essential
Knowledge of Opera system is of advantage

Duty Manager Resume Examples & Samples

Leadership experience of minimum three years in Front Office Department
Duty Manager Experience or club lounges manager in a smaller hotel (less than 292 rooms)
Knowledge of Microsoft applications
Knowledge Front Office applications
Outgoing personality with ability to communicate fluently with guests and colleagues
Must possess high levels of integrity, intelligence, maturity in outlook and authenticity
Passion and ability to stimulate ideas and execute them to materialization in best interest of the hotel, guests and colleagues
Must be full of enthusiasm and ability to energize the team
Ability to work on week ends and Night Shifts
Proactive in approach with a vision to make the department as a benchmark for others

Station Duty Manager Resume Examples & Samples

A minimum of 5 years of airline experience in supervisory or leadership positions, with proven skills in passenger service/station operations, including cargo handling, ground operations, and personnel administration
Experience scheduling work shifts, administering bargaining unit employees, and overseeing budget controls
Managerial experience motivating employee groups and administering disciplinary procedures
Analytical and problem solving skills, with the ability to make decisions, and instruct and coach employees
Minimum age of 18
Familiarity with TSA, FAA, and IATA regulations and requirements related to ground handling and passenger boarding

Duty Manager Resume Examples & Samples

Maintain the image of the management at all times and provide management presence by assisting employees in handling feedback
Staff management at the Front Desk including rostering, performance management, OJT training, developing, counselling, guiding, discipline, feedback, evaluate and supporting staff at the desks
Conduct briefing
Co-ordinate full-house activities, capable of handling pledge relocates at the desk
Ensure safety, health, security and loss control policies and procedures at the desk are complied
Improve work flow and standards at the Front Desk
Recruit, interview and hire staff
Attend relevant meetings (Head of Department meeting/Marketing meeting)
Sign media and supervise shift handover procedures
Diploma/Degree in Hospitality Management preferred
Able to plan, make decisions and assist in training and development
Presentable, well groomed

AOG Duty Manager Resume Examples & Samples

Respond to Operators' technical and troubleshooting queries, which involve responding to a wide range of Operators telephone calls or written requests on AOG in-service issues
Maintain a database of communications and queries. Strong computer skills are required (Sales Force, SAP, Commit, Excel, etc)
Work closely with Field Service Representatives and the support team within the Technical Help Desk group including AOG coordinators
Engage in pro-active Customer contact, displaying personal care and concern for customer's operations
Participate in Customer and vendor meetings
Organize, prioritize and handle multiple time-sensitive tasks in a demanding environment
Responsible to manage workflow and prioritize activities of employees in a non-unionized environment including coaching and mentoring
A minimum of 5 years experience in a Customer Service role,
A Bachelor's degree (Business or Engineering preferred) or equivalent work experience
Experience in the manufacturing industry and an understanding of Business aircraft aftermarket preferred
The ability to effectively deal with Customers under pressure in critical circumstances is required
You possess exceptional organizational skills
You are an excellent communicator, you demonstrate the ability to be a team player and take initiative along with the ability to be decisive
You enjoy working in a team environment but can be independently resourceful when required
Your ability to apply technical documentation along with your knowledge and familiarity with Bombardier Aircraft systems, manuals & drawings would be a definite asset

Duty Manager Bike Hut-login to Save This Vacancy Resume Examples & Samples

Inspiring, engaging, motivating and driving store colleagues to deliver the very best level of customer service and product knowledge – so that sales are maximised and customers are ‘wowed’ every time they visit a Halfords store
Recognising and celebrating store and colleague successes
Ensuring the store is kept commercial and visually appealing to our customers in line with company guidelines

Duty Manager, Hotel Indigo Singapore Katong Resume Examples & Samples

Cooperates, coordinates and communicates with other hotel departments as required
Works with Superior and Human Resources on manpower planning and management needs
Supports and assists Front Office personnel and all departments at peak periods
Assists Guest Relations in greeting, rooming, and sending off VIP guests
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee engagement
Ensure ‘one team approach’ and quality service through daily communication and coordination
Carry out the special needs and requests of guests and repeat visitors
Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed
Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates
Make time to interact with guests, solicit feedback and build relationships
Responsible for IHG Rewards Club enrolment and recognition
Assist guest services agents in all Reception tasks
Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management
Checks billing instructions and monitors guest credit
Ensures front line staff complies with FIT marketing techniques and maximize sales
Analyses the rate variance report to ensure rooms revenue control
Bachelor’s degree in Hotel Administration, Business Administration or equivalent,
At least 3 years’ guest service / hotel experience including 1 year in a management capacity, or an equivalent combination of education and experience
Has good writing skills
Excellent interpersonal skill
Possesses problem solving, reasoning, motivating, organizational and training abilities
Strong leadership skills in managing teams
Able to manage complex relationships

Duty Manager Resume Examples & Samples

Liaison between all operational departments
Previous supervisory experience in Front Office within the hotel/leisure sector
Posses strong commercial acumen, with experience in increasing profitability in a tight market sector
Excellent knowledge of the Dutch and English language in both writing and spoken
Previous role as a senior supervisor or Duty Manager in a luxury hotel

Duty Manager Resume Examples & Samples

Be a Brand Ambassador for Jameson Irish Whiskey
Focus on providing a consistently high standard of customer service
Provide leadership, management and the highest level of support to the team
Share the operational responsibilities of the business unit on a day-to-day basis
Provide effective & pro-active assistance to departments and department managers to ensure efficient response to customer and business needs
Lead, motivate and support the team to ensure smooth delivery of service excellence
Maintain excellent hygiene & safety standards- accountable for the Health and Safety of staff and clients; ensuring policies and procedures are adhered to at all times
Supporting recruitment, staff management, team training and development
Provide ongoing feedback to Senior Management regarding current internal practises, risks to the organisation and opportunities for improvement
Assist in the management of events
Minimum of 2 years’ experience in a similar role or in the hospitality sector
Third Level Degree in Business or Hospitality
Customer-Focused
Leadership Skills
Problem-Solver
Commercially Acute
Excellent Numerical Skills
Digitally Savvy with Competency of Microsoft Office (Word, Excel, PowerPoint)

Duty Manager Resume Examples & Samples

Ensuring employees are offering exceptional customer service
Making sure customers are happy with the service and products
Delegating duties
Assisting store managers
Helping to implement store policies
Routing sales productivity reports to staff
Motivating employees
Handling cash and end of day checking
Managing store cleanliness and organization
Dealing with customer complaints and issues

Duty Manager Resume Examples & Samples

Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel
Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier
Ensure to interact with the guests & enable the team to understand guest requirements
Ensure that the arrivals and departures for the day and relevant records are maintained
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action
Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently
Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered
Ensure all V.V.I.P room inspection in coordination with House Keeping Department
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness

Senior Duty Manager Resume Examples & Samples

To assist the Guest Service Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes
Handling Guest check out and billing in anefficient, friendly and hassle free manner
Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
Provide GSA’s mentoring, training, coaching and regular feedback to help manage conflict, improve employee engagement and guest’s satisfaction
Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL
Educate/train team members in compliance with federal, state and local laws & safety regulations
Check Guests in – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys
Check Guests Out- Print and confirm details of payment and bill for guests upon check out
Answer any guests enquires practically and simply in adherence to brand standards
Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s
Handle cashiering, payment and foreign currency exchange accurately
Demonstrate Brand Hearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates
Retrieve and print all necessary reports
Accurately Enter/Update Reservations (when Reservations office is closed or busy)
Handle Telephone Enquires efficiently and effectively
Perform in a self-sufficient way in line with business requirements
Updating constantly on local knowledge to improve the guest experience
Responsible for IHG Rewards Club Enrollment & Recognition
Finance/Admin (Petty Cash Processing, Purchasing, Billing)
Ensure GSA complete all tasks
Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards
Great Room- Process Guest Food and Beverage Order, Clear Tables (The Great Room)
Refresh Food and Beverage in The Great Room
Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
Clean and Organize Guest Areas and Pick up debris throughout Public Areas
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
Act in a responsible and senior way when dealing with hotel revenue
Perform other duties as assigned by the Hotel Manager or General Manager

Duty Manager, Hotel Indigo Singapore Katong Resume Examples & Samples

Reports directly to and communicates with the Rooms Division Manage on all pertinent matters affecting guest service and hotel operations
Advise employees of deficiencies and instruct on corrective action
Provide retraining as needed
Drive improvement in guest satisfaction goals
Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations
Assist the IT shared services support in the PMS Maintenance,
Configuration and Interface Management
Minimum Diploma or Degree in Hospitality Management or Tourism Management
At least 5 years’ experience in front desk in a hotel industry
Supervisory experience essential
Must be proficient in written and spoken English
Passionate about customer service
Ability to thrive in a dynamic environment
Have a vibrant personality

Reception Duty Manager Resume Examples & Samples

Assists in sending guest messages or faxes
Providing outstanding service to exceed guest needs and enhance guest satisfaction
Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
Assists in handling room lock problems
Prepares and checks for VIP’s arrival and escorts guests to rooms
Operates the front office computer system in order to assist front office attendants
Checks group department, fit and ensure switchboard makes appropriate wake up calls
Handles guest complaints and other related problems and reports on the Assistant Manager’s log book
Promotes and maintains good public relations
Motivates and maintains good staff relations
So what’s your passion? Please get in touch and tell us how you could bring your individual skills to IHG
Three to five years Front Office / Rooms Division experience within a 5 star environment
Tertiary qualifications in Hospitality / Hotel Management (desirable)
Eloquent communication skills: both verbal and written
Proficiency in spoken and written English
Proficiency in MS Office Suite and Opera PMS
Flexibility with working hours including nights, weekends and public holidays
Immaculate personal presentation and grooming, suited to a 5-star hotel environment

Duty Manager Resume Examples & Samples

Take ownership and delivery of technical solutions for all operational issues, along with integration, tasking, enactment and delivery of technical solutions to meet operational needs and contractual obligations
Monitor, measure, report and communicate on performance to restore service, along with supporting the identification of new problems which may impact our AGT fleet
Support the development of processes tools and data within the Service Delivery team, to ensure efficient and effective resolution of Reactive Operational Issues. Drive Continuous Improvement (CI) for increased proactivity
Work closely with our Services, Engineering and Aftermarket teams in supporting customers with urgent operational issues which require specialist system or product knowledge
Work closely with the Business and Data Centre to commercialize the Service

Hotel Duty Manager Resume Examples & Samples

Previous experience of managing teams
Experience within a hotel environment
Able to work within a fast paced environment with a focus on quality
New openings experience would be preferable but not essential

Duty Manager Resume Examples & Samples

To ensure guest satisfaction at all times in all areas of the operation
Strong and effective coordination of all the activities involving all departments in the operation
Provides clear and useful information through shift briefings
Ensures that all policies and procedures are being adhered to by all colleagues
Takes appropriate decisions to tract emergencies, be they as a result of power outage, supplies that are delayed or not made, sudden breakdown of working equipment, fire and earthquake emergencies, etc
Trains and police all colleagues in keeping the standards of the hotel
Conducts colleague performance evaluations on a timely basis, including corrective action and coaching
Uphold staff appearance and grooming procedures
Develops, implements and/or maintains new policies and procedures
Pursues the maximization of the day's business during the shift, giving attention to the occupancy rate and sales in all outlets
Attends to hotel security service requirement during the shift
Authorizes certain activities/actions during his shift like urgent purchases and payments, entrance into the stores, locked offices and other areas which otherwise should remain inaccessible during PM shifts
Authorizes all unusual but necessary interaction, be they, intra-departmental, inter-departmental, inter-staff, staff-guest, guest-guest and should be equipped to facilitate positive outcomes in all cases
Authorizes all vehicular and equipment movements both inside and outside the hotel, as well as being the management representative in all interaction inside, the hotel and with the outside world during the shift
Writes a comprehensive report on all happenings in the hotel and his findings during the shift
Minimum 2 years' previous management experience
Knowledge in other foreign language is an asset
Educational and work certificates required
Computer literate in Microsoft Window applications and\or relevant computer applications required
Excellent leadership and Inter-personal skills

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