Branch / Operations Manager Resume Samples
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Branch / Operations Manager Resume Samples
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JS
J Schaden
Jett
Schaden
837 Gerlach Court
New York
NY
+1 (555) 886 3312
837 Gerlach Court
New York
NY
Phone
p
+1 (555) 886 3312
Experience
Experience
San Francisco, CA
Branch Operations Manager
San Francisco, CA
Schaefer, Daugherty and Kuhic
San Francisco, CA
Branch Operations Manager
- Assists Branch Managers with Talent Management related activities
- Performs other duties and responsibilities as assigned. May perform some Branch Manager duties
- Develops formal Performance Plans for all personnel; implements review process to enhance performance against plan
- Provide training and coaching to the frontline staff on the operation aspects to ensure they work in accordance to the established procedure and process
- Supporting HQ initiatives that help develop, improve, or eliminate processes in order to create value and more effective and efficient support to the field
- Work with regional Controller and Branch General Manager to develop branch forecasts, financial objectives and business plans
- Develop and manage Branch Operations Budget and to explain and report on variances between budget and actual cost development on a monthly basis
Dallas, TX
Worldpac Branch Operations Manager
Dallas, TX
Tillman-Jenkins
Dallas, TX
Worldpac Branch Operations Manager
- Associates also have the responsibility to report violations of the Policies and procedures and report any safety concerns to their supervisor/manager
- Ninety percent of time spent directly managing Assistant Branch Operations Manager and 5 or more associates in warehouse and delivery
- Regularly prepares written memos to Regional Operations Manager and Human Resources and prepares associate counseling memos and performance appraisals
- Ensures safety procedures are followed and makes recommendations regarding safety issues
- Ensures cash management, replenishment, bin locations, returned merchandise and inventory errors are processed according to company standards
- All associates have the responsibility for following rules and guidelines set forth in the Company Policies, Procedures and Code of Conduct, as well as a moral obligation to look out for the safety and wellbeing of their fellow associates
- Makes recommendations for improvements to procedures
present
Chicago, IL
Am-jpms Chicago Branch Operations Manager
Chicago, IL
Harber, Durgan and Strosin
present
Chicago, IL
Am-jpms Chicago Branch Operations Manager
present
- Effectively manage performance and develop strong leadership team
- Act as the escalation point for sensitive client issues, working to resolve in a timely fashion and providing a satisfactory response to the Client
- Review and manage metrics to identify trends and areas for improvement
- Investigate opportunities to reduce costs, provide automation, and analyze fluctuations in key metrics
- Ensure timely and concise communication with key business partners and senior management
- Results oriented - execute tasks and initiatives effectively and efficiently
- Manage Operational Risk within team; assess risks and ensure adequate detective and preventative controls are in place to mitigate risk
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Virginia
Bachelor’s Degree in Business
Skills
Skills
- Employ good analytical skills to be able to research account information and resolve problems
- Employ good analytical skills to be able to research and resolve problems
- Strong attention to detail
- Builds a culture of performance management and accountability through operations disciplines. Drives and manages change
- Excellent customer service skills
- Ability to drive an automobile on company business
- Able to deal with frequent change, delays, or unexpected events
- Demonstrate knowledge of market and competition
- Demonstrate accuracy, thoroughness and attention to detail
- Be available to staff
12 Branch / Operations Manager resume templates
Read our complete resume writing guides
1
Branch Operations Manager Resume Examples & Samples
- Performs back-up for all operational functions as required by workloads and absences
- Works directly with home office personnel to coordinate branch-home office workflow
- Completes self-audit of branch procedures
- Assists Branch Manager with confidential matters and compliance visits and replies
- Assists Branch Manager with controlling expenses and operating at peak efficiencies
- Oversees ordering of supplies, purchase orders and postage usage
- Maintains accounting of branch petty cash
- May review branch invoices and operating statements
- Researches and resolves complex problems relating to client accounts and inquiries
- Assists Branch Manager in disseminating information at regular branch meetings
- Coordinate rent, facility, office maintenance and cleaning/security issues
- Recruits, selects, orients, trains and supervises branch operations associates
- In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files
- Reviews daily work of operations associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
- Ensures daily staffing levels and cross-training is adequate
- Coordinates registrations, continuing education, licensing, etc. of branch personnel
- Performs other duties and responsibilities as assigned. May perform some Branch Manager duties
- Comprehensive understanding of company policies and procedures and industry rules and regulations
- Investment concepts, practices and procedures used in the securities industry
- Human resource management principles and practices
- Handle stressful situations and lead others in providing a high level of customer service in a calm and professional manner, constantly projecting a Service 1st attitude
- Project a professional and pleasant appearance and demeanor to work with clients; utilize tact and diplomacy in dealing with customers in a deadline-driven environment
- Employ good analytical skills to be able to research account information and resolve problems
- Establish and communicate clear directions and priorities
- Utilize good interpersonal and verbal and written communication skills to deal with clients, financial advisors, support staff and home office personnel
- Establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes
- Effectively organize, manage, track and complete multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment
- Work independently, under minimal supervision
2
Branch Operations Manager Resume Examples & Samples
- Must have 1-2 years college coursed in Business/Finance; BS in Business/Finance a plus
- Must have 5 years branch office support experience; supervisory experience a plus
- Must have Series 7 and 63
- Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, production methods, and coordination of people and resources
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Personnel and Human Resources – Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits
- Economics and Accounting – Knowledge or economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data
- Knowledge of Exchange(s) Rules and NASD Regulations
3
AM Branch Operations Manager VP Resume Examples & Samples
- Provide leadership and oversight for daily operational tasks
- Effectively manage performance and develop strong leadership team
- Act as the escalation point for sensitive client issues, working to resolve in a timely fashion and providing a satisfactory response to the Client
- Investigate opportunities to reduce costs, provide automation, and analyze fluctuations in key metrics
- Partner with business, operations and technology colleagues for timely delivery of projects within scope, budget and time
- Diagnose, communicate and facilitate resolution of key issues and risks
- Team player with excellent organizational, multitasking and prioritizing skills
- Strong attention to detail and ability to work independently
- Minimum of 5 years operations management experience
- In-depth knowledge of financial products with an understanding of the attributes of investment products
4
Branch Operations Manager Resume Examples & Samples
- Understand HNW client expectations
- Ensure the appropriate “fit and finish” interactions, which impact clients
- Coach team and take ownership and accountability of client problems
- Teach staff to ask high gain questions, leading to deeper client discovery
- Set and reinforce professional standards regarding client communications
- Experience with CWM operating systems would be an asset
- Minimum 5 years Investment industry experience
- Ability to communicate about general investment, estate, financial, trust, taxation issues including economic conditions
- Strong knowledge of compliance and regulatory environment
5
Branch Operations Manager Resume Examples & Samples
- F.7 with at least 7 years' retail banking experience
- Passed HKSI 1, 7, 8 and IIQE 1, 2, 3 & 5 qualifications or equivalent
- Knowledge of related branch operations and procedures, system and technology
- Good verbal English, Cantonese and Mandarin
6
Branch Operations Manager Resume Examples & Samples
- Use their detailed front to back process knowledge in order to support daily branch business operational activity including overseeing and performing operational approvals
- Educate front-office staff on operational policy and procedure, provide support and advise on operational issues
- Solve problems and address internal and external client issues and complaints in accordance with firm policy and regulatory requirements. Manage requests as required and to varying levels of complexity, facing off with operational and cross functional areas to deliver timely and complete resolutions
- Perform supervisory functions and approvals and authorities as delegated by the Branch Manager
7
Branch Operations Manager Busia Resume Examples & Samples
- 01 JUNE 2011
- Confident and articulate
- High level of personal integrity and honesty
- Professional behavior and appearance
8
Branch Operations Manager Resume Examples & Samples
- Manage the day to day processing center to ensure operational excellence in a growing and dynamic environment
- Communicate, implement and ensure compliance with firm operational guidelines and policies, as well as support the branch operational risk and audit process
- Recruit, select, onboard, train and manage operational support staff
- Monitor client accounts and transactions
- Support and drive strategic firm and platform initiatives
- Identify and implement operational efficiencies
- Monitor and manage operational costs
- Identify and implement opportunities to grow or maintain client relationships
9
Branch Operations Manager Resume Examples & Samples
- Able to effectively communicate and implement change
- Thorough knowledge of administrative policies as contained in Sales Administration Manual as well as those of Operations; Human Resources; Compliance; Documentation; Finance; Commissions; and Continuing Education
- Approachable and adaptable
- Values development of others
- University degree or equivalent experience
- Canadian Securities Course (CSC), Conduct and Practices Handbook Course (CPH) are a requirement in order to be officially licensed
10
Am-jpms Chicago Branch Operations Manager Resume Examples & Samples
- Ensure timely and concise communication with key business partners and senior management
- Review and manage metrics to identify trends and areas for improvement
- Manage Operational Risk within team; assess risks and ensure adequate detective and preventative controls are in place to mitigate risk
- Results oriented - execute tasks and initiatives effectively and efficiently
- In-depth knowledge of the accounting for financial instruments
11
Branch Operations Manager Resume Examples & Samples
- Supervise operations staff: provide guidance and expertise in resolving problems or concerns; coordinate workflows; lead administrative staff meetings; identify the need and approve requests for continuing education
- Ensure that all applicable firm software is renewed
- Maintain customer and vendor files by updating with pertinent information
- Schedule, update and cancel firm staff meetings
- 7-10 years of experience with office management in a professional environment
- Experience working in the financial services industry is required
- Excellent typing, spelling, and proofreading skills
- Able to develop a network of resources
- Strong knowledge of principles and practices of personnel administration and office management
- Team player, able to work well with all levels of the firm, as well as with clients
- Works well under pressure and thrives in a fast-paced environment
- Able to work effectively with the highest standards of confidentiality and ethics
- Excellent follow-through
12
Branch Operations Manager Resume Examples & Samples
- Bachelor degree with 5 years banking experience
- Strong Control awareness and attention to detail
- Strong MS Office skills are essential
- Excellent interpersonal, written and verbal communication skills and the ability to be able to communicate and influence at an appropriate level
13
Branch Operations Manager Resume Examples & Samples
- Look after the day to day administration, operation and service of the branch
- Supervise Tellers to ensure they can accomplish their works on schedule with minimum overtime and clerical error, and to maintain an efficient production standard
- Act as a trouble shooter of the branch
- Provide training and coaching to the frontline staff on the operation aspects to ensure they work in accordance to the established procedure and process
- Develop and execute the branch service plan to maintain good service standard and fill up identified service gaps of the branch
- Ensure compliance adhesive for all staff
- Identify operation risk and recommend solutions
- Suggest process improvement
14
Branch Operations Manager Resume Examples & Samples
- Manage projects throughout life cycle from identification of problem through execution of solution
- Ensure that there is a clear focus on providing great customer service on every transaction
- Set clear, challenging but attainable goals for each direct report
- Ensure that the appropriate quality control systems and processes are in place in the origination of loans
- Demonstrate professionalism and integrity in all actions and behaviors
- Experience in strategic planning and execution
- Skill in examining and re-engineering operations and procedures
- Experience in formulating policy, and developing and implementing new strategies and procedures
- Solid understanding of the economics related to the origination, sale and servicing of residential mortgage loans
- Solid understanding of the risk elements related to the origination, sale and servicing of residential mortgage loans
- 5 years of direct, senior level leadership experience in a mid- to large-size residential mortgage banking business
15
Branch Operations Manager Resume Examples & Samples
- University graduate with min. 5-6 years work experience in banking operation, preferably in retail banking area
- Customer oriented and has min. 2-3 years experience in leading an operation or service team
- Excellent communication, interpersonal and problem-solving skills.Sound knowledge in local authorities (CBRC, PBOC, SAFE) regulations
16
Branch Operations Manager, BMO Nesbitt Burns Resume Examples & Samples
- Exceptional people and relationship management skills
- Proactively and professionally manages the support teams and the operational objectives of the branch
- Previous experience and a thorough understanding of the investment/security industry
- Able to create strong working relationships with partners in head office and across all lines of business
- Enjoys a client/business environment
- Branch Manager’s Course, and the Effective Management Seminar within 18 months of becoming licensed as a Supervisor
17
Branch Operations Manager Resume Examples & Samples
- Managing and Developing People
- Drive and Commitment
- Creates a positive branch business culture
18
Branch Operations Manager Resume Examples & Samples
- Preparation for client reviews
- Data base maintenance
- Marketing support
- Assisting advisors with individual clients and corporate 401K clients
19
Sky Branch Branch Operations Manager Resume Examples & Samples
- University graduate with min. 3-5 years work experience in banking operation, preferably in retail banking area
- Work knowledge of bank product and financial service transaction
- Excellent communication, interpersonal and problem-solving skills
- Fluent in both oral and written English
20
BB&T Securities Branch Operations Manager Resume Examples & Samples
- Observe and streamline processing of paperwork for customer transactions for efficiency and for meeting applicable guidelines
- Coordinate work of support positions located in branch including Branch Operations Coordinator(s) and often Sales Assistants
- Serve as the branch technology coordinator, acting as the initial point of contact for all technology-related issues arising in the branch
- Provide an example of superior client service, assisting clients physically in the branch in addition to ensuring proper “back room” management of client accounts and account activity
- Ensure proper correction of branch trade errors
- In the absence of Branch Complex Manager/Assistant Branch Complex Manager or "Designated Person to Explain Office Records," sign checks on behalf of the branch
- Associate’s degree or equivalent education and related training
- Two years of experience in an operational/support role
- Demonstrated attention to detail and organizational skills
- Financial Industry Regulatory Authority (FINRA) Series 7, 66, and insurance license(s)
21
Branch Operations Manager Resume Examples & Samples
- Responsible for managing, motivating, and mentoring a staff of branch operations employees involved with all administrative processes including order entry, contract administration, credit and collections, inventory procurement and management, logistics, and financial controls
- Monitor and direct the day-to-day activities of all department personnel to ensure all branch operations are running smoothly and efficiently
- Develop and coordinate activities related to continuous improvement of branch operations throughout business
- Partner with local sales management to develop a local business plan that is consistent with corporate objectives and local market conditions
- Ensure accurate and complete monthly close and contribute to the preparation of financial statements for branch operations
- Manage procurement processes and coordinate material and resources allocation
- Ensure warehousing and shipping functions are performed in a safe, orderly, and clean environment that facilitates the conscientious handling of product
- Share knowledge with the Director of Operations and other branches on effective practices, competitive intelligence, business opportunities and needs
- Assess local market conditions and identify current and prospective sales opportunities
- 7- 10 years proven experience as working an operations manager or similar capacity
- Strong working knowledge of general sales compensation practices
- Previous experience with financial planning and budgeting
- Ample knowledge of organizational effectiveness and operations management
- Familiarity with business and financial principles and practices
- Working knowledge of budgets, forecasting and metrics
- BS/BA in business administration or relevant field
22
Branch Operations Manager Resume Examples & Samples
- Accountable for financial performance, customer satisfaction, and branch policies and procedures
- Ensures the branch adheres to policies, objectives, and practices of the company
- Develops and maintains business relationships with customers
- Maintains financial records and budget
- Responsible for establishing performance measures and enhancing productivity
- Analyzes and evaluates business strategies in order to reach branch sales and service goals
- Has hiring and firing authorities
- Ensures branch has the tools and personnel needed to meet goals
- Leads and directs the work of others 70% of the time and may do production work 30% of the time
23
Director, Branch Operations Manager Resume Examples & Samples
- Administering company policies at the Branch level
- Acting as Field Liaison for the Region/Headquarters
- Developing and implementing efficient procedures throughout the Branch
- Supporting HQ initiatives that help develop, improve, or eliminate processes in order to create value and more effective and efficient support to the field
- Coordinating Associate activities, including where applicable large case support, new business liaison (NOC) and special support needs
24
Branch Operations Manager Resume Examples & Samples
- Managing staff workflow, including supervision of Reception, Mailroom, Workstation Support, Administrative Support and other positions based upon the size and characteristics of the Branch
- Facilitating communications within the Branch/Region
- Interfacing with the DMs on issues of performance, workflow, and operating procedures
- Acting as a resource by sharing time and expertise to assist HQ in the development of new programs and serving on committees
- General administrative responsibilities
25
Branch Operations Manager Resume Examples & Samples
- Recruits, tests, selects, orients, trains and supervises operations support associates in multiple branches
- Handles all administrative matters in the hiring/termination of FAs, and FA Trainees, and their transition in and out of the branches
- Conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates (Complex Manager may be involved), and maintains local associate files
- Reviews daily work of associates; Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
- Conduct staff meetings at all complex locations
- Coordinates registrations, continuing education, licensing, etc. of personnel
- Keeps records of all complaints and ensures all E&Os are filed and responses are completed
- Keeps Complex Manager apprised of all appropriate matters, and assists with disseminating information to associates
- Acts as Resident Manager or Rep in Charge when circumstances require
- Participates in the physical establishment of complex expansion ventures such as satellites or new branches, as well as existing branch moves
- Monitors SAS alerts and handles any necessary follow-up
- Assists Complex Manager with controlling expenses and operating at peak efficiencies
- May assist in the development and monitoring of office revenue and expense budgets; May track, review and approve expense reports, marketing allowances/expenses and other complex expenses/charge backs
- May assist Complex Manager in managing their book of business
- May be responsible for ensuring compliance with firm and regulatory policies and procedures
- May oversee office maintenance, cleaning and security issues
- Performs other duties and responsibilities as assigned; may perform some Complex Manager duties
- Employ good analytical skills to be able to research and resolve problems
- Bachelor's degree (B.A.) from four-year college or university in related field and three (3) to five (5) years Administrative Manager experience in the financial services industry
26
Branch Operations Manager Resume Examples & Samples
- Reviews daily work of operations associates
- Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow
- Bachelor’s degree (B.A.) from four-year college or university in related field and three (3) years experience in the financial services industry, preferably including related operational management and supervisory experience
27
Branch Operations Manager, NAS Resume Examples & Samples
- Previous P& L Management Experience
- Positive mental attitude
- Self-motivated, self-starter
- Competitive
- High Energy
- Professional and punctual
28
Branch Operations Manager Resume Examples & Samples
- Managing staff workflow, including supervision of reception, mailroom, workstation support, administrative support and other positions based upon the size and characteristics of the branch
- Administering company policies at the branch level
- Acting as Field Liaison for the region and headquarters
- Facilitating communications within the branch and region
- Managing day-to-day branch operations
- Interfacing with District Managers (DMs) on issues of performance, workflow, and operating procedures
- Coordinating Associate activities, including where applicable, large case support, new business liaison (NOC) and special support needs
29
Branch Operations Manager Resume Examples & Samples
- Ensures that the field productivity tools and library of standards and processes are utilized effectively
- Follows up on customer satisfaction issues and drives resolution. Provides leadership by demonstrating a focus on achieving customer satisfaction
- Assists the Branch General Manager in preparing the annual strategic and financial operating plan
- Develops and builds contractor, customer, consultant, and subcontractor relationships in the community
- Assists Sales with managing key customer relationships (account management). Attends all scope reviews on Must Win opportunities
- Assists Branch Management, Sales, Branch Installation Managers, Branch Team Leaders and Truck-based Service Managers in the review and interpretation of contract terms and conditions
- Coaches teams on managing project risks, resolving customer conflicts and developing project recovery plans
- Promotes the securing of PSA scope expansion, L&M growth and change orders. Minimizes installation back charges, equipment CCOQ’s and customer call backs
- Builds a culture of performance management and accountability through operations disciplines. Drives and manages change
- Ensures compliance with the Building Efficiency Safety Program for employees and subcontractors
- Ensures compliance with state, local and Federal legal requirements and ensures that truck based services and the project’s business is conducted with the highest ethical standards
30
Banking Branch Operations Manager Resume Examples & Samples
- 2 years cash handling experience (required)
- 1 year Supervisory experience in a cash handling position (required)
- 1 year customer service experience (required)
- At least 1 year of banking experience (preferred)
- HS Graduate or Equivalent Experience
- Builds a professional environment on the teller line and instills a customer service mind-set in tellers
- Create and foster a cohesive team and promote a positive work environment Demonstrates a general working knowledge of the Banks products and services Ensures that branch is operationally sound and is current with Santander Bank policies and procedures
- Exhibits a strong knowledge of all teller policies and procedures Must be able to multitask and juggle competing priorities while successfully meeting objectives and goals
- Serves as the role model for delivering personal World Class Service and ensures the same from teller staff
- Strong computer knowledge and Windows skills required. Strong interpersonal, communication and organizational skills. Uses good judgment in applying procedures and granting exceptions balancing the need for compliance and good customer service
31
Branch Operations Manager Resume Examples & Samples
- 10 years of experience in the industrial gas industry or related managerial experience
- Ability to function independently and make logical, rational decisions in a wide variety of situations
- Ability to communicate well with customers, employees, and management. Must possess excellent written and verbal skills
- To become proficient in Word, Excel, Lotus Notes, PowerPoint, AS400, and CU
- Possess in-depth knowledge of cylinder gases and processes of each
- Strong organization skills
- Must be knowledgeable in all regulatory agencies including, but not limited to, FDA, DOT, LCU, OSHA, and EPA
- No DUI/DWI or other alcohol (driving) related convictions within the last ten (10) years
32
Branch Operations Manager Resume Examples & Samples
- Acting as Field Liaison for the Region / Headquarters
- Facilitating communications within Branch/Region
- Interfacing with the DMs with issues of performance, workflow, and operating procedures
- Acting as a resource by sharing time and expertise to assist HQ in the development of new programs and serving on committees,
33
Branch Operations Manager Resume Examples & Samples
- Completion of at least one year of active service in Santander
- Completion of at least nine months in current position
- Be in “Good Standing”
34
Branch Operations Manager Resume Examples & Samples
- Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Management of Personnel Resources – Motivating, developing and directing people as they work, identifying the best people for the job
- Time Management – Managing one’s own time and the time of others
- Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Monitoring – Monitoring/assessing performance to make improvements or take corrective action
- Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures
- Persuasion – Being able to persuade others to change their minds or behavior
- Thorough knowledge of all Stifel investment products or the resources to obtain this knowledge
- IBM or compatible desktop and/or laptop computer
- General knowledge of MS Office software
- Multiple-line telephone
- 10 key calculator (by touch)
35
Branch Operations Manager Resume Examples & Samples
- Training & Staff Development
- Bachelor's degree (B. A.) from four-year college or university; or six to eight years related experience and/or training; or equivalent combination of education and experience
- Originator's license as required by state
36
Branch Operations Manager Resume Examples & Samples
- Monitors fiscal performance of the branches as compared to budget
- Controls branch expenditures and costs
- Compiles, stores, and analyzes production data and makes adjustments so that customer needs are met and customers are retained
- Works closely with Branch manager to manage the Branch cylinder filling operation including staffing, training, production scheduling, quality control, safety and compliance with Federal, State, and local regulations and codes (FDA, GMP, OSHA, DOT, etc.); and signs and certifies filling records
- Ensures customer inquiries related to billing problems, cylinder balances, order status, time of delivery, etc. are promptly and courteously handled, providing follow-up as necessary
- Manages and assist with the maintenance of adequate inventory levels
- Coordinates maintenance and repair of equipment and facilities and maintains files on equipment maintenance and production
- Ensures disciplinary issues and performance deficiencies are properly discussed, documented in a timely manner, and forwarded to individuals personnel file
- Consults with Human Resources regarding personnel issues
- Bachelor’s degree from four-year college or university required; and/or 5+ years of related experience and/or training; or equivalent combination of education and experience
- 7 - 10+ years of experience in the welding industry and/or sales, preferably both
- 3+ years of supervisory experience, with demonstrated ability to effectively manage a wide array of personnel issues, such as coaching, disciplinary action, performance reviews, etc
- Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail
- Knowledge of corresponding geographical area
- Must be able to work flexible hours to meet customer needs and management expectations
- Ability to read and comprehend material safety data sheets
- Ability to work independently and under some pressure to meet deadlines
- Must be able to work with a wide variety of people with different personalities and backgrounds
37
Branch Operations Manager Resume Examples & Samples
- Ensure all purchasing activities for the branch are executed per company policies and procedures; oversee all accounts payable activities, including expense, inventory and freight invoices, and debit memos
- Manage collections process, maintain overall responsibility for outstanding invoices; manage internal audit process as necessary
- Reliable, organized and attentive to detail
- Financial acumen
- Accounting, auditing and inventory experience preferred
- Performing some financial calculations and generating reports
- Good driving record required
38
Branch Operations Manager Resume Examples & Samples
- Ensure customers are provided with exceptional service at all times
- Oversee daily operations of branch to ensure standard operating procedures are followed
- Error resolution
- Direct supervisory functions of Customer Service Representative and Teller staff including
- Maintain good punctuality and attendance to work
- Oversee Bankers Insight (branch goals, on-boarding, KPI’s)
- Knowledge of new account and teller operation procedures
- Knowledge of banking regulations
- Business development skills
- Ability to work as a teller and customer service representative
- Design workflow and procedures
- Identify and resolve problems in a timely manner
- Respond promptly to customer needs
- Speak clearly and persuasively in positive and negative situations
- Set expectations and monitor delegated activities
- Be available to staff
- Demonstrate accuracy, thoroughness and attention to detail
- Demonstrate knowledge of market and competition
- Conserve organizational resources
- Follow policies and procedures
- Exhibit sound and accurate judgment
- Able to deal with frequent change, delays, or unexpected events
- Ability to drive an automobile on company business
- Photocopy Machine
- Facsimile Machine
- Coin sorter/wrapper
- Currency counter
- Check Protector
- Automatic Teller Machine
- 2 wheel-4 wheel dolly
- Telephone
- Automobile
- Staff supervision
- Drive an automobile
- Work long hours when necessary
- Minimum two (2) years teller operations experience and new accounts experience
- Minimum two (2) years experience in a leadership role such as Head Teller, Assistant Branch Manager, or equivalent
- 6 months business development/sales experience or training
39
Worldpac Branch Operations Manager Resume Examples & Samples
- Responsibilities include interviewing, hiring and training associates; planning, assigning and directing work; conducting performance appraisals and recommending pay increases; recommending rewards, conducting associate counseling and disciplinary actions, addressing complaints and resolving problems when possible
- Instills and maintains a customer service oriented philosophy in all conduct of self and subordinates
- Prepares annual operational budget for submission for approval
- Responsible for all monies collected from customers as well as petty cash and will call funds
- Inspects physical condition of warehouse and equipment, including delivery vehicles
- Associates also have the responsibility to report violations of the Policies and procedures and report any safety concerns to their supervisor/manager
40
Branch Operations Manager Resume Examples & Samples
- Lead, manage, organise and develop site operational activities to meet overall SBU operational targets
- Responsible for implementation of all EHSQ aspects, local EHS directives and standards based on implementation of Responsible Care Management System for BASF Group and Group Directives
- Ensure “License to Operate”
- Ensure that Branch Warehousing and Distribution of Refinish products is aligned to BASF Guidelines and is cost effective
- Accountable for optimal inventory levels within the Branch at all times
- Responsible for all Facility Management topics at the Branch
- Provide leadership and management to direct reports through effective objective setting, delegation and communication
- Tertiary qualification in business administration or logistics and supply chain
- Previous team management experience required
41
Branch Operations Manager Resume Examples & Samples
- Ninety percent of time spent directly managing Assistant Branch Operations Manager and 5 or more associates in warehouse and delivery
- Carries out management responsibilities in accordance with the organization’s policies and applicable laws
- Regularly prepares written memos to Regional Operations Manager and Human Resources and prepares associate counseling memos and performance appraisals
- Responsible for the overall direction, coordination and evaluation of this unit
- Confers with customers and department heads to evaluate, promote and provide improved and expanded services in the area
- Develops plans for efficient use of resources (materials, equipment and associates)
- Follows operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current
- Makes recommendations for improvements to procedures
- Ensures repairs are made and submits requisitions for replacement of equipment if needed
- Confers with department heads to ensure coordination of warehouse activities with activities of other functions such as production, sales, records control, purchasing and human resources
- Ensures cash management, replenishment, bin locations, returned merchandise and inventory errors are processed according to company standards
- Participates in planning personnel safety, training and building protection activities
- Ensures safety procedures are followed and makes recommendations regarding safety issues
- All associates have the responsibility for following rules and guidelines set forth in the Company Policies, Procedures and Code of Conduct, as well as a moral obligation to look out for the safety and wellbeing of their fellow associates
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Branch Operations Manager Resume Examples & Samples
- Positive mental attitude
- Self-motivated, self-starter
- High Energy
- Ability to thrive in a fast paced environment
- Professional and punctual
43
Branch Operations Manager, Nelspruit Resume Examples & Samples
- Oversee the order management process and CSO activities
- Develop and manage Branch Operations Budget and to explain and report on variances between budget and actual cost development on a monthly basis
- Industry relevant experience, specifically in an Operations Management role
- Excellent computer literacy (MS Office), SAP experience preferred
- Knowledge of business and management principles; financial and accounting principles and practices
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Branch Operations Manager Resume Examples & Samples
- Ninety percent of time spent directly managing Assistant Warehouse Manager and 5 or more associates in warehouse and delivery
- All associates have the responsibility for following rules and guidelines set forth in the Company Policies, Procedures and Code of Conduct, as well as a moral obligation to look out for the safety and well being of their fellow associates
- Delivery routing experience preferred
45
Branch Operations Manager Resume Examples & Samples
- Lead and manage a team of branch operations staff to provide effective operational, sales & compliance support in the control functions of the branch
- Control keeper of the branch, ensuring compliance with all control processes and procedures
- Ensure branch fully complies with applicable legislation related to business operations (e.g. operating standards, regulations, institutional policies & procedures and local regulations)
- Ensure branch operational processes are properly understood by all branch operations staff with appropriate controls in place at all times
- Disseminate information and changes in processes to staff as necessary
- Perform all required “checker” functions and “day 2” checks
- Reviews daily, weekly monthly and other periodical control processes (Departmental Controls Functional Checklist)
- Responsibility for implementing timely corrective actions if Internal Audit or Branch Oversight Function reviews
- Utilise audit/control process to keep fraud/operating losses at a minimum without affecting sales process and maintaining high levels of customer satisfaction
- Adhere to all applicable requirements established by Citi to ensure they are fully committed to its AML/CTF and/or sanctions compliance responsibilities as set out in the relevant Citi Global, Regional and/or Australian AML/CTF and/or Sanctions Policies, Procedures, Standards, Directives and Programs
- Ensure escalation and resolution of client complaints including engagement with the Customer Advocacy Unit by managing troubleshooting and inquiries, Interdepartmental and Interbank queries as it relates to the customer
- Works with the Area Manager to mutually support and strengthen branch controls and compliance
- Provide training & coaching to the frontline staff on the compliance and operation related areas to ensure they work in accordance with the established procedures & policies
- Coach the service team through providing constructive feedback, guidance and support
- Monitors and continuously improves levels of service provided by Teller staff, where applicable to branch
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Branch Operations Manager Resume Examples & Samples
- Manages the delivery of customer first service excellence
- Responsible for the administration of sales, service, operational efficiency, risk applications, internal control and Human Resources management activities to meet bank objectives for the branch
- Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees
- Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships
- Reports to the Retail District Executive
- Analyzes branch expenses and implements strategies to reduce overhead
- Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank
- Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures
- Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships
- Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities
- Takes responsibility for delivering Customer First Service Excellence which meets and exceeds the customers’ expectations
- On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence, to develop new business and to retain
- Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence
- Minimum of 1 year of sales management in banking or financial services environment or 7+ years of experience in retail sales management
- Graduation from a nationally recognized sales management trainee program
- Proven capacity to manage a sales process within an incentive based environment
- Leadership skills and demonstrated experience mentoring and developing a team
- At Least 7 Years Specialized Knowledge Ability to manage, supervise, instruct and coach
- Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit
- Understands all appropriate policies and procedures and process that impact work activities
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Branch Operations Manager Resume Examples & Samples
- Supervises the SKY BOMs & Servicing Centre
- Control keeper to ensure compliance with all control processes and procedures
- Ensures that KYC processes at account opening to comply with local laws and AML policy
- Ensures the delivery of excellent customer service
- Assists the Branch Manager with day-to-day operations within the branch
- Reports all suspicious cases to Compliance through the Money Laundering report
- Reviews and ensures compliance with all relevant legal and corporate policies governing each business unit
- Reviews audit trail reports
- Manages troubleshooting and inquiries from Customer Complaint Units
- Performs account opening document checks (ID and account opening form)
- Acts as counterpart to internal and external audits, and ensures that corrective action plans and target dates are adequate and reasonable to address the findings and exceptions raised
- Liaises with the branch manager to mutually support and strengthen branch controls and compliance
- Provides necessary coaching to sales staff by working with the Branch Manager if required for proper sales processes, risk explanation, etc. to avoid customer complaints with regards to insufficient products information, etc
- Monitors and continuously improves levels of service provided by Servicing Staff
- Handles and controls irregular transactions and incidents
- Focus on service engagement & operation fulfillment
- Provides directions & supervisions on risk profiling control
48
Branch Operations Manager Resume Examples & Samples
- 3 years of cash handling experience
- 2 year of supervisory experience in a cash handling position
- 2 year of customer service experience
- 2 year of banking experience (preferred)
49
Branch Operations Manager Resume Examples & Samples
- Plans, organizes, and implements the necessary controls and measurements to insure efficient, cost-effective manufacturing operation that obtains its objectives in the area of Productivity, Cost, Quality and Customer Satisfaction
- Executes and maintains operating budget, measures results against plan and develops actions to correct any deficiencies. Reviews monthly results, communicates results to all plant personnel to keep them informed and involved
- Provide information to Manager and Houston as required, for forecasting targeted business, changes to annual forecast, how we can convert particular business, what we don’t have, etc
- Reviews sales and operation performance each month and reports findings to Branch Manager and/or Houston. Assesses performance against plan and takes corrective action as needed to improve performance
- May accompany outside sales persons on routine sales calls on accounts to position the company as a leading edge organization in Customer Satisfaction
- Sets annual goals and objectives for subordinate and participates in the development of individual performance plans
- Responsible for manufacturing area safety, health and environmental policies and procedures implementation; ensure monthly audits are conducted and develops corrective action as required
- Develops formal Performance Plans for all personnel; implements review process to enhance performance against plan
- Adhere to Travel & Entertainment Policy and budget requirements
- Ensures outside salespersons follow up with customers for returns or problems, issues and concerns; may travel to customer’s location as necessary to investigate quality problems
- Implements Company policies and procedures including, but not limited to, personnel, financial, safety, environmental, quality and salary administrations
- Is active participant in all quality issues and stays abreast of customer, manufacturing & supplier issues
- Develops strategy to be single-source supplier of all fluid sealing products for customers and administers program to attain company’s strategic position
- Develops plans and activities to ensure facility becomes and maintains ISO-9002 certification, including Quality policies, procedures, instructions, training and documentation
- Implements, communicates and develops means and methods to keep employees informed, involved and active participants in the ownership of the processes
- Supply Houston with information to prepare HBR and quarterly business review reports for TriMas
- May purchase or approve purchase of all raw materials and MRO items to ensure minimal inventory levels are maintained and best cost, service and delivery are obtained
- Work with Manufacturing Management, Quality Management and Customer Service Representatives to review Customer specifications for improvements; follow up with Customers to implement changes
- Provide market information back to Houston as to the Company’s competitive position, new trends, pricing, new Customer needs and value-added services
- Communication skills which include the ability to negotiate, motivate, persuade others
- Conflict Resolution & Problem Solving Skills
- Leadership skills sufficient to inspire a group of individuals to function as a team to obtain optimal results
- Knowledge of Computerized Information Systems
- Bachelors’ degree desirable or 5 years’ equivalent experience within a fast paced manufacturing environment
- 3 years successful experience in a Manufacturing Management role
- Able to travel distances in automobile or airplane
- Visual acuity to process information
- Knowledge of fluid sealing industry,
- ISO requirements for gasket and fastener industry
- Commercial/Sales ability
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Branch Operations Manager Resume Examples & Samples
- 5+ years demonstrated success in leading teams, including remote employees, as evidenced by the achievement of required results and high employee engagement
- 5+ years experience in logistics, operations, distribution and/or customer service
- Demonstrated experience in asset management
- Proven ability to work with and present to senior leadership
- Demonstrated interpersonal skills with the proven ability to motivate teach and coach individuals from diverse backgrounds and technical skills
- Demonstrated computer skills and knowledge of planning systems
- Proven ability to set performance goals and achieve desired metrics
- Proven ability to drive high customer service levels, inventory control, cost reduction and quality compliance
- Proven Financial Acumen including management of Profit & Loss (P&L)
- Bachelor’s degree in Business Administration. Prefer MBA
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Branch Operations Manager, NAS Resume Examples & Samples
- 5-7 years of managerial, technical and sales experience in HVAC or related field
- Knowledge of mechanical systems
- Computer skills; competent in MS Word and Excel
- Successful track record
- EPA Certification Required
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Branch Operations Manager Resume Examples & Samples
- Manages dedicated delivery processes and carrier services. Partners with support staff to ensure compliance with all DOT regulations
- Manages fleet resources to meet daily customer service delivery requirements
- Manages slotting and storage layout for optimum efficiency
- Ensures safety and security of associates, facility, equipment, and inventory. Ensures compliance with processes and procedures to maintain accurate inventory levels and prevent shrinkage
- 5-10 years experience preferred, specifically in distribution center facilities
- Knowledge of Microsoft applications (e.g. Excel)
- Experience managing a group or team of individual contributors and/or indirectly supervises support staff
53
Branch Operations Manager Resume Examples & Samples
- Cost management for P&L, customer service, overall operational support for the sales force
- Order fulfillment surveillance, supporting sales, inventory surveillance and warehouse management, order processing, material management, customer interface, build strong customer/supplier relationships
- Work with branch to meet or exceed budgeted total sales, GE sales and margin objectives
- Interface with key suppliers to develop & maintain good relationships
54
Branch Operations Manager Resume Examples & Samples
- Manages the day-to-day operations of all ops yard positions, focusing on safety and efficiently preparing units for rental/sale
- Based on demand and forecast of units, will assign and schedule team to maximize time and crease available units based on upcoming demand
- Will monitor all costs and production to ensure effective use of resources and time
- Will coach, train and mentor team to focus on safety, efficiency and high performance
- Will be responsible to conduct safety audits and training
- Develops new processes and procedures with a focus on safety and efficiency to prepare units to go to rent. May also oversee the scheduling of supplies for the Ops Yard
- Computer, telephone and electronic office equipment
- MS Office Suite
- Welder and Forklift, if needed
- Yes – Yard and Production Employees (Welder, Forklift Operators, Yard Workers and Leads)
- High School Diploma or equivalent, some college preferred
- 3 Years of leadership and operations experience
- Knowledge in MS Office Suite, including Excel
- Ability to multi-task effectively
- Knowledge of OSHA and state specific safety regulations
- Welding experience or welding certificate
- Forklift Certification preferred
- Communicate clearly: verbal and written
55
Branch Operations Manager Resume Examples & Samples
- Overseeing the product distribution, storage, sales, and service activities of the location
- Monitoring the performance of the location including financial performance and growth, customer growth and retention, customer satisfaction, and safety compliance
- Managing the inventory, fixed assets, and receivables
- Recruiting, training, and developing employees with a focus on safety
- Bachelor’s degree (preferred) or equivalent work experience
- At least 3 years of business and/or operational experience
- Delivery, sales, and general management experience desired
- Ability to provide strong leadership through coaching and mentoring with a focus on customer service and safety
- Ability to motivate employees in a challenging and dynamic business environment
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Injury & Violence Prevention Branch Operations Manager Resume Examples & Samples
- Planning and managing multi-faceted and specialized projects involving multiple work units
- Leadership and coordination of administrative office staff
- Interpret and explain policies, regulations and programs
- Working in Public Health – preferably, in the areas of injury and violence prevention
- Project accounting and monitoring for federal grants
- Budgeting and financial reporting
- Experience in Microsoft Office software is required
- * DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS ***
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Branch Operations Manager Resume Examples & Samples
- Overall responsibility for all branch operations functions including but not limited to: cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, margin, distribution of wire traffic, home office reports, maintenance of order tickets, client correspondence, and other documents consistent with retention requirements
- Supervising and training all support staff (Private Client Assistants and Operations Assistant) members to ensure that Financial Advisors and clients receive superior service consistent with Janney policy and SRO rules. Specific supervisory tasks include but are not limited to
- Computer skills in Word, Excel, and Powerpoint; Outlook and Access a plus
- Able to work effectively in a fast paced, deadline oriented environment
- Able to work effectively as part of a team
- High ethical standards
- High School diploma, Bachelor’s Degree preferred
- Series 7, 9 and 10, 63 and 65, or 66
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Branch Operations Manager Resume Examples & Samples
- Supervises all Customer Service Representatives in the Branch office
- Directs the transaction activities of CSRs ensuring the seamless, efficient delivery of teller banking services
- Handles the staffing, counseling, and performance management of all CSRs
- Assures balancing guidelines, compliance and security are not compromised
- Leads the teller staff in customer service excellence and sales referrals
- Reports to the CBM or CBAM
- Actively participates in the development and retention of team members
- Approves overrides for the CSR staff
- Counsels CSRs, prepare disciplinary notices, write and deliver performance appraisals
- Ensures that CSRs are following procedures and assist in complying with CSR standards
- Helps reconcile Branch settlement differences
- Works with CSRs to be sure that policies and procedures are understood and followed
- Manage the branch in the absence of the CBO as directed
- Responsible for ensuring that the teller line runs smoothly
- Ability to coach and counsel staff to their optimum performance
- Ability to resolve customer issues in a timely manner
- Demonstrates a general working knowledge of the Banks products and services
- Exhibits a strong knowledge of all teller policies and procedures
- Understands check cashing procedures and CSR standards and assures that the CSR staff is performing accordingly
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Branch Operations Manager Resume Examples & Samples
- Responsible for the onsite assessment of branch performance and adherence to plays and standards and directly responsible for the creation and implementation of branch level corrective action plans
- Responsible for training and coaching where appropriate, tracking results of specific action items and holding field leadership accountable for promptly addressing issues
- Responsible for assisting in the implementation of new initiatives, as requested
- Conducts bottom quartile branch operational audits, quality and operation assessments and develops corrective action plans on sight
- Conducts associate quality audit ride-alongs
- Coaches to process and safety standards as well as tools during branch visits – or during new branch set up or for new branch leadership. Partner with training team to deliver branch standards and tools training (as requested by division leadership)
- Follows up with branches to ensure continued action plans are in place and previous action items have been successfully resolved
- Escalates issues related to regulatory and safety standards to the appropriate individuals through inspection of branches and vehicles
- Reviews and monitors quality assurance audit scores and establishes accountability system that ensures compliance with the program within the division
- Implements new initiatives. Mostly accomplished during branch visits but may also include conference calls or attending branch, region or division meetings
- Review and assess reports and scorecards and provides recommendations to Division Field Directors, Corporate and Field leadership on areas of improvement opportunities (Process Improvement) operational improvements
- Regularly required to:◦Sit, stand and walk
- Noise level◦Low to moderate
- Adverse Conditions◦Minimal
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Branch Operations Manager Resume Examples & Samples
- High School Diploma/GED required; Bachelor’s degree preferred
- 5 or more years of experience
- Compliance Certification preferred
- ATM support (settlement, service tickets) and ATM project management (relocation, installation, upgrades)
- Experience with process improvement and streamlining functions
- Experience with developing employees and helping them achieve their goals
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Branch Operations Manager Resume Examples & Samples
- Increase quality of loan files and reduce rush requests via the proactive and regular management of the loan pipeline; evaluate and oversee loan channel on a daily, weekly, and monthly basis
- Monitor and manage production metrics for team; effectively balancing work load so that processors meet production goals
- Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met
- Ensure that Underwriting and Funding requirements, processes, and standards are understood by the team in order to prevent delays and other issues with loans
- Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect
- Hire, train, coach, discipline and exit team members
- Provide training and guidance to employees related to disclosures, use of internal Company systems, and branch logistics and procedures
- Resolve issues related to files, Branch employee relations, and systems
- Review and approve files and supporting documentation for completeness
- Respond to and coach team members on issues that represent higher risk/fall outside of scope of responsibility
- Identify and escalate potential fraud issues
- Partner with training team to ensure compliance with state-specific and federal consumer mortgage lending laws
- Ensure compliance and take action required to address audit findings
- Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements
- Manage non-production and administrative support staff
- Participate in regular branch, district, or regional staff meetings
- May assist with processing loans when volumes require additional resources
- Perform other duties as necessary
- High school diploma required, some college courses/technical training preferred, along with eight years total work experience in progressively responsible positions in mortgage loan processing, with some time spent in management/supervisory-level position(s) preferred
- Strong knowledge of overall mortgage lending processes, including Underwriting, Funding, and Loan Processing, conventional/FHA, USDA VA and Bond Program underwriting loan requirements, regulatory compliance and asset protection
- Strong knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.)
- Strong knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls
- Results and metric driven, capable of motivating a team to reach goals and drive initiatives
- Manage multiple priorities in a deadline-driven environment; leads with a strong sense of urgency and responsivenes
- Ability to be patient and train less experienced team members, respond to questions and build capability
- Ability to clearly communicate issues and expectations
- Strong management and critical thinking skills, including the ability to evaluate facts and data to draw conclusions
- Prior experience using internal data entry systems, Microsoft Word, PowerPoint, and Excel
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Branch Operations Manager Resume Examples & Samples
- 3-5 years of Management and directly related experience in title and escrow matters; title underwriting knowledge and ability to negotiate title clearance
- Proven leadership and solid administrative skills
- Excellent customer service skills mandatory
- Support the Company's priorities and preferences
- Strong analytical and negotiating skills
- Participative management style; advocate teamwork
- 3-5 Years of Management/Supervisory experience; directly related experience in title and escrow matters; Experience with business to business development
63
Branch Operations Manager Resume Examples & Samples
- Responsible for charter wide enforcement of department, bank, and corporate operating procedures, directives, regulatory compliance, and practices
- Recommends modification of established procedures when needed
- Provides operational support and guidance to Branch Managers when required
- Performs the role of Physical Security Officer for the Charter
- Performs risk assessments and establishes/enforces security and emergency procedures
- Provides support to ISP Coordinator for functional department(s)
- Conducts quarterly audits at each branch location for various areas of risk
- Researches and investigates differences and/or exceptions
- Takes corrective action as needed
- Interfaces with corporate operational teams to support branch operations as needed
- Motivates, informs, educates, and develops branch employees
- Leads training efforts
- Assists Branch Managers with Talent Management related activities
- Leads recruiting efforts for branches, including screening applications, interviewing candidates, and recommendations for hire
- Supports Branch staffing levels with the supervision and scheduling of float staff
- Resolves non-routine problems with specialized knowledge
- Demonstrates considerable judgments and has authority to act
- Budget accountability; signature authority for purchase orders, vendor contracts, etc
- Applies comprehensive concepts across fields
- Supervises work flow of a team
- Establishes procedures and guidelines within department
- Bachelor degree or equivalent
- Proven ability to manage and coordinate the activities of a group; understands the importance of maintaining security of bank assets and complying with all department, bank, and regulatory policies
- Is required to work weekends and evenings as dictated by operational needs/projects
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BCU IT Branch Operations Manager Resume Examples & Samples
- Create, design and implement short and long-term strategic plans to make certain network capacity meets existing and future requirements for BCU branches
- Provide transparency and reporting on branch network performance
- Work closely with internal IT and business teams to validate approaches and gain support of plans
- Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
- Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement for the switching, routing and wireless equipment as well as IT equipment for branch opens, moves and remodels
- Negotiate and manage the relationships with vendors, outsourcers, and contractors to secure network products and services
- Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
- Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent network activities
- Plan, procure, provision and implement the network equipment for required day-to-day branch operations and the opening, remodeling and moving of branch offices
- Ensures resources are properly prepared for complex technical tasks across the network infrastructure and offsite at the branch offices
- Direct branch technology team, providing technical leadership, growing skills and building skills redundancy within the team
- Demonstrated experience leading and supervising technical teams
- Troubleshooting DEMARC extensions
- Rack and mount switches, MIBs, UPSs, WiFi hardware
- Low voltage cabling and port patching
- Experience working with managed services vendor to stand up circuits at branches
- Experience working with managed services vendor to stand up copper and fiber circuits
- Experience designing IT equipment/telco hand-off to patch panel requirements, configuring workstations, telephones, laptops, mobile devices and printers
- Experience working with and troubleshooting digital displays, TVs, touchscreens, financial equipment (IP/network connectivity) and configuring a full service branch
- Experience building and configuring a full service branch
- Working experience with Active Directory, DHCP, DNS, Group Policy, Printer Configurations
- Experience with Computer Imaging Process (PXE Settings)
- Receipt Printer Configuration
- Desk Phone Configuration
- Configuring and Setting up security systems at branches
- Demonstrated experience working with Site Questionnaires, reviewing data and electrical outlets, collaborating with Telcos on Site Surveys, reviewing DEMARC extensions and inside cabling
- Outstanding organizational, communication, interpersonal, relationship building skills conducive to team development
- Configuring and troubleshooting IP/network connectivity with security systems and verifying camera and associated equipment
- Demonstrated experience working with Site Questionnaires, identifying data and electrical outlets, following IT security standards for equipment placement, lock boxes, port protection, collaborating with telco vendors for circuit orders, site surveys, site equipment verification, port/equipment testing and turn-up, identify DEMARC (fiber/copper) extension requirements and confirming network topology requirements as well as low voltage cabling requirements, procurement and supervision of vendors completion based on time, cost and quality
- Experience with Switch (Cisco) Configuration
- Circuit Turnup
- Wireless Configs(Controller and Access point). Preferably Aruba
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Branch Operations Manager, NAS Resume Examples & Samples
- Associate’s degree (A.A.) or equivalent education from a two-year college or technical school
- 5+ years related experience or equivalent combination of education and experience
- HVAC industry technical knowledge preferred
- P&L Management Experience with successful track record preferred
- Ability to travel in local market on a regular basis; occasional overnight travel required
- Ability to climb ladders
- Moderate lifting (up to 50 pounds)
- Computer skills; competent in MS Office software (Word and Excel)
- Must achieve NATE certification in first full year as Branch Manager
- EPA Certificate preferred
- Positive mental attitude, self-motivated, self-starter, Competitive, High Energy, Ability to thrive in a fast paced environment, Professional and punctual
