CRM Project Manager Resume Samples

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K Crona

Koby

Crona

5331 Myriam Keys

Chicago

+1 (555) 986 8081

5331 Myriam Keys

Chicago

Phone

p +1 (555) 986 8081

Experience Experience

Chicago, IL

CRM Project Manager

Chicago, IL

Schuppe, Metz and Leuschke

Chicago, IL

CRM Project Manager

Coordinating CRM marketing campaign projects liaising closely with marketing, retail, editorial, creative and web development teams
Managing personal workload and schedules
Working with creative team to ensure email schedules run smoothly and that all emails are signed off by relevant stakeholders before publishing
Ensuring all projects are executed within time line and schedule
Ensuring excellent representation of the ASOS brand and rigorously adhere to deadlines and budgets
Managing the approval process
Rolling out Wrike (the resource management and collaboration tool) across the CRM team, to support the ongoing prioritization and allocation of workload

Houston, TX

Dynamics CRM Project Manager

Houston, TX

Toy, Huel and Anderson

Houston, TX

Dynamics CRM Project Manager

Project managed projects over £1.5 million in size and over 1 year in duration
Project Managed implementation of Microsoft CRM, SharePoint, AX, BizTalk, Office 365 and other Microsoft solutions
Reporting to Ciber Management at least monthly on the status of your projects
Statement of work creation
Project change request control and management in delivery
Familiar with best test management practices
Issue management and resolution facilitation

present

Phoenix, AZ

Senior Dynamics CRM Project Manager

Phoenix, AZ

Pacocha Inc

present

Phoenix, AZ

Senior Dynamics CRM Project Manager

present

Delivery of client projects, to agreed time, budget and quality standards
Project stakeholder management
Project planning including maintaining Microsoft project plans at least weekly
Facilitating the booking of project resources and briefing of the team
Resource management including ensuring quality delivery of packages of work
Facilitating meetings including a weekly PM Meeting and creating meeting minutes
Input into project methodology, collateral and processes

Education Education

Bachelor’s Degree in Business Administration

Kennesaw State University

Bachelor’s Degree in Business Administration

Skills Skills

Ability to provide status and explain issues effectively at various levels, with strong presentation skills
Excellent written and verbal presentation skills, and ability to present to technical and business audiences
Excellent analysis skills and the ability to develop processes and methodologies
Excellent attention to detail
Ability to work independently and take the lead on a client system implementation
Knowledge and experience with a range of CRM and Database Management
Knowledge of enterprise systems, CRM, SFA and ERP (e.g. Siebel, Salesforce.com, Oracle)
Excellent verbal and communication skills
Ability to develop processes and methodologies
Ability to understand multiple points of view, while developing consensus

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AM Global CRM Project Manager Resume Examples & Samples

Highly energetic self-starter with a relentless focus on execution
Proven track record in successfully delivering projects
Hands-on experience in managing end-to-end projects with little supervision
Quick learner; proven ability to quickly learn the business, the application, and quickly adapt to ever changing priorities
Excellent analytical skills / problem solving skills
Maintain a positive attitude and act as team player
Able to influence decision making through analysis; able to articulate business benefits
Attention to detail and high level of accuracy is essential
Strong knowledge of Microsoft Office products (Word, Excel, Project, PowerPoint)
3+ years industry experience with knowledge of sales process
3+ years CRM experience - salesforce.com desirable
Experience of working within Agile framework
Understanding of the Investment Management industry and more specifically the Institutional business
Relevant licenses and certification (PRINCE 2, PMP, PMI, Six Sigma, etc) is an advantage

Asset Management Global Crm Project Manager VP Resume Examples & Samples

Clear focus on managing client assets and delivering strong risk-adjusted returns
Leadership positions in the U.S., U.K., Continental Europe, Asia, and Japan
Direct and manage the project life-cycle, including
University degree is required; additional Project Management Methodology training and certification desired
Understanding of Investment Management Business, Mutual Funds, and Investment Product Distribution is required as well as familiarity with CRM technology, data management and reporting, and general client services
Proven experience managing large, complex projects across various geographic regions
Strong Project Management skills – able to manage multiple priorities, facilitate meetings/communicate progress and effectively track deliverables to completion
Leadership – Takes initiative, challenges/questions processes, and goes beyond roles/responsibilities
Creative thinker – can think beyond "how things are done today" to move projects forward and drive results
Demonstrated experience building relationships quickly and producing client-focused deliverables
Excellent communication and presentation skills – i.e. able to deliver messages clearly and succinctly to a diverse audience
Able to analyze information to develop insights and conclusions in order to resolve problems and interpret business requirements
Self-motivated individual who works well with others; can capitalize on team’s strengths for successful outcomes
Strong technical skills, including Word, PowerPoint and Access. Advanced knowledge of Excel including formulas, macros, pivot tables and graphs is preferred; demonstrated proficiency in Visio and Project

Senior Dynamics CRM Project Manager Resume Examples & Samples

The management of client projects using best practice Ciber delivery methodologies which may be tailored based on the clients requirements
Sourcing appropriate resource from the global pool of Ciber resources
Updating weekly forecasts for services delivered and ensuring consultants are clear on their deliverables and time lines for both onshore and offshore resources
Facilitating meetings including a weekly PM Meeting and creating meeting minutes
Determining best implementation approach i.e. Agile, Waterfall, iterative etc
Statement of work creation
Risk management and mitigation
Issue management and resolution facilitation
Project change request control and management in delivery
Reporting to Ciber Management at least monthly on the status of your projects
Extensive experience in the role of Senior Project Manager
Delivered at least 2 of the following types of project: ERP, CRM, SharePoint, Integration, Web or IT Infrastructure
Project Managed at least 10 IT related projects one of which is over £1,000,000 and one project over 8 months in duration in budget, on time and at a specified level of quality
Significant experience in the management of budgets including and tight budget change control to protect Ciber commercial interests. Also, weekly budget status reports
Self-starter; someone who ‘owns’ and is passionate about delivery
Significant experience with client interaction at senior level
Proven ability to control project cost, quality and timeline effectively
A formal project qualification such as Prince 2, PMP, MAPM, Microsoft SureStep
Presentation skills including PowerPoint which they will have to demonstrate at interview
Change and Scope Control skills
Experience of implementing more than 2 of the following: ERP, CRM, SharePoint, Integration, Web or IT Infrastructure projects
Business Analysis skills
Experience of Managing third parties and offshore resources

IT CRM Project Manager Resume Examples & Samples

Demonstrated ability to effectively influence, build trust and work collaboratively within a face-paced, matrix organization
Ability to recognize areas for process improvement and formulate actionable plans to address such areas
Partnering with our customers to identify, deploy and support packaged and custom-developed solutions that provide capabilities that help achieve P&W operational goals
Work with a multitude of vendors to ensure project delivery, customer satisfaction as well as negotiate vendor SOW’s, timelines, resource allocation, capital budgeting, project lifecycle management
Translating customer requirements into a solution design and implementing using IT Standard Work
Delivering IT projects on-time and on-budget with world-class quality
Leading continuous improvement activities to investigate turn backs, escapes and improve system performance, quality and reliability
Managing IT supplier relationship, technical direction and project execution to ensure effective service delivery
Aptitude for new technology, including research, prototype and recommendations

Digital CRM Project Manager Resume Examples & Samples

1) Experience gathering requirements and process flows for user paths and email campaigns
2) Experience with storytelling and CRM measurement - gathering of the of the data already produced and reported on into one story
3) Experience communicating project plans, deliverables, milestones and program status to business stakeholders
4) Data from channels is collected in SQL. Experience interacting with SQL databases and understanding
*Unfortunately, this client cannot utilize corp-to-corp resources***

CRM Project Manager Resume Examples & Samples

Develop, deploy, and manage the next generation Lead Management/CRM platform for Mortgage Banking Originations
Become an expert in salesforce.com, and an advocate for the development roadmap
Become an expert in the needs of our mortgage sales force, and translate those needs into technology enablement solutions
People Management: Evaluate team’s activities and enhance team contributions to sales force effectiveness
Manage Sales Support Managers
Business Process Management: Simplify all sales business processes. Capture and communicate effects of all business decisions on Sales stakeholders
Participate in requests for strategic opportunities and provide analysis of strategic decisions
Coordinate routine sales reporting as needed on a periodic basis

Dynamics CRM Project Manager Resume Examples & Samples

Delivery of client projects, to agreed time, budget and quality standards
Project planning including maintaining Microsoft project plans at least weekly
Facilitating the booking of project resources and briefing of the team
Resource management including ensuring quality delivery of packages of work
Input into project methodology, collateral and processes
Proposal generation and estimation - Creation and review of estimates with appropriate communication to the pre-sales team
Scope control
Managing project deliverables and timelines for approval by the customer
Proven Leadership skills
Significant experience in participation/collaboration with the Project Management Group to share/learn best of breed practices and processes
Experience of using at least 2 implementation methodologies and knowledge of how to use them effectively e.g. Waterfall, Microsoft SureStep, supplier, Agile etc
Proven communication skills including stakeholder management
Strong writing and document presentation skills
Proven planning skills
Proven risk mitigation and issue resolution skills
Communication planning skills
Familiar with best test management practices
Experienced in working in a supplier (Microsoft Gold Partner) environment
Heavily experienced in a wide range of business areas e.g. Financial Services, Professional Services, Government, Not For Profit etc
Project managed projects over £1.5 million in size and over 1 year in duration
Project Managed implementation of Microsoft CRM, SharePoint, AX, BizTalk, Office 365 and other Microsoft solutions
Experience of using Waterfall and Agile methodologies
Focussed problem solver with the ability to implement pragmatic solutions in a business environment
Results orientated, resilient under pressure and energetic
Strategic thinker and an analytical mind
Excellent track record of success in delivering business critical systems in dynamic environments
Change Management skills
Organisation structure and defining responsibility skills

Microsoft CRM Project Manager Toronto Resume Examples & Samples

Develop, manage and deliver a project plan on time, on scope and on budget
Lead the organization and planning of the development schedule based on the methodology that has been developed to create a cohesive plan with identifiable critical path, task dependencies, and major milestones, and manages the agreed project plans and schedules, ensuring successful completion within scope, budget, time, and quality parameters
Provide thought leadership in solution design for CRM, custom development, and integration
Provide project status and steering committee updates and testing/defect resolution status
Manage project financials, Statements of Work and Change Orders
Manage all phases of the testing cycle (unit, integration, UAT, performance, etc.)
Perform Organizational Change Management activities; communications planning, stakeholder management, and learning management
Create, implement, and monitor the processes for requirements gathering and prioritization, test tracking, defect tracking and resolution
Elicit and think critically of business requirements, perform analysis and facilitate requirements prioritization
10 years of engagement and project management for large (Microsoft) CRM and custom development engagements
5 years of Microsoft CRM implementation experience
5 years of custom development, portals, and/or content management consulting
2 years of Agile Methodology project execution with deep understanding of Agile principles
2 years of experience of Agile estimating, managing a product backlog, sprint planning, and other
1 year of playing the Scrum master role for a large custom development project
5 years of either development or business analysis experience on large custom development programs
Experience with cloud based solution implementations
Experience managing Agile development teams
Ability to effectively communicate risks, manage scope and prioritize features and issues
Solid grasp and application of the Systems Development Life-Cycle process and Triple Constraints Triangle
Deep understanding of the Microsoft .NET custom development, Dynamics, SharePoint
Highly motivated, organized, and the ability to multi-task and work under tight deadlines
Strong written and spoken communication skills
Strong interpersonal skills, i.e. conflict resolution, facilitation, coaching, success recognition etc
Able to give and receive constructive feedback
Regular and expeditious travel throughout the Canada, United States, and occasionally overseas is required to meet client needs and timetables
Available to be stationed at and work from an out-of-town client site for an extended period of time
Hitachi Consulting offers excellent benefits and career growth to all employees!
Hitachi Consulting is an Equal Opportunity Employer M/F/D/V

CRM Project Manager Resume Examples & Samples

Manage Contact Central, the CRM platform for Mortgage Banking Originations
Become an expert in Contact Central and the sales teams’ usage of the tool, and be an advocate for the development roadmap
Act as point of contact for internal partners and assist with information coordination

CRM Project Manager Resume Examples & Samples

Create and maintain automated triggers based campaign on customer purchase behaviors
Support Customer Journey Mapping by analyzing touch points with the organization and maximizing loyalty opportunities
Work with business and technology stakeholders, service providers and agencies to gather functional and technical requirements and optimize day-to-day operations; Ensure data meets functional requirements, system compliance and interface specifications working closely with IT
Report on KPIs through dashboard creation and internal communication of results and insights
Support developing on-brand direct response oriented cross-channel creative executions
Maintain and document policies, procedures and standards relating to database marketing and proactively monitors activity
Degree in Business Administration with focus on Marketing or Informatics
3+ years of experience in CRM, tech vendor/agency management and digital marketing
Experience developing and executing email marketing plans to deliver quantifiable impact across digital channels including solid understanding of deliverability optimization
Understand and have experience in planning, modeling, segmentation, targeting, execution and analysis of CRM campaigns including quantifying direct impact on sales
Experience working in Direct-to-Consumer, data-driven environments. E-commerce experience within healthcare and/or CPG experience a plus
Proficiency using marketing automation tools including Salesforce Marketing Cloud, comparable multi-channel management systems to implement user journeys
Strategic, organized, detail-oriented, and results-oriented, with the ability to work in a fast-paced and dynamic environment

Senior CRM Project Manager Resume Examples & Samples

Project management of key CRM-related business initiatives; 2. Management of Change Requests executed through the CRM Release Cycle (Run); 3. Management of Data migration activities (non-technical) from strategy to execution
Identify priorities, business rules as well as guidelines for ownership/conflict management
Document procedures for data preparation (i.e. templates/tutorials) supporting data cleaning, data migration, standardization
Coordinate with local Data Migration leads to execute cleaning before and after release
Get hands-on as necessary and execute procedures via Data Loader (exports & imports)
LI-JG1

CRM Project Manager Resume Examples & Samples

At least 5-7 years experience in CRM projects (preferablably MS Dynamics)
Expert in the implementation of CRM solutions (whole project lifecycle)
Knowledge of CRM tools (Efficy, Oracle CRM tools, Salesforce.com or SAP CRM) is also considered
Functional & Business Analysis experience
IT architecturing skills
Capable to work in a fixed price project context
Excellent Communication skills - oral and written
Speak fluently Dutch, French and English
Experience of Agile development methodogies (Scrum, Rup, Lean, DSDM, ASD, Crystal Clear etc)
Experience of Project Management methodolgies (Prince II, PMI)
Methodology or PM certifications – Scrum Master, Prince II Practitioner, Lean Six Sigma etc
Experience in the Financial Sector an advantage but not nessecary
Entrepreneurship, Solution Oriented and Client Intimacy
Team work, Social skills, Self-awareness and Communication skills
Flexible and Adaptable

CRM Project Manager Resume Examples & Samples

Manage deployment of cross-functional and dealer CRM services (e.g. Enterprise Data Warehouse; Siebel CRM, Social Media, DMS integration etc.)
Analyze current CRM systems landscape and ensure it is fit for purpose and meets the requirements of scoped markets/brands, and Customer Experience purposes
Manage the CRM Services governance process
Manage projects end to end
Following the initial implementation phase, the CRM Project Manager will be responsible for continued evolutions in our CRM architecture to guarantee the excellence of our CRM activities and the underlying technology
Identify and maintain list of all key stakeholders from all business units in scoped markets/brands
Create and maintain C360 CRM roadmap
Establish and run governance process with all key stakeholders
Define and agree on corporate standards for CRM systems and communicate to all stakeholders accordingly and monitor implementation
Manage the definition, implementation and enhancements of the CRM System Dashboard
Experience in managing multi-market, cross-functional CRM projects
Knowledge of Customer Experience strategies and concepts
Knowledge and experience with a range of CRM and Database Management
Knowledge of enterprise systems, CRM, SFA and ERP (e.g. Siebel, Salesforce.com, Oracle)
Ability to develop processes and methodologies
Language skills: English (fluent), other languages would be an advantage

CRM Project Manager Resume Examples & Samples

Work across business units to understand and influence strategic and tactical planning and approach to customer interaction efforts
Perform and/or lead analysis efforts of current and proposed contact strategies
Assists with continuing development of programs to fully engage and activate the enterprise around CRM initiatives
Ensures work efforts conform to highest levels of regulatory and compliance oversight
Ensures that expected program performance levels are achieved
Monitors operating efficiency of existing application systems
Leads efforts to engage and educate business partners regarding opportunities and issues within a complex and competitive environment
Demonstrates ability to achieve consensus and support of stakeholders between competing priorities
Work with technology teams to continue the design and development of complex application systems using existing and incorporate elements of emerging technology platforms
Work as business line lead or project sponsor to efforts that impact to systems and environments
Creates and may review unit and test plans. Identifies opportunities to improve testing process
Performs and/or leads design, coding, testing, implementation, and documentation of new “Next Best Action” solutions
Performs and/or leads design, coding, testing, implementation, and documentation of new “Next Best Action” prioritization algorithms
Bachelor’s degree or equivalent work experience (master’s Degree preferred)
At least 3 years’ experience with developing and implementing marketing automation or Next Best Action programs
Experience with Adobe Marketing products (Real Time Interaction Manager experience preferred) Marketing, Lead Generation, Customer Relationship Management
Project / Program Management
Statistical Modeling
SQL, C#, or JAVA experience
Banking, Bank Systems, and/or Banking Products

CRM Project Manager Resume Examples & Samples

Develop and execute on program management framework based on PMI program management standards
Lead the delivery of the overall program and its activities in accordance with the mission and the goals of the organization
Direct and oversee the program to ensure projects meet organizational goals and requirements, ensuring predictable, consistent and successful program delivery
Ensure projects are organized and executed in a consistent manner and within established standards
Lead the project management team in establishing program direction, identifying interdependencies, communicating program requirements, tracking progress, making decisions and resolving conflicts and issues
Establish program communications management plan addressing stakeholder needs and expectations, providing key messages in a timely fashion to all stakeholders and team members
Contribute to the definition of program governance outlining roles and responsibilities, decision rights and clearly defined escalation path
Drive decision making across the organization to ensure successful outcomes
Define mechanisms to ensure on-going control of the program (program approach, risk management, issues management, and change control)
Ensure program operates within the approved budget
Create and maintain a consolidated timeline, setting and tracking clear milestones and holding team members accountable for meeting dates and overall critical path
Provide a holistic view of program tracks to organization and all stakeholders
Develop and maintain strong working relationships and strategic partnerships with key stakeholders to maximize program effectiveness
Develop and lead change management and cultural change efforts to integrate program elements into the broader culture
Identify and incorporate best practices and innovation into program operations
A completed Bachelor's Degree in Business or related field, a Master's Degree preferred
7-10 years program management or relevant consulting experience
PMP or PgMP certification preferred
Demonstrated experience in program management processes including software development lifecycle, project lifecycle, and product lifecycle
Demonstrated knowledge of PMI’s program and project management frameworks
Industry experience in supply chain management
Experience in organizational change management and broad functional exposure
Experience in matrix management of cross-functional processes and teams
Skilled at leading large scale organizational integration and change efforts
Manage resources and stakeholders across multiple divisions
Strong interpersonal skills are needed to lead teams in the midst of uncertainty to build consensus and
Solve complex problems
Demonstrate sound business judgment and clear decision making
Excellent oral and written communication skills, including ability to deliver compelling presentations
Skilled at managing across multiple functional teams, multiple projects and vendors
Ability to work under minimal supervision with oversight provided by CRM Director

IT CRM Project Manager Resume Examples & Samples

Partner with key Sales, Business Development, After Market Services, Field Operations, Finance, Operations, and Program Management stakeholders with a business segment to understand the business priorities and implement corresponding solutions
Manage scope, schedule, budget and resources for projects within assigned business area
Collaborate with stakeholders and development team to drive value added solution design, development, and delivery
Perform business process/requirements analysis and supporting deliverables, to-be process design documentation and conceptual design deliverables as needed
Plan, prioritize, prepare, present, and review project plans, status reports, cost/benefit studies, and recommend funding and resources
Ensure conformance to system architecture, methods, standards and practices and participate in their creation
Maintain multiple projects and work with multiple stakeholders across a business segment
Anticipate and proactively remove obstacles that slow down or prevent project team from delivering on project objectives
Ensure all project objectives and requirements are clearly documented, approved and delivered to meet customer needs
Perform vendor management related tasks including writing Statement of Work, defining all deliverables, schedule, work plans as well as communication and escalation model for issue management

CRM Project Manager Resume Examples & Samples

Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed
Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors
Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations
Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment
3 to 5+ years of demonstrated leadership and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions
2+ years working in Account Management with heavy client interaction
1 to 3 years experience in an enterprise networked client-server environment
Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment
Excellent analysis skills and the ability to develop processes and methodologies
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM

Microsoft Dynamics CRM Project Manager Resume Examples & Samples

Extensive experience in CRM solutions, particularly Microsoft Dynamics CRM, and the lifecycle of planning, implementing and maintaining such solutions
Demonstrated experience with operation management, systems security, testing, databases and mobility considerations
Experience leading large technology infrastructure projects
Consulting and taking a leadership role on complex projects
Experience working with global, especially offshore, teams on CRM technology implementation and maintenance
Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders
Fluency in Spanish language

CRM Project Manager Resume Examples & Samples

Experienced in the successful implementation of end to end Cloud based CRM, including integration with other internal business systems and external data consumers
Formal project management certification and/or demonstrable experience and the responsibility of running multiple overlapping projects
A deep level understanding of multi-channel data, including the impact of integrating third party data (experience working with external data insight agencies advantageous)
Relevant experience in developing project plans, robust process maps and delivering new processes within a multi-channel, global retailer would be an advantage
Experience of: MD Dynamics,(Essential) .Net, Sharepoint, Integration technologies such as web services/soap/xml.(Not Essential)

CRM Project Manager Resume Examples & Samples

Organize, scope, and lead Salesforce.com application projects including planning, budget and resource management, gathering user stories and feedback, process design, solution design, development, and implementation
Work closely with IT leadership to establish and support system architecture strategies for sales, service, field service, web portals, and the internet of things
Develop communication plan for project timelines and change management activities related to Salesforce.com projects
Support ongoing operations to ensure SLAs are within tolerance

CRM Project Manager Resume Examples & Samples

Accountable for execution of the project management process to ensure delivery, in line with RMG policies and methods including project control, risk management, change management, issue resolution, progress reporting, project documentation & administration, and quality reviews
Management of suppliers from an approved panel, to deliver specified requirements within RMG policies & methods; including due diligence on supplier capabilities relative to requirements
Provision of accurate project costing, including supplier quotes & tenders, required as input to a Business Case
Management of suppliers and project team to deliver the project to time, cost & quality as agreed in the project Business Case
Facilitating testing signoff by users, and transitioning into on-going service; project closure
Plan and monitor the project; agree plans with stakeholders and submit regular reports indicating any deviations from plan and any corrective action taken or required
Responsible for overall progress & use of resources. Initiate corrective action when necessary. Manage risks & contingency, escalating major risks & propose possible solutions where necessary
Manage project scope and change control and escalate issues where necessary
Co-ordinate communication as agreed in an agreed Communication Plan

CRM Project Manager Resume Examples & Samples

Bachelor's degree and a minimum 10 years related work experience required
5 years experience managing a large team required
Demonstrated ability to adapt to new environments, lead and drive change
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Senior CRM Project Manager Resume Examples & Samples

Demonstrate the ability to influence and foster collaborative relationships; ability to engage resources outside of direct control to gain consensus, meet deadlines, and achieve objectives
Create & execute project work plans and revise, as appropriate, to meet changing needs and requirements
Identify resources needed & assign individual responsibilities
Responsible for daily and weekly communication; communicate effectively across different levels of the organization
Identify, manage, and mitigate day-to-day operational aspects of the project and scope of CRM
Review deliverables and status reports of team members, address issues as appropriate
Effectively apply best practices and methodologies; enforce project standards
Demonstrate ability to map out business processes with a focus on continuous improvement

Senior CRM Project Manager Resume Examples & Samples

Knowledge of Software Development (SDLC) specifically Salesforce (Sales, Service & Marketing Cloud) with end to end implementation experience
Experience working with CRM Systems to transform the B2C and B2B customer experience (ability to understand from a consumer experience how the product is working)
Process improvement and change management experience
Experience being the liaison between IT and business (Must be an affective communicator between both sides- must be okay with working with C Level Execs as well as taking a step back and working with Sales Associates at Ashley Homestores)
Knowledgeable with MS project and other software tools
Retail experience

Senior CRM Project Manager Resume Examples & Samples

Bachelor’s degree in marketing or related field and a minimum of 7 years’ related experience. Or, in lieu of a degree, a minimum of 11 years’ experience
7+ years’ experience in project management experience
3+ years’ successful experience with MS Dynamics CRM implementation projects
Demonstrated project discipline and experience
Must be organized, focused, and driven toward established deliverable dates
Must be able to design solutions and form/drive related plans
Strong interpersonal skills to build constructive relationships with other managers, and effectively manage any conflicts or disagreements
Good knowledge of Microsoft SQL is a plus
Excellent communication and presentation skills
Valid driver's license with acceptable violation history

CRM Project Manager Resume Examples & Samples

Identifies business needs
Gathers business needs and expectations
Qualify request impact on IT systems
Write functional specifications
Proactively manages changes in a project scope
Rises and manages risks and issues
Communicates actively with other stakeholders to facilitate execution
Monitors and reports the status of projects against the planning on a regular basis
2+ years in CRM project or customer centric project

CRM Project Manager Resume Examples & Samples

Coordinating CRM marketing campaign projects liaising closely with marketing, retail, editorial, creative and web development teams
Daily managing of creative schedule ensuring everyone is up to date and aware of all activities and deadlines
Ensuring that creative needs can be met with the available resource, working with the Resource Manager to source freelance cover if/when necessary
Rolling out Wrike (the resource management and collaboration tool) across the CRM team, to support the ongoing prioritization and allocation of workload
Championing Wrike and providing best practice on how to use it as a collaboration tool
Highlighting to stakeholders the impact on quality, budget and deadlines of additional creative projects or changes in brief
Ensuring excellent representation of the ASOS brand and rigorously adhere to deadlines and budgets
Ensuring project plan requirements are understood by all stakeholders from Director level to operations
Striving to constantly improve the planning, processes and procedures making recommendations to ensure efficiency and effectiveness is maintained at the highest level
Ensuring efficient use of budget and creative resource
Liaising with CRM managers on all email requirements and schedules and ensure briefs are fulfilled
Managing the approval process
Troubleshooting issues, escalating when required and working with the wider team on adapting and improving processes to avoid future issues
Working with creative team to ensure email schedules run smoothly and that all emails are signed off by relevant stakeholders before publishing
Ensuring all projects are executed within time line and schedule
Managing personal workload and schedules
Actively responding to fluctuating business workloads, prioritising the CRM team’s workload and providing the wider business with options to help them prioritise briefs where required
Change leader - motivated by operating in a changing, flexible environment
Highly proactive, displaying initiative
Calm, organised and a clear thinker
Passionate interest in fashion and shopping
Able to manage multiple projects and meet tight deadlines
Ability to work in a fast-paced environment and adapt to rapid change
Willing to go above and beyond expectations
Excellent organizational, written and oral communication skills
PC literate
Knowledge of HTML and/or Adobe Photoshop not essential but preferred

CRM Project Manager Resume Examples & Samples

Bachelor’s Degree; or an equivalent combination of education and/or experience
Also requires 5 years of relevant experience
This Project Manager should have experience with analysis, design, implementation and maintenance of one or more web based CRM systems
Experience in one or more web based CRM related tools
Strong understanding of social communication and collaboration platforms
Ability to work independently and take the lead on a client system implementation
Strong understanding of Higher Ed environment
Ability to keep project on track and under budget
Creativity in the application of technology tools to meet business process goals
Project management experience, with management of large diverse team
Ability to understand multiple points of view, while developing consensus
Excellent verbal and communication skills
Ability to provide status and explain issues effectively at various levels, with strong presentation skills
Strong testing methodology and experience
Ability to navigate a political environments and situations
Motivates teams to work collaboratively and effectively