Client Care Cover Letter

I submit this application to express my sincere interest in the client care position.

In my previous role, I was responsible for oversight of pricing and margin performance for products and services and a view towards new products and business lines.

My experience is an excellent fit for the list of requirements in this job:

• Exhibits a positive and ‘can-do’ attitude at all times
• Creative, Innovative and works well with others
• Experience in financial industry specifically Deposits preferred
• Proficiency in Microsoft Office, Contact Center applications, quality monitoring tools and applications, center reporting tools and technologies
• Thorough knowledge of CNB bank policies and procedures
• Provide best–in- class customer service in assisting clients with their inquiries about our products, services, policies and claims through inbound calls
• Understanding intimating their client case assignments and addressing all home care case management bringing conflict resolution to provider concerns, caregiver and staffing concerns and assisting with them with VA concerns associated with paying for their home care services
• Manage caseload staying close to process procedures, successes and opportunities to -jump right in- to support challenging and difficult client situations with team members

I submit this application to express my sincere interest in the client care position.

Previously, I was responsible for technical support and guidance on non-routine inquiries by Customer Care Center associates and customers concerning all products, procedures and systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrated experience driving business strategies while balancing the need for tactical execution on a day-to-day basis
• Excellent written/ verbal communication skills and strong presentation abilities with demonstrated experience communicating to executive audiences both internal and external to the organization
• Strong project management capabilities, high quality and process orientation
• Highly motivated and self-directed attitude
• Be able to make decisions and solve problems that are general in nature and for which there are precedents
• People development in Treasury Management and Service Excellence
• Able to successfully interact with all levels of management (articulate vision, develop champions)
• Deep knowledge of Treasury Management products

I am excited to be applying for the position of client care. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for 1st tier technical and navigational assistance for CNB's online personal products and services to external/internal clients.

Please consider my qualifications and experience:

• Communicating closely with our provider network partners and performing homecare quality control audits
• Assist clients with reporting changes in their financial and expense situation to the VA to support them in maintaining their funding source to pay for their homecare and other expenses
• Manage client term retention through quality case management and strategic sales skills
• Manage the collections process of outstanding homecare bills
• Assist with transition to skilled facility care when clients can no longer remain home safely
• Coordinate with internal stakeholders to ensure BCP plans are kept up-to-date and are in compliance with FIS standards
• Maintain the CS central library of processes and procedures
• Assist in maintaining central library of documentation, collateral, calendars

In response to your job posting for client care, I am including this letter and my resume for your review.

Previously, I was responsible for pricing to facilitate the firm’s customer repo inquiries as it relates to treasuries, mortgages and credit products.

Please consider my qualifications and experience:

• Able to Analyze, Identify improvement opportunities and build sustainable processes
• Second language is a great advantage (Farsi, Cantonese, Punjabi )
• Experience providing nursing care
• Experience with hospitals, ambulatory surgery, home health or hospice programs
• Experience with federal and/or state health care regulatory compliance issues
• Experience with databases, information systems, office software and electronic mail
• Current driver’s license and proof of insurance
• Strong understanding of the real estate/ mortgage servicing industry with a knowledge of industry norms, regulatory policies, compliance requirements, standard operating procedures and best practices

In response to your job posting for client care, I am including this letter and my resume for your review.

In my previous role, I was responsible for technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers.

Please consider my experience and qualifications for this position:

• Working in a professional office environment
• Skill in exercising independent judgment and decision making in the application of laws, rules, policies, and/or procedures
• Skill in making accurate verbal and written reports
• Knowledge of the breadth of IT solutions in enterprise environments, their design, implementation, maintenance and operations
• Strong operations experience, with good working knowledge of Workforce Management principals such as load forecasting, scheduling and agent performance metrics
• Experience in the legal industry and knowledge of SQL preferred
• Client-facing experience in an enterprise software/SaaS business preferred
• Confidence in building relationships with business partners to resolve client issues and forward client feedback to the appropriate departments for review/reference