Branch Manager Trainee Resume Samples

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FC
F Cronin
Floy
Cronin
867 Kellie Alley
Los Angeles
CA
+1 (555) 232 9565
867 Kellie Alley
Los Angeles
CA
Phone
p +1 (555) 232 9565
Experience Experience
Dallas, TX
Branch Manager Trainee
Dallas, TX
Schuppe, Ullrich and Carter
Dallas, TX
Branch Manager Trainee
  • Coaching and developing direct reports; overseeing the development of the Branch team
  • Lead and develop the team to build and strengthen existing and new customer relationships by providing financial advice to both personal and business customers
  • Ensure high employee engagement through recruiting, talent management, development, and career planning
  • Ensuring service management activities are conducted as outlined in Branch Management Disciplines and periodically participating in such activities
  • Developing and obtaining agreement on individualized personal development plans for all direct reports
  • Recognizing and rewarding success and managing non-performance
  • Supporting and executing advice, sales and service management activities
present
Los Angeles, CA
Branch Manager Trainee
Los Angeles, CA
Ruecker, Zulauf and Jakubowski
present
Los Angeles, CA
Branch Manager Trainee
present
  • Provides support for the branch’s business plan by assisting the location manager with billing issues and processing payments
  • Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy
  • Develop and maintain a network in the community to enhance the visibility of BMO Bank of Montreal
  • Support branch’s business plan by assisting theBranch Manager
  • Assist in fulfilling financial goals created for office
  • Manages and directs the effective performance of the service department to achieve assigned customer service goals
  • Follow up DAILY on goals and objectives for each employee - prepare Manger Trainees for HMI written test and Manager Assistants for oral test
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Portland State University
Bachelor’s Degree in Business
Skills Skills
  • Strong communication and presentation skills - able to tell a good story
  • Strong relationship builder - able to establish both internal and external working relationships
  • Strong business acumen - able to assess local market conditions and respond appropriately
  • Build a team to focus on client acquisition, building profitable relationships and advice capabilities to achieve revenue goals
  • Has a strong community presence – able to represent BMO by participating in local foundations, charities, etc
  • Strong people management skills, able to assemble and manage a new team of people
  • Ability to project a professional appearance
  • Understands full suite of financial products and comfortable answering questions and referring to the appropriate SME
  • Ability to read and understand driving directions and maps
  • Professional maturity and high ethical standards
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7 Branch Manager Trainee resume templates

1

Branch Manager Trainee Resume Examples & Samples

  • Entrepreneurial business management orientation, sales planning, strong team-building skills
  • Demonstrated leadership proficiency in sales, service and operations
  • Ability to work all branch hours, including Saturday, Sundays and some evenings required
2

Branch Manager Trainee Resume Examples & Samples

  • Consult with customers about their financial and personal objectives and offer loan solutions to help them achieve their goals
  • Effectively identify customer credit needs and provide appropriate loan solutions
  • Work as an individual contributor and as part of a team to achieve business/organizational goals
  • Work directly with customers through the entire lending cycle from loan application to loan closing
  • Ensure that all lending documents and processes are completed per internal policies /processes
  • To work for OneMain Financial you must be 18 years of age or older
  • Bachelor’s degree in Business or a related field preferred
  • Customer service experience preferred
  • Strong communication and customer relationship skills
  • Knowledge of Microsoft Word, Outlook, Excel, Power Point
  • Ability to perform individually as well as contribute positively to the Branch Team environment
  • Willingness to transfer within the U.S. for a Branch Manager assignment
3

Branch Manager Trainee Resume Examples & Samples

  • Must have valid mutual fund accreditation (via Investment Funds in Canada--IFIC--or Canadian Securities Course--CSC) and at least 2 years of licensed mutual fund sales experience within the last 3 years
  • Must have Branch Compliance Officer (BCO) designation or be able to write an acceptable mutual fund branch management exam, offered by the CSI, within 4 months of start date
  • Language skills considered an asset
4

Branch Manager Trainee Resume Examples & Samples

  • Protect the bank, the customer and shareholder interest by managing and minimizing the bank’s exposure to risk by ensuring compliance with regulatory activities and guidelines
  • JOB LOCATION MAY NOT BE IN COBOURG. YOU MUST BE FULLY MOBILE AND FLEXIBLE TO BE PLACED IN OUR BRANCH LOCATIONS ALONG HIGHWAY 401 BETWEEN PORT HOPE AND KINGSTON, AND UP TO THE GREATER PETERBOROUGH AREA.**
  • Experience in personal and/or small business banking
  • A minimum of five years experience managing and/or leading people to results
  • Proven success in attaining individual results and goals
5

Branch Manager Trainee Resume Examples & Samples

  • Must have at least 2 years of licensed mutual fund sales experience within the last 3 years (IFIC or CSC)
  • Experience in both business and personal banking will be considered an asset
  • Must have knowledge and/or fluent in Cantonese or Mandarin
  • LI-LC1
6

Branch Manager Trainee Resume Examples & Samples

  • Provide leadership and management by leading the establishment of team sales objectives and related activities to achieve a superior client experience, profitable business growth, business retention and productivity
  • Mutual funds accreditation (IFIC or CSC) with at least 2 years of licensed mutual fund sales experience within the last 3 years
  • A minimum of 1-2 years leading or managing people within a financial institution is preferred
  • Previous financial services experience in a relationship mangement role in personal and/or business banking
  • Some experience working in a sales environment where formal selling thresholds and targets are routine
  • Client service orientation, driven to help clients meet needs or resolve problems
  • Team player, driven to ensure that the whole RBC team is successful in meeting client needs
  • Strong relationship builder - able to establish both internal and external working relationships
7

Branch Manager Trainee Resume Examples & Samples

  • Managing assigned customers and proactively meeting with them - in person and over the phone - to build lasting relationships, discover financial needs and tailor product and service recommendations
  • Making lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week
  • Partnering with Specialists (Financial Advisors, Mortgage Bankers and Business Relationship Managers), to connect customers to experts who can help them with specialized financial needs
  • Adhering to policies, procedures and regulatory banking requirements
  • At least one year experience in
8

Branch Manager Trainee Resume Examples & Samples

  • Leads to a branch management career
  • Combines classroom training, virtual/on-line resources, practical application and assessments. - Is designed to provide exposure to many areas of BMO What the Program Entails: The 6 month program includes the following: - Bank overview and orientation with exposure to multiple areas. - Rotations with expert learning partners located in branches throughout the Nova Scotia
  • Progress through numerous learning modules including
  • Has sustained a high level of performance over their career
  • Demonstrated the ability to effectively manage multiple commitments
  • Proven commitment to continuous learning
  • Demonstrated leadership through involvement in community, professional or business organizations
  • Demonstrated strong communication skills (verbal and written)
  • Demonstrated ability to change behavior consistent with new learning or feedback
  • Understands the time commitment involved to successfully complete the BMDP
  • Is willing and committed to pursue open positions at any branch within their district
9

Branch Manager Trainee Resume Examples & Samples

  • Combines classroom training, virtual/on-line resources, practical application and assessments. - Is designed to provide exposure to many areas of BMO What the Program Entails: The 6 month program includes the following: - Bank overview and orientation with exposure to multiple areas. - Rotations with expert learning partners located in branches throughout the (location)
  • Branch Manager Program Coordinator
  • Personal Banking Area Manager
  • Other Branch Managers and Branch Employees
  • Lines of Business Partners
  • Fellow Branch Manager Trainees
10

Branch Manager Trainee Resume Examples & Samples

  • Previous sales and/or retail customer service experience
  • Strong communication and multitasking skills
  • Ability to drive multiple types of vehicles
  • Ability to read and understand driving directions and maps
  • Minimum Bachelors Degree
11

Branch Manager Trainee Resume Examples & Samples

  • Achieves individual sales goals and customer service goals
  • Grows sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.)
  • Cleans and services site facilities to ensure professional appearance and positive customer service
12

Branch Manager Trainee Resume Examples & Samples

  • Direct sales, service, and administrative departments goals
  • Account for Profits & Loss and operational expenses
  • Recruit and train sales, service, and administrative staff
  • Provide strategic overviews about branch, growth opportunities, and forecasting
13

Branch Manager Trainee Resume Examples & Samples

  • Follow up DAILY on goals and objectives for each employee - prepare Manger Trainees for HMI written test and Manager Assistants for oral test
  • Assist in generating new business by making sales calls
  • Maintaining branch cleanliness
  • Assist in maintaining service quality standards Hertz is known for
  • Follow Hertz policies and procedures on a daily basis
  • Perform phone skill coaching so as to achieve branch phone shop scores of at least 70%
  • 1-2 years solid customer service experience in a related industry
  • A driving record in good standing and valid U.S. drivers license
  • Must have a valid driver's license and excellent driving record
14

Branch Manager Trainee Resume Examples & Samples

  • Manages and directs the effective activity of the sales department to achieve assigned goals
  • Recruits, trains and works in the field with service staff to evaluate and improve customer service skills and ensure performance objectives are met
  • Performs quality control audits to inspect and evaluate service in a proactive, quality assurance branch auditing role
  • Manages and directs the effective performance of the administrative department in creating and maintaining accurate customer records, contracts, billing, receipts and customer service requests
  • Develops procedures to minimize customer complaints and retain customers
  • Follows up on customer complaints and communicates/negotiates with customers to reach a satisfactory resolution of the assessed problem
  • Prepares annual budget, re-projections, and monthly projections
  • Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy
  • Prepares regional and corporate reports and attends meetings as required
  • P&L and budgeting experience
15

Branch Manager Trainee Resume Examples & Samples

  • 3-5 years of sales management experience having the sole responsibility for running an operation
  • P & L responsibilities
  • Outstanding customer service abilities
  • Effectively manage sales team
  • Professional maturity and high ethical standards
  • Clean driving record, pass pre-employment screenings, drug screen and physical
  • Must be willing to relocate within assigned territory upon successful completion of the program
  • College degree, preferably in Business
16

Branch Manager Trainee Resume Examples & Samples

  • Inspire, lead and develop a diverse sales and service team by
  • Supporting and executing advice, sales and service management activities
  • Embracing and championing change management initiatives by ensuring clear communication with all employees
  • Providing direction, guidance and support to team members, resolving issues and facilitating collaboration with Branch partners
  • Taking full responsibility for assigned households
  • Planning and leading Branch leadership activities in accordance with the Branch Management Disciplines
  • Coaching and developing direct reports; overseeing the development of the Branch team
  • Recognizing and rewarding success and managing non-performance
  • Developing and obtaining agreement on individualized personal development plans for all direct reports
  • Managing Branch workloads, including the assignment of customer relationships
  • Oversee the quality of customer service by
  • Ensuring that all employees and activities are aligned to be customer-focused
  • Contributing to the overall ‘Through Your Customers’ Eyes’ (TYCE) loyalty results by identifying opportunities to enhance the customer experience
  • Providing direction, guidance, coaching and support to the Manager, Customer Service as required
  • Ensuring service management activities are conducted as outlined in Branch Management Disciplines and periodically participating in such activities
  • Demonstrating and modelling the expected service standards during customer interactions
  • Ensuring the Branch presents a professional image according to Bank and brand care requirements
  • Develop plans to achieve Branch’s business objectives by
  • Establishing individual and overall branch goals with the District Vice-President
  • Monitoring and coaching to goals for direct reports
  • Analyzing the local market area including the competition
  • Identifying potential referral sources and key business contacts within the local market area
  • Maintaining a business profile within the community
  • Escalating issues/obstacles/trends to District Vice-President and/or applicable Shared Services department, as appropriate with recommendations/solutions
  • Oversee the implementation of the Bank’s policies, practices, special initiatives and procedures at the branch by
  • Ensuring workflows and organization plans are efficient and effective
  • Motivating and focusing the efforts of supervisory and non-supervisory direct reports to ensure consistent delivery of branch goals and objectives
  • Ensuring that daily and periodic management controls are in place
  • Ensuring effective monitoring of non-interest expenses against planned budgets and providing reasonable explanations for any variances
  • Ensuring all regulatory compliance and ongoing product knowledge and training associated with each employee’s roles and responsibilities are up to date in order to adhere to periodic acknowledgement of completion. This includes all knowledge and training directed to the Branch Manager
  • Ensure Branch is compliant according to Operational Excellence guidelines
  • Manage and minimize the Bank’s exposure to risk by
  • Executing duties of Branch Compliance Officer for the sale of Mutual Funds or providing supervisory oversight of their execution, ensuring branch compliance with Mutual Fund Dealers Association (MFDA) rules and regulations, as well as Scotia Securities Inc (SSI) guidelines/processes
  • Ensuring Branch compliance with regulatory activities and guidelines including Privacy, Anti-Money Laundering/Anti-Terrorist Financing, Financial Consumer Agency of Canada (FCAC), Foreign Account Tax Compliance Act (FATCA), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Occupational Health & Safety (OHS)
  • Providing supervisory oversight and direction to assigned compliance officers and alternate compliance officers
  • Complete periodic monitoring activities (e.g., Automated Control System (ACS) Activities, Worklist Management Exceptions) as required, confirming compliance with bank policies and effective risk management is in place
  • Ensuring strict adherence to Bank security procedures, including assigned authorities and limits
  • Escalating fraudulent activities, unusual occurrences, issues/deficiencies/trends to the District Vice- President and/or Chief Compliance Officers and/or applicable Shared Services Department as appropriate
  • Adhering to cash, custody and security procedures and policies at all times
  • Expert knowledge of sales and service management activities and techniques, including execution of the Branch Management Disciplines
  • Thorough knowledge of marketplace in which the branch operates
  • Thorough knowledge of Retail and Small Business products and services, including a working knowledge of systems, routines and operating procedures
  • Thorough knowledge of interviewing, solicitation and telemarketing techniques
  • Thorough knowledge of negotiating techniques
  • Thorough knowledge of Branch systems (e.g. Intralink, Sales Builder, Regional Information System (RIS), Worklist, etc.)
  • Thorough knowledge of credit risk/adjudication policies and processes
  • Thorough knowledge of people and performance management techniques
  • Thorough knowledge of regulatory compliance related to Privacy, Anti-Money Laundering/Anti-Terrorist Financing, FCAC, FATCA, Know Your Customer requirements, CDIC and Occupational Health & Safety
  • Thorough knowledge of Mutual Funds Compliance Officer responsibilities, processes and guidelines
  • Working knowledge of products and services provided by the Bank’s specialized sales forces and other delivery channels such as Wealth Management, the Alternate Delivery Channels, Commercial Banking, etc
  • Working knowledge of competitor offerings
  • Working knowledge of Branch routines and operating procedures; and
  • Working knowledge of Shared Services processes
  • Working knowledge of Branch systems (e.g. Free Forms Teller (FFT as required), HR Passport, and My Learning Centre) transactional services and associated procedures