Team Services Cover Letter

I submit this application to express my sincere interest in the team services position.

In my previous role, I was responsible for field support (installation/operation/maintenance/repair) of the AN/GLM-11 system, this includes initial acceptance of systems in-theatre, system software loading, unit training, system operation and verification of proper operation.

Please consider my experience and qualifications for this position:

• Lead a team of Expat Data Management and Organisational Management Analysts, Specialists and Senior Specialists including coaching and development of the team members
• OM Services will undertake OM Data Quality Management through execution of a suite of data quality reports and follow up and resolve any OM data issues
• Escalations management
• Technical Operational Process
• Proficiency with MS Office products including MS Excel, Power point, Word and Outlook
• Active HK SFC Dealing in Securities and Advising in Securities license
• Process Excellence/Process engineering/Sigma 6 certification preferreD
• Keyboarding and windows environment PC skills (Word, Excel, Adobe and PowerPoint preferred)

I submit this application to express my sincere interest in the team services position.

In my previous role, I was responsible for software engineer PBX/VoIP support, performing software installs/maintenance for optimum system operability and performance, maintain current system patches and upgrades.

My experience is an excellent fit for the list of requirements in this job:

• Strong understanding of the Lean management system
• Solid knowledge of Call Center Management, process & operations
• Outstanding communication, listening, analytical and interpersonal skills
• Willingness to understand and support changes within the organization
• Able to quickly assimilate and understand the systems utilized throughout the company
• Proficiency in using a personal computer to perform essential job functions and utilize various database management programs, including job specific software and Internet browser based applications
• Capable of troubleshooting basic PC problems and escalate technical issues as needed
• Strong diagnosis and analytical skills in order to effectively assess impact of Management & Leadership Development initiatives

I submit this application to express my sincere interest in the team services position.

In my previous role, I was responsible for support for employees interacting with Human Resources systems including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable.

Please consider my qualifications and experience:

• Demonstrated experience leading others through change willingness to pitch in to help the team achieve goals
• Good command in MS Office (Word, Excel, PowerPoint)
• Coordinates and monitors all procedures and function of their department
• Take client calls and satisfy client requests
• Fluent in English and Mandarin (an additional language would be an advantage)
• Previous team lead, manager, or project manager experience preferred
• Experience of co-ordinating IT projects would be advantageous
• Experience of multiple Vendor Management/3rd Party suppliers would be advantageous

I submit this application to express my sincere interest in the team services position.

In my previous role, I was responsible for system administration and oversight with the Help Desk ticketing system, print servers, print management consoles, and software licensing servers.

Please consider my experience and qualifications for this position:

• Understanding of the workings of a Service Desk and ITIL aligned processes
• Experience of the processes used within a Project Management team or function is desirable
• Proven customer service/communication skills
• Basic knowledge of Mortgage terms (preferred)
• Property Management, Construction, REO and/or Property Insurance experience (preferred)
• Mortgage Servicing, Default Servicing, Portfolio Management, National Real Estate management, and/or Pre-Foreclosure knowledge/experience (preferred)
• Contract administration, scope of work/service line agreement compliance (preferred)
• Strong project management, planning, communication, and problem solving skills

Please consider me for the team services opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for guidance to the Trust Officers with the tracing of beneficiaries via Central Information System, Information Tracing System and /or Tracing Agencies (where applicable).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience working in a regional or global organisation with senior management
• Excellent Microsoft office skills are essential, including Outlook, Word, Excel (including VLOOKUP, pivot tables and formulas) and PowerPoint
• Experience working with numbers in basic budget and accounting
• Proven track record of strong business, and organisational skills
• Technically minded with high level of computer literacy
• Aptitude to take direction
• Experience managing exempt employees with direct reports is highly preferred
• Understanding of data center electrical infrastructure in support of generator maintenance