Customer Care Specialist Cover Letter

I submit this application to express my sincere interest in the customer care specialist position.

In my previous role, I was responsible for technical advice and support for third party contractors and vendors performing specialized work on plant systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of all company business systems East and West
• Knowledge for Customer Care systems and tools
• Proficient in Microsoft office Applications including MS Excel, ASAP, Outlook and MS Word
• Knowledge of customer service ordering devices
• Full completion and understanding of the Customer Care participant guides
• Enthusiastic, friendly, and professional verbal communications
• Self-motivated, proactive leader with innovative ideas to inspire customer loyalty and adoption
• Experience with Zendesk is considered an asset

I would like to submit my application for the customer care specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for technical support for Windows and Mac OSX systems in a mixed platform environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• English AND German OR Turkish OR Swedish
• Completed Service Center Bank Card training
• Knowledge of basic banking products including checking, Loans, debit and credit card accounts
• Knowledge of Mainframe, FDR, Hogan, Client Link, FIS, and Power Image
• Demonstrate personal cleanliness and hygiene
• Front line contact with our customers will require a pleasant, patient and polite person
• Familiar with basic office equipment (copiers, printers, fax, scanners)
• Reliable attendance and a sense of urgency in all matters

I am excited to be applying for the position of customer care specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for plan design review and third party plan administration recommendations for platform offerings and home office products.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Placing customer orders primarily with credit cards
• Handling personal confidential customer information
• Posting purchase functions including cancellations, requests for refunds, substitutions, returns, and damages
• Effectively finds opportunities to upsell and cross sell to customers
• Communicates with customers via phone calls, online chats, and email
• Strong computer skills with internet navigation capabilities
• Track record of over-achieving call center metrics
• May have gained some experience with assisting subordinates

I submit this application to express my sincere interest in the customer care specialist position.

In my previous role, I was responsible for architectural guidance and oversight into integration of VMware products with third party products within customer’s IT environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Organized and has the flexibility to deal with a fast paced environment
• Deep understanding of the English language, both written and verbal
• Detail oriented and able to multi-task while following procedures
• Comfortable performing multi-faceted tasks and projects in conjunction with day-to-day activities with minimal supervision
• Record, investigate, process and respond to consumer complaints/queries in a timely and professional manner per business control guidelines
• Inform relevant parties of the complaint/query resolution in a timely manner through any means of communication as appropriate
• Assist with special projects, initiatives, strategic work items and assignments
• Show good stress resilience

I would like to submit my application for the customer care specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for oral or written feedback to marketing and R&D on our products, competitor’s products, and third party products.

Please consider my experience and qualifications for this position:

• Requires a valid driver's license and minimum levels of insurance coverage
• Proficient in the operation of the company's core business software (e-Automate)
• Basic understanding of the Windows Operating System
• Operation of a Telephone Console/Switchboard
• Work Full Time
• Proficient with software applications including use of Smartphone applications
• Quality minded, confident and detail oriented
• Good knowledge of Canadian gas and power markets and competitors would be considered an asset