Escalation Engineer Cover Letter

I am excited to be applying for the position of escalation engineer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for mechanical engineering expertise and take responsibility for key areas of product design within a new product development environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Team player - shares technical information freely and willingly
• Operating system/Networking certifications are preferred
• Understand and put technical perspective to customer problem
• Reproduce customer reported issues in internal labs
• Practical knowledge of Ethernet, DWDM, OTN and SONET/SDH
• Knowledge in TCP/IP networking, L2/L3 routing and switching
• Experience with optical test sets such as OTDR, OSA, BERT and optical power meters
• Experience with IP L2/L3 traffic generator and analyzer such as Spirent, IXIA, Agilent

I submit this application to express my sincere interest in the escalation engineer position.

Previously, I was responsible for pro-active recommendations on areas for improvement and take ownership of this technology for all regions.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Implement actions to ensure an incident only occurs once, and will not reproduce
• Review incidents cases and provide feedback to team members, help them improve their interactions and troubleshooting skills
• A rock-solid taste for investigation, coupled with a strong sense of ownership and drive
• Experience of working extensively with JIRA or any other ticketing system
• Relevant experience in incident management and recent experience in mentoring/leadership
• Curious and autonomous, not afraid of obstacles
• Proactive, open minded, social
• Familiarity with IOS-XR and its related operating system(s) [IOS-XR, NGXR, cXR etc]

I am excited to be applying for the position of escalation engineer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for coding and technical leadership and take ownership for the product and or program delivery of component design and development.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Hands-on testing experience with ROADM, EDFA, Raman amplifiers and coherent transponders
• Solid Customer facing experience
• Working understanding of Databases (SQL preferred)
• A sound knowledge of platforms at scale
• Not afraid of changes
• Experience with Jenkins, Linux is desirable
• Experience with Identity Management related products such as Active Directory, ADFS, F5 APM, PingFederate is desirable
• Willingness to take on a leadership role in small teams

I am excited to be applying for the position of escalation engineer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for mechanical engineering expertise and take responsibility for key areas of the product design within a new product development environment.

Please consider my qualifications and experience:

• Demonstrated understanding of good system and product issue characterization skills including formulation and testing of hypothesis
• Previous experience with Ethernet (IP/CIP) or other industrial protocols
• Assess the importance of technical issues, diagnose, resolve or escalate issues to the right level
• Coordinate action and lead a team of 5+ people
• Investigate complex problems and find out-of-the-box solutions to blocking issues
• Coordinate with R&D peers (engineering, infrastructure, production) to ensure that the most critical issues are solved fast and efficiently
• Help the R&D in improving the platform’s weak spots, develop tools to get an accurate map of the biggest issues, diagnose the platform automatically
• Be part of the level 2 on-duty team and help maintain an excellent level of service with some on call responsibilities

I would like to submit my application for the escalation engineer opening. Please accept this letter and the attached resume.

Previously, I was responsible for enterprise roadmap design and internal product release management • Provide engineering support and roadmap ownership for all enterprise hosting components and environment architectures.

Please consider my qualifications and experience:

• Acts as a filter and liaison between engineering and customer/customer account/customer support teams
• Demonstrated customer-management skill-sets with assistance of Senior Engineers
• Excellent server side Java development including multi-threading, concurrency
• Good experience in Spring Framework and servlet containers (Tomcat, Jetty)
• Background in Application development or sustenance or support within Network Security domain
• Lead conference calls to ensure timely resolution of customer issues
• Understanding of 802.11a/b/g/n/ac Wi-Fi standards
• IP Routing protocol expertise (BGP, OSPF, IS-IS, EIGRP)