IT Service Manager Cover Letter

Please consider me for the IT service manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for first-line support for Leyard/Planar’s IT Application Systems, specifically - Salesforce.com & PROS CRM ( Customer Relationship Management).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Work with MGIS Service Owners to address gaps and identify improvements to existing process
• Ensure good documentation for all IT Infrastructure project execution
• Build good documentation and promote best practice guidelines for use of IT services by end
• Experience as a manager in global company
• Demonstrated up to date knowledge of service operations policies, processes, procedures for service delivery, and reporting procedures
• Expertise of Quality Management Systems and how a business unit deploys this methodology
• Understanding of the regulatory trends in the Pharmaceutical industry is foundational to success in this role
• Proficient using MS Office Suite of products

I would like to submit my application for the IT service manager opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for project Management for the development, maintenance and validation of systems, processes, procedures, and documentation for this mission critical environment.

Please consider my qualifications and experience:

• Ensure quality management is established to analyze and evaluate the effectiveness and benefits of services and processes
• Utilize ITIL based standard operating procedures, key performance indicators (KPIs), and reports to provide visibility to service desk performance and quality
• Maintain and improve service quality and measuring customer satisfaction through quality standards and measurements
• Maintain a high level of morale within the team
• Manage end user relations to ensure end user requirements are clearly understood and implemented in and implemented by identifying opportunities and leading initiatives that focus on improving internal processes and customer service performance
• Responds to and/or handles escalations received from management or customers in a timely fashion, ensuring issues are resolved or escalated to the appropriate group
• Significant hands-on experience with an ITSM Tool (ServiceNow experience preferred)
• Significant hands-on experience with Enterprise IT Service Desk ACD systems

Please consider me for the IT service manager opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for first-line support and development for Leyard/Planar’s IT Application Systems, primarily PROS CPQ & secondarily Salesforce.com CRM.

Please consider my experience and qualifications for this position:

• Deep knowledge of the principles, practices, and techniques used in managing IT Infrastructure projects and design and the operation, uses, and capabilities of electronic data processing in an automated business process environment
• Server administration/ Unix or Microsoft
• Data centre operations/ Backups and security
• Network administration (TCP/IP, VPN)
• Technical background in server/ desktop operating systems
• Microsoft exchange, Messaging and Collaboration, mobile device platforms
• Excellent German and English knowledge (both oral and written)
• Maintain clear and continuous communications with application end users, application owners

I submit this application to express my sincere interest in the IT service manager position.

Previously, I was responsible for end-to-end CRM service leadership across HON including strategy, design, delivery, operations, communications, resource planning, and measurement.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrated experience implementing and supporting IT Service Management suites (ex
• ITIL v3 certification or knowledge and/or formal training in ITIL/ITSM preferred, along with equivalent work experience
• Extensive infrastructure and application support experience using ServiceNow or other ticketing and incident management systems
• Extensive knowledge and support experience with common productivity applications
• Extensive knowledge of computer hardware, including PCs, phone and network equipment
• Minimum certification requirements include ITIL Fundamentals
• Extensive infrastructure and application support experience
• Develop service levels, service agreements, and manage the daily activities of the IT Service Desk staff

I would like to submit my application for the IT service manager opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for effective leadership in support of the infrastructure service delivery organization, including resourcing, budget, structure, and policies and procedures.

Please consider my qualifications and experience:

• Working knowledge of ITILv3, ServiceNow, VDI
• Familiarity with enterprise dashboarding
• Establishes internal performance benchmarks, drives Quality Assurance engagements, drives Ticket Deep Dives and develops strategies/initiatives for improvement
• Leads and guides the team through the handling and management of IT service requests, incident management, change management, problem management, event management, outage escalations, enterprise IT troubleshooting
• Manages and coordinates urgent and complicated support issues
• Establishes and manages processes and procedures to make the Enterprise IT Service Desk the single focal point for all IT service requests, delivery and knowledge
• Establishes and manages Knowledgebase/Solutions Repository and ensures new/updated processes, procedures, work instructions and knowledge are incorporated in a timely fashion in the knowledgebase and are available to the entire Service Desk team
• Establishes and manages processes for communicating outage/emergency activities to the program and Customers