Intake Manager Job Description
Intake Manager Duties & Responsibilities
To write an effective intake manager job description, begin by listing detailed duties, responsibilities and expectations. We have included intake manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Intake Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Intake Manager
List any licenses or certifications required by the position: ITIL, PMI, CPR, BLS, CQIA, PMP, CCM, CPI, PALS, ACLS
Education for Intake Manager
Typically a job would require a certain level of education.
Employers hiring for the intake manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Nursing, Business, Social Work, Health, Management, Psychology, Medical, Healthcare, Counseling
Skills for Intake Manager
Desired skills for intake manager include:
Desired experience for intake manager includes:
Intake Manager Examples
Intake Manager Job Description
- Seeks clarity in business requirements and/or escalates as appropriate to improve quality and timeliness of estimates
- Collaborates with architect(s) as needed to recommend, design and implement best technical solutions based on understanding of business issues in order to provide accurate estimates
- Develops integrated estimates in collaboration with Architecture, Development, PMO resources, QA, Configuration Management and IT partners ensuring documentation of estimating assumptions
- Establishes onboarding schedule based on strategic alignment, priority and availability of key resources
- Promotes innovation, service provider mindset and implements best practices to continuously improve estimate accuracy and SLA’s
- Participates in the identification, onboarding and continuous improvement of tools/applications for intake, estimation, resource planning and associated tracking and monitoring
- Operational aspects of automated workload provisioning and the capacity considerations in a virtualized environment
- Responsible for the proactive enabling and management of capabilities that include dynamic move of workloads based on plan, forecast, real-time performance and utilization
- Partner with the Global Command Center and Service Operations Leadership where appropriate to ensure the effective use of technical resources by leveraging such techniques as reclaiming underutilized capacity and/or unused workloads
- Play a key role in interfacing back to the SDDC Core Infrastructure Development Team to ensure the provisioning processes are optimized and leveraging continuous improvement techniques enhance workload capabilities
- Familiar with project management and has broad knowledge of functional business areas
- Solid knowledge of project management best practices, methodologies, vocabulary and terminology
- Organizational, analytical, conflict management and negotiation skills
- Demonstrated ability to research and consolidate information
- Bachelor’s in Computer Science, Business Administration or similar field
- Minimum 3 years of pharmaceutical business experience required
Intake Manager Job Description
- Be a key advisor to application owners and other Enterprise IT stakeholders
- Ownership of workload provisioning end-to-end – inclusive of technical activities
- Ensuring SDDC PODs and legacy compute/storage are operating based on target SLAs
- Meeting all defined operational metrics/targets/SLA/SLO/etc for area
- Proactive monitoring, reporting and management of the utilization of SDDC Core Infrastructure
- Develop and operationalize core capacity metrics to enable right sizing and future POD expansions
- Work closely with key SDDC Core Infrastructure leads to monitor and support consumption of services and align with demand management to understand upcoming major initiatives
- Manage and coordinate resource reclamation and optimization of virtual machine consumption with stakeholders
- Work closely with SDDC Core Infrastructure Development teams to establish automated policy driven capacity management processes and procedures
- Partner with all SDDC Core Infrastructure Teams to ensure effective communication and resolution of issues, action plans for provided feedback and delivery of agreed upon enhancements to address issues/feedback
- Works well in team environment and on their own
- Encourage employees to quickly resolve client complaints and to escalate to you when necessary
- Knowledge of medical terminology, pharmaceutical industry standards and compliance regulations required
- Experience in a contact center preferred
- Supervisor/people management experience preferred
- Strong communication skills (written and oral) required.Medical Affairs
Intake Manager Job Description
- This is a Global Operations role
- 90% of patients referred will have a screening note and determination completed within the established policy and procedure timeframe
- Organization's policies and procedures and/or legal compliance requirements
- Provide knowledge and support to project teams to shape business development and resolve business issues
- Monitoring mailboxes for newly filed arbitrations, litigation and/or subpoenas
- Checking for previous complaints and related matters in matter management system
- Running searches in Firm systems using various criteria
- Running reports in the Firm’s matter management systems
- Reviewing information to determine proper problem and product categories
- Drafting regulatory filings
- 5 years clinical experience as a RN in acute, ambulatory care, home health or SNF
- 5 years clinical experience as an LVN in acute, ambulatory care, home health or SNF
- Bachelors of Science in Nursing or other clinical advanced degree preferred
- Clinical training in an acute care or clinic environment
- Chronic disease management training with focus on conditions of HF, Diabetes, COPD prefererd
- Demonstrated ability to independently, evaluate and interpret clinical information and care planning
Intake Manager Job Description
- Opening new arbitration, regulatory, advisory and subpoena matters in the matter management system
- Sending out Legal Holds
- Assist in the distribution of incoming matters
- Preparing acknowledgement letters
- Manage various intake project requests and provide leadership for, and coordination of, project formation
- Manage relationships with key stakeholders across multiple locations
- Monitor results/satisfaction to ensure that the project meets the expectations and deadlines
- Provide support for special projects, which may include collecting data, preparing correspondence and developing solutions
- Administer new business intake procedures and conflicts of interest, including supervising and advising new business analyst(s) and intake staff
- Work closely with Director of Business Intake & Records and Conflicts Attorney to develop, implement and carry out appropriate policies and procedures for effective risk management
- Tertiary qualification in Project or Construction Management
- Tertiary qualification in Project Management or Construction Management
- Undergraduate Degree and or Technical Certificate
- Prior experience in technical sales, system presales or as technical consultant a plus
- Experience and natural affinity for collaborating effectively with others to establish and execute on common goals
- Technical experience in development and intake that involves open systems and APIs with Node / Java technologies would be an asset
Intake Manager Job Description
- Research skills necessary to flag potential issues upon intake
- Provide various exemplars, such as appropriate waiver and engagement letters, and, upon request, assist in drafting and reviewing the same
- Provide conflicts and related risk management resources and training upon request
- Oversee integration of clients, matters, and files from mergers and lateral hires
- Assist with the hire and supervision of Business Intake and Records staff, annual performance evaluations and salary recommendations
- Develop departmental and staff training material as needed
- Participate in knowledge-building professional activities including industry-specific list services, membership in and contribution to professional organizations, and professional reading
- Maintain close working relationships with firm technology and accounting departments, Atlanta and Nashville offices
- Develop and implement progressive firm and departmental policies and procedures
- Oversee continued development and implementation of the firm’s records retention/destruction program
- Demonstrated organizational, project management and process improvement experience and training
- Significant diagnostic and logical analysis skills
- Basic understanding of networking, operating systems, storage, virtualization and other basic foundational IT skills
- Significant understanding of clinical and administrative applications and systems, and the interrelationship between them and their underlying support technologies
- Excellent verbal and written communication skills including interpretive communication skills to clearly understand and share information in a manner that is clear and concise to all parties involved
- Ability to forge consensus among differing groups and priorities