Tour Manager Job Description
Tour Manager Duties & Responsibilities
To write an effective tour manager job description, begin by listing detailed duties, responsibilities and expectations. We have included tour manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Tour Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Tour Manager
List any licenses or certifications required by the position: TOUR, PGA, AED, CPR, IWCF, PMP
Education for Tour Manager
Typically a job would require a certain level of education.
Employers hiring for the tour manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Marketing, Education, Nursing, Tourism, Hospitality, Management, Communications, Business/Administration, Accounting
Skills for Tour Manager
Desired skills for tour manager include:
Desired experience for tour manager includes:
Tour Manager Examples
Tour Manager Job Description
- Manage electronic hub for all resources to be easily accessed for all outside partners
- Attend site visits as needed
- Manage assigned areas of the advertising budget and process department invoices
- Support Vice President of Marketing as needed
- Create marketing updates and recap presentations
- Successfully drive revenue
- Prospect, generate leads, develop relationships, understand customer needs, present solutions, negotiate, and close new business and renewal clients
- Leverage existing individual network, tournament host committee, club members, title/event/club vendors, community service groups, current clients, TOUR official partners, and other lead generators
- Manage daily and weekly sales activity including outbound calls, face-to-face appointments, proposals sent, and attending networking functions
- Utilize CRM tools to track, measure, and analyze sales activity
- Employ sales protocol that encompasses multi-year, multi-event, and early renewal strategies
- Work collaboratively with client services, operations, finance and ticketing department to ensure fulfillment
- Conduct surveys, executive focus groups, and sponsor summits to enhance the experience of our clients
- Attend various community and charitable functions as a representative of the Bridgestone Invitational
- Sports background with event management or team sponsorship/hospitality sales is preferred
- Highest degree of ethics and professional conduct
Tour Manager Job Description
- Orientation, national origin, citizenship, disability or protected veteran status
- This position may include supervising contractors where applicable
- Review financial statements and data, utilizing financial data to improve profitability
- Respond quickly to customer concerns and correct potential problems before they affect the guests
- Drive high performance meetings and strong communication plans
- Uphold company safety standards to ensure the health and safety of our customers and employees
- Provides leadership and direction to the Studio Tour driver training team to ensure that all drivers are properly recruited, trained, and tested before operating vehicles with guests
- Creates and leads a year-round evaluation program to continually assess Studio Tour drivers with a focus on coaching and documentation
- Set goals and related initiatives toward achieving best in class practices for maintaining a well-trained, proficient driver work force
- Coordinates with Technical Services counterparts to ensure that the tram fleet, supporting vehicles, and backlot attractions are in proper working condition meeting all safety requirements as determined by the company and applicable vehicle codes
- Must be able to work in an industrial/warehouse environment
- Bachelor’s degree in Business, Communications, Sales & Marketing, or other related fields
- Problem solving and flexibility to adapt and adjust to changing situations
- Must have minimum of 2 years Event Operations and Support experience
- Coordinates with Ride Compliance and Learning & Development teams to ensure all policies and procedures are being adhered to, and best practices are being followed during the training and evaluation of drivers
- In partnership with the Studio Driver Manager, selects, trains and leads driver trainers
Tour Manager Job Description
- Provide support with the Russian domestic Trophy Tour
- Oversee Documentation to ensure that buses are built efficiently and meet the scheduling needs
- Ensure that equipment needed to complete job duties are stocked and maintained (squeegees, buckets, uniform items, log books, DVIRs, video cameras)
- Selling and closing sales of Vantage Products
- Conduct surveys, executive focus groups, and partner forums to enhance the experience of our client
- Oversee Marketing Department spend to ensure accurate reporting to finance and other relevant parties
- Promptly communicate with Eventive regarding any changes to the event and/or decisions made that are out of the ordinary
- Daily coordination with Marketing Werks, media/onsite event contacts, temp staff, recruiters/volunteers, technology vendors
- Complete thorough daily event recaps, that include online written reports with event highlights, key learnings, photos
- Drive the truck & trailer from market to market
- Minimum of 10-12 Years of relevant work experience including demonstrated experience in people leadership, training, budgeting, strategic planning, hospitality, and safety/compliance
- Very heavy
- 4 year of tour management experience
- CDL Driver’s License and positive driving record
- Proactive and outgoing personality, self-motivated and reliable
- Common knowledge in use of Stereo and AV Equipment
Tour Manager Job Description
- Lead the Tour Department in ensuring the highest levels of customer service are met and exceed expectations
- Main contact on-site between events, Lowe’s stores and the general public and will effectively manage all aspects of each
- In the instance that the day does not go as planned, make on the spot decisions that may deviate from original plan of action but are necessary in order to be successful
- Other duties as assigned and necessary for a successful promotion
- Any other tasks as requested by the Regional Operations Manager
- Main contact on-site between events, retailers and the general public and will effectively manage all aspects of each
- Brand Ambassador Management
- Assists in recruiting process to screen, interview and hire new Cruise Director/Tour Director positions
- Daily supervision of Cruise Director/Tour Director Staff throughout the cruise season
- Evaluates performance and provides coaching, mentoring and corrective action as needed
- Must be able to lift boxes or materials 25-50 lbs when necessary
- Maximize daily On-site Store Revenue
- Maximize event sales
- Work within Venue Operations guidelines to follow proper procedures to ensure all product inventory is accounted for
- Special interest in student travel or tourism
- Tech savvy a plus
Tour Manager Job Description
- Responsible for the ongoing management of Central Expenses ensuring timely submission of all aspects of tours, cash flow, post trip e-mails and payroll
- Communicate with and provide support to local suppliers of accommodation, transportation, contracted and optional activities
- Management of overall tour leader (CEO) numbers, recruiting, Wanderer (CEO Orientation) programs when necessary
- Administrative management of all information related to onboarding and offboarding of CEO’s, maintenance of CEO contracts and addendums, documentation of disciplinary actions, absences and holidays
- Manage certain budgetary items and adhere to budgetary restrictions timely submission of expense reports
- Required to carry the emergency phone when necessary, as part of the rotation
- Work collaboratively with the other Central America Managers as the team works toward collective goals
- Monitor projected cost per tour and ensure it is produced within budgets
- Ensure flow of all components and communicate group specific information to suppliers and Tour Directors
- Perform constant analysis to identify itinerary improvements and innovative opportunities for the business
- 3+ years of experience working in the tourism industry
- Knowledge of the tourism market, product and operations – specifically Peru and South America
- Demonstrated ability to lead, motivate and manage a remote team
- Strong office administration and organisational skills
- Ability to travel when necessary for the role
- Innovative thinker, natural problem solver, positive attitude