Program Manager, Operations Job Description
Program manager, operations
provides production support and troubleshooting for departmental reporting in SQL, Excel, or other tools.
Program Manager, Operations Duties & Responsibilities
To write an effective program manager, operations job description, begin by listing detailed duties, responsibilities and expectations. We have included program manager, operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Supervises the full- and part-time staff who provide just–in–time programmatic support in multiple areas (including instructional development, copyright and documentation) across HarvardX projects
Serves as liaison between Instructional Development team and Technical Operations
Managing production scheduling and orders in manufacturing floors at Fremont, CA facility
Mitigating risk to on-time delivery
Forecasting future capacity and labor requirements
Oversee process design projects and make sure the projects are completed on time
Besides designing new processes, improve the present manufacturing or production processes to boost productivity, quality, and profitability for the company
The Program Manager will manage multi-disciplinary projects that are both regional and global in scope
Create and manage project plans, schedules for projects using MS Project
Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget Provide leadership and motivation to project team members throughout the project life cycle
Program Manager, Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Program Manager, Operations
List any licenses or certifications required by the position: PMP, ITIL, APICS, CPIM, PRINCE, PMI, AHM, ASOTC, MBA, II
Education for Program Manager, Operations
Typically a job would require a certain level of education.
Employers hiring for the program manager, operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Education, Technical, Finance, Management, MBA, Operations Management, Science, Computer Science
Skills for Program Manager, Operations
Desired skills for program manager, operations include:
SQL
Advanced Microsoft Excel
Excel
Propensity to learn
MDT Cell Operating System
Python
Similar Lean methodologies
VBA
Excel and SQL
Visual Basic
Desired experience for program manager, operations includes:
Experience in Trans Regulatory, Operations domain
Prior experience in Logistics, Courier company
Experience in Operations role, Transportation regulatory
Bachelor’s degree required (Industrial Engineering, Operations, Management)
Strong change management and influence skills
Manages multiple projects/tasks simultaneously
Program Manager, Operations Examples
1
Program Manager, Operations Job Description
Job Description Example
Our company is searching for experienced candidates for the position of program manager, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for program manager, operations
- Interface at a hands-on technical and operational support level with assigned OEM customers
- Coordinate travel to customers, with Regional Sales Manager, and provide technical and operational support
- Along with the repairs department, track and monitor Newport’s quality performance
- Drive OEM product structure input to Newport data management systems
- Provide technical support and program status to OEM Contact Administrators on products being sold to assigned OEM accounts
- Work with manufacturing management to develop labor resource plans
- Develop manufacturing build/test process flow plans and work with manufacturing management to define facilities and capital requirements
- Assist in development of key manufacturing and test process definition
- Manage the tracking of product standard costing for responsible programs and insure accurate input into costing systems
- Upon request of OEM group for identified new business opportunities, identify resources required, quantify estimated costs and review technologies required
Qualifications for program manager, operations
- Strong analytical skills including consolidating data, analyzing and making business recommendations
- A proven track record for designing, managing complex projects with aggressive schedules and scarce resources
- Strong ability to lead change-management efforts across a geographically dispersed organization
- A proven track record for being detail-oriented using metrics and project plans
- Demonstrated ability to drive projects and programs using good judgement and self-direction
- Possess the ability to communicate effectively with technical and non-technical individuals
2
Program Manager, Operations Job Description
Job Description Example
Our company is looking to fill the role of program manager, operations. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for program manager, operations
- OMap current processes
- OIdentify improvement opportunities
- OCollaboratively define future state processes with applicable teams
- Liaise with business systems team to define automation requirements
- Coordinate deliverables among different program activities to increase effectiveness and efficiency
- Continuously evaluate the program to assess strengths and identify/execute on areas of improvement
- Prepare artifacts to ensure thorough execution and effective communication
- Communicate program metrics, issues, changes and status to program constituents
- Additional related responsibilities, as applicable
- Identify dependencies and contingencies, assess risks vs
Qualifications for program manager, operations
- Knowledgeable in MRP, program management, Lean manufacturing and database systems
- Ideal candidate will have experience in the Unified Communications industry and/or with the Cloud Services delivery model
- Extensive knowledge and demonstrated ability to perform strategic planning, laying out new processes and guiding teams through change
- Minimum of 12 years of experience with a minimum of 5 years of experience managing complete project lifecycles, from concept, through initiation, execution, support, all the way through End of Life (EOL)
- Experience with project management methods is required
- Working experience working with 3rd party vendors
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Program Manager, Operations Job Description
Job Description Example
Our company is looking for a program manager, operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for program manager, operations
- Oversee the Operations team to organize resources, sets goals, carries out strategy to effectively utilize the skills of the team and deliver exceptional service
- Build strong partnership with the client by growing and nurturing the existing relationships to ensure exceptional operational cohesion & effective foundation for future growth
- Reach out to all teams on forward looking growth path, projects and set the teams ready for the evolving changes
- Represent the Voice of the Customer during quarterly surveys, participate in Kaizen events and other continuous improvement initiatives in order to escalate systemic problems
- Shapes the direction of the team, keeps them focused and motivated to deliver the right results
- Conduct quarterly skips level meetings with the team to identify issues and areas of improvement and drive individual development plans based on the analysis
- Own the Voice of the Customer and take appropriate action to ensure customer satisfaction
- Ensure schedule adherence, workflow accuracy and team productivity goals are met and that administrative tasks (time-keeping, HR inputs, ) are accurate and on-time
- Deliver and establish business process to ensure NPI to achieve world class product ramp schedule, expedite, and deliveries for our business needs
- Support ISG on any business requirement as needed to provide problem resolutions
Qualifications for program manager, operations
- BS in Marketing, Business or Finance ideal
- 2+ years of experience supporting electronics hardware manufacturing (new product design and introduction, manufacturing engineering, outsourced manufacturing supplier management, and project/program management)
- Ability to lead a complex project with Operations focus from new product development through fulfillment of mature products
- Ability to comprehend production test strategies and drive optimization of test through Test Engineering resources
- Ability to analyze, communicate, and act to mitigate risk
- Ability to lead a matrixed, cross-functional team to achieve desired schedule, cost, and quality targets
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Program Manager, Operations Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of program manager, operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for program manager, operations
- Drive performance and quality related metrics for the entire team to achieve the right behavior and business results
- Responsible for producing all Executive reporting, Monthly Metrics, and critical material used for communication to Sr
- Communicate complex information and analysis with cross functional partners
- Interview, hire, and evaluate performance of assigned staff
- Plan and manage medium-to-large sized projects of moderate-to high complexity, single year and multi-year programs, that deliver key Energy Delivery strategies
- Ensure project results contribute positive business value
- Meet agreed upon scope, cost, schedule and quality objectives
- Develop and maintain project plans that provide timely deliverables in order to achieve project objectives
- Identify initial risks, issues and constraints impacting project execution
- Work collaboratively with other functional areas in the development of project tasks and deliverables ensuring the
Qualifications for program manager, operations
- MA/MS Degree with 4-7+ years of experience
- Proven ability to proactively drive complex cross-functional business team deliverables
- Advanced business analytic skills – able to derive business/insights opportunities from data
- BS/BA in Business related field or equivalent work experience
- 8+ years working in Sales, Sales/Business Operations, Program Management or Business Insights capacity
- Knowledge of security and networking marketplace and products is desirable
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Program Manager, Operations Job Description
Job Description Example
Our growing company is hiring for a program manager, operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for program manager, operations
- This includes Pharmacy POS claims, Drug Rebate, Pro-DUR, RetroDUR, e-prescribing, pharmacy prior authorization call center, and Preferred Drug List (PDL)
- Monitors and tracks reporting and management data to ensure that all contractual/legislative service level agreements are met
- Maintains and implements state-mandated policy for pharmacy benefit coverage administered to Connecticut Medicaid clients
- Reviews test plans and results for system modifications impacting pharmacy subsystem
- Analyzes program data and consults with customer concerning potential program enhancements for the State of Connecticut Medicaid programs
- Manages relationships with outside vendors, internal and external customer
- Management Liaison to the Pharmacy Prior Authorization Call Center Primary customer contact for CT Pharmacy Prior Authorization center which is staffed 24X7
- Maintains and implements State/Federal mandated changes to the CT Prior Authorization Program
- Monitors/reports service level agreements for the prior authorization call center to customer
- Responsible for escalated calls which cannot be handled by certified Pharmacy Technician Manages non-exempt/exempt individual contributors and/or team leads
Qualifications for program manager, operations
- Ensures process adherence is maintained and responsible in meeting timelines and quality standards
- Shows flexibility/ownership& works under pressure situation
- Understanding of the Business requirement and capability to address issues at various levels
- The candidate should have excellent problem solving capabilities and lateral thinking skills
- BA/BS in Operations or Foundry/Subcon Supply Chain Management or related Field, MBA preferred
- 10 year of relevant experience in Semiconductor Industry supply chain and program management