Solutions Delivery Job Description
Solutions Delivery Duties & Responsibilities
To write an effective solutions delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included solutions delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Solutions Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Solutions Delivery
List any licenses or certifications required by the position: AWS, PMP, ITIL, CJIS, US, V3, MCSA, MCSE, TLS, SAP
Education for Solutions Delivery
Typically a job would require a certain level of education.
Employers hiring for the solutions delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Engineering, Technology, Information Systems, Information Technology, Technical, Math, MBA, Education
Skills for Solutions Delivery
Desired skills for solutions delivery include:
Desired experience for solutions delivery includes:
Solutions Delivery Examples
Solutions Delivery Job Description
- Manage client expectations by fully defining requirements, obtaining necessary approvals and continuous communication
- Maintain Health Check Scores of 8.5 or higher
- Manage budget to +/- 5%
- Establish weekly case reviews and design to fit the needs of the financial institutions within Pen Fed
- Direct the development of technology solutions for business processes and change cases, by identifying desired outcomes, scoping projects and initiatives, assigning roles and making recommendations and decisions
- Advise and counsel organization leaders to set expectations, and ensure process and documentation consistency related to enterprise technology initiatives
- Monitor, manage and communicate project status and potential issues and risks, including capacity, pacing and resources
- Define and manage technology standards and create technology roadmaps that align with the IT portfolio
- Develop integration and middleware strategies to leverage all IT solutions
- Ensure IT vendor alignment to the IT technical standards
- Experience leading virtual teams and developing others through training
- Professional services/consulting industry experience
- Experience working in an organization with global operations
- Bachelor’s degree required, with a concentration in business, security, or technology preferred
- Pertinent Experience - Over 10 years of experience in a telecommunications environment where at least 5 of those years are in a solution architect position or equivalent
- Customer focused by being responsive, having a sense of urgency, consulting skills and empathy, in an effort to develop the relationship with the customer and the customer's business
Solutions Delivery Job Description
- Cultivates a team culture centered on customer service, continual learning, employee growth and entrepreneurial thinking
- Serve as key contributor in the creation and management of the annual IT budget
- Conduct interviews, make hiring decisions, provide salary recommendations, monitor and assign work, coach, mentor and develop employees
- Principal Solutions Architect
- Senior Manager – Software Development & Integration
- Senior Manager - QA
- Provide technical leadership to a team of developers both employee, and contractor in the delivery of projects small, medium, or large for Solution Delivery in conjunction with the Project Management Office directorate
- Mentor other developers both employee and contractors
- Provide training on the tools to business users, and other developers
- Developing strategic roadmaps for Global Solutions delivery platforms and tools, aligned with IT roadmaps and business objectives, and utilizing the latest technology
- Experienced user of Microsoft Excel, PowerPoint, Word and Visio
- Analytical, detail focussed and able to see the ‘big picture’
- Customer Focus – always keep in mind the impacts of decisions on the end customer
- College certificate or University degree in Engineering, Information Systems, Computer Science, or equivalent
- Three years of Business Analyst (BA), BSA or experience in equivalent IT Delivery roles
- Two years of Contact Centre Work Force Management (WFM), Routing or similar Contact Centre operational experience
Solutions Delivery Job Description
- Oversee all Delivery Solutions and carrier KPIs, SLAs, reporting and forecasting
- Financially strong, able to manage a yearly transport budget of £280M+ over 20+ carriers
- Accountable for engaging, developing and continuously reviewing the delivery solutions strategy for over 15 million registered users across 240 countries and territories
- Responsible for Global outbound carrier selection (through structured tender processes), networks and management from our 3 worldwide Fulfilment Centres
- Responsible for controlling and driving down customer LITs (Lost in Transit) and WISMOs (Where is My Order) which have a direct impact on our bottom line
- Ensure that Delivery Solutions are operationally aligned and work in coordination with our Key Stakeholders (Sales, Finance, Global Trade, Operations, Warehouse and Customer Care)
- Able to create strong and lasting relationships with external suppliers
- Collaborate in partnership with other functional areas including National Learning and Development, National Field Support, CE/Assure, Technology Strategy, Supply Operations, to improve our ability to deliver best-in-class Internet and TV products and services to our customers
- Create a strong performance culture and deliver operational excellence as measured by technician 5-star top-2 box scores, customer appointments met, start-of-day excellence, strong yield on truck rolls, first-time order and repair success, efficient field resource utilization, financial targets and team engagement
- Responsible for post sales delivery of Managed Print Services (MPS) and Device as a Service (DaaS) across the Asia Pacific and Japan region, through remote and on-site deployment of services installation and support
- Experience using JSON, REST APIs, and Asynchronous calls
- Experience with CSS, Bootstrap and UI Components
- Experience with unit testing and testing harness tools such as Karma, Protractor
- Experience with Build and Deploy tools like Grunt, NPM, Express
- Experience with leveraging MVC design pattern
- Understanding of SQL or No-SQL database concepts
Solutions Delivery Job Description
- Lead an organization of 160 employees of which 60 are direct and 100 indirect headcounts
- Accountable for delivering services to recognize Annual Revenue
- Maximize total contract value (TCV) to revenue conversion
- Increase gross margin by optimizing hardware fleet, attaching services, and driving supplies connection
- Manage account P&L, customer renewal rate, and improve supplies utilization
- Transform customer utilization data into business insights, to identify up-selling/cross-selling opportunities and early renewal options
- Analyze and communicate benefits and risks associated with IT investments, effectively articulating corporate IT plans, policies and standards for acquiring, implementing and operating IT systems
- Develop and implement proactive monitoring processes to meet program expectations and global standards
- Effectively manages multiple direct reports
- Garners and maintains an adequate understanding of the existing customer solutions processed by the team including data sources, tools and systems
- Experience of partnering and subcontracting
- Minimum 3-7 years' experience as SAP LE, WM and eWM within regulated batch managed environment
- 3PL integration in the area of pharmaceuticals warehousing and distribution would be a plus
- Extensive experience with SAP LE/eWM/WM configuration, plus experience in integration of SAP with external systems such as RF, WMS and 3PL systems
- Ability to clearly communicate with the users, understand requirements, propose options
- Or Master's degree in Business / Computer Science or related technical field
Solutions Delivery Job Description
- Accountable for meeting quality SLAs as defined by customers and the Global Fulfillment objectives
- Governs and reports status to management and client facing teams on progress against time service SLA requirements and requested turnaround timelines
- Measures, analyzes and manages to operational metrics such as work force productivity, staffing, overtime costs, margin impact, to ensure operational efficiency of the team
- Performance Readiness
- Maximizing Out Of The Box functionality/features (ensure client is getting the most value out of Watson IoT Platform, Connected Products/Connected Operations)
- Change Management and Testing Automation
- Risk Mitigation/Planning/Recommended Practices
- Leads Technology strategy, initiatives / capability delivery and ongoing services to support the Corporate business functions (Human Resources
- Articulates the benefits and capabilities of Technology
- Ensures alignment of strategic and financial plans and priorities between Technology and business partners
- PMP, Six Sigma, BPM Certifications
- Bachelor's Degree Electronics, Telecommunication or Computer Engineering
- Preferred certifications – CCNA, CCVP, UCCED, UCCEI, UCCES, CVP Certification
- CCNP routing & switching, hands on experience on security
- Other relevant certifications advantageous (Juniper/ALU)
- Strong knowledge of IP/data technologies, MPLS VPN, voice and access technologies