Chargeback Analyst Resume Samples

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S Kuhlman

Shania

Kuhlman

595 O'Conner Drive

Houston

+1 (555) 357 9264

595 O'Conner Drive

Houston

Phone

p +1 (555) 357 9264

Experience Experience

New York, NY

Chargeback Analyst

New York, NY

Witting and Sons

New York, NY

Chargeback Analyst

Develop, create, run reports and perform trend analysis
Performs network transaction research and analysis on behalf of PULSE and network processor participants. #LI-BP1
Performs network transaction research and analysis on behalf of PULSE and network processor participants
Supports manager on tasks related to continual process improvement initiatives. Also participates on special projects as requested
Work and maintain open communications between team, account managers and external customers
Effectively manages all incoming communication with our customers, banks, vendors, and internal teams via multiple channels (phone, email, fax)
Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries

Philadelphia, PA

Collection / Chargeback Analyst

Philadelphia, PA

Macejkovic-Barton

Philadelphia, PA

Collection / Chargeback Analyst

Provide information to Corporate Accounting to facilitate period closings
Work directly with Sales and Brand Presidents to resolve Authorized Allowance discrepancies
Provide support for all A/R and chargeback functions
Evaluate processes to identify opportunities for automation and improved efficiencies
Work directly with customers and internal departments to research and confirm validity of all chargebacks; provide recapts for management, dispute invalid charges, negotiate settlements
Perform other duties as assigned
Provide recaps (by reason and explanation) of chargeback claims to Sales for review/verification

present

Houston, TX

Senior Chargeback Analyst

Houston, TX

Heidenreich LLC

present

Houston, TX

Senior Chargeback Analyst

present

Challenge and negotiate deductions independently, engaging managerial assistance on issues of large volume or that are highly complex
Manage Chargeback deductions and review and provide weekly and monthly reports
Work to develop, train and enhance chargeback team’s chargeback knowledge
Assist in managing ongoing client relationships (interface w/ clients to resolve specific issues)
Perform account reconciliations
Provide weekly Discrepancy reports to Wholesalers
Assist in month-end process

Education Education

Bachelor’s Degree in Related Field

University of Oregon

Bachelor’s Degree in Related Field

Skills Skills

Excellent client focus and attention to details
Excellent attention to detail and organizational skills
Ability to provide professional and interpersonal communication when interacting with others
Ability to be self-motivated and quickly learn new procedures
Strong attention to detail
Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
Excellent problem-solving skills
Ability to write routine reports and correspondence
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Excellent communication skills (written and verbal)

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Chargeback Analyst Resume Examples & Samples

Analyze disputes and follow procedures accurately to take appropriate actions within strict deadlines
Answer and resolve calls from our merchants that relates to Post Deposit Events
Good interpersonal skills as demonstrated by the ability to manage difficult calls or other interactions effectively
Maintain a high level of knowledge that relates to Post Deposit Event regulations for all Payment Brands supported by Chase Paymentech
Minimum 1 year of experience in Customer Service or related field
Prior chargeback experience
Knowledge of computer software systems such as word processing, spreadsheets and databases
Ability to multi-task and problem solve

Chargeback Analyst Resume Examples & Samples

Completion of high school or equivalent
Associate’s degree, some college or equivalent
Strong customer focus; with a goal to provide 1st call resolution
Demonstrated ability to plan, organize and manage multiple tasks and priorities
Banking or previous chargeback experience
Effective listening and analytical skills in order to answer merchant inquiries
Ability to learn new processes

Chargeback Analyst Resume Examples & Samples

Answer and resolve calls from our merchants that relates to Chargeback and Retrievals
Provide "one stop service"
Research problems to determine the root cause and provide a viable solution
Analyze transactions, deposits, statements and account information in order to resolve and provide solutions for our merchants
Analyze disputes and follow procedures accurately to resolve problems, able to draw appropriate /correct conclusions within strict timeframes
Maintain a high level of knowledge that relates to Chargeback and Retrievals regulations for Visa and MasterCard
Knowledge of computer software systems including word processing and spreadsheets

Chargeback Analyst Resume Examples & Samples

Provide “one stop service”
1-3 years experience within a supportive/sales environment
Fluent in French and English (both written and verbal test will be administered)
Ability to work within a rotating shift environment, 8am to 6pm Monday to Friday
Advanced analytical, problem solving and creative thinking skills
Effective listening and analytical skills in order to resolve matters to our merchant’s satisfaction
High tolerance to learn processes and technical concepts quickly
Forward thinker – takes initiatives, challenges the status quo in order to better assist our merchants

Chargeback Analyst Resume Examples & Samples

Process chargebacks daily in a timely and accurate manner
Research and resolve deductions
Adjustment of rates
Ability to understand and read contract and make the necessary rate adjustments
Pharmaceutical Industry experience

Senior Chargeback Analyst Resume Examples & Samples

Determine final disposition for adjustment or request reversal. This will often include developing an understanding of complex issues surrounding the accounts compliance requirements and PVH practices
Follow-up on rebilled items to maximize collections. This position will often be responsible for the collection of large outstanding dollar amounts
Challenge and negotiate deductions independently, engaging managerial assistance on issues of large volume or that are highly complex
Associate’s Degree or equivalent
Must be proficient in Microsoft Office: Word, Advanced Excel and Outlook
Must be able to communicate clearly on issues via email or during meetings. This includes meetings with divisional Management

Rohq-cti-asia Chargeback Analyst Resume Examples & Samples

Degree in Finance/Business related disciplines
6-10 years of experience in financial analysis in Financial Services
Proficiency in Microsoft Excel and PowerPoint
Very hands on with a proven track record of success at both strategic and operational levels
Ability to work under pressure in a fast paced environment

Collection / Chargeback Analyst Resume Examples & Samples

Monitor agings and collect on past due invoices and deductions for assigned accounts
Work directly with customers and internal departments to research and confirm validity of all chargebacks; provide recapts for management, dispute invalid charges, negotiate settlements
Provide support for all A/R functions
Provide information to Corporate Accounting to facilitate period closings
Prepare weekly/monthly reports and forecasts
Evaluate processes to identify opportunities for automation and improved efficiencies
Ensure compliance with all policies and procedures
4-5 years of related accounts receivable, chargeback and factor experience
College graduate with a degree in accounting or finance, preferred
Experience with RLM, JD Edwards a plus
Excellent organizational skills, time and detail oriented
Ability to communicate effectively with internal departments and third party providers
Ability to work independently and prioritize multiple tasks

Senior Chargeback Analyst Resume Examples & Samples

Train Global Shared services team on process and procedures to resolve rebate discrepancies
Manage the Process of chargebacks, validation and reconciliation of chargebacks as it pertains to pricing, membership eligibility, effective dates, GPO's, PHS/340B entities, COT for all Wholesale/Distributor customers
Provide weekly Discrepancy reports to Wholesalers
Resolve all disputed chargebacks, identify root cause of disputed lines, and implement corrective action to eliminate future occurrences
Responsible to ensure chargeback credit/debit memos processed in system and post to customer's account in system
Accurately process chargeback requests within 7 days of submission
Responsible for processing resubmitted chargeback debit memos as they relate to contract pricing, membership eligibility, effective dates and product pricing
Create, implement and maintain an effective tool to handle resubmissions
Manage Chargeback deductions and review and provide weekly and monthly reports
Complete month end close activities within the department and company time requirements
BS Degree in Finance and/or Accounting
Experience with Pharma is A MUST
Knowledge of EDI 849 and 844 is A MUST
Demonstrated attention to detail – ability to produce high volume, accurate, financial calculations
Demonstrated mastery of high level Excel Functionality (Pivot Tables, Look-ups, etc.) and complex formulas
Self-motivated and capable of operating independently as well as working effectively in a team
Should have good leadership skills and be able to guide the team on the process
Experience with multi-dimensional data access/analysis tools required

Chargeback Analyst, Shared Services Resume Examples & Samples

Researching credit card chargeback disputes and building dispute cases to recover funds
Gathering appropriate data from internal and third party systems to substantiate transaction validity, evaluating the information found and determining appropriate course of action
Handle all aspects of the dispute process in compliance with Visa, MasterCard, Discover, and American Express rules and regulations
Monitor and analyze chargeback levels for the various card types and provide regular reports on fraud and chargeback levels to senior management
Provide support for USH physical inventories and yearly asset impairment analysis
Assist Accounts Payable team in researching payment issues and reconciling vendor statements
Performs various ad hoc analyses and research for Finance personnel
Bachelor’s degree from a four-year college or university is required; majors in business/accounting/finance or related field preferred
1-3 years’ experience in accounting, chargebacks, or similar experience
Analytical and Teamwork mentality
Ability to multitask and prioritize deadlines while maintaining strong attention to detail
Ability to perform repetitious and tedious tasks
Willingness to work evenings and weekends with short notice
Must be willing to submit to a background investigation
Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program
Knowledge of Visa, MasterCard and American Express operating rules and regulations and federal and state regulations
Experience working in the ecommerce or payments industry, preferred
Intermediate knowledge in MS Office (Outlook, Excel, Word, etc.)
Knowledge of all reason codes ( Visa, MC, Amex and Discover) and how to dispute them based on Fraud/Customer service chargeback
Experience as chargeback analyst in the internet transaction processing industry is preferred
Demonstrated leadership values and ability to develop and participate in diverse/cross-functional teams
Strong interpersonal skills and the ability to work effectively with a wide spectrum of customers
Ability to maintain a big picture perspective as well as be detail-oriented
Effectively handle sensitive and confidential matters
High level of responsibility and a strong desire to produce quality work

Chargeback Analyst Resume Examples & Samples

3-5 years of Chargeback Processing Experience
Knowledge of CB controls as it relates to CB submissions, validations, errors and payments
Customer-oriented
Extremely organized
Detail-, action- and process-oriented
CB system, such as iContracts or Model N, experience
Knowledge of EDI844, EDI849 and EDI867 transaction sets
Knowledge of the "Big 3" wholesalers

Chargeback Analyst Resume Examples & Samples

Maintain availability and respond to incoming client inquiries
Minimum 2+ years of financial services experience
Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery
Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint)
Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
Ability to work extended hours as needed to meet department needs
Less than 5%, if any
Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E

Chargeback Analyst Resume Examples & Samples

Claims Processing (75%) Review and manage multiple queues in support of 200–400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes
ACD Telephone Responsibility (20%) Maintain availability and respond to incoming client inquiries
Research/ticketing (5%) Research client and/or system issues and document results/findings. Performs other duties as required
Knowledge of Visa/MasterCard Operating Regulations (highly preferred)

Senior Chargeback Analyst Resume Examples & Samples

Reviews and enters assigned contracts/amendments into rebate system
Processes all commercial rebates timely and accurately on a monthly basis
Maintain and update customer membership files
Identifies and analyzes any discrepancies during the monthly rebate reconciliation process
Review and interpret customer rebate contracts
Assures the timely payment of contractual rebate obligations
Various ad hoc reporting requirements
3-5 years of commercial rebates experience
Accounting degree required
Pharmaceutical experience required
Strong computer skills including advanced excel
Ability to communicate clearly both verbally and in writing
Ability to manage multiple projects / priorities

Assistant Chargeback Analyst Resume Examples & Samples

Prior experience with big-box vendor portals
Demonstrated interpersonal skills
Ability to work effectively with all levels of management

Senior Chargeback Analyst Resume Examples & Samples

Heavy volume of calls dealing with big box retailers
Reconcile customer accounts and following up on credits for outstanding deductions
Large volume of chargebacks and deductions
Process adjustments for write offs
Collection calls
Establish credit limits for new customers
Troubleshoot and resolve issues
Assist in month-end process
Strong Excel skills including pivot tables and vlookups
Minimum of three years chargeback/deduction experience
Experience in pharmaceutical, retail or related industries a must
Familiarity with SOX a plus
Able to handle high volume of calls and work in a fast paced environment
Excellent communication skills and be able to deal with various departments and management

Collection / Chargeback Analyst Resume Examples & Samples

Work directly with customers and internal departments to research and confirm validity of all chargebacks
Provide recaps (by reason and explanation) of chargeback claims to Sales for review/verification
Work directly with Sales and Brand Presidents to resolve Authorized Allowance discrepancies
Match chargebacks against open Authorized Allowances and credits
Dispute invalid chargebacks
Negotiate chargeback settlements
Monitor agings and collect on past due invoices
Provide support for all A/R and chargeback functions
College graduate with a degree in Accounting or Finance, preferred
Excellent organizational skills, time and detailed oriented

Senior Chargeback Analyst Resume Examples & Samples

Researching and investigating open claims and chargebacks/deductions
Ability to review vendor guides and communicate possible non-compliance issues with internal teams
Communicate with internal customers (sales, customer service, 3PL) to expedite resolution of chargebacks
Reviewing daily deductions status to track timely resolution of pending items and following up with chargeback team to ensure timely research is being done
Handle escalation of chargebacks from Chargeback team and reach out to appropriate team to collect on unauthorized deductions
Negotiating chargeback settlements with customers in accordance with client policy
Processing credit memos and write-offs for valid deductions with client approval
Properly record resolved deductions to the right resolve codes
Work to develop, train and enhance chargeback team’s chargeback knowledge
Assist in managing ongoing client relationships (interface w/ clients to resolve specific issues)
Prepare chargeback reports for clients and attend client visits
Escalate any issue to management in a timely fashion

Chargeback Analyst Resume Examples & Samples

Strong customer service, analytical, and decision-making skills
Excellent client focus
Excellent time management and decision making skills while effectively handling high volume situations with little management over-site
Aggressive, persistent and inquisitive personality
Successful completion of a background check
Abide strictly by the company’s data protection policies
Strong Internet research, Microsoft Office, and overall PC skills
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups; internal personnel, customers, and/or employees of organization

Chargeback Analyst Resume Examples & Samples

Responsible for detecting, preventing and investigating fraud and chargeback losses as well as increasing recovery efforts across multiple product types. Assist in fraud investigations by reviewing accounts and transactions and detecting fraud trends. Ability to work independently and as a member of a team to deliver high quality work
Minimize potential losses by making decisions on chargebacks cases. Will be responsible for research and resolution of disputed charges while meeting required timeframes and guidelines with little to no follow up. Researches, stores, retrieves, analyzes and produces information or data needed to carry out work activities. Correspond with payment processers, outlets, credit card companies and customers both in writing and via the telephone as necessary to resolve disputed claims. Develop chargeback cases by requesting proper documentation and additional information. Scan and process batches of media into the internal systems, including indexing and imaging
Reviews documents for completeness and accuracy; compares to database and documentation information to evaluate and cancel or reject transactions or chargebacks, as appropriate. Reviews, enters and updates database information timely while ensuring the accuracy of data entry, notations and order status information
Strong analytical and problem solving skills and abilities a must. Demonstrate strong communication (both verbal and written), interpersonal and customer service skills, and exchange information with others clearly and concisely
Assist in projects to implement new processes to reduce fraud and chargeback exposure. Must use appropriate judgment on when to escalate significant issues to management for law enforcement involvement. Advise supervisor and management on credit card fraud prevention related problems, programs, and concerns and make recommendations to improve operations, anti-fraud processes and system enhancements. Work with peers and leadership by communicating the fraud trends and sharing ideas and information
Must be able to work independently, have strong written and oral communications skills, and demonstrate strong organizational and analytical skills. Excellent time management skills. Able to effectively handle multiple tasks. Strong attention to detail
Assertiveness in addressing issues resulting in fraud losses. Willingness to go the extra mile to get things done. Passion for preventing fraud and reducing losses
Working knowledge of MS Office especially in Word and Excel. Access is a plus

Chargeback Analyst Resume Examples & Samples

Processes network adjustments, corrections and transaction research on behalf of PULSE and network processor participants; includes communication with network and processor participants
Possesses industry knowledge and proprietary knowledge of transaction processes, acquirer/issuer/processor/gateway relationships, and related adjustments
Responsible for daily monitoring of reports and for the timely recognition of potential problems with the reports so timely action can be taken with the appropriate parties to resolve
Analyze complex network rules, case notes, documentation, previous actions and decisions, and review all new documentation received
Performs network transaction research and analysis on behalf of PULSE and network processor participants
Excellent communication/written skills
2 to 4 years of work experience in the Financial industry
Excellent Microsoft office skills, in particular Excel

Chargeback Analyst Resume Examples & Samples

Answer internal and external inquiries with regard to Risk Management and issues
Ensure that exceptional service is delivered every time to customers while still upholding the department's service standards
Communicate frequently with financial institutions regarding cardholder disputes
Track and ensure that all requests are fulfilled within specified SLA’s
Initiate chargeback investigations to completion so to ensure our customers are compliant per Card rules and regulations

Chargeback Analyst Resume Examples & Samples

2-5 years of proven and progressive experience in related field
Experience in key systems - SAP, Vistex, BI/BW
Ability to influence / drive change
Strong analytical / problem solving skills
Ability to work with all levels of the organization and communicate accordingly
Experience in KC Professional
Broad-based knowledge of the Health Care Industry, including GPO contracts, and IHN organizations

Chargeback Analyst Resume Examples & Samples

Analyzes hotel and/or airline disputes that fall within the team's scope, including but not limited to suspected fraudulent disputes
Independently determines root cause of Expedia, Inc. branded disputes, determines whether disputes are fraudulent and should be accepted, or be able to pinpoint overall cause of the dispute if they are not fraud
Conducts link analysis to identify transactions and accounts to known fraudulent activity
Works effectively with peers and leadership by sharing ideas and knowledge about dispute trends and information
Effectively manages all incoming communication with our customers, banks, vendors, and internal teams via multiple channels (phone, email, fax)
Modifies and executes standard SQL database queries to retrieve data and produce standardized reports. Proactively analyzes transactional and dispute records/reports to identify trends (both fraud and non-fraud)
Proactively identifies disputes patterns, abnormalities, technical problems, and bugs and effectively communicates or escalates them to appropriate teams
Maintains or exceeds established service level agreements and guidelines for timely resolution of disputes to minimize potential revenue losses
Maintains or exceeds established standards for customer service, and resolves escalated complex issues with little or no supervision or direction
Maintains or exceeds required performance standards set by the Dispute Operations team
Performs other disputes-related projects and tasks as needed
Demonstrated proficiency in customer service and fraud investigation
Requires strong communication and team-work skills. Ability to communicate effectively with peers as well as management
Possesses strong analytical and critical thinking skills, and demonstrates advanced judgment capability
Demonstrates confidence in making instinctual decisions
Enjoys working in fast-paced and rapidly changing environment. Flexibility to adapt and able to manage multiple assignments while working independently
Abide strictly by the company data protection (PCI compliance) policies safe guarding confidential and personal information
Maintains professionalism in a constructive and positive manner at all times while on company premises and/or while representing the Dispute Operations team, eCommerce Risk and Expedia, Inc
Demonstrated ability to successfully utilize internal and web based research tools, strong overall PC skills; Beginning SQL, Microsoft Office experience required
2+ years customer service experience required; call center, airline or travel agency experience a plus
Experience in fraud investigation/analysis/detection or related field strongly preferred

Chargeback Analyst Resume Examples & Samples

Conduct research to determine whether chargebacks are valid. If valid, work with appropriate parties to have credit promptly issued and/or approved. If invalid, seek repayment from the customer. Additionally, and to the extent possible, perform root cause analysis to identify why the deductions occurred and work with internal personnel and/or the customer to prevent recurrence. Engage VC Manager as necessary
Perform account reconciliations to match credits to deductions to enable customers to process credits for use and/or make appropriate repayments. Additionally, by requesting further detail and back-up from customers where appropriate, research all transaction types requesting Cash Apps to re-class items as appropriate. Build and maintain working relationships with customers identifying areas requiring additional support and communicate effectively regarding improvement opportunities and/or violations of Deckers Terms & Conditions
Manage portfolio of assigned accounts which will include some high volume (transactions and or $’s) and highly complex customers as relates to chargeback research & collection of invalid deductions
Act as a backup for Chargeback Coordinator in maintain reporting and metrics required of the Chargeback Team and AR. Analyze updates of existing reporting and development of future reporting and metrics
Act as a backup and “trainer” for the duties and responsibilities of the Chargeback coordinator
Supports manager on tasks related to continual process improvement initiatives. Also participates on special projects as requested
All duties and responsibilities to be conducted in accordance with Departmental procedures, Delegation of Authority & SOX requirements as well as the Deckers Code of Ethics
Maintains CB backup documentation through regular updates of remittance advices, customer portals and hard copy back up documentation to in- house repository. Maintains and updates various CB reporting as outlined in Procedure Guide
Manages portfolio of assigned accounts (i.e. portfolio –low volume, less complex customer accounts) as relates to all chargeback research & collection of invalid deductions
Constantly reviews internal procedures and controls and communicates changes to appropriate personnel and assist with training/retraining internal departments
Charts progress and publishes reporting regarding chargeback metrics & KPI’s, year-end comparisons, etc
As able & directed, support CB Analyst & CB Supervisor by attempting root cause analysis for unauthorized deductions. Report findings to customer’s CB Analyst for use in communicating with the customer. Similarly, perform such communication if account is assigned to the Coordinator’s role in an attempt to get customer to change behavior or otherwise honor agreements. Escalate as necessary
Become familiar with IT systems (Oracle, EDI, etc.) critical to CB activity and support trouble shooting and testing as requested. Supports CB Analysts on tasks related to continual process improvement initiatives and system enhancements
As requested to perform Sox Self-Effectiveness testing
Associates degree; Bachelors preferred
2+ years directly applicable experience or the equivalent combination or education and experience
Demonstrated dispute resolution and collection capabilities
Knowledge of Chargeback processes and related accounting concepts
Familiarity with Returned Goods process, preferably with US based footwear retailers
Detail oriented, with solid analytical & problem solving skills
Demonstrates a positive, helpful attitude and professional demeanor
Microsoft Excel experience to include Pivot tables, V Lookup & Formula’s, PowerPoint experience preferred

Chargeback Analyst Resume Examples & Samples

Correctly enter and track adjustments to assure successful processing within allotted timeframes
Work to ensure all association chargeback regulations are adhered to while attempting the highest recovery rate possible and minimal losses to the company
Work with bank sponsors, processors, and associations to ensure best practices are being followed
Organize, investigate and track customer dispute inquiries to completion
Basic Microsoft Office knowledge
Ability to make timely decisions
Ability to manage time and organization of daily responsibilities
Basic knowledge of Regulation E compliance

Chargeback Analyst Resume Examples & Samples

Process and analyze chargebacks associated with retail store and Ecommerce transactions
Proactively monitor and review electronic account and transaction data for suspicious activity and possible fraud
Analyze fraud trends and gather information for bank/law enforcement inquiries
Verify required documentation and assist customer service representatives with questions or issues regarding customer accounts received via email correspondence
1 to 3 years in the field or experience related to both E-commerce fraud prevention and chargebacks
Basic computer skills including 10 key and data entry
Detail-oriented with demonstrated analytical and problem-solving skills and the ability to recognize non-obvious systems activity patterns
Excellent customer service skills, organizational skills and communication skills
Ability to perform in a fast paced environment and excellent attendance

Chargeback Analyst Resume Examples & Samples

Print out and review daily Dispute email box
Review incoming journals from clients that need to be approved or denied
Print out all reporting for representments
Process representments daily and within timeframe
Research and process pre-arbitrations within network timeframe
Process Kills in a timely manner
Keeping up to date on industry information, system changes, network rules and compliance issues
Work and maintain open communications between team, account managers and external customers
Scan all documentation in Chargeback folder daily and make sure it is made available for internal use
Assist other team members and perform other tasks within the department as required by management
1-2 years of experience in chargeback processing preferred
Knowledge of Visa, MasterCard, STAR, Fiserv, Shazam, NYCE, and Pulse regulations
Excellent attention to detail and organizational skills
Proficient in MS Word and MS Excel
Ability to work in an environment with daily changes
Ability to be self-motivated and quickly learn new procedures
Must be able to work well with others, specifically with a team

Chargeback Analyst Resume Examples & Samples

Management of Wholesaler/Distributor Chargeback Payments through the ICS & SAP system
Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule (Daily, Weekly, Monthly) and process resubmissions
Research, troubleshoot and solve problems of broad complexity
Communicate with Channel Partners, Operating Companies, Distributors, and other areas within CSM via e-mail, conference calls, and visits to address and eliminate various drivers of dirty lines
Identify and implement process improvements and cost reduction
Assist Department members in communications with Distributors, and eliminate various drivers to dirty lines
Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity
Maintain monthly metrics on distributor accounts
Develop, create, run reports and perform trend analysis
Perform monthly audits and validate outgoing Op Co reports and internal data requests to ensure accuracy
Ability to make decisions while understanding the impact of actions, processes and problems across the department
Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc
Minimum of a BS/BA degree is required
Minimum of two (2) years of business experience is required
Minimum of two (2) years of experience in contracting, chargeback, and/or healthcare is preferred
Leadership, analytical and organization skills are required
Previous project management experience is preferred
Ability to manage multiple priorities successfully and work independently is required
Demonstrated project leadership experience is preferred
Strong overall knowledge of Microsoft Office Suite is required
Advanced proficiency with MS Excel (specifically vLookups and pivot tables) is required
Knowledge of ICS/Model N and SAP or other Accounts Receivable systems preferred
Position is located in Piscataway, NJ and may require up to 5% domestic travelContract Administration

Chargeback Analyst Resume Examples & Samples

Accurately process chargeback submissions within the Allergan’s Revenue Management System in a timely manner
Ensure timely delivery of chargeback processing and provide clear and open communication to team members, customers and account representatives
Work closely with the contract administration team to address and/or escalate issues with contract pricing disparities
Identify, monitor and minimize deductions. Maintain deduction level and processing objectives as determined by management
Create and maintain reports to track progress of deduction resolution on a monthly basis
Responsible for maintaining an effective customer focus: communicating with and providing chargeback activity and supporting documentation to external and internal customers
Participate and/or contribute to special projects as needed
Responsible for adhering to all company and departmental policies and procedures
Ability to work with and effectively communicate with all levels of Management
Must possess ability to work independently with minimal supervision

Chargeback Analyst Resume Examples & Samples

Responsible for detecting, preventing and investigating fraud and chargeback losses as well as increasing recovery efforts across multiple product types. Assist in fraud investigations by reviewing accounts and transactions and detecting fraud trends
Minimize potential losses by making decisions on chargebacks cases. Will be responsible for research and resolution of disputed charges while meeting required timeframes and guidelines with little to no follow-up. Researches, stores, retrieves, analyzes and produces information or data needed to carry out work activities
Correspond with payment processers, outlets, credit card companies and customers both in writing and via the telephone as necessary to resolve disputed claims. Develop chargeback cases by requesting proper documentation and additional information. Scan and process batches of media into the internal systems, including indexing and imaging
Assist in projects to implement new processes to reduce fraud and chargeback exposure
Use appropriate judgment on when to escalate significant issues to management for law enforcement involvement. Advise supervisor and management on credit card fraud prevention related problems, programs, and concerns and make recommendations to improve operations, anti-fraud processes and system enhancements

Chargeback Analyst Resume Examples & Samples

5+ years previous experience in dispute resolution management. Successful history of ensuring that chargeback responses are submitted properly and all required evidentiary, and technical conditions and requirements have been met to leverage payback of claims determined to be invalid
Successful history of recommending process improvements to proactively eliminate recurring issues
Displays business adaptability and responsiveness to changing business needs (business knowledge)
Utilizes analytical thinking to solve problems
Ability to prioritize, multi-task and adhere to deadlines. Acts with a sense of urgency and genuine passion for getting things done
Anticipates new challenges and develops long term plans and solutions
Bachelor’s degree in Business or Finance
Relevant experience in footwear or apparel industry
Familiarity with chargeback research and resolution; collecting and analyzing data and interpreting results
Computer literacy: MS Suite (Excel & PowerPoint) experience to analyze data, gather information and create reports to manage all complex dispute types

Chargeback Analyst Resume Examples & Samples

Independently determines root cause of Expedia, Inc. branded disputes, determines whether disputes are fraudulent and should be accepted, or can pinpoint the overall cause of the dispute if they are not fraud
Maintains professionalism in a constructive and positive manner while on company premises and/or while representing the Dispute Operations team, eCommerce Risk and Expedia, Inc
Demonstrated ability to successfully utilize internal and web based research tools, strong overall PC skills; Intermediate SQL
Proven track record of exceeding metrics and goals
2+ years in fraud investigation/analysis/detection or related field
Production work experience is strongly preferred
LI-RD1

Chargeback Analyst Resume Examples & Samples

Monitor, evaluate, investigate, and respond to disputes received by various clients
Efficiently research and present evidence to validate transactions
Maintain strict adherence to domestic and international chargeback rules and regulations
Provide a high standard of professional/caring/friendly service while maintaining or exceeding the established standards for chargeback productivity and quality
Perform link analysis on missed hostile fraudulent transactions as required
Resolves complex issues with little or no supervision or direction
Work with peers and leadership by communicating charge back anomalies, or fraud trends (based on received charge backs), and sharing ideas and information
Requires shift-work in 24 hour environment, including weekends and holidays
Associate Degree with 2-3 yrs of experience chargeback processing in Retail and Travel domain
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to speak effectively before groups of customers or employees of organization