Communications Operator Resume Samples

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C Flatley

Clay

Flatley

35998 Ebert Plain

Detroit

+1 (555) 161 3969

35998 Ebert Plain

Detroit

Phone

p +1 (555) 161 3969

Experience Experience

Philadelphia, PA

Communications Operator

Philadelphia, PA

Veum-Yundt

Philadelphia, PA

Communications Operator

Will assist the supervisor in leading courageously, motivating and developing others, shaping change and strategic planning and action. (50%)
Respond to emergency situations using established procedures
Performs other job-related duties as assigned
Assisted with Receipt / folio requests form departed guests
Perform other duties as assigned
Provides support of coaching and leadership functions. (50%)
Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service

Chicago, IL

Police Communications Operator

Chicago, IL

Botsford-Schiller

Chicago, IL

Police Communications Operator

Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency
Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information
Uses computer assisted dispatch system to update and monitor unit status; transmits requests for emergency services and retrieves various data and records
Receives and evaluates calls from the public requesting police assistance, of both emergency and non-emergency nature
Performs duties associated with the FCIC/NCIC Teletype; exists, and modifies records in state and national computer databases
Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database
Uses a computer aided dispatch system to enter, research and retrieve information

present

San Francisco, CA

Communications Operator Mall of

San Francisco, CA

Mueller-Hoppe

present

San Francisco, CA

Communications Operator Mall of

present

Deliver exceptional service receiving and responding to incoming calls from customers and coworkers
Assist customers by answering questions and transferring calls to departments and stores in a professional and efficient manner
Provide daily sales reporting and various updates to departments
Provide a strong knowledge of store, departments, services and events
Professional speaking voice
Strong computer proficiency, including Word, Excel, Outlook and PowerPoint
Maintain a high level of confidentiality

Education Education

Bachelor’s Degree in Accuracy

Belmont University

Bachelor’s Degree in Accuracy

Skills Skills

Knowledge of or ability to quickly learn healthcare and emergency terminology and procedures
Ability to listen carefully and accurately recall detailed information in a fast-paced environment
Self-motivated with excellent organizational skills and attention to detail
Basic knowledge of Microsoft Office to include Word, Excel, Outlook
Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
Basic computer knowledge
Knowledge of basic clerical procedures
Computer training, including the use of a computer mouse, telephone etiquette is desirable
Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting
Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems

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12 Communications Operator resume templates

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Communications Operator Mall of Resume Examples & Samples

Deliver exceptional service receiving and responding to incoming calls from customers and coworkers
Ability to communicate clearly and professionally with customers and coworkers
Ability to work a flexible schedule based on department and store needs

Public Safety Communications Operator Resume Examples & Samples

Receives emergency calls requesting police, fire, and rescue assistance
Determines appropriate response in accordance with established procedures and assessment of the situation. Dispatches Public Safety units in response to calls for service
Receives calls and complaints regarding service and assistance and refers them to the appropriate unit. Operates telephone switching equipment
Operates Computer Aided Dispatch system and maintains manual and automated records systems. Conducts information searches as needed
Related Undergraduate Study and previous switchboard or radio communications experience preferred
Working knowledge of two-way radio communications procedures
General knowledge of campus and surrounding area geography
Experience in an emergency dispatch communications center, law enforcement dispatch, high volume call center, or related environment
Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively and learn to use applicable automated dispatch and law enforcement systems and databases

Public Safety Communications Operator Resume Examples & Samples

STEP 1: Application – All applicants must complete the online employment application and submit a resume and cover letter. Applicants who are assessed as meeting the position qualifications and desired background experience will be contacted to continue in the selection process
STEP 2: Test – The test will consist of an integrity test and CritiCall test
STEP 3: Oral Interview – The oral interview will be conducted by a panel to assess your knowledge, education, experience, and general ability to successfully perform in the position
STEP 5: Psychological Evaluation – The Psychological Evaluation consists of an individual oral interview and evaluation by a licensed psychologist on factors related to successful performance in the job
STEP 6: Medical Exam – The medical exam consists of a job related pre-placement physical exam which includes a drug test, TB skin test, hearing and vision testing

Seasonal Communications Operator Resume Examples & Samples

Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers and co-workers by utilizing a desktop computer and headset
Act as a general resource for customers and employees by providing a strong knowledge of stores, departments, services, and events
Set a positive example of the Nordstrom experience while meeting service expectations and communications standards
Respond to emergency situations using established procedures

PBX / Communications Operator Resume Examples & Samples

Answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers. Be familiar with all hotel phone extension/hotel personnel
Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies
Take and input guest wake up calls accurately
Installs temporary phones in meeting rooms as requested
Maintains phone systems
Log all guest mail. Messaging guests that have mail, fax, or packages
Maintain key sign in sheet
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflict
Ability to prioritize and organize workload to ensure deadlines are met
Ability to read, speak, and listen to comprehend the English language in order to communicate effectively to employees, understand reports and related correspondence and accurately perform all essential job functions

Police Communications Operator Resume Examples & Samples

1) One year of dispatching experience in a 911 (police/emergency) services environment utilizing a CAD (computer aided dispatch) system
2) One year of experience in a multi-faceted work environment using data entry keyboard functions and a multi-line telephone system
3) A combination of one year of emergency dispatch training, education and/or experience

Telephone Communications Operator Hosp Resume Examples & Samples

Excellent oral and written communication skills in the English language, including grammar and spelling
Service excellence skills, including independent problem-solving and efficient multi-tasking
Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner
Must have the ability to work a flexible schedule, including additional hours if needed to ensure 24/7 delivery of communication services
Computer skills, including competent keyboard abilities
Ability to sit and use computer /keyboard/communication headsets for up to 8-10 hours per scheduled shift

Communications Operator Resume Examples & Samples

Be a part of a cohesive team with opportunities to build a successful career with global potential
Competitive Salary & Wages
Excellent Training and Development Opportunities
401k Participation with Company Matching Program
Complimentary Employee Meals
Complimentary Dry Cleaning for Employee Uniforms

Communications Operator Resume Examples & Samples

Provide exceptional customer service to both our internal & external customers
Provide courteous & cooperative service on each & every encounter
Must possess strong interpersonal skills & the ability to multi-task
Receive & correctly route incoming calls
Effectively & quickly handle various codes (blue, red, secure, etc), including Overhead Paging
Provide patient information as appropriate & adhere to all HIPAA guidelines
Report equipment malfunction as needed
Orient new staff, or less experienced Operators
Minimum of six (6) months experience providing front line customer service
Busy phone experience preferred
Working knowledge of PC's
Type 25 wpm. Typing score must be current within one (1) year. Please contact Human Resources for testing
You must take & pass the typing test prior to the end of the posting period or your bid will be bypassed
Test must be current within one (1) year

Communications Operator Resume Examples & Samples

Receives & processes calls received at the KSMC call switch; ensures accurate routing of calls received for the KSMC campus, as well as those for other Kaiser clinics, ASC's, & Plan Hospital facilities; provides clear & concise communications consistent w/ the quality of service behavior guidelines; provides information to callers, & those who come to the department, & assist them in findings the correct location/department to obtain information; determine type of call to forward to appropriate advice or appointment line per guidelines; ensure fraudulent use of the phone system does not happen
Implement hospital response to all emergencies, drills, codes, as directed
Processes calls per department productivity standards; demonstrates knowledge, interaction, & communication skill levels required for different patient populations based upon age-specific needs
Demonstrates accurate & rapid response to all hospital emergency & disaster "code" calls; monitors emergency alarms
Responsible for the assignment, service, maintenance, stocking, & replacement of pagers for the medical staff
Utilizes the online clinical information systems (KARE, MIPS, ADT, Internal Home Page directory, Master Directory, Physician Scheduling) to facilitate timely call management; utilizes KARE to provide information to caller about location of patient who is hospitalized (except confidential admits); maintains online attendant directory & utilizes such to facilitate call routing; utilizes Master Directory online system & KP Internal Home Page to locate phone numbers for all staff & departments
Maintains accurate schedule of all staff on-call; responsible for following physician staff scheduling for after-hours calls, week-ends, & holidays, for all KP physicians & allied healthcare staff for KSMC, clinics & plan hospitals; updates call sheets for ill calls received & makes sure replacements are documented for all operator work stations; assists in locating replacement physicians when requested
Perform scheduling activities for all support departments who have staff on-call after hours, week-ends, & holidays at KSMC, clinics, & plan hospitals; updates staff call sheets for ill calls & their replacements; assist in locating staff when requested
Prepare & maintain current list of those on-call for both physician & support services for daily access; aware of key personnel on duty at all times; assist physicians in pager assignment &/or replacements
Participate in quality review/monitoring activities; collaborate w/ departments to ensure accurate & complete information is provided to members at all times; prepare & utilize logs for traffic data; prepare report of all unusual activities & departments response to such; develop, review, & revise department procedures when requested; actively participate in orientation & training of new employees in department as assigned
Takes appropriate action in determining minor &/or major phone system or computer problems by notifying telecommunications & providing necessary details of incident
Minimum one (1) year operator or related customer service experience
Communications department or related experience on phone procedures
Multi-line phone system w/ related computer use
Online directory access
Ability to work well w/ detail & to prioritize
Ability to work w/ multiple tasks simultaneously w/ numerous distractions
Strong inter-personal communication & conflict management skills
Able to work independently (self-directed) & as a team
Demonstrated working proficiency w/ Windows computer programs, database, & e-mail systems
One (1) or more years' of operator experience in medical center communication department preferred
Siemens/ROLM phone system software & related computer applications preferred
Master Directory online system & KP Internal Home Page preferred
Internal KP computer systems: OA, KARE, MIPS, etc. preferred
Communications department procedures & KSMC procedures preferred
Demonstrates critical thinking skills for priority setting preferred
Demonstrates highly effective inter-personal communication skills, conflict resolution ability preferred
Proven time management & conflict resolution preferred
Demonstrates ability to perform multiple tasks in busy environment in a calm & detailed manner preferred
Ability to work without direct supervision as part of a team preferred
Self-directed preferred
Strong English language skills preferred

Communications Operator Resume Examples & Samples

Education: High School or Equivalent (GED)
Experience Required: 3 months-1 year
Knowledge, Skills, and Abilities Required

Communications Operator Resume Examples & Samples

Promptly and accurately answers and transfers all calls to the location specified. (100%)
Operate a computer, giving out patient room information and other necessary information. (80%)
Respond promptly to alarms and initiates Emergency Preparedness Plan procedures. (40%)
Page necessary information using P.A. system. (60%)
Maintain accurate records. (40%)
Communicate with Security using a two-way radio. (10%)
Training of new employees. (30%)
Provides support of coaching and leadership functions. (50%)
Will assist the supervisor in leading courageously, motivating and developing others, shaping change and strategic planning and action. (50%)

Communications Operator Switchboard Operations Evenings Resume Examples & Samples

Operates MedicalCenter communications equipment in a quick and timely manner, including IBM 9755 Attendant Console, in order to be of prompt service to Medical Center patients, physicians and guests
Receives, greets and directs patients, family members, clients, visitors and physicians in a positive and conscientious manner adhering to our Embrace the Spirit standards and behaviors. Problem-solve, offer and give assistance as needed
Acknowledging internal and external customers with eye contact and a smile
Phones are answered promptly with a friendly voice using a proper greeting
Ability to prioritize, organize and effectively handle multiple tasks and interruptions in a positive manner
Book live interpreters for LED and deaf or hard of hearing patients following protocol and procedures outlined in SERMC policies

Communications Operator Resume Examples & Samples

Able to perform the necessary Communications Operator for patient tray service under the guidance of the Communications Operator -Lead employee, dietitians, diet techs and management team
Processes computer programs for the Room Service patient tray service, nourishments and Tube Feedings. Prints labels for nourishments and tube feedings
Able to research a diet order history in the electronic medical record and process the diet order
Assists patients with menu selections using the room service computer system. Responds to customers quickly. Telephone courtesy and patient confidentiality maintained at all times
Applies room service training skills to monitor menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances, under the guidance of the Room Service Call Center-Lead employee, dietitians, nutrition assistants and management team
Utilizes pre-written verbal scripts for appropriate patient interactions at all times
Communicates with courtesy with the nursing staff, patients, families and other departments
Enters menu selection data into the room service computer system for food count and tray tickets function
Communicates by telephone with patients of all age levels for meal selections
Using the room service computer software system, checks menus for fluid intake and allowable foods
Reviews tray ticket records to determine which patients have not placed an order for that meal period and initiates telephone contact as appropriate
Accepts phone messages, responds with courtesy, records data received and directs information to the appropriate person or area
Keeps work area organized and working surfaces clean
Provides assistance with nourishment and tray assembly and delivery as needed
Responds and cooperates with the changes in workload
Assists in any simple aspect of patient meal room service as needed
Computer training, including the use of a computer mouse, telephone etiquette is desirable

Communications Operator Resume Examples & Samples

Must have the ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills
Must be able to multi-task and maintain a positive attitude
Will sometimes be asked to serve on a project team that contributes to the improvement of morale and department performance
Provides recommendations for improvements, as well as contributions towards making the improvements
Assist customers in obtaining information, and services
Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations
Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges
Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting
Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required
Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems
Demonstrates skills and ability to document technical and operational problems
Provide accurate documentation of work performed; provide timely and accurate information and reports to co-workers and management levels, summarizing problems and solutions
Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner
Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on-call personnel
Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas
Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking

Communications Operator Resume Examples & Samples

Answers incoming calls for all Methodist Facilities, obtains necessary information and correctly transfers calls to patient rooms, nurse’s stations, or departments in accordance to System HIPAA policies
Monitors and correctly responds to life safety equipment for Facilities Management at Main Methodist and Methodist Specialty and Transplant Hospital
Education: Prefer high school diploma or GED equivalent
Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable)

Communications Operator Resume Examples & Samples

Answers external and internal calls from the PBX console, directs caller to appropriate extension or room. Communicates to callers in a clear and concise manner, verifies last name of guest for all room calls. Communicates to callers in a clear and concise manner. Takes and delivers messages, inputs wakeup call information
Answers the Hotline multi-line telephone and records an accurate, detailed, yet concise, account of all challenges and disputes. Maintains a daily electronic Hotline Service Request log reporting all such significant occurrences as necessary. Listens and speaks clearly to extend assistance in order to resolve any challenges that may arise
Accepts and dispatches all task functions to appropriate hotel departments via radio, to expedite the guest satisfaction process by the prescribed standard and time limits. Follows up with guests on Hotline issues by telephone to ensure complete guest satisfaction
Properly handles and documents all incoming urgent matters or emergencies for the guest and hotel. Works with hotel management and/or security in order to calmly direct appropriate action

Communications Operator Resume Examples & Samples

Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language
Previous Communications/switchboard/PBX experience preferred
Must be computer literate and comfortable doing internet searches
Must have excellent phone etiquette and telephone operating work experience
Must be able to work the overnight shift
Have access to a robust benefit package that includes: Medical, dental, life insurance, 401k plan, paid vacation, educational assistance program, and complimentary stays at other Four Seasons Hotels and Resorts

Communications Operator Resume Examples & Samples

High School diploma or equivalent education/experience
Minimum one year multi-line phone experience
Experience with Microsoft Office applications such as Microsoft Word and Microsoft Excel
Multi line phones/PBX experience in a hospital environment
Healthcare software applications such as EPIC and AmCom
Ability to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
Ability to work and maintain confidential information
Knowledge of basic clerical procedures
Ability to read, write, hear and verbally communicate in English to the degree required by the job

Communications Operator Communications PRN Evenings Resume Examples & Samples

Answer the telephone system console in a prompt, courteous and professional manner. Transfer callers to the appropriate department, individual, or patient room
Provide patient room information to callers and visitors in such a way as to respect patient confidentiality
Maintain information pertaining to hospital events, meetings and other general information
Monitor alarms (fire, weather, etc.) and communicate emergency occurrences in accordance with established policies. Prepare report of occurrences as necessary
Monitor and announce codes, fire alarms and weather warnings
Perform overhead paging as required to impart information and locate individuals
Maintain lists of on-call staff and physicians. Notify the proper individual(s) in response to emergencies
Call in after-hours surgical teams as directed and in accordance with procedures. Maintain log of all calls and responses

Communications Operator, Per Diem Resume Examples & Samples

H.S. Diploma or equivalent
Minimum of one year experience on a PBX console or answering service
Bilingual required
Ability to think logically, respond quickly and calmly, work independently and handle multiple tasks

Communications Operator Resume Examples & Samples

Able to perform the necessary Communications Operator for patient tray service under the guidance of the Communications Operator-Lead employee, dietitians, diet techs and management team
Able to research a diet order history in the electronic health record and process the diet order accurately
Processes computer programs for the Room Service patient tray service, nourishments, Tube Feedings and baby formulas. Prints labels for nourishments, tube feedings and baby formulas
Provides assistance with nourishment, tray assembly and baby formula delivery as needed

Communications Operator Lead-clinical Nutrition Services Resume Examples & Samples

Oversees the daily activities for the Room Service Call Center. Supports and assists the staff with completion of daily tasks. Educates newly hired Call Center Operators. Monitors their work for accuracy and productivity
Processes computer programs for the Room Service patient tray service. Ensures menu distribution to Mercy Franklin. Maintains an accurate and up-to-date files and records for the nourishments, tube feedings and baby Formulas. Coordinates processing of nourishment, tube feeding and baby formula orders (prints labels)
Assists patients with menu selections using the computer system. Responds to customers quickly. Telephone courtesy and patient confidentiality maintained at all times
Applies basic diet principles in order to correct menu accuracy of computer-selected or hand-selected meals, including dietary restrictions and allowances. Utilizes verbal scripts for appropriate patient interactions at all times. Related experience or education demonstrating knowledge of normal and modified diets
Communicates effectively with nursing staff, patients, families and other departments
Provides bedside Room Service selections by using a computer “notebook” and helps patients to select their menus when needed. Enters menu selection data into the computer for food count and tray tickets. Is able to evaluate menu selections for good nutrition intake based on the Room Service, Dietary and CNS standard procedures for diets and diet patterns
Communicates by telephone or in person with patients of all age levels to determine preferences and to review their food intake records. Able to research a diet order history in the electronic health record and notify the Assistant or area dietitian when indicated
Checks diet office room service computer program for patient fluid selections and allowable foods
Reviews ticket log to determine which patients have not placed an order for that meal period and initiates telephone contact as appropriate. Makes necessary diet changes to keep the diet office computer programs updated
Serves as a resource to the Room Service Communication operators and trayline supervisors
Accepts phone messages, responds appropriately, records data received and directs information to the appropriate person or area
Actively supports and participates in performance and quality improvement activities, including but not limited to tray assembly, meal rounds and department committees
Provides assistance with tray assembly and delivery as needed
Assist with sanitation inspection, temperature monitoring in the department and/or patient-food areas
Assists in any aspect of patient meal service as requested
Clinical or specialized training as that which would be acquired in the first two years of college or business school desirable
Two years experience in food service operation preferred
Membership in the Dietary Managers Association desirable

Communications Operator Resume Examples & Samples

Three to five years experience in a PBX operator position
Prefer experience in large hospital environment
Technical, critical thinking and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families
Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position
Able to communicate effectively, both verbally and in writing
Familiarity with computer based systems and general hospital operational knowledge

Communications Operator Resume Examples & Samples

If it is determined that an applicant does not meet the minimum qualifications, the applicant’s name may be removed from the eligibility list
Applications postmarked on the final filing date will be accepted. Scanned, copied or faxed applications will not be accepted
Applications will be screened and only the most competitive will be offered an interview
Any limited-term appointments may transition in to a permanent appointment

Communications Operator Resume Examples & Samples

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines
Comply with Four Seasons’ Work Rules and Standards of Conduct
Work harmoniously and professionally with co-workers and supervisors
Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner
Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space

Page Switchboard Communications Operator Resume Examples & Samples

Communicates necessary general overhead announcements clearly and efficiently
Consistently follows established procedures to announce all Codes/STAT Calls for Methodist Facilities to address and alert responding personnel
Contacts on-call personnel for after hour departments (i.e. GI Lab, Cath Lab, Echo, Dialysis, etc.) in a timely manner in accordance with policies and department procedure
Answers after hour phone calls for Physicians that utilize our Physicians Answering Group Exchange and communicates accurate messages in an efficient manner. Adds daily on-call to physician’s accounts
Experience: Prefer two (2) years experience in a hospital or call center environment
Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population

Communications Operator Resume Examples & Samples

Order and maintain office supplies, for the following areas Guest Services, Housekeeping, Parking and Business Center. Create purchase orders, and record in department check book
Record Reconcile invoices to the department check book. office expenses to monthly budget. Process department invoices and submit for payment
Receive and verify Gift Shop orders against deliveries
Assisted with Receipt / folio requests form departed guests
Assisted with entering reservations from third party book agencies
Process advance payments of reservations and submit guest receipts. Processes credit card payment refunds
Processes refunds to third party travel agents ( i.e. Expedia and Priceline, other)
Maintains department document retention schedules and coordinates destruction of sensitive documents
Reconcile weekly / monthly disputed Food and Beverage charges
Update Food and Beverage outlet tickets rolling three months. Forward old check to GM of Paradise

Police Communications Operator Resume Examples & Samples

One year experience in customer service or related field
Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license
Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database
Dispatches field personnel according to need and priority of the request for service
Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly
Coordinate and maintain effective communications between field units and neighboring law enforcement agencies
Uses a computer aided dispatch system to enter, research and retrieve information
Monitor closed circuit television, security, fire and radiological related alarm systems
React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form
Must be able to follow oral and written instructions
Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activation of emergency procedures for evacuations or similar emergencies
Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information
Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency

Communications Operator Resume Examples & Samples

High School degree or equivalent
Previous call center, dispatch, or customer service experience, preferably in a hospital or healthcare environment
Proficient use of communication systems including multi-line phones, two-way radios, vocera and building paging
Previous experience with Cisco UCCX, Intellidesk platforms and Siemens and Simplex fire panels highly desirable
Proficient use of computer systems including but not limited to Microsoft Office applications, email and internet
Proficient use of proper English and strong verbal, reading and comprehension skills
Knowledge of or ability to quickly learn healthcare and emergency terminology and procedures
Ability to listen carefully and accurately recall detailed information in a fast-paced environment
Ability to take action as indicated by general instructions and established procedures to resolve routine assignments
Ability to successfully prioritize multiple tasks and manage resources within established timeframes
Demonstrated compassionate and professional demeanor
Medical terminology a plus

Communications Operator Resume Examples & Samples

Answers incoming telephone calls, connects calls to appropriate departments and hotel guests
Transfers incoming calls to appropriate staff on mobile units when approved
Logs and reports all telephone troubles and handles emergency repairs calls when necessary
Dispatches service requests as needed
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
18 years of age or older
One year of Operator experience in hospitality or large public access
Basic knowledge of Microsoft Office to include Word, Excel, Outlook
Excellent guest service and hospitality skills
Strong problem solving and listening skills
Self-motivated with excellent organizational skills and attention to detail
Bilingual abilities preferred
Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
Ability to sit for long periods at a time
Ability to multi-task several activities and duties simultaneously
Ability to function and act independently

PBX / Communications Operator Resume Examples & Samples

The Communications Operator is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start
As the first and last impression of the resort, this high profile department carries a special responsibility
As the voice of the resort, the Operator ensures that all communication channels operate flawlessly, including the resort’s phone and paging system
The Operator is responsible for providing general information about the resort and assisting callers as well as responding to emergencies connecting the appropriate individuals by phone or radio
We are looking for candidates who have excellent personal presentation and interpersonal skills
Fluency in reading, writing, and spoken English is also required
The ideal candidate will also have a pleasant voice and a positive attitude
Successful candidate must possess legal work authorization in the United States

Assoc Communications Operator Resume Examples & Samples

Promptly and accurately answers and transfers all calls to the location specified
Operate a computer, giving out patient room information and other necessary information
Respond promptly to alarms and initiates Emergency Preparedness Plan procedures
Page necessary information using P.A. system
Maintain accurate records
Communicate with Security using a two-way radio

Communications Operator Resume Examples & Samples

Dispatch, computer entry, and monitor alarm and warning systems
Responsibilities include performing the duties of a 911 operator, to include dispatching police officers, fire department, ambulances, and student patrol personnel; police communications record keeping; university information; and other related activities. Computer aided dispatch entry, alarm monitoring and warning system activation
Must have two years of previous work experience in the emergency operations/telecommunication field, customer service, or a position requiring similar duties and responsibilities to include information systems and computer technology. Related college education may be exchanged for a portion of the experience requirement
Must have a neat personal appearance and be able to function in a high stress environment. Alertness, excellent memory for oral and written directions and details, and ability to make decisions and operate effectively under pressure are required
Must have computer skills with knowledge of software packages such as Microsoft Word and Access
Must demonstrate ability to learn university rules and regulations; university layout (buildings, farms, streets, etc.); university personnel; police communication equipment and software; alarm systems; recording systems; and paging system
Must successfully complete Department of Criminal Justice training for Telecommunicator Certification
Must be at least twenty-one years of age
Will be required to successfully complete a five week course in Richmond, Kentucky, if not state certified in telecommunications. The department will pay all training expenses
Must undergo background investigation and take and pass a psychological suitability screening, polygraph examination, and drug screening
Must be free of a criminal record. Any pending criminal court action must be disclosed
Must be able to meet all standards to be certified in telecommunications in the state of Kentucky

Public Safety Communications Operator Resume Examples & Samples

STEP 4: Psychological Evaluation – The Psychological Evaluation consists of an individual oral interview and evaluation by a licensed psychologist on factors related to successful performance in the job
STEP 5: Medical Exam – The medical exam consists of a job related pre-placement physical exam which includes a drug test, TB skin test, hearing and vision testing
Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment

Communications Operator, Per Diem Resume Examples & Samples

Switchboard training required
Minimum one-year experience in hospital telecommunications
Ability to communicate with business, staff and patients in a professional manner
Ability to relay information accurately

Associate Communications Operator Resume Examples & Samples

Prior experience in healthcare environment
One (1) year computerized switchboard experience
Customer service skills; ability to handle difficult callers and demands of high volume call traffic
Knowledge of electronic and computerized PBX

PBX Communications Operator MDC PER Diem Resume Examples & Samples

Ability to integrate Communication theory into practice using Communications process
Ability to problem solve and works effectively with patients, families, general public, staff and physicians
Ability to plan and organize and work effectively in stressful situations
Good utilization of computer and other tools needed for job performance
Must be able to vary work schedule, Must be able to be on call

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