Performance Improvement Manager Job Description
Performance Improvement Manager Duties & Responsibilities
To write an effective performance improvement manager job description, begin by listing detailed duties, responsibilities and expectations. We have included performance improvement manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Performance Improvement Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Performance Improvement Manager
List any licenses or certifications required by the position: FEMA, PMP, TOGAF, CPHQ, BI, DBA, ASQ, AACE, PMI, HPI
Education for Performance Improvement Manager
Typically a job would require a certain level of education.
Employers hiring for the performance improvement manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Healthcare, Nursing, Business/Administration, Education, MBA, Engineering, Finance, Healthcare Administration, Public Health
Skills for Performance Improvement Manager
Desired skills for performance improvement manager include:
Desired experience for performance improvement manager includes:
Performance Improvement Manager Examples
Performance Improvement Manager Job Description
- Work closely with project stakeholders on an ongoing basis
- Work with IT Business Relationship Managers and Service Owners to ensure services meet customer requirements
- Work with the MSP and the IT Service and Process Owners to define service monitoring / measuring requirements
- Ensure appropriate service level monitoring is in place
- Work with the MSP analysts to ensure data is gathered and reviewed appropriately
- Continually measure the performance of the Managed Service Provider (MSP)
- Work with the MSP to produce, review and evaluate regular reports on service performance and achievements
- Work with the MSP account team to ensure that performance reports are regularly presented to the IT Leadership Team and IT Service and Process Owners
- Manage the internal analyst(s) responsible for gathering and manipulating data, and presenting it in the desired formats
- Identify frameworks, models and standards supporting CSI activities
- Strong English oral and written communication skills, French a plus
- Requires minimum of 10 years of prior quality experience, leading risk and controls experience, operations experience, audit experience or audit interface experience
- Requires knowledge of banking regulations, financial and operations functions
- Requires understanding of risk assessment and control testing methodologies
- Requires Control testing (planning, execution, reporting) experience
- Requires 5+ years prior management experience
Performance Improvement Manager Job Description
- Provide human resources subject matter expertise and oversight, including educating internal and external audiences on human capital best practices
- Help grow the human capital service offering by expanding our existing client base, creating new client opportunities and sharing expertise through thought leadership
- Drive thought leadership to enhance services and capabilities to meet and exceed client expectations based on knowledge of competitive practices and best in class solutions
- Serve as a strategic partner and advisor for select key client engagements
- Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling and budgeting, quality reviews and client management
- Manage business development activities, such as proposals, capture and account teams
- Build and maintain good working relationships with clients working effectively with management and staff at all levels in gathering information and performing services
- Facilitate performance improvement project pipeline development process, selection, assignment, and execution including development of project plans and metrics identification
- Work closely with process owners, project champions, and senior leadership team to provide leadership and direction on the implementation of large organization wide change/value/innovation improvement projects
- Facilitate Kaizens/value stream mapping sessions to realize optimal improvement actions and results
- Associates degree required or Bachelor's degree preferred in Nursing or related field
- Bachelor’s degree in nursing or other clinical area
- Bachelor’s degree with enrollment in a Master’s degree program in public health, healthcare management, information technology or business
- Strong project management, data analytical and interpersonal skills
- CPHQ Certification, Lean Six Sigma and Project management certification preferred
- Experience in using quality improvement tools and techniques to evaluate outcomes
Performance Improvement Manager Job Description
- Expand Lean Six Sigma across the business by coaching Green Belts and Black Belts
- Support Global Operations Strategic Planning and Execution
- Translate strategy into ideas and actions using strategic initiative A3s
- Develop rigorous metrics and lead operating mechanisms that ensure disciplined execution
- Communicate and influence the need for change to improve business performance
- Develop and execute internal and external communication research programs
- Develop department programs and processes designed to improve overall performance
- Support organizational training and development efforts (training programs, annual department meeting)
- Develop and maintain monthly department metrics dashboard and leadership reports
- Manage annual planning and budget process
- Ability to use Microsoft Office suite (Excel, PowerPoint, Word) to effectively capture and communicate control tests and summarize findings and recommendations
- At least one year experience leading Lean in an Academic Medical Center Lean certification from a reputable source (University of Michigan, ThedaCare, Johns Hopkins, Denver Health, ) Extensive experience as a coach and with improvement projects in a wide variety of clinical settings
- Redesign clinical processes for improved performance
- Expertise in Excel, Mini tab, Tableau or other data collection, analysis and reporting platforms
- Strong clinical background to assist the Acute Medicine Service Line with both the management/preparations for Joint Commission
- CMS disease specific surveys
Performance Improvement Manager Job Description
- Set strategic direction for department systems
- Execute special communications projects as assigned
- Manage the creation, deployment and on-going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system(s)
- Lead the process super user community, ensuring regular engagement, training (including process & tool demo) and collection of feedback
- Provide guidance and support to the regions and countries and identify areas requiring process reviews
- Coordinate and lead process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps
- Champion specific projects and change management activities to fully establish and continuously improve the process
- Lead the discussion with key stakeholders, within procurement and with other functions, to identify opportunities and to drive full process adoption
- Oversees O&M Improvement & Benchmarking – looks at ops performance looking at “best in class”
- Leads efforts in process improvements and streamlining efforts
- Expert in Coaching
- Strong PC Skills utilizing Excel, Access, PowerPoint, and related MS Office Software
- Development of clinical pathways
- Team player with experience leading, facilitating and participating in multi-disciplinary teams for the resolution of complex problems
- Good understanding of how to build metrics and connect a hierarchy of metrics to organizational goals
- Thorough understanding of ITIL foundation and Continual Service Improvement principles and practices
Performance Improvement Manager Job Description
- Provides timely technical support to Operations and Maintenance personnel to improve performance, reliability, and efficiency of generating assets
- There will be moderate travel involved, as this role will be highly mobile and may accompany the Director to selected meetings, move between regional and national offices
- Compliance with information systems security is everyone’s responsibility
- Conducts review of organization and functional areas on a project basis
- Serves as facilitator of multi-disciplinary performance improvement teams
- Facilitates large redesign projects, assisting senior leadership in maximizing resources and efficiencies
- Provides consulting advice to top administrative and medical staff management
- Guides others in performing performance improvement, operations analysis and decision support activities
- Identifies need for and guides in the development of systems and structures that promote identification of aligned activities and sustainable results
- Keeps management information of project progress and problems, particularly as to needed changes in schedule, resources, or product
- A good understanding of IT services and qualifying factors to enable understanding of how customer requirements affect delivery
- An understanding of the customers’ business and how IT contributes to the delivery of that product or service
- Innovative thinking about service quality and ways to achieve improvements within the bounds of the organization’s limits (resources, budget, legal)
- Minimum of 5 years in a supervisory or analyst role within an Information Technology (IT) department
- Experience in defining requirements for software changes to drive business improvement
- Experience with ServiceNow and/or Remedy