Product Support Supervisor Cover Letter

Please consider me for the product support supervisor opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for direction for end users in all IT systems using best practices in accordance with company policies and procedures.

Please consider my experience and qualifications for this position:

• Experience leading and supervising a team, with experience with goal and personnel development and scheduling
• Experience within a technical support role or equivalent
• IT skillset including a background with IP addresses, extensive software application knowledge including Windows 7 and 8, Mac OS, and Microsoft desktop applications
• Knowledge of Internet and network technologies and protocols
• Demonstrated leadership abilities and achievement oriented
• Proficient and comfortable with Excel, pivot tables, and interpretation of data
• System administration, user configuration, file and application management and basic hardware troubleshooting
• Knowledge or experience of social networking technology and medical technology/information industry

I am excited to be applying for the position of product support supervisor. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for on premise support for network devices and servers while adhering to established standards, procedures, and best practices.

Please consider my experience and qualifications for this position:

• Understanding of VoIP protocols, SIP signaling, network QOS, IP routing, Ethernet switching (including 802.11q, 802.11p, 802.3af), and packet tagging mechanisms
• In-depth knowledge of LAN/WAN communications, network hardware such as Adtran and Cisco routers, Ethernet switches, DSLAMs and Multiplexers
• Knowledge of routing protocols such as, EIGRP, BGP and OSPF
• Understanding and practical experience with technologies like MPLS, VPLS, VPNs, QoS, and Firewall services
• BA/BS in Business or Technical program or the equivalent in training and experience
• Strong Microsoft Office skills, including but not limited to Excel, PowerPoint, Outlook
• Serving as the first-level of management, accountable for the performance and outcomes of the team
• Global Hawk/Triton experience

Please consider me for the product support supervisor opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for support in ensuring that procedures, instructions and practices are in compliance with the ISO 14001 management system requirements if applicable.

My experience is an excellent fit for the list of requirements in this job:

• Good computer knowledge of Microsoft systems and other complex systems
• Proficient in project management and data-mining tools
• Intermediate to advanced knowledge and application of commercial computer application packages (Windows, MS Office, learning development platforms, mobility applications)
• Thrives in a dynamic, fast-paced, and constantly changing environment
• Self-motivated, self-governing, organized, and with strong attention to detail
• Extended computer-telephone interactive tasks and/or prolonged static postures
• Relevant experience in leading a team of direct reports or team members in a matrix organization
• Knowledge and successful application of DBS (Danaher Business System) or Kaizen in problem-solving and continuous improvement

I would like to submit my application for the product support supervisor opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for solutions and IT support services within the Institutional standards framework and in compliance with Bank IT policies and best practices.

Please consider my qualifications and experience:

• Knowledge of FDA and ISO requirements, including Adverse Event Reporting
• Knowledge of HIPAA and other associated policies
• Knowledge of Salesforce CRM and Analytics
• Detail-oriented, possess good decision-making skills, and very good skills in solving complex process problems
• Root cause analysis and/or problem solving
• Enterprise Resource Planning (ERP) systems & Customer Relationship Management (CRM) systems, Oracle, Agile
• Excellent customer service and escalation management skills
• Exposure to Broadworks Voice Application platform

I would like to submit my application for the product support supervisor opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for technical and operational leadership for projects and activities associated with smart meter network devices and load management products.

My experience is an excellent fit for the list of requirements in this job:

• Work in a fast paced, office environment leading a team of
• Proficient working knowledge of English
• Prior exposure to financial statements, accounting or system related projects
• Understanding of fund administration and fund accounting operations
• Aptitude for understanding global business considerations when implementing new business systems
• Knowledge and experience preparing and executing test scripts are preferred
• Hands-on experience with software spreadsheets, report writer packages, database applications, programming and establishing quality assurance porcedures
• Performs capacity planning and loading analysis/studies and works with management and others on