SAP Support Job Description
SAP Support Duties & Responsibilities
To write an effective SAP support job description, begin by listing detailed duties, responsibilities and expectations. We have included SAP support job description templates that you can modify and use.
Sample responsibilities for this position include:
SAP Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for SAP Support
List any licenses or certifications required by the position: SAP, ITIL, RHCE, SSL, PMP, BASIS, CECRL, B2, PMI, V3
Education for SAP Support
Typically a job would require a certain level of education.
Employers hiring for the SAP support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Technical, Engineering, Information Systems, Information Technology, Finance, Education, Business/Administration, Technology
Skills for SAP Support
Desired skills for SAP support include:
Desired experience for SAP support includes:
SAP Support Examples
SAP Support Job Description
- Perform high-level functional analysis of incidents and propose solutions in collaboration with the business analysts of second level support
- Execute periodic controls on cost accounting tools to ensure systems are available and running smoothly
- Providing Superusers training and support on BO Webi development, Lumira
- Managing any technical issues related to connection, access etc required for reporting by itself or with the respective team
- Participating on any testing as required by BI development
- Participating of reporting development Query designer/BO webi/ Lumira as requested by development team
- SAP System Performace optimization
- Administration and further Development System Landscape and Processes
- Solution Manager Customizing
- This role will work independently and in collaboration with the SAP Functional Leads and full-time employees across the organization to provide SAP support within the specific functional domain BASIS
- Know- how in Documentary Practices SAP Authorization Concept
- Background SAP Patch and Release strategies
- To provide support to the organisations Business Units that operate the various SAP Modules
- To assist in the on-going development of new functionality in the SAP model
- Role requires the candidate to translate/interpret information from Portuguese to English and vice versa
- Ability to individually own and execute identified work
SAP Support Job Description
- Assist in the development of user training materials and delivery prior to UAT
- Support test planning and conduct UAT testing
- Develop the production support process, and the related reporting/query solutions
- Support design change management during system integration testing & UAT activities
- Support data conversion activities related to the establishment of opening contracts master data & balances
- Support & manage the process of manual data updates to the user maintained tables needed for testing and in production
- Provide production support after cutover including problem ticket resolution, and monitor daily, weekly, and monthly revenue accounting processes within the RAS system
- Partner with external/internal teams to develop solutions to users’ issues, understand customer needs, develop business requirements, issue trouble tickets to CGI and communicate solution to user(s)
- Facilitate ongoing system & process enhancements as part of the future IFRS15 program releases and ongoing business evolution
- Work with Auditors and SOx teams as required
- 3-6 months HANA DB Experience
- A recognized Bachelor’s degree in Computer Science, Information System, Accountancy or Business Administration
- Minimum 6 to 8 years of hands-on experience, in functional design, full-cycle implementations, or application support in SAP Financial modules, namely GL, AR, AP, CO, Asset Management
- Minimum 3 years of project management experience in leading several small to large projects, and demonstrate a solid understanding of project management processes, methodologies, and techniques
- Involved in 3 to 4 full-cycle implementations (include version ECC 6.0)
- Professional Accounting qualification will be an added advantage
SAP Support Job Description
- Frequent use of SAP and application of technical standards, principles, theories, and concepts and techniques
- May provide solutions to technical problems
- Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in the allocation of additional resources
- Primarily internal company contacts
- Support the deployment of SAP By Design features in response to business needs
- Write manuals and procedures for SAP By Design usage within the Middle-East environment and organization
- Manage a diverse team of analysts
- Cooperate with multiple stakeholders from many levels of the organization
- Deliver presentations and drive business changes
- Act as leader of SMEs for various finance systems related project (including migrations)
- Experience using Invoice workflow tool
- Rigorous and accurate
- Studies in Finance, Accounting, Economics or Business Information System
- Exposure to one of Integration technologies– PI, ALE, IDoc
- BOPF (EHS)
- Floor Plan Management (FPM)
SAP Support Job Description
- Support the team in resolving most complex requests or escalations (from business users)
- Participate in projects or lead IT implementation projects following a project management approach
- Prepare training documentation and provide training
- Provide standardization and consistency across environments - Process mapping and documentation
- Cooperate with team members to solve support problems
- Build business acumen - As a part of the development learn how the business and business processes operate to better solve problems and define solutions
- Participate in detailed design and prototype - Design enhancements to existing software or new applications to meet user requirements
- Build expertise in assigned application area - Gain specialist knowledge of technology and SAP software that helps in problem solving, test and training preparation, including query writing
- Participate in system testing - Ensure the developed software is robust and fully meets user requirements
- Participate in working with the team to enhance business processes and customer interactions through information technologies
- SAP Technical Experience for (3-7 years relevant experience) in area of ABAP and workflow
- Support & coordinate the key users community
- Eagerness to improve quality of complex software written in C++
- Substantial IT experience
- Excellent customer management skills with strong customer-facing experience
- Ability to judge customer situations and projects regarding implementation success with reference to strategic support planning
SAP Support Job Description
- Anticipate potential issues and opportunities through daily contact with users and process owners
- Provide first-line support on cost accounting tools to businesses and entities of the Group
- Deliver support and enhancements
- Deliver SAP solutions to meet business needs and objectives
- Ownership of solution delivery lifecycle, including appropriate level of documentation
- Provide service desk support and perform analysis of business issue and identify issue resolution
- Perform the configuration of (MM) SAP modules for issue resolution
- Work on Change request and issues
- Documentation as per approved templates based on requirement on various aspects on day to day work
- Configure SAP system as per business request, develop tests to ensure that functionality works as per functional and technical design specifications
- Support the team members by helping with the workflow admin for all workflows that we support
- Learn and get involved in MDM and SAP writing FD/FMDs
- Support various projects with FDs/ Testing/AT/UAT/ST Code migrations
- Contributes to project deployment support activities within area(s) of expertise
- Clearly documents processes to be leveraged via training, Quick Reference Cards (QRCs) and appropriate communications
- Familiar with SAP systems including ECC & BW, with a strong working knowledge of the SAP FI-CO module