Collection Agent Cover Letter

I would like to submit my application for the collection agent opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for administrative support in the billing and collections process.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
• Attention to details paired with good analytical abilities
• Knowledge of Excel, Word, Outlook and Windows environment
• Quick learner, as we have a few internal programs
• Knowledge of Oracle or SAP would be an asset
• Experience with Microsoft Word, Excel, and Access preferred
• It is strongly preferred that the applicant have experience with PeopleSoft Financials
• Active university/college student status in Hungary or in the EU (with EU citizenship)

I would like to submit my application for the collection agent opening. Please accept this letter and the attached resume.

Previously, I was responsible for support to the client relationship team in order to deliver Motive Financial products to clients and prospects through the completion of back-office tasks with the occasional rotational depending on staffing levels and call volumes.

Please consider my qualifications and experience:

• Regularly work weekends with a flexible working pattern
• A self-starter personality that can thrive in the fast-paced environment of a rapidly growing start-up company
• Daily collection calls to customers on outstanding receivables
• Verify cash applications to accounts are accurate and in accordance with customer instructions
• Reconcile customer transactions and balances to maintain accurate account statements with minimal outstanding items for customer treatment
• Maintain accurate records and document customer communications
• Make recommendations and assist in the quarterly calculation of the bad debt provision
• Perform Customer-specific and individual weekly and monthly governance reports

I would like to submit my application for the collection agent opening. Please accept this letter and the attached resume.

Previously, I was responsible for eRP training to requisitioners regarding searching products, vendor punch outs, placing requests, receiving, inventory management, etc.

Please consider my qualifications and experience:

• Fluent and proper English (in speech and writing)
• Knowledge of Federal and State Regulations, Procedures and Policies that regulate loans
• Procedural and policy knowledge regarding the loan’s overdue payments collection
• Working knowledge of lending regulations and guidelines is preferred
• Capable of exerting analysis, problem resolutions, detail-oriented and execute various tasks simultaneously, while maintaining the quality standards
• Written and oral command of French and/or English
• Strong deep analytical and problem-solving skills
• Works to completion and result oriented

In response to your job posting for collection agent, I am including this letter and my resume for your review.

In my previous role, I was responsible for excellent customer service while maintaining high quality controls in place for Trade products and services offered by East West Bank.

My experience is an excellent fit for the list of requirements in this job:

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, is preferred
• Previous Call Center experience and strong Customer Service experience preferred
• Create a daily recording scheduling using bespoke software tools
• Provide daily reports, handover documents and incident logs
• Provide weekly hardware checks on the video equipment
• Use online and internal knowledge to optimise video production
• Ensure all international offices can code both live and post from Limerick Video
• Communicate regularly and clearly within the business to ensure the highest capture rates

I am excited to be applying for the position of collection agent. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for transactional services personally, using clear communication and common courtesy to support the delivery of collection of overdue bills and takes appropriate action to recover overdue payments;.

Please consider my experience and qualifications for this position:

• Review bill blocked orders and make appropriate decisions on holding or releasing orders using judgement and in general accordance with the credit policy
• Identify, document and follow-up on customer disputes
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities