Disability Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the disability job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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B Witting

Blanche

Witting

60924 Bailey Rest

New York

+1 (555) 775 3546

60924 Bailey Rest

New York

Phone

p +1 (555) 775 3546

Experience Experience

Chicago, IL

Disability Consultant

Chicago, IL

Gorczany, Quitzon and Cremin

Chicago, IL

Disability Consultant

Act as a resource to managers on case management issues providing support to managers for problems for which there is a suspected or claimed medical problem
Connect with worker’s compensation adjudicators, nurse advisors, and return to work specialist to ensure a safe and timely return to work
Effectively lead meetings with Managers, HR and associate to discuss any factors which may impact an effective return to work
Provides ongoing communications and updates to account teams and customers on industry trends, benchmarking or regulatory activities
Self-motivated to learn more about the business and is proactive in personal development
Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting

Phoenix, AZ

Long Term Disability

Phoenix, AZ

Hahn-Nicolas

Phoenix, AZ

Long Term Disability

Partners with Team Leader to evaluate employee performance and support performance management plans for under-performing staff
Contributes actively to team service and quality objectives to help create a high performance and supportive work environment
Networks with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information
Exhibits claim management performance according to quality and compliance standards
Develop industry network through attendance at locally approved industry events
Works directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis
Assign a “portfolio management” score to each claim, (LTD) and work through caseload prioritization list

present

New York, NY

Disability Vocational Case Manager

New York, NY

Bogan Group

present

New York, NY

Disability Vocational Case Manager

present

Develops and maintains strong relationships with customers and business partners by providing positive interaction and assistance whenever necessary
Assists Manager and/or Sr. Vocational Rehabilitation Counselor with focus reviews and special projects
Consistently provides shared learnings from claim management through post mortem process and communication vehicles
Manages the vocational services for assigned cases within specified team
Establishes cooperative relationships with team members to determine effective strategies to achieve individual and team objectives
Pro actively seeks potential rehabilitation candidates and establishes a relationship with customers that are caring, safe, and positive
Provides continuous communication (updates, concerns, requests, etc.) to support consistency and share learnings

Education Education

Bachelor’s Degree in Rehabilition Counseling

Rutgers University

Bachelor’s Degree in Rehabilition Counseling

Skills Skills

Strong knowledge of current process and technology in place to support the existing Disability Customers
Working knowledge of relevant legislation, e.g. Human Rights Code, Occupational Health & Safety and applicable Disability and WSIB/WBC/CSST Legislation
Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
Strong customer service skills and an ability to work with a variety of internal and external clients
Able to use MS applications including a basic working understanding of MS Access
Ability to work independently and manage multiple deadlines for communications and follow up
Strong interpersonal and verbal and written communication skills
Ability to balance client expectations with MetLife capabilities
Knowledge and experience working with 3rd party consultants
Proficient with Microsoft Office software, particularly Excel and PowerPoint

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Senior Associate Disability Management Consulting Western Resume Examples & Samples

Technically proficient with a solid understanding of disability claims issues, the legislative environment, and the outsourcing business
Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team
Ability to identify and allocate appropriate resources to effectively deliver services
Strong leadership and mentoring skills
Able to work well under pressure, prioritize multiple projects and adjust workload accordingly
Excellent oral and written communication skills in both official languages (French and English); with a demonstrated ability to present complex issues/data with a high level of clarity and impact for a variety of audiences
Advanced knowledge of the systems and tools used to support the processing and documentation of information

Disability Manager Consultant Resume Examples & Samples

Review the medical information already available in the employee's file
Conduct telephone interviews (in English or French) with the employee and, if necessary, with the employer and healthcare professionals involved in the file to obtain the information required for the decision-making process
Produce all written correspondence (in English or French) intended for the employee, employer, healthcare professionals and other organizations such as the QPP/CPP, as necessary
Schedule and organize independent medical examinations, functional ability assessments or other examinations required to process the request
Provide the employee with required support when he or she returns to work, including the determination of return-to-work provisions and necessary accommodations, in collaboration with the employer and other parties involved, if necessary. Involve a rehabilitation counsellor, if applicable
Work in collaboration with management and HR/LR to find solutions when special situations occur, with a view to allowing the employee to return to work under conditions acceptable to both parties
Follow up on long-term disability files that have already been approved to ensure employees' timely return to work
Be available for conference calls with other company authorities if required due to special circumstances (disputes/accommodation or other)
Prior to their transmission, review copies of files requested by employees or third parties

Disability & Leave Administrator Resume Examples & Samples

Function as subject matter expert on leaves and the intersection of leaves and disability issues with FLMA, Workers’ Compensation, ADA and other laws, statutes, regulations and firm policy
Under direction of the Senior Manager of Human Resources and in coordination with others, ensure legally compliant, best practice leave and disability policies and procedures
Provide counseling to lawyers, staff and managers on policies and procedures related to leaves of absence, advising employees on eligibility and managers on status of approved leaves
Ensure Family Medical Leave Act (FMLA) and various state leave act regulatory and legal compliance as well as with all other medical, personal and military leaves
Work in alignment with in-house counsel and HR leadership on leave and disability policy and administration
Interpret and administer leave policies within the framework of applicable federal and state regulations. When necessary, update and maintain leave policies
Coordinate with HRIS to update PeopleSoft to track and maintain leave status, monitor payroll transactions and work with payroll to resolve leave oriented pay issues
Ensure that all case details are documented accurately, timely and in an appropriate level of detail
Manage entire leave process for all lawyers and staff members from the commencement of leave through to the return to work or termination (whichever applies)
Able to balance daily operations with larger project initiatives and process improvements as necessary
Act as liaison to the firm’s disability carrier for LOA administration, case management and service requirements
Track and report FMLA and state leave act usage to ensure that lawyers and staff members do not exceed the amount of allotted FMLA and state leave time
Create, maintain and communicate regular ‘dashboard’ metrics on leaves
Analyze disability trends for intervention as necessary
Provide leave statistical and trend reports
Coordinate with the appropriate vendors to ensure that short term disability, long term disability and workers’ compensation benefits are approved in a timely manner
Educate staff members and managers on the firm’s policies, appropriate leave processes and procedures, current regulations, upcoming changes, etc
Create and implement training and education curriculum for managers and Human Resources; develop presentations and communication materials
Provide the necessary communication and plan materials to staff members and managers throughout the leave (leave notification letters, approval letters, information packets, etc.)
Attend ongoing training as needed to remain current on leave and disability laws
BS or BA degree required, JD preferred, with at least five years of benefits responsibility for an organization’s LOA program including experience administering FMLA, state leave acts, STD and LTD
Knowledge of FMLA, HIPAA, FLSA, ADA and COBRA regulations and requirements
Highly proficient in Windows based applications, including Excel, Word and PowerPoint and PeopleSoft
Able to work in a team environment and individually, as well as a desire to learn new skills and take on additional responsibilities
Maintain strict confidentiality of the firm's internal and personnel matters
Work in a collaborative style and environment and actively solicit input from diverse perspectives to improve team and department deliverables
Maintain a professional demeanor in all situations and interact effectively with all levels, including lawyers, management, staff and retirees
Work independently or in collaboration with Managers and/or other staff

Short Term Disability Supervisor Resume Examples & Samples

Monitor case loads to ensure even case distribution and redistribute as needed
Supervise staff including approving time and performance management
Act as a subject matter expert for staff on difficult or complex cases
Recommends practice changes and new, innovative approaches to handling work load volumes
Conduct quantitative analysis to identify process and claims trends and programs to enhance performance in areas of opportunity
Consult with management on departmental issues
Provide customer service for calls/emails escalated to management
Act as a liaison to Employee Relations and Legal for policy / legal updates
Consult with DMS manager and doctors on complex cases
Assign/ Manage Acute treatment cases
Manage review and processing of LTD cases including managing the relationship with LTD vendor
Leave management for expatriate employees including coordination with strategic partners including but not limited to HR, Payroll, ER, etc
Advanced educational preparation is one of the following areas: Nursing, Vocational Rehabilitation Counseling, Clinical Social work of Employee Assistance Programming including but not limited to a BA/BS, MA/MS or RN designation
At least 5-7 years of medical, vocation, disability or claims management experience
Professional certification in the area of leave, insurance or disability administration such as CRC, CRRN, CCM, CDMS, CPCU, etc desired
Organizational and project management skills
Managerial skills including team building and conflict resolution
Strong organizational skills/detail oriented
Executive communication and presentation shills
Demonstrated strong quantitative and qualitative thinking
Customer service and interpersonal skills
Respect for confidentiality of information
Intermediate to advanced PC skills including Microsoft Office suite of programs including but not limited to Excel, Powerpoint, Word, etc
Intermediate to advance understanding of integrated disability management processes
Experience using a claim or leave administration system
Willingness to work greater than a 40 hour work week as required

Disability Management Specialist Resume Examples & Samples

Review the medical information already available in the employee's file
Conduct telephone interviews (in English or French) with the employee and, if necessary, with the employer and healthcare professionals involved in the file to obtain the information required for the decision-making process
Produce all written correspondence (in English or French) intended for the employee, employer, healthcare professionals and other organizations such as the QPP/CPP, as necessary
Schedule and organize independent medical examinations, functional ability assessments or other examinations required to process the request
Provide the employee with required support when he or she returns to work, including the determination of return-to-work provisions and necessary accommodations, in collaboration with the employer and other parties involved, if necessary. Involve a rehabilitation counsellor, if applicable
Work in collaboration with management and HR/LR to find solutions when special situations occur, with a view to allowing the employee to return to work under conditions acceptable to both parties
Follow up on long-term disability files that have already been approved to ensure employees' timely return to work
Be available for conference calls with other company authorities if required due to special circumstances (disputes/accommodation or other)
Prior to their transmission, review copies of files requested by employees or third parties

Regional Sales Specialist Disability Income Resume Examples & Samples

Using tools such as teleconferencing, WebEx and webinars, proactively contact assigned advisors within assigned regional territory. Drive sales by developing, maintaining and deepening relationships with new and existing advisors
Assist advisor at the point of sale with the client when necessary
Analyze reports to increase understanding of advisor business and identify sales trends
Leverage the information to prepare for outbound sales calls
Use software, including proprietary programs, to research advisor business, log advisor activity and run hypothetical scenarios
Train and develop advisors' support staff to provide administrative assistance with illustrations, paperwork and tracking of the business through the underwriting process
Build and maintain relationships with internal (RSD) and external business partners (RVP and RD)
Research and communicate industry trends that may impact company or product positioning with both internal and external customers
Past wholesaling or direct selling of financial products experience
Series 7 or 6, 63, Life and Health License
CLU, FMLI, ChFC, CFP
Ability to work in a team and sales/results-oriented environment
1-3 years experience in financial services industry or financial wholesaling

Coordinator, Disability & Leave Management Resume Examples & Samples

Review and process on a daily basis Disability and FMLA leaves that come from The Hartford
Interact extensively with employees, supervisors and HRBP to keep everyone informed and up to date through the Disability / FMLA process and return to work status. Also communicate as necessary with disability / FMLA administrator
Track and maintain accurate record of disability / FMLA leave claims in the internal database
Update MRO and HRBP List in the internal database on a monthly basis
Research and use that knowledge to create standardized processes that will create efficiencies throughout the organization
Identify and escalate priority issues as necessary to Customer Service Manager, HR Business Partners and /or Legal as needed
Respond to employee/supervisor/HRBP concerns, such as – reporting FML intermittent hours, disability claimant status, etc
Interface with Worker's Compensation coordinator and ensure that Worker's Compensation claimants are also providing the FMLA administrators the necessary paperwork in order to file for FMLA
Assist Disability Management Manager with ongoing review and development of effective FMLA policy and procedure
Coordinate and present FMLA reports to Supervisors and HRBP
Complete EDD, Wage Verification Forms or any State Forms for those employees that are out on Disability or FMLA
Assist with unprocessed payroll request, for those employees that are on an unpaid status and are reporting hours
Assist on turning off pay for those exempt employees that their disability claim is pending for 2+ weeks or for those exempt employees that have not returned back to work once their disability claim has ended
Thorough knowledge of Short and Long Term Disability, and FMLA rules and regulations
Ability to work well with others and maintain good interpersonal relationships
Able to handle multiple tasks, problem solving and determine priorities

Disability Services Coordinator Resume Examples & Samples

Evaluate and interpret student disability history, diagnostics and documentation to coordinate the provision of appropriate accommodations
Coordinate support services for note taking and alternate formatting and classroom space accessibility
Meet with assigned case load of students on an on-going basis to assist and make appropriate referrals for academic and non-academic issues to enhance overall student development
Maintain current working knowledge of assistive technology and make recommendations for new acquisitions
Assist in disability related programming and campus educational and assessment initiatives
Education:Bachelor's degree in Psychology, Higher Education, Counseling or related field or equivalent combination of education and experience
Work Experience:Two to four years job related experience, preferably working with individuals with developmental disabilities; prefer experience in a university environment
Skills:Microsoft Office, strong interpersonal, organizational, customer service skills
Preferred Education:Master's degree
Preferred Work Experience:Three to five years of related experience in a university environment

Inside Wholesaler Employee Disability GSI Consultant Resume Examples & Samples

Partner with U/W, product, Director of IW’s and national account manager to establish a strategic business plan with defined sales targets
Proactively contact new Employees eligible for EE GSI to discuss merits of joining the EE GSI program
Provide insight to existing EE GSI holders on the benefits of the product and consequences of terminating coverage
Advance the sales process with new employees by conducting presentations and meetings as requested
Establish relationships with key U/W, products and systems contacts at H.O
Mining for cross sell/referral opportunities to our Field Sales or DS counterparts
Maintain contact management system

Leave of Absence / Disability Coordinator Resume Examples & Samples

Assisting with processing Workers Compensation claims with the TPA
Providing guidance to all Directors regarding all the various Leave of Absence Policies/Disabilities/Return to Work processes
2+ years of experience in Employee Leave management
Experience with FMLA, NJFLA, NJ Paid Leave, Disability Insurance and W/C and all associated legal aspects
5++ years of experience in Employee Leave management
Previous experience in a Hospital setting

Director, Disability Services & Programs Resume Examples & Samples

Direct the University’s Disability Services & Programs office, including managing professional staff and ensuring that all DSP processes and workflows are professional, efficient, and yield equal access to University programs and services for students with disabilities
Work collaboratively with campus partners whose focus is on excellence in teaching and learning, such that services beyond accommodations are provided to students with disabilities in a holistic, universally-designed manner
Develop and implement budget priorities, record keeping and access policies, and other administrative matters. Maintain thorough student records. Ensure appropriate access to and privacy/security of these records
Develop and implement processes to ensure professional, thorough, and efficient accommodation determinations. Develop, manage and delegate process by which student caseloads are assigned to DSP professional staff; oversee process by which professional staff review student documentation, conduct intake appointments, and make accommodation decisions
Serve as case manager for group of students, meeting with students to assess needs and determine reasonable accommodations. Respond to students, parents, faculty, and staff on reasonable accommodations and/or policies and procedures as required
Develop and implement processes by which accommodations are implemented by professional staff within DSP. Professional staff areas of expertise include, but are not limited to, accommodated testing, note taking, alternative text and assistive technologies, deaf and hard of hearing services, and blind/low vision services
Meet and confer with students, staff, faculty and other campus resources, as needed, to determine essential requirements for courses, accommodations and other academic/non-academic needs
In consultation with the University’s ADA/504 Coordinator and other appropriate campus partners, prepare, develop, implement and respond to University policies and procedures that relate to students with disabilities in accordance with the Americans with Disabilities Act, Sections 503 and 504 of the Rehabilitation Act of 1973, and other federal and state laws and regulations pertaining to persons with disabilities
Serve as liaison to the campus community on disability matters
Provide professional development to University colleagues by developing, implementing, and evaluating appropriate training programs as needed and/or requested
Maintain professional knowledge of laws, “best practices,” and other factors that affect the provision of accommodations to students with disabilities in a university setting

Regional Sales Specialist Disability Income Resume Examples & Samples

Using tools such as teleconferencing, WebEx and webinars, proactively contact assigned advisors within assigned regional territory
Drive sales by developing, maintaining and deepening relationships with new and existing advisors
This is a sales position with competitive base salary plus attractive monthly sales bonus
Series 7 or 6, 63, Life and Health License MANDATORY
1-3 years’ experience in financial services industry or financial wholesaling

Disability Manager Resume Examples & Samples

Conduct claims audits (occupational and non- occupational) at Divisions and provide recommendations for improved performance and efficiency
Generate and monitor performance reports for effective disability management protocols
Monitor WSIB NEER statements for costly claims and review same with H&S coordinators at division
Assist all operations with WSIB Return to Work Specialist meetings including attendance at on-site meetings
Liaise with Workplace Safety Insurance Board (WSIB) and Workplace Safety and Prevention Services (WSPS)
Collect, analyze and present WSIB statistical information on a periodic basis to Divisions and Corporate Health and Safety
Provide theoretical and hands on training, to Division staff and disability managers
Provide advice, recommendations and claims management assistance to Division staff and disability managers
Maintain a comprehensive disability management manual including conducting periodic reviews and updates to reflect current trends
Where necessary assist Division staff and disability managers to correspond with Magna employees and their physicians regarding identified restrictions and limitations where reasons for these are not clearly evident (e.g. no overtime permitted, no night shifts, day shift only, can only work in packaging department etc.)
Determine when a complex case has reached a logical conclusion or impasse and make recommendations to Division staff and disability managers respecting next steps including obtaining legal advice
Liaise with the Magna legal department regarding termination of plant employees where disability issues are concerned - i.e. Frustration of Employment Contract
Must have extensive knowledge of WSIB Operational Policies and Procedures and the Workplace Safety and Insurance Act
Must have working knowledge of the Ontario Employment Standards Act, Ontario Human Rights Code, and other relevant legislation
Undergraduate degree preferred and/or professional designation (e.g. COHN, OT Reg., NIDMAR)
Minimum 5 years of experience in the case management of WSIB and non-occupational claims
Minimum 1 year of experience in a supervisory or managerial role, preferably within a claims management setting
Experience mentoring and training staff
This position requires interaction with a diverse group of people including, but not limited to: employers, unions, physicians, insurers and others groups and/ or individuals
Strong communication skills - reading, writing and speaking
Excellent decision making and problem solving skills
Strong ability to perform functions with minimal supervision
Strong multi-tasking, time-management, negotiation skills
Strong diplomacy skills with an ability to be flexible and give and take direction well
Excellent interpersonal skills with the ability to build relationships with Division staff
Excellent documentation and time management skills
Strong computer literacy skills

Disability Accommodation Coordinator Resume Examples & Samples

Facilitates return-to-work efforts through an interactive dialogue process with employees with employer, treatment provider, and employee. Works closely with team members to determine appropriate reasonable accommodations that promote a safe and timely return to work
Maintains regular contact with managers, treatment providers, and employees regarding progress of status and accommodations and assists in the resolution of any challenges
Works collaboratively with managers to understand the diversity of business needs and employment opportunities throughout the University
Maintains currency with trends and innovations in the workplace environment as they relate to workers with disabilities
Manages files and maintains data of overall University –wide disability compliance efforts that determine the scope and depth of University efforts to accommodate employees with disabilities

Manufacturing Apprenticeship Program for Individuals With a Disability Resume Examples & Samples

Perform production job assignments as assigned
Follow proper Lock out and Tag procedures
Clean, inspect and lubricate equipment as part of our Autonomous Maintenance program
Observe safety procedures
Observe good housekeeping practices
Must be able to read, write, and comprehend English
Must be flexible to work any shift - 1st / 2nd / 3rd (8, 10 or 12 hour shifts)
Must be able to add, subtract, multiply and divide fractions, decimals, and whole numbers
Manufacturing / Food manufacturing experience is preferred
Experience with Total Productive Maintenance (TPM) is preferred
Experience with Autonomous Maintenance (AM) is preferred
Experience with Single-Minute Exchange of Die (SMED) / quick change-over process is preferred
Ability to work independently within a team environment
Close attention to detail
Ability to work closely with other in employees in a team environment

Disability Solution Specialist Resume Examples & Samples

Develop, implement and maintain Xcel Energy's Return to Productivity Programs, encompassing all programs that support and facilitate employees' return to work following disability, both occupational and non-occupational. This may include, but is not limited to, identifying transitional duties and coordinating redeployment of employees
Bring a coordinated effort and effective solutions to productivity programs for the disabled employee. This will require the building of partnerships with external disability case managers, HR Directors, and Business Consultants, Health and Wellbeing Consultants, Workforce Relations, EEO, Legal and business area management to coordinate efforts and maintain communication and cooperation regarding programs and processes
Develop a process to ensure effective relationship building between the Vendor/physician/company/employee to establish an environment that encourages prompt and effective exchange of information to determine the employee's functional ability
Develop and deliver training, communication tools and materials to ensure understanding of program philosophy and initiatives, awareness of available resources, impact of regulatory issues, and employee involvement
Monitor program performance through customer surveys, cost studies, industry benchmarking and team feedback. Identify program strengths and areas for improvement, track customer expectations and use the data to support our disability solutions
Monitor classifications of individuals receiving disability benefits to ensure they are receiving proper benefits as aligned with their employment status

Disability Sales Manager Resume Examples & Samples

Continuing to build and maintain effective distribution relationships with general agencies, alliance firms and Principal and independent advisors,
Providing training on income and business protection products and concepts to all distribution channels
Providing case consultation and serving as the subject matter expert on income protection
Managing relationships to meet production and expense goals
Bachelor's degree or equivalent required, plus a minimum of 4 years related work experience (financial services, insurance, wholesaling, and/or experience with disability sales concepts preferred)
Must have strong presentation, oral and written communication skills
Good training and motivational skills necessary
Must be able to maintain a high degree of confidentiality
Must have or obtain appropriate insurance licenses. Active life & health license preferred
Travel required (less than 50%), including overnight stays
Must be able to be on-call for job responsibilities as needed
Non-solicitation agreement required upon hire

Managed Disability Analyst Resume Examples & Samples

Reviews and investigates disability claims by using telephone and written contact with the applicable parties, (claimant, employer/supervisor, credit union, treating physician, etc.) to gather pertinent data to analyze the claim
Adjudicates claims accurately and fairly in accordance with the contract, appropriate claim policies and procedures, and state and federal regulations, meeting productivity and quality standards based on product line
Utilizes appropriate medical and risk resources, adhering to referral polices, and transferring claims to the appropriate risk level in a timely manner
Conducts in-depth pre-existing condition or contestable investigations if applicable
Develops and maintains on-line claim data
Documents and communicates claim decisions
Coordinates return to work, working with vocational rehabilitation as necessary
Obtains/maintains TPA licensing and required credit hours
Participates in in-service and training opportunities as required
Participates in industry or client meetings
Other duties and responsibilities as requested/needed
Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy
Solid analytical, critical thinking, problem solving and decision-making skills
Ability to interpret and communicate disability contract language
Excellent verbal communication skills, with the ability to be both pleasant and professional
Ability to initiate and prioritize regular work duties and projects
Detail oriented, organized, the ability to multi-task, and strong time management skills
Strong computer skills, proficient in a PC environment and MS Word, Excel, and email systems
Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom DRMS does business

Disability Supervisor Resume Examples & Samples

Intermediate level of relevant work experience required
This role is responsible for the life and disability programs
Supervises a team of benefits administrators who process STD claims, LTD, FMLA, and death claims
Acts as subject matter expert for the programs and provides escalated issue resolution and vendor management
Leads the team, sets the work objectives and establishes processes
Liaison with corporate benefits group, vendors, and HR
Benefits experience and previous supervisory experience required
Bachelor’s degree in a related discipline is required

Senior Integrated Disability & Absence Management Team Member Resume Examples & Samples

Current experience in Workers Compensation, Disability Management or Human Resources as typically acquiried in three (3) to five (5) years
Current experience in interpreting and communicating policy provisions as typically acquiried in three (3) to five (5) years
Current experience processing leaves of absence requests and managing leaves from initial leave request through return to work as typically acquiried in three (3) to five (5) years
Experience in interpreting and communicating policy provisions within the last year
Demonstrated current knowledge of Federal and State regulations regarding State Disability, Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Reasonable Accommodation, American’s with Disabilities Act, and Fair Employment and Housing Act and Workers Compensation
Demonstrated knowledge of State regulations regarding State Disability and Paid Family Leave, and State and Federal regulations regarding mandated leaves and time off
Possess proficient computer skills using Professional Microsoft Office Computer Software as well as the ability to learn and use system specific software
Ability to work independently, with minimal supervision
Possess excellent problem-solving, critical thinking, and customer service skills
Possess effective listening and conflict resolution skills
Demonstrated independent decision-making, within position authority, functioning with minimal supervision within the last year
Demonstrated strong organizational and time management skills with the ability to prioritize
Ability to exercise significant patience, understanding and empathy when dealing with all contacts and possess the ability to maintain the integrity of confidential information
Ability to work with diverse health care and administrative professionals at all organizational levels
Ability to read, write, hear and verbally communicate in English to the degree required to perform the job

Integrated Disability & Absence Management Coordinator Resume Examples & Samples

Current experience in Disability Management, Risk Management or Human Resources as typically acquired in approximately three (3) to five (5) years
Current experience in interpreting and communicating policy provisions as typically acquired in approximately three (3) to five (5) years
Current experience in managing leave of absence administration and/or workers’ compensation case/claims management as typically acquired in approximately three (3) to five (5) years
Demonstrated current knowledge of Federal and State regulations regarding State Disability, Family Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Reasonable Accommodation, American’s with Disabilities Act, and Fair Employment and Housing Act and Workers Compensation
Requires extensive skills in interpersonal communication and relationships
Ability to prioritize and manage multiple tasks with competing priorities in an interruptive environment
Ability to work with diverse health care and administrative professionals at all organizational levels
Possess excellent problem-solving, critical thinking, and customer service skills

SSI Disability Manager Resume Examples & Samples

Directly supervise the Managers and indirectly supervise all the Project staff
Provide fiscal oversight of the project
Monitor the achievement of project performance goals and objectives
Monitor all project QA activities
Oversee project quality control and corrective actions
Perform other duties as assigned by leadership
Bachelor's Degree from an accredited college or university required, equivalent experience considered in lieu of degree
Minimum 5 years of related work experience required
Experience in Microsoft Office products required
Project Management Professional (PMP) Certification preferred
Excellent organizational, written, and verbal communication skills

Life, Accident & Disability Consultant Resume Examples & Samples

3+ years (Associate Level); 5-7+ years (Sr. Assoc. Level) of industry related experience
Knowledge of MS Office Tools (Excel, PowerPoint)
Ability to partner and lead teams to deliver project objectives; ability to work independently and on a team

Life, Absence & Disability Senior Analyst Resume Examples & Samples

Demonstrate project management and consulting skills such as: participate or lead the consulting team in developing the overall strategy to address the client's needs; manage the scope, quality, timeliness and budget of multiple client deliverables; develop budgets and billing reports; facilitate and participate in or lead client calls and meetings; delegate to and review project work of more junior colleagues; provide direction to analysts and other team members in the preparation and delivery of clear and concise client presentations
Provide high level financial, contract and/or administrative analysis and review of the work of junior staff. Provide guidance and training to junior staff on this analysis
Perform data analysis (example includes but is not limited to review claims and utilization data and look for trends and patterns) in Absence and Disability programs
Act as a subject matter expert in Absence, Disability and Life insurance products, services, technical tools, and vendor/carrier markets. This includes developing relationships with vendors in order to understand and compare products and services being offered and recommend solutions to clients
Analyze Time Off programs with an emphasis on the design and administration of these programs. This includes review of both internally and externally administered administration models, PTO program design, FMLA and ADAAA compliance, and return to work programs
Review internal compliance and client disclosure requirements, external vendor contracts, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements including state and federal leave laws
Manage ad-hoc client requests including problem-solving on administrative and operations issues
Once trained, perform audits of absence and disability programs
Develop and maintain personal and working relationships with key client stakeholders to transition into the role of a trusted advisor and facilitate the sharing of advice and information relevant to the client, developing new and expanded business, and gain client referrals
At least seven years of specialty Absence, Disability and Life program consulting
Knowledge of MS Office Tools (Excel, Word, PowerPoint)
Knowledge of FMLA and ADAAA legislation
Experience with Absence and Disability claim audit activities
Experience with PTO program consulting
Ability to partner and lead teams to deliver project objectives; ability to work independently and on a team
Ability to travel as needed, expectation is 25% travel

EEO Disability Coordinator Resume Examples & Samples

Ensures that the agency is in compliance with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act, Amendments Act, and other federal and state laws and regulations pertaining to persons with disabilities
Ensures that appropriate processes are in place to provide for the prompt and equitable resolution of complaints and inquiries from employees as well as the public pertaining to compliance with the ADA and other applicable federal and state laws regarding discrimination on the basis of disability
Reviews and analyzes requests for medical accommodations made by employees, applicants, vendors, and the public
Makes determinations in conjunction with supervisor whether to grant or deny medical accommodation requests under the ADA and other applicable federal and state laws
Assists with the implementation of a granted accommodation by liaising with employee’s supervisor
Collaborates with offices and administrators, governmental agencies, and advocacy groups to inform decision-making and ensure compliance with state and federal mandates
Serves as the primary point of contact for ADA compliance, for both the DOE and for members of the community
Receives, processes, and investigates disability discrimination complaints as well as other discrimination complaints from students, staff, parents and third-parties. Conducts interviews of all relevant parties to a complaint, including, but not limited to, the complainant, the respondent, witnesses, students, parents of students, and staff members. School-based investigations may require travel to schools in any of the five boroughs
Analyzes complaints, develops investigative plans, conducts fact-finding, reviews documents, conducts related research, and prepares any related correspondence
Drafts and submits confidential reports containing investigative findings
Provides Disability Accommodation Training for DOE entities and partners with said offices to disseminate related information
A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and seven years of full-time satisfactory professional experience as described in " 1 " above; or
Education and/or experience equivalent to "'1" or "2" above. However, all candidates must have a four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization

Accommodations & Disability Manager Resume Examples & Samples

6+ years experience in handling non-occupational claims
Experience working with the ADAAA
ERISA training
Demonstrated expertise in computer skills - Word, Excel, Powerpoint
BS/BA

Manufacturing Apprenticeship Program for Individuals With a Disability Resume Examples & Samples

Operate processing equipment in moulding or kitchen department, perform routine and limited breakdown maintenance of production equipment
Monitor overall product quality, complete required checks as well as associated daily production paperwork
Clean and inspect equipment
Follow safety procedures
Follow Good Manufacturing Practices (GMP)
Follow good housekeeping practices
Must be flexible to work any shift - 1st / 2nd / 3rd as well as 12 hour shifts
Two years experience in a manufacturing / food manufacturing environment is preferred
Experience with Good Manufacturing Practices (GMP) / Standard Operating Procedures related to appropriate uniforms, gloves, shoes, hair nets, etc. is preferred
Experience with Autonomous Maintenance (AM) / Preventative Maintenance (PM) is preferred
Experience with Continuous Improvement methodology / After Action Reviews is preferred
Excellent hand-eye coordination

Group Life & Disability Analytics Consultant Resume Examples & Samples

· Design, build, maintain, and further refine statistical and analytical models related to the GL&D business
· Work with project sponsors and leads to quantify and assess the benefits, costs, and impact of initiatives, and measure the results against those assumptions
· Provide regular updates and results of analyses to various key stakeholders, including senior leadership
· Respond to inquiries and requests for analysis from leaders in GL&D, Group Finance, and other key stakeholders
· Investigate existing data and look for other sources of information to proactively discover hidden patterns or potential areas of interest within GL&D
· Through careful analysis and commentary, identify insights from our data and work with business leaders to help them recongize and assess areas of opportunity
· Create and communicate recommendations based on results of analysis
· Develop and distribute effective reports pertaining to your work
· Help with training and implementation of data-related projects
· In partnership with senior management and other partners, continuously look for ways to improve existing data and analyses
· Experience with predictive modeling and data-mining, including the design, development, maintenance, and implementation of models
· Understanding of various modeling algorithsm, including regression, survival models, machine learning algorithms, clustering, factor analysis, time series analysis, etc
· Very strong business modeling & analytical skills
· Ability to analyze data, including identification of trends and outliers
· Ability to apply statistical methods to data and interpret results
· Ability to effectively present complex data adapted to a variety of audiences, including non-technical
· Strong ability to develop and design clear and informative data visualizations
· Strong critical thinking & creative problem solving skills with the ability to influence & impact
Ability to build partnerships and develop relationships with a variety of stakeholders
· Attention to detail, ability to validate data to ensure accuracy and consistency of results
· Proven ability to prioritize work, schedule multiple concurrent projects and meet established deadlines
· Ability to succeed in a dynamic & changing environment
· Comfortable presenting to groups, including senior leadership
· Experience with data gathering and manipulation techniques and database querying
· Excellent PC skills (Excel, MS Access, Powerpivot, Word, PowerPoint, other reporting tools)
· Relevant education or experience in a relevant field such as Statistics, Mathematics, Computer Science, or Econometrics
Assets
· Knowledge of Group Disability Insurance
· Experience interacting with multiple levels within an organization
· Experience in leadership roles
· Experience with SAS Enterprise Miner
· Experience working with SQL, especially Microsoft SQL Server
· Experience working with simulation-based models
LI-KM1

Individual Life & Disability Claim Analyst Resume Examples & Samples

Communicate with customers regarding medical conditions, restrictions & limitations, job duties, group short term disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position
High school diploma or equivalent plus 2-4 years of disability claims experience required
Excellent verbal and written communication skills (must be able to communicate with individuals experiencing illnesses, financial losses, or deaths of loved ones)
Ability to build relationships with customers
Advanced knowledge of claims practices, medical and financial statements, state regulations, and how they apply to the administration of policy provisions
Must be creative and results oriented because of demands and nature of claims that this position adjudicates

Disability, Access & Functional Needs Planner Resume Examples & Samples

Work with the Accessibility Coordinator and DAFN Manager to collect, track, and analyze data, including the development of DAFN strategies. In addition, work with internal and external partners to incorporate DAFN policies and strategies into new and existing emergency response plans
Collaborate with Emergency Preparedness Manager, and make recommendations concerning the development, analysis and implementation of agency-wide policy/emergency plans
Support the tracking, management and implementation of the MOUs pertaining to the court-ordered settlement, specifically the Sheltering, Accessible Transportation, and Backup Power MOUs. In addition, track capital ADA Compliance and remediation projects, specifically for the ADA Title II Shelter Remediation Project
Review, update, test and implement comprehensive project/emergency plans, as well as staff DOE and City Emergency Operations Centers (EOCs) during emergency activations
Perform planned comprehensive analyses of active projects; schedule, organize and occasionally lead meetings, in order that project stakeholders are cognizant of expectations, to ensure that all project deliverables and reporting deadlines are met
On a continuing basis, oversee remediation projects and work closely with project management vendors on project planning, development and application
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above

Short Term Disability Senior Claims Representative Resume Examples & Samples

Analyze and identify trends and provides reports as necessary
Extensive work experience, possibly in multiple functions
2+ years of experience analyzing and solving customer's problems in an office environment using the telephone and computer as the primary instruments to perform job duties
Intermediate proficiency using a keyboard and 10 key skills
1+ year working with Microsoft Excel - filtering, sorting and analyzing data
1+ year of Disability Claims experience
Knowledge of Medical Terminology
Demonstrates ability in customer service issue resolution and relationship building
Demonstrate comfort utilizing multiple computer systems/applications, including Microsoft Office products
Ability to make timely, confident decisions based on available facts
Solid communication skills, including the ability to listen objectively and articulate the facts of an issue verbally and in writing
Ability to take direction; respond to requests and feedback
Work effectively and partner with others to contribute to a team environment
Demonstrate initiative and willingness to learn new tasks
Strong customer service and communication skills

Long Term Disability Claim Analyst Resume Examples & Samples

Manages assigned caseload of disability claims for Long Term Disability. Managing this caseload involves claims of potentially long durations and complex, multi-faceted investigations as well as application of complex policy provisions
Vendor management including selecting appropriate vendors when needed, managing and coordinating with vendors to gather more information or to manage the direction of the claim
Communicates with internal and external resources and presents specific claim information at triage in a well thought out and detailed manner
Monitors Social Security Determinations and other sources of income that coordinate with Long Term Disability Benefits. Can calculate, explain, and recover overpayments on disability claims
Ensures a high level of customer satisfaction; resolves customer-impact issues, including customer specific and process issues
Knowledge and Skills

Long Term Disability Claim Analyst Resume Examples & Samples

Thorough understanding of disability/life products policies, procedures and regulatory requirements
Demonstrated understanding of the risk and liability associated with LTD claims
Demonstrated interpersonal understanding and leadership ability
Two years prior work experience in a related field (disability/life/medical insurance; Workers Compensation; Social Security Disability; customer service) with a record of consistently displaying the above-listed knowledge and skills
Previous experience dealing with complex Short &/or Long Term Disability cases

Title IX & Disability Coordinator Resume Examples & Samples

Provide dynamic and visionary leadership in the oversight and coordination of all aspects of Title IX and ADA compliance
Consult and advise senior leadership, faculty and staff on Title IX and ADA compliance programs and initiatives
Communicate with and educate the campus community regarding sexual discrimination and misconduct, Title IX rights and responsibilities, relevant university policies, processes for filing complaints and resources for education, prevention, reporting and response to sexual misconduct
Develop, implement and coordinate innovative and effective training programs related to sexual discrimination/misconduct prevention, responsibilities and resources for students, faculty and staff
Manage the Title IX and ADA public portals and ensure appropriate and timely routing of all complaints, requests for assistance, and inquiries to the necessary university offices responsible for delivering services and carrying out compliance functions
Ensure the accuracy of institutional data and oversee compliance with required reporting under state and federal laws related to sexual discrimination/misconduct and accommodations for people with disabilities
Collaborate with other campus offices, as needed, to coordinate and execute in a timely manner the University's response and investigation of complaints as pursuant to Title IX
Oversee the development and implementation of periodic campus climate surveys
Assist the Office of University Legal Counsel in preparing position statements, responses to charges of discrimination and requests for information
Assist in the interpretation and updating of existing university policies and procedures and recommend new policies, procedures and best practices related to preventing, investigating and remediating sexual discrimination/misconduct
Assist university stakeholders and compliance offices develop, implement, and assess appropriate support services and accommodations under ADA and any related University policies and/or procedures
Provide central coordination of accommodation requests and related grievances, delegating requests and grievances to the appropriate university offices and monitoring to ensure appropriate institutional response
Oversee the regular evaluation and updating of the university ADA Transition Plan, in consultation with relevant university offices and stakeholders
Continuously monitor statutory and regulatory requirements related to sexual discrimination/misconduct and ensure appropriate and timely institutional compliance
Identify and assess areas of risk related to compliance with federal and state non-discrimination laws and university policies
Supervise staff and office operations
Represent the university at conferences and with federal and state government compliance officers
At least 5 years of relevant professional experience and demonstrated success with progressive responsibility in policy

Assistant Life & Disability Claim Analyst Resume Examples & Samples

Bachelor's degree with one plus years of experience is preferred
High school diploma or equivalent plus 2-4 years of work experience required
Basic PC and keyboard skills with typing at 35 wpm
Ability to maintain a high degree of accuracy and pay strict attention to detail
Work independently, good analytical, organizational, problem solving and decision-making skills

STD Claims Case Manager, Group Disability Resume Examples & Samples

Ability to manage multiple priorities and meet departmental turnaround times
Ability to work independently and within a highly collaborative team environment
Minimum 4 years of disability claim management experience (STD preferred), or other Group insurance experience

Regional Disability Integration Specialist Resume Examples & Samples

Developing and implementing strategies to assist States to ensure accessible transportation options for individuals with disabilities in the event of an evacuation, are easily accessible and available in accordance with policy and procedures
Coordinating to ensure the needs of individuals with disabilities are met and fully included in all components of the National Preparedness System established under section 644 of the Post-Katrina Emergency Management Reform Act of 2006
Promoting awareness throughout FEMA via accessible electronic messaging, intranet, internet, SharePoint sites, regarding strategies for fully including individuals with disabilities
Fostering and developing partnerships with disability advocacy and service agencies to enhance the development of FEMA brochures, newsletters, and other publications which are accessible as required under the ADA and the Rehabilitation Act to provide access to disaster information and FEMA services, programs, and benefits
Domestic travel may be required

Senior Life, Absence & Disability Consultant Resume Examples & Samples

Monitor success of projects in terms of scope, budget, timeliness and client satisfaction
Incorporate compliance and professional standards into all work processes, including transparency, AFG, peer review and maintaining required licensure
Ability to manage, motivate, and mentor more junior level staff

LTD Claims Case Manager, Group Disability Resume Examples & Samples

Ability to prioritize caseload to meet turnaround times
Demonstrate independent problem solving and decision making ability
Ability to clearly communicate claim decisions and contract language verbally and in written correspondence
Minimum 2 years of long term disability case management experience preferred

Coordinator of Disability Resources Resume Examples & Samples

Assist with the university’s participation in the Federal Workforce Recruitment Program
Coordinate and implement educational programs
Collaborate with other campus departments to offer educational programming
Work as a team member in the development of DRS policies and procedures for all aspects of programming and service delivery; participate in case consultation with other staff members
Collaborate with Student Affairs staff regarding referrals and support services
Represent DRS at meetings and serves on campus committees as assigned
Assist with coordinating the DRS Advisory Committee
Bachelor's degree in education, special education, counseling, rehabilitation counseling, psychology or related field
One year of experience working with individuals with disabilities in a post-secondary and/or an adult based setting
Master's degree in education, special education, counseling, rehabilitation counseling, psychology or related field
National Certification for counseling or social work professions
Licensure or eligibility for licensure as a counselor in Colorado
Experience working with individuals on the Autism Spectrum
Experience working with individuals with psychological concerns
Knowledge of applicable federal and state laws, i.e. Americans with Disabilities Act & Section 504 of the Rehabilitation Act
Knowledge of types of accommodations for students with disabilities in the postsecondary setting
Knowledge of applicable federal and state laws pertaining to persons with disabilities
Assertive Communication Skills
Assessment Skills
Conflict Resolution & Mediation Skills
Organizational & Time Management Skills
Strong Written Skills
To conduct an intake interview and obtain information regarding a disabling condition(s)
To conduct a thorough review of medical and /or psychological documentation & follow up with appropriate professionals regarding current functional limitations
To coordinate accommodations with faculty, administrative and facilities staff
To develop and present information regarding the assessment and implementation of accommodations in the postsecondary setting
Ability to establish rapport and work with diverse clients

Associate Director, Disability Services Resume Examples & Samples

Assisting the Director in the development of a seamlessly accessible curricular and cocurricular environment for students with disabilities
Collaborating with and advising faculty, staff, students and others in the delivery of services
Interpreting and implementing all university, state, and federal laws, and policies as necessary; and
Ensuring that reasonable accommodations are provided for registered students within DS
Determining program eligibility for services based on documentation of a disability, and assisting in the development of program policies and procedures; and
Serving in the absence of the Director and assume oversight of the department as needed
Master’s degree in higher education, counseling, or a related field
Supervisory experience with professional staff or doctoral candidates
Experience in evaluating, preparing and presenting detailed assessment reports and plans
Must have a proven track record of experience and knowledge about disability-related assessments and disability-related issues
Ability to collect and analyze data, and make recommendations based on findings
Excellent interpersonal, communication and organizational skills
Demonstrated knowledge of current disability law
Must possess the ability to work collaboratively in a group and/or independently with individuals from diverse backgrounds
Knowledge of psycho-educational test instruments, and alternative forms of individual student assessment pertaining to higher education and disability
Experience working with students with disabilities in a postsecondary educational system; and
Working knowledge of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Amendments Act of 2008, the Family Educational Rights and Privacy Act, and other appropriate laws
Experience working with individuals with psychological, physical (visible and invisible), sensory impairments, medical conditions, learning disorders, attention deficit disorder/attention deficit hyperactivity disorder and/or other conditions
Experience and knowledge with assistive technology; and
Experience with creating and presenting to stakeholders and partners

VP Absence Management & Short Term Disability Resume Examples & Samples

You’ll build strong credibility and effective and trusting relationships with your team and other stakeholders to ensure business needs are met through operational and technological advancements
You’ll serve as a strategic resource and trusted advisor with internal stakeholders, offering thought leadership regarding organizational and people-related strategy and execution
Using your analytical skills, you’ll study trends and provide insightful data to propose, develop and execute on solutions, programs and best practices. You’ll establish data benchmarks, metrics and tools using appropriate key performance indicators to ensure outstanding service delivery
You proactively identify barriers to success and work with other leadership member to define and implement innovative and cost effective solutions. You’ll identify areas of potential blind spots and put plans in place to remediate these
You’ll keep abreast of market, legal and regulatory environments to ensure our disability programs, policies, and services maintain a competitive position in the marketplace. You’ll collaborate with other groups to support the sales effort to ensure sales growth and retention of business
Diverse and effective talent, leadership and technical capability across the business is critical, so you will partner with the leadership team and our HR partners to support the growth of this trend including leadership development, succession planning and performance coaching/management
You’re a strong inspirational and hands-on leader, capable of managing and bringing together diverse backgrounds and skill sets to create a team environment and produce intended results. You embrace stretch goals with enthusiasm while being grounded in reality
You are able to create and articulate a vision as well as gain buy-in and collaboration from across the organization with the ability to interact at all levels internally and externally in order to integrate efforts to accomplish strategic initiatives and key objectives
You are pro-active and self-motivated, inspire enthusiasm about the business and create a positive culture with high morale and strong performance
You have the ability to generate pro-active strategies and creative solutions
You’ll have demonstrated 10+ years of success in leadership positions with progressive responsibility
You’ll have at least 3 – 5 years of Director-level experience managing a large and dispersed team of at least 50+ team members. Experience with effectively leading a remote workforce is very desirable as we explore alternative work arrangements
You’ll have demonstrated the ability to develop, structure and implement business processes with a strategic mindset
Experience in an industry such as insurance relating to interpreting and executing on contracts is desired. Prior leadership in customer based business process work to ensure outstanding customer experience through our absence and claims process is required
You’re an effective change leader with exceptional influencing and presentation skills. Ideally you’ve played a key role in a large scale transformational organizational change initiative
You have the ability to deal with constantly changing internal and external environments. You’re flexible and adaptable with the ability to evaluate the need for change and the impact of those changes on the business
As a highly motivated and results-driven professional, you bring expertise in driving and delivering technology solutions
While not required, Lean Six Sigma certification or experience leading or playing a significant role in Lean or other process improvement methodologies is highly desirable
Willingness and ability to travel 20% of the time to visit other office locations and attend industry conferences is required
A BA/BS from a reputable, accredited institution is required. MBA or equivalent degree is preferred

Disability Administrator Resume Examples & Samples

Process, review and attach images to the correct claimant in navigator
Handles expense payment as indicated in the invoice
Set-up AMS claim for different policies
Set-up and/or update EFT, address change and related clients
Handle multiple tasks in a fast-paced environment
Proactively reports any concerns that needs escalation to the management
Basic internet skills and knowledge of MS Word and Excel
Has excellent customer service skills and accountability for customer requests or issues
Is solution-oriented and demonstrated sound judgment and decision-making skills
Has ability to probe, investigate discrepancies and resolve issues
Responds to challenges and opportunities in a positive and productive manner

Associate Director of Student Disability Services Resume Examples & Samples

Conducts intake interviews; communicates to students the student disability accommodation process and resources on campus; and refers students for other appropriate services
Ensures the effective implementation of accommodations for students, including: insuring note-takers have been assigned for eligible students in a timely manner; insuring proctors have been assigned, rooms have been reserved, and the academic unit has obtained exams for students with special exam arrangements, arrangements have been communicated to all pertinent parties in a timely manner; communicating with instructors, advisers, deans of students, deans and medical personnel when students being accommodated for chronic, episodic conditions need to make up work due to symptoms
Conducts trainings for staff to insure adequate knowledge of accommodating students
Leads the development, implementation, maintenance and improvement of system to effectively and efficiently provide texts in alternate formats
Collects, verifies, and maintains disability documentation and other relevant information; analyzes and interprets students' diagnostic psycho-educational assessments/scores; and forwards all disability documentation to appropriate clinicians for independent review
Determines eligibility for services and appropriately communicates information about disability accommodations and services
Oversees provision of auxiliary aids and services, including materials in alternate formats, interpreters, and adaptive technology, etc.; provides students with resources related to disability issues and accommodation needs
Manages Injured Student transportation and/or other accommodations
Provides technical assistance to faculty, staff, administrators and other Ivy+ institutions; networks with disability agencies and other community organizations providing services to students, including but not limited to: Chicago Lighthouse, Chicago Hearing Society, CAIRS and Caption First
Documents communication and events by writing and filing case notes; assists with the development of policies and procedures which reflect best practices among peer institutions; updates Student Disability Services website; maintains student-tracking database; contributes data for the annual and other reports when necessary
Hires and supervises student worker staff; provides appropriate student employee development opportunities,
Assists the director in managing the budget, monitoring and reconciling account; and processing payroll. Prepares financial and/or administrative reports

Long Term Disability Resume Examples & Samples

Determine, on a timely basis, the status of assigned claim by applying the appropriate contractual provisions to the medical and occupational facts of the claim
Conduct initial eligibility review
Establish case file based on documentation criteria
Review Claim packet: Claimant Statement, Employer Statement and Physician Statement of claim form to identify employee date of hire, class, date of disability and enrollment information
Identify if additional information is required
Review contractual benefits and provisions of employer’s policy
Assess pre-existing & continuity of coverage status
Determine, based on the employment information, if claimant meets the eligibility terms of contract, e.g. actively at work, employee class, etc
Confirm medical evidence supports restrictions and limitations presented
Review all physicians’ statements, notes and records included with claim submission. Seek advice from clinicians as appropriate
Review description of job duties to determine occupational requirements and determine if an occupational analysis is needed from a vocational specialist
Research as needed to clarify diagnosis, treatment plans, duration protocols or occupational expectations utilizing internal sources, e.g Internet,
Consult, as needed, to clarify diagnosis, treatment plans, duration protocols or occupational expectations utilizing internal professional medical and vocational rehabilitation resources
Life Waiver & LTD Analysts should coordinate information to avoid duplicate requests
Obtain all pertinent and necessary information to evaluate claim credibility
Conduct claimant and employer interviews and, as needed, claimant- physician interviews
Understand where professional resources, e.g. medical, vocational rehabilitation, investigative and legal, can add value to the review process
Track status of outstanding informational requests
Follow up as needed with informational resources to ensure claim decision is being made in a timely manner
Consider face to face visit with claimant
Prepare written rationale of claim decision based on a review of the contractual provisions and the analysis of the medical and occupational records
Access medical and occupational information presented to
Identify the action plan’s critical junctures
Determine required professional resources at each critical juncture of the action plan
Develop, document and communicate a periodic review schedule for the action plan
Evaluate the effectiveness of the action plan modifying as needed to ensure effective management of claim
Monitor the action plan’s progress on a regularly scheduled basis
Ensure claimant and employer are actively engaged in the implementation of the plan of action
Facilitate as appropriate periodic reviews by professional resources
Ensure medical and vocational records are reflective of current facts
Proactively evaluates opportunities for claims resolution to promote a balance
Investigate medical forms, records and test results to identify opportunities for case management intervention
Identify candidates for clinical record reviews and analysis
Succinctly articulate issues and facts for presentation to medical staff
Seek agreement on plan of action
Provide follow up and feedback on progress against plan of action
Assess occupational job duties and claimant’s training, education and experience for vocational rehabilitation referrals
Identify candidates for occupational assessment
Succinctly articulate issues and facts for presentation to vocational rehabilitation staff
Understand where, when and how professional resources both internal and external, e.g. medical, vocational, investigative and legal can add value to the process
Establish cooperative and productive relationships with professional resources
Recognize and leverage skills and expertise of professional resources
Seek advice and input into decision making process
Facilitate multi-discipline medical, vocational rehabilitation reviews and strategy sessions as needed
Ensure personal development as a claims professional
Remain current with all Sun Life’s business claims practices and policies
Read interoffice communications
Attend in-house training including Benefits Conference sessions and workshops
Keep current with industry disability management practices
Read industry periodicals disseminated in department
Stay current on relevant medical, occupational, legal and economic trends by participating in department training and communication programs
Identify and develop career objectives and action plans to achieve them
Seek opportunities to accept challenges and developmental opportunities
Develop industry network through attendance at locally approved industry events
Pursue industry courses and professional designations

Disability Appeals Specialist Resume Examples & Samples

3-5 yrs of claims experience that directly aligns with the specific responsibilities for this positionORFor candidates with an Associate’s Degree or above, 0-1 year of claims experience that directly aligns with the specific responsibilities for this position
0-1 yrs of insurance policy contracts experience
Proficiency with Microsoft Office Suite
A demonstrated track record of consistently meeting and/or exceeding performance expectations
Possesses a bias for action and avoids workplace distractions
Drives performance targets to completion

Manager of LOA & Disability Resume Examples & Samples

Associate or Bachelor degree preferred
Excellent writing and communication skills. Must have attention to detail and be well-organized
3-5 years Disability experience
Prior experience using HRIS/Payroll software a plus

Life Absence & Disability Consultant Resume Examples & Samples

Support all LAD Product activities for Mercer Marketplace
5-7+ years of industry related experience
Expertise in the life, accident & disability benefits field
Required to obtain and maintain appropriate licenses as required by state regulations and Mercer policies

Senior Disability Administrator Resume Examples & Samples

Ability to use the desktop computer system
Typing skills (at least 8000 KPH or 35 WPM)
Has excellent oral and written communication skills
Has keen attention to detail (critical)
Strives for continuous improvement
Positively impacts team and inter-departmental relationships and works to resolve conflicts with tact and diplomacy
Has superb organization skills and ability to multi-task and can work under time pressures

Manager, Disability Case Management Resume Examples & Samples

Responsible for the direction of the Claims Team to ensure consistent delivery of services that meets or exceeds customer expectations and complies with regulatory and company standards
Provides technical guidance to team members
Resolves complaints, problems, and coverage questions which have been escalated through the Sr. Claims Case Manager on the team
Responsible for all management related duties including performance management/evaluations, establishment of objectives, and participates in the selection of new hires
Provides ongoing training and employee development to team members and ensures all receive communication of corporate/department policies and procedures
Comprehensive knowledge of legal liability, general insurance policy coverage and state regulations
Thorough knowledge of claims investigation techniques as well as the medical and legal aspects of a claim
Ability to plan, prioritize and organize claims workload for the unit
Demonstrates good interpersonal skills including verbal and written communications
BS/BA degree plus 3+ years of claims experience

Manager Disability Management Resources Resume Examples & Samples

Supervise Nurse Case Managers, Vocational Case Managers and/or administrative support staff to provide timely, accurate, objective and cost-effective medical and vocational services. Support timely, accurate and thorough investigation of disability decision and ongoing management of disability claims
Provide for appropriate containment of the company’s liabilities and excellent customer service by supervising Nurse Case Managers or Vocational Case to provide timely, successful and cost-effective Return to Work services
Support the assessment and management of policyholder accounts, support intervention and reporting strategies in response to sales, marketing and client needs and claim trends. Maintain metrics to reflect RTW Program results, vendor results, physician consultant results, IME results and medical/vocational staff results to contribute to the sale and retention of business
2 years demonstrated project management skills preferred, or the equivalent combination of education and/or relevant experience

Disability Service Coordinator Resume Examples & Samples

Assists in facilitating or delivering reasonable accommodation for the students’ online environment (virtual classrooms) and ground campus to ensure programmatic access to Grand Canyon University including testing accommodations, note-taking services, and printed materials in alternative formats as well as assistive technology
On a daily basis, assists Department Management and/or Administrators with advocacy, guidance, crisis intervention, referrals and assists students in pursuit of educational goals
Receives and responds to routine inquiries regarding disability services provided via phone, TTY, email, in-person, internet by students and parents. Elevates inquiries to either the Disability Services Administrators or Department Management as necessary
Assists in scheduling, facilitating and supervising students’ class testing in house for those approved for accommodation. Orients students to testing policies and procedures
Monitors students’ progress in individual online classes and tracks progress and completion of assignments
Maintains confidential databases/logs of student information including student monitoring activities, phone conversations, testing on a regular basis as required
Coordinates with vendors for assistive technology and books in alternative formats, and ensure available products are published on the University’s website for eligible students’ access
As necessary, alerts or notifies Department Management of the need for student wellness checks
Assists staff in coordinating seating and reservations at annual commencement ceremonies, other events throughout each semester and/or accessing residence halls or other buildings on campus. May assist students who are non-ambulatory with access to the events and buildings, such as maneuvering, steering or pushing wheelchairs into position
Ensures all required communications is disseminated to eligible students and faculty regarding testing processes, policy changes, etc
Provides coverage, as necessary, in the absence of the Administrators
Bachelor’s degree from a regionally accredited institution in counseling, psychology, special education, sociology, or similar
Six months’ work experience in an office or administrative capacity or a role providing similar services and assistance
Familiarity and understanding of available assistive technologies in order to assist students
A skill and ability to communicate in a non-English language or American Sign Language is helpful but not required

Long Term Disability Team Leader Resume Examples & Samples

Preferred but not required: College degree with 2+ yrs. experience in a supervisory position
Thorough knowledge of disability claims preferred
Monitors daily activities of Analysts to ensure desired productivity and customer service goals are met
Participates with team by making recommendations on staff performance assessment and development
Process Excellence
Result Accountability
Coaching & Feedback
Decision Effectiveness

Senior Disability Administrator Resume Examples & Samples

Telephone work. Call the claimant and asking questions regarding work ability, hobbies, functional level and other income. Call other stakeholders (Plan Sponsors, doctors, pharmacy provider, etc.) as required
Prepare and forward letters/forms to claimants and other stakeholders
Perform Navigator system work including setting tasks for Perm Specialist and Perm Case Managers
Liaise with LTD Case Managers and Disability Specialists for any issues or concerns

Disability Management Consultant Resume Examples & Samples

Coordinate activities related to medical management of injury/illness cases under the guidance of corporate medical directors
Coordinate the accommodation process for client departments according to the ADA Regulations. Includes job analysis and return to work activities
Assist management in determining employee Fitness for Duty and coordination of related processes
Communicate clearly and timely with management, employees, medical director, and fellow Disability Management team members. Consult with employees and management on applicability of other available resources (LTD, Workers Compensation, Medical Benefits, EAP/Mental Health Benefits, Fitness for Duty Exams, Etc.)
Provide on-site support for mandatory physicals (DOT, ERT, OSHA)
Support employee Health and Wellness initiatives, including health fairs, immunizations, health education and SouthernLifeStyle programs
Available for "24x7 on call" assistance approximately 1 week per month
Provide medical support for employees working on storm restoration

Life, Absence & Disability Lead Consultant Resume Examples & Samples

Cross-sell other Mercer and Marsh and McLennan Companies products and services to clients
Build market presence by leading and presenting at industry seminars and conferences
Develop sophisticated benefits design and renewal strategies and drive the development of tools and solutions to address complex client issues
BA/BS degree Completion of continuing education to maintain credentials as required State Health and Life Insurance Licenses required
18 years experience in identifying, designing, recommending and implementing LAD benefits

Life, Absence & Disability Senior Consultant Resume Examples & Samples

Lead and participate in new business opportunities with sales channel partners
State Health and Life Insurance Licenses required
15 years experience in identifying, designing, recommending and implementing efficient, innovative business solutions to clients' complex health care benefits challenges
Renowned expertise and industry reputation in the health & benefits field
Excellent organizational and project management skills with the ability to prioritize and handle multiple and complex tasks in a demanding work environment

Life, Absence & Disability Consultant Resume Examples & Samples

Interpret benchmark data and present to client
Participate in client calls and meetings, as appropriate
Understand more advanced underwriting and financial skills, LAD claim management, LAD product offerings and administration, technical tools, and intranet resources such as H&B MercerLink by participating in training courses, online learning, or through learning from more experienced colleagues

Disability Manager Resume Examples & Samples

Provides expert advice and guidance to management, union representatives and employees regarding WSIB, STD & LTD claims, disability management and workplace accommodations
Maintains effective communications with Insurer / WSIB, Human Resources partners, management, unions, employees and service providers, as required, to facilitate timely return to work programs
Partners with internal departments, external agencies, WSIB, insurance carriers and external consultants to ensure occupational and non-occupational claims are managed with due diligence and in cost effective manner
Collaborates with workplace parties to resolve barriers to successful and sustainable accommodation and return to work plans
Develops and delivers formal training for Early and Safe Return to Work procedures
Monitors and consults with company representatives, independent medical and/or legal consultants and WSIB & insurance carriers regarding claims activity for objectionable findings
Researches (i.e. prior WSIAT claims, health issues), prepares and submits files for appeals/submissions to Appeals Branch and insurance carriers
Prepares and submits files for appeals/submissions to Appeals Branch and insurance carriers
Conducts financial risk analysis/assessments based on claims history and reports of key performance indicators
Reviews existing and new legislation to ensure internal policies and procedures comply with Federal, Provincial and Local Legal requirements; enforcing adherence to requirements
Adapts policies, procedures and practices and communicating as required; coaching, counseling, and assisting employees, staff and management in health awareness, claims management and the return to work process
Promotes and supports related OH&S accident prevention activities as required
Education: College Degree
Additional Education Preferred: Bachelor's/University Degree
Preferred field of study: Occupational Health and Safety
Other Training/Certifications Required: Disability Management
Licenses/Certifications: CHRP, CSRP or CDMP

Senior Life Accident & Disability Senior Consultant Resume Examples & Samples

Lead complex client engagements, including managing overall service delivery, strategy, financial evaluations, plan design, renewal, business placement, benchmarking and other studies
Develop sophisticated benefits design and renewal strategies and drives the development of tools and solutions to address complex client issues
Effectively communicate Mercer's position on latest industry trends to clients
Establish effective carrier/vendor relationships to serve clients in benefits procurement and administration (eligibility, claims, billing, plan implementation, contracts, plan changes and necessary amendments)
10 to 15 years of experience in identifying, designing, recommending and implementing efficient, innovative business solutions to clients' complex LAD benefits challenges
Expertise and industry reputation in the LAD benefits field
Proven management skills in leading large, complex projects

Disability Access Consultant Resume Examples & Samples

Coordinating access to services and accommodations for students with disabilities
Meet with students to determine current accommodation needs and continue to provide ongoing support for the duration of their academic career
Coordinate referrals to appropriate resources both within the university and in the community
Review disability documentation to determine eligibility for services
Provide information to prospective students and their parents regarding services, university resources, transition questions and concerns, documentation guidelines, and the process for determining reasonable accommodations
Work collaboratively with High Schools, Community Colleges, Universities, Vocational Rehabilitation and other community agencies to provide ongoing support for students
Provide timely and responsive service to students
Work with faculty and staff to ensure an optimal learning environment is created for students
Provide guidance to faculty and staff regarding questions they have in working with students with disabilities
Conduct presentations, develop programming, and engage with various departments and agencies in order to ensure collaborative support for students with disabilities
Maintain confidential files and records
Participate in university committees
Stay current on theories, best practices, and current legislation related to disability issues, developmental education, and student development
Support and participate in spirit, pride, and tradition initiatives
Duties as otherwise assigned
Days and Schedule: The DRC office is open Monday through Friday from 8:00 am to 5:00 pm; this position will require occasional evening and weekend commitments
This job is primarily located at the ASU Tempe location; however, incumbent may occasionally be required to travel to other ASU campus locations to perform work or represent the department
Evidence of a Masters degree in Higher Education
Experience working with students with disabilities in a Higher Education Setting
Experience coordinating services for students
Experience providing one on one support for students
Experience in reviewing disability documentation
Experience in developing and maintaining meaningful partnerships/relationships
Experience working with Assistive Technology
Demonstrated knowledge of applicable federal and state laws, policies, regulations and standards (e.g. Section 504 and the ADAA)
Demonstrated knowledge of universal design principles and techniques
Demonstrated knowledge of ASU Sun Devil Way and Educational Outreach and Student Services Goals

Disability & Leave Administrator Resume Examples & Samples

Administer leaves of absence for employees in accordance with State and Federal regulations and L3’s policies and procedures
Determine employee eligibility for disability and leaves of absence, including but not limited to FMLA, ADA, State-specific related leaves, Workers’ Compensation, as well as Short-Term Disability and Long-Term Disability
Provide accurate information to employees regarding leave eligibility and entitlements, as well as employee responsibilities before and during their leave
Maintain highly confidential employee Personal Health Information and files
Complete administrative tasks as needed
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Strong knowledge of federal and state leave and disability laws and the ability to coordinate various leave types and accommodations
Strong communication and team/interpersonal skills; strong leadership capabilities, and ability to initiate and maintain cross-team relationships
Ability to abide by L3's policies
Maintain regular attendance based on agreed-upon schedule
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Previous experience using SAP
Advanced knowledge of excel
1+ years directly related experience

Disability Vocational Case Manager Resume Examples & Samples

Professional certification as Rehabilitation Counselor (CRC) and a Master's Degree in Vocational Rehabilitation. (Required)
3 years Vocational Practitioner or 2 years vocational rehabilitation experience in a disability claim environment. (Required)
Solid working knowledge of computers, Outlook, MS Word. Basic knowledge of OASYS (computer program used in voc rehab field to conduct Transferable Skills Assessments)
Strong counseling skills a plus
Committed to meeting the expectations of internal and external customers. Maintains excellent customer relations while continuously identifying opportunities for improvement. (Required)
Able to solve problems, deal with concepts, and utilizes analysis, experience and judgment to make effective decisions. Demonstrated ability to recognize opportunities and take appropriate action. (Required)
Communicates information in a clear, concise, and timely manner while using appropriate verbal/written channels of communication. (Required)
Demonstrated time management skills, ability to set priorities, and identify critical tasks that deliver the highest impact. (Required)
Able to learn new technical, business, and system skills quickly. (Required)
Demonstrates ability to understand new industry, company, and product knowledge quickly and proficiently. (Required)
Ability to develop comprehensive knowledge of CIGNA Group Insurance mission and values, structure, products, and marketing process. (Required)
Ability to understand DMS contribution to CIGNA Group Insurance profitability and the financial effects of decisions and operating expenses. (Required)
Demonstrates the ability to function as an individual and a team member. Willing to share information and resources. (Required)
Delivers the highest quality services which meet and exceed the requirements of our customers. (Desired)
Demonstrates commitment to continuous improvement by participating in a learning environment. (Desired)
Generates innovative ideas, approaches and solutions while being flexible and adaptable despite the conflicting demands of the situation. (Desired)

Disability Resume Examples & Samples

Evaluate and analyze claim files to determine appropriate adjudication of claims
Carry a full caseload of claims requiring regular validation activities or large accounts, as applicable
Further refine and broaden knowledge of disability contracts, policies and products and continue to develop in-depth understanding of medical and vocational issues
Apply and analyze technical contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements and liability decisions. Responsible for timely and accurate claims review, initiation and completion of appropriate claim validation activities, and effective communication of rationale for claims action
Verify on-going liability and develop strategies for return to work opportunities as appropriate. Continue to develop and strengthen claim validation and return to work techniques
Provide excellent customer service by paying appropriate claims promptly and quickly responding to all inquiries
Coordinate file strategies utilizing specialized resources including nurses, physicians, vocational rehabilitation, attorneys, CPA etc
Evaluate the need for and ensure timely referrals to other areas (i.e., EDU, medical assessments, etc.) as appropriate
Independently build action plans, analyze outcomes and render a determination in accordance with our quality and service guidelines
Maintain organizational service and quality standards on all assigned claims
May perform other duties as assigned
Expectation of increasing levels of skill and ability; ability to manage a wide variety of claims independently
Ability to interact effectively and professionally with claimants, employers, medical resources, attorneys, accountants, brokers, sales representatives, etc
Strong service and quality orientation
Incumbent is expected to begin pursuit of industry related coursework towards a professional designation (ALHC, ACS, FLMI, etc.)
Possess strong analytical and problem solving skills
Strong communication, verbal, written and listening, as well as strong interpersonal skills
Meets the standards for this position, as defined in the Talent Management framework
3-5yrs+ work experience in a large corporate environment
Cross functional experience - partnering with internal departments/experts
Experience managing complex claims involving medical, financial, and legal documentation analysis
2yrs+ related work experience in a large corporate setting

Disability Services Manager Resume Examples & Samples

Directs personnel actions including recruiting, new hire actions, interviewing and selection of Disability Services Advisors. Responsible for interviewing, making salary determinations, training, and conducting performance evaluations. May initiate promotions, transfers, or disciplinary actions
Serves as a liaison between students, faculty and University administration to ensure ADA compliance of existing policies, as well as, provides review and recommendations for proposed policies related to Disability Services and compliance with the Americans with Disability Act
Participates in the development and implementation of departmental goals, expectations and objectives. This may also include assisting management in the preparation and monitoring of the departmental budget on a yearly basis to ensure all goals are met
Works collaboratively with Disability Services management team to ensure that University procedures in the University and the Disability Services Office align with federal and organizational policies and standards
Maintains a professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
Direct supervisory responsibility for Disability Service advisors
Performs other duties as assigned or apparent
A Bachelor's degree in business, education, psychology or related field required
A thorough knowledge of disability services, federal, state, and local laws and regulations related to the Americans with Disabilities Act
At least two years of progressively responsible experience with ADA compliance required to perform the functions indicated above
At least two years of experience servicing students in an academic setting
At least one year of management experience and experience developing and implementing training programs and/or team building and motivational activities, as well as, managing department programs and activities, preferred
Must have proven experience participating and/or assisting in the development, implementation, and enforcement of department and/or divisional goals, objectives, policies, and procedures
Must possess excellent oral, written, and interpersonal communication skills to effectively interact with students, faculty and university personnel and deliver controversial or sensitive information
Must possess the ability to understand, apply and interpret state and federal regulations and University policies and procedures, as well as communicate and provide guidance to students, faculty, and campus personnel, as described above
Must be results oriented and able to independently manage multiple projects, processes, and activities simultaneously

Asst Life & Disability Claim Analyst Resume Examples & Samples

Communicate with customers regarding medical conditions, restrictions & limitations, job duties, individual disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position
High school diploma or equivalent plus 2+ years of work experience
Ability to maintain confidentiality and work within grey
Bachelor’s degree or equivalent, plus 4+ years related experience
Avanced knowledge of claims practices, medical and financial statements, state regulations, and how they apply to the administration of policy provisions
Ability to effectively communicate in a clear and concise manner, assisting insureds, agents, underwriters, attorneys, and others in understanding the various policies and riders
Is highly organized, prioritizing multiple actions and maintenance of a fully documented claim file
Is a confident decision maker
Willing to hire at a higher level if experience dictates

Life Accident & Disability Resume Examples & Samples

BA/BS preferred
At least three years of industry related experience
Knowledge of MS Office Tools (Excel, PowerPoint)
Excellent interpersonal skills; strong oral and written communication skills
Ability to prioritize and handle multiple tasks in a demanding work environment
Ability to partner and lead teams to deliver project objectives; ability to work independently and on a team
Required to obtain and maintain appropriate licenses as required by state regulations and Mercer policies

Program Coord Disability Management System Resume Examples & Samples

Analyzing documentation submitted to the SDAO from students with Deafness or Hard of Hearing and Blindness or Low Vision disabilities registered in Trinity College, Pratt School of Engineering, Divinity School, Duke Eye Center, Fuqua School of Business, Graduate School, Nicholas School of the Environment, Doctor of Physical Therapy Program, Physician Assistance Program, Sanford School of Public Policy, School of Law, School of Medicine, School of Nursing, Talent Identification Program and Durham Regional-Watts School of Nursing
Analyzing SDAO Consultant Reports, drawing conclusions and making recommendations to the SDAO director
Coordinate Assistive Technology software implementation for employees and students
Train employees and students of Assistive Technology equipment and/or software
Acquire and prepare textbooks to be put in alternative format
Scan and edit materials in alternative format
Coordinate interpreting, real time captioning and other services for students and employees who are deaf and hard of hearing
Prepare text in Braille for students with visual impairments
Develop and maintain up-to-date procedural manuals
Develop and maintain relationships with vendors
Assist ADA Facilities Program Director with surveying new construction and existing buildings on Health side and Campus side
Responsible for date entry of health surveys
Responsible for input and maintain up-to-date accuracy of Campus surveys
Create and maintain reports to analyze and monitor data

Disability Claim Handler Resume Examples & Samples

Effectively manage claim duration and productivity to established targets
Maintain high level customer focus and provide service deliverables on time
Daily prioritization decisions with an emphasis on Intake/Adjudicate process variations
Ensure the accuracy of case management and claim information, and compliance with policy provisions and state/federal regulations
Make accurate claim payments in accordance with the terms of the contracts
Compile and update accurate account and process information. Recognizes problems, identify trends and summarize information for improvement recommendations
Utilizes appropriate resources to assist with claim, desk and process management
Meet/exceed established performance standards (i.e. MPR objectives)

Life, Absence & Disability Consultant Resume Examples & Samples

5-7+ years of industry related experience; expertise in the life, accident & disability benefits field; specialty Absence, Disability and Life program consulting preferred
Knowledge of MS Office Tools (Excel, Word, PowerPoint)
Knowledge of FMLA and ADAAA legislation preferred
Experience with Absence and Disability claim audit activities preferred
Experience with PTO program consulting preferred
Ability to travel as needed, expectation is 25% travel

Disability Management Team Lead Resume Examples & Samples

Acts as subject matter expert and first level support for Disability Management team case managers
Independently handles escalations and resolves issues
Ensures that quality and control measures are followed
Compile data for Monthly Quality Review for review with manager
Assists in the develop of action plans to reduce service issues and improve escalation channels
Develop and maintains high level of team member skills through robust training material and delivery of new hire and on-going training ensuring customer satisfaction
Support efforts to increase customer satisfaction through established processes including responding to Customer Contact Survey responses and the daily multiple calls review process
Proactively identifies areas where they can add value to the business with reference to its key drivers
Participate in projects and initiatives focusing on continual process improvements
Taking ownership for the continued implementation of a “client first” culture in HRSS
HS/GED Required
Bachelor’s degree or equivalent experience strongly preferred
Shared Services experience preferred
Advanced HRMS, CTMS and OSC skills required
Excellent verbal and written skills required
Analytical experience
Disability Management experience
Process management skills/experience
Demonstrated understanding of Customer Service Operations
Able to take ownership and accountability of own work and drive to a successful resolution
Demonstrated commitment to teamwork
Delivers superior guidance and client support and leverages internal expertise
Highly motivated, analytical, organized and methodical

Disability & Leave Coordinator Resume Examples & Samples

Verifies disability & leave-relatedand ADA interfaces to ensure proper information is sent to vendors and keystakeholders understand requirements
Create, analyze, track and distributeleave status and review leave reporting with leaders, HR, Benefits and/or disability& leave vendor
Review potential leave cases and provide special commentary to Benefits Team & HR management regarding return to work, corrective actions, and other employee relations issues
Coordinates with HRIC/Payroll/Resource Desks to ensure employees are paid properly from sick, vacation, and/or other paid leave time; ensures elimination period are satisfied and employee record reflects proper status
Coordinating and tracking all aspects of disability, leaves and permanent modified duty positions for the company while ensuring compliance with all related laws and regulations
Providing guidance to employees and managers concerning disability, leave and modified work duties cases
Processing, verifying, and maintaining personnel documentation relating to disability & leave and modified work duties
Compiling and preparing ad hoc reports, documents, and updates pertaining to disability & leave and ADA accommodations
In partnership with Benefits & HR and disability & leave vendor, mapping of LOA/ADA processes and identifying efficiencies
Manageinsights gathering from data to recognize trends and implement optimizations
Ensureimplementation of best practices and stay up to date with the requirements andregulations
2+ years’ experience handling disability & leave claims
Key behavioral & interpersonal characteristics:Customer-focus, team player, solid interpersonal skills, ability to navigatethrough an ambiguous environment with minimal guidance, positive energy,passion to learn, coachable, respectful, maturity, integrity and self-motivated,“can-do” attitude
Strong organizational / execution skills: Attention todetail, bias for action, ability to balance multiple competing demands andflexibility to deal with short timeframes & changing priorities

Manager, Disability Case Management Resume Examples & Samples

Exhibit solid communication, organizational and people skills in order to effectively manage client relationships
Contribute to the ongoing business retention and growth by cultivating excellence in your team and continuous proactive engagement with your assigned clients to ensure full understanding of their evolving needs and how we can meet and exceed their expectations with respect to their group disability program
Development and growth of team
Recruiting and resolution of employee performance issues
Working with Business Development, you will sometimes be required to present at finalist presentations or act as a resource in developing our business

Manager, Disability Appeals Resume Examples & Samples

Develop strong relationships with our internal business partners to ensure that the established criteria, processes and standards related to claims decisions are adhered to and maintained throughout the appeal process
Build strong relationships with our Plan Sponsors, working in partnership with them ensuring we are meeting expectations in managing appeals
Exhibit solid communication, organizational and people skills in order to effectively deliver quality decisions to our customers
Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability claims decisions, and, provide ongoing coaching for the team’s continued development
Develop the skills and competencies of Appeals team through the establishment of individual development plans and appropriate training/development opportunities
Act as the primary resource for your assigned team, giving staff direction on targets, workload management, difficult cases, department workflow and processes
Proactively address clients’ needs and address complaints that may be escalated to you
Execute calibration activities within the team to ensure consistency of practice and application of the established criteria, processes and standards
Contribute to a dynamic work environment by identifying opportunities to continuously improve processes to better meet our service excellence, quality and financial commitments to our customers
Individual/team productivity and quality performance management
Oversight of financial expenditures that impact profitability and liability of the claims that are managed within our operations
Reviewing escalated Appeal decisions and provide coaching to Managers and/or Disability Claim Consultants
Recruiting, development and growth of the team
Establishing and deepening client relationships as Appeal’s team representative of Group Disability
Analyze business performance trends to evaluate the factors potentially impacting claims decisions and Identify opportunities to advance the effectiveness of claims decision practices
Deliver, or support training, in quality improvement, investigations, and other risk management or quality assurance activities
5 to 10 years Disability Claims experience
Proven Leadership/People Management experience
Solid organizational and motivational skills
Excellent communication, influencing and negotiation skills
Experience with Operational Excellence and continuous improvement that defines and delivers national processes and/or best practices
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Half-time Disability Services Coordinator Resume Examples & Samples

A master's degree in Education, Psychology, Rehabilitation, counseling, etc. is preferred. Experience may substitute for some of the required education
A Bachelor’s degree with a minimum of three years experience providing accommodations to students with disabilities at a post secondary level
A strong candidate will have solid technology skills

Disability Access Consultant Resume Examples & Samples

Evidence of a Master's degree in Higher Education
Experience reviewing disability documentation
Experience in working with Assistive Technology
Experience working with Assistive Technology (i.e., JAWS , Kuzwell, Duxbury, Dragon Naturally Speaking. Magic, etc.)

Disability Analyst Resume Examples & Samples

Ongoing regular and consistent attendance is essential to meet the demands of this job and provide necessary services
Responsible for safeguarding personally identifiable information for all claimants
Responsible for managing a caseload of approximately 80-100 claims, assuring timely actions are taken in order to meet individual and agency goals in claim clearance, processing time and quality
Reviews evidence and renders initial determination of eligibility (allow or deny) for disability in accordance with Social Security Administration (SSA) law, court orders, rulings, and regulations. Determines the type of documentation necessary to support a decision and whether a finding of temporary presumptive disability is warranted. Reads and analyzes medical evidence, compares objective medical findings from differing medical sources, applies judgment to ascertain the existence, nature, and severity of the impairment or impairments. Develops the claim by contacting pertinent medical and vocational sources in writing or by telephone. Contacts claimant by telephone to clarify information in the claim. Contacts claimant's relatives or other sources for third party information on how claimant's alleged disability impacts the activities of daily living. All claimant and third party contacts are documented in writing in the claim file
Questions treating physicians, both over the telephone and in writing, to resolve discrepancies between the physician's medical opinion and the physician's reported objective medical findings. Gives appropriate weight to treating physician opinion either accepting or rejecting that opinion while considering objective clinical findings. Cites specific clinical and laboratory findings, symptoms, observations, lay evidence and reports of daily activities. Describes how the evidence substantiates the Disability Analyst's conclusions. Considers and responds to any alleged limitations imposed by symptoms such as pain or fatigue. Recognizes when objective findings meet or equal criteria defined in the SSA Listing of Impairments. Considers the effects of vocational and lay evidence on the ability to engage in substantial gainful activity
Identifies physical or mental limitations imposed by an impairment or combination of impairments. Applies judgment in preparing residual functional capacity (RFC) statements for all types of adult physical and mental impairments. Applies judgment in preparing Childhood Disability Evaluation forms for physical and mental impairments including the resulting functional impact of those impairments on claims involving children
Applies technical judgment to complex medical, non-medical, and vocational factors to determine whether the claimant can return to past work or perform other work that exists in the national economy. Using a legal framework establishes pertinent findings of fact and uses those to rationalize and explain disability decisions. Issues a formal determination of eligibility based on Social Security Administration (SSA) law, court orders, rules, and regulations. Issues personalized determination notices
Reviews evidence on disputed reconsideration decisions prepared by other Disability Analysts. On reconsideration, conducts review of evidence from initial decision to determine what additional evidence is required to support or overturn that decision. Applying the same case processing techniques used in developing initial claims, completes a de novo review and issues a new disability determination. Applies SSA law, court orders, rulings, regulations, and reasoning to objectively and fairly reconsider the complex information in rendering a new determination for disability. Each case is decided on it's own merits and must be legally sound
Reviews evidence and renders determination for ongoing benefits on Continuing Disability Review claims. Determines and reviews the comparison point decision of the prior claim allowance. Obtains and analyzes current medical and functional evidence to perform a comparison review to determine if medical improvement has or has not occurred. Rationalizes the decision of continuation or cessation of benefits. Issues personalized determination notices
May conduct specialized review of court ordered cases in order to render a new determination of eligibility for disability under SSA rules and regulations
Reviews incoming medical, vocational, and lay evidence for completeness. When necessary, decides what type of medical examination to purchase to further document the claim and authorizes such purchase. Manages an assigned budget for purchase of independent medical examinations and laboratory testing
Experience adjudicating Social Security Disability claims following Social Security regulations in a Disability Determination Services
Currently working in a Disability Determination Services adjudicating Social Security claims
Preference will be given to those who have Social Security Administration program experience in the adjudication of disability claims for Social Security Disability Insurance and Supplemental Security Income

Ergonomics & Disability Management Coordinator Resume Examples & Samples

Claims management of WSIB claims including submissions, correspondence, and liaison with the Worker’s Safety and Insurance Board
Coordinates the return-to-work program for employees by working in cooperation with the employee, department leader, H&S Coordinators and WSIB
Follow up with employees upon their return-to-work by visiting them on the shop floor and monitoring their progress to ensure a successful return-to-work
Complete ergonomic assessments both proactively and reactively
Collaborate with various departments or other resources to implement effective corrective actions to eliminate ergonomic hazards
Coordinate and maintain the Physical Demands/Job Safety Analysis program
Acts as an active supporting resource to the Joint Health, Safety, Ergonomics and Environmental Committee
Provides and/or coordinates the appropriate ergonomics training to necessary members of Leadership, the production staff and members of the JHSEEC
Ensure compliance with Magna Ergonomics Metrics Program
Comes to work each day, as scheduled
Approaches each day and each challenge with a positive attitude
Supports and models the Presstran operational procedures/policies, Employee Handbook and “How We Work Together”, Magna Employee’s Charter, Magna Corporate Constitution
Follows and complies with all operational procedures/policies as stated in the Employee Handbook, Quality and Environmental programs (egg. TS16949, ISO14001)
Required to adhere to all Health and Safety programs in accordance with the OHSA. Follows and ensures the Company’s procedures regarding safety rules and regulations are followed throughout their assigned area
Takes pride in keeping their work area clean and tidy
Related Bachelor of Science Degree through a recognized university (i.e., major in Kinesiology, Ergonomics, Human Kinetics, or Occupational Biomechanics)
Working knowledge of Ergonomic principles, anthropometry, physiology, biomechanics, anatomy and human factors and various ergonomic assessment tools (e.g. Snook Tables, RULA, biomechanical modeling software, NIOSH Equation, etc.), recognized ergonomic guidelines, standards and best practices,
Working knowledge of WSIB legislation/policies and procedures
Minimum three (3) years’ work experience (manufacturing and/or automotive environment would be an asset)
Knowledge of Occupational Health and Safety Legislation an asset
Demonstrated ability to work independently as well as within a team
Ability to exercise tact, discretion, good judgment and strict confidentiality
Excellent analytical, organizational, communication, time-management and problem solving skills
Must possess human relations, leadership skills and maturity of judgement
Strong computer skills including Microsoft Office applications, window and web-based applications
Experience with JACK, BakPak/HandPak Software an asset

Disability Vocational Case Manager Resume Examples & Samples

Early Intervention 35%
Determines claimant rehabilitation potential and captures necessary screening information by reviewing policyholder/claimant eligibility and disability action plans
Captures and modifies information relating to vocational services on a regular basis for other team members to update/modify subsequent disability action plans/claim strategies
Evaluates timely activity and case development of an effective return to work plan with an end result of a return to work and/or the most appropriate outcome
Manages the vocational services for assigned cases within specified team
Independently and with team members, determines claimant rehabilitation eligibility status and identification of non-standard policy language by reviewing contracts and analyzing claim information
Routinely evaluates case studies to identify trends, issues, and concerns. Makes any necessary modifications
Assists Manager and/or Sr. Vocational Rehabilitation Counselor with focus reviews and special projects
Customer Service/Focus 25%
Participates directly in customer service calls, visits, pre-sales, installations, and renewals
Consistently anticipates and pro actively addresses service related issues/concerns within required time frame to meet customer's expectations
Supports business retention by pro actively becoming involved with customers to ensure complete customer satisfaction
Pro actively seeks potential rehabilitation candidates and establishes a relationship with customers that are caring, safe, and positive
Provides continuous communication to team members and customers to share learnings and ensure consistency
Partnership 30%
Understands and is able to articulate claimant's perspective
Develops and maintains strong relationships with customers and business partners by providing positive interaction and assistance whenever necessary
Provides continuous communication (updates, concerns, requests, etc.) to support consistency and share learnings
Facilitates relations with and between Case Managers, business partners, and customers to develop claim strategies and reduce the total cost of disability in all forms
Supports pricing and contract design by communicating acquired information relative to employers (e.g., layoffs, mergers, staffing changes) to business partners and Case Managers
Monitors and shares contract trends/performance and communicates to Case Manager and/ or Core Team Leader to ensure most effective and efficient contract for customer
Conducts ad hoc claim reviews when appropriate
Consistently provides shared learnings from claim management through post mortem process and communication vehicles
Consistently recognizes and leverages individual contributions and perspectives of other team members
Supports and participates in team and individual coaching activities
Actively supports and contributes to team service quality and financial objectives
Establishes cooperative relationships with team members to determine effective strategies to achieve individual and team objectives
Collaborates with team members and business partners in identifying and implementing improvement opportunities
Maintains rehabilitation certification requirements of the position- Professional certification as Rehabilitation Counselor (CRC )
3 years Vocational Practitioner or 2 years vocational rehabilitation experience in a disability claim environment. (Preferred)

Disability Management Consultant Resume Examples & Samples

Acting as a consultant to department and division management, and client organizations on disability related situations in the organizations they are supporting
Conceptualizing and recommending key strategies and corporate initiatives related to disability management
Providing analysis, advice, and education to executives and managers on disability related issues that can be highly sensitive and complex
Consulting with corporate leaders around strategic disability issues
Participating in the development of policies and practices related to disability management that have broad impact
Ensuring compliance with current laws, regulations, benefit plans and contract provisions related to disability management
Conducting or managing investigation on sensitive situations and negotiating settlements or issues to resolve differences
Performing other responsibilities and duties as assigned
Three years of experience consulting on disability processes including independently identifying client needs, analyzing information, developing action plans, and providing advice and counsel on complicated and sensitive matters
Three years of demonstrated experience working with Federal and State disability benefits and policies, and absence management processes including current leave and accommodation laws (FMLA, CFRA, ADAA, etc)
Two years of experience giving oral presentations to a variety of audiences
Bachelor’s degree in Human Resources, Business Administration, or a related field or an equivalent combination of formal education, training, and experience
Demonstrated experience using oral and written communication skills in a professional setting to respond to managers’ and clients’ business needs, and interface effectively and/or collaborate with others
Demonstrated experience using Microsoft Word, Excel, and PowerPoint
Must demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

Disability Representative Senior Resume Examples & Samples

Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a disability plan
Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan
Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets
Communicates clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence
Refers cases as appropriate to supervisor and management
Knowledge of ERISA regulations, required offsets and deductions, disability duration and medical management practices and Social Security application procedures
PC literate, including Microsoft Office products

Senior Disability Representative Resume Examples & Samples

Utilizes the appropriate clinical resources in case assessment (i.e. duration guidelines, in-house clinicians)
Communicates with the claimants providers to set expectations regarding return to work
Medically manages disability claims ensuring compliance with duration control guidelines and plan provisions
Coordinates investigative efforts ensuring appropriateness; provides thorough review of contested claims
Evaluates and arranges appropriate referral of claims to outside vendors for physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities
Negotiates return ot work with our without job accommodations via the claimants physician and employer

Disability Clinical Specialist Resume Examples & Samples

Performs clinical review of referred claims; documents decision rationale; and completes medical review of all claims to ensure information substantiates disability
Provides clear and appropriate follow-up recommendations for ongoing medical management of claims; ensures appropriate recommendations are made on claims
Makes timely, appropriate contact with employee and/or providers to discuss employee's clinical status, progress and work status
Achieves appropriate quality audit scores on a consistent basis
Acts as clinical resource to colleagues within the program
Travels as required
Knowledge of current medical practices in health care management in a variety of areas (including, but not limited to, orthopedics, general medicine for acute and chronic conditions, general surgery, mental health, obstetrics, oncology, and physical and occupational rehabilitation)
Oral and written communication, including presentation skills

Disability Representative CA Resume Examples & Samples

Makes claim determinations to approve non-complex disability claims or makes a recommendation to team lead to deny claims based on the disability plan
Determines benefits due, makes timely claims payments and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets
Refers cases as appropriate to team lead; maintains professional client relationships
Excellent oral and written communication

Budget Fellow, Ref-dob-disability Services Resume Examples & Samples

Budget Fellow I: $44,690- A Bachelor’s degree. Advances to Budget Fellow II after one (1) year of satisfactory service
Budget Fellow II: $48,937– A Master’s degree in public administration, economics, business administration, public policy, public affairs or a closely related administrative or managerial field; or, a Bachelor’s degree and two (2) years of professional work experience including one (1) year in public administration. Advances to Budget Fellow III after one year of satisfactory service
Budget Fellow III: $52,943– A Master’s degree as specified for Budget Fellow II and one (1) year of professional budgeting experience within a governmental jurisdiction; or, a Master’s degree in any field and two (2) years of professional work experience including one (1) year in public administration; or, a Bachelor’s degree and four (4) years of professional work experience including one (1) year of public administration. Eligible for annual salary increases based on performance
Ensuring appropriate community-based programs are available to individuals transitioning from developmental centers to more integrated community-based support systems
Assisting with development and review of appropriate payment mechanisms and rates for NFP-delivered community services; and
Evaluating the impact of various public policy initiatives on OPWDD’s NFP sector, including recent minimum wage increases, options for delivering services through a Managed Care network, and ensuring appropriate Conflict Free Case Management opportunities

Interim Disability Services Consultant Resume Examples & Samples

A minimum of 3 years of experience facilitating the interactive process to identify and provide reasonable accommodations for employees with disabilities, including the coordination of medical leaves and facilitation of medical separations
A minimum of 3 years of experience interacting with employees who may have a variety of physical, psychiatric, sensory and/or cognitive disabilities, and their treatment providers
Advanced knowledge and experience interpreting federal, state and local leave and disability laws and statutes in an employment setting
Effective interpersonal skills including conflict resolution, problem solving, and promoting collaboration
Strong time management skills and the ability to complete tasks on time under tight deadlines
Advanced written communications skills with attention to detail and the ability to maintain documentation and follow procedures in accordance with established standards
Working knowledge of industrial insurance

Long Term Disability Resume Examples & Samples

Determines customer eligibility by reviewing contractual language and medical documentation, interprets information and makes decisions based on facts presented
Works directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis
Networks with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information
Pays all covered claims accurately and timely
Executes on all customer performance guarantees
Responds to all telephonic and email inquiries within customer service protocols in a clear, concise and timely manner
Ability to handle potentially high levels of call volume from customers and clients
Exhibits claim management performance according to quality and compliance standards
Manages both new claims and open claims equally and maintains decision times
Adheres to standard timeframes for processing mail, tasks and outliers
Supports and promotes all integration initiatives (including Family Medical Leave, Life Assistance Programs, Integrated Personal Health Team, Your Health First, Healthcare Connect, etc.)
Demonstrates focus on team and office goals by developing an understanding of relationships with our business partners and positively interacting with business partners as needed
Understands Cigna Group Operations and Corporate Compliance, Polices and Procedures and best practices
Stays abreast of ongoing trainings associated with role and business unit objectives
Mentors and coaches new hires as needed
Ability to serve as a point person for projects and/or reporting functions
Contributes actively to team service and quality objectives to help create a high performance and supportive work environment
Provides assistance to Senior Claim Manager with responsibilities as needed
Identifies issues, proposes solutions and follows through on commitments
BA/BS degree preferred
Minimum of 3 years disability claim management experience
Exceptional customer service standards and delivery
Strong oral and written communication skills
Ability to prioritize and multi-task
Ability to thrive in a fast-paced environment and meet deadlines
Strong math and calculation skills
Excellent interpersonal, organizational, negotiation, investigative, analytical and research skills
Conflict resolution skills
Critical attention to detail
Team oriented
Proficient in Microsoft Office
Multilingual skills are highly desired

Coordinator, Disability Services WC Resume Examples & Samples

Maintain and troubleshoot AT Resources software and produce necessary reports for tracking and evaluation
Procure or create all alternate format texts as needed for students with disabilities
Conduct intake activities for FRCC students; collect and review documentation of disability, determine accommodations, communicate with faculty and instructors as necessary
Maintain student files related to accommodations
Facilitate accommodations for students with disabilities including proctoring assisted testing and/or securing, training and scheduling proctors as needed
Counsel students regarding general learning issues and strategies for success, e.g., study skills, test anxiety, self-advocacy, problem solving/coping strategies, etc
Act as advocate for students with disabilities
Conduct presentations on disability and learning development issues and act as liaison between the Disability Support Services office and faculty
Assist with data bases for tracking Support Services and learning outcomes
Act as secondary representative for FRCC/WC disability services at statewide Consortium and Disability Services Council meetings
Graduation from a regionally accredited college/university with a Bachelor's degree in Special Education, Rehabilitation, Developmental Education, Counseling, Computers, Occupational Therapy or a comparable field
Two years experience in community college disability support, tutoring, post-secondary developmental education or related field
Knowledge and understanding of computer application, including the Microsoft Office suite, developmental and learning disability support software and computer assistive technology is needed
Excellent inter-personal an written communication skills. Good organization skills. Ability to work effectively with diverse populations and staff. Ability to prioritize workload with multiple demands and frequent interruptions
Experience in higher education disability support including interpreting disability documentation and/or psychological evaluations. Knowledge of ADAA/504 requirements
Establishing and/or maintaining an assistive technology computer lab. Advanced skills in Microsoft Access. Working knowledge of Banner student database
Knowledge of American Sign Language is helpful, but not required

Senior Product Manager, Disability & PFL Resume Examples & Samples

5 - 7 years of experience in group insurance or employee benefits that directly align with the specific responsibilities of this position
A demonstrated track record of consistently meeting and/or exceeding performance expectations
Possesses a bias for action and avoids workplace distractions
Drives performance targets to completion

Long Term Disability Resume Examples & Samples

Partners with Team Leader to manage team's claim performance according to published quality and compliance standards including Performance Guarantees by completing quality reviews, identifying trends and coaching staff
Partners with Team Leader to develop, motivate, recognize and retain staff to build bench strength within the organization and achieve overall turnover goals
Partners with Team Leader to evaluate employee performance and support performance management plans for under-performing staff
Partners with Team Leader to ensure contingency plans are in place to achieve results when challenges arise (staffing shortages, new business, system implementation, etc.)
Partners with Team Leader to ensure business objectives are achieved in a highly compliant and ethical manner consistent with governing laws and regulations including, but not limited to, Sarbanes-Oxley and SAS 70 Controls
Works closely with Claim Managers and expert resources to ensure appropriate partnering
Communicates Cigna Group Operations and Corporate Compliance, Polices and Procedures and best practices to employees. As new regulations and updates are communicated, ensures employees are sufficiently trained and understand the regulations and updates
Stays abreast of ongoing trainings associated with role and business unit objectives, as well as ensuring staff is updated on role-appropriate trainings
Monitors and adjusts team workload distribution as needed
Demonstrates solid planning and organizational skills with the ability to address short and long term goals while prioritizing and addressing ongoing issues
Supports customer centricity by proactively identifying customer needs and creating innovative solutions to meet customer challenges. Looks for new ways to accomplish objectives and takes extra steps to deliver customer service that meets and exceeds expectations
Supports retention and profitable growth by assisting in offsite and onsite client visits, conference calls and finalist presentations
Ensures a consistent high performance work culture exists
Demonstrates strong analytical and negotiation skills to solve complex claim and customer issues
Suggests improvements, sets high standards and works diligently to achieve financial business objectives
Demonstrates ability to understand, interpret and effectively communicate contractual language
Works with business partners to ensure successful implementation of new accounts as well as changes on additional lines of business with existing accounts
Supports ongoing enhancements of all systems to ensure successful implementation
Accountable for own decisions and honors both internal and external commitments
Accepts challenges and demonstrates accountability for own developmental opportunities
Previous experience managing, directing or coaching others preferred
Minimum of 2 years Disability claims experience required with 3 years Long Term Disability claim management experience preferred
Business acumen of group insurance industry
Experience in delivering exceptional customer service
Strong drive for results
Team oriented focus with ability to motivate team to perform at the highest level
Ability to prioritize critical objectives focusing on high impact components
Maintains professionalism and flexibility despite conflicting demands
Executes decisiveness even when dealing with ambiguity
Ability to learn process and product information and adapt quickly and effectively
Strong analytical skills and ability to comprehend and clarify complex concepts
Excellent interpersonal, organizational, negotiation, conflict resolution and presentation skills
Clear and concise professional communication using all mediums
Integrity, objectivity and personal accountability
Exposure to Six Sigma strategies a plus

Case Manager, Short Term Disability Resume Examples & Samples

Conduct meetings and/or interviews with stakeholders to review existing information, understand objectives and to elicit needs
Conduct workflow analysis, define user requirements, identify issues and recommend and implement solutions
Analyze and manage production problems
Lead and/or support compliance activities
Documentation of functional and non-functional requirements
Work on small to medium enhancements meeting time and quality targets/standards
Lead components of small to medium changes initiatives
Mentor, develop, coach motivate team members
Conduct benefit analysis for small to medium change initiatives
Investigate business and systems issues and identify areas of opportunity
Liaise with centralized QA resources during the investigation and testing phase of projects, or lead testing activities for internally tested applications and projects
Co-ordinate implementation activities with the business
Collaborate with geographically and culturally diverse cross-functional teams
5 + years of business analysis or development experience in a similar environment
3 + years of professional experience in an Information Systems environment
Well-developed knowledge of system design and analysis and productivity improvement methodologies
Familiarity with software development and project management lifecycle practices
Good understanding of systems environments, quality assurance and change management
Effective interviewing, influencing, facilitation and presentation skills
Excellent written and oral communication skills, including the ability to communicate with all levels of management

Long Term Care & Disability Expert Resume Examples & Samples

Knowledge of Protection business especially stand-alone LTC and Disability products with and without savings component
Knowledge of SII framework
Strong statistical, actuarial and modeling skills
Knowledge of reinsurance and underwriting technics
Ability to work with Big Data experts and technics
IT skills include SAS, R, VBA
Ability to work with a team in a multicultural environment
Ability to lead working groups and projects, work in project mode
Ability to communicate with various stakeholders (Management Committee, Life CROs, actuarial experts, mathematical experts, ACPR, internal/external auditors), and write reports destined to AXA Group and AXA entities’ Top Management
Demonstrate accuracy, quality and timeliness of deliverables
Be organized, autonomous, have a sense of responsibilities
Be innovative and flexible, show ability to listen and pragmatism
Major in statistics, actuarial sciences, finance, Master (BAC+5) or PhD, university or “Ecole” (ENSAE, ISFA, ISUP, EURIA…)
5 to 8 years in an insurance company or a consulting firm with experience in Life & Savings, Protection, finance, modeling

Individual Markets Operations Life & Disability Contact Center Team Lead Resume Examples & Samples

Leadership or relative internal experience preferred
Experience in financial services or high touch customer service environment preferred
Experience with process evaluation, Six Sigma experience preferred
Excellent verbal and written communication skills and ability to craft internal and field facing memos and documentation
Ability to diffuse difficult situations or conversations, escalating to manager as needed
Ability to manage multiple business processes or functions
Superior organizational skills and attention to detail across a variety of tasks
Demonstrate ownership, accountability and follow through when reviewing workflows, exceptions and anomalies
High level of accountability, discretion and independent decision making with minimal leadership assistance
Proficient in Outlook, Microsoft Word and creating Excel spreadsheets and PowerPoint presentations preferred

Disability & Leave Coordinator Resume Examples & Samples

Verifies disability & leave-related and ADA interfaces to ensure proper information is sent to vendors and key stakeholders understand requirements
Create, analyze, track and distribute leave status and review leave reporting with leaders, HR, Benefits and/or disability & leave vendor
Manage insights gathering from data to recognize trends and implement optimizations
Ensure implementation of best practices and stay up to date with the requirements and regulations
Strong organizational / execution skills: Attention to detail, bias for action, ability to balance multiple competing demands and flexibility to deal with short timeframes & changing priorities
Key behavioral & interpersonal characteristics: Customer-focus, team player, solid interpersonal skills, ability to navigate through an ambiguous environment with minimal guidance, positive energy, passion to learn, coachable, respectful, maturity, integrity and self-motivated, “can-do” attitude
Proficient skills with Microsoft Office Suite with particular proficiency in Microsoft Excel, Word and Power Point

Short Term Disability Complex Claims Case Manager Resume Examples & Samples

Conducts eligibility reviews
Completes detailed phone interviews with claimant
Collects and confirms that medical and/or psychiatric data support claimant’s restrictions and limitations
Conducts analysis of supported restrictions and limitations with occupational demands
Reviews claim payments for accuracy of amount and duration within established limits
Sets claim action plans to ensure that determinations are adjudicated in a timely, accurate, and efficient manner
Interprets contracts and ensures consistent, fair claims practices and adherence to appropriate laws, regulations, and procedures
Obtains documentation, as necessary, to substantiate claim or to provide service by communicating via telephone with brokers, agents, employers (clients), claimants, hospitals, physicians, attorneys, and other resources
Partners with vocational staff to identify return to work opportunities and/or accommodations to promote health work
2 years of disability related claims experience required
1-2 years of customer service/financial service experience required
Associate’s or Bachelor’s degree in psychology, related field, or equivalent experience
Proven ability to work in a team environment
Proficiency in Microsoft Office 2016 (including but not limited to Word, SharePoint, PowerPoint and Excel) with the ability to learn new and complex computer systems

Disability Services Coordinator Resume Examples & Samples

Master’s degree (doctorate preferred) in Education, Special Education, Psychology, or a relevant field associated with higher education
Knowledge and understanding of civil rights laws, particularly ADAAA and Section 504
Possession of one or more of the following: Interpreting Certificate, Transliterating Certificate, Comprehensive Skills Certificate or an Oral Interpreting Certificate, California Coalition of Agencies Serving the Deaf (CAD) are desirable but not required
Three to five years of experience in higher education or with students in an educational setting and in provision of academic support services to students is preferred
Knowledge of learning assistance operations and techniques, learning evaluation and assessment, and data analysis is required
The candidate must demonstrate multicultural awareness and competence, and have the ability to work in a diverse environment and serve constituents from a wide variety of backgrounds
University teaching experience is also desirable. The candidate must demonstrate a commitment to student success
Collaborates with the director in adhering to the policies and procedures regarding academic services to students with disabilities
Completes intake and disability verification process for students with disabilities and negotiates accommodations with students. This includes determining whether a student qualifies for disability accommodations, determining specific accommodations for academic, housing, and other student campus needs at all university sites and online, assisting students as needed in securing reasonable accommodations at clinical or internship facilities, communicating accommodations to pertinent faculty and staff, monitoring delivery of accommodations, and proctoring exams, as needed
Maintains records and statistics on disability services including maintenance of verification records and correspondence of students requesting or receiving academic accommodations. Also, interacts with students, parents, and faculty in the resolution of conflicts regarding accommodations
Adheres to standards of confidentiality and FERPA when working with students, parents, faculty, and staff
Serves as the contact person in securing and providing oversight to sign-language interpreters, real-time captioners, and oral interpreters as independent contractors for services to students with disabilities
Maintains currency on theory and trends on disability-related issues including legal developments and technology for equal access
Provides flexible, responsive and high quality service to the university community and continuously assesses processes and procedures, revising accordingly
Participates on university-wide committees representing the needs of students with disabilities and promotes a deeper understanding of disability-related issues across campus (e.g., faculty workshops, planning Disability Awareness Week)
Must be self-motivated with good organizational skills

Intern, Center on Technology & Disability Resume Examples & Samples

Under close supervision, an intern will perform entry level professional duties of moderate difficulty providing the opportunity for professional training in various functional areas throughout the company. Performs assigned duties to acquire knowledge of methods, procedures and standards required for successful performance. May perform duties such as gathering and organizing data to provide information for departmental special projects or reports; basic arithmetic computations; assist in preparing written reports; accompany professional level employees on assignments; conduct interviews with clients or internal personnel to obtain basic information for departmental use; contacts other departments or outside agencies by phone to request or give information and other related duties as assigned. Assignments serve to offer practical experience and broad exposure to the company’s organizational structure. Utilizes current company-wide and/or department specific software to complete assignments. Note: Specific activities vary by assignment. A wide range of college majors are considered based on specific needs of department such as: Psychology, Social Work, Criminal Justice, Finance, Business Administration, Human Resources, Public Health, Purchasing, Public Administration, Community Development and Communications
Analyzes, generates and maintains records and other reference material necessary for departmental use
Answers and makes phone calls, responds to program related questions and sends written material as appropriate
Composes, types and prints reports, general letters, spreadsheets, e-mail, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources
Applies research techniques and analytical methods to the study of administrative systems, organizational structures, policies and procedures
Conducts special studies in conjunction with a project, analyzes data and makes recommendations based upon studies
Associate’s Degree or its International Equivalent
Requires intern to have at least 2 yrs. of college experience
Articulate, professional and able to communicate in a clear, positive manner with clients and staff
Ability to speak a foreign language is a plus
Prior work experience in a non- governmental organization (NGO)

Disability Resources Coordinator Resume Examples & Samples

Coordinate support services for students with learning disabilities and/or Attention Deficit Hyperactivity Disorder
Interpretation of students’ psycho-educational assessments to determine eligibility for accommodations and specific services; assist in acquiring additional documentation and/or clarification of submitted documentation
Provide oversight of note-taker services and supervise Graduate Service Assistant in the coordination of note-taker services
Develop and disseminate transition resources for prospective students with disabilities and represent DRC at transition fairs and meetings as needed
Facilitate DRC programs, including the Culture of Accessibility Leadership Program, DRC Peer Mentoring Program, and disability awareness programming
Assist DRC and other University units in attaining unit, Divisional, and University goals and objectives
Sound decision-making and problem-solving abilities, as well as the ability to work strategically to manage competing demands
Ability to foster a collaborative work environment with faculty, students, and staff
High level of commitment to professionalism and excellent verbal and written communication skills
Knowledge of government regulations that pertain to students including FERPA and ADA/Section 504
Demonstrated sensitivity to the concerns and needs of a diverse student population

Disability Services Coordinator Resume Examples & Samples

Experience with the WLAD, ADA, FLSA, FMLA, Title VII, and applicable WAC, RCW's, and court rulings related to disability and industrial insurance
Excellent verbal and written communication skills are required: Ability to communicate policies and legal/medical terminology to clients and staff. Ability to adapt communication style to suit situations that will include meetings with senior managers, correspondence with medical personnel, and facilitating medical separation meetings with upset clients. Ability to establish and maintain effective working relationships with centralized disability services staff in order to effectively implement King County's Reasonable Accommodation in Employment for Individuals with Disabilities policy
Knowledge of and ability to read and understand medical terminology, interpret technical reports and understand disabilities
Skill in effective time-management, planning, prioritizing and coordinating multiple projects with critical timelines
Ability to interpret and evaluate events/issues and use analytical skills to successfully anticipate, recognize and resolve problems
Ability to operate without well-defined policy and recognize precedent-setting situations
Proficiency in the following: MSWord, Excel, Outlook, and the Internet
Knowledge of benefits programs related to persons with disabilities is highly desirable
Experience working in the public sector and unionized environment
Experience in designing and/or providing ongoing training for management and staff regarding their roles, responsibilities and legal obligations on issues such as federal, state and King County leave benefits, medical absence and accommodation issues, and disability discrimination or harassment
Demonstrated ability to conduct or provide support on internal investigations regarding disability discrimination

100

Manager, Group Disability Resume Examples & Samples

Build a stable, collaborative team of disability management professionals through recruiting ideal candidates who will fit with our culture, have strong customer service focus and expert skill in disability management, and provide ongoing coaching for the team’s continued development
Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies
Act as the primary resource for your assigned team, giving staff direction on overall office targets, workload management, difficult cases, department workflow and processes
Help your team to prioritize work items in order to meet client service standards and Sun Life best practice guidelines
Performance management assessments for direct reports
Quality assurance and achievement of service standards and monthly targets
Establishing and deepening client relationships as a primary representative of Group Disability for your assigned block of clients
Foster a strong relationship with Business Development to support proactive client management for assigned clients

101

Disability Services Consultant Resume Examples & Samples

Ability to adapt communication style to various situations that involve meetings with management, human resource personnel, clients and other relevant stakeholders
Ability to think creatively and analytically around reasonable accommodations and to successfully anticipate, recognize and resolve problems
Experience in the design and implementation of disability and leave training to various levels of employees within an organization

102

Disability Coordinator Resume Examples & Samples

Review disability documentation and assessment findings, directing implementation of recommendations as appropriate
Arrange for services and programs that provide support, education, and assistance to students with disabilities
Oversee the implementation of assistive technology. Track the equipment that the office owns, arrange for installation of current software updates, and arrange for students to receive their textbooks electronically
Counsel students on academic probation and those eligible for student success interventions (S3) by conducting regular meetings, monitoring progress, advising, and communicating with faculty to assist students in reaching college standards
Provide supplementary academic advising to students with disabilities
Arrange living accommodations for mobility-impaired students by contacting housing, physical plant, and campus safety; ensure accessible, safe housing and classrooms for mobility-impaired students
Serve as a resource person to students, parents, faculty, campus community and the broader external community as appropriate
Experience working in a college or university with students with disabilities
Assessment and diagnostic skills in the area of learning disabilities
Good Communication Skills and translation ability
Willing to communicate process and legal processes
This position requires a Master’s Degree (M.A or M.Ed.) in psychology, higher education, rehabilitation counseling, learning disabilities, or related field
3-5 years of related experience, and/or equivalent combination of education and experience
Knowledge of Section 504 and ADA at the post-secondary level is essential

103

Coordinator, Disability Advocacy Program Resume Examples & Samples

3-5 years' Managed care experience
Knowledge of medical terminology & medical records procedures
Knowledge of Facets, Jiva, EXP, RightFax, MS Office
Knowledge of referral procedures for case management, including state requirements regarding case management
Knowledge of Children’s Special Health Care Services program and/or medical claims processing in a disability determination service office or related experience preferred
Ability to identify and utilize cultural and community resources useful

104

CPP Senior Disability Administrator Resume Examples & Samples

Work closely with LTD Case Managers to identify appropriate cases to apply for the CPP disability benefit and help develop strategies to ensure all integration opportunities are being captured
Work closely with the Plan Member and at times Plan Sponsors to assist with the CPP application process by helping with the completion of the application, following up with the Member and CPP to ensure that the application has been submitted, and utilizes discretionary decision-making to provide the appropriate medical information from the claim file that HRDC requires to ensure that the application is successful
Knowledge of LTD case management processes and practices
Good mathematical skills and knowledge of medical terminology
Ability to interpret policy language and analyze data and outline opportunities for improvement
Analytical and able to make quick decisions and recommendations using sound business judgment
Self-initiative with a proven ability to offer alternatives and/or implement solutions
Ability to probe, investigate discrepancies and resolve issues
Tact and diplomacy in building and maintaining effective and cooperative relationships with Plan Members and Plan Sponsors
Understanding of Navigator an asset
Excel proficiency

105

Disability Consultant Resume Examples & Samples

Manage a high volume of disability files, many of which can be complex in nature, from start to return to full work duties (note: adjudication of STD and LTD is done by a third party provider)
Partner with multiple stakeholders including external STD/LTD adjudicators, WSIB/WSB/CSST contacts, Head Office, Warehouse, and Store General Managers, Human Resources Representatives, lawyers, Physicians, and Associates
Partner with 3rd party providers to develop and/or provide feedback on gradual or modified return to work plans. Lead return to work meetings with 3rd party, manager and associate if required. Monitor return to work plans keeping all stakeholders apprised of success and edit as required
Communicate case updates in a timely and effective manner to all required parties
Responsible for all case documentation in internal database and all letter correspondence for associates within client group
Collaborate with Associates, Managers, Insurance Company, Provincial Workers’ Compensation in returning associates to their own job, or appropriate meaningful modified work
Act as a resource to managers on case management issues providing support to managers for problems for which there is a suspected or claimed medical problem
Actively facilitate return to work meetings with associate, Manager, HR and disability provider in person or via phone to ensure all parties are in agreement with job modifications, gradual RTW schedule, etc
Effectively lead meetings with Managers, HR and associate to discuss any factors which may impact an effective return to work
Demonstrated ability to positively challenge stakeholders regarding any service concerns, claim outcomes, challenges on acceptance of return to work dates, gradual or modified plans etc
Demonstrated knowledge of WSIB/WCB/CSST related legislation and a demonstrated ability to challenge WSIB/WCM/CSST claims by appealing decisions
Demonstrated ability to research and make recommendations for ergonomic equipment in order to facilitate an effective return to work for associates
Attend tribunals with 3rd party representative and provide information and opinions as required
Review medical restrictions that are given by treatment providers. Work collaboratively with managers to ensure appropriate accommodations are made. Arrange Independent Medical Exams (IME), if appropriate
Connect with worker’s compensation adjudicators, nurse advisors, and return to work specialist to ensure a safe and timely return to work
Work collaboratively with the entire disability team to ensure that team goals are being met
Administration –Generate and distribute on-line LOA reports, filing, letter correspondence, ensure administrator updates HRIS system with the appropriate information
Act as a resource to managers on case management issues providing support to managers for problems for which there is a suspected or claimed medical work related problem
Ability to work independently and manage multiple deadlines for communications and follow up
Strong customer service skills and an ability to work with a variety of internal and external clients
Demonstrated ability to take a leadership role in working through difficult and sensitive situations
Working knowledge of relevant legislation, e.g. Human Rights Code, Occupational Health & Safety and applicable Disability and WSIB/WBC/CSST Legislation
Strong interpersonal and verbal and written communication skills
Knowledge and experience working with 3rd party consultants
Able to use MS applications including a basic working understanding of MS Access
3 to 5 years of progressive experience in proactive disability case management including STD, LTD and WSIB/WBC/CSST
Demonstrated experience working with complex claims including WSIB/WCB/CSST and appealing claims when necessary

106

Life & Short Term Disability Analyst Resume Examples & Samples

Ability to utilize claim investigative techniques to identify and evaluate claim information in a fair and objective manner
Detail oriented; ability to analyze and research contract information
Demonstrated ability to make balanced decisions with the highest degree of integrity and fairness
Ability to express ideas and recommendations clearly and with a high level of professionalism in written and oral communications
PC skills; ability to operate effectively in an imaged environment
Ability to work with others in a highly collaborative team environment
Demonstrated ability to multitask and balance goals and priorities
Excellent customer service skills and problem solving skills, and basic math skills
Operating knowledge of claim payment systems preferred

107

Disability Access Consultant Resume Examples & Samples

Meet with students to determine current accommodation needs and provide ongoing support for the duration of their academic career
Demonstrated knowledge of all applicable federal and state regulations and standards regarding access for students with disabilities including, but not limited to: Rehabilitation Act of 1973, Section 504 and the Americans with Disabilities Act of 1990
Demonstrated knowledge of documentation required to verify disability accommodations eligibility in higher education
Demonstrated knowledge of available community resources for people with disabilities
Demonstrated knowledge of Arizona State University policies and programs related to individuals with disabilities
Demonstrated knowledge of the principles, concepts, methods and techniques of Universal Design and its application across the higher education environment
Demonstrated knowledge of the principles and practices of supervision
Demonstrated knowledge of the standards, requirements and regulations regarding confidentiality of information
Evidence of effective both verbal and written communication
Experience in the use of personal computers and related software applications including, but not limited to word processing, database technologies, internet research and spreadsheet development
Experience in developing and delivering specialized professional presentation and training programs on disability issues
Experience in establishing and maintaining effective working relationships

108

Senior HIM Coordinator Disability Chabert Resume Examples & Samples

Required High school Diploma or equivalent
Required – 4 years of relevant experience. Education may be substituted for experience
Must have computer skills and dexterity required for data entry and retrieval of information

109

Assistant Life & Disability Claim Analyst Resume Examples & Samples

Bachelor's degree with 1+ years of experience is preferred
Bachelor’s degree or equivalent, plus 4-6 years related experience
Experience in reviewing confidential medical information

110

Disability Determination Casework Supervisor Resume Examples & Samples

Reviews claims and plans case development to adjudicate claims
Gathers necessary medical, vocational and other evidence by telephone and letter contact to clarify initially submitted information and obtain additional information needed to adjudicate a case
Reviews and analyzes medical, psychological, psychiatric, social, educational and vocational evidence to determine the severity of medically determinable impairments, justifiable onset date, and credible work-related limitations in accordance with Federal regulations and programmatic mandates
Requests consultative medical examinations to adjudicate claims and manages scheduling arrangements with medical providers and claimants to ensure that claimants attend examinations
Researches the affects of disease processes and resulting impact on the ability to perform work-related activities
Prepares documentation for favorable decisions; prepares written decision rationales and letters to inform claimants of unfavorable decisions made on their disability applications; and explains due-process and appeal rights
Authorizes payment of medical invoices
Maintains up-to-date reference materials and manuals necessary to the adjudication process
Three years experience in caseload management which includes managing the flow of cases from beginning to completion
Three years experience in evaluating a variety of disability claims and making disability determinations including reevaluating prior decisions for disability reviews and appeals claims to adjudicate reconsiderations of initial claims and prehearing reconsiderations of continuing disability reviews
Three years experience in interpreting Social Security Administration laws, rules, regulations, standards, policies and procedures
Three years experience in disability adjudication appeal and review process
Six months experience in narrative report writing

111

Disability Administrator Resume Examples & Samples

The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers and internal partners
The ability to identify and efficiently gather outstanding claims assessment information
A strong commitment to quality, accuracy and timeliness
Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders
Impeccable time management and organizational skills
Reviewing incoming STD/LTD claim applications against an established set of criteria
Identifying and following up for outstanding information
Initiating and maintaining frequent email and telephone contact with plan members and plan sponsors and health care providers
Applying contractual provisions to set up all STD/LTD claims using web-based software
Triaging claims through contractual, medical, functional and vocational analysis
Approving, paying and managing claims through executing established claims management processes and principles
Transitioning STD and LTD claims to the STD Case Managers or Long Term Disability (LTD) Case Managers
Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables
Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times
Demonstrated strength in attention to detail, particularly with numbers, spelling and grammar
Excellent organization, prioritization and planning abilities
Very strong written and telephone communication skills
Strong ability to manage professional relationships with external and internal partners
Flexible and able to cope with high workload volumes and conflicting deadlines
Intermediate PC skills with MS Word, MS Excel
Previous Group Disability Claims experience an asset

112

Disability Accommodation Coordinator Resume Examples & Samples

Guidance & Referral
Information Sessions & Outreach
Professional Development
Other duties as assigned by Director to support office and University functions. May include evening and weekend hours
Master’s degree in education, special education, psychology, rehabilitation, counseling or closely related field
Demonstrated experience working with students with disabilities in higher education

113

Pediatric Disability Consultant Resume Examples & Samples

Provides guidance and training to Family Advisors via the phone, in - person and instant message for the following topics (not all inclusive)
Undergraduate Degree or higher
3+ years of experience working directly with or on behalf of the pediatric population, specifically with disabilities, in a professional capacity
Ability to travel up to 50% of the time
Ability to work Monday - Friday between the hours of 8AM - 6 PM, CST for a 40 hour work week
1+ years of experience coaching and / or developing others
1+ years of experience navigating NORD (National Organization for Rare Disorders ) database with ease
Proficiency with MS Word (create and edit documents), Outlook (manage calendar, send / receive emails), and MS Excel (spreadsheet data entry)
Dedicated space for home office set up and access to high speed internet services (if not located in Atlanta, GA or Green Bay, WI)
Licensed Master's degree - level clinician in Psychology, Social Work, Counseling or Marriage or Family Counseling
Knowledge of the public sector, specifically Medicaid
Naturally curious

114

Disability Team Coordinator Resume Examples & Samples

Maintains claim caseload; analyzes mid and higher-level disability claims to determine benefits; ensures ongoing adjudication of claims; and provides appropriate risk management for assigned claims
Directs and monitors workflow and workload assignments for assigned team(s)
Reviews benefit approval recommendations and denial letters as necessary
Conducts diary reviews of claims as directed by claims supervisor
Manages data integrity reports; distributes reports to appropriate examiners and ensures claim updates have been made; analyzes reports for trends; and makes recommendations to management for error reduction
Assists claims supervisor in facilitating team meetings and other communication tools
Assists claims supervisor in identifying training needs and in development of training programs for assigned team(s); provides training and coaching for team members as appropriate
Travels as required
Knowledge of regulations, offsets and deductions, disability duration, medical management practices and social security application procedures

115

Principal Disability Analyst Resume Examples & Samples

Bachelor's degree in related area and/or five years equivalent experience / training in human resources, workers’ compensation, vocational rehabilitation, and/or case management
Advanced knowledge in the following areas: risk management as it pertains to managing disability and leave of absence; workers’ compensation insurance; knowledge of organizational processes and procedures; and advanced knowledge of applicable state and federal laws and regulations including Americans With Disabilities Act Amendment Act (ADA), Fair Employment and Housing Act (FEHA), Family Medical Leave Act (FMLA), California Family Rights Act (CFRA), Pregnancy Disability Leave Laws (PDL), and California Workers’ Compensation Act
Advanced knowledge of disability management practices and programs to consult with department directors, managers, and supervisors regarding work place injury and disability prevention, reasonable accommodation, and the interactive process
Knowledge of the medical and psychosocial impact of various disabling conditions to facilitate development of temporary and permanent accommodations, identify employee capacity to perform essential job functions in light of work restrictions, and review available workplace and ergonomic interventions
Effective interpersonal skills, customer, service orientation, active listening skills and effective team leadership skills
Ability to present complex risk findings and make recommendations in a clear concise manner both in writing and verbally
Effective analytical and problem solving skills, critical thinking ability
Expert ability to develop course materials on reasonable accommodation and leave of absence and deliver content effectively to diverse populations
Certified Disability Management Services (CDMS) or Certified Professional In Disability Management (CPDM)
Human resources certification (PHR, SPHR)
Knowledge of common organization-specific computer application programs including Microsoft Office (Word, Excel, PowerPoint, Outlook)
Understanding of supplemental disability benefits

116

Disability Entitlement Analyst Resume Examples & Samples

Bilingual speaking, fluency in Spanish required
Manage high volume of incoming referrals and caseload while maintaining high levels of customer satisfaction
Conduct in-depth interviews with individuals including; collecting updated medical source information, discuss their impairments and limitations, work history and financial information creating an intake
Request and analyze medical and psychological records and daily functioning information to determine validity of an SSI claim
Provide monthly reporting statistics to the Team Lead for designated area of responsibility
General administrative office duties
Proper etiquette including customer relation techniques, strong verbal and written communications skills
Knowledge and understanding of PCG services and ability articulate and answer questions related to those services
Ability to recognize and maintain the confidentiality of all materials in the work setting
Ability to evaluate data/information and make appropriate recommendations as well as coordinate and perform a complex set of planning, development and administrative tasks
Understanding of modern office methods and practices, efficient with computers
Knowledge and understanding of SSA Medical, Mental and Vocational criteria’s the laws and regulations of SSI/SSDI disability processes preferred
Preferred three years of experience in program coordination or a human relations/social services field

117

Veterans Administration Disability Representative Resume Examples & Samples

Provide oversite of PCG’s VA-disability standard of operations
Be well prepared and knowledgeable of the VA benefits process
Assist in proposal writing and business development
Assist with the identification of potential eligible veterans
Assist with claims application and processing
Stay well informed of the laws and regulations set forth by VA, communicate and implement any change in the laws or regulations as necessary
Maintain positive working relationships with the VA
Provide training
Demonstrated expertise with all rules and regulations pertaining to the VA disability laws and regulations
Demonstrated ability to work with a business development team to promote growth
VA-Accredited disability representative
A minimum of 3 to 5 plus years’ experience in VA disability advocacy representation services

118

International Consultancy to Conduct Academic & Developmental Assessment of Children With Intellectual Disability Resume Examples & Samples

Conduct a desk review with relevant programme documents and other background information and develop the methodology framework (assessment indicators) for conducting the assessment - 10 working days
Develop assessment tools and instruments such as questionnaires, interview protocols and checklists, etc. - 10 working days
Conduct in-country visit (pilot schools, Ministry of Education, homes) the gather data and information from the project - 10 working days
Prepare a draft assessment report and share with the Ministry of Education and UNICEF for comments. UNICEF and the Ministry will provide comments in two weeks after the submission; - 5 working days
Incorporate the feedbacks and finalize the Assessment Report. Prepare a PowerPoint presentation with key findings and recommendations. – 5 working days
An Inception Report by 15 September 2017
Hold a university degree in education or any other relevant field or equivalent mix of education and experience
Have minimum of ten (10) years professional experience in education related project evaluation, including extensive knowledge and experience in the inclusive education of children with disabilities
Have knowledge and familiarity with Education Management Information Systems related to education of children with disabilities
Have theoretical knowledge of and practical experience in public sector policy formulation, institutional development and advocacy with multiple stakeholders
Have knowledge of international education and development inc gender mainstreaming
Demonstrate high level written and verbal communication skills in English
Previous work experience with UNICEF and knowledge of UNICEF policies would be highly desirable
Financial proposal: inclusive of all fees including international travel expenses and daily subsidies during the in-country visit
1-2 written examples for similar assignments in the past. Applications submitted without a daily/monthly rate will not be considered

119

Senior Life Absence & Disability Consultant Resume Examples & Samples

Establish effective carrier/vendor relationships to serve clients in LAD benefits procurement and administration Leverage Mercer's size and reputation to negotiate highly competitive rates and coverage options from carriers and vendors
Delegate effectively to provide developmental opportunities to team members while providing mentoring and coaching to direct reports and project team
Manage service delivery, strategy, financial evaluations, plan design, renewal, business placement, benchmarking and other studies centered on clients’ LAD coverages, including time off, FMLA and ADAAA
Use appropriate Mercer tools in the development and execution of client strategy
Strong critical thinking and analytical problem-solving skills Proven management skills in leading large, complex projects

120

Life & Disability Product Specialist Resume Examples & Samples

Juris Doctor and 8 or more years of experience in the Technical Claims area
AIC, SCLA and / or CPCU designation
Ability to multi-task, collaborate, and adapt to a changing environment
Organization and time management skills

121

Life Absence & Disability Consultant Resume Examples & Samples

Participate as a member of the consulting team in developing overall client strategy
Understand LAD products, services and tools including vendor/carrier markets, which will encompass developing relationships with vendors in order to understand and compare products and services being offered and recommend solutions to clients
Exhibit a basic understanding of broader Health and Benefits products, including medical and dental, to facilitate integrated LAD and health strategy

122

Case Manager Long Term Disability Resume Examples & Samples

Strong customer service experience
Analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar
Bilingualism would be considered an asset

123

Disability Marketing Manager Resume Examples & Samples

Influence Group Insurances value proposition working with corporate resources to transform business into a purpose-led marketing organization
Lead customer key segments, leading to communication strategy for products in the form of message architecture
Innovate the way we introduce and go to market on various product development efforts to raise our disability efforts in the market place
Create and execute marketing plans and goals within approved budget which includes brand marketing, product marketing, content marketing, email marketing, website management, social media, tradeshow/events and more
Coordinate and serve to inform our Advertising, PR and other corporate centers as necessary to achieve marketing objectives and optimize success
Collaborate with sales, product development, internal communications and production teams across internal divisions
Work to manage digital marketing campaign strategies, development of websites/landing pages, apps, mobile, digital tools, SEO/SEM and social media advertising initiatives
Gather important KPIs for all marketing campaigns and provide metrics to improve or change current programs in place. Leverage data to inform decisions (e.g. advertising digital attribution modeling, copy test key statements) and apply test and learn methodologies in marketing material and output
2-5 years experience in marketing, advertising or media space
Experience in developing & executing strategy, writing, client relationship management
Experience in digital creation / content strategies that drive business results
Worked with external vendors to negotiate, develop and launch media strategies
Bachelors Degree preferred

124

Supervisor, Disability Resource Center Resume Examples & Samples

Responsible for day to day operations of the DRC
Responsible for people management which includes staffing, coaching, development, motivation, and recognition of employees
Communicates DRC goals with the department while monitoring progress and motivating staff to exceed goals
Provides regular in person review of calls, Case Management notes and other documentation to effectively monitor employee performance
Conducts regular meetings with the staff for information exchange
Interviews or screening for new hires in the DRC
Conducts performance planning, performance reviews and all appropriate personnel actions, up to recommending termination, relating to the department staff
Establishes and maintains two way communications within the department to understand the needs and concerns of employees
Completes daily, weekly and/or monthly reports related to the operation/performance of the department
Routinely monitors DRC and cross functional processes for areas of improvement inclusive of gathering employee feedback
Documents all actions and discussions related to individual performance, counseling, etc
Fosters good communications within the department and among the Allsup's management team
Openly communicates with leadership team, as appropriate, regarding department performance
Postures positive, cooperative, collaborative and customer service focused behaviors
Performs miscellaneous job or related duties as assigned

125

Disability Evaluation System Program Specialist Resume Examples & Samples

Administers the DES at a Military Treatment Facility. Serves as the primary contact for DES. Provides oversight of the execution of DES policies in accordance with federal statutes, DoD regulations, and military inspection agencies. Interprets and translates DoD and AF/SG policies and procedures. Coordinates Line-of-Duty requirements; monitors the Veterans Tracking Application, patient appointing, beneficiary eligibility and entitlement determination, status of DES case management between the Veterans Administration, Air Force Personnel Center (AFPC) and Air Force Medical Operation Agency (AFMOA)
Analyzes, interprets, and summarizes a variety of DES data, information, performance, and work processes. Independently conducts, or participates in conducting, studies related to DES processes; e.g., work measurement, methods and procedures, timeliness of DES case completion and accuracy, and historic reviews, as requested by DoD, AF/SG, or AFMOA
Serves as the Physical Evaluation Board Liaison Officer (PEBLO). Designated as the principal point of contact between the military member or Next of Kin (NOK), unit commanders, Recovery Care Coordinators, Veteran Affairs (VA) Medical Service Coordinators (MSC) and the boards of the Air Force disability evaluation system at the USAF Physical Disability Division
Educates serviced population on various topics related to DES. Maintains currency of DES regulations and PEBLO Guide and educates MTF staff and various beneficiary groups, on changes to those provisions. Recommends changes in procedures, as needed, to maintain compliance with applicable regulations
May occasionally require travel away from the normal duty station on military and commercial aircraft
Knowledge of disability evaluation analysis principles, concepts, and methodologies to effectively employ analytical and evaluative methods and techniques to measure the efficiency and effectiveness of the disability evaluation system processes in support of military service members
Knowledge of the rules, regulations, and guidance governing disability evaluation along with various analytical techniques to verify proper management and monitoring of disability evaluation system cases, timeline completions and stakeholders performance data
Knowledge of laws, regulations, precedents, and procedures related to Federal Medical/Physical Evaluation Boards and disability rating systems, to include medical terminology and general medical abbreviations
Knowledge of evaluative techniques for the identification, consideration, and resolution of issues and/or problems of a procedural or factual nature as well as the methods and means of conducting related research and summarizing results to make appropriate recommendations for improvements in processes and services provided
Skill and ability to collect, analyze, interpret, and summarize a variety of disability evaluation data, information, performance and work processes
Ability to communicate effectively with a diverse group of individuals, both orally and in writing, and with a high degree of empathy, tact, and diplomacy in dealing with customers
Work may occasionally require travel away from the normal duty station on military and commercial aircraft
Must be able to obtain and maintain appropriate security clearance or favorable background check as a condition of employment
Experience in the military health care environment is desired

126

Senior Disability Consultant Resume Examples & Samples

Provides consultative and proactive services that support the development and growth of MetLife’s Group Disability customers through promoting MetLife’s standard claim process and/or reviewing requests for alternatives with a focus on selling best practices
Accountable to complex customers with multiple product lines, unique ATP reporting needs, payroll feeds, Disease Management Integration, EAP and Workers’ Compensation programs
Develops and maintains strategic account plans for all assigned customers that will enable MetLife Disability to proactively understand the complete scope of customer needs, requirements and development activities and implement initiatives that will result in customer confidence, satisfaction and persistency
Develops and maintains relationships to ensure appropriate alignment of customer goals. Coordinates meetings with the claim team, Disability Customer Advocates (DCA’s) and Account team for the review of the customers absence management reports package, operational metrics, escalated issues and action plan development, performance guarantee results, customer feedback and training opportunities
High School or Equivalent Required
7+ yrs. Disability management experience required including knowledge of other Employee Benefit programs (e.g., Workers Compensation, Life Insurance) and relative Federal and State Laws

127

Short Term Disability Team Leader Resume Examples & Samples

Partners with Talent Consultants to identify candidates, submit job postings and conduct interviews
Develops, motivates, recognizes and retains staff and provides stretch assignments accordingly to build bench strength within the organization and achieve overall turnover goals
Actively evaluates band 1, 2 and 3 talent by writing comprehensive performance appraisals and reconciles diverse viewpoints to validate promotable and high potential talent
Objectively evaluates employee performance and determines employee compensation accordingly
Manages team's claim performance according to published quality and compliance standards including Performance Guarantees by completing quality reviews as needed, identifying trends and coaching staff
Evaluates employee performance and initiates performance management plans for under-performing staff
Ensures contingency plans are in place to achieve results when challenges arise (staffing shortages, new business, system implementation, etc.)
Ensures business objectives are achieved in a highly compliant and ethical manner consistent with governing laws and regulations including, but not limited to, Sarbanes-Oxley and SAS 70 Controls
Coaches and ensures Senior Claim Manager communicates Cigna Group Operations and Corporate Compliance, Polices and Procedures and best practices to employees
As new regulations and updates are communicated, ensures employees are sufficiently trained and understand the regulations and updates
Stays abreast of ongoing trainings associated with role and business unit objectives, as well as ensuring staff is updated on role-appropriate trainings
Supports customer centricity by proactively identifying customer needs and creating innovative solutions to meet customer challenges
Looks for new ways to accomplish objectives and takes extra steps to deliver customer service that meets and exceeds expectations
Demonstrates solid planning and organizational skills with the ability to address short and long term goals while prioritizing and addressing ongoing issues
Supports retention and profitable growth by assisting with presenting Cigna's Disability Value Proposition in offsite and onsite client visits, conference calls and finalist presentations
Works with business partners to ensure successful implementation of new accounts as well as changes on additional lines of business with existing accounts
Supports ongoing enhancements of all systems to ensure successful implementation
Accountable for own decisions and honors both internal and external commitments
Accepts challenges and demonstrates accountability for own developmental opportunities
Previous experience managing, directing or coaching others preferred
Minimum of 4 years disability claim management experience
Experience in delivering exceptional customer service
Executes decisiveness even when dealing with ambiguity
Ability to learn process and product information and adapt quickly and effectively
Exposure to Six Sigma strategies a plus

128

Disability & Rehabilitation Fall Internship Resume Examples & Samples

Assist staff in the review, identification, and development of scholarly information describing disability and/or rehabilitation research findings
Participate in the collection, analysis, and review of research and evaluation data
Participate in the development of protocols, coding manuals, research syntheses and literature reviews
Assist project teams in developing technical assistance materials informed by disability policy
Participate in the development of informational materials that may be used in a variety of knowledge translation formats but especially as designed for dissemination via the Web and social media
A full-time master’s or doctoral student in disability policy and research, economics, public policy, or related social science field (required)
Interest or experience in systematic reviews, econometrics, applied statistics, survey design and analysis, training and technical assistance, resource development
Interest or experience in disability services, implementing research designs, and/or analyzing research data, both qualitative and/or quantitative
Experience with Vocational Rehabilitation a plus
For some but not all projects: Able to apply advanced statistical methods, and communicate effectively about these methods to non-technical audiences
Preference will be given to students with disabilities and candidates with personal or professional experience with individuals with disabilities
LI-SS1

129

Disability Consultant Resume Examples & Samples

Responsible for consultative support of multiple complex clients
Responds to client requests , provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
Supports client account audits and strategic planning process
Supports implementation of new complex clients and addition of MetLife product lines to existing clients
Works with the Disability Sales Support , Product Development team and Sales partners on the preparation of RFPs and delivery of the claim process at Customer Finalist meetings
Ability to apply analytical skills to the interaction of MetLife’s products, services and systems
Supports the creation of client specific processes and reports, may engage in the review of contract documents, provides subject matter expertise in support of MetLife systems setup
Engages with Key Partners (Sales, Service, Finance, Claims) to develop, analyze and provide metrics and reporting to monitor the health of customers and their Disability plans
Develops and maintains strategic account plans for all assigned customers that will enable MetLife to proactively understand the complete scope of customer needs, requirements and development activities and implement initiatives that will result in customer confidence, satisfaction and persistency
Provides ongoing communications and updates to account teams and customers on industry trends, benchmarking or regulatory activities
Responds promptly to elevated service issues and assists in the development of effective solutions to meet the Customers’ expectations and needs
Provides expertise on non-web based reporting, RTW, claim process, ICM letters, UIS data elements, performance guarantees and escalation of all guarantee requests, as well as provide oversight of plan design and structure
Participates in the implementation process and the renewal process, acting as a resource for Disability
Typically bachelor’s degree or equivalent business experience
5+ years Disability Management experience required, including knowledge of other Employee Benefit programs (e.g., Workers Compensation, Life Insurance) and relevant Federal and State Laws
Strong knowledge of current process and technology in place to support the existing Disability Customers
Proficient with Microsoft Office software, particularly Excel and PowerPoint
Extensive experience managing complex client accounts and relationship
Excellent organizational, interpersonal, and communication skills, both written and verbal
Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible

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