Lead Support Analyst Cover Letter

In response to your job posting for lead support analyst, I am including this letter and my resume for your review.

In my previous role, I was responsible for routine technical support and issue resolution for enterprise applications and services, including University account administration, Banner, Canvas, email, network file space, network printing, wired and wireless network access, AD/GCN workstation.

Please consider my experience and qualifications for this position:

• U.S. citizen with Secret clearance
• U.S. citizen with Top Secret/SCI clearance
• Active duty military experience at the senior enlisted or mid-grade officer level (or higher), including recent experience as a trainer/evaluator on a strike group, numbered fleet, or equivalent DoD staff
• Familiarity with the operation of Strike-related staff planning and execution tools such as Joint Automated Deep Operations Coordination System (JADOCS), Theater Based Management Core System (TBMCS), Joint Mission Planning System (JMPS) and Global Command and Control System (GCCS)
• Systems Competence
• Able to work efficiently within deadlines & SLA’s
• Knowledge on Remedy
• Experience in supporting Windows and SQL Server based applications

I would like to submit my application for the lead support analyst opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for training and guidance on how best to leverage financial reporting and business intelligence tools.

Please consider my experience and qualifications for this position:

• Contributed to best approach strategies for application management based on Process Analysis
• Excellent knowledge of Application lifecyle/ support
• Involved in inception/ strengthening of application support practice
• Extensive experience Weblogic, JBOSS, Websphere administration
• Knowledge of performance tuning, threaddump analysis, heapdump analysis
• Experience in supporting high available test environments
• Experience with performance measurement of vendor SLAs
• Proficient using Excel, Access & PowerPoint

I am excited to be applying for the position of lead support analyst. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for training and education to IS and business partners within the enterprise on Business Intelligence tools and processes.

Please consider my experience and qualifications for this position:

• Interpersonal skills – Analytical thinking, attention to detail, information acquisition, customer focus, strong time management and project management skills, Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and management
• Strong people skills and problem solving competencies
• Experience with Oracle E-Business Suite R12
• Demonstrable R2R functional skills
• Excellent interpersonal, communication, analytical, documentation and problem solving skills
• Finance experience with a demonstrable technical focus
• Detail & service oriented self-starter able to effectively prioritise assignments and meet deadlines
• Willing to work to policies and procedures

I submit this application to express my sincere interest in the lead support analyst position.

Previously, I was responsible for analytical support for portfolio investments including developing financial models and other analytical tools, managing budgets and reporting, and supporting annual financial valuations.

My experience is an excellent fit for the list of requirements in this job:

• ACAMS Certificate – Preferred
• Advanced knowledge of RF scanner and printer technology
• Working knowledge of wired and wireless network technologies
• Hands-on experience supporting Zebra, Honeywell, HP hardware and other Intel based-hardware platforms
• Long periods of standing and/or walking
• Strong customer service focus and excellent communication skills
• Experience in analyzing performance metrics, risks, and controls
• Expertise with BI tools such as Tableau and Cognos

I would like to submit my application for the lead support analyst opening. Please accept this letter and the attached resume.

Previously, I was responsible for expert advice and education in both data modelling and use of supporting tools to Data Owners, Product Owners, Application Owners and Technology Owners.

Please consider my experience and qualifications for this position:

• Demonstrated programming skills with an emphasis on basic understanding of SAS and SQL, or comparable 4GL programming language, in querying relational databases
• Demonstrated strong verbal and communication skills with an emphasis on consultative customer service and presentations in group setting to technical, non-technical and customer audiences
• Possess in depth understanding of business process knowledge and of cross domain business processes
• Proven post qualification experience in a relevant finance role
• Experience thinking strategically and developing robust plans for growth
• Familiarity with OLAP, data visualization or data mining tools such as Tableau, Cognos, Futrix, MicroStrategy or Hyperion Experience in analyzing healthcare claims data and knowledge of NCQA HEDIS, AHRQ or NQF clinical guidelines and quality measure specifications and reporting
• Motivating people
• Takes the lead in defining issues and ideas to be studied the approach (methodological and technical) to be used in addressing studies and projects